Hotel - Mercure Paris Gare de l'Est Magenta Hotel
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Mercure Hotel

Mercure Paris Gare de l'Est Magenta Hotel

1-3 Cour de la Ferme St Lazare  Angle 79/81 boulevard Magenta 
75010  PARIS
FRANCE

516 reviews
TripAdvisor Rating Based on 516 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
  • Public indoor parking  (Nearby)
  • Pet allowed 15  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
  • Public indoor parking  (Nearby)
  • Pet allowed 15  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Hairdressing salon  (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 17:00 - 01:30
    • Opening hours : Week-end 17:00 - 01:30

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our range of modern, fully renovated rooms with a double bed or twin beds. We can also provide you an extra bed or a crib, subject to availability.

  • 45 rooms
  • 30 non-smoking rooms
    • Emergency exit map
    • Remote control TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating Based on 1,319 reviews

Our guest reviews for Mercure Paris Gare de l'Est Magenta Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 516 reviews
AccorHotels certified review
Shahbaz M. Couples - 24/07/2017
« It was good  »

Staff was Cooperative and helpful, rooms were clean and maintained. and breakfast was good

AccorHotels certified review
Nava Families - 23/07/2017
« magnificent »

The hotel has been renovated and is newly renovated Staff very courteous and attentive The dining room is very nice and has an authentic and ancient look Rooms are clean and beautiful We were a family so we took two rooms The location of the hotel is a little far from the city center but is located near two main metro stations, It is 1 km from the Marais and Republic Square. highly recommend

AccorHotels certified review
Tvp Solo - 18/07/2017
« Close to Train Station »

I was very pleased with this hotel. It was about a 5 minute walk from the Gare de l'Est and about a 10 minute walk to the Gare du Nord. It made traveling around Paris very convenient. The room was a good size, larger than many European hotels I have stayed in. It was very clean and the bed was very comfortable. The staff was very friendly and spoke good English. The reception desk was staffed 24 hours a day so there was always someone there to buzz me in when I returned late at night. The breakfast was moderate but adequate. The hotel is next to a main boulevard, so there is noise from sirens when emergency vehicles pass by. It didn't bother me but it might bother some people. Overall it was a great place to stay and if I am able I will definitely stay there again next time I go to Paris.

AccorHotels certified review
Pascal A. Couples - 10/07/2017
« a week-end in Paris, with the need to have a quiet place to sleep »

it was short (only one night), but it met our expectations.

AccorHotels certified review
Dave Business - 03/07/2017
« Far too noisy and hot »

Good: - Staff pleasant and helpful - Breakfast Bad: - Extremely noisy room, sirens all night keeping me awake - Room hot and stuffy with broken aircon

AccorHotels certified review
Chingching E. Couples - 03/07/2017
« Such a shock! Never this Hotel! »

21 Jun 2017, after 10min walked under the HOT sun 33 deg cel from the station, upon arrival at the reception, after checking my last name on the booking, the reception said : " our hotel is fully booked. we tried call you and email, but no answer. so we transfer you to a nearby hotel, which you can take a bus or metro and reach there in 15min". My hubby and I were so shocked!!! we had fully paid in advance and even received an email for online check in!! and we were speechless because we never receive any phone call!!?? What? Not even a taxi arranged? After checking with someone sitting in the room, the reception agreed to arrange a taxi for the transfer. We are new in the city of Paris, we chose the hotel for a stopover to Reims, which the station is nearby. So, we didn't know which hotel they were transferring us to. It was Ibis Hotel, 15mins ride. And it was totally a different grade of hotel that we booked and paid. So, we called back and talked to Olivier in Mercure for a refund or a same grade hotel with Mercure. After a long negotiations ( seriously, not fault from myside, why i have to go through all the reasonings??) Olivier finally agreed to transfer us back, AGAIN, to Mercure and checked us in to the room. So, they have A ROOM for us to CHECK IN!!! Then, why ALL THE TROUBLES ??? Upon re-checking in, I asked for some water(yes, just plain water) after all the transfers under the hot weather, Olivier replied "oh, no, the Ibis didn't serve you water?? I did ask them to serve your water. Never mind, you will get your water inside the fridge". And we found a small bottle inside the fridge for 2 to shares, seriously, Mecure hotel?? I had stayed in more than over hundred hotels in the last 20 years, was really SHOCKED with such experience in this Mecure I have phobia on continue booking any Mecure hotel in the near future

AccorHotels certified review
R.l. Business - 19/06/2017
« Don't feel like I am a Platinum member. »

Poor service.

AccorHotels certified review
Jane P. Couples - 10/06/2017
« Good to be back at our home in Paris »

Lovely hotel that we have been visiting for many years now. Refurbished in the last year and is very bright and welcoming with comfortable room and inviting public area. Friendly and helpful staff as always. Good busy area to stay with excellent transport links, close for eurostar. Nice selection of restaurants closeby.

AccorHotels certified review
Ravee L. Friends - 06/06/2017
« The overall hotel »

The hotel is so good more than we thinl

AccorHotels certified review
Margarita N. Families - 06/06/2017
« Great experience! »

I loved the location, breakfast was really good, we had a big room and the bathroom had the biggest shower I've seen.

AccorHotels certified review
Atul M. Friends - 05/06/2017
« A special celebration holiday totally spoilt. »

Day of arrival...bed sheet had blood and urine reception were unapologetic, had to remake remake my bed myself with 2 small sheets. Air conditioning not working in room despite being told by reception they fixed it for 4 days. Totally spoilt a special birthday celebration fot my wife and the stay was a disaster!!!!!

AccorHotels certified review
Stephanie O. Families - 26/05/2017
« Great location , nice staff , lovely hotel and great food .  »

We had a nice time , staff is friendly , amazing location and breakfast is really nice . Really enjoyed our vacation .

AccorHotels certified review
Emily Couples - 23/05/2017
« Friendly reception staff, convenient location. »

Good service from the friendly staff. The room smelled of cigarettes at first but we managed to air this over our stay. Laundry service was fairly expensive. There was a fair amount of noise due to the location but the windows were effective at minimizing to noise. Rain head shower was nice.

AccorHotels certified review
Yo Couples - 23/05/2017
« expensive »

nice room but expensive for what it is a bit small

AccorHotels certified review
Janice T. Couples - 21/05/2017
« Excellent experience all the way through »

From the moment we were greeted by Elvis to the moment we left, we were pleased with the experience. the location is convenient, the room is modern, very comfortable bed, fresh looking bedding and towels, gorgeous rainforest shower and delicious breakfast.

AccorHotels certified review
Sara D. Friends - 11/05/2017
« items stolen from the room »

Overall good but hugely let down by items stolen from the room

AccorHotels certified review
Anonymous Couples - 09/05/2017

It was the worst experience of staying during I stayed in Accor group. When I checked in, did feel welcomed. Also when I asked for the late checkout kindly manner, he didn't seem to us allow to stay by 4. I know it is depends on availability so I asked it's full but he said NO. He said to us if you want to stay until 6 with attitude. When my partner went down to the cafe to use voucher, the barman did not aware of the voucher and Only allowed to use for one person. I didn't try to argue at the end. We was hurry to get back to hotel to check out as the receptionist wanted to us to check out by 2 that's the time they wanted to check out in first places but the key didn't work so we went down to sort out but it didn't work again. Finally the guy came up with us to open the door. Overall, we didn't enjoy staying this hotel at all. It's small and clean hotel but in terms of service, lots of places need to be improved.

AccorHotels certified review
Anonymous Business - 09/05/2017

Excellent Personnel very helpful with great knowledge of hospitality

AccorHotels certified review
Anonymous Couples - 03/05/2017

Mr. Olivier was very sympathy and helpful. Thanks.

AccorHotels certified review
Anonymous Friends - 23/04/2017

My stay at this hotel fell well below my expectations. Firstly upon check in I have not be recognized as Le Club Accor hotels gold member. There was no greeting and no benefits were initially granted ( room upgrade, welcome drink). On the second day I was given the forgotten welcome drink voucher but when I tried to use it that night with my friend at the lobby bar the second drink was refused. That has never happened to me before when staying at Accor hotels. Secondly the room I was assigned to had a broken shelve and one of the bed side lights was out. I reported these issues to the reception but one the shelve was repaired the next day. The light was out through my whole stay. Thirdly the cleaning staff was exeptionally unfriendly. They did not smile or greet me. On my last day I requested a lat 3pm check out. When I I arrived at my room on that day at 3pm to pick up my bag the cleaning lady was waiting on the hallway with an angry look on her face as if she wanted to say: " why are you still here, you should be out by now". that was very unpleasant experience. All in all my stay at this property was a disappointing experience. Look forward to hearing from you Mariusz Przestrzelski

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