Hotel - Mercure Paris Gare de l'Est Magenta Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Gare de l'Est Magenta Hotel

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3.5/5 551 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public indoor parking  (Nearby)
  • Pet allowed 15  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Hairdressing salon  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 17:00 - 01:30
    • Opening hours : Week-end 17:00 - 01:30

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our range of modern, fully renovated rooms with a double bed or twin beds. We can also provide you an extra bed or a crib, subject to availability.

  • 45 rooms
  • 30 non-smoking rooms
    • Emergency exit map
    • Remote control TV
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
Our rooms fittings

Our restaurants and bars

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3.9/5 AccorHotels Rating Based on 1,642 reviews

Our guest reviews for Mercure Paris Gare de l'Est Magenta Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 551 reviews
AccorHotels certified review
Gareth D. Solo - 14/04/2018
« Great stay at Mercure Paris »

Welcome and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Garret Thank you for staying with us and taking the time to write the review. I am very pleased that you had such a wonderful time with us and loved everything from the service, the staff and the comfort to the location of the hotel and the breakfast. Our hotel has been renewed recently and it’s a pleasure to read that you had an awesome experience with us. We all look forward to seeing you again on your future visits to Paris. Kind regards Karim DJALLALI Front Office Manager

AccorHotels certified review
Voyageur Couples - 14/04/2018
« Good location, comfortable room, nice breakfast. »

Hotel is very well located in a quiet area close to the Gare de l'Est and the Gare du Nord. Good value for money. Some good restaurants close by. Very helpful staff. I recommend this hotel especially to those travelling to or from these two railway stations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARMEN D., Thank you for staying with us and taking the time to write the review. I am very pleased that you had such a wonderful time with us and loved everything from the service, the staff and the comfort to the location of the hotel and the breakfast. Our hotel has been renewed recently and it’s a pleasure to read that you had an awesome experience with us. We all look forward to seeing you again on your future visits to Paris. Kind regards Karim DJALLALI Front Office Manager

AccorHotels certified review
Jestina Solo - 13/04/2018
« Perfect Stay ! No complaints »

I thoroughly enjoyed my stay. The staff were professional and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs C., I thank you at first for giving us a return on your stay. We are delighted to read that your stay was at your convenience on the whole. Be sure that we will send your comments about our team, your satisfaction is their main reward! Do not hesitate to give us a feedback regarding possible improvements to our services at h6… in order to obtain 100% satisfaction from you on one of your next Parisian visits! Hoping to see you again in the near future. Thomas

AccorHotels certified review
Gh &. Z. Couples - 11/04/2018
« Nice Hotel, Good price. »

My fife and I spent 5 days in this Hotel. Location is good for tourists; 2 min walk from Gare de l'est and 8 min walk from Gare du Nord. it's close to a Marche, MonoPrix, MC Donald's, restaurants and bars. there is a mini fridge in the room so you can buy everything from Monoprix and keep it in your room. Excellent breakfast, Dining hall looks like a cute Cave/Tavern (with Modern interior design). Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr and Mrs H., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again.   Regards, Thomas

AccorHotels certified review
Donna Couples - 05/04/2018
« Great Boutique Hotel »

This is a great, modern hotel. The rooms are smallish, as you would expect in Paris, but the plus side is they are extremely modern - including the bathroom. The property also has a lift, which is a bonus. The staff were extremely helpful and friendly. The hotel is very close to Gare de l'Est and Gare de Nord.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. Newbond, First of all, we thank you for taking the time to leave us your impressions of your stay at our hotel. We are delighted to read that your stay was up to your expectations, be sure that your comments about our staff will be communicated to them, your satisfaction is their first reward. We are delighted that the rooms were to your taste and the location of our hotel which conére a certain calm and charm away from the bustle of Paris. Hoping to see you again for a future visit to Paris and count you among our most loyal customers. Thomas

AccorHotels certified review
Cindy W. Solo - 29/03/2018
« Cindy »

The location is good and staff are friendly. I was disappointed with the housekeeping staff. She lost one of my Tom shoe while cleaning the room. I talked to.the reception.staff and he said he will find out for me before I leave but he told me he doesn't know why the shoe is missing. He gave me a email address to write in to the manager but the email wasn't working. I want the housekeeping staff to buy a new pair of Tom shoes for me or return my old one. Please contact me as soon as possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., Thank you for taking the time to tell us about your experience amo ung us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our General Manager is aware and will get in touch as soon as possible with you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Pennec

AccorHotels certified review
Bernard A. Friends - 16/03/2018
« Mr A. »

the room was comfortable, the staff were all very pleasant and helpful. We enjoyed our weekend and would certainly stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Pennec

AccorHotels certified review
Marijn Couples - 13/03/2018
« A relaxing weekend away from home »

The staff was always super friendly, from beginning to end, always ready to help. The superior room we had was nice and big, really nice to stay in. Although I'm always surprised there are always some small things missing in rooms: the closet was rather small, there wasn't a lot of room in the bath room to place your personal stuff, and I always feel like nobody has actually tried out the room before. A few simple addons would make the room even more comfortable: for example a knob against the wall to hang your coats (now our coats were hanging on the couch) and a holder for your shampoo in the shower would just give that little bit extra. It feels like the room was designed by someone that never actually stayed in it. Fill your bag with clothes for a whole weekend and stay in your own rooms sometimes, and I'm sure you'll find many small things that can make a stay even better!

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning Mr S., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're just sad to read that your bottle of champagne wasn't ready for you arrival as we knew about your arrival and request and we wanted to do the perfect surprise for you. Sorry to read that. We took notes regarding your comments for the space in your rooms and we take in considerations for the futur improvement for this Hope to see you soon for your next trip in Paris, and show our progress ! Sincerely, Thomas Pennec

AccorHotels certified review
Anonymous Solo - 02/03/2018

Very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame François, Nous vous remercions pour vos commentaires suite à votre séjour parmi nous. Nous sommes ravis de voir que votre séjour fût à la hauteur de vos attentes globalement, cependant nous voyons que sur certaines notes que vous nous avez attribué, une amélioration semble nécessaire. N'hésitez pas à nous faire un retour sur le h6… pour nous faire point sur nos axes d'amélioration dans le futur ! Dans l’attente de vous accueillir de nouveau et de vous démontrer nos réels progrés, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Thomas Pennec

AccorHotels certified review
Elaine Couples - 28/02/2018
« Lovely friendly staff. »

Relaxing. Room very clean. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., , We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Pennec

AccorHotels certified review
B. Families - 06/01/2018
« CORRECT »

SANS PROBLEMES

AccorHotels certified review
Ms Families - 30/12/2017
« Pleasant stay »

We have been staying here for a city trip for two nights. The hotel is conveniently located near the railway station and Metro and all the highlights for sightseeing can easily be reached. The staff are freindly and the rooms clean and modern (if a bit small - this would be about the IBIS category in Germany). We could get a reasonable rate for the hotel and got an early check in at no costs. The breakfast is quite good, and for lunch and dinner there are plenty of choices in the vicinity. I will probably be back next time.

AccorHotels certified review
Anonymous Business - 29/11/2017
« Small room, leaky shower, couldn't make proper cup of tea »

Stayed one night, room was clean it was very basic. The facilities for making a cup of tea or coffee were really useless with the cup being so tiny it was pointless. Only one English speaking tv channel and wifi signal to room 109 was very poor. I found in the morning that the base of the shower also leaked when in use.

AccorHotels certified review
Daniel Business - 24/11/2017
« Nice stay »

nice staff, very clean rooms, good breakfast

AccorHotels certified review
Bethany R. Friends - 30/10/2017
« Standard »

The room was lovely and very clean as was the rest of the hotel. The room had everything you needed for the stay and was a lovely room. The staff weren’t friendly to us at all even on reception. There was no information about the hotel and Paris itself, it’s very difficult when you haven’t been before and some help or information would be more helpful. Also breakfast wasn’t clearly stated as we went down to see if we could book in and nobody was around to ask, so we went elsewhere. Overall it was a good experience.

AccorHotels certified review
Anonymous Couples - 29/10/2017

Nice

AccorHotels certified review
Larry C. Couples - 26/10/2017
« Safe, clean and comfortable hotel »

Staff were friendly and helpful which made our stay even more enjoyable.

TripAdvisor review
randallscottn Business - 26/10/2017
« Nice property in this price range »

I got a good deal on this room via the Accor Hotels website. The room was comfortable and just a bit more floor space than a typical Ibis. The location is excellent for touring the city, just get on the Metro a block away and go anywhere.

AccorHotels certified review
Randall Business - 24/10/2017
« Nice hotel, fun neighborhood »

This is a comfortable, friendly hotel in a great location. I would walk 2 minutes to Gare d'Est and take the Metro anywhere. My only problem was WiFi quality. Hotels need to learn to install more capacity.

AccorHotels certified review
B L. Couples - 23/10/2017
« Night staff was rude »

We checked in for one night, the check in was fine. I tried to turn on he air conditioner but it didn't seem to work. When we returned to the hotel after dinner I asked the man at the front desk how to use the air conditioner because our didn't seem to be working. He looked up our room number and confirmed the air conditioning doesn't work in your room. I waited for him to suggest a solution to solve our problem but he said nothing. Then I asked if there were other rooms available where the air conditioner worked. He said yes. I had to ask if we could move rooms. He said now? I said yes and he laughed and said no, not now. Customer service was so bad. Why would you put someone in a room that is not properly equipped?

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