Mercure Paris Gare de l'Est Magenta Hotel 3 stars

TripAdvisor rating 3.5/5 626 reviews
Mercure Paris Gare de l'Est Magenta Hotel
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Hotel extras

With covered public parking nearby and Wi-Fi, this Mercure hotel offers the warmest of welcomes for a peaceful stay, whether you plan to come here for business or just a family break.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Hairdressing salon (Nearby)
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • Copy/print service available

Hotel location

Mercure Paris Gare de l'Est Magenta Hotel

1-3 Cour de la Ferme St Lazare
Angle 79/81 boulevard Magenta
75010
paris
france

Tel: +33148248484

Fax: (+33)1/48009103

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE DE L EST BUS RATP :   30/31/32/39/47 TERMINUS GARE

  • GARE DE L EST :   4/5 OU 7 GARE DE L EST

  • By plane

    PARIS ORLY At 19.01km / 11.81 miles

  • By plane

    ROISSY CDG At 21km / 13.05 miles

  • By train

    GARE DE L EST At 0.2km / 0.12 miles

GPS :48.876006, 2.355741

Currently, close to our hotel

Comic Con Paris 2019

From 25/10/2019 to 27/10/2019

At 2.4 km

Whisky Live Paris

From 05/10/2019 to 07/10/2019

At 2.4 km

Black models: from Géricault to Matisse, exhibition

From 26/03/2019 to 14/07/2019

At 2.8 km

Degas to Opera, exhibition

From 24/09/2019 to 19/01/2020

At 2.8 km

Huysmans, art critic. From Degas to Grünewald, exhibition

From 03/12/2019 to 01/03/2020

At 2.8 km

International Puppetry Biennial

From 03/05/2019 to 07/06/2019

At 3.8 km

Tour de France

From 06/07/2019 to 28/07/2019

At 3.8 km

Solidays Festival

From 21/06/2019 to 23/06/2019

At 9.2 km

Our accommodations

Choose from our range of modern, fully renovated rooms with a double bed or twin beds. We can also provide you an extra bed or a crib, subject to availability.

Classic Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 14
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 16
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room for 1 person - 1 double bed

  • Max. number of persons: x1
  • Area: From 11
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: x2
  • Area: From 14
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 double bed and 1 sofa bed

  • Max. number of persons: x3
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Paris Gare de l'Est Magenta Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,220 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

626 reviews

Nice Comfortable Stay

Customer review rating 4.0/5

Navneet Families - 13/05/2019 AccorHotels certified review

We had a nice and comfortable stay at the hotel. Its very close to Station and very well connected. Excellent breakfast

Hello Mrs. B., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again and become your number one address in Paris! Regards, Thomas P

A very pleasant stay

Customer review rating 4.0/5

Kevin Couples - 12/05/2019 AccorHotels certified review

We thought the reception staff - Peti, was excellent. Very welcoming, helpful and friendly. Our only concern was the size of the room and the bathroom

Hello Mr. G., We thank you for your comments following your stay with us. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Know that we will send your comment to our colleague Peti, be sure! Do not hesitate to come back to us by email at h6… to share your feelings about your accommodation. Having seen on your rating scale that it was not up to your expectations. Looking forward to welcoming you again and eventually becoming your number one address in Paris! we beg you to believe, in the expression of our best feelings! Thomas P

Amazing Stay

Customer review rating 4.0/5

Sharon T. Friends - 07/05/2019 AccorHotels certified review

Everything was perfect, cleanliness, customer service and location

Hello Mrs. T. We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html PS: hope to see you soon in Leicester !! We hope to welcome you once again among us and eventually become your number one address in Paris! Regards, Thomas P

Satisfactory stay. Not exactly what I expected.

Customer review rating 4.0/5

Annaliese Families - 06/05/2019 AccorHotels certified review

Our stay was comfortable enough for our short stay. However, I frequently stay at Mercure in the UK and had expectations that the standard and quality would be the same. The description only for our family room was not what we got. We got a double room with a single z-bed/camp style bed in the corner. Our room had been described as large and the most superior room with a garden view. The view was into the yard which had a few weeds and a hose pipe in it. Breakfast was ok although it lacked atmosphere and the hot breakfast available was limited and on the buffet only. We only had the breakfast that was included in our stay on 1 morning choosing to buy breakfast from the local bakery on the other 2 mornings.

Hello Mrs. L. We thank you for your comments following your stay with us We are however disappointed that the stay was not up to your expectations. Experience and customer satisfaction being the heart of our project, your opinion is very important. We will review the online description of our privilege rooms. Yet this one specifies that we have a sofa bed for a child up to 13. We will make a point with our reception team, about the description of our garden and also about the reception, something you did not appreciate, your feelings did not live up to your expectations. We will make the point so that explanations clearer. Regarding our breakfast, know that we will change the map of the current 2019 for more choices and flavors. However as you may have noticed, our hotel is 45 rooms, a small porter. Our breakfast room is in a setting that the majority of our customers appreciate but quite limited in terms of capacity and unfortunately we can not put everything we want to put in place. We hope, however, to regain your trust during a future stay with us and show you the real potential of our establishment! Regards, Thomas P

Very satisfying

Customer review rating 4.0/5

Ibtihal M. Business - 04/05/2019 AccorHotels certified review

I always like to chose mercure hotels in any country I travel too , very relaxing , clean and comfortable , and ofcourse. Friendly in terms of budget

Hello Mrs. Mustafa, We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again and become your number one address in Paris! Regards, Thomas P
Customer review rating 4.0/5

Michael G. Couples - 30/04/2019 AccorHotels certified review

We have stayed in the hotel several times and have always enjoyed it. In particular, the desk staff are very friendly and helpful.

Hello Mr. G., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again to join us and eventually become your number one address in Paris !! Regards, Thomas P

Pleasant as usual

Customer review rating 4.0/5

Ariane M. Business - 26/04/2019 AccorHotels certified review

I am becoming a regular guest at this hotel which is conveniently located for an arrival/departure at Gare de l'Est and is very pleasant.

Hello Mrs. M., We thank you for your comments following your stay with us. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. We are thinking about changing our breakfast card and getting an orange juice machine is part of our thinking! In any case, we are proud to consider you a regular customer and become your number one address in Paris! We ask you to believe in the expression of our best feelings. Thomas P

Excellent

Customer review rating 4.0/5

Anj Business - 25/04/2019 AccorHotels certified review

Very friendly and helpful staff. Clean room and good amenities.

Hello Mrs. Barath We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again and become your number one address in Paris! Regards, Thomas P

Perfect!

Customer review rating 4.0/5

Wendy C. Families - 22/04/2019 AccorHotels certified review

Can’t fault the location, service and rooms. Staff are really friendly and very helpful, rooms are clean and have everything you need and hotel is conccviently 4 minutes walk from Gare De L’Est. Would definitely stay there again!

Hello Mrs. C. We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again to join us and eventually become your number one address in Paris !! Regards, Thomas P

Spacious, quiet room, nice staff and good position, close to the Gare de l'Est and the Gare du Nord.

Customer review rating 4.0/5

Anonymous Couples - 15/04/2019 AccorHotels certified review

The only drawback was that there was no hot water. But accidents do happen. On arrival we were told that, in the circumstances, we could cancel our stay and before we left we were reimbursed a symbolic sum of money as a compliment. We have been here before and will return.

Hello Mrs. D. We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. Indeed we had a major concern about hot water beyond our control which has since been regulated by our technical department. We are happy to read that our reception service was able to offer you compensation that satisfied you. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you again for many years and are proud to have become your number one address in Paris! Regards, Thomas P

Exceeded expectations and good value

Customer review rating 4.0/5

Anonymous Business - 13/04/2019 AccorHotels certified review

Staff were welcoming and spoke good English. Breakfast was very well prepared and food quality ingredients. Clean and tidy throughout.

Hello Mr. W., We thank you for taking the time to answer this satisfaction survey. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again among us and eventually become your number one address in Paris! Regards, Thomas P

Well located hotel for public transport (gares et metro) with local charme for goodprice

Customer review rating 4.0/5

Yves Friends - 08/04/2019 AccorHotels certified review

good room at decent price, very well located for arriving in Paris with train and use metro to travel Paris, good breakfast, very friendly service, rooms not very big but efficient

Hello Mr. Elhert, We thank you for your comments following your stay with us. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Looking forward to welcoming you again and getting 100% satisfaction this time !! Feel free to come back to us at h6…, we will offer you an attractive rate and we will give you one of our best rooms! We ask you to believe in the expression of our best feelings. Thomas P
Customer review rating 4.0/5

C. Business - 23/03/2019 AccorHotels certified review

hotel bruyant !

Bonjour Mr C., Nous vous remercions pour vos commentaires suite à votre séjour parmi nous Nous sommes en revanche déçu de lire que votre séjour ne fût pas à la hauteur de vos attentes. Vous ayant accueilli, je suis désolé de ne pas avoir pu changé votre apriori qui était déja trés négatif à notre égard. Déçu également que votre ressenti "feel welcome" ne fût pas à votre gôut. L'expérience et la satisfaction client étant au coeur de notre projet, n'hésitez pas à nous faire un retour au h6… afin de nous faire parvenir en détail en quoi notre hôtel est trés bruyant, n'ayant pas plus d'informations. Nous ne desespérons pas malgré tout de regagner votre confiance et de vous demontrer le réel potentiel de notre établissement ! Cordialement, Thomas P.

Nice business trip

Customer review rating 4.0/5

B. Business - 14/03/2019 AccorHotels certified review

From check in to check out the staff was great and professional. Nice location close to main station. Room are clean and very well decorated. It is Paris we cannot pretend a 30 square meters room

Bonjour Mr B. Nous vous remercions d'avoir pris le temps de répondre à ce questionnaire. Nous travaillons quotidiennement pour donner la meilleure qualité de service possible, nous sommes donc ravis d'apprendre que votre séjour fut agréable. Votre satisfaction est une véritable récompense. Nous vous serions très reconnaissants si vous partagiez avec les internautes de Tripadvisor votre expérience client dans notre établissement sur le lien suivant: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html Nous sommes sincèrement heureux de vous compter parmi nos clients réguliers et fière de vous compter parmi nos clients habitués !! Cordialement, Thomas P

A confortable hotel, helpful staff

Customer review rating 4.0/5

Ariane M. Business - 13/03/2019 AccorHotels certified review

I stay more and more often at this hotel, but this was the first time with a broken wrist... Room was not available when I arrived, which was fine as I was early (shortly before 11am) and needed to go out anyway. When I came back to pick up my suitcase and check in, receptionist was very helpful, carried my suitcase to my room and asked me several times during my stay if I needed anything. At breakfast I struggled to open a juice bottle and asked the waitress for help. She probably had not realized my handicap before, because afterwards she also offered help several times.

Hello Mr M., We thank you for your comments following your stay with us. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Looking forward to welcoming you again and this time you have no worries about your wrist !! We ask you to believe in the expression of our best feelings. Thomas P.

Complete satisfaction

Customer review rating 4.0/5

John M. Solo - 13/03/2019 AccorHotels certified review

From the room to the housekeeping staff to the people at the front desk, my 5 days in this hotel couldn’t have been better.

711/5000 Hello Mr M., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again among us and become your number one address in Paris !! Thomas P.

Okish

Customer review rating 4.0/5

Maryam Families - 05/03/2019 AccorHotels certified review

The size of the room was much smaller than the picture advertised online. Expected better quality in the rooms which didn’t meet my expectations.

Hello Ms. J. We thank you for your comments following your stay with us On the other hand, we were disappointed to read that your stay was not up to your expectations. We are sincerely sorry that you have not found the size of your room to your liking. Do not hesitate during a next stay among us to call our reception 24h24, we could have found another room allowing you to spend a better stay among us according to our availability. Being the time of your arrival, actually we have as specified procedure when booking that the credit card should be presented when you arrive. Having a limited bottom floor we could not accept your ticket of 500 €, only on the fact that we would have more money and that could not have made you the difference. We hope that this will regain your confidence in a future stay with us and show you the real customer experience that we give our customers and recognized by them Regards, Thomas P

Gare de l'Est/Gare du Nord Easy Access

Customer review rating 4.0/5

Hwb Friends - 17/02/2019 AccorHotels certified review

Comfortable hotel. 1st floor twin-bedded room on the small side. Breakfast nothing special but passable. Certain parts of the hotel are starting to look tired...the back stairs to the basement breakfast room for example. Staff helpful though. Relatively good value for money for central Paris. Proximity to Gare de l'Est offered good transport links with the rest of the city. Nearby Rue du Faubourg Saint-Denis and adjacent streets offer some good bars. If you like proper French cuisine, you can't go wrong with Chez Marius just around the corner on rue de Chabrol. A good base for visitors also wanting swift access to Charles de Gaulle Airport via RER line B.

Hello Mr. B. We thank you for your comments following your stay with us We are glad to see that overall your stay went well. Experience and customer satisfaction being at the heart of our project, we realized that some services did not live up to your expectations. do not hesitate to contact us directly at h6… to help us improve the points mentioned, such as breakfast and your feeling "feel welcome", your opinion being very valuable. We hope, however, to regain your confidence during a future stay with us and show you the real potential of our hotel. Regards, Thomas P.

Convenient overnight with a train to catch

TripAdvisor rating 3.5/5

Terence M Solo travel - 11/02/2019 TripAdvisor review

A pleasant hotel with very compact rooms (a little bigger than the bed) and bathrooms. Welcoming reception staff and a good breakfast--but it's all just a bit better than an Ibis. Mercure hotels in other countries are much better than this.

Hello Terence M, We thank you for your comments following your stay with us. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. On the other hand, we were disappointed to read that the size of the room did not live up to your expectations. Indeed due to the architecture of our establishment, some of our rooms are smaller than others, however, on a future stay, do not hesitate to return to our reception 24h24, we could have changed rooms to the extent of availability. Looking forward to welcoming you again and demonstrating the real potential of our hotel! We ask you to believe, in the expression of our feelings the best Thomas P.

Patricia C.

Customer review rating 4.0/5

Patricia C. Families - 10/02/2019 AccorHotels certified review

A wonderful stay the hotel was in a lovely area the staff were very attentive and the hotel met with all our needs

Hello Mrs. C., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again and become your number one address in Paris! Thomas P.
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