Hotel - Mercure Paris Gare de l'Est Magenta Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Gare de l'Est Magenta Hotel

3.5/5 580 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Pets allowed
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Hairdressing salon  (Nearby)

Leisure and activities

  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 17:00 - 01:30
    • Opening hours : Week-end 17:00 - 01:30

Business services

  • Copy/print service available
See all services

Our rooms

Choose from our range of modern, fully renovated rooms with a double bed or twin beds. We can also provide you an extra bed or a crib, subject to availability.

  • 45 rooms
  • 30 non-smoking rooms
    • Emergency exit map
    • Remote control TV
    • WIFI in your room
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Make-up/magnifying mirror
    • Smoke alarm in room
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating 1,808 reviews

Our guest reviews for Mercure Paris Gare de l'Est Magenta Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 580 reviews
Davet Couples - 14/09/2018 AccorHotels certified review
« Great location. »

Very useful location, in between Gare de l'Est and Gare du Nord. Hotel was very friendly, but it is on the small side. Rooms small for a Mercure, and corridors narrow. Breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr T. Thank you for taking the time to leave us an opinion about your stay with us. We are however disappointed to read that your golbal impression did not live up to your expectations. Do not hesitate to come back to us by email in order to detail the elements to improve regarding our services, customer satisfaction being at the heart of our project. On the other hand, we are happy to read that you have found our new breakfast formula to your liking. We sincerely hope to see you again and show you our real potential on a future stay! Thomas

Vossdarmstadt Business - 06/09/2018 AccorHotels certified review
« well located and great staff »

our great thank goes to Mr. Karim from the front desk. Very helpful, friendly and always available for a small talk. He really lives the feeling " welcome home"

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr V., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html Personally, it is a real pleasure to welcome you every time and I hope to see you again on a future stay being your number one address in Paris from now on! Regards, Karim Djallali

Patrice Business - 03/09/2018 AccorHotels certified review
« A quite freindly place near Gare de l'Est station »

Friendly staff and quiete place. I stay there for 3 nights and I had a very pleasant stay. Even if the room is not that big (We are in Paris ;-) ) it is well and nicely decorated and all you need is present. During the Checkout early Morning the manager offer me a coffe and we had a nice chat. A good place for holidays or business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. N., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html From a personal point of view it was a real pleasure to exchange with you also and we are waiting for you on an upcoming date and eventually become your favorite address in Paris ! Regards, Karim

Judy Families - 03/09/2018 AccorHotels certified review
« Friendly and good value »

Friendly helpful staff, was a comfortable stay in a convenient location. The breakfast was a limited selection but all very fresh and delicious. Would stay again :)

Our hotel has responded to the review
Our hotel has responded to the review

Hello Ms. T., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We sincerely hope to welcome you once again and become your number one address in Paris! Regards, Thomas

Anonymous Solo - 14/08/2018 AccorHotels certified review

Very helpful staff. Lack of air conditioning in room was a little awkward - especially as neighbours could see straight into the bedroom window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVER S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gare de l'Est Magenta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your next stay, feel free to contact me at the hotel and i will personally take care of your next experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim DJALLALI Front Office Manager

Mohamed E. Friends - 08/08/2018 AccorHotels certified review
« good location »

It was very nice evening stay for the third time .nice staff. Excellent location. Clean hotel.you can find all the necessary needs nine bar account and tea kattle

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. e., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again and become your number one address in Paris! Regards, Thomas

Melissa S. Couples - 07/08/2018 AccorHotels certified review
« Consistently good experience »

Rooms are clean and modern as expected. The space was decent for Paris. The service was good (friendly and attentive) as expected from a Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. S., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again to the list and eventually become your address number in Paris! Regards, Thomas

,marjatta N. Solo - 01/08/2018 AccorHotels certified review
« Personell in the reception were profesionel, very good all of them. »

The room was clean and bed OK, but the bathroom had brown stripes around,they could have been moved, washed of. It says bathroom was not clean enough. The corridor was vacumed only in the middle. Surrounding and corners were dusty. This was in the 4th floor where I were. Otherwise I were satisfy with Your hotel and will visite you again. Marjatta N.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs N., We thank you for taking the time to answer this questionnaire. We work daily to give the best quality of service possible, so we are delighted to hear that your stay was pleasant. Your satisfaction is a real reward. We would be very grateful if you shared with your Tripadvisor users your customer experience in our establishment on the following link: https://www.tripadvisor.fr/Hotel_Review-g187147-d596477-Reviews-Mercure_Paris_Gare_de_L_Est_Magenta-Paris_Ile_de_France.html We hope to welcome you once again and become your number one address in Paris! Regards, Thomas

Solo travel - 25/07/2018 TripAdvisor review
« Nice rooms, very friendly staff, central location »

The room was very nicely furnished and in a good condition. The hotel is very central to Gare de L'Est but therefore also some strange people are on the streets around the hotel. The staff is very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. RonnyP, Thank you in the first place for giving us a feedback on your stay with us. We are really happy to read that your stay was up to your expectations. We could not have done better on the description of our hotel! Its situation being its strong point, close to two big poles which are the Gare du Nord and the Gare de l'Est, and of a district of very commercial passage with its numerous restaurant, we are all located in a small street at calm that gives it a certain charm. Satisfied that you have found the layout of our rooms to your taste, it means that our renovation campaign paid off! Be sure that your comments against our teams will be transmitted to you, giving 100% every day to make your stay unforgettable, your satisfaction being their main reward! Hoping to see you soon in our establishment and eventually become your number one address in Paris! Karim Djallali

Glen Couples - 17/07/2018 AccorHotels certified review
« The staff were all extremely helpful »

The room was nice. The breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear GLEN G., Bonjour ! We very much appreciate your comments regarding your stay with us !. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Thomas

Solo travel - 11/07/2018 TripAdvisor review
« Not up to Mercure standard »

The best part of my stay was helpful service from the manager, Thomas. The rest was not good. I was in 309. The hotel is old and the rooms are very cramped. The single lift is tiny, the corridors are narrow and the fittings and carpets old. I have stayed in Mercure and other Accor hotels many times; this was more like an Ibis Budget than a Mercure, particularly the tiny bathroom, but it was older than any Ibis. The area suited me because of its proximity to Gare du Nord but was a bit scary after dark with a lot of homeless in the area. The lack of sport channels on the TV was very annoying when I wanted to watch a World Cup match but it was not available. Nor were there any channels in English, not even CNN or BBC. I would not stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LORAL, You've been our guest at the hotel Mercure Paris Gare de L'est et we want to thank you for your choice. Regarding your review, i wished that you'll have a better stay. The location is in the last real old Paris quarter, where the mixity is the key, differents culture arabic, french, indou and more are all together and i can understand that sometime it could surprise, but this is really loved usually from our guest since you can pass from India to Morocco in few meters, and have a stop for a typical french or libanees meal and this is something that personally i really appreciate. And then, you discover a little street out of this area, where our hotel is located and where no noise came in. Our hotel have been refurbished 2 years ago, and has you can see and the other comments, this operation had great review on Tripadvisor and other websites, but i can understand that it is not your type. Rooms are well sized for Paris, even if our hotel have been built in an Paris hold fashion style,with the convenience that it may cause, since we wanted to keep the natural specificity of the building. For your next trip, i highly recommend to book a PRIVILEGE ROOM, which offer more space and extra services as mini bar,Coffee machine and more. BBC world is available in our hotel, and i'm sorry that you were not able to find it, note that team is here 24 hours a day to answer o your questions. And for the football game, my colleagues are here aswell to recommande the best spots around the hotel to watch the game, most of the game have been proposed by the local channel, and on some of the spots chanel we've got, but for the other this is something that unfortunately we cannot handle. Hope to see you again and don't hesitate to contact me if you wish to stay with us again, contact me personally at the hotel and i ll take care of your stay. Sincerely yours. Karim DJALLALI Front Office Manage

Paul C. Families - 04/07/2018 AccorHotels certified review
« expected no more or less »

it was OK-rooms small that is Paris

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr C., Thank you in the first place for letting us know about your stay with us. We are however disappointed to read that your stay was not up to your expectations. Indeed we are able to ask you for a bank guarantee even if you have a member card status, in fact it does not provide a guarantee of payment and this is well mentioned in the terms and conditions of your member card. We sent you an email in a concern to avoid you all inconvenience because we were full this date, and especially to avoid you find yourself without room in Paris. Unfortunately we had a lift failure during your stay, which as you can imagine, was beyond our control and we really apologize about it. We take into account your comments on the layout of our rooms and its services such as tea and milk that will help us improve in the future. In this case, we sincerely hope to see you again during a future stay to show you the real potential of our hotel and that this accident will not alter your confidence in our hotel. The reception team

Di… Business - 23/06/2018 AccorHotels certified review

It was quite hard to find the hotel from Garde du Nord. Quite small room, the wifi was not so strong for telecons if close the door, for email was OK. Breakfast was nice. Staff was pleasant and helful.

Our hotel has responded to the review
Our hotel has responded to the review

Good Afternoon Mr P., Thank you for your feedback on your stay with us. We are disappointed however according to your rating scale that your stay was not up to your expectations. Feel free to return by email to h6… in detail to improve our services, customer satisfaction being at the heart of our policy. We take note of your remarks about wifi to improve this service. It is true that our hotel is located in a small street with a concern for visibility, however its defect also makes it its strength being located two big poles that are the station of the north and the station of the east while being in peace . We hope in any case that your sleep was restorative. Hoping to see you again on a future stay in Paris to show you our true potential and to give you one of our best rooms! Thomas

Anonymous Business - 21/06/2018 AccorHotels certified review
« Bad service »

Very bad service considering a night fare of 250€. Definirlybunsatisfied by the personnel, which was simply understaffed

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. M., Thank you in the first place for giving us a feedback on your stay with us. On the other hand, we were very disappointed to read that your stay was not up to your expectations. Would it be possible to send us a detailed email return of your impressions to h6… Taking the customer experience as the center of our policy, we listen to the slightest opinion and advice to improve our services. Hoping that this incident will not affect your confidence in our establishment and show you in the future the real potential of our hotel. Karim

Les K. Couples - 18/06/2018 AccorHotels certified review
« Handy. Hotel for overnight stay on route via Eurostar »

Staff very pleasant and friendly on arrival and at breakfast as well.its a shame the streets outside are full of beggars and down and outs, we saw one fight and a man knocked out just across the road I had to ask for my silver card benefit drink and we wanted two red wines, there was no red wine so I asked for two white wines but there was no white wine either. In the end we had to have a Rose wine.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr. L., Thank you for your feedback on your stay with us. We are delighted that overall your stay was up to your expectations. However we are disappointed to read that your satisafction was not 100%. Indeed we have experienced a break in the products listed, red wine and white wine. We are really sorry for the inconvenience. In spite of this incident we hope to see you again sincerely on one of your next Parisian dates and we will have the pleasure to offer you a glass of wine of your choice! Do not hesitate to contact me directly and I will take care of your reservation. Thomas

Anonymous Business - 18/06/2018 AccorHotels certified review
« Satisfaying »

NA

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAPHAEL G., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas

Jonghan J. Business - 12/06/2018 AccorHotels certified review
« Friendly staffs and clean rooms »

Very friendly staffs and nice clean rooms near Paris Nord station. Recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Jonghan, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one ! Sincerely, Thomas

Travelfan Solo - 07/06/2018 AccorHotels certified review
« Reliable, convenient and surprisingly quiet »

I can't say anything negative about my stay, quite the contrary. The room was larger than expected, the location less busy and noisy than expected, everything worked out fine. The main reason for choosing this hotel was of course the access to the Gare de l'Est and the Metro. So I was prepared to accept any neighbourhood issues coming with the location. However, what I found was more colourful than unpleasant. A very small issue: I sort of rely on being able to have two cups of decaffeinated coffee in my room in the evening, and one day, the stock of room coffee had not been replenished. I am aware that my selective use of instant coffee may have been overlooked quite easily. I went down to the reception and was instantly given what was missing, so really no harm done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Good Afternoon ! We very much appreciate your comments regarding your stay with us We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us and to become your number one address in Paris ! Thomas

Yannick A. Solo - 04/06/2018 AccorHotels certified review
« Better than expected »

The reception staff was great, check in was a breeze. The room was bigger than expected and the breakfast was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Bonjour! We very much appreciate your comments regarding your stay with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Thomas

Thomas I. Couples - 01/06/2018 AccorHotels certified review
« Mr »

Great room, friendly and amazing staff. 10/10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr I., We very much appreciate your comments regarding your stay with us ! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us ! Hope becoming your address number one in Paris ! Sincerely, Thomas

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