Hotel - Novotel Marrakech Hivernage
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Novotel Marrakech Hivernage Hotel

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3.5/5 1,385 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 668.00 MAD Non member rate
From 601.20 MAD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WiFi in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WiFi in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • CASABLANCA (Paying)
    • MARRAKECH MENARA (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Horse riding (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.7/5 AccorHotels Rating Based on 1,042 reviews

Our guest reviews for Novotel Marrakech Hivernage

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,385 reviews
AccorHotels certified review
Uzma Families - 13/11/2017
« Slow response and service was lacking in some areas »

Called 4 times to report hairdryer issues, wasn't fixed till almost a day later Card stopped working on 2 occasions and receptionist continued convo will colleague and didn't acknowledge presence for a few minutes despite standing in front of her. Checkout receptionist started to pay on his mobile phone after asking for my card. No eye contact or effort to convers, overall disappointing No tourist pamphlets or info in hotel which was a first. Check-in was delightful, staff where polite and helpful including person managing luggage. Room service was delicious and excellent value for money and the server was professional and courteous

AccorHotels certified review
Ricardo Couples - 13/11/2017

not completely satisfied because there was a issue with my payment , because i did reservation online thru accor app , and payed one part with point rewards and at the end was charged for fully reservation ,this should be an automatic process , one day before had a reservation in sofitel essaouria and worked perfectly!!!!

AccorHotels certified review
Anonymous Families - 09/11/2017
« A pleasant stay at Novotel Marrakech »

I'm satisfied that I chose Novotel Marrakech due to: -clean rooms -nice pool area -very good breakfast -location in a safe and quiet neighborhood

AccorHotels certified review
Muhammed A. M. Families - 07/11/2017
« Good location peaceful to stay »

Room in out is very clean. Staffs are very helpful. Room facilities are excellent. Breakfast was excellent and nice outdoor place to eat and drink. In overall it’s very nice hotel.

AccorHotels certified review
Lucinda C. Friends - 06/11/2017
« Overall pretty good with A few areas for improvement »

We checked in smoothly and found a room clean and comfortable very pleased with the nespresso. However areas for improvement would be we need to request additional pillows despite having a balcony there were no chairs on it in Nespresso and water Was not automatically refreshed. Our Key kept stopping working And there were no security checks when we asked for a replacement key card. Finally food and drinks service was very slow

AccorHotels certified review
Anonymous Solo - 30/10/2017
« Nice Staff, Great Location, Dirty Rooms »

Everything was fine with check-in and check-out. The gentleman at the front desk was nice and helpful. I tried to get an ironing board sent to my room to get ready but I was told there was a ironing room on the 4th floor that I could use instead. This was a slight disappointment. The main issue was the room maintenance. The floor is the bathroom was dirty. The curtains in the room were dirty. Some of the power outlets in the room were hanging out. The beds did seem okay. Overall, I think the rooms need better maintenance.

AccorHotels certified review
Andy Couples - 18/10/2017
« Not Novotel Standard »

Public toilets not clean, no paper or towels. Indifferent service.

TripAdvisor review
Couples - 13/10/2017
« Not Novotel Standard »

Brusque desk staff, no flexibility whatsoever on holding to the 2 pm check-in time, unclean public washrooms with no tissue or towels, sign on entrance to carpark said "service entrance only" leading to confusion, etc. It was an OK hotel, but not up to the high Novotel standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr ANTHONY, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
A. Solo - 20/09/2017
« Nice hotel »

i enjoyed the restaurant and seating area at the front of the hotel. The wait staff very friendly.

TripAdvisor review
Friends getaway - 18/09/2017
« Good location, good price, but the rooms could have been better »

The hotel had a good location and the public area was nice as well, but the rooms needed refurbishment - the smell was not good at all. The shower and the bathtub needed to be drained and even though we asked for it to be fixed, nothing was done. The staff was not very helpful and friendly at all.

AccorHotels certified review
Anonymous Friends - 14/09/2017
« Comfortable »

Nice clean rooms. Good cafe and outdoor seating. Great location.

TripAdvisor review
Friends getaway - 13/09/2017
« The Worst Novotel I have ever stayed in ! »

I can easily quote that this was the worst Novotel - in terms of cleanliness, customer service, staff response and overall the state of the hotel. I was blatantly given an uncleaned room and had to plead the staff for hours to get a room change, even after they acknowledging that the room I was given was not clean. Have pictures of rooms as proof.

AccorHotels certified review
Chris P. Couples - 08/09/2017
« Pleasant but spoilt by niggling issues not typical of a Novotel standard »

Very warm helpful staff No street maps Chipped glass bowls Door key stopped working after 1 day Loud music constant by pool for young audience

AccorHotels certified review
Dan Couples - 27/08/2017
« Nice pool, friendly staff, big rooms. »

Stayed here for one night to take advantage of the pool and to relax. Usual Novotel fare, so knew what to expect. My only gripe was the music, it can add a lot of ambience, but they had one CD (or whatever was providing the music) that was on repeat... as if no one had any idea that the same several songs had been playing for 24hrs straight (all afternoon arrival day and at breakfast next day).

AccorHotels certified review
Deborah Friends - 19/08/2017
« Nice »

It was good! the ambiance of the hôtel and the people who working there were really nice, the location of the hôtel was amazing! It is a good price and good quality, the hôtel is affordable>

AccorHotels certified review
M. D. Families - 04/08/2017

not able to use pool.. because it closes at 8 pm. room very noisy on the street. air conditioning not working well. needed sofa bed to be done, had to ask 3 times for it.. it too hours..

AccorHotels certified review
Dr A. Solo - 03/08/2017
« Cool stay »

Good stay , big rooms, well furnished , Most of staff friendly, cool place , except swimming pool small and not pure water

AccorHotels certified review
G. E. Solo - 15/07/2017

I am satisfied with my stay and also i would like to congratulate you with the Emloyee on the front desk his name is Ayoub. (I was reserving in another hotel and only i was confirming to pay the money but in the last second and in his way he stopped me and make me changed my mind and reserv also with you in Marrakesh, so in my openion he is a very good sales person. And the rest where very good too

AccorHotels certified review
Rabee Families - 11/07/2017
« Great rooms and location! »

Welcoming staff and friendly with the family!

AccorHotels certified review
Bad B. D. N. Families - 05/07/2017
« Terrible hotel... »

I asked breakfasf earlier the previous day cause for flight. They said ok but did not prepare next morning. Also we stayed 2 nights but they did not clean so I asked shampoo and clenser ans towels. They gave just 2 towels. Must not go this.

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