Hotel - Novotel Marrakech Hivernage
Novotel Hotel Novotel Hotel

Novotel Marrakech Hivernage Hotel

Our hotels AccorHotels
3.5/5 1,470 reviews
All hotels in Marrakesh
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1071.00 MAD Non member rate
From 1017.45 MAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WiFi in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • CASABLANCA (Paying)
    • MARRAKECH MENARA (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Horse riding (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.8/5 AccorHotels Rating Based on 1,271 reviews

Our guest reviews for Novotel Marrakech Hivernage

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,470 reviews
TripAdvisor review
Family - 21/06/2018
« Just ok... »

Good hotel.. But the breakfast should include more varieties. Also why there should be a Chargeable omelette and few smaller things, when eggs are free. All other Novotel serves the same and they are non-chargeable. Service in breakfast area needs improvement. Overall , I may not repeat this hotel. Waiting lobby small and bar is inappropriately stocked.

AccorHotels certified review
Oliver Friends - 29/05/2018
« very good location »

1.they dont alowe local guest from outside up to the room!!if this is the hotel policy, I understand, but they must advertise this!!I would never book this hotel if I knew there are restrictions!otherwise room look tired, very used, filthy carpet needs to be changet nice stuff(Aisha)fronoffice, good wifi, big pool and very good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Mo Friends - 23/05/2018
« Great location dated but nice »

Good stay great location decent price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs MAUREEN TAYLOR, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Anonymous Families - 14/05/2018
« Enjoyable »

Good service, hotel well located and very clean and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ISTIAQ H., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Ameerah H. A. Families - 12/05/2018
« I was expecting a far better service for a hotel part of the Accord group. D »

We stayed at the hotel for 2 nights and it was a bad experience. We requested twice for a baby cot, we never got it. No remote control for the tv in the room, we had to ask three times. Just next to our room facing the pool, there was an old and extremely dirty couch. Furniture was dirty (table outside the room on the terrace). No real mug in the room, we had to drink tea in a carton cup.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMEERAH HAJI ADAM, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
B. Couples - 08/05/2018
« lack of parking »

Globally satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUCIEN BENCHIMOL, Dear Mrs STARZYK, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Anonymous Solo - 07/05/2018
« The hotel's location made it easy to reach most major tourist sites. »

The front desk was helpful and the rooms was efficient. I believe, however, that the general areas catered to a much younger audience. I did not appreciate listening to rap music while in the restaurant and didn't like the small "bar" filled guest smoking water pipes while watching TV. It would have been helpful if the patio door had been opened in order to enable some guests to get away from the smoke and to be able to enjoy their drink in peace and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BERNHARD LANGEL, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Batuhan Friends - 03/05/2018
« Great location! »

Hotel is located in a great place, very close to La Mamounia, Royal Mansour and restaurants & clubs. Easy to walk almost every place, even 15-20 mins to main square! The breakfast was good enough. The rooms can be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr BATUHAN, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Sylvia V. Couples - 02/05/2018
« Disappointing experience, terrible, not 4 star hotel »

This Hotel was a complete disappointment, certainly not 4 stars, it completely failed the standard we expected from a Novotel. We had an excellent experience in Beijing and Athens, Marrakesh was a disaster. We had to negotiate for a new room as the balcony door was half broken and all the street noise came inside (impossible to sleep) and the carpet was in a terrible condition. The lady at reception was rude, claiming the hotel was fully booked for the night, then finally gave us a ground floor room after we complained about the standard of this hotel compared to other Novotel's. We experienced truly shocking customer service. Anything you ask for in this hotel 30min-1 hour waiting time, it's as if though no staff work in the hotel except at reception. Further disappointments: Pillows flat/uncomfortable /no spare pillows No cupboard in room No proper bed side table terribly hard mattress Bathroom floor tiles are disgusting and old Toilet has no room to move (smaller than aeroplane toilet) no complimentary water in room tea/coffee not refilled daily ( 1 hour wait after asking 3x times) no bathrobe/slippers Bathroom doesn't have a proper door (doors only push inwards/outwards and with holes inside) Lastly no complimentary welcome drink offered for Accor silver club member, had to show membership email to reception on next day. We paid for a 4 star hotel, we did not receive this standard, if we knew all of the above we would never have stayed here, very disappointing of Novotel, a waste of money to stay here, have never been treated so shockingly to simply change a room or wait one hour for a tea bag or bottle of water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs SYLVIA VAISH, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage (ex Novotel Suites). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Franktie Business - 29/04/2018
« This hotel is a disaster. »

Curtains and lamps broken in bedroom. Bathroom can not close. Pool very dirty. Pool furniture damaged. Bathroom dirty. Dirty shady lounge downstairs with rubbish. Unbelievable that Accor has given a franchise to this hotel. Herewith they damage the reputation of Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr FRANK TIELENS, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amine TRABELSI General Manager

TripAdvisor review
Business - 29/04/2018
« The hotel is a disaster. »

Furniture is broken, the bathroom door can not close. Curtains are half hanging from the ceiling, swimming pool is dirty, pool furniture is damaged. Novotel totally unworthy. Do not understand that Novotel accepts this. Probably just for a franchise fee. Novotel's reputation is seriously damaged by this hotel.

AccorHotels certified review
Aife I. D. Friends - 18/04/2018
« Fantastic »

Excellent staff location and food!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs DAWED, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Ah Families - 17/04/2018
« warm welcome »

welcomed very well, good stsy with no problems, nice breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr HAJ, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Anonymous Business - 14/04/2018
« Pleasure as usual »

Live this hotel Always pick it when am in Marrakech

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Dr.thomas E. Couples - 25/03/2018
« Professionalism requires training more than kindness »

This hotel requires serious restructured management as well as proper maintenance.e.g. Room key card needs to be fixed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr THOMAS EARLIE, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Eric M. Families - 13/03/2018
« Nice Staff, Nice Location: Could Use a Renovation »

The experience was very good. The staff were very helpful and pleasant. The location is very good. The breakfast was nice and the room was also nice. Also, the artwork that is displayed in the hotel is outstanding (overall, the skull & bones at the entry of the bar should be removed). The only suggestion I have is that the hotel spend the money to do some renovation and upgrading of facilities. It's time. It seems the last time money was spent on renovation was probably 5-10 years ago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPH M., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
David G. Families - 11/03/2018
« Great price in high end neighborhood »

Good price hotel. Good bed. Well designed room. Nice front desk staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Anonymous Business - 06/03/2018
« good »

It was good however i would like to have cheaper prices for le Club Accor hotels members and cheaper prices for breakfast and half brand

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. therefore your remarks are very important to us. Please rest assured that we are taking the appropriate measures to address the situation and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
A. Y. Families - 04/03/2018
« Nice hotel with great team and customer service »

I really appreciated hotel environment and room structure. Fantastic team with special attention to deliver high quality of service good hotel position, close to interesting places

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amine TRABELSI General Manager

AccorHotels certified review
Scott J. Solo - 31/01/2018
« Very poor for a Novotel »

The stay was well below what was expected for a Novotel. The breakfast was very poor, the safe malfunctioned and took 1.5 hours to open after reporting, and I had to request my room be cleaned twice after it was missed by housekeeping on Sunday and Monday.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1071.00 MAD Non member rate
From 1017.45 MAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 130 m Sofitel Marrakech Lounge & Spa
Sofitel Marrakech Lounge & Spa Hotel
From
From 2070.00 MAD Non member rate
From 2070.00 MAD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 130 m Sofitel Marrakech Palais Imperial
Sofitel Marrakech Palais Imperial Hotel
From
From 2160.00 MAD Non member rate
From 2160.00 MAD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.7 km ibis Marrakech Centre Gare
ibis Marrakech Centre Gare Hotel
From
From 427.00 MAD Non member rate
From 405.65 MAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.7 km Angsana Riads Collection
Angsana Riads Collection Hotel
From
From 74.00 EUR Non member rate
From 74.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in MARRAKESH
See rates