Hotel - Novotel Marrakech Hivernage
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Novotel Hotel

Novotel Marrakech Hivernage Hotel

Rue Haroun Errachid  Quartier de l'hivernage 
40020  MARRAKESH
MOROCCO

1,349 reviews
TripAdvisor Rating Based on 1,349 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Airport shuttle
    • CASABLANCA (Paying)
    • MARRAKECH MENARA (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Horse riding (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.8/5 AccorHotels Rating Based on 927 reviews

Our guest reviews for Novotel Marrakech Hivernage

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,349 reviews
AccorHotels certified review
Marie-eve D. Families - 04/08/2017

not able to use pool.. because it closes at 8 pm. room very noisy on the street. air conditioning not working well. needed sofa bed to be done, had to ask 3 times for it.. it too hours..

AccorHotels certified review
Dr A. Solo - 03/08/2017
« Cool stay »

Good stay , big rooms, well furnished , Most of staff friendly, cool place , except swimming pool small and not pure water

AccorHotels certified review
G. E. Solo - 15/07/2017

I am satisfied with my stay and also i would like to congratulate you with the Emloyee on the front desk his name is Ayoub. (I was reserving in another hotel and only i was confirming to pay the money but in the last second and in his way he stopped me and make me changed my mind and reserv also with you in Marrakesh, so in my openion he is a very good sales person. And the rest where very good too

AccorHotels certified review
Rabee Families - 11/07/2017
« Great rooms and location! »

Welcoming staff and friendly with the family!

AccorHotels certified review
Bad B. D. N. Families - 05/07/2017
« Terrible hotel... »

I asked breakfasf earlier the previous day cause for flight. They said ok but did not prepare next morning. Also we stayed 2 nights but they did not clean so I asked shampoo and clenser ans towels. They gave just 2 towels. Must not go this.

AccorHotels certified review
Anonymous Friends - 25/06/2017
« Good »

The hotel was nice

AccorHotels certified review
Bentahar Couples - 16/06/2017
« EXCELLENT SEJOUR »

satisfaction totale

TripAdvisor review
Family - 12/06/2017
« Recommend »

Very good location, within walking distance to main attractions. It's worth to stay. The breakfast was excellent, the hotel staff are nice.we enjoyed our stay and we will definitely come back again in the near future.

AccorHotels certified review
Joe M. Couples - 11/06/2017
« good location and reasonble facilities »

clean hotel in good location in the new part of the city. 15 minutes walk in one direction to the entry of the old city. 15 minutes walk in the other direction to a new mall with large supermarket and food court. Staff are good. Breakfast is reasonable. Value for money is excellent.

AccorHotels certified review
Anonymous Couples - 05/06/2017
« Guest relations is not satisfying »

I made reservation for two people but I had to paid double room price to stay together with my girl friend. This is ridiculous!!!

AccorHotels certified review
Fung L. L. Couples - 31/05/2017
« The hotel has charged me double the tax »

The overall experience was at first good with helpful staff, good facilities and comfortable room but only when I found one thing: when I booked my room, the tax was included yet when I checked in on 26th may, I was asked to pay the tax of 132 dirham and I paid in cash not being aware that I had paid in my booking. I would be back to marrakech on 2nd and 5th June. Could I come to collect the extra tax I have paid or please advise on what I should do to get back the money.

AccorHotels certified review
Bob L. Business - 29/05/2017
« Bad experience »

A regular guest of Accor hotels, I was utterly disappointed with your marrakesh hotel. It is below standards in the rooms, but more shocking is the terrible service (45 minutes to get checked in and then 45 minutes to get the bill at checkout !!) Breakfast is extremely poor as well. Would not recommend, and would not even rank as Ibis budget!

TripAdvisor review
Business - 27/05/2017
« refurbischment needed and much better breakfast »

the worst breakfast and breakfast service in any Accor Group Hotelever, I had 3 of them and it was absolutely the same, the floors are dark and look dirty so the carpet in the room, the pool is good only for the children, adults hardly get into in, no swimimg possibility, the elevators are dark and old. WiFi was OK so the efforts of reception staff to help

AccorHotels certified review
Mark C. Families - 26/05/2017
« Met expectations of a Novotel hotel »

Room and service met expectations. The online check in service is good but would have been better with more lead time. Internet access may not always be available e.g. in the desert

AccorHotels certified review
Rakesh Solo - 22/05/2017
« Excellent »

The hotel is excellent. The breakfast is too good. The people working are very kind and cooperative. Wi-Fi works well . The only thing I didn't like was the towels, they all need to be replaced

TripAdvisor review
Couples - 12/05/2017
« No concierge service »

Very lousy unprofessional reception and concierge service. Did not adequately attend to our requests or needs. They did not have a map of the area , could not advise on sites to visit , did not call a number we requested, the room was not ready at 3:30 PM ...

AccorHotels certified review
Roger Couples - 10/05/2017
« Loudy »

Very poor , in fact inexistent concierge service. No city map, no help in phone calls ...

AccorHotels certified review
Anonymous Friends - 07/05/2017

Kulshee bichker...hamdullah!Very pleasant. Bizef shucrons to Abdel Aziz, Amine and the lady from Tiznit..very helpful and pleasant. Only two areas to improve...reception needs brightening up with some better lighting, flowers, pictures etc as it does not give a very good first impression to the hotel as every other area is very good, especially pool. Also breakfast prices need to be clearer we paid 180dh for 2 people, we only wanted express menu, but took 2 slices of orange and one slice of grapefruit from buffet before we were aware of the different levels...no menus on tables so were charged an extra 90dh for this! Inchallah see you again for two weeks in July booking ref fckdjxdn. Salam John

AccorHotels certified review
Anonymous Couples - 24/04/2017

- Service was bad. I asked for an extra soap, it didn't arrive. After 45 min I called again and cancelled my request because I needed to shower. - Beds are very hard. Had a bad night sleep - Room size is above average and nicely arranged

TripAdvisor review
Family - 23/04/2017
« Mid Range Good Hotel »

Accor hotels are on my "Best of" List. This being said, Novotel Marrakech location is excellent for access to the new shopping mall as well as the Old City Medina. Overall I would personally rate this facility as a 4 because it is obviously an older property. The toilet did not work properly all of the time requiring subsequent flushes while waiting for water to fill the reserve.. The dining facility was extremely limited because it was a buffet type of service. We did not see any "Real" restaurant. On our way out of the facility we stopped for breakfast and I decided to purchase many of the Tee Shirts that they had for sale. After choosing approximately eight shirts am argument began between two of the employees. My son guessed that they were arguing about how to divide the commission. They took too long and our car arrived for our trip to the airport so we left without my shirts. This sale would have been approximately $280.00 USD. Otherwise it was a good stay

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