Hotel - Novotel Marrakech Hivernage
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Novotel Hotel

Novotel Marrakech Hivernage Hotel

Rue Haroun Errachid  Quartier de l'hivernage 
40020  MARRAKESH
MOROCCO

1,362 reviews
TripAdvisor Rating Based on 1,362 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Airport shuttle
    • CASABLANCA (Paying)
    • MARRAKECH MENARA (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Horse riding (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.7/5 AccorHotels Rating Based on 982 reviews

Our guest reviews for Novotel Marrakech Hivernage

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,362 reviews
TripAdvisor review
Friends getaway - 18/09/2017
« Good location, good price, but the rooms could have been better »

The hotel had a good location and the public area was nice as well, but the rooms needed refurbishment - the smell was not good at all. The shower and the bathtub needed to be drained and even though we asked for it to be fixed, nothing was done. The staff was not very helpful and friendly at all.

AccorHotels certified review
Anonymous Friends - 14/09/2017
« Comfortable »

Nice clean rooms. Good cafe and outdoor seating. Great location.

TripAdvisor review
Friends getaway - 13/09/2017
« The Worst Novotel I have ever stayed in ! »

I can easily quote that this was the worst Novotel - in terms of cleanliness, customer service, staff response and overall the state of the hotel. I was blatantly given an uncleaned room and had to plead the staff for hours to get a room change, even after they acknowledging that the room I was given was not clean. Have pictures of rooms as proof.

AccorHotels certified review
Chris P. Couples - 08/09/2017
« Pleasant but spoilt by niggling issues not typical of a Novotel standard »

Very warm helpful staff No street maps Chipped glass bowls Door key stopped working after 1 day Loud music constant by pool for young audience

AccorHotels certified review
Dan Couples - 27/08/2017
« Nice pool, friendly staff, big rooms. »

Stayed here for one night to take advantage of the pool and to relax. Usual Novotel fare, so knew what to expect. My only gripe was the music, it can add a lot of ambience, but they had one CD (or whatever was providing the music) that was on repeat... as if no one had any idea that the same several songs had been playing for 24hrs straight (all afternoon arrival day and at breakfast next day).

AccorHotels certified review
Deborah Friends - 19/08/2017
« Nice »

It was good! the ambiance of the hôtel and the people who working there were really nice, the location of the hôtel was amazing! It is a good price and good quality, the hôtel is affordable>

AccorHotels certified review
Marie-eve D. Families - 04/08/2017

not able to use pool.. because it closes at 8 pm. room very noisy on the street. air conditioning not working well. needed sofa bed to be done, had to ask 3 times for it.. it too hours..

AccorHotels certified review
Dr A. Solo - 03/08/2017
« Cool stay »

Good stay , big rooms, well furnished , Most of staff friendly, cool place , except swimming pool small and not pure water

AccorHotels certified review
G. E. Solo - 15/07/2017

I am satisfied with my stay and also i would like to congratulate you with the Emloyee on the front desk his name is Ayoub. (I was reserving in another hotel and only i was confirming to pay the money but in the last second and in his way he stopped me and make me changed my mind and reserv also with you in Marrakesh, so in my openion he is a very good sales person. And the rest where very good too

AccorHotels certified review
Rabee Families - 11/07/2017
« Great rooms and location! »

Welcoming staff and friendly with the family!

AccorHotels certified review
Bad B. D. N. Families - 05/07/2017
« Terrible hotel... »

I asked breakfasf earlier the previous day cause for flight. They said ok but did not prepare next morning. Also we stayed 2 nights but they did not clean so I asked shampoo and clenser ans towels. They gave just 2 towels. Must not go this.

AccorHotels certified review
Anonymous Friends - 25/06/2017
« Good »

The hotel was nice

AccorHotels certified review
Bentahar Couples - 16/06/2017
« EXCELLENT SEJOUR »

satisfaction totale

TripAdvisor review
Family - 12/06/2017
« Recommend »

Very good location, within walking distance to main attractions. It's worth to stay. The breakfast was excellent, the hotel staff are nice.we enjoyed our stay and we will definitely come back again in the near future.

AccorHotels certified review
Joe M. Couples - 11/06/2017
« good location and reasonble facilities »

clean hotel in good location in the new part of the city. 15 minutes walk in one direction to the entry of the old city. 15 minutes walk in the other direction to a new mall with large supermarket and food court. Staff are good. Breakfast is reasonable. Value for money is excellent.

AccorHotels certified review
Anonymous Couples - 05/06/2017
« Guest relations is not satisfying »

I made reservation for two people but I had to paid double room price to stay together with my girl friend. This is ridiculous!!!

AccorHotels certified review
Fung L. L. Couples - 31/05/2017
« The hotel has charged me double the tax »

The overall experience was at first good with helpful staff, good facilities and comfortable room but only when I found one thing: when I booked my room, the tax was included yet when I checked in on 26th may, I was asked to pay the tax of 132 dirham and I paid in cash not being aware that I had paid in my booking. I would be back to marrakech on 2nd and 5th June. Could I come to collect the extra tax I have paid or please advise on what I should do to get back the money.

AccorHotels certified review
Bob L. Business - 29/05/2017
« Bad experience »

A regular guest of Accor hotels, I was utterly disappointed with your marrakesh hotel. It is below standards in the rooms, but more shocking is the terrible service (45 minutes to get checked in and then 45 minutes to get the bill at checkout !!) Breakfast is extremely poor as well. Would not recommend, and would not even rank as Ibis budget!

TripAdvisor review
Business - 27/05/2017
« refurbischment needed and much better breakfast »

the worst breakfast and breakfast service in any Accor Group Hotelever, I had 3 of them and it was absolutely the same, the floors are dark and look dirty so the carpet in the room, the pool is good only for the children, adults hardly get into in, no swimimg possibility, the elevators are dark and old. WiFi was OK so the efforts of reception staff to help

AccorHotels certified review
Mark C. Families - 26/05/2017
« Met expectations of a Novotel hotel »

Room and service met expectations. The online check in service is good but would have been better with more lead time. Internet access may not always be available e.g. in the desert

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