Hotel - Novotel Marrakech Hivernage
Novotel Hotel Novotel Hotel

Novotel Marrakech Hivernage Hotel

3.5/5 1,519 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 981.00 MAD Non member rate
From 931.95 MAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • CASABLANCA (Paying)
    • MARRAKECH MENARA (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Outdoor tennis court
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Horse riding

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.8/5 AccorHotels Rating 1,381 reviews

Our guest reviews for Novotel Marrakech Hivernage

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,519 reviews
Anonymous Couples - 10/10/2018 AccorHotels certified review
« Mr »

Room clean. However i believe breakfast can be better.

Choukri E. J. Business - 01/10/2018 AccorHotels certified review
« Week end à marrakech »

Excellent HOTEL, the employees are kind and professional. The room is good and very clean but there was a chicha odor.

Marcelo Couples - 30/09/2018 AccorHotels certified review
« Good accommodation, unsatisfying experience »

Overall dissatisfied for this stay. The accommodation was really good with a nice breakfast buffet. But the service at front-desk was not at the level.

Ronald S. Business - 25/09/2018 AccorHotels certified review
« Okay »

The room was okay but the air conditioning Was really not good, I have try to get assistant From the hotel but without results The service of AccorHotels is not existing!!!!! The location and hotel is really good! Only changing the AccorHotels standard!

K. K. Couples - 17/09/2018 AccorHotels certified review

Au top

Heinrich R. E. Solo - 16/09/2018 AccorHotels certified review
« Friendly staff and good location. »

The receptionists were friendly and helpful. The food in the restaurant was great. I could reach a lot of places on foot.

Esteban R. Solo - 04/09/2018 AccorHotels certified review
« satisfactory but not outstanding. »

I like location, social areas, the restaurant staff was very nice all of them, and the food is good. I don't like the room since it was deteriorated (carpets, furniture, bed sheets, etc) and the staff from reception can be more helpful.

S.k Solo - 28/08/2018 AccorHotels certified review
« Generally a pleasant stay, with good facilities although rather poor breakfast. »

The hotel was generally clean, with reception staff helpful and good working order of the air conditioner. The bathroom had some of the basic amenities missing, which i would expect a Novotel to have. The breakfast was both very limited and very cold - upon asking for additions which are standard at other Novotel and Accor group hotels were missing here. Ordering eggs (hot) as well as anything additional were at an extra cost. The cutlery was poorly cleaned and no cups available for coffees. Certainly not worth the price paid. The additional facilities (Pool, barber) were quite pleasant to look at, although i did not functionally use them. a part from the very poor breakfast experience, it was generally a pleasant stay.

Anonymous Families - 22/08/2018 AccorHotels certified review
« Convenable »

Convenable

Anonymous Families - 19/08/2018 AccorHotels certified review
« Worn out room and hotel floors »

The room as well as the hotel floors are in terrible worn out shape.

Deborah A. Friends - 14/08/2018 AccorHotels certified review
« Perfect »

It’s always a pleasure to go in there ! The staff is kind, rooms are clean, food is good , the hotel is well located

Clarabi Couples - 09/08/2018 AccorHotels certified review
« bel & bien »

good good very good

Hind T. Friends - 08/08/2018 AccorHotels certified review
« Just amazing »

Friendly staff, very professional and joyful

Kurbanali M. P. Couples - 28/07/2018 AccorHotels certified review
« It was quite a satisfactory stay> »

The staff at the reception were very friendly,and specially a young man with the name of Mehdi was very helpful for assisting us to put through a very important call to Lisbon. In order for some improvements I would suggest the regular servicing of the air conditioners and since in our room the toilet was separate from the shower, a guest would appreciate if two bars of soap are provided i.e.one for the toilet and the other for the shower.We had to move the bar of soap from one spot to the other.

N. O. Business - 26/07/2018 AccorHotels certified review
« Great as usual »

Staff is really nice and make you feel like home

Horace H. Solo - 24/07/2018 AccorHotels certified review
« Pleasant »

It was an overall pleasant experience. I hope to return.

K. O. D. Couples - 13/07/2018 AccorHotels certified review
« I was disappointed. »

As a Gold client, I was given an upgrade room. Unfortunately, the air conditioning system was not functional. Despite all my reminders, nothing has been done. In addition, I noticed that he installations are becoming out of date.

Linda T. Friends - 02/07/2018 AccorHotels certified review
« Great location and neighborhood, nice hotel, poor room service and reception »

Novotel Hivernage is strategically located in the center of Marrakesh within the safe and clean neighborhood. The hotel itself is nice and our room was spacious enough. However the Air Conditioning didn't really work, even when we turned down the temperature into 10 degree C, we can only feel the fan. We booked the room for 3 pax, 4 nights, but we only allowed to get 1 mineral water per day, 2 individually wrapped instant coffee, sugar, and paper cups for each, daily. There was 1 day when we didn't even get our mineral bottle at all. Rather than keep asking everyday to the unfriendly reception, we decided to buy our mineral water ourselves. I mean, why do we have to fight for 1 bottle of mineral water per day....? As for the bathroom floor mat,towel, shampoo and shower gel... the housekeeping kept forgetting to provide us with one of those bathroom amenities everyday. It was troublesome since no one picked up the phone when we call the housekeeping, and again we have to go down to the reception lobby to get those.... I hope that Novotel HIvernage will improve their service soon, it's such a pity a hotel with such a great location is not supported with great service.

Family - 21/06/2018 TripAdvisor review
« Just ok... »

Good hotel.. But the breakfast should include more varieties. Also why there should be a Chargeable omelette and few smaller things, when eggs are free. All other Novotel serves the same and they are non-chargeable. Service in breakfast area needs improvement. Overall , I may not repeat this hotel. Waiting lobby small and bar is inappropriately stocked.

Niki Solo - 20/06/2018 AccorHotels certified review
« Adequate hotel with indifferent staff. »

My first impression of the hotel was not great, as the person who checked me in was not at all friendly. I was also asked to pay at check in and had issues with the card I was trying to pay with, I ended up paying in cash but had to ask for an invoice as one was not provided. The room was fine and the bar staff very friendly. I would also commend the staff member who helped me when I was departing from the hotel as she was helpful, as was the porter who helped with my luggage.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 981.00 MAD Non member rate
From 931.95 MAD Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates