Hotel - Novotel Marrakech Hivernage
Novotel Hotel Novotel Hotel

Novotel Marrakech Hivernage Hotel

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3.5/5 1,425 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WiFi in your room
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • CASABLANCA (Paying)
    • MARRAKECH MENARA (Paying)
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Horse riding (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 24h/24
    • Opening hours : Week-end 24h/24

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars
3.8/5 AccorHotels Rating Based on 1,146 reviews

Our guest reviews for Novotel Marrakech Hivernage

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,425 reviews
AccorHotels certified review
Scott J. Solo - 31/01/2018
« Very poor for a Novotel »

The stay was well below what was expected for a Novotel. The breakfast was very poor, the safe malfunctioned and took 1.5 hours to open after reporting, and I had to request my room be cleaned twice after it was missed by housekeeping on Sunday and Monday.

AccorHotels certified review
Anonymous Solo - 30/01/2018
« Amazing »

Great room and location

AccorHotels certified review
Omar H. Solo - 24/01/2018
« Bautifull »

Nortel is a kind of hotel for express, sweet , convenient and modern staying.

AccorHotels certified review
Brett Couples - 16/01/2018
« Comfortable hotel that needs updating. »

Very friendly and professional staff the highlight. Large room but needs some TLC. Shabby and thread bare towels disappointing. A smoking area in entrance lobby is terrible. A separate smoking room/ area required elsewhere. Passive smoking is well documented as causing cancer!

AccorHotels certified review
Nav Families - 15/01/2018
« Amazing, thank you Novotel Marrakech Hivernage »

It was the first time that we have ever stayed at Novotel. The staff was nice & caring. We were offered a nice room with all possible facilities for a small family. We will come back again Novotel. Thanks for your hospitality.

AccorHotels certified review
Abu Families - 15/01/2018
« Terrible Rooms »

Actually, we couldn't stay at the hotel as the room standard was really bad - especially the bathroom!

AccorHotels certified review
Mohammed S. Families - 28/12/2017
« Very professional staff »

I appreciate really my stay in Novotel MARRAKECH the staff was very friendly and helpful. I felt myself at home. The rooms were clean and restaurant bazart was very nice

TripAdvisor review
Friends getaway - 23/12/2017
« Very enjoyable »

Very nice and comfy room Good price for what we get. Proper for short stays. Close to downtown and nearby lounges / bars. Professional staff and excellent service. Prices at Bazz'Art are a little too high.

AccorHotels certified review
Shad L. Business - 20/12/2017
« Good but charge extra nights stay »

Good but have a serious question about my bill. I was charged an extra night I did not stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHAD LANCASTER, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 11/12/2017
« friendly staff »

Good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL COOMBE, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
A. Solo - 02/12/2017
« Marrakech »

Hotel confortable, very good localization, nice bar, clean and good and professional staff .. nothing else to say ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear YANN AUVRAY, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Lo Couples - 24/11/2017
« Novotel Hivernage »

Super !

Our hotel has responded to the review
Our hotel has responded to the review

Dear LORELEI CLUET, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Uzma Families - 13/11/2017
« Slow response and service was lacking in some areas »

Called 4 times to report hairdryer issues, wasn't fixed till almost a day later Card stopped working on 2 occasions and receptionist continued convo will colleague and didn't acknowledge presence for a few minutes despite standing in front of her. Checkout receptionist started to pay on his mobile phone after asking for my card. No eye contact or effort to convers, overall disappointing No tourist pamphlets or info in hotel which was a first. Check-in was delightful, staff where polite and helpful including person managing luggage. Room service was delicious and excellent value for money and the server was professional and courteous

AccorHotels certified review
Ricardo Couples - 13/11/2017

not completely satisfied because there was a issue with my payment , because i did reservation online thru accor app , and payed one part with point rewards and at the end was charged for fully reservation ,this should be an automatic process , one day before had a reservation in sofitel essaouria and worked perfectly!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICARDO MIGUEL TERCITANO DE MATOS, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 09/11/2017
« A pleasant stay at Novotel Marrakech »

I'm satisfied that I chose Novotel Marrakech due to: -clean rooms -nice pool area -very good breakfast -location in a safe and quiet neighborhood

Our hotel has responded to the review
Our hotel has responded to the review

Dear EEMI LAPPALAINEN, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Muhammed A. M. Families - 07/11/2017
« Good location peaceful to stay »

Room in out is very clean. Staffs are very helpful. Room facilities are excellent. Breakfast was excellent and nice outdoor place to eat and drink. In overall it’s very nice hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MUHAMMED AYAN MIAH, We very much appreciate your comments regarding your stay at the Novotel Marrakech Hivernage (ex Novotel Suites). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Lucinda C. Friends - 06/11/2017
« Overall pretty good with A few areas for improvement »

We checked in smoothly and found a room clean and comfortable very pleased with the nespresso. However areas for improvement would be we need to request additional pillows despite having a balcony there were no chairs on it in Nespresso and water Was not automatically refreshed. Our Key kept stopping working And there were no security checks when we asked for a replacement key card. Finally food and drinks service was very slow

AccorHotels certified review
Anonymous Solo - 30/10/2017
« Nice Staff, Great Location, Dirty Rooms »

Everything was fine with check-in and check-out. The gentleman at the front desk was nice and helpful. I tried to get an ironing board sent to my room to get ready but I was told there was a ironing room on the 4th floor that I could use instead. This was a slight disappointment. The main issue was the room maintenance. The floor is the bathroom was dirty. The curtains in the room were dirty. Some of the power outlets in the room were hanging out. The beds did seem okay. Overall, I think the rooms need better maintenance.

AccorHotels certified review
Andy Couples - 18/10/2017
« Not Novotel Standard »

Public toilets not clean, no paper or towels. Indifferent service.

TripAdvisor review
Couples - 13/10/2017
« Not Novotel Standard »

Brusque desk staff, no flexibility whatsoever on holding to the 2 pm check-in time, unclean public washrooms with no tissue or towels, sign on entrance to carpark said "service entrance only" leading to confusion, etc. It was an OK hotel, but not up to the high Novotel standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr ANTHONY, Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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