Sofitel London Heathrow Hotel 5 stars

TripAdvisor rating 4.5/5 14,355 reviews
Sofitel London Heathrow
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Hotel extras

  • On-site leisure facilities, including a gym and spa

  • Two restaurants, with a range of International dishes

  • Terminal 5 Rail Station is just a 5-minute walk away

  • Located next to London Heathrow Airport

  • 45 meeting rooms on-site, ideal for business guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Contact email

Check-in from 14h00

Check out up to 12h00

  • National Express :   Heathrow T 5

  • Piccadilly Line :   Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodations

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Classic Room, Queen size Bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Mini Bar

Classic Room, Twin Beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Mini Bar

Superior room, king size bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Mini Bar

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32

LUXURY TWIN ROOM, 2 single beds

  • Max. number of persons: 2
  • Area: From 32

LUXURY CLUB ROOM, Club Millesime Access, 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

Junior Suite - large room with king-size bed plus sofa bed, Club Millesime Lounge access.

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room
  • Mini Bar

Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access.

  • Max. number of persons: 4
  • Area: From 54
  • Wireless internet in your room
  • Mini Bar

Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access.

  • Max. number of persons: 6
  • Area: From 95
  • Wireless internet in your room
  • Mini Bar

Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access.

  • Max. number of persons: 6
  • Area: From 165
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEA 5

Type of cuisine: Cafe

Settle into a sofa at this Heathrow tea salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break at Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.

Lunch

07:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

07:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BAR PARISIEN

Photo non contractuelle / Strictly non binding

Le Bar Parisien invite you to experience the Parisian opulence, the glamour and the pleasure. Creating a chic bar experience offering some classics and trendy cocktails, Large selection of Gin and a unique fine wine and Champagne selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE

Photo non contractuelle / Strictly non binding

Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served during televised sport games.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

38,326 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

14,355 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mistake

TripAdvisor rating 4.5/5

Eur097 Friends getaway - 22/08/2019 TripAdvisor review

We made a reservation on-line for the Sofitel for what I thought was the day we returned from our cruise 8/17/19. When I viewed the confirmation email I noticed I had selected a one night stay on 8/18 rather than 8/17. Human error (their calendar starts on a Monday rather than a Sunday). I contacted the hotel and they said that l needed to cancel the 1st reservation and make another. The reservation was non refundable. And Inhave been charged for both. To date (8/22/19), the hotel has done nothing to rectify the issue.

Dear Eur097, Thank you for sharing your feedback with the Trip Advisor community. Naturally, I am disappointed and concerned to read your feedback and would like to extend my personal apologies for the shortcomings you were faced with during the reservation process for your recent stay with us. My team has sent an e-mail following another review you submitted and naturally we would like to resolve your reservation issue. Unfortunately it has been unsuccessful and therefore I would request you to be so kind to contact me direct at ryan.nicholls@sofitel.com at your earliest convenience. I would then hope we can get this resolved in the correct manner for you. We would like to apologise for the inconvenience this has caused so far and I look forward to hearing from you soon. Yours sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow

Not disappointed! Excellent

TripAdvisor rating 4.5/5

lavonna a Friends getaway - 20/08/2019 TripAdvisor review

Some airport hotels do disappoint, as they have a captive customer who wants and needs to stay near the airport . Also, most times it is only for one night, so there is not a lot of incentive to go beyond the basics. However, this Sofitel does go beyond the basics with an exceptional staff, impressive lobby, fast check in and out, clean modern rooms, and two restaurants .

Dear lavonna a, First and foremost, we very much appreciate and thank you for your lovely comment regarding your stay at the Sofitel London Heathrow. Knowing that you feel genuinely welcomed and appreciated is a pleasure and quite frankly the least we can do for your admiration of our hotel. I will make sure that I share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously to provide our guests with a magnifique experience. Thank you once again for your feedback, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Ryan Nicholls – Hotel Manager Sofitel London Heathrow
Customer review rating 4.5/5

Anonymous Business - 19/08/2019 AccorHotels review

Pricey for the value. I was expecting a higher and better experience and reason I booked at your hotel while i could have had the same experience at the Renaissance or any other airport hotels. Rooms are ok but nothing special.

Dear Ms B., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel London Heathrow, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siobhan Mullan Guest Relations Exectuive

Excellent and well located

Customer review rating 4.5/5

Anonymous Families - 19/08/2019 AccorHotels review

Very good thank you

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

Miss

Customer review rating 4.5/5

Anonymous Families - 19/08/2019 AccorHotels review

We had a very pleasant and happy experience.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

Great location

Customer review rating 4.5/5

C. S. Families - 19/08/2019 AccorHotels review

Enjoyable experience. Stayed one night for transfer. Great travelling with young kids as kids stayed free. We booked a classic twin room for 2 adults and 1 child and an extra bed was made available in the room when we checked in.

Dear Ms C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am delighted to read you had an overall great stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations Executive

Enjoyed

Customer review rating 4.5/5

Anonymous Solo - 19/08/2019 AccorHotels review

Early flight made much easier

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

Stayover

Customer review rating 4.5/5

Dan A. Couples - 19/08/2019 AccorHotels review

We used the Heathrow Sofitel as we had an early morning flight to Reykjavik. Staff were extremely helpful, even offering us a packed breakfast as we would be leaving prior to breakfast opening hours. Thoroughly recommend the French restaurant where we dined on the evening of arrival.

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. It is great to read you found our ambassadors to be attentive and helpful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations Executive

Convenient hotel, polite staff

Customer review rating 4.5/5

Sir D. T. Solo - 19/08/2019 AccorHotels review

Good room - main negatives were - long queue to check in and unable to get a table for dinner in the evening without a long wait.

Dear Mr. t., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel London Heathrow, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will discuss your feedback internally with our Front of House and our Food & Beverage Management Teams and address the problem in order to take action and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sara Crasto - Guest Relations

Delivered as I would expect. Always the best LHR option

Customer review rating 4.5/5

Anonymous Couples - 19/08/2019 AccorHotels review

Delivered as I would expect. Always the best LHR option

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

quick reservation to avoid industrial action at Heathrow

Customer review rating 4.5/5

Kevin H. Families - 19/08/2019 AccorHotels review

have room options that do not include the use of the lounge when it is not open when you arrive.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I do regret to learn that our Club Millesime timings did not meet your expectations; please accept my sincere apologies for any inconvenience this may have caused you. For any guests booking one of our luxury rooms and above with lounge access, our reception team will hand over an information letter with the timings and offerings of the lounge. The lounge remains open until 10 PM however we have set timings for our food and drink selections which are detailed on the letter. Our evening canapes and alcoholic beverages are served from 5.30 to 7:30 PM, the lounge remains open for soft drinks and hot drinks until 10 PM. I am sorry if you felt this was not worthwhile and we will certainly look into how we can make these details clearer during the booking process. For your future stays, please kindly contact me directly at h6…, as I would like to ensure that your stay from start to finish will be enjoyable and comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lavinia Pincu Assistant Guest Relations Manager

Great hotel

Customer review rating 4.5/5

Keith F. Couples - 19/08/2019 AccorHotels review

Had a wonderful stay, I am a platinum member and we received a lovely room upgrade and access to the lounge. Food and drinks were very nice with a good selection. We only had one night but it was so good and will stay again. So easy to get the train in to London too...

Dear Mr. F., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service and our facilities. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

Mr

Customer review rating 4.5/5

Lawrence H. Families - 19/08/2019 AccorHotels review

It was good. Thank you

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations Executive

Sofitel London Heathrow

Customer review rating 4.5/5

Colette Couples - 19/08/2019 AccorHotels review

Stayed the night before our flight. Check in was quick and easy and we were able to park the hire car for free (30 mins) to put the baggage in the room before returning it to Hertz. We ate before checking in so didn't use the hotel restaurant. Nor did we have breakfast the following morning. Hardly heard any plane noise, the insulation was much better than expected. Would definitely stay again.

Dear Ms. B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto - Guest Relations

Excellent Facilities and Service

TripAdvisor rating 4.5/5

Munroski Couples - 19/08/2019 TripAdvisor review

Our stay was as expected from previous experiences at the hotel. Greta service from the time we entered the hotel including the bar, restaurant and the room was maintained immaculately. All staff were great with presentation, assistance and overall attitude.,

Dear Munroski, Thank you very much for your kind feedback following your recent stay at Sofitel London Heathrow. It is a real pleasure to note that you are a returning guest with us and you always enjoyed our facilities and attentive service. We very much hope to be able to welcome you back and are already looking forward to your next visit. Kind Regards, Ryan Nicholls - General Manager Sofitel London Heathrow

Perfect

Customer review rating 4.5/5

Vb Families - 18/08/2019 AccorHotels review

Comfy bed lovely room and bathroom

Dear Ms B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations Executive

Pre departure

Customer review rating 4.5/5

David S. Families - 18/08/2019 AccorHotels review

Absolutely wonderful! Couldn't say enough about the kind courteous and helpful staff at this property! From The hostess to the assistance and all the way down to the cleaning maids and other services and vendors, super super nice!!

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am delighted to read you found our ambassadors to be kind and helpful throughout your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations Executive

Excellent, as usual

Customer review rating 4.5/5

Jj Solo - 18/08/2019 AccorHotels review

Fast check in and swift luggage delivery.

Dear Ms J., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations Executive

Did the job

Customer review rating 4.5/5

Bt Couples - 18/08/2019 AccorHotels review

Very convenient for Heathrow Terminal 5. Disappointed that BA no longer have a check-in/bag drop facility in the hotel. Room fine, biscuit to go with the tea/coffee would be nice. Quiet, clean, comfortable room. Good restaurant food. Cocktail bar drinks pricey.

Dear Ms. T., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am glad to read about your room, which you found quiet, clean and comfortable and the quality of the food in our Restaurant. At Sofitel London Heathrow, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us in order to improve the quality of the services we offer to our valued Guests. We appreciate your sharing your comments, and it is our hope to welcome you back soon. Sincerely, Sara Crasto - Guest Relations

Very convenient overnight hotel

Customer review rating 4.5/5

Steve P. Couples - 18/08/2019 AccorHotels review

The hotel is very convenient for LHR T5 as it is directly connected to the terminal, and despite its location is very quiet , perfect for stopover when using lhr

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. It is great to read you were able to benefit from our convenient location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations Executive
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