Sofitel London Heathrow Hotel 5 stars

TripAdvisor rating 4.5/5 13,854 reviews
Sofitel London Heathrow
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Hotel extras

  • Walkways to the world

  • Haute couture meetings and events

  • Revive and rejuvenate in luxury

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Heathrow

Terminal 5
London Heathrow Airport
TW6 2GD
london
united kingdom

Tel: +442087577777

Fax: (+44)20/87577701

Contact email

Check-in from 14h00

Check out up to 12h00

  • National Express :   Heathrow T 5

  • Piccadilly Line :   Heathrow T 5

  • By plane

    LONDON GATWICK At 38km / 23.61 miles

  • By plane

    LONDON HEATHROW At 0km / 0 miles

  • By plane

    LONDON STANSTEAD At 48.28km / 30 miles

  • By train

    HEATHROW EXPRESS T5 At 0.16km / 0.1 miles

  • By train

    HEATHROW TERMINAL 5 At 0km / 0 miles

  • By train

    LONDON PADDINGTON At 25.26km / 15.7 miles

  • By train

    LONDON ST PANCRAS At 18.4km / 11.43 miles

  • By train

    LONDON WATERLOO At 29.93km / 18.6 miles

GPS :51.4735, -0.4915

Our accommodations

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

Classic Room, Queen size Bed

  • Max. number of persons: x3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Classic Room, Twin Beds

  • Max. number of persons: x3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Superior room, king size bed

  • Max. number of persons: x3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: x2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

LuxuryRoom, king-size bed, Club Millesime Lounge access.

  • Max. number of persons: x3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Luxury Room, 2 single beds, Club Millesime Lounge access

  • Max. number of persons: x2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Junior Suite - large room with king-size bed plus sofa bed, Club Millesime Lounge access.

  • Max. number of persons: x4
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Prestige Suite - 1 bedroom, 1 living room, Club Millesime Lounge access.

  • Max. number of persons: x4
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Opera Suite - 2 bedrooms, 1 living room, Club Millesime Lounge access.

  • Max. number of persons: x6
  • Area: From 95
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Imperial Suite - 2 bedrooms, living room, dining room, Club Millesime Lounge access.

  • Max. number of persons: x6
  • Area: From 165
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

LA BELLE EPOQUE

Type of cuisine: French

Experience Gourmet French cuisine with an Asian twist at the 3 AA Rosette awarded fine-dining restaurant. Express lunches, private dining and a Chef's Table are available.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VIVRE - L'EXPERIENCE DES SAVEURS

Type of cuisine: Thematic cuisine

This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and dessert stations. Dine al fresco on seasonal meat, fish and vegetarian dishes, with a glass of beer or fine wine.

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEA 5

Type of cuisine: Cafe

Settle into a sofa at this Heathrow tea salon and select from 31 teas from around the world. Ideal for an informal meeting or quiet break at Heathrow, the tea salon is open all day, every day for coffees, cold drinks, light meals and homemade pastries.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BAR PARISIEN

Photo non contractuelle / Strictly non binding

Le Bar Parisien invite you to experience the Parisian opulence, the glamour and the pleasure. Creating a chic bar experience offering some classics and trendy cocktails, Large selection of Gin and a unique fine wine and Champagne selection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPHERE BAR & LOUNGE

Photo non contractuelle / Strictly non binding

Striking Icelandic décor and a fireplace enhance the vibrant mood of this popular bar and lounge in London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served during televised sport games.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 55

  • Maximum size: 1,309 m²

  • Maximum capacity: 1,300 people

  • Maximum banquet capacity: 1,000 people

Find out more
Sofitel London Heathrow Meeting Room

Our guest reviews for
Sofitel London Heathrow

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

35,223 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

13,854 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Heathrow Stop-Over

TripAdvisor rating 4.5/5

John L Couples - 21/04/2019 TripAdvisor review

Stayed at Sofitel LHR 3 nights on the way to Eastern Europe as a base for visiting the Cotswolds. Stayed another night layover on way back to the U.S. Sofitel LHR Terminal 5 connection is ultra-convenient, easy access, with excellent rooms, staff, and dinning options. Best airport hotel we have ever experienced. Try it...you'll like it.

Dear John L, We are so thankful for you taking the time to provide your valuable feedback. Our aim is to ensure that every one of our guests experiences the most enjoyable time here so I am delighted that your stay was simply Magnifique from start to finish. Thank you again and we cannot wait to welcome you back on your next trip. Kind Regards, Ryan Nicholls - General Manager Sofitel London Heathrow
Customer review rating 4.5/5

Adel -. Q. Business - 17/04/2019 AccorHotels certified review

Very comfortable and easy access to terminal 5

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

Great stay so convenient for terminal five

Customer review rating 4.5/5

Colin A. J. Couples - 16/04/2019 AccorHotels certified review

Great food in restaurant friendly staff Vlad our waiter was superb and looked after us so well. He is a credit to your hotel

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am delighted to read you were able to benefit from our convenient location and that you found Vlad to be friendly and helpful. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

Quick check in and room upgrade.

Customer review rating 4.5/5

Anonymous Couples - 16/04/2019 AccorHotels certified review

Very short visit due to late flight into Heathrow and early flight out. Lovely comfortable bed felt refreshed after a good nights rest.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our hotel and our facilities. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations

Double charged for gift and still lacking a response

Customer review rating 4.5/5

Anonymous Couples - 16/04/2019 AccorHotels certified review

I stayed at the hotel for an event, where my parents paid for a bottle of champagne to be sent to my room on arrival. This was paid by them in advance. On check out the bottle was also charged to my room, which was queried was dismissed. Still in the process of chasing up the £72 I am owed!

Dear Mr. S., First and foremost please accept my sincere apologies for the shortcomings you experienced during your recent stay and I do recognize that this has impacted your overall satisfaction. Please rest assured that we take your comments very seriously and after an accurate investigation, along with my colleague Lavinia Pincu we refunded the amount that was incorrectly charged into your card. Please, feel free to contact us directly at H6… or Lavinia at H6… in case you require more assistance with your refund process. Once again Mr. S., please accept my sincere apologies for the inconvenience you encountered I hope we will have the opportunity to welcome you back to the Sofitel London Heathrow in the near future. Sincerely, Sara Crasto Guest Relations

Doru & E.

Customer review rating 4.5/5

Doru &. E. Couples - 16/04/2019 AccorHotels certified review

It was a nice and pleasant place. High standards of living and customer service.

Dear Ms Radomska, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

Good

Customer review rating 4.5/5

Michael U. Couples - 16/04/2019 AccorHotels certified review

As usual at this hotel - all went smoothly. In the past, once I had a poor experience but this time all was well.

Dear Mr U., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

Great Hotel for Comfort and Convenience in and around Heathrow Airport

Customer review rating 4.5/5

Anonymous Business - 16/04/2019 AccorHotels certified review

Stayed at the hotel to attend a conference which was hosted at the Hotel. Although isolated from everything else the hotel had the facilities necessary to support this event.

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our facilities and our service. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations

Perfect

Customer review rating 4.5/5

Selina S. Solo - 16/04/2019 AccorHotels certified review

Everything perfect

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am delighted to read you had an overall great stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

pre ,holiday start

Customer review rating 4.5/5

Mrs J. R. Couples - 15/04/2019 AccorHotels certified review

Always very friendly , helpful staff . rooms always clean , and stylish .

Dear Mrs R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to R. that you had a great stay in our hotel. It is always encouraging to learn that guests are satisfied with our services and our facilities. Thank you for your kind feedback, and we look forward to welcome you back at Sofitel London Heathrow. Sincerely, Sara Crasto Guest Relations

Great hotel and service

Customer review rating 4.5/5

Simon Business - 15/04/2019 AccorHotels certified review

A competent display of customer service from check in until check out.

Dear Mr W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am delighted to read from check in to check out you had an overall great stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

Very comfortable and convenient stay at Heathrow

Customer review rating 4.5/5

Sandra G. Friends - 15/04/2019 AccorHotels certified review

We had a very enjoyable overnight stay on our way back to Canada. We decided to dine in the hotel rather than take the Heathrow express downtown and had a very lovely and relaxing dinner. Our room and bed were very comfortable. The breakfast buffet was also wonderful.

Dear Ms G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am delighted to read you had an overall great stay with us and that you enjoyed your dinner in our Vivre restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

Wonderfully relaxing, convenient and efficient

Customer review rating 4.5/5

Andrea A. Friends - 15/04/2019 AccorHotels certified review

Everything required was provided, great service and extremely convenient.

Dear Ms A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

Fantastic hotel

Customer review rating 4.5/5

Dad T. Couples - 15/04/2019 AccorHotels certified review

Excellent

Dear Mr T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Prisha Guest Relations

As always, clean, friendly and hospitable.

Customer review rating 4.5/5

Jacqueline W. Solo - 15/04/2019 AccorHotels certified review

Frequent stayer. As always, so far (10 years), great hotel.

Dear Mr W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I am delighted to read you are a returning guest and that we continue to exceed your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siobhan Mullan Guest Relations

Good bar issue below and staff always helpful

Customer review rating 4.5/5

Ian C. Families - 15/04/2019 AccorHotels certified review

The one issue i have is the regular problem of printing out boarding cards and needing help. This time the printers not working so a staff member had to email our cards to herself to print. i suggest someone try to print something out every morning. If a computer or printer is not working put a notice up to say so

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to note that you had an overall good stay and enjoyed your visit at our hotel. We are sorry, though, to notice that you reported to have the same problem on different stays. Please be assured that we are investigating in order to solve the problem. Thank you again for taking the time to give us your feedback, and we hope to see you again for another stay with us. Sincerely, Sara Crasto Guest Relations

Great overall service from all departments

Customer review rating 4.5/5

Cas Business - 15/04/2019 AccorHotels certified review

Restaurant food was of a high standard Room and bedding was great Even had a toothbrush and toothpaste - I was extremely surprised

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to note that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our services and our facilities. Thank you again for taking the time to give us your feedback, and we hope to see you again for another magnifique stay with us. Sincerely, Sara Crasto Guest Relations

Good not great

Customer review rating 4.5/5

Elliot Families - 14/04/2019 AccorHotels certified review

Good - rooms clean and quiet. Comfortable bed. Bad - check-in line - unacceptable to wait 15 minutes Bad - bar took 20 mins to get a drink even though very few people in the bar. Tool same period to get the bill

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to note that you had an overall good stay and enjoyed your visit at our hotel. We are sorry, though, to notice that your check-in and bar experiences did not meet your expectations. Thank you again for taking the time to give us your feedback, and we hope to see you again for a better stay with us. Sincerely, Sara Crasto Guest Relations

Pretty Good

Customer review rating 4.5/5

Keith C. Business - 14/04/2019 AccorHotels certified review

No real issues, although my Prestige Suite room was a little claustrophobic and had no real view.

Dear Mr C., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are have made a special note on your profile and will take the appropriate measures on your every stay with us to address your concern and prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Prisha Guest Relations

Excellent hotel. Used online checkin with no problems.

Customer review rating 4.5/5

Keith H. Couples - 14/04/2019 AccorHotels certified review

First class. Easy checkin and checkout.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Thank you again for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Sara Crasto Guest Relations
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