Hotel - Sofitel London Heathrow
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Sofitel Hotel

Sofitel London Heathrow Hotel

Terminal 5  London Heathrow Airport 
TW6 2GD  LONDON
UNITED KINGDOM

10,848 reviews
TripAdvisor Rating Based on 10,848 reviews
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From 152.10 GBP Non member rate
From 144.50 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

  • 605 rooms
  • 605 non-smoking rooms
  • 10 rooms for people with reduced mobility
  • 25 family rooms
  • 63 connecting rooms
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 21,328 reviews

Our guest reviews for Sofitel London Heathrow

100% certified reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 10,848 reviews
Certificate of excellence 2016
AccorHotels certified review
Anonymous Couples - 15/07/2017
« Mrs »

Everything was as expected , room Nice & clean, staff friendly .😀

AccorHotels certified review
John Families - 15/07/2017
« No issues  »

High quality no matter isdues

AccorHotels certified review
Anonymous Families - 15/07/2017

I order a a van to pick us up at 6pm. The phone rang in our room and woke us all up at 5:45m to tell us our van was waiting. The man apologized, but we had a long international flight (London-Bangkok), and did not get enough sleep.

AccorHotels certified review
Kathleen H. Families - 15/07/2017

We landed at 6am and had specifally requested an early check in, that was done thru my husbands Black centrurion Amex card months before we arrived and it wasn't till mid afternoon almost 2pm that our room was made available and only accidentally becasue we inquired with a "employee in training" and she casually mentioned 20 rooms were available since about 9am.

AccorHotels certified review
Kate M. Couples - 14/07/2017
« Excellent. Room for improvement by servers in bar.  »

Happy repeat customers. Outstanding food and service in main restaurant. Rooms very clean. Professional front office staff and very helpful.

AccorHotels certified review
Bernadette R. Couples - 14/07/2017
« Excellent hotel »

As always, the Sofitel was superb. An airport hotel but they give an experience of a 5 star hotel that could be anywhere. Clean, comfortable room, excellent service from polite, welcoming staff, a wonderful buffet breakfast too.

AccorHotels certified review
Fahad Families - 14/07/2017
« good »

it was good but compare to what i paid the room was small

AccorHotels certified review
Anonymous Couples - 14/07/2017
« Calm, comforting smart hotel. »

Hotel was as ever a great experience. I was actually visiting South West London (Wimbledon) and still decided to stay at the Sofitel and use the tube in to SW19 as the hotel was worth the travel. I tend to use it when flying from LHR but I will use it for any stay in London now.

AccorHotels certified review
Michael O. Families - 14/07/2017
« Outstanding experience »

Everything was outstanding. The room was perfect for myself, my wife and my son. The staff was very helpful and courteous. The best part was the convenience of being already at the airport for our early morning flight home.

AccorHotels certified review
Jimbo Couples - 14/07/2017
« This hotel is very good and so convenient for T5, if a little pricey from time to time. »

Excellent stay and slept well, which is a real advantage when a long day's travelling is in prospect. Only one small annoyance - we were allocated a room which had not been vacated by the previous occupant! The guest was still in the room when we opened the door and appeared to be still in bed asleep - we didn't hang about to find out! We then had to trundle back to Reception with our luggage to be allocated another room.

AccorHotels certified review
Anonymous Couples - 14/07/2017
« 1 night stay before long flight.  »

We had paid for an upgrade to a Club room. The room it's self was good but the Club Lounge was a bit to be desired.

AccorHotels certified review
Anni B. Families - 14/07/2017
« Anni Black »

It's was a great stay. Minor issue, really hurried out of the lounge on the dot of 10pm.

AccorHotels certified review
Megsy Friends - 14/07/2017
« Fabulous hotel.Exceeded expectations. »

Speedy check-in and great concierge service. Rooms tastefully decorated, quiet, clean, comfortable and well appointed. Vivre restaurant was marvellous.Friendly quick service.Delicious food and varied menu to choose from. Perfect location for T5 and other Heathrow terminals.

AccorHotels certified review
Chris A. M. V. Friends - 13/07/2017
« One of the most frustrating hotel experiences we've ever had. »

From the day we made our reservation o March 9, 2017, until we checked out of the hotel on July 10, 2017, we had a continuous series of frustrations. -- Your hotel admitted to making an error with our reservation, but refused to honor the price confirmed to us by your reservation agent. We wrote to you, Mr. Berri, to your location in France, and to several reservation agents, with no resolution. I would be happy to provide you with all of the emails and dates of phone calls regarding this reservation. --We were advised it would be easy to get from Terminal 5 to Terminal 2--not true, as it was a $35 car fare. --Our Car was requested for 4:00 a.m., but when we came to the lobby at 3:50, we were told they made the reservation for 8:00 a.m. Another delay. --We arrived at 11:00 a.m. on the 10th and our room was not ready. Totally understandable. We provided our passport, address and other information and were told our luggage would be placed in our room while we toured the city. We returned at 5:00 p.m., had to check in with all of our information AGAIN, and our luggage still had not been delivered. --We were travelling on a ship for the month prior to our stay at Sofitel. Two days before our arrival, we received two email messages from Sofitel saying your computer system had removed our credit card information and you needed it again to confirm our reservation. Our credit card had already been charged for both rooms the month before we left our home. --Your hotel is lovely and the room upgrade was very nice. However, you may be interested in these observations: --In the lobby of the hotel, there is no indication of the name Sofitel anywhere, except for a very small sign on a side wall , acknowledging Aurora. --Every flower arrangement in the lobby--really, every one--was completely dead --Two of the upholstered chairs in the lobby were dirty enough that people did not sit on them. --The lady assisting us at 5:00 p.m., when we had to check in for the second time, was very rude. We were polite when explaining we had already registered. Her response was, "Now this is not the end of the world." Honestly, we knew that, but it was not a professional response. --The gentleman at the Customer Relations desk in the morning was very rude. However, in the afternoon there was a delightful young woman at the desk and she was most helpful. She was the solitary light of our experience. Please understand, we always respond to questionnaires regarding our hotel experiences and usually have many positive responses, but this has been a difficult experience and we simply are hoping you will take note so that others will not have the same responses. Thank you for your interest.

AccorHotels certified review
Anonymous Business - 13/07/2017
« Excellent as always. Best hotel at Heathrow. »

Excellent

AccorHotels certified review
Terry R. Couples - 13/07/2017
« Excellent rooms and service »

As soon as we arrived by car valet parking took our car and we walked straight into check in.Tge room and service was excellent along with the restaurant

AccorHotels certified review
Taylor Couples - 13/07/2017
« Perfect location »

Great stay, would certainly return and recommend. Only slight niggle is I did not get my members discount or members points. When I emailed to query this the response was fairly quick and polite however I wasn't really helped. I kept the booking anyway as had a flight booked. Hotel perfect location for our flight and staff friendly.

AccorHotels certified review
Anonymous Families - 13/07/2017
« Very enjoyable stay »

Very professional and efficient staff, high quality sleep and great, quick breakfast.

AccorHotels certified review
Steve Couples - 13/07/2017
« Steve »

Excellent, as always.

AccorHotels certified review
Jeff Business - 13/07/2017
« Convenient but a bit disappointing »

I booked the hotel solely for the convenience of being in Terminal 5. I expected my jr suite to be a bit better appointed; was pretty basic. If I compare with a room at say JW Marriott the difference is stark with the Sofitel lagging in quality, size (of room) and how its appointed. The stand up shower door opened out but was flush with the floor so the towel that normally would step out on was in the way and if laid out before the shower was drug halfway across the room when you opened the door to step out - thereby defeating the purpose. Also there was no hook to hang your towel nearby the shower. The amenities were only OK for a 5-start hotel. As a Gold member I expected my upgrade to be approved, but it was not; I was told the hotel was completely booked- really? Lounge eats were ok.

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