Hotel - Sofitel London Heathrow
Sofitel Hotel Sofitel Hotel

Sofitel London Heathrow Hotel

4.5/5 13,654 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

  • 605 rooms
  • 605 non-smoking rooms
  • 10 rooms for people with reduced mobility
  • 25 family rooms
  • 63 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.5/5 AccorHotels Rating 34,720 reviews

Our guest reviews for Sofitel London Heathrow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 13,654 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Professor A. B. Couples - 21/03/2019 AccorHotels certified review
« A very comfortable overnight stay in a first class hotel so close to LHR Terminal 5. »

Excellent overall service and comfort at this Sofitel, so conveniently placed for LHR T5. Checking in was a dream, as was express check-out. The (upgraded) room was exceptionally well-appointed and the king-size bed just so comfortable and welcome after a long day's travel. The internet connection was super-fast and very easy to log onto. Overall, an excellent end to a holiday week. I would surely use this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Professor B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Sharon Couples - 21/03/2019 AccorHotels certified review
« Great second stay at Sofitel Heathrow »

Second stay at this hotel , previously stopped in a prestige suite., this time stopping in a classic queen room which was equally good. Check in was quick and friendly and room allocated was as requested, high floor and quiet. Great room and with good attention to detail. Room service was excellent and super quick. Comfy beds..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Derek L. Couples - 21/03/2019 AccorHotels certified review
« A good time - ideal. »

Location is so so convenient and worth every penny. Staff were friendly and very helpful. Room was so very quiet with very comfortable bed. Breakfast was excellent setting us up for the day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr l., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Mark Business - 20/03/2019 AccorHotels certified review
« Super convenient and top quality »

Located perfectly for T5 departures, the guest facilities and staff friendliness makes this one of my favourite places to stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

David C. Couples - 20/03/2019 AccorHotels certified review
« Excellent service »

I’ve stayed with Sofitel before both at Heathrow and Gatwick. The service is always excellent. The staff are very efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Barrie G. Solo - 20/03/2019 AccorHotels certified review
« Overnight stop, very comfortable »

Perfect relaxing convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Jane Friends - 20/03/2019 AccorHotels certified review
« Very welcoming visit »

Marion was the staff member at check in. Extremely thorough in allocating room and advising regarding lounge facilities. She followed this up with a phone call shortly after arrival to ensure my satisfaction. Excellent lounge facility , room very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Marion who will be delighted! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Anonymous Solo - 20/03/2019 AccorHotels certified review
« Well organised and disciplined team catering for busy demanding travellers in style »

Easy online check in. Quick key release and very high quality dinner. Rib eye steak was truly perfect and service spot on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

David Families - 20/03/2019 AccorHotels certified review
« Great service and amenities... »

The breakfast is fantastic and the BA bag drop and check in is wonderful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Richard S. Business - 20/03/2019 AccorHotels certified review
« Feeling cheated »

The hotel as always was very comfortable and if high quality. However, on this stay I was very disappointed indeed with my check-in experience. My flight was cancelled and I was rebooked onto a flight early the next morning. I walked over to the Sofitel and asked if you had a room for the night. I was told that you only had Luxury rooms available at £248. So I had to accept this. A colleague of mine who I was traveling with asked the same question to a different person on reception a few minutes after me and he was given the choice of a standard room for £168 or a Luxury room for £248. Clearly he requested the standard room. I feel badly let down and cheated into a very expensive room which for the few hours I was in it was definitely not required. I felt that you exploited my unfortunate situation. What I would like is at least this difference compensated back to me please.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am disappointed to read about your arrival experience and how it left you feeling and regret that we were not informed at the time so this matter could be addressed. Kindly advise the name of your colleague so that we may be able to verify the different rates paid and also speak with the individuals with whom you both checked in. It was not our intention to cause any negative feelings and I apologise for this mistake. Once I have the relevant information we will be happy to proceed with a refund of the difference. You may contact me directly on my email which can be found in the signature below. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jane Perie Quality & Brand Manager H6…

Mp Solo - 20/03/2019 AccorHotels certified review
« Convenient »

It was a convenient stop before my flight. Everything was wonderful, except for not having a plug by the bedside table to charge my phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Martin H. F. Families - 20/03/2019 AccorHotels certified review
« Overall very good »

no

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Harvey F., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Mrs M. H. Friends - 20/03/2019 AccorHotels certified review
« cofortable »

The lady who booked me in was excellent particularly as I was in a lot of pain at the time and needed a little help. The room was just as I had hoped, comfortable and not far from lifts. The staff in the restaurant at bother dinner and breakfast were efficient and polite. The food I had was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

John S. Business - 20/03/2019 AccorHotels certified review
« Underwhelming, confusing, and singularly unimpressed »

As soon as we checked in we were aggressively sales pitched an upgrade to a better room and then informed of extra charges ie; £18 to park and £25 for use of the Spa pool which was irritating to say the least. If you were more honest about your pricing instead of trying to up sell us whilst adding on extra charges that were not featured on line. I would have been okay. No porters to direct us to our room, were told "turn left and take the lifts on the right. No directions to the Spa - we were left to try and find our room on our own. In the end one of your restaurant porters assisted while he was on another task. I will not be recommending or using Sofitel Heathrow again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry to learn that there were aspects of your stay which detracted from your overall experience and feel disappointed that this was the case. We do state on our websites and booking platforms that parking is available at a fee and this is discounted for our hotel guests, it is also mentioned that the spa access incurs a charge. I am sorry that this information was not clear and thank you for bringing it to our attention. We are grateful for your observations and feedback regarding your arrival experience as it allows us to better improve our service offerings. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jane Perie Quality & Brand Manager H6…

Kamlesh Couples - 20/03/2019 AccorHotels certified review
« Luxurious 5 Star Heathrow Hotel »

Everything was so perfect from an express check-in, very comfortable room, great restaurants and very friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Hannah Couples - 20/03/2019 AccorHotels certified review
« Our stay exceeded expectations »

We had a wonderful stay. The staff was kind and courteous, the room was clean and comfortable, and we had a great evening at the bar. Loved that we could drop our bags at the BA office on-site. We hope to come again! Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Couples - 20/03/2019 TripAdvisor review
« Beautiful Clean and Modern »

What a great place to stay if you have an early departure from Heathrow. Clean, modern and efficient - not to mention convenient. Rooms were spacious and well-equipped. The restaurant meals we had were deliciious and the service excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveler02056210886, Thank you for sharing your experience of your recent stay with the Trip Advisor community. We are delighted to read that we met your expectations and you had a great stay with us and will share your kind words with our restaurant team! Our location is indeed very convenient being directly linked to Heathrow Terminal 5 making it easy for early flight departures. Once again thank you for your kind review and we hope to welcome you back to Sofitel London Heathrow in the future. Kind regards, Ryan Nicholls – General Manager Sofitel London Heathrow

Amanda C. Couples - 19/03/2019 AccorHotels certified review
« Extremely happy »

It was a stop over and loved my room and food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Anonymous Business - 19/03/2019 AccorHotels certified review
« Room was comfortable and check in and out was very efficient. »

I always enjoy staying there - the rooms are comfortable and the environment is very calming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Alex Couples - 19/03/2019 AccorHotels certified review
« Consistently good experience for airport hotel »

Always stay at Sofitel. Pleasant staff, especially in Milliseme Lounge. Good facilities although rooms are really starting to need an update (esp closet doors!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you so much for taking the time to complete our hotel survey and for being a loyal guest of Sofitel London Heathrow. I will certainly share your kind comments with our team in the club lounge as I know they will be very happy to hear this. Thank you again and we hope to welcome you back soon. Sincerely, Jane Perie Quality & Brand Manager H6…

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