Hotel - Sofitel London Heathrow
Sofitel Hotel Sofitel Hotel

Sofitel London Heathrow Hotel

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4.5/5 12,168 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

  • 605 rooms
  • 605 non-smoking rooms
  • 10 rooms for people with reduced mobility
  • 25 family rooms
  • 63 connecting rooms
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 26,130 reviews

Our guest reviews for Sofitel London Heathrow

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 12,168 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 16/02/2018
« Pre Iceland stopover »

Whenever we fly from Heathrow we use the Sofitel the night before our flight. Usually use it in conjunction with the parking concession but on this occasion T5 was offering a deal for the short stay car park which worked out the same as the cost for Sofitel and gave us a quicker exit option on return without having to go back to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear powell54 Thank you for your kind review regarding your most recent stay. From our convenient location to our welcoming Ambassadors and comfortable bedrooms, we are delighted to read about your relaxing stay with us. We look forward to welcoming you back with our undivided attention. Kind Regards, James Berry- General Manager Sofitel London Heathrow

AccorHotels certified review
C. C. T. O. Families - 15/02/2018
« nice & convenience »

very convenience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a pleasure to note that you had an excellent overall stay with us and our services and facilities met your expectations. We are also very grateful for your observations as it presents us the opportunity to better serve our guests in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Pincu Guest Relations Executive

AccorHotels certified review
Anonymous Business - 15/02/2018
« Good location, comfortable bed, quite room, excellent breakfast. »

The corridor from the airport to the hotel is comfortable and well-lit. The hotel itself is clean and attractive. The staff are friendly and professional. The room is very nice with an excellent TV, work space, bed and bath. Breakfast was included and provided a variety of delicious choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Richoux, We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a real pleasure to note that your stay from start to finish was truly wonderful and the majority of our highlighted facilities met your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Pincu Guest Relations Executive

AccorHotels certified review
Grant Families - 15/02/2018
« Comfortable enforced overnight stay. »

Sadly BA cancelled a flight which was to be the start of a trip to Australia for our elder son’s wedding. This meant an overnight stay at Heathrow which was not planned nor wanted. However we decided to stay at the Sofitel Heathrow and we were so glad we did. We booked a luxury room but a few days before Tavel we were offered upgrades at discounted costs assuming rooms were free. On arrival we were offered an upgrade to a suite which we accepted and enjoyed our stay in a omfortable and spacious environment. We decided to have breakfast in the room which arrived on a trolley that converted into a table which meant we could enjoy a better dining experience. The staff were well trained, friendly and attentive and ensured that the start to our holiday was a treat rather than a chore. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. First and foremost; many congratulations on your son's wedding, I hope you made it to Australia nice and safe to celebrate the big day. I am thrilled to learn you had a lovely stay with us and all our services especially the room service have met your expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nora Bahram Guest Relations Sofitel London Heathrow.

AccorHotels certified review
Thomas W. Friends - 15/02/2018
« good food, but issues of concern »

We had made a dinner reservation in an email and received a confirmation, but when we arrived at the restaurant with our guest, they had no record of our booking, and then wanted to seat us at a table facing the grim, empty breakfast buffet area. Plus we had told the concierge we had a guest arriving with her car and to put the valet parking on our room, but when the car was pulled up, we were told we needed to get an exit ticket, all confusing and inconvenient standing on the curb on a very cold night. More explicit information would have been appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have escalated your feedback to the managment to investigate and improve on our services especially from our conciege and Vivre restaurant as we at Sofitel London Heathrow, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nora Bahram Guest Relations Sofitel London Heathrow

AccorHotels certified review
Anonymous Solo - 15/02/2018
« Restful »

It is always a pleasure walking into SOFITEL heathrow, after a long flight, I look forward to the comfortable beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a pleasure to note that you are a returning guest with us and our services and facilities always met your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you for your kind feedback and loyalty and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Pincu Guest Relations Executive

AccorHotels certified review
Anonymous Business - 15/02/2018
« Club lounge not up to standard »

Room and breakfast was good, but unfortunately you have down graded the facilities in the club lounge. The last time I stayed, food stopped at 8.00pm, whilst the drinks stopped at 10.00 pm Now every stopped at 7.30. Hence my comment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. First and foremost my sincere apology about the Club Millesime that the opening hours does not meet your expectations, I have escalated your feedback to senior management to review and improve on our services. It is always a pleasure to receive positive feedback.. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nora Bahram Guest Relations Sofitel London Heathrow

AccorHotels certified review
John P. Couples - 15/02/2018

My third time staying at this establishment and never a bad experience. The staff and very kind and helpful, the rooms are nice and comfortable, and the food was very good at two different restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am delighted to learn you had a nice stay with us and all our services have met your expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nora Bahram Guest Relations Sofitel London Heathrow

AccorHotels certified review
Simon G. Business - 15/02/2018
« Great Heathrow hotel »

Great hotel with superb rooms and reception. Staff very friendly and excellent customer service. Next to Terminal 5 with parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am thrilled to learn you had a lovely stay with us and all our services especially reception have met your expectations. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nora Bahram Guest Relations Sofitel London Heathrow

AccorHotels certified review
Jk Families - 15/02/2018
« Very smart, lovely hotel with great service »

I stayed at the Sofitel before an early morning flight. I didn’t spend a lot of time there but wish I had spent more. Lovely, very smart hotel, with great customer service, spacious rooms and interconnecting rooms for families. Highly recommend for ease of access to terminal 5 too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a real pleasure to note that your stay from start to finish was truly wonderful and our highlighted facilities met your expectations. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Pincu Guest Relations Executive

AccorHotels certified review
Cm Families - 15/02/2018
« Convenient and comfortable »

Convenient to airport and heathrow express Quick checkin and out Rooms are a bit dark maybe lighting up in decor Did not use restaurant, room service was good and timely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a pleasure to note that you had a great overall stay with us and our services and facilities met your expectations. We are also very grateful for your observations as it presents us the opportunity to better serve our guests in the future. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lavinia Pincu Guest Relations Executive

AccorHotels certified review
Mark Couples - 14/02/2018
« Convenient »

Nice rooms and public areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. Whilst I am glad that you enjoyed the convenience of our location ahead of your next day flight, I do regret that some aspects of your stay did not meet entirely your expectations; please allow me to express my sincere apologies for any inconvenience caused. May I also take this opportunity to thank you for taking the time to share your feedback – guest service is critical to our business and I appreciate you taking the time to highlight your concerns to us, therefore allowing us the opportunity to review these areas and ensure we do not repeat the mistakes we have made in the past. I do hope you will give us the opportunity to restore your trust in our hotel - should you wish to return to the hotel in the future please feel free to contact me by e-mail gu… and I will personally ensure that your stay is a relaxing and enjoyable. We appreciate your observations and feedback as it presents us the chance to rectify our mistakes and we hope to welcome you back in the future for a better experience. Sincerely, Lavinia Pincu Guest Relations Executive

AccorHotels certified review
Brian L. Couples - 14/02/2018
« Satisfactory overnight stay »

Well located hotel for overnight stay at Heathrow. Speedy check-in and check-out with friendly staff. We were particularly impressed on this occasion with the quality of La Belle Epoque Restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Guest Relations Manager

AccorHotels certified review
Richard Couples - 14/02/2018
« Good experience as usual »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Richard L., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Guest Relations Manager

AccorHotels certified review
M M. Couples - 14/02/2018
« Coveinient and very comfortable »

No hassle,no surprise’s,very friendly and helpful at reception and very comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Guest Relations Manager

AccorHotels certified review
Aileen Families - 14/02/2018
« As usual, a great stay at The Sofitel, Heathrow. »

I had a great overnight stay at the Sofitel, Heathrow. Check in was very straightforward and fast. The staff were very helpful. The room was very clean, comfortable and like new. A nice assortment of in-room tea and coffee was provided as well as quality toiletries. The concierge helped me with getting my luggage to and from the room. Room service was efficient and an excellent dinner was delivered quickly and was well presented. I couldn’t want for anything else and look forward to staying again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aileen H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Guest Relations Manager

AccorHotels certified review
Yg Families - 13/02/2018
« Ideal for T5 departure »

Great stay, luxury before travelling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne G., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clifford Coutinho Guest Relations Executive

AccorHotels certified review
Ron Couples - 13/02/2018
« Great hotel conveniently located »

Always a pleasant experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clifford Coutinho Guest Relations Executive

AccorHotels certified review
Marko Solo - 13/02/2018
« A very nice hotel, except for that fire alarm »

My hotel experience was pretty good up to 30 minutes past midnight, when I was in deep sleep and was woken up by a fire alarm - that turned out to be a false alarm. I can only pity guests that had early flights the next day, luckily I did not have to wake up early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., First and foremost please accept my sincere apologies for the shortcomings you experienced during your last stay with us and I do recognise you have been left with a very poor impression of the hotel. I am sorry to learn about the challenges you encountered in regards with the fire alarm during your stay with us. I completely understand your frustrations and please accept my sincere apologies for any inconvenience caused. Please rest assured that this was an isolate incident which happened due to a fire alarm box broken by a guest and the problem is under investigation in order to avoid any further occurrence. May I also take this opportunity to thank you for taking the time to share your feedback – guest service is critical to our business and I appreciate you taking the time to highlight your concerns to us, therefore allowing us the opportunity to review these areas. I do hope you will give us the opportunity to restore your confidence in the hotel - should you wish to return to the hotel in the future please feel free to contact me by e-mail gu… and I will personally ensure that your stay is a relaxing and enjoyable. Thank you once again for your kind feedback and we look forward to welcoming you back in the near future in order for you to receive and experience our usual high Sofitel standards. Sincerely, Lavinia Pincu Guest Relations Executive

AccorHotels certified review
Hans W. Couples - 13/02/2018
« Perfect again »

Very good experience again. You can really tell how good a hotel is by their reaction when something goes wrong. The reaction to our problem was fast, effective, polite and we enjoyed a good night's sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Clifford Coutinho Guest Relations Executive

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