Hotel - Sofitel London Heathrow
Sofitel Hotel Sofitel Hotel

Sofitel London Heathrow Hotel

4.5/5 13,348 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 152.00 GBP Non member rate
From 144.40 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 55 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

All 605 rooms blend high-end technology with elegant design. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Ideal Heathrow accommodation for families with adjoining rooms available

  • 605 rooms
  • 605 non-smoking rooms
  • 10 rooms for people with reduced mobility
  • 25 family rooms
  • 63 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Web TV
    • Telephone
    • Direct dial telephone
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 32,755 reviews

Our guest reviews for Sofitel London Heathrow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 13,348 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Michael H. Solo - 12/12/2018 AccorHotels certified review
« very good due to your employee Rachel or Raquel not sure of spelling »

I WROTE U BEFORE -THIS WILL BE THE LAST TIME / YOUR EMPLOYEE RAQUEL WAS SO KIND TO ME / BRITISH AIRWAYS SENT ME TO THE HOSPITAL AS I GOT SICK ON MY FLIGHT / SHE HELPED ME SO MUCH TO RETRIEVE MY PASSPORT AND GET ON THE FLIGHT BRITISH AIRWAYS HAD ASSIGNED ME - THIS IS EXACTLY THE TYPE OF EMPLOYEE YOU WANT TO RUN A SUCCESSFUL HOTEL - BECAUSE OF HER KINDNESS --- I WOULD DEFINITELY RECOMMEND YOUR HOTEL / IN FACT HER EFFORTS TO HELP ME PROMPTS ME TO WISH SHE GETS A PROMOTION WITHIN YOU COMPANY -- MICHAEL H.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is such a pleasure to receive your positive feedback and we are all so delighted to read that Raquel was able to play a key part in making your stay so memorable. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Julie L. Couples - 12/12/2018 AccorHotels certified review
« Very convenient hotel with great staff but room was a bit disappointing »

Everything was fine, particularly the fact that we were able to pay an hourly additional rate so we could extend our stay and therefore avoid hours spent at the airport. The check in was great and breakfast staff wonderful (John - Romanian, deserves special mention), and check out great. No faulting the service at all. However the smell of bleach in our room and corridor was overpowering and really unpleasant. I tried spraying perfume to make it better, to no effect. It really was awful. And there's no capacity to open a window for some fresh air.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a pleasure to receive your valued feedback although I do apologise that you noticed a strong bleach smell from your room and corridor. I am certain that had our team been notified of your discomfort, they would have been happy to offer an alternative room to ensure you were happy during your stay. I do hope this did not mar your stay entirely as it was surely not our intention. Thank you for sharing your concerns and it is our hope that we will be able to better serve you in the future. Please contact me when you are next planning to stay and I will ensure that your stay is an enjoyable one. Sincerely, Jane Perie Quality & Brand Manager H6…

Mike Couples - 12/12/2018 AccorHotels certified review
« Good room and amenities. Great breakfast and superb service »

Special thanks to our breakfast server Raymond who ass especially attentive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is such a pleasure to receive your positive feedback and we thank you for your continued loyalty to our hotel as a valued Silver Le Club member. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Emmanuel J. F. Families - 12/12/2018 AccorHotels certified review
« Excellent »

I am a fully satisfied customer. I noticed that inadequate directions are given either in the airport or on Sofitel website or even on LHR website.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a pleasure to receive your valued feedback and we thank you for choosing our hotel. I will certainly share your comments with our team. Your observations regarding directions to the hotel on our websites is greatly appreciated and we will be sure to follow up on this as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Tom Couples - 11/12/2018 AccorHotels certified review
« Comfortable and convenient hotel for Heathrow T5 »

I have stayed at this hotel several times when flying out from Terminal 5, and it never disappoints. Very nice room and good ambience. This is the perfect place to relax before or after a flight from T5. Very easy walkway directly into the terminal. Lovely bar area with good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to complete our hotel survey and for choosing our hotel. We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. We are so pleased to learn that you thoroughly enjoyed your stay here and your continued loyalty to our hotel is something we are so grateful for. Thank you again for sharing your experience, we hope to welcome you back again in the near future! Sincerely, Jane Perie Quality & Brand Manager H6…

Helen Families - 11/12/2018 AccorHotels certified review
« Lovely stay and very comfortable »

The overall experience was lovely. The room great. The bar experience was shocking extremely slow service in fact we cancelled our order for snacks after an hour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. Whilst I am pleased to learn that your overall experience was a positive one, I am sorry that your time in the bar detracted from your overall enjoyment. You may have noticed that our Sphere bar was closed for refurbishment during your stay and had been relocated to where our champagne bar is situated. I appreciate that this is no excuse for the service which you faced however the team have been trying their best to work in a temporary environment with a smaller bar and kitchen. Our Sphere bar is now re-open for operation, I am sure that our service standards will resume as normal. The patience and understanding of our guests has been greatly appreciated during this time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jane Perie Quality & Brand Manager H6…

James C. Families - 11/12/2018 AccorHotels certified review

Great 2night stay used hotel to go in to London and we used the Heathrow express which you just walk to, my wife and I find hotel very relaxing even being at a airport. We asked for a end room as we had our 9 month old little boy and the staff are always very helpful and make you all very welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is such a pleasure to receive your positive feedback and we thank you for choosing our hotel.We are delighted to learn that you thoroughly enjoyed your stay. I will certainly share your comments with our team as it will only serve as encouragement as we continue to strive for service excellence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Anonymous Couples - 11/12/2018 AccorHotels certified review

Check in good, staff attention good, overall experience good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is a pleasure to receive your positive feedback although I do apologise that your bedding was not appropriate for you, I am sorry to learn this. I will certainly share your comments with our team to ensure that we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Please do get in touch ahead of your next stay and I will certainly ensure that the team will take good care of you. Sincerely, Jane Perie Quality & Brand Manager H6…

Charlotteb Business - 11/12/2018 AccorHotels certified review
« Very nice hotel for Heathrow transit »

I wanted to break up my flights to Spain, so stayed overnight in Sofitel. This is my second transit stay and it was just as good as the first. The room is very comfortable and quiet - I slept really well. Staff very friendly and breakfast has so many delicious choices! My only gripe is that the regular coffee is really weak - get an espresso or Americano!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is such a pleasure to receive your positive feedback and we thank you for returning to our hotel. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Ibiza Y. S. Business - 11/12/2018 AccorHotels certified review

genial! profesional!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is such a pleasure to receive your positive feedback and we thank you for choosing our hotel. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Cecil W. Solo - 11/12/2018 AccorHotels certified review
« I always stay at the Sofitel and am always pleased. »

The hotel is comfortable and well run, and it is very conveniently located. The staff is also very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is such a pleasure to receive your positive feedback and we thank you for your continued loyalty to our hotel as a return guest and valued Silver Le Club member. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Anonymous Business - 11/12/2018 AccorHotels certified review
« Pleasant as always »

The room was clean ,modern and couldn’t fault it Wasn’t sure if I had been upgraded though ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is such a pleasure to receive your positive feedback and we thank you for choosing our hotel. Whilst we were unable to offer an upgrade on this occasion, I will certainly ensure that you will be taken good care of on your next stay. I hope this did not mar your stay entirely as it was surely not our intention. Thank you again for sharing your experience. Please do get in touch before your next stay and I will personally oversee your reservation. Sincerely, Jane Perie Quality & Brand Manager H6…

Bryan M. Solo - 11/12/2018 AccorHotels certified review
« Very good »

Good location. Lovely room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is such a pleasure to receive your positive feedback and we thank you for choosing our hotel. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Kevin Business - 11/12/2018 AccorHotels certified review
« Great hotel but it's the location that sells it »

The hotel is always clean and the rooms are in good condition. The rooms are well-sized, and very well insulated against surrounding noise. The desk and lobby staff is *always* super friendly and helpful. However, service in the bar was very slow the last time I was there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for taking the time to complete our hotel survey and for choosing our hotel. We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I am pleased to inform you that our newly refurbished Sphere bar is now open for operation and we thank you for your understanding and patience whilst the bar was closed. I am sorry if the service was not up to our usual standard and hope that on your next stay you will be able to see the improvements we have made for our guests. Thank you again and we hope to welcome you back in the near future! Sincerely, Jane Perie Quality & Brand Manager H6…

Dee Business - 11/12/2018 AccorHotels certified review
« Sofitel rooms without Sofitel experience »

Great reception, very professional and welcoming. Hotel is nice and convenient for Airport. We choose to stay at Sofitel because of the brand and we use whenever we want to have a good break but we were disappointed that it did not meet our expectations. Spa facility is chargeable on a daily basis even if you stay less than 24h you will have to pay on your arrival and next day morning should you use it. It’s never been the case in other countries in the past. In the bedroom, the bed is average Sofitel and not the finest So Boutique one, also amenities are not Hermès, so yes in general sub category within Sofitel - not a nice move!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Przyjemski, Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. I am sorry that your experience did not meet your expectations and thank you for bringing this to our attention. I am certain that as loyal guests of the Sofitel brand you will know that we strive to provide a superior service experience for every guest and I feel disappointed to learn that this was not delivered for you. We do offer ESPA amenities as they are the same products which we use in our spa however we will be changing this next year to ensure we maintain our guest satisfaction. In regards to the spa, we charge £25 per room to have full access to the facilities. As the spa itself is a small space, this helps us to make sure that the atmosphere is what one would expect in a spa. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jane Perie Quality & Brand Manager H6…

Patricia Couples - 11/12/2018 AccorHotels certified review
« Absolutely the best »

Having stayed several times overnight there has never been a better hotel than Sofitel. Perfect every time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., Thank you for taking the time to complete our hotel survey and for choosing our hotel. We are so pleased to learn that you thoroughly enjoyed your stay here and we hope to welcome you back again in the near future! Sincerely, Jane Perie Quality & Brand Manager H6…

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Convenient location »

Our stay at the Sofitel London Heathrow was great. We had a clean, well equipped comfortable room for three nights. Although attached to the airport, the room was extremely quiet. The reception staff are friendly and helpful. There is a bar and restaurant, a hair dresser and gift shop in the lobby. Our room was kept clean and well stocked. We would certainly stay again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is such a pleasure to receive your positive feedback and we thank you for choosing our hotel. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Anonymous Couples - 11/12/2018 AccorHotels certified review
« perfect »

acomadation excelent food same staff great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Anthony H. Couples - 11/12/2018 AccorHotels certified review
« The stay was faultless »

Rooms were great service was excellent Food was first class

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is such a pleasure to receive your positive feedback and we thank you for choosing our hotel. I will certainly share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Denise Couples - 11/12/2018 AccorHotels certified review
« Perfect position for Heathrow Terminal 5 »

Very clean hotel and the food in the restaurant was lovely Breakfast was also good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jane Perie Quality & Brand Manager H6…

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 152.00 GBP Non member rate
From 144.40 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates