Sofitel London Gatwick Hotel 4 stars

TripAdvisor rating 4.5/5 9,862 reviews
Sofitel London Gatwick
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+ 14 Services
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Room 1

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Hotel extras

  • On-site leisure facilities, including a dedicated gym

  • Two restaurants, with a range of International dishes

  • North Terminal and is only a two minute journey

  • Located next to London Gatwick Airport

  • 14 dedicated meeting rooms accommodating up to 300 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH
crawley
united kingdom

Tel: +441293567070

Fax: (+44)1293/555037

Contact email

Check-in from 14h00

Check out up to 12h00

  • EASTWAY & RAIL LINK :   GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT :   GATWICK AIRPORT

  • By plane

    HEATHROW At 56.32km / 35 miles

  • By plane

    LONDON GATWICK At 0.5km / 0.31 miles

  • By train

    GATWICK At 0.1km / 0.06 miles

  • By train

    LONDON ST PANCRAS At 26km / 16.16 miles

GPS :51.161121, -0.176867

Currently, close to our hotel

100% Design London

From 18/09/2019 to 21/09/2019

At 37 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 37 km

The Changing of the Guard at Buckingham Palace

From 01/01/2018 to 31/12/2019

At 38 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 39 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 40 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 41 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 42 km

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 44 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 44 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 48 km

Our accommodations

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

CLASSIC ROOM - 1 queen-size bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

CLASSIC ROOM - 2 single beds

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM - 1 queen-size bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 Queen Size Bed, Runway View

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

Luxury Room Club Sofitel - 1 queen-size bed, lounge access

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

LUXURY ROOM, Club Millesime Access, 1 Queen Bed - Runway View

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

Junior Suite - 1 queen-size bed and 2 single beds

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed, 1 living room

  • Max. number of persons: ‌3
  • Area: From 52
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

Our restaurants and bars

VANDA RESTAURANT

Type of cuisine: Thematic cuisine

This restaurant offers a diverse selection of Oriental dishes using the finest fresh ingredients, along with a great range of drinks from the region to enjoy with dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Type of cuisine: Brasserie

A stylish relaxed restaurant boasting two Rosettes. Our award winning Executive Chef, David Woods has created a modern British menu with a French accent, using the finest locally sourced ingredients.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN CAFE

Type of cuisine: Cafe

Where street meets chic, a café style terrace offering all day dining. Bringing a World of Flavours to your plate!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRASSE BAR

Photo non contractuelle / Strictly non binding

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CIEL

Photo non contractuelle / Strictly non binding

Elevated on the first floor offering a great view of the bustling lobby lies Le Ciel. A wide variety of wine, spirits and cocktails are available throughout the evening. The perfect setting to indulge yourself in our sumptuous selection.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 267 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

36,492 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

9,862 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location and satisfactory dinner.

Customer review rating 4.4/5

Ragnheidur O. Friends - 10/07/2019 AccorHotels certified review

As usual, excellent location but expensive.

Dear Ms o., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

LOVELY HOTEL BUT BEWARE THE CASH HOLD

TripAdvisor rating 4.5/5

Jimclevs Couples - 10/07/2019 TripAdvisor review

This hotel is on a par with other Accor properties, with comfortable beds, good range of eateries, and immediately alongside the North terminal accessed by a covered walkway. I paid for our overnight stay on arrival, but unbeknown to me until I checked later that day, a cash hold equivalent to one night's charge plus a further 100 pounds had been held against my bank account. As of today - 5 days after our stay - this amount has still not been released back to my bank account. This is unacceptable and leaves a bitter taste and has been reflected in my review.

Bonjour Jim, Thank you for taking the time to share your feedback following your recent stay at Sofitel London Gatwick. It is wonderful to note that you had a lovely stay with our comfortable beds and the nice delicacies in the restaurants. I am happy you enjoyed our location which indeed offers an easy access to North terminal via the link-bridge. For the benefit of our readers, I would like to share that we ask our guest if they would like to leave the pre-authorisation for incidentals. It may be visible on your account as pending transaction for the few working days (3-5) of your departure. The amount is blocked, on your account, under Sofitel London Gatwick's name, after check out your bank has been informed that we do not need the monies and should be released back to you. I do not have access to your profile here, on TripAdvisor, and should you need assistance with a letter confirming that your bank can release the amount into your account, please do contact me directly as it will be my pleasure to send it to you. Please note that Sofitel London Gatwick is not holding any funds and it does not depend on the hotel as to when the funds are released to the account. Your feedback is greatly appreciated and we hope that your will come back to stay with us soon. My best Regards, Gabriela Libanio Guest Experience Manager h6204-gr@sofitel.com

Always a pleasure!

Customer review rating 4.4/5

David C. Business - 09/07/2019 AccorHotels certified review

As a frequent traveller one experiences the highs and lows of airport hotels. The Sofitel Gatwick is certainly a 'High'. The front desk staff are always friendly and welcoming and the choice of restaurants and bars is excellent. The rooms are spacious and clean and I would certainly recommend the rooms with a runway view as having a coffee, watching the airport at work is a fantastic way to start a trip.

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Ok, nothing special

Customer review rating 4.4/5

Jojo Couples - 09/07/2019 AccorHotels certified review

Stayed for two nights, food ok but expensive in restaurants. Bed uncomfortable, room too hot. Unable to contact room service

Dear Ms Joanne C., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabelle Nganzie Guest Relations Executive

Easy peasy

Customer review rating 4.4/5

Anonymous Couples - 09/07/2019 AccorHotels certified review

Check in was so easy and as we were flying out of Gatwick the next day we found it so handy to the airport. Staff were fantastic and very helpful. Would highly recommend.

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Very pleasant.

Customer review rating 4.4/5

Anonymous Couples - 09/07/2019 AccorHotels certified review

Clean, efficient, good food and very convenient for walking to the terminal

Dear S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager

Great start to a holiday

Customer review rating 4.4/5

Ruth R. Couples - 09/07/2019 AccorHotels certified review

delighted and very surprised at our VIP treatment which we enjoyed enormously Comfort and luxury

Dear Mrs R., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

great start to our holiday

Customer review rating 4.4/5

Anon Families - 09/07/2019 AccorHotels certified review

Parking and retrieving car all very smooth. Nice rooms and very pleasant public areas. Location so convenient.

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great Stay

Customer review rating 4.4/5

Keith H. Business - 09/07/2019 AccorHotels certified review

I was on business for a 2 day conference. We were well looked after. The team was very flexible and responded well to any changes we made.

Dear Mrs H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

All perfect

Customer review rating 4.4/5

Lucio Couples - 09/07/2019 AccorHotels certified review

Perfect

Dear Mr R., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great Check in experience

Customer review rating 4.4/5

Andrew G. Couples - 09/07/2019 AccorHotels certified review

Check in was great and the receptionist tried to make a connection. Room was comfortable as expected and we had plenty of time to enjoy breakfast on this trip

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Great airport hotel!!

Customer review rating 4.4/5

Georgina C. Families - 09/07/2019 AccorHotels certified review

Great hotel and great food at the pan Asian restaurant. We always stay here in our way through to holiday destination.

Dear Mrs E., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Although short, very enjoyable.

Customer review rating 4.4/5

Margaret C. Couples - 09/07/2019 AccorHotels certified review

Very good service at checkin.

Dear C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Mrs Elizabeth M.

Customer review rating 4.4/5

Elizabeth M. Couples - 09/07/2019 AccorHotels certified review

Very smooth although the car was moved from the car park during our holiday , whereas we have been lucky in the past and it hasn't. However it had been left very conveniently on the ground floor. Thank you. Check in was easy and collecting my car key was efficiently done. Thank you for a lovely meal in the brasserie. Staff were very helpful and courteous, especially in the restaurant.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Pleasant facility, plenty of parking space, friendly staff

Customer review rating 4.4/5

Gwb Families - 09/07/2019 AccorHotels certified review

The stay was made effort free. A porter collected our bags when we stopped at the hotel entrance and directions for the car park were clearly supplied. Rooms were very good (some signs of wear were apparent but very minor -what does one expect in an airport hotel?) Food was adequate. Easy entry to the airport north terminal.

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.4/5

Graeme W. Solo - 09/07/2019 AccorHotels certified review

easy to book. all I need for a short overnight stop.

Dear Mr w., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

So easy

Customer review rating 4.4/5

Linda H. Couples - 08/07/2019 AccorHotels certified review

Our 2nd stay this year. Did park and fly package. Check in was very quick ....rooms are very comfortable . the Brasserie rEstaurant is excellent. short walk and shuttle to other terminal . Less than 10 minutes. Good start to holidY

Dear h., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Chef David Woods and the Team they were happy to read your lovely comments about La Brasserie. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Mrs D G.

Customer review rating 4.4/5

Mrs D. G. Couples - 08/07/2019 AccorHotels certified review

You made the night before our early flight so relaxing, everything was easy and well organised, that we started our holiday the very minute we walked through your doors

Dear Mrs G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Very enjoyable. Staff were courteous. Restaurant was great.

Customer review rating 4.4/5

Cosimo L. Couples - 08/07/2019 AccorHotels certified review

Great!

Dear Mr L., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Comfortable stay

Customer review rating 4.4/5

Peter S. Couples - 08/07/2019 AccorHotels certified review

The hotel is always busy, but staff aim to smoothe the arrival process. As I had a rental car to return, I was allowed to check in and leave the car at the front of the hotel. My companion was escorted to the room with the baggage. I joined her some twenty minutes later. We were on the executive floor, and although nicely appointed, the room felt small. When we tried to access the club lounge at the other end of the floor, our key card did nit work, but another guest arrived and his did. At breakfast the following morning, again our keycard did not work and no amount of knocking brought any staff to the door. I had to go down to reception and have the cards reactivated (not helpful when you have an early flight to catch).

Dear S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
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