Hotel - Sofitel London Gatwick
Sofitel Hotel Sofitel Hotel

Sofitel London Gatwick Hotel

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4.5/5 8,367 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

  • 518 rooms
  • 518 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 19 family rooms
  • 30 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 24,086 reviews

Our guest reviews for Sofitel London Gatwick

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 8,367 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 17/02/2018
« Great Place to Stay »

We really enjoyed our stay. The staff were friendly, the room was great, the food and drink in the bar/restaurant were good. The hotel is really convenient for an early start at the hotel. We wish we would have booked our parking with Sofitel instead of elsewhere.

AccorHotels certified review
Caryn Couples - 13/02/2018
« super handy for gatwick north terminal »

good experience

AccorHotels certified review
Grace M. Couples - 13/02/2018
« Room clean tidy food in Bistro very good »

We always stay here prior to flying as we know things are good and the parking safe Also the meals in the Bisto are always very nice

AccorHotels certified review
Sarah Business - 13/02/2018
« Great service throughout stay »

Check in quick and easy, upgraded room over much appreciated. Had everything I needed in room, comfortable room. Check out also very quick and good concierge service for storing luggage

AccorHotels certified review
Sarah Couples - 13/02/2018
« Rude staff and tired rooms »

All the serving staff in the bar and restaurant were miserable, fed up and lazy. The first room we had smelt and we had to be moved. The hotel doesn't seem to have the wow factor anymore

AccorHotels certified review
David Couples - 13/02/2018

Overnight stay with parking ahead of an early flight. Arrangements went very smoothly. Room was comfortable and parking arrangements were convenient.

AccorHotels certified review
Dave Couples - 13/02/2018
« Brief stay »

Excellent first to last Almost made using an airport acceptable

AccorHotels certified review
Stella L. Couples - 13/02/2018
« Peak times a problem »

You struggled to cope with peak busy time in the restaurant and bar. Staff were stressed and there was not enough resource , particularly in the bar.

AccorHotels certified review
Grahame Business - 13/02/2018
« BUSINESS TRIP »

EXCELLENT EVERYTHING

AccorHotels certified review
Ian Families - 13/02/2018
« Good Stay, Great Room for an Early Family Flight »

Overall the stay was great, easy to get there easy to park, room was great for 2 adults and 2 children (Family suite). It makes it so much easier than travelling during the night for an early flight. Only minor issue that let experience down (but not in a way that would affect me staying there again) was the length of time it took to get a drink from the bar (they refuse to serve you at the bar and tell you it is table service, then you have to keep going back to get someone to come to you!).

AccorHotels certified review
Harry W. Couples - 13/02/2018
« Easy access to the airport , car parking »

Always a pleasure to stay here

AccorHotels certified review
Julia W. Solo - 13/02/2018

Excellent. Globy and staff are a real asset to your company.

AccorHotels certified review
Tash Families - 13/02/2018
« Disappointed »

The room was much smaller than I was expecting. I was also expecting breakfast. Stayed in the Grand Brighton the week before and this was more expensive and less pleasurable.

AccorHotels certified review
Guy S. Couples - 13/02/2018
« Excellent service as always »

Everyone is very courteous and friendly, the rooms are luxurious and clean and the food we had in the bar was nice.

AccorHotels certified review
Anonymous Families - 12/02/2018
« Appalling food and drinks service »

I was with my wife and two young children and as we arrived at around 3.30pm, we were advised to sit at the Terrasse Bar for food and drinks... despite lots of staff being there, no came to serve us and we couldn't attract anyone's attention so after about 15 minutes I went to the bar and asked if someone could serve us... when they did we then waited for ages for our drinks and when I got mine it was the wrong order. After a further long wait (another 15 minutes or so) my wife pointed out that it looked as if my drink was sat on the bar so I got up again and asked if it was mine. I received confirmation that it was and as no one was offering to bring it to me I asked if I could take this myself, which I did. There were other issues I can't be bothered to mention but the bottom line is the service was truly appalling.

AccorHotels certified review
Peter B. Business - 12/02/2018
« Ideal location, mediocre service »

Long wait at check-in, irritated by drinks voucher not being accepted in restaurant, hotel failed to send copy of bill by e-mail (quick check-out)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Buchanan, Thank you for posting your comments relating to your most recent stay at the hotel. As our priority is to ensure our customers are receiving impeccable service, please be rest assured that I have addressed your valued points to the relevant Head of Departments for further review and action in order to prevent any occurrences of this nature in the future. May I also take this opportunity to thank you for taking the time to share your comments. Excellent Customer Service is critical to our business and I appreciate you taking time to highlight your concerns, therefore also allowing me the opportunity to review these areas and ensure we do not repeat the mistakes we made in the past. Whilst I can not turn the clock back, I hope to have an opportunity to restore your confidence in our hotel. In mitigation the above and by way of apology, I will be pleased to complementary upgrade an already booked Classic Room to our Luxury Floor including all its offerings: mini bar as well as access to Club Millésime where you can enjoy continental breakfast in the morning and canapés and drinks in the evening. This is done as an attempt of goodwill and to help restore your confidence in our hotel. We are looking forward to welcoming you back to Sofitel London Gatwick on your next travel. I remain at your disposal for any upcoming stays. Sincerely, Zulekha Masood Guest Relations Officer.

AccorHotels certified review
Anonymous Couples - 12/02/2018
« first mpression . Excellent »

My husband has mobility problems. The door keeper went with him to find him a parking place near the entrance to the hotel. The receptionist was efficient and helpful. The bed was comfortable. Not knowing the size of the hotel, I did not book a room on a lower floor . This I will do next time.

AccorHotels certified review
Keith C. Families - 12/02/2018
« Sleep tight.... »

Another stay with no stress don’t of the car in the car park check in with an upgraded room then relax with the family until bed time where we all had a great even better our flight was changed from 7am until 14:00 so no 3am wake up......

AccorHotels certified review
Barry R. Couples - 12/02/2018
« Excellent from pulling up to checking out »

We were greeting by doorman who took care of luggage, desk clerk, Luis was amazing at explaining the amenities of the hotel, Margo in the club room was very gracious and attentive, the staff in the Brassiere were wonderful, the food was excellent, the room was great and check out was easy,.

AccorHotels certified review
Jacqueline P. Couples - 12/02/2018
« Excellent staff, very enjoyable overnight stay. »

Nothing more to add.

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