Hotel - Sofitel London Gatwick
Sofitel Hotel Sofitel Hotel

Sofitel London Gatwick Hotel

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4.5/5 8,612 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

  • 518 rooms
  • 518 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 19 family rooms
  • 30 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 25,625 reviews

Our guest reviews for Sofitel London Gatwick

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 8,612 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
gothicvoices Friends getaway - 20/04/2018
« not the hotel it was »

standards have dropped recently at Reception where they cant find your booking and ask stupid questions and in the Brasserie the service is dreadful - you have to beg for the bill and then it is incorrect and the prices have increased dramatically

AccorHotels certified review
Mbs Couples - 15/04/2018
« Excellent location if flying from or into Gatwick Airport »

Effortless direct connection to the airport terminal, excellent hotel and no waiting for shuttle transfers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Anonymous Couples - 15/04/2018

Too much interference from outside noise. Did not sleep very well. Will look for an alternative next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am very sorry that your room allocation did not meet your preferences, please rest assured that I have updated your profile to ensure of no occurrence in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Mrs J. A. Couples - 15/04/2018
« Very happy indeed »

Brilliant, for me staying at the 'Sofitel' the night before our flight is always the first day of my holiday and I can't fault it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Ted Families - 15/04/2018
« All slept well, our visit was very relaxing before our journey. »

Nice friendly staff, very accommodating. We did book a suit and had two adjoining rooms which was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Valerie Solo - 15/04/2018
« Very clean and comfortable »

Very quiet and very convenient for early morning flights, staff very helpful and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms c., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Mike Families - 15/04/2018
« Pleasant overnight stay »

Hotel is convenient for the airport, the service is pleasand and efficient and the rooms are clean and modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Matthew P. Families - 15/04/2018
« Comfortable »

Ok would of been nice had all requirements been met when we arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr p., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Mr P. J. O. Couples - 15/04/2018
« WONDERFUL START FOR OUR HOLIDAY »

Arriving at the Sofitel while registering at reception my partner and I were told we were guests of the day and had been upgraded to floor 8, it was a wonderful experience as not expected and we have been guests on two occasions. We would probably look into that again when travelling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Karen S. Business - 15/04/2018
« Clean, comfortable and pleasant »

Look forward to staying regularly. Always great service and comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Kelly M. Couples - 15/04/2018
« Convenient and comfortable »

Staff at check in were friendly, the hotel was ideally located for our early flight and the room was comfortable. We did feel that the food in the bar was overpriced and had a slight problem at the car park as the cameras did not recognise my number plate as we had booked parking with the hotel stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Cheryl V. Friends - 15/04/2018
« Excellent »

Exceeded my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms V., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Valerie Couples - 14/04/2018
« Excellent for overnight stay before an early flight »

Beds as so comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team

AccorHotels certified review
H. Couples - 14/04/2018
« Great for a pre flight stay »

Lovely staff and surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms h., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Debbie N. Couples - 14/04/2018
« Overnight Stay »

We booked an overnight stay which included parking as we had an early flight. Upon arrival, check in went smoothly. When going to the room we noticed it had not been cleaned. We returned to reception and we were immediately allocated a new room. We were advised this was a free upgrade, however, the room was set out the same as the first room. I would assume the upgrade was because we were allocated a room on a higher floor and were able to see planes landing and taking off. Bed was extremely comfortable and toiletries good quality. Access to Gatwick terminals easy. A stress free start to our holiday. Upon return, collection of our car (this was where we had originally parked at the Sofitel) was quick - we just needed to return to reception and collect our keys. I will be booking this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms N., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive and yet constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms N., I am so sorry about the incident that happened upon your arrival and I am glad to read that it has been swiftly rectified upon your notification. Please rest assured that the room given was a Superior room with a runway view. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Hm Families - 14/04/2018
« Great customer service »

Customer service was excellent. Would definitely recommend a stay here. Extremely convenient to go to the airport. A tunnel from the hotel connects straight to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Martin Families - 14/04/2018
« perfect stay as always and fresh for the morning »

Always accommodating, helpful staff and perfect for the next day flight. Mark the manager of the Brasserie was ever so helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Melbel Families - 14/04/2018
« Fabulous Location, Lovely family room. »

Fabulous large family rooms with inter-connecting doors. Fab location with easy access to Gatwick North Terminal with of indoor tunnel. Lovely tranquil lobby and bar and friendly staff who were very happy to help with baggage, quick check-in and check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Anonymous Families - 14/04/2018
« Relaxing start to holiday »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Mayssar Salameh Guest Relations Executive

AccorHotels certified review
Rob K. Couples - 14/04/2018
« Comfortable, quiet room. Noisy restaurant! »

The room: comfortable and quiet, well prepared. Had a delicious meal in the Asian cuisine restaurant but the ambience was awful. For some reason a business party of 20 plus was booked in one half of the restaurant with speeches from 3 attendees. This was a noisy event to say the least and should have been held in a private room/event space. We ate and left after only a short stay having been unable to hold a conversation. Poor decision making by the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mayssar Salameh Guest Relations Executive

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