Hotel - Sofitel London Gatwick
Sofitel Hotel Sofitel Hotel

Sofitel London Gatwick Hotel

4.5/5 9,132 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 09h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in available from 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

  • 518 rooms
  • 518 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 19 family rooms
  • 30 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 30,156 reviews

Our guest reviews for Sofitel London Gatwick

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 9,132 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 20/10/2018 TripAdvisor review
« Best Airport Hotel »

Arriving back to Gatwick at 1am is horrible but I have found a stay at the Sofitel Hotel, Gatwick Airport, softens the blow! Situated at the North Terminal, it is perfect for a stay before or after your flight. The rooms are great, with no noise despite it's proximity to the runway.

Business - 18/10/2018 TripAdvisor review
« great experience at a super location »

Sofitel is a phantastic location in case of an early flight. The service was very professional, mainly Bia from the frontdesk was extremely friendly and helpful. Great service. I will come back to Sofitel Gatwick.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour pascalbelgie, Thank you very much for your amazing review. I am thrilled to read all these heart-warming compliments on your last experience at the hotel.We strive to make our guests feel special and create a memorable stay not just another hotel stay. I am very proud to work with such a wonderful team that made it incredibly amazing for you. I have passed your comments to Bia who was very proud to be mentioned personally in your review. We are looking forward to welcoming you back at the hotel very soon. Kind Regards, Mayssar Salameh Guest Relations Manager

Ryan H. Couples - 15/10/2018 AccorHotels certified review
« Noisy »

We’d booked a room for the day as we’d had an overnight flight and our connection wasn’t until the evening. Workmen in adjacent rooms and the maids service both disturbed are attempts to get some sleep. Would’ve been as well sleeping in the terminal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Simon Guest Relations Executive

Rebecca G. Business - 15/10/2018 AccorHotels certified review
« Clean, good facilities and helpful staff. »

I was only staying for one night, arriving at 00:30am and leaving at 6:00am and I found the staff to be helpful and efficient. The restaurant staff even brought me a bag and a takeaway coffee cup so that I was able to take food to go to the airport and catch my flight as I unfortunately did not have time to sit and eat. My only complaint is that I had booked a queen sized bed but received a room with two singles. Being so exhausted I did not go backt to reception to try and change.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately, some rooms were put out of service on the day of your stay and was an unforeseen and out of our control incident. During this unexpected event, our Ambassadors tried their best to assist and ensure that all of our guests are attended to promptly, whilst our and Gatwick Airport Maintenance Team were working on solving the issue to ensure the service is back in running up to expected standards. I would like to express my profound apologies for any inconvenience caused and I truly hope that this isolated occurrence will not deter you from visiting us again. Additionally, myself and my Team would like remain at your future assistance and personally oversee your next reservations with us to ensure that all your requirements and preferences are met. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Marie Simon Guest relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Tom Couples - 15/10/2018 AccorHotels certified review
« Great one night stop »

Nice hotel. Very close to terminal north Gatwick

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

David H. Couples - 15/10/2018 AccorHotels certified review
« Very welcoming »

From reception to restaurant service great... short but great stay over

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Kj S. Couples - 15/10/2018 AccorHotels certified review
« Staff very obliging and helpful. »

Excellent service. Pity all restaurants were full up on our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Marie Simon Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Alison Couples - 15/10/2018 AccorHotels certified review
« Lovely hotel and perfect start to our holiday »

Very pleasant stay overnight prior to flying from Gatwick the following morning. Arrived and dropped off bags easily prior to parking out car in the hotel car park for the duration of our holiday. Relatively quick and easy check-in. Staff very helpful. Enjoyed our meal in the restaurant and breakfast early next morning prior to a few minute walk to the terminal. Also booked a day room for after our early arrival back in the UK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Marie Simon Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Anonymous Couples - 15/10/2018 AccorHotels certified review
« Mr »

Our stay was as always faultless. The overnight in the Sofitel is an important part of our holiday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Binny Couples - 15/10/2018 AccorHotels certified review

Great staff from the very beginning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Marie Simon Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Sue G. Couples - 15/10/2018 AccorHotels certified review
« decor is excellent and staff extremely helpful. »

Excellent all the way round. Had slight hic-cup with the payment but this was very efficiently rectified and my account was reimbursed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr g., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Marie Simon Guest Relations Executive

Kevin B. Families - 15/10/2018 AccorHotels certified review
« Easy »

Quiet, comfortable and hassle free. Conveniently loc.ated on site at the North terminal so no hassle with tranfers for early morning departures. Comfortable beds, costs a teeny bit more than others but worth it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr b., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Marie Simon Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

M R. K. H. Couples - 15/10/2018 AccorHotels certified review
« Mr »

Good apart from car collection on Sat pm. Only two staff on reception, one very slow so delay in procedure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your comments have been passed to our Front Office Manager for further review in order to prevent similar situations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Simon Guest Relations Executive

Marilyn H. Friends - 15/10/2018 AccorHotels certified review
« Comfortable and convenient. Perfect for an overnight stay, prior to an early morning flight. »

Swift check-in and one of the most comfortable beds I have ever slept in. Just a short walk across to the north terminal so no worries about traffic hold ups. Would have no hesitation in staying again. Drinks a bit pricey but you would not want more than a couple before flying the next day anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Marie Simon Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Gary P. Couples - 15/10/2018 AccorHotels certified review
« Very comfortable hotel. Ideal for a early flight as we had. »

We had a very satisfactory overnight stay at the Sofitel. Very relaxing with good choice of restaurants and loved the interior design and ease of access to the South Terminal where we caught our flight. Very likely to book the Sofitel again for our next holiday abroad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Marie Simon Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Brigitte Business - 15/10/2018 AccorHotels certified review
« Nice stay »

Great Location for me as I had work to do at Gatwick.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Gbs Solo - 15/10/2018 AccorHotels certified review
« So convenient »

Needed a comfortable place very near to Gatwick North for a really early flight. Suited me perfectly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Marie Simon Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Colin Solo - 15/10/2018 AccorHotels certified review
« Sofitel good service very comfortable beds »

Good experience only issue was a lift out of service which meant long waiting times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive and yet constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so sorry about the inconvenience caused in regards to the lifts. Thank you once again for your review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team

Gina Couples - 15/10/2018 AccorHotels certified review
« It was very comfortable »

The check in was quick and efficient, as was the check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Alex P. Solo - 15/10/2018 AccorHotels certified review
« Clean and classy »

Quick and easy check-in, clean and spacious rooms, pillows and duvets soft enough for a king, what more could you want for a good night's sleep before an early flight?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

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