Hotel - Sofitel London Gatwick
Sofitel Hotel Sofitel Hotel

Sofitel London Gatwick Hotel

4.5/5 9,276 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 113.05 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in available from 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

  • 518 rooms
  • 518 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 19 family rooms
  • 30 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 31,485 reviews

Our guest reviews for Sofitel London Gatwick

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 9,276 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 05/12/2018 AccorHotels certified review
« Great stay at Sofitel Gatwick »

Easy check in, fantastic family room and comfortable beds. A great nights sleep before heading off on holiday. We also are at the Asian restaurant which was fabulous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Kristi L. Families - 05/12/2018 AccorHotels certified review
« Easy, comfortable and enjoyable »

Staff were pleasant and friendly made fuss of children. Beautifully decorated for Xmas. Plenty of space and lots of towels. Nice clean and quiet. Very pleased will definitely use again. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we will be more than happy to allocate a quite room on your next stay. Thank you once again for your review and I look forward in welcoming you back soon! Sincerely, Isabelle Nganzie Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Sharon G. Couples - 05/12/2018 AccorHotels certified review
« Comfortable »

We got upgraded which was a great unlocked for surprised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Guest U. Friends - 05/12/2018 AccorHotels certified review
« Great stay, perfect place to rest »

I loved it, thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Lafuente, We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

C. Couples - 05/12/2018 AccorHotels certified review
« Convenient location »

Good room, car park difficult to manoeuvre in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. We look forward in welcoming you back soon! Sincerely, Guest Relations Team

Anonymous Couples - 04/12/2018 AccorHotels certified review
« Restful and convenient »

Excellent customer care from front desk to restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Michael C. Couples - 04/12/2018 AccorHotels certified review
« Mr »

Felt welcome at the car drop off / pick up point but less welcome at the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have shared your comments with our Front of House Manager who made sure to further discuss your feedback with the concerned ambassador in order to prevent similar situations in the future. In addition to that, the retraining at the staff on this point has been put in place. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Simon Guest Relations Executive

Caz Business - 04/12/2018 AccorHotels certified review
« Dr »

well situated comfortable hotel with friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Lee F. Couples - 04/12/2018 AccorHotels certified review
« Mr »

Our stayed was marred by your reception team not doing there job professionally . My partner and I realised we had left a coat in our room . We rang to notify your staff of our misfortune. There is too much for me to write so feel free to contact me on 07…91

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I trust that we have been in touch via another media and that a service recovery has been offered to you We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Simon Guest relations Executive

Jodi B. Solo - 04/12/2018 AccorHotels certified review
« Not the service I was expecting »

Checked in online, that went smoothly, woman at reception was polite and welcomed me back. The problem was I booked a double room and first room I got was a twin. I know I was on my own but I was really looking forward to having a bigger bed to myself. I rang reception, explained the situation and I was brought a new key card. Went to my next room which was also another room with 2 single beds! I then had to ring reception again where I brought another key and moved to another floor, this room had a bigger bed. Having recently been unwell and travelling on my own, I really could have done without all this messing about. I will add the bed was super comfy but because I right near the shuttle, I barely got any sleep, so left feeling absolutely exhausted for a long haul flight. I think a pair of ear plugs would be a good suggestion to have in those rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have shared your comments with our Front of House Manager who has further discussed your valid points with the concerned ambassadors in order to prevent similar inconvenience in the future. In addition to this, the retraining of all the reception team on this specific point has been put in place. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie Simon Guest Relations Executive

Old C. Couples - 04/12/2018 AccorHotels certified review
« generally good »

Drop off area does not have luggage trolley availability. Rooms and food in the Urban Cafe were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Gerard. D. Couples - 04/12/2018 AccorHotels certified review
« Fair but expected a little more »

Staff very good bot refurbishment of room eg walk in shower better T v servis and more attractive furnishing. However the bed was comfortable. Likewise the public rooms eg La Brasseri unimaginetive both decor and menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D. Thank you for taking the time to complete the survey, providing the scores in accordance to your experience. Please rest assured that your rating will be fully reviewed by our Senior Management. Please don't hesitate to contact me directly ahead of any future stay as I will be pleased to assist with any requirements you may have. We do hope that we may have the pleasure of welcoming you back to Sofitel London Gatwick on your next travel through Gatwick. Sincerely, Marie Simon Guest Relations Executive

Anonymous Couples - 04/12/2018 AccorHotels certified review

We always stay at the Sofitel before flying home as it is a nice and relaxing experience and we wake up refreshed for the short walk to departures.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Sarah W. Business - 04/12/2018 AccorHotels certified review
« Superb Hotel wonderful stay »

Lovely rooms, the most comfortable beds I have ever slept in, good choice of dining experience. My go to place if I am in the area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Simon Couples - 04/12/2018 AccorHotels certified review
« Relaxing stay in convienant location »

We had a relaxing stay, and enjoyed all the facilities without needing to leave the hotel. Only slight negative is the service charge at the bar, which was literally taking a bottle of wine out of the fridge and passing it to us!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Adrian M. Couples - 04/12/2018 AccorHotels certified review
« Quick stay before flying of on holiday »

Lovely room, and great and comfortable room we stayed in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Anonymous Couples - 04/12/2018 AccorHotels certified review
« Good value »

Good start to a holiday takes he stress off an early flight

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Peterm Couples - 04/12/2018 AccorHotels certified review
« Sausalito Sofitel experience »

Friendly, comfortable, convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Couples - 04/12/2018 TripAdvisor review
« Great hotel 🏨 »

We always stay at the soffitel the night befor we fly. We wouldn’t stay anywhere else. Comfortable rooms, clean. Staff polite. Great access to the airport. Dining facilities good. It’s always a very relaxing stay. (We were upgraded on this stay. 😊 thank you soffitel) Especially with having a twighlight check in. It means you can get get rid of your luggage and start your holiday 😊 look forward to our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Linda M, I would like to thank you for your lovely comments. I am thrilled to hear that you enjoyed your stay with us, from the comfort of our room, dining and our ambassadors. We believe the start to a holidays should be a relaxing one and we are proud to be able to offer our guests a hotel only 3 minutes covered walk from the airport terminal, a large hotel onsite carpark which we manage and also a large variety of restaurants and bars inside the hotel. We look forward to seeing you again soon and hope you had a great holiday. Kind Regards, Yasmin Keen General Manager

Anonymous Couples - 03/12/2018 AccorHotels certified review
« Great Hotel »

Friendly staff in a good ideal location and hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

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