Sofitel London Gatwick Hotel 4 stars

TripAdvisor rating 4.5/5 9,871 reviews
Sofitel London Gatwick
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+ 14 Services
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Room 1

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Hotel extras

  • On-site leisure facilities, including a dedicated gym

  • Two restaurants, with a range of International dishes

  • North Terminal and is only a two minute journey

  • Located next to London Gatwick Airport

  • 14 dedicated meeting rooms accommodating up to 300 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel London Gatwick

North terminal
Gatwick Airport
West Sussex
RH6 0PH
crawley
united kingdom

Tel: +441293567070

Fax: (+44)1293/555037

Contact email

Check-in from 14h00

Check out up to 12h00

  • EASTWAY & RAIL LINK :   GATWICK AIRPORT

  • NORTH TERMINAL GATWICK AIRPORT :   GATWICK AIRPORT

  • By plane

    HEATHROW At 56.32km / 35 miles

  • By plane

    LONDON GATWICK At 0.5km / 0.31 miles

  • By train

    GATWICK At 0.1km / 0.06 miles

  • By train

    LONDON ST PANCRAS At 26km / 16.16 miles

GPS :51.161121, -0.176867

Currently, close to our hotel

100% Design London

From 18/09/2019 to 21/09/2019

At 37 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 37 km

The Changing of the Guard at Buckingham Palace

From 01/01/2018 to 31/12/2019

At 38 km

London Eye, London, activity

From 01/01/2019 to 31/12/2019

At 38 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 39 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 40 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 41 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 42 km

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 44 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 48 km

Our accommodations

After long travels or meetings, experience the comfort of a luxury bed in 518 luxury Gatwick hotel rooms. Family-friendly, we have cribs and rollaway beds. All rooms have complimentary WiFi. Luxury Club rooms have access to the Sofitel Club Lounge.

CLASSIC ROOM - 1 queen-size bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

CLASSIC ROOM - 2 single beds

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM - 1 queen-size bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM - 2 Single beds

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 Queen Size Bed, Runway View

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

Luxury Room Club Sofitel - 1 queen-size bed, lounge access

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

LUXURY ROOM, Club Millesime Access, 1 Queen Bed - Runway View

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

Junior Suite - 1 queen-size bed and 2 single beds

  • Max. number of persons: ‌4
  • Area: From 36
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed, 1 living room

  • Max. number of persons: ‌3
  • Area: From 52
  • Views: Airport view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone
  • Direct dial telephone(...)

Our restaurants and bars

VANDA RESTAURANT

Type of cuisine: Thematic cuisine

This restaurant offers a diverse selection of Oriental dishes using the finest fresh ingredients, along with a great range of drinks from the region to enjoy with dinner.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Type of cuisine: Brasserie

A stylish relaxed restaurant boasting two Rosettes. Our award winning Executive Chef, David Woods has created a modern British menu with a French accent, using the finest locally sourced ingredients.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN CAFE

Type of cuisine: Cafe

Where street meets chic, a café style terrace offering all day dining. Bringing a World of Flavours to your plate!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRASSE BAR

Photo non contractuelle / Strictly non binding

The social hub of the hotel, and the perfect place for a coffee, light lunch or dinner and drinks with friends. La Terrasse serves beer, wine, a wide selection of spirits, cocktails, soft drinks and a variety of hot drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CIEL

Photo non contractuelle / Strictly non binding

Elevated on the first floor offering a great view of the bustling lobby lies Le Ciel. A wide variety of wine, spirits and cocktails are available throughout the evening. The perfect setting to indulge yourself in our sumptuous selection.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 267 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel London Gatwick

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

36,614 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

9,871 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

WORST SOFITEL IN CHAIN I HAVE VISITED

TripAdvisor rating 4.5/5

Mandy D Couples - 21/07/2019 TripAdvisor review

I Know this is an airport hotel, but having stayed a number of times at the Heathrow one, my expectations were high. Service is appalling at all areas, From check-in, room service, wake-up call to parking. We had a suite, but the bathroom was so tiny and impractical. Having stayed in Sofitel suites before, I was shocked at the bathroom and the quality. Room service was inedible, again very unlike a Sofitel. We requested a 05:45 wake-up call, which came at 04:45, to which I called reception and asked why. Their response to this was did I want a new one?? I asked them to send up a pot of coffee and a pot of tea. 20 minutes later they came armed with coffee pods and tea bags, when we asked for room service tea & coffee they said no you have facilities in your room so make yourself. Again shocking. The bed was so hard and uncomfortable also.

Bonjour Mandy, Thank you for your review on TripAdvisor. I am really disappointed to read your comments about your arrival and I would like to extend my sincere apologies as this is certainly not the level of service you should have received at the Sofitel London Gatwick. I would like to discuss this with you personally, as we do not have access to your reservation, may I invite you to please contact me directly on H6204-gr@sofitel.com? I look forward to hearing from you. My best Regards, Gabriela Libanio Guest Experience Manager h6204-gr@sofitel.com

The experience was exytreamly good

Customer review rating 4.4/5

L M. Couples - 15/07/2019 AccorHotels certified review

Very good However there should be at least two counter desks for Accor members, when we arrived there was only one desk and two people were in front of us, although we had checked in online we had to queue for the keys.

Dear Ms m., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Best Gatwick airport hotel

Customer review rating 4.4/5

Mr T. C. Families - 15/07/2019 AccorHotels certified review

We have stayed at all Gatwick airport hotels and this was the best experience. Modern,clean, helpful staff and a good nights sleep

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

always very good

Customer review rating 4.4/5

Karen Solo - 15/07/2019 AccorHotels certified review

i always enjoy staying at your hotel

Dear Ms T., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Pre flight stay

Customer review rating 4.4/5

Ali B. Couples - 15/07/2019 AccorHotels certified review

A short but very sweet stay in a very spacious premium room with access to the VIP floor where hot canapés and a glass that was always full (thanks the the lovely lady Alexandria), kept us going.

Dear Ms B., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Good service great hotel

Customer review rating 4.4/5

Raymond W. Solo - 15/07/2019 AccorHotels certified review

Arrived 2am collected keys with online check in good room good breakfast

Dear Mr w., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Nice quiet atmosphere

Customer review rating 4.4/5

Åse Business - 15/07/2019 AccorHotels certified review

Nice quiet room with comfy beds. Friendly staff. Good breakfast. Nice fitnesroom.

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Excellent overnight stay & meal before our early flight the next day.

Customer review rating 4.4/5

Julie F. Couples - 15/07/2019 AccorHotels certified review

Everything was good, as always. It was nice to have our room upgraded. The meal in the brasserie was excellent

Dear Ms F., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Comfortable, relaxing and well appointed.

Customer review rating 4.4/5

Heidi S. Friends - 15/07/2019 AccorHotels certified review

We just returned from a 7 day cruise in Croatia. All of us were tired and wanting to relax. London was the layover for our return flight to Seattle, WA. Gatwick Sofitel was quiet, comfortable and well appointed. I had a wonderful night's sleep and breakfast was great!

Dear Ms S., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Amazing hotel

Customer review rating 4.4/5

Paul G. Couples - 15/07/2019 AccorHotels certified review

Clean friendly awesome restaurants Vanda

Dear Mr G., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Sofitel London Gatwick - beautiful hotel

Customer review rating 4.4/5

Julie W. Couples - 15/07/2019 AccorHotels certified review

We stayed with you for one night before flying on holiday and our room was wonderful and clean. We had a view of the airport and could see the flights going out. We would highly recommend this hotel as the staff were immaculately presented. The hotel was so clean and fresh and the rooms comfortable. We will definitely book you again.

Dear W., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If I may be so free to ask, it would be much appreciated if you can make the time to leave a review on TripAdvisor? This would give the public a chance to get to know your experience and motivate our team to strive better in providing excellent Customer Service. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Gabriela Libanio Guest Experience Manager http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Over night stay with parking

Customer review rating 4.4/5

Jo G. Couples - 15/07/2019 AccorHotels certified review

Check in was chaotic on the Saturday afternoon Tried to check in at central desk as vacant Turned away told the operative was with a guest Although no other person visible Having checked in on line also an Accor club member

Dear Ms Ken G., Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and ambassadors have also been advised in order to prevent future occurrence. Once again please accept my sincere apologies for the inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Isabelle Nganzie Guest Relations Executive

VERY CLEAN AND ORGANISED FRIENDLY HOTEL

Customer review rating 4.4/5

Anonymous Families - 15/07/2019 AccorHotels certified review

WE OFTEN STAY THERE IN TRANSIT. ONLY DOWNSIDE IS LIMITED AND UNEXCITING RESTAURANTS AND BAR AREAS.

Dear Mr C., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Executive http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Quiet and peaceful and happy

Customer review rating 4.4/5

John. M. Couples - 15/07/2019 AccorHotels certified review

Surprisingly quiet! I couldn't believe that it was a airport hotel. My home in California is 5 miles from the airport and it is louder at night than this hotel room was. The hotel staff were on point and very helpful for me when I asked for direction to the airline check-in counter they knew exactly where I was looking for and helped me get there without hesitation.

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Good overnight pre flight stay

Customer review rating 4.4/5

Amy Y. Friends - 15/07/2019 AccorHotels certified review

Check in experience was good and rooms comfortable. The hotel is great location right by the airport terminal and reasonable price given this. We didn’t use any other services due to brevity of our stay

Dear Ms Y., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Mrs

Customer review rating 4.4/5

Sharon D. Couples - 15/07/2019 AccorHotels certified review

Always a restful stay before a flight. Comfortable bed, clean and spacious and my request for a runway view was met ...much appreciated

Dear Ms D., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Consistency is key

Customer review rating 4.4/5

D A. Business - 15/07/2019 AccorHotels certified review

Last week was my third stay over at the Sofitel Gatwick Airport, and also the first time I have booked one of your meetings rooms and had colleagues stay over as well, and I can safely say that you are fast becoming one of my favourite hotels to use on Business. Why - the quality, but perhaps more importantly, the consistency of the service myself and my colleagues receive when we use your hotel is brilliant. Your greatest asset being the friendly, attentive and helpful staff who great you with a smile, a can do approach to service and genuine interest in helping make your stay / meeting as enjoyable as it can be. We will be using your hotel quite regularly over the coming months and I know it is something that we will look forward to every time we do.

Dear Mr A., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html
Customer review rating 4.4/5

Anonymous Families - 15/07/2019 AccorHotels certified review

Safe and reliable

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

Dr. David Geoffrey H.

Customer review rating 4.4/5

Geoffrey Friends - 15/07/2019 AccorHotels certified review

The delight in staying at the Sofitel Hotel Gatwick is it's reliability. The beds are amazingly comfortable as are the pillows. The rooms are always spotlessly clean and all your staff are very helpful and polite.

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel London Gatwick. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we would like to give the public a chance to get to know your experience and also to motivate our team to strive better in providing excellent Customer Service, it would be much appreciated if you could take your time to leave your review on TripAdvisor using the link provided below. Thank you once again for your positive review and I look forward in welcoming you back soon! Sincerely, Guest Relations Team http://www.tripadvisor.co.uk/Hotel_Review-g187051-d243420-Reviews-Sofitel_London_Gatwick-Crawley_West_Sussex_England.html

This time not so good

Customer review rating 4.4/5

Sean D. Couples - 15/07/2019 AccorHotels certified review

We arrived late at 10pm and check in was great and quick. We received a voucher for complimentary drinks which was very nice and unexpected. We had dinner at Urban Cafe excellent as always and finished off with our two complimentary glasses of wine in the bar. We went to bed ar around 11.45pm as we had an early flight to catch. At 3.55am we were awoken with knocking on our door I’m a heavy sleeper so my wife woke be a little shocked to say there was someone at the door. I did not open and spoke through the door to find out it was a awake up call that I had not ordered. Anyway I reported it to reception next morning with a bit of an angry wife as she did not go back to sleep and was informed that the procedure is policy if the phone was not answered in the room so somebody missed a wake up call, not the end of the world for us but could have started our holiday without the hassle.

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