Hotel - ibis London Elstree Borehamwood
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Elstree Borehamwood Hotel

4.0/5 1,096 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 122 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 16 family rooms
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.2/5 AccorHotels Rating 2,891 reviews

Our guest reviews for ibis London Elstree Borehamwood

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,096 reviews
Hayley B. Families - 17/07/2018 AccorHotels certified review
« Mrs »

My husband and I were booked into your hotel on the evening of Friday 13th July 2018 via Haymarket Holidays as part of their group booking. We decided to stay an additional night so booked a double room for the evening of Saturday 14th July 2918. On Thursday 12th July 2018 our arrangements changed so I called to ask for our booking for Saturday 14th to be changed to a triple room. I was asked by your colleague how many adults would be in the room, to which I answered 3. I was then informed the booking had been changed. On checking in late on Friday 13th July we asked staff if we would be staying in the same room on Saturday evening to which we were told no. The room we had been allocated was a double and as we wanted a triple for Saturday evening it would mean a move of rooms. We were informed that our luggage could be stored if we wished. We left the hotel early on Saturday morning only returning about 10.30pm that evening. Whilst checking in I was informed our booking could not be found, only then to be told we had checked in already and was then given the key to the same room again. I explained there must be a mistake as that was only a double room and triple was needed. The two members of staff on duty that evening explained that our booking was only for a double room and we could only have a triple subject to availability!!! I was not informed of this and this was despite my phone call to change the booking two days earlier or indeed as we were checked in the previous night by the same two members of staff and had discussed the change of room with them. I expressed my disappointment and frustration as asked for a resolution to wish I was told the hotel was fully booked and was indeed shown the computer screen to prove this! Why he thought I needed to see this I still do not know. The only resolution that could be offered was a mattress on the floor of our already small room. My husband was then asked if he would like some help to move the mattress! It was made very clear that we would not be moving any mattresses. After waiting in your bar area for the room to be sorted we return to it to find that yes the mattress had be taken into the room but no extra pillows, a towel or a cup had be added. The staff made it clear the error was not theirs as they had not been on duty during the day. Whilst checking out we were asked if we had enjoyed our stay. We informed him about the previous nights incident to which he replied he was not in duty that evening. Not one member of your staff wanted to take responsibility for the mix up. I wound appreciate your comments on this matter. Thank you for your time.

Anonymous Business - 16/07/2018 AccorHotels certified review
« great »

very professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALISTAIR M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I will share your comments with the team. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Magali Couples - 15/07/2018 AccorHotels certified review
« Perfect »

Nice day, great breakfast, excellent service. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAGALI P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I will share your comments with the team. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Elsie Couples - 15/07/2018 AccorHotels certified review
« Beware of the Breakfast »

The hotel is clean and modern, all of the staff were very welcoming and helpful. The room was clean and modern especially the efficient shower module. Bed was comfortable. Breakfast was an experience I would not like to repeat. Finding plates, glasses and cutlery is a mini physical workout, nothing appears to be grouped together in a logical manner so you have to check all of the different areas to find what you need or even ask the staff where things are. It is the first time I have ever seen a bubbling fruit salad it was not a pleasant experience, it rendered the fruit tasteless apart from the melon which had an unpleasant tang and fizzed in the mouth. I think the fruit was fermenting. I don’t like streaky bacon or baked beans which limited my selection of the warm food, the hash browns were very dry and tasteless, the scrambled egg was well past its best being very dried up and unappetising in appearance. The sausages were the only part I enjoyed. We would certainly stay in this hotel to sleep but breakfast would be bought somewhere else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LINDA P., Thank you for taking the time to tell us about your experience at the ibis London Elstree Borehamwood. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Squeo, Hotel Team Leader

B Business - 13/07/2018 AccorHotels certified review
« good clean hotel »

It was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRETT B., Thank you for replying to our survey as this helps us in improving the services we offer at the hotel. We are glad that you enjoyed your stay with us. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Clare Business - 12/07/2018 AccorHotels certified review
« Missc »

I thought ibis are meant to be up there with Hilton’s but boy was I wrong. The toilet is like a porta loo in the room, ugly. When you have a shower the water does not drain away fast enough so over spills to the sink and toilet leaving the floor very slippery. The smell from the toilet seemed to stink the whole room out. As soon as I walked into the room the smell of toilet hit me it was vile. I put up with it thinking the smell would go once I opened the window but it was too strong for that, I asked the cleaner to take a look at it one morning and all I received was a blank look on her face and surprise surprise it still smelt. No room service which when you travel on your own is a shame, you could order food at the bar and take it up yourself. Not much choice on the dinner menu but enough to find something you want. It was a restaurant as such just a corner at reception like a cafe, breakfast was limited, didn’t fill me with excitement and they ran out of coffee on the 2nd morning. The staff were lovely at reception and were really welcoming. Overall though I would not stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLARE H., Thank you for your feedback received following your recent stay at Ibis London Elstree and Borehamwood. In the first instance, may I offer my sincere apologies for the poor service you received on this occasion. Please be assured that this is not a true reflection of the high standards upon which Ibis prides itself. At Ibis you should always find your room fresh and clean and I was most surprised and disappointed to read that this was not your experience. I assure you that the shortfalls in cleanliness and maintenance of the toilets you have described are not at all typical. In view of your comments, expected standards have been reiterated to all housekeeping and maintenance staff. For your comfort in the future, please be advised that hotel staff are available around the clock to assist guests with any issues that may arise; and this instance may have been able to offer you an alternative room to ensure you a more comfortable stay. Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future. Sincerely, Vincenzo Squeo, Hotel Team Leader

Steve B. Business - 12/07/2018 AccorHotels certified review
« Mr »

Good- staff exceptional. Food - superior. Room fine. Shower thermostat faulty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVE B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I will share your comments with the team. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Jeffrey Couples - 11/07/2018 AccorHotels certified review
« Very convenient comfortable hotel with excellent staff »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEFFREY S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I will share your comments with the team. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Nicola M. Couples - 09/07/2018 AccorHotels certified review
« Very pleasant »

Very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICOLA M., Thank you for replying to our survey as this helps us in improving the services we offer at the hotel. We are glad that you enjoyed your stay with us. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

To… Couples - 09/07/2018 AccorHotels certified review
« Enjoyable stay »

Hotel room was really clean with a comfortable bed and air conditioned. All staff were friendly and helpful, breakfast was good and the value was excellent for a hotel 15 minutes from central London by train. Would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOM C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I will share your comments with the team. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Janice B. Families - 09/07/2018 AccorHotels certified review
« Friendly »

The hotel was ideally situated to meet our needs. We had calamari fro our evening meal which did taste like rubber and was inedible. Our room temperature didn't work at all but the man at reception gave us 2 fans for air conditioning which met our needs. Shower is amazing and very powerful. Value for money is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANICE B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay even if you had some small issues and I will share your comments with the team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Claire C. Couples - 09/07/2018 AccorHotels certified review
« Really good »

Really good can’t fault it we will stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLAIRE C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I will share your comments with the team. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Anonymous Families - 08/07/2018 AccorHotels certified review
« We were happy & satisfied with the accommodaion and service. »

Service was good. However, the breakfast could be a it better than was provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LADISLAUS J., Thank you for replying to our survey as this helps us in improving the services we offer at the hotel. We are glad that you enjoyed your stay with us. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Carole R. Families - 08/07/2018 AccorHotels certified review
« Friendly and convenient hotel to stay and very clean. »

Very pleased with the room and location of the hotel. The parking is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAROLE r., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and I will share your comments with the team. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

David S. Solo - 08/07/2018 AccorHotels certified review
« Very nice hotel with pleasant staff »

Comfortable room with really comfortable bed. Food available was nicely cooked and presented. Staff were most helpful and understanding. The facilities in the room were good though I found the floor in the shower a bit slippery and nothing to hold on to. The hinges on the shower door could do with a drop of oil! I will be contacting you again when I have to come for my next appointment. I have a slight walking and standing problem and staff were extremely helpful, even retrieving my walking stick.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID S., Thank you for replying to our survey. We are glad that you enjoyed your stay and I will share your comments with the team. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Vic Friends - 08/07/2018 AccorHotels certified review
« Fine »

Room was basic but functional. Quite hot in the night but weather a bit hotter than usual. Breakfast was a lot of waiting around but tasted alright.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VICTORIA B., Thank you for replying to our survey as this helps us in improving the services we offer at the hotel. We are glad that you enjoyed your stay with us. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Anonymous Families - 07/07/2018 AccorHotels certified review

All good

Dave E. Solo - 07/07/2018 AccorHotels certified review

Sightseeing

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVE E., Thank you for replying to our survey as this helps us in improving the services we offer at the hotel. We are glad that you enjoyed your stay with us. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Anonymous Families - 04/07/2018 AccorHotels certified review
« Pleasant »

Pleasant. Beds quite comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHNSON R., Thank you for replying to our survey as this helps us in improving the services we offer at the hotel. We are glad that you enjoyed your stay with us. It is always a pleasure to receive positive feedback, so we would appreciate if you could take 2 minutes and leave a review on Tripadvisor on the link below. https://www.tripadvisor.co.uk/UserReviewEdit-g672161-d866586-Ibis_London_Elstree_Borehamwood-Borehamwood_Hertfordshire_England.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Squeo, Hotel Team Leader

Peter Z Friends getaway - 04/07/2018 TripAdvisor review
« Weekend stay »

Actually the fourth year we have stayed for a weekend in the summer time. For the price the room was good with air conditioning very welcome. Slight odour from plumbing. Breakfast not that great but acceptable. Not many staff on duty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter Z, Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them. Kind regards, Rodrigo A Smania General Manager

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