Novotel Ha Long Bay Hotel 4 stars

TripAdvisor rating 4.0/5 1,069 reviews
Novotel Ha Long Bay
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+ 25 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Visibility of sea view (700m)

  • Opposite position to beach access way

  • 3 minutes driving to Sun World Ha Long parks and city center

  • Most favorable out-door swimming pool in town

  • Most rooms feature a balcony

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward
Ha Long city, Quang Ninh
Vietnam
200000
ha long city
viet nam

Tel: +842033848108

Fax: (+84)203/3848018

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAT BI AIRPORT At 69km / 42.87 miles

  • By plane

    NOI BAI At 140km / 87 miles

  • By plane

    NOI BAI INT.AIRPORT At 144km / 89.48 miles

GPS :20.951973, 107.041898

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with Twin Beds

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 King-size Bed

  • Max. number of persons: 4
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 60
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with twin beds and bathtub

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Pots/Pans/Dishes
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds, with Balcony

  • Max. number of persons: 4
  • Area: From 32
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lobby Lounge Bar is the perfect venue to have a quiet drink with friends, a casual meeting or to simply admire the magnificent sunset over World Heritage listed Ha Long bay. Daily live music features from 6 p.m.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE POOL BAR

Photo non contractuelle / Strictly non binding

Enjoy a dip in the pool before sipping on a cool cocktail, beer, juice or shake from The Pool Bar. Located poolside, the bar also serves a range of specially flavoured teas, coffees, soft drinks and fruit cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 380

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,016 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,069 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Worth the price

Customer review rating 4.4/5

Ky A. Families - 10/10/2019 AccorHotels review

Beautiful rooms! The staffs are very professional and welcoming. Totally worth the price.

Dear Nguyen Quang Ky a., We would like to express our gratitude towards your very kind feedback regarding your recent stay at Novotel Ha Long Bay. I am very proud to read that you found your experience "worth the price", this is what our teams strive for everyday from our heart. Thank you so much for taking time to write us your opinions. We look forward to welcoming you again and offering you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Fabulous anniversary stay

Customer review rating 4.4/5

Karen Couples - 08/10/2019 AccorHotels review

Have a lovely time from the moment we arrived. The staff were just fantastic- helpful & polite. We had a great room with a view, the room was decorated beautifully & romantically for our wedding anniversary. The cake was an unexpected & delicious surprise. Breakfast was delicious many options & types of food to choose. Will come back.

Dear Karen Lea R., No words are enough to express my gratitude towards your very kind feedback regarding your stay at Novotel Ha Long Bay, and I am furthermore delighted that you had such an excellent time in our hotel. Your lovely message will only help us keep on providing magnificent experience for our guests. Thank you again and Novotel Ha Long Bay looks forward to welcoming you back to offer you other pleasant experiences. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Delightful stay

Customer review rating 4.4/5

Cy Friends - 07/10/2019 AccorHotels review

Very enjoyable. Staff very friendly and helpful.

Dear Allison-Young C., Thank you so much for spending time sending us your very nice feedback regarding your recent stay at Novotel Ha Long Bay. I am very proud to read that you found your experience "delightful" because this is what our team strive for everyday form our heart. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Modern, clean, large rooms, professional attentive staff

Customer review rating 4.4/5

Zenon S. Solo - 07/10/2019 AccorHotels review

Pleasant, comfortable

Dear Zenon S., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always such a pleasure to receive positive feedback. Your verly lovely message will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to have a chance of welcoming you back and offering you other pleasant experiences Sincerely, Vu Ngoc Diep Guest Experience Executive Novotel Ha Long Bay

Friendly staff but bed is very hard and no milk for coffee

Customer review rating 4.4/5

Anonymous Business - 02/10/2019 AccorHotels review

Great staff. Reasonable location. The beds are very hard and hurt my back. No milk for coffee makes it difficult to wake up in the morning

Dear Jacques K., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I trully regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. All of your mentioned above regarding the bed and coffee were noted and conveyed to Novotel Ha Long Bay management team so as to revise and release proper solutions. We sincerely appreciate your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Diep Vu Guest Experience Executive Novotel Ha Long Bay

Picturesque hotel great pool very helpful reception

Customer review rating 4.4/5

T. Families - 02/10/2019 AccorHotels review

We enjoyed the hotel very much breakfast was terrific

Dear Zarro T., Thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long. We genuinely feel grateful for your lovely message and furthermore delighted that you had such an excellent experience in our hotel. Your words will help us keep on providing magnificent experiences for our guests. Thank you again and we loo forward to welcoming you again and offering you other pleasant stay. Sincerely, Diep Vu Guest Experience Executive Novotel Ha Long Bay

Good service for me and my family during our stay

Customer review rating 4.4/5

S. T. Families - 29/09/2019 AccorHotels review

All staffs are very helpful and provide their professional services to me and my family. We are really appreciated

Dear T. S., Novotel Ha Long Bay thanks you for choosing our hotel as your accommodation choice during your recent visit to Ha Long. No words are enough to express my gratitude towards your very kind feedback and I am futhermore delighted that you had such a wonderful experience in our hotel. Your words will help us keep on bringing magnificent time for our guests. Thank you again and we look forward to welcoming you and your family again. Sincerely, Diep Vu Guest Experience Executive Novotel Ha Long Bay

Novotel Halong Bay the place to stay

Customer review rating 4.4/5

Lisa J. Couples - 29/09/2019 AccorHotels review

Customer service fantastic, food great, location very good, pool amazing..

Dear Lisa J., We would like to express our gratitude towards your very nice comments regarding your stay at Novotel Ha Long Bay. I am very proud to read that you found our customer service "fantastic", this is what our team strive for everyday. Thank you again and we look forward to welcoming you again to offer you other pleasant experiences. Sincerely, Diep Vu Guest Experience Executive Novotel Ha Long Bay

A very happy stay.

Customer review rating 4.4/5

S. H. Couples - 28/09/2019 AccorHotels review

Great room and view. Just did not enjoy the breakfast.

Dear H. S., We would like to express our appreciation towards your feedback regarding your stay at Novotel Ha Long Bay. It's glad to know that you enjoyed the room with beautiful view. However, I am sorry that the breakfast did not meet your expectations, please allow me to express my sincerest apology. We are taking the appropriate measures to address the problems and prevent future occurence. Thank you again for taking time to share your comments with us and hope we will have the pleasure of serving you and your family again soon. Best regards, Diep Vu Guest Experience Executive Novotel Ha Long Bay

Best hotel in Ha long bay.

Customer review rating 4.4/5

J. Couples - 26/09/2019 AccorHotels review

Excellent staff, delicious food, best view of the bay and plaza, beautiful room and facilities, beautiful pool, centrally located. Reasonably priced 4 star hotel. You can't go wrong staying here.

Dear Coffman J., We would like to thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long. It is grateful to know that you enjoyed your stay with us. We will certainly send your generous words of praise to our staff who will be very motivated to keep up the good work. Thank you again for taking time to share your experience we hope to have opportunity to welcome you back in the near future. Sincerely, Diep Vu Guest Experience Executive Novotel Ha Long Bay

Beautiful big bed Location great Staff amazing

Customer review rating 4.4/5

Louise T. Friends - 13/09/2019 AccorHotels review

Food was just beautiful Everything Food suitable for all tastes Staff so very friendly. A beautiful place to stay

Dear Lousie T., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have oppotunity to be of service to you again. Sincerely, Thoi Dinh Room Division Manager

Fabulous stay

Customer review rating 4.4/5

Margo Couples - 12/09/2019 AccorHotels review

Beautiful hotel, staff are so attentive and rooms are amazing. Couldn’t ask for anything more.

Dear Ms. Margaret, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have oppotunity to be of service to you again. Sincerely, Thoi Dinh Room Division Manager

Extremely satisfied

Customer review rating 4.4/5

D. T. P. Families - 09/09/2019 AccorHotels review

I was so happy and satisfied, except for the interior facilities such as: table, chair, wardrobe were little bit old with alot of scratches.

Dear Ms. P., Thank you very much for taking your time to share your feedback in regards to your recent stay at Novotel Ha Long Bay. It is our great pleasure to learn that you had a happy and satisfied stay with us. On the other hand, we also much appreciated your comments about interior facilities. We apologize for any inconvenience caused. Our maintenance team was instructed to work on touching up for improvement. Many thanks again for your feedback and we hope to have oppotunity to better serve you in the future. Sincerely, Thoi Dinh Room Division Manager

Wonderful stay at Novotel Ha Long Bay

Customer review rating 4.4/5

Luong T. H. Couples - 04/09/2019 AccorHotels review

We had a wonderful stay at Novotel Ha Long Bay, our room was perfect, the dinner and breakfast were good and the staff were extremely friendly and helpful. Thank you very much!

Dear Luong Thanh H., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Ha Long Bay Management Team

The Best Hotel in Vietnam

Customer review rating 4.4/5

Alex J. N. Friends - 29/08/2019 AccorHotels review

- The General Manager, Mr. Oh 님 "Turns & Touches Every Stone in the Hotel. He always walk around the lobby & pool side to greet the guests and take care of them with the warmest heart. Your Hotel is gorgeous & Your Staff are very kind and lovely" - 프론트데스크 직원 Ms. Hong 의 "Guest Recognition & Warm Welcoming" - 인턴직원 Mr.Choong 의 "Welcome Drink Service was impressing & Providing Local Information & Craftmanship" - 스파리셉션직원 & Therapist Ms.Nguyen "Mastered Craftmanship & Great using of Ice-Breaking"

Dear N. J., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Revenue Manager Novotel Ha Long Bay

Nice and clean with friendly staff

Customer review rating 4.4/5

Sharon G. Couples - 27/08/2019 AccorHotels review

Nice venue, good service and friendly staff

Dear Sharon G., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Revenue Manager Novotel Ha Long Bay

Ok hotel

Customer review rating 4.4/5

A. D. Couples - 24/08/2019 AccorHotels review

Lobby bar is good. Check in check out staff and restaurant staff needs to keep up to Novotel standards.

Dear D. A., We thank you so much for taking the time to share your review with us on Booking.com It is grateful to read that you enjoyed your stay with us at Novotel Halong Bay. We will certainly send your generous words of praise to our staffs who will be very motivated. However, we apologize for any inconvenience during your stay. We received your appreciation about the check - in and check - out process. Rest assured that we will emphasize on training receptionist again as soon as possible. We look forward to welcoming you back our hotel soon Sincerely, Novotel Ha Long Bay Management Team

Worst experience ever in Accor Hotels

TripAdvisor rating 4.0/5

Jose_Ramon_Pardo Friends getaway - 22/08/2019 TripAdvisor review

I arrived to the hotel after two incredible days in Halong Bay. It is impossible to describe the feelings of the arrival: noise, no attention, no información, local tourism with no education, ... The room was the reflect of the lobby impression: old, scratches, no details, ... It seems you are in a two star beach hotel in the middle of nowhere. Definitely, not for foreign travellers.

Dear Jose_Ramon_Pardo, We would like to thank you for bringing to our attention the problems you have encounted during your stay at Novotel Ha Long Bay. Please accept our deepest apologies for the unacceptable services provided to you in our hotel, your comment raised many concern that need to be addressed and will inspire us to strive harder in serving future guests. We trully hope you will be able to accept our apology and give us the opportunity to regain your trust. Best regards, Novotel Ha Long Bay Management team

4 brilliant nights at Novotel Ha Long Bay.

Customer review rating 4.4/5

Scott L. Couples - 21/08/2019 AccorHotels review

Staff was incredibly friendly and helpful, very impressed with their English! Accommodation was lovely and amenities were great, especially loved the breakfast and convenience of the pool on the main level. Miss Linh was particularly wonderful and professional, a pleasure to know.

Dear Scott L., Thank you for choosing Novotel Ha Long Bay as your accommodation choice and taking time to share your feedback with us. It is our great pleasure to learn that our staffs delighted you. Your praises will give us a huge motivation to work better and better. Thank you again for your feedback and we hope to have chance to welcome you back soon. Sincerely, Novotel Ha Long Bay Management Team

First time in a lifetime to run away from the hotel

Customer review rating 4.4/5

José R. P. Friends - 21/08/2019 AccorHotels review

After 30 years staying in Accor Hotels, it is the first time to go out of the hotel after the check-in. You can't imagine what there is inside: children without beauvoir, screaming, jumping, throwing shoes against other guests, playing with the sculptures of the hotel, ... But this is only the beginning. The room is the reflect of the first impression. The furnutires are destroyed and the floor is full of scratches. Finally, staff did not pay attention to anything till I told them I was going to leave the hotel. Difficult situation in Halong with the type of tourism that the hotel receives.

Dear Jose P., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We apologize for any inconvenience during your stay. Rest assured that we will emphasize on improving our hotel facilities and staff's professionalism. We also make a plan to restrict the noise in our hotel as quick as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Ha Long Bay Management Team
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