Hotel - Novotel Ha Long Bay
Novotel Hotel Novotel Hotel

Novotel Ha Long Bay Hotel

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4.0/5 874 reviews
All hotels in Ha long city
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Nearby)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Nearby)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Badminton
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 225 rooms
  • 106 non-smoking rooms
  • 57 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 650 reviews

Our guest reviews for Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 874 reviews
AccorHotels certified review
Karno E. N. Business - 08/12/2017
« I love Novotel »

This is a place I call it home away from home. Comfortable and clean. Foods and services are awesome..... please keep it up Karno

AccorHotels certified review
B.. D. Business - 07/12/2017
« I am satisfied »

Staff were helpful but language difficulty is a problem.

AccorHotels certified review
V. D. Business - 23/11/2017
« Very Good »

Very Good

TripAdvisor review
Friends getaway - 21/11/2017
« Hotel overlooking the Ha Long Bay »

Hotel is well situated in the Ha long Bay area. There is a shopping street opposite the hotel. The staff in the hotel are very friendly and courteous. The arrival reception staff was very efficient knowing her staff well and also very friendly. My upgraded room was superb with the good view of the Ha Long Bay, good of the management in setting of the beautiful comfortable room . The Breakfast was very well set-up with a good variety of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LiewYC, Thank you very much for choosing Novotel Ha Long Bay as the accommodation during recent visit to Ha Long and taking the time to share your feedback with us. We are pleased to learn that generally you had an enjoyable stay and appreciated our room with the nice setting and the good view of the Ha Long Bay. The hospitality and helpfulness from our reception team to the all other teams also impressed you. Rest assured that your compliments will be shared among the team and it would motivate them much to maintain the good work. Your compliment on our breakfast buffet was appreciated. Thank you very much for sharing such motivating comment. We look forward to welcoming you back in the nearest future. Sincerely, The hotel management team

AccorHotels certified review
Strong Business - 18/11/2017
« Receptionist very helful and friendly »

Good location and receptionist

AccorHotels certified review
Froehlich M. Families - 05/11/2017
« Top hotel, top service - Novotel at its best »

We spent 2 nights for the wedding of my brother at the Novotel Halong Bay. The hotel is a classic Novotel with big rooms and lots of light, really stg you can rely on at Novotel. The food is very good (buffet by the pool....). I would like to give a special mention to the amazing staff. My mother got sick and needed surgery and the staff was super helpful with organizing things, printing out papers, preparing food to take out, really a lot of extra services that we needed. We all felt most well taken care of and I would like to congratulate the management for the quality of the reception team! Thank you for everything. You see the level of service of a hotel in special situations and we are very impressed how things were delt with.

AccorHotels certified review
S. Families - 01/11/2017
« Great hotel, clean, friendly and good food »

We enjoyed staying at your clean, fresh, welcoming hotel. Staff was helpful and friendly, breakfast buffet was fantastic and full of options, impressed overall with the beauty Novotel offers.

AccorHotels certified review
T. Solo - 01/11/2017
« When leaving you wish to have stayed longer »

Great location, attentive and efficient staff, excellent food and very pleasant rooms

AccorHotels certified review
N. Solo - 31/10/2017
« Nice hotel in Halong »

Halong is too touristy for my liking so will not return on that account. Novotel was clean. Staff slow to service in restaurant but polite. No manicure, pedicure service provided in spa. Staff did assist in finding a place where I could get that done. Massages were excellent in Novotel spa. Room very comfortable. Electricity kept being turned on and off one day of my stay.

AccorHotels certified review
E. Friends - 31/10/2017
« Short term stay »

We stayed 3 nights in an executive room on the ninth floor. While the staff was wonderful and the room very spacious and comfortable, we did not appreciate being woken up early repeatedly by crashing doors and shouting from another group of guests in the hallway. Another point of contention was the fact that there were no designated non-smoking areas around the pool.

AccorHotels certified review
H J. Couples - 26/10/2017
« Early check in overpriced »

We booked two nights at novotel in ha long bay and arrived very early at 4am, we asked if we could check in early but had a lot of difficulty talking to the receptionist. Eventually he let us check in but charged us $80 to do so, which was the cost of an extra night. Considering we did not book ahead to ensure we could check in early but arrived and no one was in the room this seemed like an unreasonable cost. Early check in is not the same as staying an extra night and should not cost the same. We had just got off an overnight bus journey so were very tired and as it was so early we were in no position to go elsewhere so paid. However it cast a negative spell over the rest of our trip. We both travel often and have used Novotel on many occasions, this is the first time that either of us have been charged so much for early check in or have had such difficulty doing so.

TripAdvisor review
Family - 24/10/2017
« Great stay »

Really excellent hotel and facilities. All staff were excellent but a particular mention for Tung Pham the bar tender really friendly makes great cocktails and he really did make our stay at the hotel a really good ambassador for Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 333lesleyd, We would like to thank you for choosing us as your accommodation choice and taking time to share your feedback to Tripadvisor readers. It is our pleasure to have your positive feedback of the service we delivered. Our passionate colleagues are working hard everyday to earn guests’ praises like yours and I will share your kind words to them, especially Mr. Tung Pham. Many thanks again, we look forward to welcoming you back very soon when your travels bring you to this beautiful Ha Long Bay. Warm regards, The hotel management team.

AccorHotels certified review
Traveller Couples - 23/10/2017
« Our holiday highlight experience. »

We thoroughly enjoyed our stay at Novotel Halong Bay. Many aspects of our stay were very satisfying such as room accommodation, food service, location and value for money.

AccorHotels certified review
Binh Business - 10/10/2017
« nice and ẹnoyable »

I enjoy the hotel, the view. Check in was a bit confusion but it was fine at the end

AccorHotels certified review
Gregory W. H. Couples - 08/10/2017
« Fake email »

Fake email

AccorHotels certified review
Nguyen D. T. Business - 08/10/2017
« Great service, helpful staff »

I feel welcomed when I arrived and I was satisfied with the hotel's offer to me as an Accor Platium Member.

AccorHotels certified review
Middle A. F. M. Families - 02/10/2017
« All expectations were met satisfactorily »

I came with my extended family, including parents, siblings and small children. We stayed in five sea view rooms on the 7th floor. The whole family was happy with what was served. We will come back for sure. Note: I myself stayed a couple of time in Novotel before but on working trips. This was my first personal trip and it was very good!

AccorHotels certified review
A. C. Friends - 01/10/2017
« wonderful staff »

first class, all the staff polite and helpfull

AccorHotels certified review
Anonymous Friends - 14/09/2017
« Perfect »

Hotel good location, near center. Food very nice. Special service this hotel very lovely. Receptionist warm welcome us friendly and helful. We feel relax and will return your hotel

AccorHotels certified review
R. A. Couples - 12/09/2017

Perfect

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