Novotel Ha Long Bay Hotel 4 stars

TripAdvisor rating 4.0/5 1,031 reviews
Novotel Ha Long Bay
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Hotel extras

  • Visibility of sea view (700m)

  • Opposite position to beach access way

  • 3 minutes driving to Sun World Ha Long parks and city center

  • Most favorable out-door swimming pool in town

  • Most rooms feature a balcony

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward
Ha Long city, Quang Ninh
Vietnam
200000
ha long city
viet nam

Tel: +842033848108

Fax: (+84)203/3848018

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAT BI AIRPORT At 69km / 42.87 miles

  • By plane

    NOI BAI At 140km / 87 miles

  • By plane

    NOI BAI INT.AIRPORT At 144km / 89.48 miles

GPS :20.951973, 107.041898

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 King-size Bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 King-size Bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with Twin Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 King-size Bed

  • Max. number of persons: ‌4
  • Area: From 42
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 60
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with twin beds and bathtub

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Pots/Pans/Dishes
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds, with Balcony

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Bay view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOBBY LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lobby Lounge Bar is the perfect venue to have a quiet drink with friends, a casual meeting or to simply admire the magnificent sunset over World Heritage listed Ha Long bay. Daily live music features from 6 p.m.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE POOL BAR

Photo non contractuelle / Strictly non binding

Enjoy a dip in the pool before sipping on a cool cocktail, beer, juice or shake from The Pool Bar. Located poolside, the bar also serves a range of specially flavoured teas, coffees, soft drinks and fruit cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 380 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

933 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,031 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Satisfied

Customer review rating 4.4/5

Bonnie C. Couples - 26/06/2019 AccorHotels certified review

The room is big and tidy. The staff are all helpful and polite. Facilities are fine. Better if it can provide more dining choice for guests.

Good hotel with very friendly staff

Customer review rating 4.4/5

Klaus O. Solo - 02/06/2019 AccorHotels certified review

Good hotel with beautiful and clean rooms. Bathroom is very nice and comfortable,as well as a special recreation sofa area in my upgraded room,thanks to my ACCOR membership. Pool area and breakfast room are beautifully located, but overcrowded and very noisy especially during weekends. Staff is doing their best to manage the battle at the breakfast buffet. Therefore the price for breakfast,14 USD is much too high. It's not worth more than 8 USD. Many thanks to the always friendly and helpful staff.

Dear Mr. Klaus O., Thank you for your loyalty and for taking time to share your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to learn that you are happy with your room assignment and facilities in the room. We much appreciated your compliments in regards to our staff's friendliness and assistance. However, we are so sorry that your breakfast experience did not meet your expectation. Our project of enlarging the restaurant area has been on process and I hope it helps to solve crowded and noisy situation, especially at the weekend when most families travel with their kids. Thank you again for bringing the issue to our attention and therefore giving us the chance to improve our service. We look forward to have opportunity to better serve you in the future. Sincerely, Thoi Dinh Room Division Manager

Clean hotel, great staff, but lots of noisy kids

TripAdvisor rating 4.0/5

RossandJan Couples - 01/06/2019 TripAdvisor review

This is a great Novotel hotel. Rooms are big, very clean, and on level 12 have spectacular views across the Halong Bay, and over parks where the light and water show each night is well worth watching. Staff at reception, room cleaners, restaurants and bars, and tour desk are so helpful and professional. Head barman at cocktail bar is a great ambassador for the brand and makes fantastic cocktails..Management manage by walking around, greeting guests. Reasonbale English skills. 7 minute walk across the lights park to the beach, and 15 minutes into city and cablecar. Tour desk organised 6 hour cruise and dinner aboard Halong President cruiser. Excellent meal and sightseeing. Excellent recognition of Accor Platinum status with room upgrade, drinks, free breakfast, and 50% off meals. Only downside for us was that it was first week of school holidays, and there were lots of school groups and families with excited kids who do what kids do well = make lots of happy noise. So best to have breakfast and dinner later. We really enjoyed our stay at Novotel Halong.

Dear RosandJan, Thank you for taking time to give us your valuable feedback about Novotel Halong Bay after your stay. We were very happy and inspired when received your compliments about the staffs, facilities and services in the hotel. I am sure that I will impart to our staff from all the departments as a huge motivation to work harder and harder. We would like to apologize you for the inconvenience from noisy kids in the high season. We noted and tried our best to find out the solutions for this issue of the high season. Once again, we would like to thank you so much for choosing us to stay and hopefully we will have the opportunity to welcome you back to Novotel Halong Bay very soon. Sincerely, The Hotel Management Team

Clean and beautiful rooms...sometimes very noisy customer groups

TripAdvisor rating 4.0/5

Klaus2011 Solo travel - 29/05/2019 TripAdvisor review

A beautiful hotel,a bit outside of the city centre. Beautiful,clean rooms,a nice swimming pool and bar. Nice and beautiful located restaurant,but very crowded and noisy during breakfast time with struggle at the buffet...therefore bf price isn't convenient. Always a very friendly and helpful staff

Dear Klaus2011, Thank you for spending time to give us your valuable feedback about your stay at Novotel Halong Bay. Your satisfactions about the facilities, the pool and bar,... is exactly our expectation and our responsibility. I will impart your praises to our staff of all departments as a huge motivation to work better and better. Beside that, we will note your issue about another noisy customer and the struggle during the breakfast buffet. Because this time has been the high season so hopefully you can sympathize with us. We also have tried to control and balance everything to bring the best feeling to the customer when using our services. We will try more to find out the solutions for this problem. We look forward to seeing you again in the hotel very soon. Sincerely, The Hotel Management Team

Best service hotel

Customer review rating 4.4/5

Michael S. Couples - 27/05/2019 AccorHotels certified review

It was really a good stay, we got treated really well throughout our visit. While our Accor platinum status gave us some perks, it was especially the friendly and professional hotel staff which made the stay very comfortable. They helped us in many ways including the manager Reda el Gacham, who took time to assist us with our travel plans. But even regardless the hotel itself is run well and that is not always common, so worth mentioning.

Dear Mr. Michael, Thank you very much for your loyaty and for taking time to share your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback and your appreciation to our staffs' friendliness. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to be of service to you again soon. Sincerely, Thoi Dinh Room Division Manager

Great stay and great meeting

Customer review rating 4.4/5

S. Business - 27/05/2019 AccorHotels certified review

The room was clean, the food was good, the staff was very nice. I really appreciated the messages about sustainability and the fair trade products in all the rooms!

Dear Ms. S., Thank you very much for taking time to share your feedback here. It is our pleasure to learn that you had great stay with us. We are glad to read your appreciation on substainability and fairtrade product in the room. I will share your comment with our team and I am sure that this will serve as an encourgement to all of us who strive every day to bring superior service to our customer. Thank you again for sharing your experience, and we hope to have chance to be of service to you very soon. Sincerely, Thoi Dinh Room Division Manager

Mr Andrew P.

Customer review rating 4.4/5

Andrew P. Friends - 27/05/2019 AccorHotels certified review

Excellent from check in to check out, friendly and helpful staff. Buffet dinner and breakfast both exceeded expectations, amazing variety of choice. Thank you for having us stay with you!!!

Dear Mr. Andrew, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to learnt that you had an enjoyable stay with us. Your compliments on buffet dinner and breakfast are much appreciated. Rest assured that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I look forward to having chance to be of service to you again soon. Sincerely, Thoi Dinh Room Division Manager

From check in to check out it was incredibly amazing

Customer review rating 4.4/5

M. V. S. Couples - 15/05/2019 AccorHotels certified review

We ended up stopping by the hotel just to get massages booked for the afternoon but after seeing the great upkeep of the hotel, the incredibly friendly and helpful staff and the fact it was our honeymoon we both felt that it would be best to just stay a few nights! And we were so happy that we did! All the accommodations were above and beyond and we would definitely stay here again the next time we are in Halong Bay!!

Dear Mr. M., Thank you for spending your honey moon in our hotel and for taking time to share your feedback here. It is always a pleasure to receive positive feedback regarding massage service and the room. We much appreciate your compliments to our staffs' friendliness and assistance. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we definitely look forward to welcoming you back soon in the near future. Sincerely, Thoi Dinh Room Division Manager

Very Nice stay!

Customer review rating 4.4/5

El Friends - 14/05/2019 AccorHotels certified review

Amazing hotel, location, staff and food!

Dear Ellen, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to read that you found our hotel convenient to you. Your compliments in regards to service from staffs is much appreciated. On the other hand, I am sorry that your breakfast experience did not meet your full expectation. Our Executive chef has been working on that for improvement. Thank you again for sharing your experience, and we hope to have chance to welcome you back very soon. Sincerely, Thoi Dinh Room Division Manager

Excellent hotel experience

Customer review rating 4.4/5

G. M. Couples - 14/05/2019 AccorHotels certified review

Your staff are your greatest asset. The level of care and service we experienced was exemplary in every department. We were welcomed by friendly and happy people, the restaurant experience was wonderful, and the desk staff were unbelievably helpful. The room was super comfortable and the view was very cool, but the staff made the weekend memorable.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to read your appreciation to our staffs' friendliness and assistance . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have chance to welcome you back soon. Sincerely, Thoi Dinh Room Division Manager

Perfect!!!!!!!

Customer review rating 4.4/5

Chen M. Y. Families - 11/05/2019 AccorHotels certified review

Everything!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dear Ms. Chen, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have opportunity to welcome you back soon. Sincerely, Thoi Dinh Room Division Manager

Disappointing experience at the HA LONG BAY Novotel

Customer review rating 4.4/5

Winne L. W. Y. Business - 09/05/2019 AccorHotels certified review

First I got this email for customer satisfaction comments. But if you can not get my name right, then what is the point? when I checked into the Ha Long Bay Novotel on March 16 stayed for one night and already presented my Le Club Accor card to the front desk staff, and to my surprise when I checked in this time, there were no record of my Le Club information. I also mentioned to them my name is Winne and not Winnie. But they just don't care to correct the record. If this is the moment of truth I get, then I am very disappointed.

Dear Ms. Winne, Thank you very much for being a member of Le CLub Accorhotels and for sharing your experience at Novotel Ha Long Bay. We are extremely sorry to read about the mistake in regards to your name and your Le Club card. We have well noted your comments and emphasize on training to avoid such incident in the future. Rest assured that your profile has been updated correctly. It is regretted that your experience on other services at hotel did not meet your expectation. Your constructive feedback has been shared to relevant departments for improvement. We understand your disappointment and apologize for the inconvenience caused during your stay, but we believe you will understand that this does not reflect the usual level of comfort of Novotel Ha Long Bay. Please reach out to me directly at rd… if you would be willing to give us a chance to better serve you. It would be such a pleasure to personally welcome you back! Sincerely, Thoi Dinh Room Division Manager

Five day break

Customer review rating 4.4/5

Anonymous Couples - 07/05/2019 AccorHotels certified review

Extremely comfortable and large room. Massive shower and bath. Very polite and helpful staff.

great experience

Customer review rating 4.4/5

Lan L. Couples - 03/05/2019 AccorHotels certified review

we had a great time here and everything was perfect. I will still choose novotel ha long if I return to Ha Long.

Dear Ms. Man, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you to Novotel Ha Long again soon. Sincerely, Thoi Dinh Room Division Manager

We were well looked after with a smile in lovely surroundings.

Customer review rating 4.4/5

K. S. Couples - 02/05/2019 AccorHotels certified review

The room was terrific with great views and excellent fixtures. All the staff were pleasant and professional. We enjoyed our time in the bar and then the evening meal was delicious.

Dear Mr. S., Thank you for your loyalty and for taking time to share your feedback with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have chance to welcome you back again soon. Sincerely, Thoi Dinh Room Division Manager

Excellent service from very friendly staff, in hotel with lovely room.

Customer review rating 4.4/5

I. B. Friends - 29/04/2019 AccorHotels certified review

Found the staff very friendly and helpful. Room very nice, comfortable beds, lot of space. Nice restaurant, good food. Could not access the beach though because of building.

Dear B. I., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is our great pleasure to read your compliments regarding our room and F&B experience. We appreciate that you found staffs are friendly and helpful. For your information that the beach was opened by end of April, it is regretted that you could not access the beach during your visit in Ha Long. Thank you again for sharing your experience, and we hope your to have opportunity to welcome you back soon. Sincerely, Thoi Dinh Room Division Manager
Customer review rating 4.4/5

Mohamad A. T. Business - 29/04/2019 AccorHotels certified review

Nice place.

Dear Mr. MOHD, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is great to hear that you had a enjoyable stay with us. However, your breakfast experience did not meet your full expectation. Our Executive chef has been instructed to work on the menu and improvement. We will focus on training to make the arrival experience excellent. Thank you again for sharing your experience, and we hope to have chance to better serve you in the future. Sincerely, Thoi Dinh Room Division Manager

Nice Hotel

Customer review rating 4.4/5

Karen S. Families - 28/04/2019 AccorHotels certified review

Just a one night stay before our cruise. the staff were friendly the breakfast was good. The rooms were nice we had 2 adjoining rooms. We were offered an upgrade as we were accor members and a family who wanted to be next to each other which we had to pay for at first we said no, so they offered it cheaper so we said yes. On reflection we didn't really need to pay as they had already allocated us these upgraded rooms on the paperwork. We felt a bit ripped off by this, the executive room was very nice and big but facing the view meant facing the road which was noisey with construction work.

Dear Karen, Thank you for taking time to share your feedback regarding you recent stay at Novotel Ha Long Bay. Although it is great to hear your positive comment about our staff friendliness and breakfast, we are sorry for any inconvenience caused regarding room upgrade. Rest assured that we have taken serious note of your comments and we will emphasize on training to avoid such inconvenience in the future. Thank you again for your feedback and we hope to have chance to welcome you back in the future. Sincerely, Thoi Dinh Room Division Manager

Best stay

Customer review rating 4.4/5

Congpp Families - 28/04/2019 AccorHotels certified review

Staffs are very friendly and helpful. Best location to explore Halong bays and night street. Breakfast was delicious

Dear Mr. Cong, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thoi Dinh Room Division Manager

Pleasure to stay here

Customer review rating 4.4/5

Anh L. Friends - 22/04/2019 AccorHotels certified review

A real pleasure to stay here. The room was clean, aesthetically designed with great view. Would definitely stay here again.

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback regarding our hotel design.Your compliment to our room cleanliness has been passed to our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Thoi Dinh Room Division Manager
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