Hotel - Novotel Ha Long Bay
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Novotel Hotel

Novotel Ha Long Bay Hotel

160 Ha Long road, Bai Chay ward  Ha Long city, Quang Ninh  Vietnam 
200000  HA LONG CITY
VIET NAM

816 reviews
TripAdvisor Rating Based on 816 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Nearby)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Nearby)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Badminton
    • Billiards/Snooker (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 225 rooms
  • 106 non-smoking rooms
  • 57 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 568 reviews

Our guest reviews for Novotel Ha Long Bay

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 816 reviews
Certificate of excellence 2016
AccorHotels certified review
Jojit P. Families - 11/07/2017
« Service is good »

The hotel is decent and have well accommodating staff. But it's too loud, noisy. The lobby most of the time was full of locals (Vietnamese) seated on the sofas with their feet up and some lying down. Screaming children, loud conversations, tour agents yelling out names. Even at night time at 12 midnight, children were running along our floor and infront of our room, parents talking loud. Children playing badminton along our corridor. So it was difficult for us to relax and get some sleep. I don't know if this is Vietnamese culture but I guess the hotel should have some rules or policies for guests about certain things that shouldn't be done when in the hotel since it is under Accor Hotels to at least maintain its decency. We stayed 3 nights and all breakfasts were the same. On the other side of it, our room was big and great with all the amenities perfect for us family. Just the noise and screaming and loud talking anywhere that was really annoying. Other than that the hotel is good.

AccorHotels certified review
Shane C. Couples - 01/07/2017
« Good stay »

The breakfast was great. The room was clean and stylish. We had dinner in the restaurant at night and it was very good. I never seen a buffet for dinner before it was great. Restaurant, bell and check in staff were all fantastically friendly. Would highly recommend this hotel to anyone.

AccorHotels certified review
Jin S. Couples - 13/06/2017
« Very Satisfied with service from Hong and Thoung »

Hong at reception looked after us super nicely and made our anniversary night even more special. Thoung at concierge also helped us with handling the luggage with professional manner. Thanks to both of them!

AccorHotels certified review
Bui V. H. Families - 01/06/2017
« Ms »

Good acomodation and services but the room was quite small

TripAdvisor certified review
Couples - 31/05/2017
« overall very good stay »

the hotel was very clean and nicely decorated. The beach views are stunning from the room minus the construction. The staff was helpful and the restaurant food and drinks were great. they have a nice pool overlooking to the bay. The entrance to the beach is right across the street and free. The only negative was that there is a lot of construction right in front of hotel and so your beach view is both water and tons of construction. That seems to be the whole area though as they are building a big amusement park. This hotel is about a 15-20 min drive to where the cruise ships take off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear klaud3r, We much appreciate your comment regarding your recent stay at Novotel Ha Long Bay. It is always our pleasure to receive positive feedback. It is very nice to hear that you like our hotel, our swimming pool and our location. We appreciated also the nice word about our staff, food and drink. Your compliment will surely be shared with our staffs who are very motivated. Regarding the construction, the licences were granted in the area for Ha Long Tourism Development. Ha Long will be very different when you come back someday in the future. Once again, thank you for sharing your feeling and we look forward to welcome you back soon. Warm regards and safe travels, Novotel Ha Long Bay Management team

AccorHotels certified review
Anonymous Business - 27/05/2017
« So so.. »

Check in took a long time

AccorHotels certified review
Christine Friends - 24/05/2017
« Great place with Fantastic Service  »

Great place with Fantastic Service

AccorHotels certified review
Joe B. Couples - 22/05/2017
« Excellent hotel »

Excellent. Please refer to my review on TripAdvisor 13May and your response.

AccorHotels certified review
Thibault S. Couples - 21/05/2017
« A flawless service, but an executive room met with issues concerning the bathroom equipment.  »

We had a warm welcome the day of our arrival, Mrs. HONG took really good care of us and gave us the opportunity to upgrade to a better room, as it was a very special occasion for us. During our stay, we called room service and went to the restaurant numerous times: the service was perfect, excellent food, smiles, and prompt delivery. The executive room was marvelous, spacious and with a great view (we had view on the construction site but it's not your fault)! Although, we went through a few issues : the sink was barely draining and the lever behind it wasn't properly working. The sink was half-detached, there was water leaking from the bond between the sink and the counter. Another issue we had was the bathtub, water was leaking from below it and we had to call for a technician to solve the problem. Furthermore, the music coming from the Gala Dinner held by the pool was really loud, making it difficult to have a calm atmosphere in the restaurant, and the noise was still very loud from our room which was on the last floor (11th). It was not really a problem, but we suggest you lower the volume during your next events.

AccorHotels certified review
Steven Families - 16/05/2017

Receptionist very helpful and prodive us full information we need very fast. professional!

AccorHotels certified review
Anonymous Families - 09/05/2017

Check in and check out very fast, Receptionist good English and helpful. We will comeback Novotel Ha Long Bay

AccorHotels certified review
Anonymous Solo - 09/05/2017

friendly receptionist and warm welcome.

AccorHotels certified review
Anonymous Solo - 06/05/2017

SORRY, I didn`t stay in your hotel, 1/5 2017. So I can`t give you any reply!

AccorHotels certified review
Anonymous Friends - 01/05/2017

Good, but the room smelled a bit funny.

AccorHotels certified review
Anonymous Friends - 01/05/2017

Nice room and staffs.

AccorHotels certified review
Anonymous Business - 18/04/2017

Room was very nice. Service also.

TripAdvisor certified review
Couples - 13/04/2017
« Vietnamese Hospitality ! »

Great Hotel in a location that is a must for everyone to see. Staff bent over backwards to accommodate us at a very reasonable cost. The front desk changed money for us at the Vietcom Bank rate and the Concierege used the hotel car when a local taxi was not available at the local metered rate. Can not go wrong in this hotel, and I can not thank the staff enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnskhg, Thank you for taking time to give your feedback about your recent stay at Novotel Ha Long Bay. Rest assured that your great comments will be shared among our colleagues who being very motivated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Safe travels, For and on behalf of the management Novotel Ha Long Bay

AccorHotels certified review
Anonymous Friends - 07/04/2017

Friendly staff and modern room.

AccorHotels certified review
Anonymous Couples - 30/03/2017

nhan vien le tan rat than thien va giup do khach nhiet tinh. phong khach san cung rat dep va sach se. chung toi se quay tro lai khach san nay

AccorHotels certified review
Anonymous Friends - 30/03/2017

receptionist warm welcome us and bellman was bring our luggage very quick. the room clean with nice view.

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