Hotel - Novotel Ha Long Bay
Novotel Hotel Novotel Hotel

Novotel Ha Long Bay Hotel

4.0/5 1,004 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Nearby)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Badminton
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 225 rooms
  • 106 non-smoking rooms
  • 31 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 831 reviews

Our guest reviews for Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,004 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 02/03/2019 TripAdvisor review
« 25 Years Wedding Anniversary Holidays »

Professional staffs who go beyond their regular duties to assist with customers. Convenient and stress free check in/out, whoever is steering the ship at the hotel is doing a fine job. Will recommend family and friends to stay at the hotel. All requests fulfilled, and very enjoyable experience and staffs are genuinely nice, unlike Novotel Saigon Centre. Will most probably stay again in 3 months time. Thank you immensely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ydk1967, Thank you very much for spending your special 25th wedding anniversary holiday at Novotel Ha Long Bay and taking time to share your feedback here. It is our great pleasure to read your compliments to our staffs who made your stay a pleasant one. Your comment will serve as an encouragement to all of us who always strive to provide a superior service experience for every customer. Thank you again and we look forward to welcoming you back in 3 months time. Sincerely, The hotel management team

No N. Solo - 26/02/2019 AccorHotels certified review
« good physical location - still some staffing things to be learned to support western hotel guest expectations »

It was perfectly good. Very friendly staff, clean room. The restaurant struggled a bit both with keeping up with the volume of guests one morning (we had to wait several minutes for tables to be cleaned before we could sit down) and also the quality of the food generally was OK, but not great. For example, while some pastries were very good, the waffles were clearly made by someone who didn't understand what they were or how they should be cooked. (I think they lacked any butter? I could only two bites.). Despite some of these minor issues, that could be improved with time and continued training, and maybe a couple more talented chefs, it was generally a good experience for me.

C. V. Couples - 31/01/2019 AccorHotels certified review
« Excellent »

Our time at Ha Long Bay was excellent, the resort was clean and the staff was very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear v. C., Thank you very much for having chosen the Novotel Ha Long Bay for your stay, and thank you for sharing your feedback. We very much appreciate your lovely comments about our cleanliness, our enthusiastic and helpful staffs. Indeed, as your satisfaction is our number one priority, we feel proud that you had a great time among us. We look forward to welcoming you again and offering you other outstanding experiences. Your Sincerely, Pham Viet Anh Guest Experience Executive Novotel Ha Long Bay

N. W. Business - 28/01/2019 AccorHotels certified review
« Had a great stay, the staff were friendly and helpful »

One lady at Reception Desk was very helpful, i forgot her name. She helped me with my messy airport pick up arrangement on 19th Jan at 5:30 am. I've pre booked & paid for airport pick up through ATF 2019 committte. But they forgot to pick up me. She helped me to call that transport company and booked me taxi to airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. N., Thank you so much for taking the time to share this review of your recent stay at Novotel Ha Long Bay. We are delighted to read your kind words.I have shared them with the reception team and particularly, Ms. Bich- our Duty Manager, who supported you and who couldn't be prouder than reading you felt special and will remember her service. This was the best kind of solution that we'd like to offer you at that time. We can't wait for the opportunity to welcome you again for another "a great stay" at Novotel Ha Long Bay Warm regards, Pham Viet Anh Guest Experience Executive Novotel Ha long Bay Revenue Manager Novotel Ha Long Bay

Family - 19/01/2019 TripAdvisor review
« average stay »

smooth check in and check out , staff are helpful and enthusiasm.quality for breakfast are just so so only , seafood buffet dinner reasonable (VND499,000), those seafood also quite fresh.unfortunately there is a construction in front of the hotel , so quite noise and pollution.

Our hotel has responded to the review
Our hotel has responded to the review

Dear seeywong, Greeting from Novotel Ha Long Bay Hotel It is a great news to hear that you enjoy your stay specially the seafood buffet dinner with "reasonable price" and "fresh", the smooth of Check-in, Check-out and helpful staffs. Nevertheless, we extremely regret to read that some part of your experience did not meet up your expectation. Your value feedback is absolutely appreciated and we sincerely feel sorry for any inconvenience caused. I would like to show that Ha Long is developing city and there are many buildings under construction from the time being so that the noise and pollution outside are out of under control. However, I believe it will be "marvelous city" when all constructions finish. Once again, thank you for letting us know your comment and we sincerely hope we will have another opportunity to welcome you back in the near future when we will strive to make your experience more enjoyable. Your Sincerely, Pham Viet Anh Guest Experience Executive Novotel Ha Long Bay Hotel

Paula Families - 11/01/2019 AccorHotels certified review
« not for a long stay »

I was on a family trip we arrive from Hanoi to stay 2 nights at this hotel. I booked it because it was a known brand. When we arrived, around noon, they told me my room was not available yet, but they have another room (a better one, big one with an "special balcony", more space for the kids, etc). btu we needed to pay 75 dollars per night, or wait until 15:00 for hour room. We took it, and when we arrive, with our luggage carried by ourselves because they didnt have that service, it was just 1 bed in the room. So I asked again at the front desk for my old reservation. long story short: all rooms had balcony, the size of the rooms are almost the same (just a wider aisle for the "premium one"), and the view from the balcony was better in the cheaper room. I felt fooled. the amenities: big pool, to cool to go. Breakfast was good enough, room service average. location: far away from the harbors, near to a nice walking area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula A., Warmest greeting from Novotel Ha Long Bay! Thank you for taking the time to share with us your detailed personal feedback regarding your recent stay here at our hotel I am really saddened to know that you had some inconveniences during your Check-in at Front Desk. Rest assured that this has been discussed with the team and we are implementing strategic actions to address the concern. I regreted about the inconvenience from the handling between the receptionist and the bellman leading to the wait that you have gone through. This also will be reviewed with my team from the Front Office to minimize the similar shortcoming in the future. In terms of restaurant services, we received your recommendations deeply and try the best to find some methods for making it better Your Sincerely, Pham Viet Anh Guest Experience Executive Novotel Ha Long Bay

Martyn Couples - 10/01/2019 AccorHotels certified review
« Excellent »

Great staff great rooms great food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Blythe M., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you at Novotel Ha Long Bay very soon. Sincerely, Thoi Dinh Front Office Manager

Rohit Families - 04/01/2019 AccorHotels certified review
« Great hotel with great location »

Location location location that’s what comes to my mind when I think of novotal halong bay . Great hotel with lovely staff.. buffet breakfast was lavish, and so was the view from on room . You could see and feel the bay . Would definitely recommended this for family and group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rohit K., Thank you for sharing your wonderful experience during your recent stay with us. It is a delight to know that you had a full satisfaction during your recent visit here in Novotel Ha Long Bay from the location to our "Lavish Breakfast". It is grateful to learn that you've found our Staffs friendly. Please rest assured that I have shared your kind words with all the team who will be very motivated. We are looking forward to welcome you to Novotel Ha Long Bay for another wonderful stay. Your Sincerely, Pham Viet Anh Guest Experience Executive Novotel Ha Long Bay

D. H. D. Families - 02/01/2019 AccorHotels certified review
« Had a good time with Novotel Ha long Bay »

I and my family had a good time when staying in Novotel Ha long Bay. Only the restroom made a little bit unsatisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hoang D. D., Thank you for taking the time to review your recent visit at Novotel Ha Long Bay It is our pleasure to learn that you had a good time with your family in our property However, it saddens us that you were not satisfied with the restroom. Please allow me express my sincerest apologies for any inconvenience. We truly appreciate you for bringing this to our attention. My I invite you to contact us via gs… in order to have further details the matter that you've experienced. We are looking forward to welcome you back and show you what Novotel Brand is known for. Your Sincerely, Pham Viet Anh Guest Experience Executive Novotel Ha Long Bay

Anonymous Friends - 10/12/2018 AccorHotels certified review

The bed was unbearable and the food quite mediocre.

Isabelle Couples - 07/12/2018 AccorHotels certified review
« Comfortable Stay in Ha Long Bay »

Novotel as always was a very enjoyable and comfortable experience. Staff were more than happy to book a cruise and taxi and we felt very welcomed throughout our stay.

Quang Families - 02/12/2018 AccorHotels certified review
« Good experience »

So far so good.dont worry

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Quang, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have chance to welcome you back to Novotel Ha Long Bay soon. Sincerely, Thoi Dinh Front Office Manager

Lisa Families - 28/11/2018 AccorHotels certified review
« Lovely »

It was a lovely experience and we enjoyed our stay at the Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lisa F., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to Novotel soon. Sincerely, Thoi Dinh Front Office Manager

Thuy Business - 12/11/2018 AccorHotels certified review
« Rat tot »

Ky nghi tuyet voi.nhan vien rat than thien. Le tan nhiet tinh chu dao.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr v., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

Minh Families - 10/11/2018 AccorHotels certified review
« Relaxing at Novotel Ha Long Bay »

Warm welcoming from Front office staff, very quick check in and helpful. Room was clean and spacious with nice Bay view. Food dilicious and variety choices. Pool is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. o., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

Karno E. N. Business - 10/11/2018 AccorHotels certified review
« Home away from home »

What can I say about my experience that you haven't already heard. I love the feeling that staffs remembered me and we can talk about other things beside what are my immediate needs. But I do appreciate the room upgrade and the extra care that I received during my stay recently and also in the pass. And I will continue to expect rhat kind of service everytime I visit. Call me spoil if you will or it is my Accord Plus or Accord Platinum status doing its magic. I also have my colleagues staying here when they are traveling with me to Ha Long Bay. Even the guys from Hilton Hotels! Well, I am looking forward of seeing you all in 2 weeks time. *7500 words requirement a bit excessive. Yours, Karno E. N.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Karno Exedore N., Thank you for always choosing us and taking time to write such a wonderful review of our hotel. We are absolutely delighted to hear of your great experience with our service and attentive staffs. We appreciate all the great comments and will share your positive feedback with the entire team. I am sure everyone will be encouraged by your kind words and will be spurred on to continue working hard to exceed the expectations of our guests. We look forward to welcoming you and your colleagues back in 2 week times. Sincerely, Jung Hyun Oh General Manager

Nguyen T. Couples - 05/11/2018 AccorHotels certified review
« excellent »

Receptionist was helpfull and friendly as well. They helped me all information we need when we stay in Ha Long. The room is clean and spacious. we love Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nguyen T., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

Billy Couples - 01/11/2018 AccorHotels certified review
« excellent hotel »

good location, nice hotel , staffs are very friendly , i was very enjoyable high recommendation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sy, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcoming you back very soon in the future. Sincerely, The hotel management team

Jo Families - 28/10/2018 AccorHotels certified review
« Well located for Ha Long Bay boat trips. »

We were a family of 4 with 2 young daughters (11 and 8) and stayed in Novotel, Ha Long Bay for 4 nights. The hotel is clean and is well located for catching the boat over to Cat Ba or for a trip around Ha Long Bay. There are a number of shops and places to eat within walking distance too, but food in the hotel is also great. Great range of food for breakfast and the rooms and shared areas were all very clean. All staff were polite and helpful. We should particularly thank Hong on Reception ( there are 2 Hongs on Reception, this is the shorter of the 2!) for her helpful and kind approach throughout our stay, she really went the extra mile to find out information for us and help us organise our day trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lorio J., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. Rest assured that we will share your comments with our team, especially to our small Hong who made your stay comfortable. This feedback will serve as an encouragement to all of our staff as we always strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to Novotel Ha Long Bay soon. Sincerely, The hotel management team

Couples - 10/10/2018 TripAdvisor review
« Comfort in Ha Long Bay »

Arrived at the hotel after a Ha Long Bay cruise and was offered a upgrade to a suite which we took, very comfortable room with an amazing view over Ha Long Bay and Sun World. Pool was a great place to spend the late afternoon, it was pity that the pool bar was not open. Dinner and breakfast were both very good as expected. Would happily stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sagyone, Thank you for choosing Novotel Ha Long Bay as your accommodation choice during your recent visit to Ha Long. It is delighted to learn that you had an enjoyable stay with us. Your compliments to our room and view are much appreciated. We are sorry for any inconvenience caused by the pool bar opening time. We will definitely review to ensure that guest would be able to enjoy our service. We are also happy to read your comments regarding our dinner and breakfast. Thank you again for your review and we are looking forward to your next stay again. Best regards, The hotel management team

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