Hotel - Novotel Ha Long Bay
Novotel Hotel Novotel Hotel

Novotel Ha Long Bay Hotel

Our hotels AccorHotels
4.0/5 915 reviews
All hotels in Ha long city
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 1445000.00 VND Non member rate
From 1445000.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Nearby)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Badminton
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 225 rooms
  • 106 non-smoking rooms
  • 57 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 704 reviews

Our guest reviews for Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 915 reviews
AccorHotels certified review
Kim, I. S. Business - 17/04/2018
« General Director »

It was a very short trip but, everything was perfect.

AccorHotels certified review
W. B. Couples - 01/04/2018

Very nice hotel; all the new construction was a bit disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Barbara Blackwood, Thank you for choosing Novotel Ha Long Bay and taking the time to tell us about your experience. Beside your positive feedback that hotel is nice, we are sorry that the new construction made you disappointed. The construction was granted for building a square for the purpose of tourism development. We hope to have your kind understanding on the government strategies. Thank you again for sharing your feedback and we look forward to welcome you back in your next visit to Ha Long Bay Sincerely, The Novotel Ha Long Bay team

AccorHotels certified review
Anonymous Business - 28/03/2018
« The staff and the room were very nice. »

I enjoyed my stay at the Novotel, one complaint, my bed was too hard. The food was great and the price was very reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lillie G., Thank you very much for your loyalty. We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to know that you enjoyed your stay with us. We are sorry that our bed was not your preference. We wish we would have known your feedback at that time so that we would make your bed softer. Thank you again for sharing your experience, and we hope to welcome you back very soon and do not hesitate to contact us if you have any special requirements. With our best regards, The Novotel Ha Long Bay team

AccorHotels certified review
Nguyen Business - 23/03/2018
« Packed with tour visitors »

I stay in Novotel whenever I have business trip in Halong. I am disappointed this time as the hotel is packed with tour visitors. The hotel is loosing its class. Breakfasts were noisy and chaotic. Food are poor, reduced to minimal in terms of diversity. Details are overlooked. Flowers on dining table are fading for several days without being changed. Juice glass bottles at breakfast are stained.. In short, I don’t see value for money staying here for business travel. Same comments from my colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nguyen, First of all, thank you for taking the time to share your comments on your recent stay with us. Of course I am disappointed to learn that your overall experience was anything less than perfect. Please accept our apologies for the issues you highlighted. I would like to offer you the opportunity to contact me directly on ea… to elaborate on the food quality as its only with this feedback we can truly improve our offerings & product. I have to admits it’s sometimes hard to narrow down exactly what we are missing when we have so much on display and we offer to prepare anything else that a guest may require… our true approach to you. I will communicate your feedback to the relevant department managers, and assure you that we are working hard with the team to ensure we constantly deliver the experience our guests expect. Your feedback was and is still appreciated, rest assured we have listened and will do our best to continue to improve in the future. I do hope we have the opportunity to welcome you back in the future. Sincerely, Shane Austin Langdon Executive Assistant Manager

AccorHotels certified review
Corey C. Friends - 22/03/2018
« Very great customer service. »

The people at the front desk got us connected with cabs, recommended activities and even got our muddy boots from our cave hike cleaned. Best service in country.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Corey C., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

AccorHotels certified review
Avikash P. Families - 20/03/2018
« Ha Long Bay Visit »

It was an amazing experience staying with Novotel Ha Long Bay. Our room was fantastic and found it clean and replenished everyday. NOVOTEL Ha Long Bay staff are attentive and extremely friendly in all departments. Along the 5 days stay we made good friends at the hotel. The food was great as well with so many varieties to choose from. Even the cooks made my wife and I a special chicken curry. All of the staff working in the restaurant were just amazing. The bartenders were at the bar were really fantastic as well. We really enjoyed our stay at Novotel. Thank you all for looking after us. We will surely return back soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Avikash P., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

TripAdvisor review
Nessa T Friends getaway - 17/03/2018
« Would have been nice to know about the building site. Apart from that great »

Changing money was easy. Made an effort for my friends birthday with a cake in the room. Great breakfast variety. Pool needed cleaning. Friendly staff. Lovely room and nice bar area. Ordered food to the room which was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nessa T, We would like to thank you for sharing your feedback regarding your recent stay in Novotel Ha Long Bay. We are pleased to read that you had an enjoyable stay with us. It is encouraging as our guest’s satisfaction is our primary concern. Nessa T, we do appreciate your note on pool cleaning. The pool cleaning time has been rescheduled accordingly as lots of leaves fall down in this season. It is our hope to have chance to welcome you back very soon. With warm regards, The Novotel Ha Long Bay team

AccorHotels certified review
Anonymous Business - 13/03/2018
« Nice but noisy »

Good, but tourist buses create noise and disruption at all levels. Food hard to find at breakfast buffet after locusts come throught

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan Oshirak, Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. We are sorry that your experience did not meet your expectations. We apologize for the inconvenience you were caused by the noise from other tour groups. We will try our best for solution to minimize the impact to individual. We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope to have chance to better serve you when you next visit Ha Long Bay. Sincerely, The Novotel Ha Long Bay team

AccorHotels certified review
Josh C. Friends - 13/03/2018
« Fantastic hotel facilities, restaurant, staff and experience »

My friends and I all stayed 2 nights at Novotel Ha Long Bay and had a great time. Everything about our stay was excellent and we made sure to try everything Novotel had to offer. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Clarke Joshua, Thank you for choosing Novotel Ha Long Bay as your recent stay. We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

AccorHotels certified review
Tran T. T. Couples - 06/03/2018
« Nice hotel, good location, delicious food and great staff »

Good hotel in a good location. Buffet diinner is plentiful and delicious. All the staff are freindly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thuy, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

AccorHotels certified review
Thuy Families - 06/03/2018
« Good service and location »

Very nice hotel, service fantastic and alls staffs helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Thu, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

AccorHotels certified review
Bao L. Couples - 05/03/2018
« You get what you pay for, a memorable experience. »

Good services, nice room, receptionists are lovely and responsible, welcoming atmosphere, restaurant and lobby bar serve amazing food and drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Vu Loc, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

AccorHotels certified review
Maria C. Friends - 05/03/2018
« Fine »

Front desk is polite and efficient. Restaurant is with good meals with good services. The arrangement for the cruise of Ha Long Bay is wonderful. But, the service of bill boy is not satisfactory. Can’t find the bill boy most of the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. Hsiu Yin/ Maria C., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. I am happy to hear that you enjoyed a comfortable stay with us however we do apologize for the experience with our bell boy service. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Novotel Ha Long Bay

AccorHotels certified review
Huong L. Families - 01/03/2018
« Under expectation »

Not good maintenance, all window glass in the room was dirty. Shower system n bathroom are quite old n not convenient when switching from big to small showers n vice versa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Huong, Thank you for choosing Novotel Ha Long Bay as your accommodation choice and taking the time to tell us about your experience. We sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The hotel management team

AccorHotels certified review
Nguyen T. T. T. Friends - 01/03/2018
« We were satisfied with hotel's room & service. »

We had a wonderful time during our staying at hotel. The staffs were friendly, helpful and professional. The room was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nguyen thi T., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the noise from Korean group, it is out of our control. We will address this issue seriously and try to allocate guests in the best way. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Ha Long Bay

AccorHotels certified review
Jke Families - 28/02/2018
« horrible service »

no responsibility to customer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ji Sung Lyong, Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The hotel management team

AccorHotels certified review
Brian D. Couples - 28/02/2018
« Lots of amenities - worth the price »

The staff were all very friendly and helpful, from the front desk to the restaurant to the help with booking a boat excursion. The comfort of the room was wonderful and the cleanliness and presentation of the entire facility was perfect. Food is excellent and bed is really comfortable - location is also good for getting out and finding a cab to other locations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dougherty Brian Edward, Thank you for your loyalty. We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management team

AccorHotels certified review
Anonymous Solo - 16/02/2018
« Quick stay, really nice »

I only stayed for one night, but the hotel and all the staff were really nice. The bar/lounge area, in particular, was good - nice food and a very relaxing atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bown P., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Board Novotel Ha Long Bay

AccorHotels certified review
Great H. S. W. G. V. F. W. D. A. T. H. T. M. Y. F. A. H. Business - 09/02/2018
« Very good »

Service very good food very good staff very good people and made me feel at h.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IVAN W., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Ha Long Bay Management Board

TripAdvisor review
sim0nandamy Couples - 04/02/2018
« Celebratory travel! »

The hotel met our expectations from start to finish Unfortunately due to very cold weather we could not use the pool. The location was perfect and the staff friendly. We found the restaurants good and a fair price

Our hotel has responded to the review
Our hotel has responded to the review

Dear sim0nandamy, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Board at Novotel Ha Long Bay

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 1445000.00 VND Non member rate
From 1445000.00 VND Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates