Hotel - Novotel Ha Long Bay
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Novotel Hotel

Novotel Ha Long Bay Hotel

160 Ha Long road, Bai Chay ward  Ha Long city, Quang Ninh  Vietnam 
200000  HA LONG CITY
VIET NAM

848 reviews
TripAdvisor Rating Based on 848 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Nearby)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Nearby)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Badminton
    • Billiards/Snooker (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 225 rooms
  • 106 non-smoking rooms
  • 57 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 609 reviews

Our guest reviews for Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 848 reviews
AccorHotels certified review
Anonymous Friends - 14/09/2017
« Perfect »

Hotel good location, near center. Food very nice. Special service this hotel very lovely. Receptionist warm welcome us friendly and helful. We feel relax and will return your hotel

AccorHotels certified review
Robert A. Couples - 12/09/2017

Perfect

TripAdvisor review
Couples - 11/09/2017
« Great Hotel »

We had a great stay here we upgraded to the executive sweet which overlooked the bay it was a fantastic room, great bed, great space wonderful decor. There is a lovely pool and the staff were helpful and friendly. It is a shame that the bay opposite is being developed but this is happening in many parts of Vietnam!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Moragh J, We sincerely appreciate you taking time to share your feedback on your recent stay at Novotel Ha Long Bay. We are delighted to learn that you had an excellent stay with us and particularly value our hotel. Your comments on the service provided by our staffs are most gratifying and will be shared with the whole team. We would like to have your kind understanding that the bay opposite is being developed for the purpose of tourism investment. Thank you again for your sharing and we are looking forward to welcoming you back soon at Novotel Ha Long Bay. Sincerely, The hotel management team.

AccorHotels certified review
Angle Couples - 30/08/2017
« Memories of our stay. »

At Novotel Ha long bay we felt comfortable and welcome. They are staff vey friendly and helpful sepcial girl check in for us. We spent here only one day and not much time enjoy other service.

AccorHotels certified review
Tuyet N. Couples - 29/08/2017
« Great stay »

Hotel very nice with view. Staff checked in and check out so good. Receptionist was smile and helful.

TripAdvisor review
Couples - 27/08/2017
« The worst Novotel I ever experienced in Asia Pacific »

The hotel is slightly outside the city center. It is barely can see the see from the hotel. Although I'm an Accor member for many years, there was no recognition of being an Accor member during check-in and check out. In our hotel room, the toilet was without water pipe for cleaning. The food from the restaurant taste so-so only i.e. not really value for money. In the early morning, we were woke up about 6am by loud noises from next door and housekeeping staff. They tend to slam the door every time. The biggest surprise was - we are charged VND100,000 for using the laundry bag to keep our dirty clothes to bring home! This is the first time, I'm being charged for a laundry bag by a hotel! Definitely this show that Accor member is not appreciated!

Our hotel has responded to the review
Our hotel has responded to the review

Dear andycD7432BM, It has been our great pleasure to welcome you at Novotel Ha Long Bay and thank you for sharing your feedback in your recent stay with us. We are disappointed to hear your experience was not up to our high standards. Please be informed that most hotels are located in the tourism center while few small hotels are located in the resident and administrative area - 6km away from the tourism center. We regret that you had to go through such a disappointing experience as a member of Le Club Accorhotels. We have taken your comments very seriously as a result, the appropriate training has been immediately conducted to new staffs. The notice card is usually displayed on the laundry bag of all rooms to advise the guests that it is not free of charge as we would like to get the involvement from our guests to act for positive hospitality. We are sorry if this card was not enough to notice you. In the mean time, our Executive Housekeeper was instructed to emphasize on trainings on the comfort of our guests. We do appreciate you bringing these issues to our attention and therefore giving us an opportunity to improve. We hope this experience will not impair your trust in Novotel Ha Long Bay and we look forward to having another chance to better serve you in the future. Sincerely, The hotel management team

AccorHotels certified review
Vincent Business - 23/08/2017
« Good service with a smile. »

My first stay in the hotel , I feel the hotel is great with good service. In my subsequent visit, some staff can still remember me.

AccorHotels certified review
Drew T. Families - 23/08/2017
« Disappointed with the food »

The lodging was fine but the food was dry and over cooked

AccorHotels certified review
Jose Families - 17/08/2017
« Friendly staff »

We just stayed at Novotel Ha long bay few days before. The room very nice but impression when i came here by Receptionist warm welcome and helful. They provide for us a lot of imformation we need. They have knowledge with local information and hotel aslo. The room with great view of Ha Long park and clean. We will come back your hotel

AccorHotels certified review
Le T. M. Families - 16/08/2017
« Good service especially Accord staff »

It is OK. But I can stay only 1 night in your hotel, can't stay one more night because it is full ? I have to evacuate to beside hotel for another one night :(

AccorHotels certified review
Anthuc Families - 06/08/2017
« Nice hotel and perfect receptionist »

We just stay your hotel last month. We were impressed by design this hotel. Check in and check out perfect with warm welcome us.

AccorHotels certified review
K. K. Business - 31/07/2017
« Old hotel, poor service »

staff cannot speak good English and they are not helpful. The hotel is old but the cleanliness is ok

AccorHotels certified review
A. Families - 23/07/2017
« Receptionist very helpful »

I just spent our vacation at Novotel Ha Long Bay. Nice hotel and receptionist very helpful and welcome us. They provide us all information we need and polite. Thanks Novotel Ha Long team. We will come back

AccorHotels certified review
Mr R. Friends - 20/07/2017
« Mr r. »

Rooms were clean and comfortable. Breakfast very good. Pool good. Staff friendly and accommodating Lots of children everywhere we turned; in pool, under our feet at breakfast, pushing ahead of us in elevator. Construction site across the road made the view ugly. For the price, not good enough.

AccorHotels certified review
Robinson G. Families - 19/07/2017
« Very Good! »

It was really a nice vacation supported by the accommodation, good food and specially the kindness of all employees in the Hotel. They were always keen to support in whatever matter.

AccorHotels certified review
Mai N. Families - 15/07/2017
« I was really happy »

I had a great time at your hotel. Our rooms was good, there was something wrong with the air conditioner in room 814, sometimes it created louder noise than usual. I was too lazy to report that immediately. Overall, nice staff, nice view and nice food.

AccorHotels certified review
J. P. Families - 11/07/2017
« Service is good »

The hotel is decent and have well accommodating staff. But it's too loud, noisy. The lobby most of the time was full of locals (Vietnamese) seated on the sofas with their feet up and some lying down. Screaming children, loud conversations, tour agents yelling out names. Even at night time at 12 midnight, children were running along our floor and infront of our room, parents talking loud. Children playing badminton along our corridor. So it was difficult for us to relax and get some sleep. I don't know if this is Vietnamese culture but I guess the hotel should have some rules or policies for guests about certain things that shouldn't be done when in the hotel since it is under Accor Hotels to at least maintain its decency. We stayed 3 nights and all breakfasts were the same. On the other side of it, our room was big and great with all the amenities perfect for us family. Just the noise and screaming and loud talking anywhere that was really annoying. Other than that the hotel is good.

AccorHotels certified review
Shane C. Couples - 01/07/2017
« Good stay »

The breakfast was great. The room was clean and stylish. We had dinner in the restaurant at night and it was very good. I never seen a buffet for dinner before it was great. Restaurant, bell and check in staff were all fantastically friendly. Would highly recommend this hotel to anyone.

AccorHotels certified review
Jin S. Couples - 13/06/2017
« Very Satisfied with service from Hong and Thoung »

Hong at reception looked after us super nicely and made our anniversary night even more special. Thoung at concierge also helped us with handling the luggage with professional manner. Thanks to both of them!

AccorHotels certified review
Bui V. H. Families - 01/06/2017
« Ms »

Good acomodation and services but the room was quite small

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