Hotel - Novotel Ha Long Bay
Novotel Hotel Novotel Hotel

Novotel Ha Long Bay Hotel

4.0/5 950 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Nearby)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Badminton
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 225 rooms
  • 106 non-smoking rooms
  • 31 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 728 reviews

Our guest reviews for Novotel Ha Long Bay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 950 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Olga R. Families - 29/07/2018 AccorHotels certified review
« Excellent hotel, facilities, and very kind staff »

it was a very pleasant stay, the quality of the facilities, rooms, and food was outstanding

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Olga R., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

Nguyễn T. H. N. Families - 19/07/2018 AccorHotels certified review
« Receptionist- I like them »

I were very satisfied about your hotel,especially Receptionist. They work very professionally, fastly . Their English are very good . And their behavior is very friendly, sincere and humorous. If i have second time to visit Ha Long Bay , I will certainly choose Novotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. n., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback.We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

Chef C. A. K. Families - 18/07/2018 AccorHotels certified review
« Very good hotel »

The staff went above and beyond as our sick boy lay in hospital.

Emma Families - 18/07/2018 AccorHotels certified review
« Nice hotel and good service »

I spent 3 days at Novotel and which was the most amazing time I've ever had Nice hotel, good services and especially the Receptionists are always friendly. I'd love highly recommend this hotel for holiday!

John Families - 28/06/2018 AccorHotels certified review
« Nice hotel and good service »

Good location in near center. Staffs very helful and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ha l., We very much appreciate your comments regarding your stay at the Novotel Ha l. Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team

Karno E. N. Business - 08/06/2018 AccorHotels certified review
« As usual »

I like it at Novotel Ha Long Bay.. it is my destination every time I go there for business. The location is so good and I have stayed there long enough that the staffs are starting to recognize me which is good. The foods are also nice. Thanks, Karno E N.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Karno E N., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay and thank you for choosing us as always. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team

Andrew J. Couples - 07/06/2018 AccorHotels certified review
« Good service and good location »

The best service in ha long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nguyen, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team

Nguyen Families - 06/06/2018 AccorHotels certified review
« Receptionist very friendly »

Staffs very helpful and friendly special receptionist. We did satisfy with your service. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tri, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team

Anonymous Families - 20/05/2018 AccorHotels certified review
« Good service, good location »

Members of staff are friendly and helpful. Good room with nice bay view. But the restaurant was quiet and there were mosquitoes. Need to improve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Yau Yim Pollyanna N., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback regarding the room, staff's assistance and friendliness. We will share your comments with our team. Beside that we are sorry for any inconvenienced caused to you due to the mosquitoes in the restaurant. Kindly rest assured that we are taking the appropriate measures as well as inform the pest control supplier to address the problem and prevent future occurrence . Ms. N., we do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope you will give us another chance to better serve you. Sincerely, The Hotel Management team

Joshne Friends - 13/05/2018 AccorHotels certified review
« great stay »

We feel welcome by bellaman and they assist us many information. Receptionist very helful, we ask many thing with our problem relate our fly however receptionist always try to help us contact to booking office for us. Hotel not busy much, pool very nice. We will come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andrwe J., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team

Thao D. Families - 26/04/2018 AccorHotels certified review
« We were friendly welcomed at Novotel as always »

Friendly staff but a bit old facilities. It's a great pity since half of the bay view covered by a huge construction site, and the environment is heavily affected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Thao, Thank you for your loyalty and we very much appreciate your comments regarding your recent stay at the Novotel Ha Long Bay. We are so happy to learn that you are always friendly welcomed. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Regarding the construction site, we would like to have your kind understanding as it is granted for tourism development. Thank you again for sharing your experience, and we hope to welcoming you back very soon. Sincerely, The management team

L. H. Business - 22/04/2018 AccorHotels certified review
« Good »

Good service, the room is clean but the view isn’t the same as it was

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. L., We would like to thank you for choosing Novotel Ha Long Bay as always and taking time to share with us your feedback. We are very pleased to read that had an enjoyable stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday Besides that, we are sorry to hear your disappointment with the view from hotel room. We would like to have your kind understanding as the project has been granted for the Provincial Tourism Development. Thank you again for sharing your experience, and we hope to welcoming you again on your next visit to Ha Long Bay . Sincerely, The Novotel Ha Long Bay team

Kim, I. S. Business - 17/04/2018 AccorHotels certified review
« General Director »

It was a very short trip but, everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim II S., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

W. B. Couples - 01/04/2018 AccorHotels certified review

Very nice hotel; all the new construction was a bit disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Barbara B., Thank you for choosing Novotel Ha Long Bay and taking the time to tell us about your experience. Beside your positive feedback that hotel is nice, we are sorry that the new construction made you disappointed. The construction was granted for building a square for the purpose of tourism development. We hope to have your kind understanding on the government strategies. Thank you again for sharing your feedback and we look forward to welcome you back in your next visit to Ha Long Bay Sincerely, The Novotel Ha Long Bay team

Anonymous Business - 28/03/2018 AccorHotels certified review
« The staff and the room were very nice. »

I enjoyed my stay at the Novotel, one complaint, my bed was too hard. The food was great and the price was very reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lillie G., Thank you very much for your loyalty. We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to know that you enjoyed your stay with us. We are sorry that our bed was not your preference. We wish we would have known your feedback at that time so that we would make your bed softer. Thank you again for sharing your experience, and we hope to welcome you back very soon and do not hesitate to contact us if you have any special requirements. With our best regards, The Novotel Ha Long Bay team

Nguyen Business - 23/03/2018 AccorHotels certified review
« Packed with tour visitors »

I stay in Novotel whenever I have business trip in Halong. I am disappointed this time as the hotel is packed with tour visitors. The hotel is loosing its class. Breakfasts were noisy and chaotic. Food are poor, reduced to minimal in terms of diversity. Details are overlooked. Flowers on dining table are fading for several days without being changed. Juice glass bottles at breakfast are stained.. In short, I don’t see value for money staying here for business travel. Same comments from my colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nguyen, First of all, thank you for taking the time to share your comments on your recent stay with us. Of course I am disappointed to learn that your overall experience was anything less than perfect. Please accept our apologies for the issues you highlighted. I would like to offer you the opportunity to contact me directly on ea… to elaborate on the food quality as its only with this feedback we can truly improve our offerings & product. I have to admits it’s sometimes hard to narrow down exactly what we are missing when we have so much on display and we offer to prepare anything else that a guest may require… our true approach to you. I will communicate your feedback to the relevant department managers, and assure you that we are working hard with the team to ensure we constantly deliver the experience our guests expect. Your feedback was and is still appreciated, rest assured we have listened and will do our best to continue to improve in the future. I do hope we have the opportunity to welcome you back in the future. Sincerely, Shane Austin Langdon Executive Assistant Manager

Corey C. Friends - 22/03/2018 AccorHotels certified review
« Very great customer service. »

The people at the front desk got us connected with cabs, recommended activities and even got our muddy boots from our cave hike cleaned. Best service in country.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Corey C., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

Avikash P. Families - 20/03/2018 AccorHotels certified review
« Ha Long Bay Visit »

It was an amazing experience staying with Novotel Ha Long Bay. Our room was fantastic and found it clean and replenished everyday. NOVOTEL Ha Long Bay staff are attentive and extremely friendly in all departments. Along the 5 days stay we made good friends at the hotel. The food was great as well with so many varieties to choose from. Even the cooks made my wife and I a special chicken curry. All of the staff working in the restaurant were just amazing. The bartenders were at the bar were really fantastic as well. We really enjoyed our stay at Novotel. Thank you all for looking after us. We will surely return back soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Avikash P., We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The hotel management team

Nessa T Friends getaway - 17/03/2018 TripAdvisor review
« Would have been nice to know about the building site. Apart from that great »

Changing money was easy. Made an effort for my friends birthday with a cake in the room. Great breakfast variety. Pool needed cleaning. Friendly staff. Lovely room and nice bar area. Ordered food to the room which was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nessa T, We would like to thank you for sharing your feedback regarding your recent stay in Novotel Ha Long Bay. We are pleased to read that you had an enjoyable stay with us. It is encouraging as our guest’s satisfaction is our primary concern. Nessa T, we do appreciate your note on pool cleaning. The pool cleaning time has been rescheduled accordingly as lots of leaves fall down in this season. It is our hope to have chance to welcome you back very soon. With warm regards, The Novotel Ha Long Bay team

Anonymous Business - 13/03/2018 AccorHotels certified review
« Nice but noisy »

Good, but tourist buses create noise and disruption at all levels. Food hard to find at breakfast buffet after locusts come throught

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan O., Thank you for taking the time to tell us about your experience at the Novotel Ha Long Bay. We are sorry that your experience did not meet your expectations. We apologize for the inconvenience you were caused by the noise from other tour groups. We will try our best for solution to minimize the impact to individual. We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. We hope to have chance to better serve you when you next visit Ha Long Bay. Sincerely, The Novotel Ha Long Bay team

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