Hotel - Novotel Bangkok Suvarnabhumi Airport
Novotel Hotel Novotel Hotel

Novotel Bangkok Suvarnabhumi Airport Hotel

4.0/5 6,511 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 00h00
Check out up to 00h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycles rental
    • Table tennis

Catering

  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24
    • Opening hours : Week-end 24

Business services

  • 17 meeting room(s)
  • Web Corner on a Mac
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Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 612 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 63 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 12,095 reviews

Our guest reviews for Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 6,511 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Rh Families - 08/11/2018 AccorHotels certified review
« Poor check-in and check-out experience »

The room was fine and the staff were polite however the wait was far too long for check-in and check-out. I proactively checked in online so that we could expedite the process but we still needed to wait for 15 minutes at 11pm at night with sleeping children while the staff worked out how to check us in. We then got to the room (and although I had requested a cot both online and then again at check-in) there was no cot in the room. These are basic problems that can be fixed. The staff should also recognise that if you have sleeping children, perhaps we could go to the room first and finalise check-in once we have put them down. Check-out was very challenging at 8am. Everyone wanted to check-out and there was no clear queue with only 3 staff members available. Not a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you very much for your time sharing your stay experience on Guest Reviews. We are sorry to hear that you have experienced unpleasant issues upon arrival experience and we have noted your comments and will investigate the matter immediately to improve our service delivery. Once again, thank you for your feedback and we very much hope to welcoming you back at Novotel Bangkok Suvarnabhumi Airport in the near future. Sincerely, Christophe G General Manager

Keith P. Solo - 08/11/2018 AccorHotels certified review
« Pleasant stay in top quality hotel »

My stay at the Novotel was impressive from the initial convenient transfer from the airport and the smooth check in st reception . The room was very spacious and well appointed. Restaurants , bars , pool area & gymnasium were great. I would certainly stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for taking the time and trouble to let us know about your Novotel Bangkok Suvarnabhumi Airport Hotel experience. May we begin by thanking you for choosing us as your accommodation during your recent trip to Bangkok and your kind comments regarding our property itself are greatly appreciated. We are delighted we were able to provide you with a comfortable stay. We look forward to having another chance to welcome you again soon. Sincerely, Christophe G General Manager

Anonymous Couples - 08/11/2018 AccorHotels certified review
« Excellent »

We were very well looked after and the room was clean and luxurious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, The voice of customers is critical in maintaining our high standards and I am pleased to read about the positive feedback you had during your stay with us. Our biggest asset of the hotel is our people and I am happy to hear that we were able to enhance your trip and make it memorable. I look forward to welcoming you back at the Novotel Bangkok Suvarnabhumi Airport Hotel, when you return to Bangkok in the future. Best Regards, Christophe G General Manager

Anonymous Business - 08/11/2018 AccorHotels certified review
« Adequate »

The staff are very professional and friendly. I was using a AccorPlus redemption otherwise it would be too expensive. The room did have a musty odour, I wonder if some essential oil would have made the experience nicer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thought on the room odor, This comment had been pass along to housekeeping department for their improvement. We hope your next visit will be as pleasant as the previous one. Sincerely, Christophe G General Manager

Anonymous Business - 08/11/2018 AccorHotels certified review
« Looking tired »

It's all pretty basic. There isn't anything at the hotel that sets it apart and there is no doubt demand is dictating pricing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for your support to Novotel Bangkok Suvarnabhumi Airport Hotel and for staying with us every year. We truly appreciate you for taking your time to write this review. Your honest feedback is of great value for us. It is indeed all our pleasure to have you here, and we look forward for another chance to welcome you back in the future. Sincerely, Christophe G General Manager

Thierry Business - 08/11/2018 AccorHotels certified review
« Greate experience »

Only 3 nights spend on the hotel, but as usual, I select this one for my business trip. Comfortable and quite, this is what I'm looking for, close to the airport (5 mins by walk from the airport). Very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your return stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your 3 nights experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe G General Manager

Peter C. Solo - 07/11/2018 AccorHotels certified review
« Novotel Bangkok Suvarnabhumi Airport * Excellent Accommodation »

I stayed at this hotel only one night. Located right by the airport with shuttle bus waiting at Door 4. Very salubrious surroundings and polite and welcoming staff. Room was excellent and well set out with all facilities. Windows must have been double glazed and had heavy curtains so I hardly heard any air traffic. I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for taking the time and trouble to let us know about your Novotel Bangkok Suvarnabhumi Airport Hotel experience. May we begin by thanking you for choosing us as your accommodation during your recent trip to Bangkok and your kind comments regarding our property itself are greatly appreciated. We are delighted we were able to provide you with a comfortable stay. We look forward to having another chance to welcome you again soon. Sincerely, Christophe Geoffroy General Manager

Thitinan U. Solo - 07/11/2018 AccorHotels certified review
« Nice room »

Nice and clean room. Friendly staff. Near the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your return stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe G General Manager

Anonymous Business - 07/11/2018 AccorHotels certified review
« In need of refurbishment »

The proximity to the airport sells the rooms. It is adequate for a night's sleep and no more. Furniture, carpets, towels are worn. Mini bar is firmly locked, had to call for body lotion and shampoo. The staff is friendly and quick.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for taking the time and trouble to let us know about your Novotel Bangkok Suvarnabhumi Airport Hotel experience. May we begin by thanking you for choosing us every year as your accommodation during your trip to Bangkok and your comments regarding our property condition itself are greatly appreciated. We are delighted we were able to provide you with a friendly and efficiency services. We look forward to having another chance to welcome you again soon. Sincerely, Christophe Geoffroy General Manager

Roey Families - 07/11/2018 AccorHotels certified review
« Wonderful hotel extremely close to the terminal »

We loved the room , the breakfast and the pool. The 5 minute walk to the terminal is a HUGE plus. Thanks and we'll be back soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for choosing Novotel Bangkok Suvarnabhumi Airport as your accommodation during your visit to Bangkok and it was a genuine pleasure to be of service to you. As an Accor-branded property we are entirely dedicated in ensuring that our guests enjoy a superlative stay and comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction. Thank you for staying with us and we hope you choose to visit us again whenever your travel needs bring your family back to Bangkok. Sincerely, Christophe G General Manager

I. Business - 07/11/2018 AccorHotels certified review
« Nice over day stay »

Nice general facilities modest room, good restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe G General Manager

Jc Business - 07/11/2018 AccorHotels certified review
« Understand and empathise customer's situation. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe G General Manager

Michael M. Couples - 07/11/2018 AccorHotels certified review
« With one exception, see below, very satisfactory. »

The hotel's standard and price met our expectations except the toilet in the bathroom did not flush correctly. Housekeeping staff should be reminded to confirm the toilet is fully serviceable when they service the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience on toilet issue, this information will be brief among our housekeeping team for their best practice and improvement. We hope your next visit will be as pleasant than the previous one. Sincerely, Christophe G General Manager

John Business - 07/11/2018 AccorHotels certified review
« Pleasant »

Breakfast has improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the breakfast, we hope to see you again very soon. Sincerely, Christophe G General Manager

Justin T. Business - 07/11/2018 AccorHotels certified review
« ROOM #2324 »

Everything is perfect to me, however, some of my colleagues' rooms are far from the lift

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, As we were trying to allocated the room for all guests from Agility with king-size bed on the same floor. unfortunately, the room are far apart as most of the room are twin. However, we hope your team had a wonderful stay and we are looking forward to you return again in the future. Sincerely, Christophe G General Manager

Anonymous Families - 07/11/2018 AccorHotels certified review
« One night stay! »

Super nice place to take one night before going further on your trip and only 5 minutes from Int Airport. Super nice rooms and most important they are clean. I brought my Family and their restaurant with buffet was totally fantastic (normally I am not into buffet). For kids under 12 years old it is free and else it was totally nice food on higher level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on accommodation and breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe G General Manager

Colin Couples - 07/11/2018 AccorHotels certified review
« Excellent stay »

Service was outstanding throughout the stay. Highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe G General Manager

Johnhockney Couples - 06/11/2018 AccorHotels certified review
« Constantly a great place to stay »

From the moment I fronted the service desk I was treated like a VIP. (I'm not), but the congeniality, professionalism was as I always have found at Novotel Suvarnabhumi. As eldrs I had requested a room not too far fromthe lift which was granted. We ate and enjoyed a wine at The Atrium Bar. The ambience of this well planned open space and service is a soothing pleasant experience. An early flight the next morning offered a free transfer to departure, but we preferred to walk downstairs to the lift for check in. A easy walk no more than 10 mins max. We have stayed at Novotel except for one occasion when we ventured a bit further away and was cheaper. The problem was the taxi charge an additional 100 baht each way. You are obligated totaking a cab or the hotels transfer that is scheduled whereas Novotel is constant. The rooms were no way as well layed out, clean and comfortable as Novotel and then restaurant options for over exorbitant prices returned us to paying a bit more for the comfort, and convenience of this well positioned airport hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, It was a great pleasure to have you staying with us again on your second visit this year and we appreciate your review. We are happy to read that your overall experience was memorable and you had a fantastic stay with us from arrival to departure. It was a pleasure to know that you enjoyed the bar, the transfer, and convenient location. It would be our pleasure to welcome you back soon. Sincerely, Christophe G General Manager

Anonymous Solo - 06/11/2018 AccorHotels certified review
« A couple of things really inconvenient for a tired traveler »

When I finally got to my room, which was very far from the elevator and on a dark corridor, I could not figure out how to turn on the lights. Finally found a slot for the key, but that didn't work until I fumbled around and figured out the key had to be inserted a particular way. It was too dark to read the labels on the switches at the door; I had to use my phone as a flashlight. Need better light here - a light that goes on WITHOUT the key card - and bigger signage. Also, very confusing that what appeared to be a combo clock and thermostat on the nightstand (took forever to figure out it was the thermostat), in fact was just the thermostat, as the clock froze at 22:59 and then restarted at 08:00.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your arrival experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Geoffroy General Manager

Shehwar H. Business - 06/11/2018 AccorHotels certified review
« Most Enjoyable and Relaxing »

Was extremely pleasant and relaxing especially after a long 10 hour flight. The welcome reception at the airport was great with the complementary hotel shuttle, a very smooth check-in process and great rooms and very enjoyable lobby with great resturants and food. Very helpful and polite staff. Departure and checkout was flawless too. Lunch buffet was exceptional with the choice and variety of dishes, and excellent food. Would definitely recommend this Hotel if you have a long connection at Suvaranabhumi Airport and want to relax and enjoy your trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you very much for your positive feedback towards Novotel Bangkok Suvarnabhumi Airport. At Novotel, we always believe in the guest's satisfaction and we never compromise on this. We have trained our team members to focus and cares every details of our guests to maximize the level of service during his / her stay. Thank you for recommending us to other travelers. We do hope to welcome you again at Novotel Bangkok Suvarnabhumi Airport. Sincerely, Christophe G General Manager

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