Hotel - Novotel Bangkok Suvarnabhumi Airport
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Novotel Hotel

Novotel Bangkok Suvarnabhumi Airport Hotel

999 Suvarnabhumi Airport Hotel  Moo 1 Nongprue Bang Phli 
10540  SAMUT PRAKARN
THAILAND

5,638 reviews
TripAdvisor Rating Based on 5,638 reviews
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From 4950.00 THB Non member rate
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Check-in from 00h00
Check out up to 00h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Table tennis

Catering

  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24
    • Opening hours : Week-end 24

Business services

  • 14 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 612 rooms
  • 612 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 7,489 reviews

Our guest reviews for Novotel Bangkok Suvarnabhumi Airport

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 5,638 reviews
Certificate of excellence 2016
AccorHotels certified review
Peter R. Business - 24/06/2017
« Convenient for an overnight stay before / after a flight »

Comfortable rooms, good breakfast. Room key did not work first time, so I had to go back to reception.

AccorHotels certified review
Toni R. Couples - 24/06/2017
« Well needed break between flights ! Hotel has all the amenities of Bangkok city hotel , without the hassle of traveling into BKK »

Excellent, polite friendly staff and high standard for a transit hotel!

AccorHotels certified review
Dissatisfied L. A. M. Families - 24/06/2017
« Poor customer service.  »

As a regular N9votel user across Asia and an Accor Gold Member, I certainly expected better customer service. While the hotel was fine without being exceptional, and the location convenient, the customer service was disappointing. I was contacted via email prior to my stay to advise that, as a loyal Gold Member, I was to be met at the luggage belt by an airport representative. After providing flight details and receiving confirmation of this service, nobody arrived to meet my family after our late night flight. After a long and late flight with a 4 year old, a 45 minute wait and search of the area for the rep was not what I needed. Eventually we left and found the Novotel desk outside, where we exclaimed the situation and were greeted with a dismissive "I don't have your details". Again at the hotel on checkin I told the staff how inconvenient the airport incident had been late at night and they were completely dismissive. I have now emailed the costumer service personnel who originally posted and arranged the pickup TWICE and they have completely failed to respond. On departure, my family needed to get to Don Meuang Airport and was advised by staff of the time to catch the hotel shuttle to meet the inter-airport shuttle. Unfortunately, this advice saw the hotel van drop me late and in the wrong place so that we missed the airport shuttle and needed to catch a taxi anyway. I won't even go into the confusion with bar staff who didn't honor my 2 complimentary drink voucher at the bar, one for my wife and one for myself, instead only serving a drink for 1 of us. While these possibly seem like minor issues, this airport hotel exists as a hotel of convenience and service only. These experiences littered our stay with inconvenience at what is a relatively expensive hotel for SE Asia. As I suggested in my email to customer service, do not initially offer a service if you don't intend to honor it. Breakfast was satisfactory, the location was convenient, the room was clean and practical. While I'm awaiting a reply to my emails and the response to this review will no doubt be "Thankyou for the feedback. We will endeavor to do better on your next stay", I'm left unconvinced there will be a next stay at an airport hotel whose entire purpose is convenience but ends up being inconvenient. I've stayed in enough Accor properties to know how this stuff should be done.

AccorHotels certified review
A W. Families - 24/06/2017
« Hotel is very nice, but lack of information »

The Hotel and the Swimming pool are very nice, Location is superb, staff is very friendly. However, we were only told that our credit Card Details were needed in case something breaks, not that the Hotel would actually temporarily reserve a certain amount on my credit card. As I wasn't aware of it, the hotel did do this without my consent. I was also unable to find any information about the hotel in our room. There were only leaflets about the restaurants, I was unable to find information about the hotel itself. When it was time to check out, I was unable to find out how to call reception. So, I ended up taking all our 3 suitcases down to reception with the help of my 6year old son. This was annoying, as our room was at the far end. Where do you have this Information in the room? I could not find it in any drawer or on any table.

AccorHotels certified review
Henry Business - 23/06/2017
« Mr »

Having left my glasses on the previous evening flight I was both very grateful and relieved by the assistance rendered by the concierge in retrieving the situation over night. Service at it's best.

AccorHotels certified review
Jeff Couples - 23/06/2017
« Great - very comfortable.  »

Courteous. Comfortable. Convenient

AccorHotels certified review
Max N. Couples - 23/06/2017
« Nice hotel next to airport, very convenient, good restaurants, great pool! »

Nice room, comfortable bed, well air conditioned, we stayed just one night, but would recommend this hotel!

AccorHotels certified review
Anni M. Families - 23/06/2017
« Nice and comfortable hotel  »

Novotel airport is ideal for short stopovers - clean and comfortable rooms. A very relaxing pool area. Easy access to the airport and the flexible check-in policy was fantastic.

AccorHotels certified review
Jon T. Couples - 22/06/2017
« Seamless Overnight Experience »

Convenient luxurious well appointed and clean. A pleasurable stay for weary travellers. Thank you !

AccorHotels certified review
Wiwin W. Families - 22/06/2017
« Superb  »

We only stay for 6 hours for our connecting flight, i love the main lobby, so big, the bed is comfortable

AccorHotels certified review
Anonymous Business - 22/06/2017

The check in staff doesn't know the benefits of PPC members. In fact, she doesn't even know it's a PPC card. She had upgraded me to a junior suite but I wasn't informed of any other benefits such as welcome drink voucher, access to executive lounge etc.. Upon check out the lady at the reception called and informed the duty manager that I'm checking out as the system prompted her to call (yes, I do understand Thai). But it seems the manager just can't be bothered to see me off. Overall, I didn't feel welcome at all. Most importantly, please do something about the dining area. It's very unhygienic and it got house flies resting on the food. The staffs at the executive lounge should be more tactful/attentive. The first question the asked when I walked in was "what's your room number?" It's such a big turn off. After I gave her my room number another lady at the breakfast area (executive lounge) asked for it again. Shouldn't they be communicating with each other? Worst still when I left the lounge the lady at the reception just sat there and busy with her paperwork. Seriously, I had expected better service at executive lounge.

AccorHotels certified review
Remus S. Solo - 22/06/2017
« Solemn  »

Wonderful experience! However flush in my toilet is not working properly. Everything is perfect.

AccorHotels certified review
Robyn W. Couples - 22/06/2017
« Great stopover on way back from Europe »

As an Accor member I used my "Free" night plus an extra day to stay over and break our journey on way home from Croatia (via Rome). We paid a bit extra to stay on the Business Floor in an executive suite which was exceptional. The service here, especially as with the new 24 hours from book in policy, was also exceptional (especially as we arrived at 6am and did not depart until 4pm the following day). We enjoyed a fully cooked breakfast in the Business Lounge and complimentary evening cocktails and snacks before dinner in the Thai Restaurant on the ground floor where you had a choice of buffet or a'la'carte. We used the free shuttle bus to and from the airport which runs 24/7. My husband also enjoyed a massage before our flight home at their exceptional spa. The Novotel also has an excellent pool area. The only negative comment I have is that I found their "express form" which was emailed to me just prior to our stay as a waste of time in that it asked for any special requests and I had listed that I required only Synthetic bedding (as I have an allergy to feathers/down) and this had been overlooked. However it was immediately rectified on request.

AccorHotels certified review
Graeme D. Families - 21/06/2017
« We thoroughly enjoyed the rooms ,meals,and service. »

It was a relaxing,enjoyable experience.

AccorHotels certified review
Sanford K. Solo - 21/06/2017
« MR. »

I was happy with the service. Very nice place to stay.

AccorHotels certified review
Anonymous Couples - 21/06/2017

fantastic. worked out. swam. had very good dinner. good breakfast. seamless transfer to airport.

AccorHotels certified review
Anonymous Couples - 21/06/2017
« Overall a seamless and pleasant short stay »

I stayed at your hotel for just a few hours before catching a flight. The lady at the check-in desk started the whole check-in process and then, as I am a Silver Accor member, brought me to the business center to do the check-in again. Some time was wasted because of this lengthy procedure. I then wanted to have a bite by the pool but the waiter, despite greeting me on arrival, never came to take my order so I relocated to the bar inside the lobby, where I was promptly attended to. Apart from these two glitches, my stay was pleasant and hassle-free. Room was very clean and I appreciated the fruit basket.

AccorHotels certified review
Anonymous Business - 21/06/2017
« A pleasant stay »

Overall good. Booking on the hotel web page has become difficult in the last twelve months so I used an agency. Also checking out is way too bureaucratic with several papers to sign. Apart from these issues I enjoyed my stay on consecutive weekends

AccorHotels certified review
Haviva L. Solo - 21/06/2017
« Lovely relaxing experience at the hotel, loved the spa and massage. »

Enjoyed the spa and massage, very relaxing after a long flight. Restaurant was very slow in serving dinner, service was good but meal took 1/2 hour to prepare and was in a hurry as had appointment to attend.

AccorHotels certified review
Dan A. E. Business - 21/06/2017

Everything was good

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