Hotel - Novotel Bangkok Suvarnabhumi Airport
Novotel Hotel Novotel Hotel

Novotel Bangkok Suvarnabhumi Airport Hotel

4.0/5 6,600 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 00h00
Check out up to 00h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycles rental
    • Table tennis

Catering

  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24
    • Opening hours : Week-end 24

Business services

  • 17 meeting room(s)
  • Web Corner on a Mac
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Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 612 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 63 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 12,756 reviews

Our guest reviews for Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 6,600 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Clare O. Families - 18/01/2019 AccorHotels certified review
« There hotels and rooms have aged since we last visited in 2010 »

We stayed for one night, however the room was quite small considering we had booked for 2 adults and a child with an extra bed staying. We also had to wait for the extra bed even though we requested in advance. As a hotel used but weary travellers who probably just want to fall into bed on arrival this was a slight disappointment, especially as we paid quite a lot for this room. We used the pool but I was disappointed to see black slime all around the edge of the pool - for this level of accommodation I would expect a lot better and at least a well maintained pool. Will we be back again? Not sure - only for convenience definitely not for experience. Not the usual NOVOTEL standard and not as impressive as 8 years ago.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Welcome back! thank you for taking the time to tell us about your return experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your experience this time did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback on the room and the cleanliness at the swimming pool is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Geoffroy General Manager

Mr B. Solo - 18/01/2019 AccorHotels certified review
« Convenient »

The location, room size and bed were great. I booked because of the rolling 24h stay which I had never seen before, also the ability to swap breakfast for a meal more convenient for your stay. My main problem was dinner at the restaurant, I dined at 8pm and the place wasn’t busy but the staff were poor. They only smiled when you left. They only talked to each other. Despite it being an international buffet they never cleared a plate so you ended up with no room. I had the voucher for a meal swap and was told quite brusquely ‘it is water for you’ when I asked about drinks with my meal! Worst of all though, the food was not hot and was left sitting out unappealingly. I would think twice before revisiting ‘The Square’ if I transitted through Bangkok airport again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for taking the time to let us know of your feedback on the square restaurant to which we are most concerned about. We are delighted to hear that you enjoyed the location, the room and 24 hours flexi policy. However, we are sorry to hear that the service at the square did not meet your expectations during your recent stay with us. Please rest assured that your comment has been shared with our management team for further improvement. We hope that apart from these incidents your stay has been wonderful and you would give us another opportunity to welcome you back. Sincerely, Christophe Geoffroy General Manager

Lyan Business - 17/01/2019 AccorHotels certified review
« Efficient, extremely friendly staff and close to the airport. »

The hotel itself was okay (considering the price I paid for the room) but the staff were amazing. Top notch staff - they were all super friendly especially the guys in front doing the doors/welcoming guest, the guys at the lifts and the one who grab the bags to your room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on the friendliness of our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Satty G. Solo - 17/01/2019 AccorHotels certified review
« Convenient and Comfortable »

I had a wonderful time staying at the " Novotel Bangkok Suvarnabhumi Airport". Not only it was comfortable but the proximity from the airport made it so much better . Hotel is connected via a linkway to the airport . Square restaurant serves ok breakfast but outstanding lunch and dinner options were available. Overall I can recommend this to all for their next visit to Bangkok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our breakfast, comfortable stay and the convenience location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Tony M. Business - 16/01/2019 AccorHotels certified review
« Adequate »

Facilities were good as was access from airport. Problem after early checkout was neither lift for escalator outside of lobby entrance to access airport were working - very difficult with luggage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Many thanks for taking the time to share your experience with us. We appreciate your kind review regarding the facilities of our hotel. Your kind words will be passed along to our team as the positive feedback always encourage us to deliver our best service. In case that the problem with the lift and escalator happen again next time. Please contact our bellman or front desk agent for a free shuttle service to the airport instead. We sincerely appreciate your support and looking forward to seeing you again soon. Sincerely, Christophe Geoffroy General Manager

James L. T. Families - 16/01/2019 AccorHotels certified review
« Oustanding experience with Novotel Airport Hotel Bangkok! »

Novotel staff went out of their way to assist me in surprising my wife on her birthday. To mention a few, Khun Janshine, Khun Most and others I didn't meet helped me by arranging flowers, cakes, and a beautiful Parker Pen gift to be in the room on arrival! This is a fantastic effort on their part and on the part of others who worked this special surprise. THANK YOU NOVOTEL and THANK YOU to Khun Janshine and Khun Most! For once I was able to surprise my wife!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our staff Khun Janshine, Khun Most and others. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your stay experience and mentioned about your wife's birthday surprised, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Ela Solo - 15/01/2019 AccorHotels certified review
« Convenient Location near International Airport »

It was a straighforward check in-checkout = overnight stay. The hotel is conveniently located near the airport. My main issue was with smelling cigarettes in the non-smoking room...perhaps pay more attention in clearing the air-curtains and such.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you very much for your positive feedback towards Novotel Bangkok Suvarnabhumi Airport. At Novotel, we always believe in the guest's satisfaction and we never compromise on this. We have trained our team members to focus and cares every details of our guests to maximize the level of service during his / her stay. Thank you for recommending us to other travelers on our check-in and check out and 24 hours flexi stay. We do hope to welcome you again at Novotel Bangkok Suvarnabhumi Airport. Sincerely, Christophe Geoffroy General Manager

Gerard D. P. Solo - 15/01/2019 AccorHotels certified review
« Perfect »

When In I arrived at the Hotel desk at the airport the staff was professional, at the check in desk the person taking care of me was friendly and very efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for your support to Novotel Bangkok Suvarnabhumi Airport Hotel and for staying with us. We truly appreciate you for taking your time to write this review. Your honest feedback is of great value for us. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments especially on our staff for their friendliness and excellent services. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future. Sincerely, Christophe Geoffroy General Manager

J. S. Solo - 15/01/2019 AccorHotels certified review
« Very Short Stay »

Although my stay was very short (overnight about 5 hours), everything was wonderful. Hopefully next time I can be there longer. This was a short stop over on a trip home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your 5 hours stay experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Kenneth V. Friends - 14/01/2019 AccorHotels certified review
« Kenneth V. »

Stayed on previous occasions, as previous room good and staff helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Welcome back! We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Anonymous Couples - 14/01/2019 AccorHotels certified review
« Expedient service to the airport. Nice breakfast staff and offerings. »

Staff was welcoming and pleasant. Room was clean which is good. Bar area was nice and restaurant was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for your support to Novotel Bangkok Suvarnabhumi Airport Hotel and for staying with us. We truly appreciate you for taking your time to write this review. Your honest feedback is of great value for us. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments especially on our excellent services. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future. Sincerely, Christophe Geoffroy General Manager

Elke S. Families - 14/01/2019 AccorHotels certified review
« Great hotel even better location »

We had a short lay over in Bangkok and stayed at the Novotel. It was a very pleasant stay. The staff was helpful and friendly and the rooms were clean. The beds are over-sized and super comfortable. We would definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our staff and accomodation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Anonymous Couples - 14/01/2019 AccorHotels certified review
« Overall ok »

We arrived in the lobby at 2:00am after 30 hours on the road. Our reservation requested a non- smoking room and again we verbally requested at the time of check-in. Well our room was at the far end of the hotel and it was reaked of smoke. We had to go all the way back to the front desk, request another room and move to the other side of the hotel. The front desk took over 20 minuted in figuring how to get us another room. Once in th ergonomic, everything was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you very much for your time sharing your stay experience on Guest Reviews. We are very pleased to learn that you have enjoyed many aspects of your stay, We are sorry to hear that you have experienced unpleasant issues upon arrival experience and we have noted your comments and will investigate the matter immediately to improve our service delivery. Sincerely, Christophe Geoffroy General Manager

Mohamed Families - 13/01/2019 AccorHotels certified review
« Was good. »

The hotel offered great service like 24 hours check out and the staff were very kind. However, the rooms are bit outdated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on our staff and the 24 hours flexi stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Stefan Couples - 13/01/2019 AccorHotels certified review
« Very very good! »

Goos food, good staff, clean room... Thank u

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Novotel Bangkok Suvarnabhumi Airport. It is always a pleasure to receive positive feedback on food, staff and cleanliness of the room. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Geoffroy General Manager

Robert Friends - 13/01/2019 AccorHotels certified review
« Response time. »

My stay at the Novotel would have been excellent except for the front desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you very much for your time sharing your stay experience on Guest Reviews. We are very pleased to learn that you have enjoyed many aspects of your stay, We are sorry to hear that you have experienced unpleasant issues upon departure experience and we have noted your comments and will investigate the matter immediately to improve our service delivery. Sincerely, Christophe Geoffroy General Manager

Jim G. Couples - 13/01/2019 AccorHotels certified review
« Comfortable »

It was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

Tyler Couples - 12/01/2019 AccorHotels certified review
« Disgusting Room »

Check-in was slow. We had to wait 20 minutes for them to find a clean room. Said room had white stains all over the heard board not worth the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Suvarnabhumi Airport. I am sorry that your check in experience and room condition did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Geoffroy General Manager

Nadiam Couples - 12/01/2019 AccorHotels certified review
« Good hotel for an overnight stay »

It’s a good hotel if you need accommodation between flights. The entrance is grand but the rooms are becoming a little tired. We are always treated well as we are return guests as well as Accor Platinum members. The Executive Lounge is comfortable and offers a great wine and food selection in the evenings. This time, we ate breakfast in the hotel restaurant. I was disappointed both with the variety and presentation of the food. This is an area that needs much improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, I would like to thank you for choosing Novotel Bangkok Suvarnabhumi Airport Hotel as your home away from home and always taking time to rate us. Feedback such as this from our loyal Le Club Platinum patrons is highly valued. I will be sure to pass along your kind feedbacks to our executive lounge staff. However, we are sorry that the service and the food at the main restaurant disappointed you. This information will be pass along to the concern manager for their daily briefing and department training to help improve the product and service we are offering. Your satisfaction is our best reward. Sincerely, Christophe Geoffroy General Manager

Tim Business - 12/01/2019 AccorHotels certified review
« Great Staff »

Wonderful staff from reservations to executive lounge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for the great review of our staff and hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christophe Geoffroy General Manager

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