Hotel - Novotel Bangkok Suvarnabhumi Airport
Novotel Hotel Novotel Hotel

Novotel Bangkok Suvarnabhumi Airport Hotel

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4.0/5 6,222 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 00h00
Check out up to 00h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI BKK
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Table tennis

Catering

  • Breakfast
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24
    • Opening hours : Week-end 24

Business services

  • 14 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 612 rooms
  • 612 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Crib on request
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 10,340 reviews

Our guest reviews for Novotel Bangkok Suvarnabhumi Airport

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 6,222 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 19/04/2018
« Second two-night stay in two weeks »

Excellent qualities are noted below. But this fairly new property already seems dated in that: not enough outlets for a couple seeking to charge 2 devices apiece, only one suitcase stand for two people, the thermostat was not working correctly, could not get hot water in the shower one night, and internet service was patchy and/or slow. Concierge advice//help was spotty. It'd be nice to have a place to get a haircut.

TripAdvisor review
Family - 16/04/2018
« Good hotel with pool and gym »

Glad we stayed at the Novotel Bangkok airport hotel. Rooms were clean and spacious. Pool was very nice and it had a gym with a table tennis table free of charge. The hotel is connected to the airport and is a 5 minute walk to/from arrivals and departures. It is also only a few minutes from the rail link to the centre of Bangkok. The only reason I didn't give it a 5 was that although I had emailed in advance for extra beds in the room twice and reception acknowledges this, when we got to the room there were no extra beds, however, they did transfer us to a suite with extra beds so no big deal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BradBourbon, Thank you for your recent stay at Novotel Bangkok Suvarnabhumi Airport. We very much appreciate you sharing your feedback with us. It is always important to us to know what we should work on especially the one with the extra beds arrangement to improve our service and provide memorable stay experiences. And the positive feedback were encouragement for us as well. If there is anything I can do to assist in making your future stays more comfortable, please do not hesitate to let me know. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Diana A. Couples - 15/04/2018
« Beautiful hotel,well located and well run »

We thoroughly enjoyed our night at the hotel. The shuttle service worked very well. I would make one suggestion though and that would be to enhance the presence of your kiosk at the airport. As we had come off a long flight and a long experience at immigration we were both very tired and your kiosk had to be pointed out to us by a helpful stranger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for taking the time to share your valuable feedback especially about our Airport Representative kiosk. We are delighted to hear that your stay met all your expectations and created such a great impression towards us. We remain at your service and looking forward to ensuring the comfort of your upcoming stay at our property. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
J Business - 15/04/2018
« I specifically ticked the box so that I do not receive these surveys... »

- There are not enough power plugs in the room, and none next to the bed(!)... - check-in is too slow and always seem to require so many steps. Any way to speed it up? - I specifically ticked the box so that I do not receive this survey...

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for you continuously staying at the Novotel Suvarnabhumi Airport Hotel and for going to the trouble of sharing with us your stay experience. Soon after received your message, I was very much concerned to learn about your dissatisfaction. I sincerely apologize for the inconvenience and I have instructed the team to make sure non of our questionnaire disturb you unwillingly anymore. On the separate notes, your feedback about the plugs is much appreciated. Since we will be implementing the property upgrades within this upcoming year, I am sure your feedback will be definitely shared among our renovation team. For the check in part, our Front Office Manager is now aware of your comment and will look at ways for further improvement. In spite of these incidents, we do hope that we will have the pleasure of welcoming you back again in the near future, so that we can demonstrate the remedy actions taken to avoid such a re-occurrence. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Karen H. Couples - 15/04/2018
« Fantastic experience »

Everything at the hotel was perfect. Ease of check in, relaxed late meal in the Ateium bar which some live relaxing music, gorgeous food and fabulous room, all with such friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you very much for sharing your feedback with us. It was a great pleasure for the entire Novotel Bangkok Suvarnabhumi Airport Hotel Team to be at your service. It is a true award for us to know that we met your expectations especially at The Atrium bar as we concentrate fully on providing a memorable experience with exceptional service. We hope to see you again in the near future. Best Regards, Christophe Geoffroy General Manager

AccorHotels certified review
Martha Couples - 15/04/2018
« We were very satisfied with our overnight stay. »

All facilities were fine. We liked the way the light switches were marked for ease of use. The room was comfortable. The food was in the Exec Lounge was good. At breakfast the waitress did not understand my request so she just ignored it. After my second try she called a very helpful reception person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for your recent stay at Novotel Bangkok Suvarnabhumi Airport. We very much appreciate you sharing your feedback with us. It is always important to us to know what we should work on especially the language barrier at The Square to improve our service and provide memorable stay experiences. And the positive feedback were encouragement for us as well. If there is anything I can do to assist in making your future stays more comfortable, please do not hesitate to let me know. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Jerzy Couples - 14/04/2018
« Very efficient hotel in every aspect. »

Very quick and efficient check in. Room clean. Appeared a little used - stains on carpet. Very helpful bellboys and luggage storage facility. Helpful staff at the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for taking the time to complete our online questionnaire about your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. The voice of customers is critical in maintaining our high standards and I am pleased to read about the positive feedback you had during your stay with us. Our biggest asset of the hotel is our people and I am happy to hear that we were able to enhance your trip and make it memorable. I look forward to welcoming you back at the Novotel Bangkok Suvarnabhumi Airport Hotel, when you return to Bangkok in the future. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
John Business - 14/04/2018
« Great hotel »

Very clean and quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you so much for your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. The time you have taken to rate your stay with us is appreciated and well received in assisting us to maintain the exceptional experience. I look forward to welcoming you back at Novotel Bangkok Suvarnabhumi Airport Hotel, when you return to Bangkok in the future. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
T. Business - 14/04/2018
« novetel »

good consideration given to Accor member guest

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you very much for staying with us and for being Le Club Classic member. The voice of customers is critical in maintaining our high standards and I am pleased to read about the positive feedback you had. We look forward to your next stay with us. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Michelle Friends - 14/04/2018
« Perfect one night stay before flying off to Laos to start my trip. »

From the airport shuttle, th check-in, to the wonderful room and amenities. My stay was just what I needed upon arriving after traveling for 24 hours. The pool was relaxing and I enjoyed dinner and breakfast very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for sharing this wonderful experience. We are glad to have a chance serving you. Your comments about our professional service as well as breakfast and dinner as well as the swimming pool experience are appreciated. We are thrilled to be a part of your wonderful trip. Once again, thank you for your recommendation, and we look forward to seeing you again soon. Best Regards, Christophe Geoffroy General Manager

AccorHotels certified review
Steve Couples - 14/04/2018
« Every thing you need in a hotel. »

Excellent staff at check in, and throughout the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, I am pleased to learn that the dedication of our colleague at check in impressed you. We make every effort to ensure your expectations are exceeded and I sincerely appreciate you taking the time to share it with other travelers. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Stephen M. Couples - 14/04/2018
« Very comfortable stay »

Great way to start the holiday. Wake up relaxed and great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We're so happy to know that you enjoyed the warm hospitality of our associates. Our culinary team will be pleased to know that you had an awesome breakfast experience. We continuously strive to ensure our guests have a memorable stay. Thank you for your recommendation and we truly appreciate it. We look forward to welcoming you back here. Have a great day! Best Regards, Christophe Geoffroy General Manager

AccorHotels certified review
Terence T. Business - 13/04/2018
« Met my expectations »

I am always happy to stay at the Suvarnabhumi Novotel, it is convenient, modern, and the food is really nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, I would like to thank you for choosing Novotel Bangkok Suvarnabhumi Airport Hotel as your home away from home and taking time to rate us. It was certainly a pleasure for us to be at your service and I am sorry to learn about the incident during your lunch time. You particular comment enables us to provide a better serve to make sure your expectation are met. If there is anything I can do to assist in making your future stays more comfortable, please do not hesitate to let me know. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Robert W. A. Couples - 13/04/2018
« Happy »

As a transit hotel it is perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Feedback such as this from our loyal Le Club Platinum patrons is highly valued as it makes us better. Your support towards Novotel Bangkok Suvarnabhumi Airport Hotel as well as other Accor's property are very appreciated. Thank you very much for sharing your feedback with us. We look forward to welcoming you again in the near future. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Anonymous Families - 13/04/2018
« Good hardware, ok software »

GM & Accor check in staff were great but door staff & concierge were weak and unhelpful. They didn't care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for staying at the Novotel Suvarnabhumi Airport Hotel during your recent visit to Bangkok and for going to the trouble of sharing with me your stay experience. I was extremely concerned to read your comments about the behavior of some of our door staff and concierge. These have been shared with our Front Office Manager, who will provide appropriate training with those mentioned. Certainly their attitude is totally unacceptable and I unreservedly apologize for the bad attitude. Providing the comfort and memorable experiences is what we are aiming to provide, however what you have experienced was definitely not our service standard. Whatever the situation we were in, that should not affect the guest’s experience negatively. Please accept my sincere apology for your disappointment. If there is anything we can do prior your future visit, please do not hesitate to contact me anytime. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Ramesh C. Business - 13/04/2018
« Great Place »

Had a very smooth and fast check in and was able to attend to work without loosing time

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you so much for staying with Novotel Bangkok Suvarnabhumi Airport Hotel. I will be sure to pass along your kind words about our efficiency check-in process as it helps us when we know we have truly made a difference to those we serve each and every day. Your satisfaction is our best reward. Best Regards, Christophe Geoffroy General Manager

AccorHotels certified review
Anonymous Couples - 13/04/2018

Hotel rooms need to be renovated, carpet is very old. Same price as staying in central Bankgok which is not value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for staying at the Novotel Suvarnabhumi Airport Hotel during your recent visit to Bangkok and for going to the trouble of sharing with us your stay experience. Soon after received your message, I was very much concerned to learn about your dissatisfaction. I can well understand your disappointment. Your particular feedback notes about the age of the room, breakfast choice as well as the staff's language barrier are much appreciated. You are a valued returning guest at the Novotel Bangkok Suvarnabhumi Airport Hotel and we hope to welcome you back again in the near future, so that we can demonstrate the remedy taken. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Angela M. Couples - 13/04/2018
« Rest and recuperation in Bangkok after two and a half weeks in Israel »

My husband and I thoroughly enjoyed our overnight stay in Novotel Bangkok. It was only 4 minutes from the airport and so access to and from was very easy and the politeness and care given by staff was truly appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for taking the time to complete our online questionnaire about your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. The voice of customers is critical in maintaining our high standards and I am pleased to read about the positive feedback you and your husband had during your stay with us. Our biggest asset of the hotel is our people and I am happy to hear that we were able to enhance your trip and make it memorable. I look forward to welcoming you back at the Novotel Bangkok Suvarnabhumi Airport Hotel, when you return to Bangkok in the future. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Menashay Solo - 13/04/2018
« Excellent »

Overall the hotel is excellent. Very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I believe our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back. Sincerely yours, Christophe Geoffroy General Manager

AccorHotels certified review
Elena Families - 12/04/2018
« Convenient location and comfortable stay »

The location is the most convenient to get to the airport and the Bangkok city. The airport transfer service is really well organised with no waiting time. The hotel staff was very friendly and helpful. The room was spacious and clean, the single beds were wide and comfortable. The food was excellent and very fresh. The whole experience was very pleasant and made me extremely relaxed even though I was in the middle of my long trip transferring from one flight to another. It made me feel like I was on a little holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, Many thanks for taking the time to share your experience with us. We appreciate your comments regarding the location, food, as well as the hospitality from our team. Your kind words will be passed along to our team as the positive feedback always encourage us to deliver our best service and we are so happy to learn that we made your business trip to a little vacation. We sincerely appreciate your support and looking forward to seeing you again soon. Best Regards, Christophe Geoffroy General Manager

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