Hotel - Novotel Bandung
Novotel Hotel Novotel Hotel

Novotel Bandung Hotel

4.0/5 1,414 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 156 rooms
  • 51 non-smoking rooms
  • 9 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,549 reviews

Our guest reviews for Novotel Bandung

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,414 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dennyjsm Families - 13/12/2018 AccorHotels certified review
« Overall good »

Pros: - it was a good stay for us and good services. staffs are nice and helpful too. - Breakfast was good, and restaurant with reasonable price. Cons: - Junior Suite Room's interior outdated especially all sofa are very old and looks dirty, need replacement I think. - It was hard to find a parking spot when there's a wedding event though, but parking crew were helpful. - Kids zone looks not maintain properly

Sisan A. Business - 13/12/2018 AccorHotels certified review

Staff friendly and helpful. Generally Good. Only issues are: 1. Telephone set in the room not working but was quickly fixed when call upon 2. The internet link (how to connect) is not user friendly. Had to try several times to connect to the internet. 3. The fridge was empty no can drinks etc. 4. Convenient store not within the vicinty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sisan A., We very much appreciate your comments regarding your stay at the Novotel Bandung. I am regret to hear that your stay was not able to meet your expectation. Your feedback is well appreciated and has been carefully noted for our future improvement. I hope there will be a chance to welcome you back in the future. Thank you. Sincerely, Ryan Ardyansyah Asst. Front Office Manager

Paul Business - 12/12/2018 AccorHotels certified review
« slightly below expectation compare to otherNovotels »

I have made to booking 9-11 Dec and 11-12 Dec, which the later one was additional booking made few weeks later after the former booking. I told the staff when I checked in that I have 2 booing and I will check out on 12 Dec, asked the staff to check from the system that I will check out on 12 Dec, so I dont have to check out on 11 Dec morning. The staff pass me the room key card that valid until 11 Dec!! So I have to went down to the front desk to have my cards amended. I was charged for laundry, which I did not send any laundry. Obviously the signature on the laundry form is not mine. How can this mistake happen? Choices of welcome drink is very little, only coffee, tea or fruit juice. I had better option from other novotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chalermphon Wanawongthai, Warmest greetings from Novotel Bandung! Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riyan Ardyansyah D. Asst. Front Office Manager

Alam Couples - 10/12/2018 AccorHotels certified review
« Good hotel, system can be better »

The hotel is really good. The service is top notch, the management make sure that i get my early check i request, and do a great job of ensuring satisfaction. There's some work in the building, but still okay for me. The system should be udpated because there's a bit of problem with my deposit, although the staff make sure that it's only happenonce.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alam Putra P., We very much appreciate your comments regarding your stay at the Novotel Bandung and your loyalty as a Gold Member It is always a pleasure to receive positive feedback. We are thrilled to read that you were happy and satisfied with your stay with us, it is our great pleasure to know that you were fully satisfied with service and facilities provided by our team. In the other side, we will review our deposit system so it wont happen again in near future. Thank you once more for the feedback and we hope to see you again soon. Sincerely, Ryan Ardyansyah Asst. Front Office Manager

Wan R. A. B. W. Z. Families - 10/12/2018 AccorHotels certified review
« Good stay as always »

3 nights stay on 30 Nov to 3 December 2018. Always my preferred hotel whenever in Bandung. Nothing much to say as Novotel always meet my expectations. Only refurbishment works at the hotel lobby during my stay was a little bit hiccup. Service .......thumbs up especially to your staff Angga, Mina and Ryan of course.

Aditya Families - 09/12/2018 AccorHotels certified review
« Classy hotel with degraded quality »

I booked junior suite connected with superior twin for my family..the room was great as expected of novotel brand..although i would say you can see it's getting older by the tear on sofa's leather, little bit dusty on the carpet and windows..and unfortunately, the food quality, am sorry to say, i was lucky that they provided porridge to be eaten..the only thing that saves their face was friendky and very helpful staff members

Johannes K. Couples - 08/12/2018 AccorHotels certified review
« Perfect stay »

Amaze how you treat your platinum member, well I don't have to asked you gave me more than my expectation

Utari Friends - 05/12/2018 AccorHotels certified review
« good »

nice room, nice people, over all I'm happy stay in Novotel Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sri Utari, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Ardyansyah Duty Manager

Nor N. Z. A. Families - 04/12/2018 AccorHotels certified review
« Great »

It’s a return trip for us and booking the same hotel. As we had a great experience last year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Nor Nabila Zainal A., Warm greeting from your second home team, Novotel Bandung! We greatly appreciate your review! Providing an exceptional service and making sure your stay is perfect is our singularly the most important aim for us. And it is absolutely our most pleasure to know that we did it successfully. Thank you again and we definitely look for your next visit. Sincerely Yours Ryan Ardyansyah Asst. Front Office Manager

Jumadi T. S. Couples - 27/11/2018 AccorHotels certified review
« The one that I always can trust »

Everything is at the best performance

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jumadi Timotius S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Ardyansyah Asst. Front Office Manager

Irit Business - 26/11/2018 AccorHotels certified review
« wonderful »

i got the update room, really wonderful. Breakfast variant as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Irit Mahajanto, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to serve you well. I will share your kind comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Ardyansyah Asst. Front Office Manager

Wijaya L. Families - 25/11/2018 AccorHotels certified review
« Excellent »

Room big, clean, in the middle of town, the combination of breakfast also change the menu everyday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wijaya L., Greeting from Novotel Bandung! Thank you for your great review and loyalty as Platinum Member! We are thrilled to read that you were happy and satisfied with your stay with us, it is our great pleasure to know that you were fully satisfied with service and facilities provided by our team. Guest satisfaction is our passion therefore your feedback has been well shared to entire team to encourage all of us to always provide best service quality. Thank you again and we could not wait too long till we provide you an even better experience in the near future. Best regards, Ryan Ardyansyah Asst. Front Office Manager

Jipie Families - 25/11/2018 AccorHotels certified review
« Nice »

Nice place to stay in bandung...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jipie Iman Satriyo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ryan Ardyansyah Asst. Front Office Manager

Muhammad M. A. Families - 24/11/2018 AccorHotels certified review
« Not bad »

The number of power socket is the main point for me. I could not find the power socket to charging my devices beside my bed. And the wastafel not really clean at that time, someone shaving their beard/moustache still on the edge of the wastafel. The shower was not strong enough (pressure). And it was a different instruction between recepcionist and the staff at the restaurant (the receptionist said to me just mention my room number without the voucher to the restaurant staff for breakfast, in the reality the restaurant staff want me to give him the voucher (confusing). Welcome food did not fulfill my expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad Mona A., Warmest greeting from Novotel Bandung! Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Riyan Ardyansyah D. Assitant Front Office Manager

Anahat A. Families - 22/11/2018 AccorHotels certified review
« Excellent Stay, Great Service »

Excellent Stay, great location in the heart of Bandung, nice rooms and a generous brrakfast spread. overall fantastic value. special mention to Lia at breakfast who rememebered our coffee order (iced lattes) and got it for us both following days within five minutes of us reaching without being prompted. Amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahanat A., Greetings from Novotel Bandung! Thank you for taking your valued time to send us your feedback! We are pleased to know that you particularly loved our facilities and that our staffs were able to make you feel welcomed and valued. Especially with Ms. Lia, assured that I will personally share to her and all team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Ryan Ardyansyah Asst. Front Office Manager

Kjy Business - 22/11/2018 AccorHotels certified review
« Good »

Only issue is the lift. 2 available but only one can use. Hotel no so busy but need to wait about 5 mins for the lift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryan Ardyansyah Asst. Front Office Manager

Emil Business - 21/11/2018 AccorHotels certified review
« Nice »

So far it is satisfying ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Emil Unaja, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ryan Ardyansyah Asst. Front Office Manager

Dharfin R. Families - 21/11/2018 AccorHotels certified review
« Good experience in Novotel Bandung »

Clean room, delicious breakfast, nice staff & good services. Just a little bit unstable/slow signal with the wifi connection & the spa facilities cannot be used

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dharfin R., Greetings from Novotel Bandung! Thank you for taking the time to review our hotel, we are glad to know that you had overall pleasant stay and that our staffs were able to make you feel welcomed and valued. However, we are sorry to read that our Wifi and Spa did not meet your expectations, we wish that we could do something about it to make you feel better. Thank you again for sending us your concern into our attention and we certainly hope that we could welcome you back for a better stay. Sincerely, Ryan Ardyansyah Asst. Front Office Manager

Pram Families - 20/11/2018 AccorHotels certified review
« Decent accommodation in the center of Bandung »

The hotel is well maintained despite in need of major refurbishment of the furniture and room interior to keep it fresh. Hotel staffs are friendly and helpful, services are given in no time. One thing curious me is about the shower gel which has to be requested all the time instead of making it available everyday in the bathroom. This is okay with me but a bit unusual and inefficient, uncomforting for some guests. Pillows are comfortable enough but not with the mattresses, they need to be replaced with new ones. The foods and drinks during breakfast are not inviting. In my opinion, it is not up to the standard of a world class hotel chain like Accor. The variation can be improved while taste is in need of serious attention. Some welcome fruits in the room upon check in would be nice. The kids club need to be improved with more educational activities/toys instead of just providing the kids with playstation. I would never allow my kids to visit your kids club because of this. Swimming pool is small enough so will not be comfortable if there are more than three families in there, I guess. Warm water will be highly appreciated to compensate the size. I love aviation and this hotel is perfectly located in the take-off and landing flight path of Husein Sastranegara International Airport. It is really amusing to see those aircrafts come and go in a really close distance. Just splendid!

Syj Business - 14/11/2018 AccorHotels certified review
« just a standard 4 stars hotel »

compare to other 4 stars hotel novotel does not have any major improvement. all is good except noisy Air Conditioner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Supriyadi Joyo H., Warm greeting from Novotel Bandung Thank you for taking your time to send us your feedback! We are sorry to know that you had to encountered Air Conditioner issues . And we are very sorry to read that you found it noisy. Moreover, please accept our apologies and rest assured that your comment has been well shared to all our team to rectify all issues accordingly. Again thank you for bringing your concerns into our attention and we hope to welcome you back for another better experience. Ryan Ardyansyah Asst. Front Office Manager

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