Novotel Bandung Hotel 4 stars

TripAdvisor rating 4.0/5 1,434 reviews
Novotel Bandung
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Room 1

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Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171
bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Contact email

Check-in from 14h00

Check out up to 12h00

  • Prima Jasa MGI :   Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room King-size Bed

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PREMIER 1 KING BED

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PREMIER 2 SINGLE BEDS

  • Max. number of persons: x3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive 1 King Bed

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite 1 King Size Bed

  • Max. number of persons: x4
  • Area: From 52
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384 m²

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more
Novotel Bandung Meeting Room

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,780 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,434 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Great

Customer review rating 4.2/5

Aron Business - 12/04/2019 AccorHotels certified review

Lovely place for me and my family..... we are loved to stay at novotel Bandung

Dear Mr. Shanaron K., We very much appreciate your comments and perfect ratings regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Incompetent (Female) Front Staff Ruined the Experience

Customer review rating 4.2/5

Sony K. Business - 09/04/2019 AccorHotels certified review

In this visit, I stayed at 1118 for 4 nights. Although I didn't have any problem with your hotel's basic services during my stay, I feel disappointed since the very first moment I had an interaction with your front office staff (during check-in) which affected my whole experience. Upon arrival, the Front Office staff who checked me in told me that the room for me was upgraded to Executive Room, and because of that, I won't get breakfast during my stay. In my opinion, it was strange not to provide me breakfast because I got an upgrade, because for a Platinum member like me, (please, correct me if I'm wrong) breakfast is a basic privilege that the Accor hotels will offer under any circumstances, while room upgrade is provided based on availability. So, breakfast and room upgrade are two different things. However, I didn't ask anything or argue with her during the check-in process because (1) I just had a very tiring business trip in Japan, plus an exhausting flight that had forced me to sleep less, so I was very very tired. I didn't have enough energy to ask, even if the front desk staff said "1+1=5", I would've agreed, (2) When she said that the breakfast was not provided because of the upgrade, I thought that the Executive Room at Novotel Bandung was something really special. However, when I entered 1118 and really had a look at the room, I couldn't say anything special about what-so-called the Executive Room. In my opinion, the room 1118 was pretty basic (for Novotel standard worldwide). I have stayed at Novotel Bandung several times and experienced different rooms at different floors. And I am sure that 1118 is not significantly different from the non-Executive room. It is more spacious a bit, but that's it. I can tell that 1118 is even older than the 418 (the room where I stayed on December 2018). And now, I am wondering how Novotel Bandung appreciates its Platinum member by eliminating breakfast as an exchange for that kind of basic room called as Executive Room. Please don't get me wrong. I am not obsessed for having breakfast at the hotel's restaurant (During this stay, I went to good food stalls like Kupat Tahu Gempol or Mak Eha for my breakfast, and I don't mind it). So, the problem is not the breakfast itself. I just don't feel that the what-so-called Executive Room is worth the breakfast. It's not an apple-to-apple compensation, so it's not a fair exchange. Another issue was that upon arrival the Front Office staff didn't ask/offer me to make some deposit. On my first night, around 10pm, I ordered a room service (as always), I chose pasta (a recommended menu by the restaurant's chef) for my late dinner. When the food was delivered to my room, as usual I asked the 90.700 bill to be charged into my room account so that I could pay it when I checked out. After I finished my pasta (which was not tasty at all, to be honest - although I was hungry at that time), I quickly went to bed and tried to get some sleep. Just when I was about to close my eyes, the room phone rang - the restaurant called me and said that I couldn't use a room charge. I had to pay the meal by cash, because I didn't have any deposit on my room account. I was really disturbed and angry by that call. When the restaurant staff went back to my room, I gave him the money - and he said that he needed to go downstairs and would come back to my room to give me the change. So, I had to wait for him to go downstairs, take care of the payment, get the change, and go back upstairs to my room - which would take at least 15 minutes. That's when I yelled at him, said to him to just keep the change, and slammed the door. I understand that the restaurant could not accommodate a room charge for the room service if the guest does not have a room deposit. So, I am not blaming the restaurant staff. What I am asking is, why the FO staff didn't ask or offer me to put some deposit (as usual) during the check-in process? Don't you want the guests to cross-buy other services offered by the hotel? Doesn't Novotel Bandung have a what-to-ask/do list for the front staff when serving a checking-in or checking-out guests? I have been a regular guest for Novotel brands worldwide. In 2018 only, I spent more than 20 days staying at Novotel Bandung (12 of them were reserved under my name). I think Novotel Bandung is basically a good hotel in terms of location and quality of rooms/physical facilities. But based on my last two experiences here, the biggest problems Novotel Bandung has were related to the human issue; the staff. Especially the front office staff at the reception desk. I feel that the staff here don't follow (or don't have) an effective work system that guides them to perform their job that meet the Novotel's standard worldwide. After I experienced some disappointments on my previous stay at Novotel Bandung (12 nights, 12-28 Dec 2018) which I've already addressed on my review on TripAdvisor, I was actually doubtful to make reservation again at Novotel Bandung for this trip. But, I decided to give Novotel Bandung a second chance. And I ended up experiencing another disappointment. Now I am not sure whether I want to do it anymore.

Dear Mr K., Thank you very much for spending time and sharing us with feedback during your stay at Novotel Bandung. We apologize for any inconvenience that occurred while staying in Novotel Bandung on April 3-7, 2019 and we have investigated your comments and allow us to explain in some points as follow: 1. Our Front Office team should be more clear in giving guest benefit information specially Platinum Member like yours. 2. Our Room Service team should be ready with the change if he already notice that the room is with no deposit, therefore guest does not have to wait for the change. We understand your concern and really take care of it. It is only because of feedback like yours that we are able to improve our product and services. We do hope that we can exceed your expectations. It would be an honor for us should you like to visit us again in the future and I will send you the voucher for your next visit to your address. Please accept my sincere apologies and please do not hesitate to contact me directly to gm… or ext. 100 should there be anything I can assist you. Sincerely yours, Arief Maulana General Manager

Mr

Customer review rating 4.2/5

Alfred Solo - 09/04/2019 AccorHotels certified review

Your service is excellent.. that’s all that i can say.. nice room n nice people.. Thank u

Dear Alfred Tigor P., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good Hotel and Value

Customer review rating 4.2/5

Eko Y. Families - 08/04/2019 AccorHotels certified review

Good hotel, good value for money. Location is in central of town, but you need to travel with taxi or rent car because the public transportation are rare...

Dear Mr. Eko Y., Thank you for taking the time to tell us about your experience at the Novotel Bandung and also your loyalty as silver member. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Siswanto Room Division Manager
Customer review rating 4.2/5

Henokh C. Families - 07/04/2019 AccorHotels certified review

Room was clean and great Our dinner was amazing with great food Breakfast buffet is not quite good enough

Dear Mr. Henokh C. Ray, Thank you for taking the time to tell us about your experience at the Novotel Bandung and also your loyalty as silver member. I am sorry that your experience breakfast did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Excellent

Customer review rating 4.2/5

Visani Business - 07/04/2019 AccorHotels certified review

Nice clean rooms. Very friendly & courteous staff. Good location.

Dear Mr. Vinod K B Sadhwani, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Lighting

Customer review rating 4.2/5

Eric Business - 06/04/2019 AccorHotels certified review

We love your room but , we dont like so much your white light ambiance. And at lobby Ms lady treat me and my kids so good

Dear Mr. Eric Saputra Widjaja, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Satisfied as always

Customer review rating 4.2/5

Taufiq J. R. Business - 04/04/2019 AccorHotels certified review

My stay was great as always, I plan only stay for a nights, but it turns out to 3 nights for take care some business.. Thanks for your hospitality, good job

Dear Mr. Taufiqullah Jaya R. We very much appreciate your comments regarding your stay at the Novotel Bandung and also your loyalty as platinum member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

comfortable

Customer review rating 4.2/5

Ellisa Couples - 02/04/2019 AccorHotels certified review

Comfortable

Dear Mrs. ellisaa We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Superb

Customer review rating 4.2/5

Ani F. Couples - 02/04/2019 AccorHotels certified review

Strategic place, very comfortable room, delicious foods, friendly staff. Highly recommended.

Dear Mrs. Ani F., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Room is clean and tidy

Customer review rating 4.2/5

Joo L. Couples - 27/03/2019 AccorHotels certified review

happy to interaction with your front desk staff and restaurant staff.

Dear Mr. Ng Joo L., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

cozy room, good location, good breakfast with several options

Customer review rating 4.2/5

A. Families - 25/03/2019 AccorHotels certified review

We are very convertable staying with Novotel Cihampelas.

Dear Mrs. A. Ambar, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Excellent

Customer review rating 4.2/5

Rachmatullah P. Families - 25/03/2019 AccorHotels certified review

They upgraded my room to executive room, what a nice gesture. For this reason, I gave them an extremely satisfied rating.

Dear Mr. Rachmatullah P., We very much appreciate your comments regarding your stay at the Novotel Bandung also your loyalty as silver member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice hotel

Customer review rating 4.2/5

Jonathan Solo - 25/03/2019 AccorHotels certified review

Clean, well maintained hotel room. great breakfast. friendly and helpful staff.

Dear Mr. Jonathan Tamil, We very much appreciate your comments regarding your stay at the Novotel Bandung and also your loyalty as silver member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Really love executive deluxe room

Customer review rating 4.2/5

Yoese M. Solo - 24/03/2019 AccorHotels certified review

Thanks for upgrading my room to executive deluxe. Really love the room and amenities also. I always had good experience also with room service. I ordered nasi timbel. Can I suggest u to change nasi putih into nasi merah? Nowadays many hotel serve nasi merah. Unfortunately your breakfast not improve yet, the quality especially.

Dear Mrs. Yoese m., Warmest greeting from Novotel Bandung...! We very much appreciate your comments regarding your stay at the Novotel Bandung. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for input about nasi merah and our breakfast, we hope to serve you better in your future visits to Novotel Bandung. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Siswanto Room Division Manager

Good service & helful staff

Customer review rating 4.2/5

Amcheers Friends - 24/03/2019 AccorHotels certified review

Good reception staff and always help us if we need assistance, coffee house staff all good and always smile make our breakfast perfect. housekeeping staff thanks to them to clean our room.

Dear Mr. Amran Bayri, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice

Customer review rating 4.2/5

Yulia Business - 24/03/2019 AccorHotels certified review

Clean room

Dear Ms. Yulia W., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

good service & helpfull staff

TripAdvisor rating 4.0/5

amranb2017 Friends getaway - 24/03/2019 TripAdvisor review

Good reception staff always help us if we need help, coffee house staff very kind always smile. housekeeping good job thanks to all. room clean breakfast good and a lot choice. i will recommended to all my friend.

Dear Amranb2017, Greetings from Novotel Bandung! Thank you for your review, we are delighted to read that you had a great experience and that we are happy to know that our staffs were able to make you feel welcomed and valued. Again we truly value your feedback and thank you for having chosen our hotel during your recent visit to Bandung. Look forward to welcome you back for a better experience. Regards, Arief Maulana General Manager

Pleasant stay at Novotel Bandung

Customer review rating 4.2/5

Muhamad B. Couples - 23/03/2019 AccorHotels certified review

Fourth stay at this property and its always good to be back. Each time with different experience. Was upgraded to a suite. Was a pleasant surprise even tho I checked in past midnight. Breakfast was not so good - 2 types of fried rice - both were not cooked to its desirable taste. The fried rice gave me a weird after taste as the chef put too much micin (ajinomoto). Ordered room service - the sandwich was not tosted properly - it was in between soft and hard. The pasta i ordered was salty. Totally put off by the fact that they do not know how to cook! Please improve on the cooking! The cakes are hard and too sweet. I could have given a higher rating if not because of the food they serve.

Dear Mr. Muhammad B. Hamzah, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Good environment

Customer review rating 4.2/5

Indah Families - 21/03/2019 AccorHotels certified review

Staff Ok, Room Ok. Location Ok. Breakfast Ok. Kidsclub room is a little bit dirty.

Dear Mrs. Melati Sari Indah, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve both improvement and encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
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