Novotel Bandung Hotel 4 stars

TripAdvisor rating 4.0/5 1,440 reviews
Novotel Bandung
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+ 22 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171
bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Contact email

Check-in from 14h00

Check out up to 12h00

  • Prima Jasa MGI :   Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room King-size Bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PREMIER 1 KING BED

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PREMIER 2 SINGLE BEDS

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 52
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384 m²

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,964 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,440 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Hotel Services

Customer review rating 4.2/5

Billy Families - 13/06/2019 AccorHotels certified review

It was a great experience. All staff are very friendly. I got free room upgrade for 2 nights. Thanks to Novotel Bandung

Dear Mr. Billy Febriyan Ginandjar, We very much appreciate your comments and perfect ratings regarding your stay at the Novotel Bandung and also your loyalty as gold member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great Experience at Novotel Bandung

Customer review rating 4.2/5

Sandra K. Couples - 12/06/2019 AccorHotels certified review

Great Experience at Novotel Bandung The room & breakfast are standard, but the hospitality of the staffs at Novotel Bandung are great. They try to understand the customer, they have willingness to listen & be empathy with customer and really try their best to help. I asked some questions that not related to novotel bandung (to compare with my extremely bad experience at novotel yogya on 7-10 june 2019), but they listened, try their best to help and even apologies (for something that they don't do just for the sake that novotel yogya is under the brand of novotel & accor as they do, while it's very damn hard for me to get sincere apologies at novotel yogya, even from the GM at novotel yogya himself who is so arogant, do not want to listen to customer, and judge the customer based on his perspective, for the terrible experience they gave me) Novotel Bandung gave me the real experience that match with accor hotel motto to make customer feel appreciate and treated special, the experience that i buy when i order rooms (i do not looking for great rooms when order accor hotels but looking for the great experience through great hospitality & services) at any accor hotels domestic & international (which i do not get at all in novotel yogya). Thank you novotel bandung for such a great services

Dear Mrs. Sandra K., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good service, great hotel

Customer review rating 4.2/5

Rachmatullah P. Families - 12/06/2019 AccorHotels certified review

Great service, spacious and clean room plus a bathub which my daughter loves so much, decent swimming pool (water is not too cold), good breakfast menu, great location

Dear Mr. Rachmatullah P., We very much appreciate your comments regarding your stay at the Novotel Bandung and also your loyalty as silver member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice

Customer review rating 4.2/5

Citra P. Families - 12/06/2019 AccorHotels certified review

Nice place to stay. Hospitality of the staff must be increase. - for front gate and parking staff. - no bell boy and staff when we came. So we have to bring lot of bags to the trolley by our self. The other staff just looked at us with no help.. - wet floor

Dear Mr. Citra P., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Bequem

Customer review rating 4.2/5

Satrio Business - 12/06/2019 AccorHotels certified review

Shortly, I was served as requested : the non smoking room with large bed and spacious area. Particularly, the bathtube is essential nowadays. It is hard to find it in modern hotel design. The food is also delicious but for coffee needs more improvement (local single origin bean will be excellent).

Dear Mr. Haryo Tomo, We very much appreciate your comments and kind ratings regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Overall was excellent

Customer review rating 4.2/5

Faizal A. Friends - 11/06/2019 AccorHotels certified review

I did enjoyed my stay in Novotel Bandung. Friendly staff, nice ambiance, clean room and good service.

Dear Mr. Mohamad Faizal A., We very much appreciate your comments regarding your stay at the Novotel Bandung and also your loyalty as gold member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great Staff!

Customer review rating 4.2/5

Rizko Families - 11/06/2019 AccorHotels certified review

I left my wedding ring on the hotel room when I checked out. The Housekeeping staff is doing an excellent job by noticing my ring and keeping it in a safe place. When I came to the hotel to look for it, Bu Sabrina (Front Office), Pak Milan (Security), and Pak Refsa (Housekeeping) organize the return process professionally and timely. My sincere thanks to the housekeeping staff.

Dear Mr. Rizko D., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

comfort

Customer review rating 4.2/5

Adimas P. Families - 11/06/2019 AccorHotels certified review

the service was on point, the facility was comfortable. only the egg benedict was failed me. it fully cooked instead!

Dear Mr. Adimas P., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Satisty...

Customer review rating 4.2/5

S. T. Families - 11/06/2019 AccorHotels certified review

Cozy, calm, happy n satisty

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good

Customer review rating 4.2/5

Martinus S. Families - 10/06/2019 AccorHotels certified review

Services from security, parking, and reception are very good. Only the swimming pool and playground fan facilities for children still need to be improved

Dear Mr. Martinus S., We very much appreciate your comments regarding your stay at the Novotel Bandung. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

satisfied

Customer review rating 4.2/5

Natalia Families - 10/06/2019 AccorHotels certified review

i have a good stay here. they have various menu for breakfast, the taste is also good. the room is very clean and the environment too. the staff is very friendly, they can handle the guest with politely. and for sure will coming back to stay here.

Dear Mrs. Natalia A., We very much appreciate your comments and perfect ratings regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Extremely Satisfied

Customer review rating 4.2/5

Anonymous Families - 10/06/2019 AccorHotels certified review

All the services was good, the room is clean n tidy, very hospitality services. Overall im extremely satisfied.

Dear Mr. Reza S., We very much appreciate your comments and great ratings regarding your stay at the Novotel Bandung and also your loyalty as silver member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Enjoyable stay at Novotel Bandung

Customer review rating 4.2/5

Shara Families - 10/06/2019 AccorHotels certified review

Spacious & clean room, amazing buffet breakfast with very warm and helpful staff. We love stay and will come back for next trip

Dear Mrs. Shara R., We very much appreciate your comments and kind ratings regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good service and clean but toilet and wifi problem need to be fix

Customer review rating 4.2/5

Wawan K. Families - 10/06/2019 AccorHotels certified review

Overall the hotel services was good and staff very friendly. But room toilet have problem with the flush mechanism, after flushing the button will stuck and water will keep flowing into the drain and it will waste the water if we didn't do anything to fix this issue. The Geberit (flush sparepart) need to be replace with the new one. It is easy to find even online shop will provide this items and it's simple process. Also Wifi Login Application need to be upgrade because it is very hard to connect even though you put correct password. i even need 15 times before finally success to connect with the wifi network.

Dear Mr. Wawan K., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

So comfy stay at novotel bandung

Customer review rating 4.2/5

Nanny S. Families - 08/06/2019 AccorHotels certified review

The receptionist staff is helpfull and nice. There were many variant of breakfast menu, and also has cotton candy. Room was clean and comfortable

Dear Mrs. Nanny S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Comfortable

Customer review rating 4.2/5

Cahya F. A. Families - 08/06/2019 AccorHotels certified review

The hotels is good. Family friendly. Quite large for a room for my family (2 adults and 2 childrens). Clean and comfortable for stay on your holiday trip in Bandung.

Dear Mr. Cahya Fatah A., We very much appreciate your review regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback and input for us. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

The staying experience was pleasant and staffs were friendly and helpful.

Customer review rating 4.2/5

Michael L. Families - 08/06/2019 AccorHotels certified review

We stayed for family trip here. The unit was on the 8th floor and quite spacious, a big bed, and full-height windows overlooking the northeast side of the town. The swimming pool was not as big as expected, but I guess kids would like it. Overall, the staying experience was pleasant. Staffs were friendly and helpful, and amenities were good. Looking forward to staying again.

Dear Mr. Michael L., We very much appreciate your comments regarding your stay at the Novotel Bandung and also your loyalty as silver member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice hotel at city center

Customer review rating 4.2/5

Edgar M. Families - 08/06/2019 AccorHotels certified review

Location is excellent. Parking spot can be hard to find during my stay. One of the power point didn't work next to bed at room 317. Make sure the staff use clean cloth when cleaning table at the restaurant. My experience, one of the staff cleaned the table for us during breakfast, and the smell left after cleaning the table was disgusting, and the smell stayed on the table.

Dear Mr. Edgar M., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Friendly staff and close from Train Station

Customer review rating 4.2/5

Purple L. Families - 07/06/2019 AccorHotels certified review

Hotel is clean as well room and restaurant. Warm welcome from staff. Hotel is centrally located and near with the train station.

Dear Mrs. Aprilani A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Short Escape to Bandung

Customer review rating 4.2/5

Dicky T. Couples - 07/06/2019 AccorHotels certified review

Location near to heart of the city, various food for breakfast. But for me this property need renovation because the furniture inside the room maybe to old.

Dear Mr. Dicky Taruna, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
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