Novotel Bandung Hotel 4 stars

TripAdvisor rating 4.0/5 1,442 reviews
Novotel Bandung
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+ 22 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171
bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Contact email

Check-in from 14h00

Check out up to 12h00

  • Prima Jasa MGI :   Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room King-size Bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PREMIER 1 KING BED

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PREMIER 2 SINGLE BEDS

  • Max. number of persons: ‌3
  • Area: From 26
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite 1 King Size Bed

  • Max. number of persons: ‌4
  • Area: From 52
  • Views: City side *

* Subject to availability

  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384 m²

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,998 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,442 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Totally Great and Comfort

Customer review rating 4.2/5

Albert C. Families - 20/06/2019 AccorHotels certified review

The room is very comfort and spacious even for the cheapest room rate. Love the service that I was given upgrade to the executive room. My child love it so much, has bigger room and the bathroom has separated shower and bathtub. Will be back to this hotel on next visit to Bandung

Dear Mr. Albert c., We very much appreciate your review and perfect ratings regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good stay

Customer review rating 4.2/5

Shakoor Families - 18/06/2019 AccorHotels certified review

Good facilities and good sized rooms. Breakfast menu was vast and good customer service.

Dear Mrs. Shakoor, We very much appreciate your comments and perfect ratings regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice overall experiences

Customer review rating 4.2/5

Dandi Families - 17/06/2019 AccorHotels certified review

The services warm and just right... I have satisfying overall experiences

Dear Mr. Dandi J., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great Hotel services for family holiday

Customer review rating 4.2/5

Z. Families - 17/06/2019 AccorHotels certified review

this is my 1st time staying at Novotel, and i'm appreciate for the good experience that my family feel... keep the good work, and i think it will be perfect you giving us a very very special rate that for guest with family category...

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
Customer review rating 4.2/5

Anonymous Families - 15/06/2019 AccorHotels certified review

Feel like home

Dear Ms Christine Y., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Indra Hendrayana Asst Front Office Manager

Novotel accommodated our needs

Customer review rating 4.2/5

Andia H. Families - 15/06/2019 AccorHotels certified review

Novotel Bandung accommodated all our needs such as: free pick up and drop off services at the airport, early and late check out (as early as 9AM), which were really helpful. Thank you

Dear Mrs. Andia H., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

excellent services

Customer review rating 4.2/5

Erio Families - 15/06/2019 AccorHotels certified review

Nice room, plenty breakfast variation, good facility

Dear Mr. Erio P., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Management seems to be saving money

Customer review rating 4.2/5

Matthew Business - 15/06/2019 AccorHotels certified review

Average, no upgrade for gold membership, air con not working correctly, lift broken twice, really stinks around the pool area. Short of towels 1 hand towel 2 people? Water in the rooms is not hot enough, full heat and it’s just warm any time of day , need to use kettle to shave and shower is not hot enough either, saving money in the wrong places

Dear Mr Matthew Y., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations and please allow me to express my sincerest apologies. Regarding the room upgrade, I am really sorry that we were at fully booked at the time and we could not offered the upgrade than. But for the issues such as Hot water, lift towels and other issues please rest assured that we are taking the appropriate measures to department concern to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra Hendrayana Assistant Front Office Manager

Clean room and great location

Customer review rating 4.2/5

Habeeb Families - 15/06/2019 AccorHotels certified review

We stayed for three nights. Breakfast was good, room was clean and the location of the hotel is ideal to access without any traffic. The hotel also arranged day trips on our convenience. The pool needs to be maintained neat and tidy, as well as the cleanliness in the restaurant also needs to be improved. Overall stay in the hotel was good, especially the staff are very helpful.

Dear Mr. Habeeb R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback and input will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Satisfied

Customer review rating 4.2/5

Rachmat T. Business - 15/06/2019 AccorHotels certified review

Receptionist , room, breakfast and Wifi are all excellent

Dear Mr. Rachmat T., We very much appreciate your comments and perfect ratings regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Will be coming back

Customer review rating 4.2/5

Dwi Families - 15/06/2019 AccorHotels certified review

My stay at novotel bandung was great. Rooms were clean and spacious. Staffs were all friendly. Check-in/out was fast. Breakfast was tasty. Will be coming back when visiting Bandung in the future.

Dear Mrs. Dwi Savitri R., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Awesome

Customer review rating 4.2/5

Prita D. Families - 14/06/2019 AccorHotels certified review

Humble, helpfull, homey

Dear Mrs. Prita Sari D., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great Hotel Services

Customer review rating 4.2/5

Billy Families - 13/06/2019 AccorHotels certified review

It was a great experience. All staff are very friendly. I got free room upgrade for 2 nights. Thanks to Novotel Bandung

Dear Mr. Billy Febriyan Ginandjar, We very much appreciate your comments and perfect ratings regarding your stay at the Novotel Bandung and also your loyalty as gold member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great Experience at Novotel Bandung

Customer review rating 4.2/5

Sandra K. Couples - 12/06/2019 AccorHotels certified review

Great Experience at Novotel Bandung The room & breakfast are standard, but the hospitality of the staffs at Novotel Bandung are great. They try to understand the customer, they have willingness to listen & be empathy with customer and really try their best to help. I asked some questions that not related to novotel bandung (to compare with my extremely bad experience at novotel yogya on 7-10 june 2019), but they listened, try their best to help and even apologies (for something that they don't do just for the sake that novotel yogya is under the brand of novotel & accor as they do, while it's very damn hard for me to get sincere apologies at novotel yogya, even from the GM at novotel yogya himself who is so arogant, do not want to listen to customer, and judge the customer based on his perspective, for the terrible experience they gave me) Novotel Bandung gave me the real experience that match with accor hotel motto to make customer feel appreciate and treated special, the experience that i buy when i order rooms (i do not looking for great rooms when order accor hotels but looking for the great experience through great hospitality & services) at any accor hotels domestic & international (which i do not get at all in novotel yogya). Thank you novotel bandung for such a great services

Dear Mrs. Sandra K., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Good service, great hotel

Customer review rating 4.2/5

Rachmatullah P. Families - 12/06/2019 AccorHotels certified review

Great service, spacious and clean room plus a bathub which my daughter loves so much, decent swimming pool (water is not too cold), good breakfast menu, great location

Dear Mr. Rachmatullah P., We very much appreciate your comments regarding your stay at the Novotel Bandung and also your loyalty as silver member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice

Customer review rating 4.2/5

Citra P. Families - 12/06/2019 AccorHotels certified review

Nice place to stay. Hospitality of the staff must be increase. - for front gate and parking staff. - no bell boy and staff when we came. So we have to bring lot of bags to the trolley by our self. The other staff just looked at us with no help.. - wet floor

Dear Mr. Citra P., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Bequem

Customer review rating 4.2/5

Satrio Business - 12/06/2019 AccorHotels certified review

Shortly, I was served as requested : the non smoking room with large bed and spacious area. Particularly, the bathtube is essential nowadays. It is hard to find it in modern hotel design. The food is also delicious but for coffee needs more improvement (local single origin bean will be excellent).

Dear Mr. Haryo Tomo, We very much appreciate your comments and kind ratings regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Overall was excellent

Customer review rating 4.2/5

Faizal A. Friends - 11/06/2019 AccorHotels certified review

I did enjoyed my stay in Novotel Bandung. Friendly staff, nice ambiance, clean room and good service.

Dear Mr. Mohamad Faizal A., We very much appreciate your comments regarding your stay at the Novotel Bandung and also your loyalty as gold member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Great Staff!

Customer review rating 4.2/5

Rizko Families - 11/06/2019 AccorHotels certified review

I left my wedding ring on the hotel room when I checked out. The Housekeeping staff is doing an excellent job by noticing my ring and keeping it in a safe place. When I came to the hotel to look for it, Bu Sabrina (Front Office), Pak Milan (Security), and Pak Refsa (Housekeeping) organize the return process professionally and timely. My sincere thanks to the housekeeping staff.

Dear Mr. Rizko D., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

comfort

Customer review rating 4.2/5

Adimas P. Families - 11/06/2019 AccorHotels certified review

the service was on point, the facility was comfortable. only the egg benedict was failed me. it fully cooked instead!

Dear Mr. Adimas P., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
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