Novotel Bandung Hotel 4 stars

TripAdvisor rating 4.0/5 1,448 reviews
Novotel Bandung
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+ 22 Services
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Fitness centre and spa facilities

  • Conference facilities (up to 500 people)

  • 8 minutes from Husein Sastranegara Airport

  • 10-minute drive from ITB (Bandung Institute of Technology)

  • Public and private indoor parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Bandung

Jalan Cihampelas No 23 25
West Java
40171
bandung
indonesia

Tel: +62224211001

Fax: (+62)22/4212999

Contact email

Check-in from 14h00

Check out up to 12h00

  • Prima Jasa MGI :   Buah Batu-Jl. Ri Leuwi Panjang

  • By plane

    SOEKARNO HATTA At 180km / 111.86 miles

GPS :-6.90491, 107.604

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room King-size Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Twin Beds

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PREMIER 1 KING BED

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

PREMIER 2 SINGLE BEDS

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Executive 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Junior Suite 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 52
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The Square is a new dining experience concept serving authentic Indonesian, Asian and Western specialities. Open for breakfast, lunch and dinner, this restaurant offers extensive buffet and a la carte options.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Our Lounge Bar provides an intimate and friendly environment where guests can enjoy a wide variety of exotic cocktails, mocktails in addition to other beverages and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 384

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Bandung

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

5,122 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,448 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice and comfort hotel

Customer review rating 4.2/5

S. Families - 15/08/2019 AccorHotels review

We stayed for 1 night only during travelling, and we really enjoyed everything in Novotel

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Mr

Customer review rating 4.2/5

Hendro Business - 14/08/2019 AccorHotels review

Good environment and friendly staff

Dear Mr. Hendro, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Convenience as per Novotel Standard

Customer review rating 4.2/5

Ferryanto K. Couples - 14/08/2019 AccorHotels review

2 important thing in using Novotel hotel chain is cleanliness and hospitality of the staff

Dear Mr. Ferryanto K., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Disappointed

Customer review rating 4.2/5

Bahar Families - 12/08/2019 AccorHotels review

I've reserved the room with additional request for non smoking room (due to I stay with my children), but the officer gave me the smoking room.

Brilliant!

Customer review rating 4.2/5

Andri Solo - 05/08/2019 AccorHotels review

The staff are very friendly and helpful. Always full of smile and spread positive energy. The ambiance is so calming. The room, simply amazing. I never asked the staff to make up my room. But they did it! I can’t ask for more. Novotel Bandung, you are brilliant!

Dear Mr. Andri H., We very much appreciate your comments and perfect score regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Satisfied and feeling comfortable

Customer review rating 4.2/5

Danny L. Families - 02/08/2019 AccorHotels review

Satisfied and feeling comfortable

Dear Mr. Sial Siong L., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Pleasant stay

Customer review rating 4.2/5

Renova Business - 30/07/2019 AccorHotels review

Nice clean hotel

Dear Mr. Renova V., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Well-maintained hotel

Customer review rating 4.2/5

Anonymous Friends - 30/07/2019 AccorHotels review

Clean & spacious room

Dear Mr. Brandon R., We very much appreciate your comments and perfect rating regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Nice hotel and great price

Customer review rating 4.2/5

Theodorus W. Families - 30/07/2019 AccorHotels review

really enjoy my stay in the hotel. The price is very reasonable for using Accor member. The reception and people are very nice and helpful. Definitely will comeback to this hotel in my next stay to Bandung

Dear Mr. Theodorus W., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Very good hotel with great location

Customer review rating 4.2/5

Chris P. Business - 28/07/2019 AccorHotels review

Like the strategic location near everywhere in the city. Clean Room, good breakfast, warm staffs... what else we can expect... moreover, we got an room upgrade. Thank you Novotel.

Dear Mr. Christopher P., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

My stay experience is getting worse

Customer review rating 4.2/5

Sutriyudita S. Families - 27/07/2019 AccorHotels review

It was one of the best hotel to stay and last year i love to stay here everytime i am visiting Bandung. The service quality is declining, the breakfast experience is worse, this is the first time in every accor hotel i visited which put salad dressing in a bottle, which is hard to put on my salad and make it prone to splash to my clothes. I was asking for an hour late check out for friday pray but only could only give 30 minutes and this is not enough, so i decide to check out in the morning and early check in in another hotel in Bandung.

Dear Mr Sutriyudita S., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. We always tried to giving the best as we could, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to the related department. and related the late check-out I will check personally to the team to make sure this issue handled properly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra Hendrayana Assistant Front Office Manager

a great stay

Customer review rating 4.2/5

Anonymous Business - 25/07/2019 AccorHotels review

well trained staff and good food. the facilities are bit out of date,. but all of the staff tried their best to make you feel like at home.

Dear Mr. Daming Cao, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

OVERAL VERY GOOD

Customer review rating 4.2/5

Abdul A. S. Business - 23/07/2019 AccorHotels review

THE HOTEL IS VERY GOOD. I CAN SLEEP WELL THE BREAKFAST ALSO FANTASTIS, THERE ARE MANY DIFFERENT KINDF OF MENU. BUT MAY BE YOU CAN UPGRADE FITNESS TOOL.

Dear Mr. Abdul A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
Customer review rating 4.2/5

Bagus M. Business - 21/07/2019 AccorHotels review

It is noted that the hotel is aging, the experience staying in this hotel were amazing but it is getting less satisfied. The water pressure is not good and the toilet experience is not good.

Dear Mr. Bagus M., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Lovely staff, no complaints at all. Always smiling.

Customer review rating 4.2/5

Tom M. Business - 20/07/2019 AccorHotels review

First class. Clean room, linen, nice bathroom and excellent breakfast.

Dear Mr. Thomas M., We very much appreciate your comments and perfect ratings regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
Customer review rating 4.2/5

Lid Couples - 20/07/2019 AccorHotels review

I was expecting a bigger room and a nicer view. But it was so so. Food were good. I also thought that the Swimming pool was bigger. Hotel staff were very nice.

Dear Mrs. Lid, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Pleasant stay

Customer review rating 4.2/5

Ruri Families - 19/07/2019 AccorHotels review

Excellent

Dear Mrs. Ruri D., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Average

Customer review rating 4.2/5

Puspita D. Couples - 16/07/2019 AccorHotels review

The room was nice, it was quite big with a city view and bath tub was included. Best price for 3 days stay. But somehow the breakfast was too monotonous, not bad but not too good either. And also the staffs wasnt that well trained, looked like a little grumpy, and confused :D

Dear Mrs. Puspita D. Muliasari, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

unfriendly staff and lobby carpark chaos

Customer review rating 4.2/5

Andi S. Families - 15/07/2019 AccorHotels review

Unfriendly staff especially the restaurants manager (not the breakfast staff) and chaos at lobby pick up parking. so many cars parking at lobby and made guests to load briefcase difficult, since the security told me to park the car at basement the day before.

Dear Mr Andi S., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Indra Hendrayana Asst. Front Office Manager

Good place for short getaway

Customer review rating 4.2/5

Mahmud F. Z. Couples - 15/07/2019 AccorHotels review

Weekend well spent. Nice n cozy room, great taste breakfast menus, proper gym & pool facility.

Dear Mr. Mahmud Fannany Z., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager
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