Hotel - Novotel Bandung
Novotel Hotel Novotel Hotel

Novotel Bandung Hotel

4.0/5 1,392 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 156 rooms
  • 51 non-smoking rooms
  • 9 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,322 reviews

Our guest reviews for Novotel Bandung

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,392 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nadia Friends - 07/08/2018 AccorHotels certified review
« Easy come easy go »

Staying in Novotel is my old time favorite, easy check in as well as check out. Room is spacious and clean. Bathroom mat could potentially be improved as it is too thin and easily wet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia P., Thank you for sharing your feedback with us following the recent stay. We are delighted to hear that you have enjoyed your stay. particularly the fast check in and check out, and our spacious room. I truly appreciate your recommendation to the other travelers that might travel with their family or for business. We certainly look forward to welcoming you back to Novotel Bandung soon when your travels bring you to Bandung again! Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Azurah Business - 07/08/2018 AccorHotels certified review
« Great customer service. »

Staff was very accommodating. Left my thumb drive. The staff who responded to me, Dwi was very courteous and promptly gave me a whatsapp number for me to be in constant touch to get the update on the parcel. Thumbs up for this great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nur A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Dwi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

R. Business - 07/08/2018 AccorHotels certified review
« Clean comfort »

Nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zulfani R., Thank you for taking the time to share your nice review and feedback on our website. I'm glad to hear that you enjoyed the clean rooms. I also truly appreciate your travel recommendation to the other travelers Let's explore Bandung and stay with us again in the future Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

N. D. Business - 06/08/2018 AccorHotels certified review
« Satisfied »

overall.. i feel privileged to be able to spend the night here. its very comfortable to rest, an very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N. D., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Munmun Solo - 06/08/2018 AccorHotels certified review
« love the room design »

spacious room, very clean and neat, love the view from top floor, and bathroom with bathub

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Rista Munikha, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Teguh Couples - 05/08/2018 AccorHotels certified review
« Very exellent hotel »

Clean room. Larger room space. Exellent service staff..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Teguh M., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Mohd R. I. Friends - 01/08/2018 AccorHotels certified review
« Excellent »

I like the way your staff threat us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bin I. Mohd Rosli, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

T. Business - 01/08/2018 AccorHotels certified review
« Comfortable stay »

Meets our expectation as a city hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T. Tuck Yip Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Aldi T. Business - 01/08/2018 AccorHotels certified review
« Spacious Room, Great Food »

It was a pleasure to stay at Novotel Bandung. The Food was great, the room is very spacious, the check in process was easy. Keep up the good work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adli T., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Tai P. L. Families - 31/07/2018 AccorHotels certified review
« Nice »

One of the preferred hotels among the few good hotel choices in central Bandung. Good location for culinary choices in the middle of city. The service is good enough. The breakfast menu is not as good as it used to be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Tai Po L., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive a constructive feedback. We hope our location could help you to do your activities. We do apologize for the food that didn't meet your expectation, we will up your comment to the department concern so they can make some improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

M. Families - 31/07/2018 AccorHotels certified review
« GREAT STAYING BUT DIFFERENT FEELING »

I was informing the front office to give us a room in a lower floor. They gave us 2nd floor which was a floor we never use before and my husband said....Its not the same like the upper floor, the feeling is different. So next time I will request the upper level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Melissa, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations. We provide a special request column in our reservation website, a specific request could be write there. otherwise Direct Call would help you to make it sure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Pungki P. Business - 29/07/2018 AccorHotels certified review
« Surprise with room upgrade »

As usual every month we always stay at Novotel Bandung on our business trip and this month surprisingly we can got the room upgrade to Junior suites. What the best service to loyal customer like me. Thank you Novotel Bandung.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pungki P., We very much appreciate your comments regarding your stay at the Novotel Bandung and thank you for being a Loyal Accor Member It is always a pleasure to receive positive feedback. We try to give our Regular Guest as the best we can do. We glad if you enjoyed our best room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Anonymous Families - 28/07/2018 AccorHotels certified review

Actually, novotel services is good enough, but last day when i stayed at novotel Bandung, my sister lost her stuff. So after check out, on evening she just realize that her stuff is still on room refrigerator. She call to novotel bandung to check her stuff but the responses is only the stuff is not exist or gone. Its really disappointed responses. The stuff is not big price but the important thing is the responsible of this novotel services!! if this small things is too easy to gone, so how if i forget my jewelry on this hotel, it will be absolutely gone!! So this is so not good services at Novotel bandung, especially for the housekeeping who is responsible to clean up that room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celia Soemarto, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Anonymous Business - 26/07/2018 AccorHotels certified review
« Big room but not expecting smoking room »

Spacious room, but I have been given a smoking room... Although requested non smoking room while checking in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Suwandi Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations. At Novotel, We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Anonymous Solo - 25/07/2018 AccorHotels certified review
« Restaurant Worker Lia exceptional Service »

Your restaurant worker Lia showed exceptional service in the restaurant.Her customer service was excellent and I was well looked after at breakfast time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tim Bird, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments Ms. Lia as your mentioned. I am sure that this feedback will serve as an encouragement to all of our staff especially Ms. Lia as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Tara F. Families - 25/07/2018 AccorHotels certified review
« Strategically located in Bandung »

We had a good stay in Novotel Bandung. It was a two nights weekend break with our two children. We stayed in a Junior Suite. Reasonably spacious, and it allows four people to stay. However the hotel does not provide the amenities, towels, drinking water, pillows, and blanket for four. Next time we will prefer to stay in two connecting standard rooms for approximately the same price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tara F. Srihadi, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. We do apologize regarding the amenities, additional amenities in room could be requested to our team by house phone. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Rezka Muhammad Wildhan Front Office & Quality Manager

Ivonne Families - 24/07/2018 AccorHotels certified review

Good services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Ivonne P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Tedy L. Families - 24/07/2018 AccorHotels certified review
« Good location and good service hotel »

Room so big, clean, food so variety and delicious for breakfast. All services are good...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tedy L., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Siamwahyuni Friends - 23/07/2018 AccorHotels certified review
« Comfortable »

this is my second time stay in Novotel Bandung, its very comfortable place, but i find the bathroom wasn't cleaned completly, there is still leftover soap used by previous costumer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Wahyuni S Ridwan Siam Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regrading the cleanliness. I wish you had a better experience, it is feedback like this that we learn from and use to improve. I will share related department so we can do improvement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

Mohammed A. N. Couples - 23/07/2018 AccorHotels certified review
« Customer service and the staff »

I really enjoyed and the staff was so friendly and helpful, many thanks to everyone are there. And the room so wonderful. Honestly I can’t found a word to describe how much is wonderful the hotel and the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed A., We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rezka Muhammad Wildhan Front Office & Quality Manager

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