Sofitel Nanjing Zhongshan Golf Suning Hotel

good, cozy room and nice staffs

Stay there for 2 nights. Overall it was a great stay experience, love the hansgrohe overhead shower. However, the checkout experience is the worst i have experienced in years. Since it's a business trip, i ask the front desk to issue fapiao for reimbursement. I give fapiao detail before breakfast, i ask the front desk staff to get my fapiao ready so I could speed up the checkout process, since i need to catch the train that morning. When i went to check out, the front desk staff told fapiao was not ready yet, he just starts to enter the detail into the system; it has been half an hour since i give the detail to the front desk staff. It took more than 15 mins to get my fapiao issues sort out. It only left me with 35 mins to get to the train station. Moreover, when i check the fapiao, i realize there are typos in the fapiao, which means it is not valid for reimbursement. so i call the hotel immediately, staff told me they need to discuss it with supervisors before they could get back to me, i wait for a 7 hrs for a call back, nothing happened, so i have to call me again, operator told me front desk is busy at the moment, i have to call back later, it took me more than five attempts to connect to the front desk. FD told, he just get back from finance department, i have to send the original one to the hotel before they could issue a new (how far is the finance department? how come it took more than 7 hrs for him to get back?). Worse to come, i send the fapiao as they requested; i also send the waybill no. to the FD for their convenience. However, they did not give the waybill no. when they send the new fapiao to me. i have to call them twice to ask the waybill no, also it's a freight to be paid express, why i have to pay for the cost? it is not my fault. I would expect much more from a Sofitel hotel. I’m totally disappointed by this checkout experience.

Room clean and service is good ,everything is perfect except the buffet foods still need to improve,I am sure that I will back to this hotel again.

Generally it's good. The only issue was the invoice was not available when I checked out. And I have not received it till now.

Have some difficulty during check-in process because I forgot my member card, but finally solved. Hotel is quiet and convenient, crews are friendly, but the washroom is a little smelly.

Perfect experience.

very good

Overall the facilities are fine, unfortunately the service was not quite what i would expect from a 5 star international hotel. In the F&B area, the buffet was just average. Not much care was given to the presentation of the foods on display. Many of the english names of the dishes were not well translated. Many of the dishes were cold, and it seemed the ingredients, especially meats, used were not very high quality. At breakfast, fruits and juice choices were too limited and the sausage and bacon were just not good. In the restaurant area, not much care was given to how guests treated the facilities. I saw several guests leaving large messes on their tables, and allowing children to create even larger messes. I understand the need to be family friendly, but more attention can be given to this and making sure that once a mess is made, it's promptly cleaned up. Room service also seemed to be struggling. When we called to order, the first two choices were not available for some reason... the first was ice cream, the second was a smoothie. These are not tremendously difficult or complicated items and if the ingredients needed are out of stock, that is a sign of poor management. I stayed on the club floor with club lounge access. This was very disappointing. For the additional expense, i usually would expect there to be a breakfast of some kind (smaller than the main dining area, but still something) and a little more throughout the day. There was a happy hour with drinks, but the appetizers/snacks offered were really minimal and not what i expect in such executive lounges. The exercise facilities were in good condition, but what was disappointing to me was to see naked children playing in the pool and no hotel staff to stop them from doing this. Again, i love the location, the environment, and i think the facilities are in OK shape (some deep cleaning and maintenance is needed, but this isn't the reason my experience was below my expectations), but i feel the management has lost focus on what it takes to maintain a 5 star international hotel. Due to this experience, it is highly likely I will be staying at another hotel on my next visit to Nanjing.

very cordial staff. They went out of their way to make us comfortable. Thanks! It was my wife's birthday, I would have appreciated a cake or a bottle of wine to make the occasion special

I LOVE THIS HOTEL

excellent experience

I am very satisfied with this stay and really appreciate FD manager who is Alison. I was deeply impressed with her warm service and helped me change and upgrade the room coz there is some unpleasant smell in the room before.

Room was fantastic, service was great. Food was mixed.

Experience was unsatisfactory. Condition of washroom area was bad, stains on the floor was not cleaned up even asking for housekeeping in the morning. On Sept 22, despite i called front desk about unacceptable noise from lawn mowing near hotel rooms at 6:30am, no improvement actions were taken so I was forced to have a sleepless morning.

room was clean, quiet, and great!