Sofitel Nanjing Zhongshan Golf Suning Hotel

Dear Lee l., We very much appreciate that you took the time to answer our survey. It is always a pleasure to receive positive feedback and I assure you I will share it with our team and in particular with Mr. He. I am sure that this feedback will serve as an encouragement since we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Ema VIP Manager

Dear Xiang Z., We very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning. It is important to receive feedbacks from our guests because we always strive to continously offer better services. I am sorry to read that you were not completely satisfied during your time in the hotel and that you felt our staff should improve; I assure you that we will train the employees. Thank you again for sharing your experience with us, we hope you will give us the chance to better serve you in the near future and that your next visit will be more pleasant than the previous one. Sincerely, Ema VIP Manager

Dear L. A., We very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning. We strive to continuously improve the quality of our services therefore we will train the staff in order to improve also the points that did not completly satisfy you during your visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one or even more. Sincerely, Ema VIP Manager

Dear Kellie Anne Patricia s., We very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Goblin Hu Asst. Guest Experience Manager Sofitel Nanjing Zhongshan Golf Suning

Dear Peter Jonn P., First of all I would like to thank you for taking the time to share with us your experience at the Sofitel Nanjing Zhongshan Golf Suning. I am very sorry to read that your experience did not meet your expectations and I assure you that we will investigate the issues that dissapointed you in order to train the staff and prevent any future occurence. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ema VIP Manager

Dear Meng En G., Thank you for taking the time to share with us your experience, we appreciate the nice comment; it is important for us to know that our guests felt satisfied from our service. We look forward to have the chance to welcome you soon again and most of all we wish that your next stay will be as pleasant as the last one. Sincerely, Ema VIP Manager

Dear Qi Y., We very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning. It is always a pleasure to receive positive feedback and most of all get to know that our guests felt happy and welcomed during their stay in our hotel. Thank you again for sharing your experience, it will be shared with the entire staff and it will serve as a great encouragement since we strive to always improve our service. We hope your next visit will be as pleasant as the previous one. Sincerely, Ema VIP Manager

Dear Anita Kay B., We very much appreciate that you could take some time to share with us your experience. Thank you for the positive feedback! We are as sorry as you that you couldn't fully enjoy the facilities of our hotel but we sincerely hope that you will have the chance to do it during your next visit. Thank you once more for choosing us, we look forward to see you again in the near future and to let you discover the activities of our resort and most of all we hope that your next visit will be as pleasant as the previous one. Sincerely, Ema VIP Manager

Dear Concetta Di S., Thank you for taking the time to share with us your pleasant experience, we very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning. It is always a pleasure to receive positive feedback, I am sure it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again soon and really hope that your next visit will be as pleasant as the previous one. Sincerely, Ema VIP Manager

Dear Enrico C., Thank you very much for taking the time to answer our survey and we sucvh a positve feedback. We are happy that you could feel welcome in our hotel and on behalf of the entire staff we hope that we will have the chance to meet you again soon and most of all that your next stay will be even more pleasant than the previous one. Sincerely, Ema VIP Manager

Dear Mr. Edward Warmly greeting from Sofitel Zhongshan Golf Resort Nanjing! To begin with, we are delighted to learn that you have enjoyed your stay with us, and it is a pleasure to receive positive feedback of Tina from you. I will share your comments with Tina and I am sure that this feedback will serve as an encouragement and improvement to all Sofitel team. We appreciate your time to share your experience with me. As it is through invaluable feedback that the Resort can continuously improve and provide a higher level of service to our guests who have come to expect when staying with a Sofitel property. In this connection, please do not hesitate to contact me for your future visit and I will personally take care of your reservation. Mr. Edward, we sincerely thanks again for your valuable comments, and we are looking forward to seeing you soon in near future. Wish you have a nice day! Yours sincerely, Goblin Hu Guest Experience Coordinator Sofitel Zhongshan Golf Resort Nanjing

Dear Huang b., Thank you again for sharing your experience, we are glad to read that you appreciated our hotel and its environment. Your satisfaction as guest is fundamental for us since we strive to always offer a good service. We hope you will choose us again in future and also that your next visit will be even more pleasant than the previous one. Sincerely, Ema VIP Manager

Dear Cheng X., Thank you for taking the time to tell us about your experience at the Sofitel Nanjing Zhongshan Golf Suning. I am sorry to read that you were not satisfied with your stay in our hotel. I have already shared your comments with the whole staff and on the behalf of the entire hotel, I sincerely apologize if your stay didn't match your expectation. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we will investigate on the problems you mentioned in order to improve our service. Please rest assured that we are taking the appropriate measures to prevent future occurrences. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ema VIP Manager

Dear Y. F., We very much appreciate your nice comment; it is always a pleasure to receive nice feedback, this represents an encouragement to us all and most of all we are very glad you could feel welcome in our hotel. I read your suggestion to improve the quality of our food and I assure you that I will forward your comment to the Food & Beverage department since it will help us to make our service even better. Thank you for sharing your experience; we hope your next visit will be as pleasant as the previous one. Sincerely, Ema VIP Manager