Hotel - Sofitel Nanjing Zhongshan Golf Suning
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Sofitel Hotel

Sofitel Nanjing Zhongshan Golf Suning Hotel

No.9  Huanling Road  Jiangsu Province 
210042  NANJING
CHINA

323 reviews
TripAdvisor Rating Based on 323 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • NANJING LUKOU
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Fitness centre
  • Services for children
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Table tennis

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
See all services

Hotel location

Our rooms

Within luxurious rooms you will find a fusion of classic Chinese charm and French elegance. Stay connected with the world with broadband internet free access while you enjoy perfect comfort of Sofitel "My Bed" which promises a decadent resting experience,

  • 245 rooms
  • 41 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 832 reviews

Our guest reviews for Sofitel Nanjing Zhongshan Golf Suning

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 323 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Phuong D. Families - 26/06/2017

good, cozy room and nice staffs

AccorHotels certified review
Wayne Business - 15/06/2017
« Great stay, awful checkout experience »

Stay there for 2 nights. Overall it was a great stay experience, love the hansgrohe overhead shower. However, the checkout experience is the worst i have experienced in years. Since it's a business trip, i ask the front desk to issue fapiao for reimbursement. I give fapiao detail before breakfast, i ask the front desk staff to get my fapiao ready so I could speed up the checkout process, since i need to catch the train that morning. When i went to check out, the front desk staff told fapiao was not ready yet, he just starts to enter the detail into the system; it has been half an hour since i give the detail to the front desk staff. It took more than 15 mins to get my fapiao issues sort out. It only left me with 35 mins to get to the train station. Moreover, when i check the fapiao, i realize there are typos in the fapiao, which means it is not valid for reimbursement. so i call the hotel immediately, staff told me they need to discuss it with supervisors before they could get back to me, i wait for a 7 hrs for a call back, nothing happened, so i have to call me again, operator told me front desk is busy at the moment, i have to call back later, it took me more than five attempts to connect to the front desk. FD told, he just get back from finance department, i have to send the original one to the hotel before they could issue a new (how far is the finance department? how come it took more than 7 hrs for him to get back?). Worse to come, i send the fapiao as they requested; i also send the waybill no. to the FD for their convenience. However, they did not give the waybill no. when they send the new fapiao to me. i have to call them twice to ask the waybill no, also it's a freight to be paid express, why i have to pay for the cost? it is not my fault. I would expect much more from a Sofitel hotel. I’m totally disappointed by this checkout experience.

AccorHotels certified review
Anonymous Families - 13/06/2017
« Very nice hotel »

Room clean and service is good ,everything is perfect except the buffet foods still need to improve,I am sure that I will back to this hotel again.

AccorHotels certified review
Kevin D. Business - 24/05/2017
« Nice hotel, good evnironment and experience »

Generally it's good. The only issue was the invoice was not available when I checked out. And I have not received it till now.

AccorHotels certified review
Xiangbo K. Families - 10/05/2017
« GOOD »

Have some difficulty during check-in process because I forgot my member card, but finally solved. Hotel is quiet and convenient, crews are friendly, but the washroom is a little smelly.

AccorHotels certified review
Anonymous Business - 18/04/2017

Perfect experience.

AccorHotels certified review
Anonymous Business - 13/03/2017

very good

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Anonymous Couples - 07/02/2017

Overall the facilities are fine, unfortunately the service was not quite what i would expect from a 5 star international hotel. In the F&B area, the buffet was just average. Not much care was given to the presentation of the foods on display. Many of the english names of the dishes were not well translated. Many of the dishes were cold, and it seemed the ingredients, especially meats, used were not very high quality. At breakfast, fruits and juice choices were too limited and the sausage and bacon were just not good. In the restaurant area, not much care was given to how guests treated the facilities. I saw several guests leaving large messes on their tables, and allowing children to create even larger messes. I understand the need to be family friendly, but more attention can be given to this and making sure that once a mess is made, it's promptly cleaned up. Room service also seemed to be struggling. When we called to order, the first two choices were not available for some reason... the first was ice cream, the second was a smoothie. These are not tremendously difficult or complicated items and if the ingredients needed are out of stock, that is a sign of poor management. I stayed on the club floor with club lounge access. This was very disappointing. For the additional expense, i usually would expect there to be a breakfast of some kind (smaller than the main dining area, but still something) and a little more throughout the day. There was a happy hour with drinks, but the appetizers/snacks offered were really minimal and not what i expect in such executive lounges. The exercise facilities were in good condition, but what was disappointing to me was to see naked children playing in the pool and no hotel staff to stop them from doing this. Again, i love the location, the environment, and i think the facilities are in OK shape (some deep cleaning and maintenance is needed, but this isn't the reason my experience was below my expectations), but i feel the management has lost focus on what it takes to maintain a 5 star international hotel. Due to this experience, it is highly likely I will be staying at another hotel on my next visit to Nanjing.

AccorHotels certified review
Anonymous Families - 29/01/2017

very cordial staff. They went out of their way to make us comfortable. Thanks! It was my wife's birthday, I would have appreciated a cake or a bottle of wine to make the occasion special

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Anonymous Friends - 23/01/2017

I LOVE THIS HOTEL

AccorHotels certified review
Anonymous Friends - 14/01/2017

excellent experience

AccorHotels certified review
Anonymous Friends - 23/11/2016

I am very satisfied with this stay and really appreciate FD manager who is Alison. I was deeply impressed with her warm service and helped me change and upgrade the room coz there is some unpleasant smell in the room before.

AccorHotels certified review
Anonymous Business - 17/11/2016

Room was fantastic, service was great. Food was mixed.

AccorHotels certified review
Anonymous Business - 05/10/2016

Experience was unsatisfactory. Condition of washroom area was bad, stains on the floor was not cleaned up even asking for housekeeping in the morning. On Sept 22, despite i called front desk about unacceptable noise from lawn mowing near hotel rooms at 6:30am, no improvement actions were taken so I was forced to have a sleepless morning.

AccorHotels certified review
Anonymous Solo - 04/10/2016

room was clean, quiet, and great!

TripAdvisor certified review
Couples - 20/09/2016
« Bad food experience »

This is the first time I provide a bad review. When I had a bad experience, usually I do not say anything, but this time I feel I have to do it. The hotel was very clean, room was very nice and staff very kind. The food experience was really bad close to terrible and because of this reason I will not come back to the hotel. We live in Nanjing, so we wanted to spend couple of days away from the city. We have been in Sofitel Xian, the overall experience was really really good and that's the reason we have chosen this hotel. To begin with, the level of English is really poor so it created many misunderstandings. We had lunch in the restaurant, it took 10m for the drinks to arrive, they served a basket of bred, when I saw the chef using her hands to take the bread. Then another 15m for the food to arrive (there were only 3 tables at that time) also food never, never! came at same time, couple of time we were there. I asked for a sandwich, the bread it wasn't the one indicated in the menu, they have kindly changed it, so wait another 10m, and the bread, yes, they had changed it but still not the same. If you don't have the bread just say so, it is much better. We decided after lunch to go to the lobby bar, to enjoy a coffee. I asked for a double espresso, they didn't understand... In the end they said yes, and served me an American coffee, I didn't complain, but when I asked for the bill, they have charged me 95rmb! for a double espresso... Then the dinner buffet; the quality of the food, in my humble opinion, is far from a 5 star hotel. It is really a pity. Then breakfast buffet the same, not many options, and the quality very bad. I do not like to compare, but the food experience in Xian Sofitel was really good. I guess, staff should have more training in international standards, since it is a international hotel chain. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour trinidad230, Thank you for taking the time in writing to us about your experience during your stay. It’s only through sincere guest feedback that we could continue to improve on our products and services. Please accept my sincere apology for the defective food & beverage quality and service you came upon. I’ve shared your comments immediately with Food & Beverage manager, corrective actions have been taken accordingly by Food & Beverage department. And aslo, next time if you would stay with us again, please contact our Guest Service Manager for any assistance in English. Not every staff can handle English very well in China generally, but we make sure that we have someone always who could assist with our English speaking guests when needed. Again, my sincere apology for the unfortunate incident. We look forward to welcome you on your next visit. Sandy Li Guest Experience Manager

AccorHotels certified review
Anonymous Business - 31/05/2016

Basic ok. Bathroom not clean, still cotton swap from previous visitor in my bathroom. Big wasp in the room. 3 lamps (light points) broken. Carpet not so clean anymore.

AccorHotels certified review
Anonymous Families - 31/05/2016

room is confortable and quiet, serivce is very good, the best of the hotel is the outsider environment, it is build in the forest. I will visit again with my family.

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Anonymous Business - 30/05/2016

after renovation, the hotel is new and clean

AccorHotels certified review
Anonymous Families - 24/05/2016

Free upgrade, nice hotel staff in executive club

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