Sofitel Nanjing Zhongshan Golf Suning Hotel

Dear Min G., Thank you for taking the time to tell us about your experience at the Sofitel Nanjing Zhongshan Golf Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Goblin Hu, Asst. Guest Experience Manager Sofitel Nanjing Zhongshan Golf Suning

Dear Matthew Samuel F., We very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning; it is always very important to receive guest's feedback since we strive to continuously improve the quality of our services. . I am sorry to read that the stay could not totally satisfy your expectations and you can be sure that I will inform all the departments about your observations in order to pay more attention. As for the vegetarian option, next time we will be pleased to do our best to specially arrange some dish. Thank you again for taking the time to share your experience, we hope that you will give us the chance to welcome you again soon and most of all that your next stay will be even more pleasant. Sincerely, Ema VIP Manager

Dear Paula Tyne C., We very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Goblin Hu, Asst. Guest Experience Manager Sofitel Nanjing Zhongshan Golf Suning

尊敬的陈先生， 您好！ 感谢您选择南京苏宁索菲特钟山高尔夫酒店，并抽出宝贵的时间给予我们反馈。 在收到您意见的第一时间，我已与团队进行分享。非常遗憾此次未能给您带来满意的入住体验，若您方便欢迎随时致电给予我们更加详细的感受与整改意见。 在索菲特，我们致力改进，不断提高我们的服务质量，本着追求卓越的精神，为我们的每一位客人打造奢华、舒适的入住体验。 陈先生，再次感谢您的宝贵意见。如您下次有机会再度入住，可将相关预订信息发送至我的邮箱，我将提前为您做好安排。真诚期待您再度光临体验我们的改进之处。 祝您拥有愉快的一天！ 胡婧 助理宾客体验经理 南京苏宁索菲特钟山高尔夫酒店

尊敬的郑先生： 感谢惠赐有关下榻 Sofitel Nanjing Zhongshan Golf Suning 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 胡婧 助理宾客体验经理 南京苏宁索菲特钟山高尔夫酒店

Dear Larry Z., Thank you for taking the time to tell us about your experience at the Sofitel Nanjing Zhongshan Golf Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Goblin Hu Asst. Guest Experience Manager Sofitel Nanjing Zhongshan Golf Suning

尊敬的周女士： 感谢惠赐有关下榻 Sofitel Nanjing Zhongshan Golf Suning 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 胡婧 助理宾客体验经理 南京苏宁索菲特钟山高尔夫酒店

Dear Richard W., we very much appreciate that you took the time to leave a comment regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning. It's nice to read your appreciation about the chinese restaurant, I will share for sure your feedback with the rest of the staff, but I am sorry that you could not feel completly satisfied on certain aspects; we will work to improve them because we strive to continuously offer great service. Thank you for sharing your experience, we hope you will choose us again in the near future and that your next visit will be even more pleasant than the previous one. Sincerely, Ema VIP Manager

Dear Hao Yun Z., Thank you for answering our survey, we very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning. It is always a pleasure to receive positive feedback since we strive to continuously improve the quality of our services. We hope you will choose us again soon and that your next visit will be as pleasant as the previous one. Sincerely, Ema VIP Manager

Dear Jaehoon K., Thank you for taking the time to answer our survey, we very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that it will serve as encouragement to them as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Ema VIP Manager

Dear Y. Yao, Thank you for taking the time to answer to our survey, we very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning. It is always a pleasure to receive positive feedback, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one or even more. Sincerely, Ema VIP Manager

Dear Xing Gang W., We very much appreciate your comments regarding your stay at the Sofitel Nanjing Zhongshan Golf Suning, thank you for taking the time to answer our survey. It is always a pleasure to receive positive feedback, this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one or even more. Sincerely, Ema VIP Manager