Hotel - Sofitel Nanjing Galaxy Suning
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Sofitel Nanjing Galaxy Suning Hotel

4.0/5 781 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Candy Zhang(+86)25/83718888

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Outdoor tennis court
  • Other sports activities
    • Bike rack facilities
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

268 beautifully designed rooms and suites all 36 square meters or bigger. All rooms are equipped with plasma TV, free plug-and-play broadband and a safety box large enough to store a laptop computer.

  • 352 rooms
  • 57 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

Our guest reviews for Sofitel Nanjing Galaxy Suning

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 781 reviews
allbury Business - 19/09/2018 TripAdvisor review
« Almost perfect »

Excellent hotel, very good service, a metro station is in construction nearby which induced sole noise but which will help In the future.Misunderstanding in the free « pressing service » as the way it was described was misleading. After I had challenged them, I got a free laundry.The club Platinium is excellent

Couples - 25/05/2018 TripAdvisor review
« everything perfect »

love our stay, good service, room clean, staffs are so friendly and welcome us as friends. strongly recmmond to others whom travel to nanjing. been to lots of sofitel in the world and this can be the top 3

Business - 05/05/2018 TripAdvisor review
« Great views of Nanjing »

It's one of the highest buildings of Nanjing were you can have 360 degrees views of the city, unfortunately the high pollution of the big Chinese cities limits the view of high distances, nice executive lounge with tasty snacks at cocktail time. Recomended

Business - 25/04/2018 TripAdvisor review
« Nice Hotel in an area undergoing major construction w/ no Metro station nearby. »

Sofitel Nanjing is nice per se but is unfortunately located in an area presently undergoing major construction. The surroundings may not be appealing for now but should look much better soon after the major construction projects around the hotel vicinity are finished. With no Metro station nearby, transportation to/from the hotel is rather inconvenient, but this could change once a Metro station is available nearby. Food selection of the afternoon tea & happy hour at the Club Millesime was the most disappointing of the 6 Sofitel Club Millesimes I have experienced in the past couple of years.

Family - 10/10/2017 TripAdvisor review
« Good Location, nice boutique style hotel »

We enjoyed our two day stay in Nanjing. The Sofitel was a good choice with very good breakfast and clean, large rooms. Service was very good as well. The Hotel is within walking distance to the lake which also sports parts of the wall. However, I'd recommend to take a cab to the tower in the north-western part of the town for visiting the city wall.

Solo travel - 06/09/2017 TripAdvisor review
« Not so SOFITEL »

Stayed in room 4301 - nice big room with huge twin window of 43 floor with partial lake view and nice city view. Good location within walking distance Xuanwu Lake Park or to catch public transportation i.e bus no. 34 to Zhong San Mountain Scenic area such Nanjing Muzeum/Dr. Sun Yat Sen Masoluem/Ming/Tomb/Botanic Garden/Meiling Palace Excellent bed, lighting and layout in room. Bathroom is huge & spacious. Reception is excellent and check in is smooth and concierge staffs is very helpful when asked for direction and call for taxi. Disappointed with the room as the room air conditioner temperature was set to 26.7C when I check in sweating. Below the air conditioner vent the carpet is wet and can smell a bit damp. Unfortunately housekeeping forgot to put toiletries - shampoo/conditioner/shower in shower room. Breakfast is excellent with wide variety / spread of food however for dinner it close very early at 9PM on a Saturday night and the restaurant manager/supervisor suggested to order room service instead. .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest: Thank you for sharing your comments on TripAdvisor about your stay in Sofitel Nanjing Galaxy Suning. We are delighted it learn that our Concierge colleagues were able to assist you with your every need, enjoy our spacious room and central location. Unfortunately, we are disappointed to read that you stay was less than satisfactory.and feel so sorry about the inconvenient from the air conditioner.we have since taken note of your feedback and would share your comments with our engineering project team and housekeeping to see how we can better cater to our guests' needs. Also,just personal suggestion,if you missed the buffet in the evening,maybe you can test the a la carte dishes,I think is much better than room service^_^. Thank you again for your patronage and we look forward to having you back yet another memorable stay experience with us. Warm regards, Iris Guest Experience Manager

Xavier S Couples - 31/08/2017 TripAdvisor review
« Executive Floor rooms needs a refurbish »

Amazing check-in process for Accor members at Priority Desk. Stayed for 5 nights and as a Platinum Member received an upgrade to the Executive Floor. The room was big with great views but furniture and carpets look so old. On the other hand, lobby and Executive lounge look brand new. The best thing at this hotel is the staff at the Executive Lounge (specially we want to thank Ms. Fay, Ms. Camila and Ms. Adele, that made our stay enjoyable). All of them really made an effort and try their best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are so appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy Suning. It is always a pleasure to receive positive feedback.I will share your comments with our team.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience,and we hope your next visit will be as pleasant as the previous one. Sincerely, 总经理 黄圣良

Couples - 11/06/2017 TripAdvisor review
« Revisiting Nanjing »

For 8 nights we stayed at the Sofitel Nanjing Galaxy Suning Hotel, and experienced friendly and efficient service from all staff. The location of the hotel is excellent and in easy proximity to buses and the metro. There are great small places to eat close by. Our 57 square meter room was very comfortable and clean with a wonderful view of Xuanwu ( lake ) and surrounding park areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest experience Manager Iris

cpng2017 Family - 21/04/2017 TripAdvisor review
« nanjing experience »

concierge was very helpful and provided us a small bus for the duration of our stay. the cost was reasonable and the driver did a very good job. she saved us a lot of walking and we were able to see a lot of Nanjing in a short space of time. many thanks to Frank for organising the tour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Warmly greeting from Sofitel Nanjing Galaxy. To begin with, we are delighted to learn that you have enjoyed your stay with us. At Sofitel, we are committed to improve our quality of service constantly, to build luxury and comfortable staying experience to our guests. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence We sincerely thanks again for your valuable comments. We are looking forward to seeing you soon in near future.

Business - 16/04/2017 TripAdvisor review
« All you would expect from Sofitel in China, but don't always get. »

Lovely rooms, good club lounge with reasonable range of food and drink, and attentive and friendly staff. . Non-smoking room actually didn't smell of old smoke. The lobby lounge is noisy so not suitable for work meetings, but otherwise a good place to stay in Nanjing for business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Junyi X Solo travel - 06/04/2017 TripAdvisor review
« Mixed review »

Pros: 1. Staff at lobby 2. Room 3. Breakfast buffet Cons The room is fine except its air conditioning was not working. I was told that at the time of my stay (end of March), there is no air conditioning in the whole building. My room faced west or south, and the room temperature easily went over 28-29 degree in the day and night. It was too hot and I could not get to sleep in my first night. I reported the issue twice. First they sent a technical staff to my room but he told he could do nothing other than opening the window. The second time I complained, they put a "evaporating cooling machine" to my room, which was totally useless. Finally I was upgraded to a bigger room with normal room temperature. I appreciated that, but I could not understand why they turned off the air conditioning in hotel in March, probably in order to cut the energy bill.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Warmly greeting from Sofitel Nanjing Galaxy Suning. To begin with, we are delighted to learn that you have enjoyed your stay with us, and it is a pleasure to receive positive feedback from you. I will share your comments with our team regarding the Air Conditioning Issue and it will certainly be looked into. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Business - 19/03/2017 TripAdvisor review
« Stay for one night »

Good value to stay. This tiome I only stay for one night. Good value to stay with the hotel. I booked the conference room for one hour for business purpose. The staffs on 46/F are friendly and service-satisfied. Only one minor comment, the laundry service returning time is next day 4pm. Since I need to leave hotel by 12:30, therefore, cannot use the service.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Business - 05/03/2017 TripAdvisor review
« Nice Hotel, excellent service, fast response on all feedbacks »

Overall experience is exceptional. Staffs are friendly, and prompt in response. Breakfast is excellent & come with a lot of varieties. The hotel is nice for those travelling for business & leisure. She has a warm pool for swimming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GAVINMYS, Warm greetings from Sofitel Nanjing Galaxy, and thank you so much for sharing such nice feedback with us. I’m so delighted to read that you enjoyed a wonderful moment with us. I have already passed on your words to our teams, it is inspiring for everyone here that we were able to meet your satisfaction. Once again, thank you for your valuable feedback, we most certainly look forward to welcoming you back the next time your travel brings you to Nanjing.

Couples - 26/02/2017 TripAdvisor review
« Great Hotel »

Being a Advantage Plus Member I expected to be looked after a little bit extra. However, the staff went out of their way to look after us from the Bar to the Dinning Room. Great location and handy to everything. Great Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Solo travel - 10/10/2016 TripAdvisor review
« A comfortable stay »

The location is a little far form the metro station, but you can still get to there by public bus or taxi easily as the hotel is quite near to the main railway station. The room is spacious and comfortable, i enjoyed this stay and i was also surprised by the moon-cake and fresh fruit prepared by the hotel. The check out process is not very effective, waiting time is expected. Overall, it is a decent choice among hotels in Nanjing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for sharing your review on Trip Advisor following your visit to the Sofitel Nanjing Galaxy. All your kind comments are greatly appreciated and we look forward to welcoming you back in the near future.

Business - 27/06/2016 TripAdvisor review
« Nice hotel in the Nanjing Gulou area »

I come to the Nanjing Sofitel very frequently since more then 7 years and I still like it there. The Sofitel just celebrates 10 years in Nanjing,congratulations! I prefer the newly made rooms in the lower floors 10 - 15 as the the interior is very new. The executive lounge is nice but the selection of snacks or food during the happy hour could be improved!

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Sofitel Nanjing Galaxy Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

Solo travel - 06/06/2016 TripAdvisor review
« Helpful staff but very low standard of spoken english »

This hotel is quite central but Nanjing is a city of over 8 million so most of the sights are some distance from the hotel. This means taking taxis although there is also a metro system if you wish to try it. I arranged an 'English' speaking guide and a taxi to take me to the main sights. Nanjing does not see many foreigners and most tourists are Chinese. The guide was adequate but had very poor spoken English. The hotel has a buffet international cuisine restaurant and a Chinese restaurant. The latter was very good. The main problem I found with this hotel was that it was not really equipped to deal with foreign tourists and standards of spoken English were poor. Despite lack of language skills the staff were very helpful. It was surprising that a hotel that is French owned did not appear to have any European or American staff. At the time of my stay the Spa facility in the hotel was being rebuilt but there is a very large pool and gym. Nanjing itself is a very historic city with some great sights so it was surprising that there were so few foreign tourists. In general the hotel was good but perhaps not as such a high standard that one normally expects from Sofitels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enigmavariations: Thank you for sharing your review on Trip Advisor following your visit to the Sofitel Nanjing Galaxy. We are really flattered to read your thoughtful comments. Your experiences have been fully awarded by us. Please kindly accept our sincerely apologize that we didn’t provide the good hospitality english speaking service to you as you are our most valuable guests. The management has been started taking the correct action immediately to address the problems and prevent future occurrence. All your kind comments are greatly appreciated and we look forward to welcoming you back in the near future.

Johntcy Business - 15/03/2016 TripAdvisor review
« Great Stay!!! »

Stayed for 6 nights and found the services of all the staffs we encountered to be excellent. Very good breakfast spread and will definitely stay again for my next business trip in Nanjing. Convenient location too with lots of shopping & food nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for sharing your review on Trip Advisor. We are pleased to hear that you enjoyed your stay at the Sofitel Nanjing Galaxy and do appreciate that you were delighted with the service delivery of our ambassador. Your compliments will be shared with the team and we look forward to your return visit for an even better experience.

Friends getaway - 03/03/2016 TripAdvisor review
« Disappointed experience! »

It was the 3rd times I stayed in this hotel. I was totally disappointed during my stay in the hotel. I loved the brand Sofitel because of its luxury and professional services but I cannot experienced any personal welcome as I stayed before. There was No more welcome fruit, dessert platter, welcoming letter from the hotel. I booked two rooms for my stay but I found that one of the keys in both rooms were not working well and I had to activate the keys again in the reception. The staff cannot clearly explain the different of cost for the extra guests using the lounge during happy hour and upgrading the room for executive package. I had to make enquiry from the third staff in order to understand the situation. My experience during my stay in this year absolutely discouraged my from booking this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KiloMeter507: Thank you for sharing your thoughts on Trip Advisor. Whilst it was a pleasure to have you as our guest at the Sofitel Nanjing Galacy, we have noted that your stay was not up to your expectations. Your feedback is of extreme importance to us and please be assured that we are taking the appropriate measures to address those problems and prevent future occurrence. If your time permits, please do not hesitate to contact me at qm@sofitelnanjing.com so that I can personally follow up the cause of letdown. We look forward to welcoming you back again in the near future.

Christopher B Solo travel - 21/10/2015 TripAdvisor review
« Great hotel in a local area of the city »

Rooms are perfect with a nice view. The executive lounge was not too crowded and the food was really delicious. Actually I was the only one customer when I went there. Staff was very nice. Fitness room was modern. Unfortunately didn't have the time to try the pool. Only one bad side : need a cab to go anywhere in Nanjing. There is not much around the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher B: Thank you for posting your comments on Trip Advisor and for commenting positively on our location. I am glad that you enjoyed our Club lounge especially the services of our dedicated team whose key focus is to deliver warm and magnifique service to our guests. All your kind comments are greatly appreciated and we look forward to welcoming you back in the near future.

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