Mercure Plaza Biel 4 stars

TripAdvisor rating 4.0/5 429 reviews
Mercure Plaza Biel
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 CHF
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Plaza Biel

40 Neumarktstrasse
Postfach 3376
2502
biel
switzerland

Tel: +41323286868

Fax: (+41)32/3286869

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   7 Diamantstrasse

  • By plane

    BASEL At 95km / 59.04 miles

  • By plane

    GENEVE At 180km / 111.86 miles

  • By plane

    ZURICH At 125km / 77.68 miles

  • By train

    BAHNHOF At 1km / 0.62 miles

GPS :47.13857, 7.249614

Our accommodations

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room, or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

Superior Room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard room with 2 single beds and bathtub

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior room with 1 single bed

  • Max. number of persons: x1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard room with 1 single bed and shower or bathtub

  • Max. number of persons: x1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Luxurious Suite with king-size bed

  • Max. number of persons: x2
  • Area: From 40
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Studio for 2 or 3 persons

  • Max. number of persons: x3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

BARRIQUE

Type of cuisine: Mediterranean

The Barrique restaurant will introduce you to a creative cooking style combining local and international gourmet dishes. We also offer a selection of wines from all over the world. The Barrique is a barrel full of ideas and surprises.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DEJA VU LOUNGE

Photo non contractuelle / Strictly non binding

Jazzbar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR & SNACK BARRIQUE

Photo non contractuelle / Strictly non binding

THE PERFECT PLACE TO GRAB A QUICK BITE Our snack bar Barrique offers healthy and delicious round-the-clock dining.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 116 m²

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 80 people

Find out more
Mercure Plaza Biel Meeting Room

Our guest reviews for
Mercure Plaza Biel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,586 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

429 reviews

Friday was disappointing

Customer review rating 4.3/5

Selina Business - 25/03/2019 AccorHotels certified review

I stay at this hotel on a monthly basis for business and usually satisfied with the service. However on friday 22nd march it was extremely noisy and I could not sleep. My room was number was 509 and I heard constanst music , jumping and loud noise all night. This was not a good experience as I had to be up extremely early to catch a train. I would have appreciated being notified that this level of noise was expected in the hotel on friday 22nd March as you could have changed my room etc.

Good as always

Customer review rating 4.3/5

Georg D. Business - 23/03/2019 AccorHotels certified review

I usually stay in this hotel when I'm visiting customers in the Biel area. Friendly staff and nice rooms.

they gave me a suite with no lights

Customer review rating 4.3/5

Ding X. Solo - 18/03/2019 AccorHotels certified review

in general is ok, but why they stuff me in a corner where there is no light for a suite room!

Customer review rating 4.3/5

Anonymous Business - 15/03/2019 AccorHotels certified review

No value for money

friendly staff, clean room

Customer review rating 4.3/5

Mike B. Solo - 24/02/2019 AccorHotels certified review

All fine from booking to check-in, the room, to check-out.

Good hotel in a nice situation, having a good service

Customer review rating 4.3/5

E. P. Business - 05/02/2019 AccorHotels certified review

As usual a good stay in your hotel, with comfortable room

Great service..... once we managed to book a room via Service center

Customer review rating 4.3/5

Anonymous Families - 30/01/2019 AccorHotels certified review

We had a couple of special booking request. All was well prepared at the hotel. Room was nice and clean. Staff very helpful and friendly. Before the stay, booking was really challenging: The only booking did not work, special request not easy to find re. listed on-line; a direct booking with the hotel was not possible, the Service center was not aware of all booking options with families and had to reconfirm it with the Hotel directly.

Nice stay

Customer review rating 4.3/5

Thor Business - 26/01/2019 AccorHotels certified review

Friendly staff, nice and clean room. Environmental friendly. Fitness out of use

Nice stay in Biel

Customer review rating 4.3/5

Aracelis Business - 21/01/2019 AccorHotels certified review

Pleasant stay - staff very accommodating. Enjoyed the fact that there was a restaurant and bar in the hotel.

Satisfied, but with remarks !

Customer review rating 4.3/5

Nicola S. (. Business - 19/01/2019 AccorHotels certified review

All was Ok, but I need to highlight a problem that may lead me to chose another accomodation in the future, while visiting Biel. As usual when I checked in, my card was requested to block a caution of 300 CHF, unfortunately since I did my checkout on Friday morning at around 7:15am, the money were not yet released on my account and it is now more then 1,5 day since my checkout was successfully completed and invoiced. I need that this can be taken in strict consideration for my next visits, I'm considering to come to Biel several times in 2019 and must get back my money within a couple of hours after checking, because for my family in Hungary, 300 CHF is quite an important amount and cannot wait for days to get them back ! I really hope to hear from you with some comments about this situation and whether you can guarantee me to be able to get my money unlocked in a couple of hours after the checkout, elsewhere I will have to look for a different accommodation. Sure of your understanding and cooperation !

Dear Mr Seleo, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. We understand that its a problem that you dont receive the money back quickly. We ask all guests to give us a credit card for the guarantee. Sometimes it can takes 1 week to receive the money back. If you want, you can contact the hotel and we can find an another solution for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessia Di Benedetto Assistant Manager

A near perfect experience

Customer review rating 4.3/5

Sc Friends - 02/01/2019 AccorHotels certified review

I am very happy with the personnel and the look of the hotel. The only problem I have is the small size of the single room. It definitely needs more room. The studio room, though, is absolutely PERFECT. Good size, two toilets, balcony, wide screen TV, comfortable beds, couch and kitchen. I highly recommend it. Great breakfast selection too. I would give a ten star rating, but the single room was a little too small for me and the parking a little too expensive.

Merry Xmas!

Customer review rating 4.3/5

Damien S. Business - 22/12/2018 AccorHotels certified review

Been staying there for years, quality of service and accommodation prevails! Thank you!

Expensive

Customer review rating 4.3/5

Gianni F. Business - 05/12/2018 AccorHotels certified review

160.- for the room provided was definitely overpriced.

Perfect as always

Customer review rating 4.3/5

Georg D. Business - 27/11/2018 AccorHotels certified review

It was a pleasure to stay here again.

All aspects of my stay were excellent

Customer review rating 4.3/5

Anonymous Solo - 25/11/2018 AccorHotels certified review

Perfectly located close to my friend's apartment. The room was spacious, meeting my requirement to be accessible for my friend's wheelchair. The breakfast selection was good and the staff were helpful and friendly.

After a tough start...

Customer review rating 4.3/5

Per-oluf H. Couples - 16/11/2018 AccorHotels certified review

We had a tough first night in a room out to heavy traffic on Neumarktstrasse and a night club in the basement floor. Not much sleep there. However, the morning after we were very kindly treated by the hotel management and were lucky that there was a free room to the back of the hotel. What a relief! This is a well located hotel in the middle of the town. Nice, clean rooms but as said; with very different noice levels. Breakfast is of good standard.

Probably the worst experience I’ve ever had in a hotel.

Customer review rating 4.3/5

Pierre Business - 12/11/2018 AccorHotels certified review

Although the staff is polite, rooms are dated and cleanliness is an issue. During my stay, the AC went crazy and started randomly heating up the room to 28 degrees making awful noises in the night. But that is nothing compared to the nightclub located right under the hotel. All I could hear for 2 nights in a raw and until 3 in the morning was the bass and beats coming from their sound system. The staff was perfectly unhelpful, just telling me it happened already several times and talking to the club’s bouncer about the volume (for your information, bouncers have very little to do with noise management).

Friendly staff, good value

Customer review rating 4.3/5

Ludovic Business - 07/11/2018 AccorHotels certified review

Good staff, good value. Shower des missing some pressure and overall room style a bit old but it was clean.

Convenient hotel in Biel

Customer review rating 4.3/5

Dan Families - 06/11/2018 AccorHotels certified review

Easy check in and check out and very helpful staff at every corner. Clean room and very functional suite. Breakfast was also good. A good value hotel.

The "Always Good To Come Back Hotel in Biel!"

Customer review rating 4.3/5

Damien W. Business - 25/10/2018 AccorHotels certified review

Staying at this hotel for a couple of decades and always received a warm welcome. Friendly and professional staff that really care about you! As a global traveler for the last 40 years, this hotel always met my expectations. Thank you to great management and customer focused personnel!

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