Hotel - Mercure Plaza Biel
Mercure Hotel Mercure Hotel

Mercure Plaza Biel

Our hotels AccorHotels
4.0/5 385 reviews
All hotels in Biel
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 112.00 CHF Non member rate
From 100.80 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  CHF
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being  (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:30
    • Opening hours : Week-end 06:30 - 22:30 ONLY SATURDAY

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room,or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

  • 100 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 40 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,091 reviews

Our guest reviews for Mercure Plaza Biel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 385 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
S. Business - 13/02/2018
« Very good personnel & experience »

Excellent. It was my birthday and I was upgraded to a really nice room, and the personnel all wished me very nicely. They were also very helpful with a couple of requests I had and the restaurant staff were also very friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KUMKUM S., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

AccorHotels certified review
Anonymous Business - 06/02/2018
« Fine hotel, but too many flaws »

Generally good standard, but somewhat worn out. Some tiles in the bathroom was not loose. The shower head was not possible to fix. There were no ventilation in the bathroom, making the whole room very humid. The breakfast tasted very good, but the selection was limited. With this price, one would expect more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEFFEN B., Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Lachat Trainee administrative

AccorHotels certified review
Anonymous Solo - 27/01/2018
« tip top »

tip top

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN-PAUL K., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

AccorHotels certified review
Paul H. Business - 14/01/2018
« All went well »

Felt comfortable - the hotel is clean, all works, staff are friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL H., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

TripAdvisor review
Business - 08/01/2018
« Reception »

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandrah, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danica Frey Administration Trainee

AccorHotels certified review
Matthew M. Friends - 01/01/2018
« A wonderful staff and experience »

The Bienne Mercure is a lovely hotel, with professional and friendly staff. The room I stayed in, a deluxe room, was very handsomely remodeled, with high-quality furnishings and modern design. We loved the breakfast, and the breakfast room itself was very charming. We ate in the hotel restaurant, and felt very satisfied with the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHEW WINSTON M., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

AccorHotels certified review
Swisstravels Couples - 29/12/2017
« Great location with welcoming staff. »

Really enjoyed our room with view of town. Much needed after long drive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VANESSA COATES, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee Administrative

AccorHotels certified review
Y. S. L. Business - 26/12/2017
« Good »

All room was nicer and more comfortable as compared 10 years ago. Overall I am happy with my stay in Macur Biel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. Sook l., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. For the new year we wish you all the best! Sincerely, Danica Frey Administration Trainee

AccorHotels certified review
Damien L. W. Business - 22/12/2017
« Another delightful stay! »

Every time, relentless, best service, best rooms, great location and underground parking!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Wenisch, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danica Frey Administration Trainee

AccorHotels certified review
P. J. Business - 28/11/2017
« Fast chekin & nice room »

Peaceful, quiet, bathroom had a bath. Room service was good, well presented on a trolley by a frienly waiter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Danica Frey Administration Trainee

AccorHotels certified review
S.j.h. Friends - 26/11/2017
« Alles gut »

S.o.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUTTA S. H., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

AccorHotels certified review
Shuajb B. Business - 14/11/2017
« Mr »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Danica Frey Administration Trainee

AccorHotels certified review
Jb Business - 31/10/2017
« Very nice hotel »

This was a very good hotel, well located with comfortable rooms. Super staff who were all very friendly and efficient. Will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danica Frey Trainee administrative

AccorHotels certified review
Deez Couples - 03/10/2017
« Pleasant hotel »

Entirely enjoyable stay, with very friendly reception staff who were most helpful and helped us book our next Mercure hotel as we moved on to Germany

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Norfolk, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danica Frey Administration Trainee

AccorHotels certified review
Damien F. Business - 29/09/2017
« Best place to stay in Biel! »

Good location, terrific customer care, clean rooms, underground garage, easy access to restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAMIEN WENISCH, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

AccorHotels certified review
P Business - 07/09/2017
« average »

Hotel rooms not very modern. Very limit plugs for working/charging. Room service was not possible between 19… which was inconvenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms V., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. If you come a second time in our hotel, please book a superior double room, they are renovated and really beautiful. For all, i wish you just the best and hope to see you maybe soon in our hotel. Sincerely, Danica Frey Administrative trainee

TripAdvisor review
Family - 31/08/2017
« Family stay »

It is the 2nd time we stayed at this hotel. The location is very good as you are in the centre of the town. This time we holidayed with family and the hotel was ideal for that occasion.The staff are very helpful and breakfast is very ample and good.

AccorHotels certified review
Warwick G. Couples - 20/08/2017
« Warwick G. »

The accomodation was excellent and the accomodation had been fully paid in advance. Hence I was surprised as an Accor Gold Card member to have to pay an additional 200 CHF additional at check in to cover incidental expenditure. This 200 CHF was not required but was not refunded to me for one month. I have stayed in many Accor hotels, but have never had this experience before. I found this a very annoying experience and most unbusinesslike.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danica Frey Administrative Trainee

AccorHotels certified review
Norman M. Couples - 08/08/2017
« We have never visited the hotel before but will definitely do so again when we are next in Biel/Bienne »

The staff at Reception were extremely well presented and very courteous which meant that we formed a very good "first impression".Our room was prepared to a very high standard of cleanliness and the linen/fabrics/essential items were superb.This high level remained over the two days we stayed at the hotel.The bar/dining facilities / breakfast options were also of an equally high standard.However, I would have thought that the cold meat/fish breakfast choices would have been under a suitable cover so that they would have been protected from the intrusion of flying insects which were attracted by the aroma of the food.The hot breakfast choices were suitable covered.The restaurant staff were also very polite and helpful to us during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAMANTHA A., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Bovet Assistant Manager

AccorHotels certified review
Tony Z. Friends - 03/08/2017
« Good but needs some work »

Disappointed in room care. Did not leave enough coffee, creamer and sugar also water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Chloé Bovet Assistant Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 112.00 CHF Non member rate
From 100.80 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 21 km ibis 3 Lacs Neuchatel
ibis 3 Lacs Neuchatel Hotel
From
From 98.10 CHF Non member rate
From 98.10 CHF Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 26 km Novotel Bern Expo
Novotel Bern Expo Hotel
From
From 141.00 CHF Non member rate
From 126.90 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 26 km ibis budget Bern Expo
ibis budget Bern Expo
From
From 82.80 CHF Non member rate
From 82.80 CHF Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 26 km ibis Styles Bern City
ibis Styles Bern City Hotel
From
From 119.70 CHF Non member rate
From 113.72 CHF Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in BIEL
See rates