Hotel - Mercure Plaza Biel
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Mercure Hotel

Mercure Plaza Biel

40 Neumarktstrasse  Postfach 3376 
2502  BIEL
SWITZERLAND

362 reviews
TripAdvisor Rating Based on 362 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  CHF
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  CHF
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:30
    • Opening hours : Week-end 06:30 - 22:30 ONLY SATURDAY

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room,or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

  • 100 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 40 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 908 reviews

Our guest reviews for Mercure Plaza Biel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 362 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Norman M. Couples - 08/08/2017
« We have never visited the hotel before but will definitely do so again when we are next in Biel/Bienne »

The staff at Reception were extremely well presented and very courteous which meant that we formed a very good "first impression".Our room was prepared to a very high standard of cleanliness and the linen/fabrics/essential items were superb.This high level remained over the two days we stayed at the hotel.The bar/dining facilities / breakfast options were also of an equally high standard.However, I would have thought that the cold meat/fish breakfast choices would have been under a suitable cover so that they would have been protected from the intrusion of flying insects which were attracted by the aroma of the food.The hot breakfast choices were suitable covered.The restaurant staff were also very polite and helpful to us during our stay.

AccorHotels certified review
Tony Z. Friends - 03/08/2017
« Good but needs some work »

Disappointed in room care. Did not leave enough coffee, creamer and sugar also water.

AccorHotels certified review
Tal H. Business - 03/08/2017
« High service »

The way the stuff was handling the hotel was very professional

AccorHotels certified review
Peter N. Business - 27/07/2017
« Mercure Biel »

Very pleasant colleagues who seem dedicated to make their guests comfortable and feel at home. The Internet connection was easy and satisfactory. Restaurant good and the food well-presented.

AccorHotels certified review
Samuil P. Business - 19/07/2017
« Mr Samuil Petrovski, national director of EUS Serbia »

everything was exellent

AccorHotels certified review
Hans W. Couples - 07/07/2017
« Nice time in Biel »

Well located hotel close the city centre and lake. Studio suite has good fittings and is spacious. Nice breakfasts and tasty dinners. Staff in reception and bar-restraunt very friendly and helpful. Probably the best in the centre of the town.

AccorHotels certified review
Heini D. Business - 26/06/2017

Very good

AccorHotels certified review
Damien L. Business - 26/06/2017
« Outstanding Service and hotel!! »

The minute you walk in the lobby you will feel warmly welcome. The staff at the reception is doing an outstanding job! I am so greatfull their kindness and professional behavor. I also witness a solid team work among the front desk personel. Moreover, each time I return they excel. Consistancy in the job is key to success. Great job guys! Keep it up! The hotel is well laid out an quiet. There is parking available (at a fee). Keep your cars small. The rooms are clean and amenities are refreshed daily. An amazing high speed elevator will get you where you want, up or down. Restaurants are within short walking distance. Don't forget to shop for a nice Swiss watch! Altogether, great experience, each time!! Thank you!

AccorHotels certified review
Anonymous Couples - 12/06/2017
« Very good value!! »

The front desk - reception was very friendly and helpful at our arrival. The hotel is a bit old-fashioned, it's clean (!!), the rooms have a good size and the cleaning staff did a good job. The breakfast was very simple. It's fair but needs some improvements. Summa summarum, good stay, will come back ... very good value!!

AccorHotels certified review
Ayeb Business - 08/06/2017
« Perfect as usual »

Perferct, What else

AccorHotels certified review
Marina Couples - 29/05/2017
« Wonderfull stay »

I'm so happy to see that finally in some hotels are real persone working and not people like robots (as general). Special thanks for eddy and andrea, the check in was perfect, and also for the lady on check out, she was very helpfully.

AccorHotels certified review
Vassilissa R. Couples - 22/05/2017
« Great!  »

In general it was great, the personnel was very helpful and friendly. The room was very comfortable and modern. My only two complaints would be that the air conditioning was not very strong, despite the fact that we put it on 18 degrees it was still very warm in the room and the second is the tv. It was quite small and we could not plug in a memory stick or connect it to our computer. But otherwise a ver spacious and comfortable room.

AccorHotels certified review
Matt Business - 19/05/2017
« Nice hotel. Bad area.  »

Very nice hotel. My colleagues and I were robbed the afternoon we checked out while having Lucan hat a nearby lakefront restaurant. All of our personal items and travel documents were stolen from our car. The police indicated that there are large numbers of Algerian immigrants in the area responsible for this criminal activity. It would have been nice if the hotel was aware of this, they would inform their guests to be extra vigilant while in the area.

TripAdvisor review
Ricardo F Solo travel - 11/05/2017
« Poor Service »

I accidentally booked the Biel Mecure when I was in Biel already. I meant to book Milan. I went in person to ask to transfer/refund the booking. The man at the desk was nice. He said to email regarding the refund. I did so and have heard nothing since.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We usually answer every Email we receive and let us apologize for this problem. For an answer, please send it again we will make sure to do our best to make it up. Best regards Chloé Bovet

AccorHotels certified review
Anonymous Couples - 08/05/2017

Very good

AccorHotels certified review
Anonymous Business - 06/05/2017

Clean, quiet room. No water pressure in the shower. I could not wash my hair.

AccorHotels certified review
Anonymous Business - 05/05/2017

I was surprised if we ( I have too) book the hotel via our Robert Bosch Hotel booking requirement/guideline I will not the the points to my account. The only hotel which I`m currently allowed to book directly is mercure hotel in Sophia Antib (France) This point I became aware during this trip but will in addition will influence my stay last week in the NovoHotel in Mainz (Germany)

AccorHotels certified review
Anonymous Solo - 21/04/2017

Satisfactory; practical

AccorHotels certified review
Anonymous Business - 14/04/2017

Room was very small and hot!

AccorHotels certified review
Anonymous Business - 07/04/2017

Very good - friendly and efficient reception staff, nice room, good location

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