Hotel - Mercure Plaza Biel
Mercure Hotel Mercure Hotel

Mercure Plaza Biel

4.0/5 403 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Athletics stadium (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:30
    • Opening hours : Week-end 06:30 - 22:30 ONLY SATURDAY

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room,or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

  • 100 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 40 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,294 reviews

Our guest reviews for Mercure Plaza Biel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 403 reviews
Mary Families - 12/08/2018 AccorHotels certified review
« clean room but poor quality »

Specious clean room but lacked expected facilities. Room was of good size with tea/coffee making set however was not located near a power source and had no spoons which made it impossible to use. Air conditioner was available but poor effectiveness and was very loud during the night. Lots of small flies in room. No hand wash in bathroom and a combo hair/body wash with no other toiletries available that we felt was a poor standard for a 4 star hotel. No slippers or extra amenities either. Lighting was poor with only bed side lights as main source. Breakfast was also very poor with cold eggs, bacon and sausage. Cold meats were grey in colour. Lots of pastry baskets around but all filled with the same option. Fruit was bland and lacked variety.

Shahar Business - 08/08/2018 AccorHotels certified review
« good »

goof=d

Dalix Couples - 31/07/2018 AccorHotels certified review
« Good choice qhen staying in Biel »

In overall everthing was fine, good quality and cleanliness.

Anonymous Business - 11/07/2018 AccorHotels certified review
« good »

good

Friends getaway - 07/07/2018 TripAdvisor review
« Weekend »

Very good placed for a weekend in the city ,excellent bed size and very good quality of the mattress. Room of a very good size. Reception personal very kind and helpfull. Breakfast needs more variety.

Tom Business - 13/06/2018 AccorHotels certified review
« Not good, not bad »

The hotel and the service was not up to the normal mercure standard. Up on arrival. The staf member at the reception could not find my reservation. Afther some research he found me but toold me i checkedin already. I had to explain him that this was an online checkin. Breakfast chaos. The breakfast was not at all relaxing. It looked like a war zone. There was a big bus group of asian tourist that al wanted breakfast at the same time. This created a chaos around the one and only coffee machine. Finding a table was impossible. Normaly at different mercure hotels the hotels arranges a separated room for groups. Parking. The hotel has a garage but its not easy. First you have stop your car at the reception to ask a remote. Than you have to drive a long distance to the backside of the hotel. There you find a garage that is to small for the hotel. Than you bting back the remote to reception. Never seen before.

Frequent B. T. Business - 02/06/2018 AccorHotels certified review
« VERY NICE STAFF AND ROOMS »

OVERALL QUITE SATISFIED WITH SERVICE, FRIENDLY AND HELPFUL STAFF AT THE RECEPTION. IT WAS NICE TO HAVE A PARKING SPACE IN THE UNDERGROUND GARAGE, HOWEVER, THERE ISN'T THAT MUCH SPACE FOR HOTEL GUESTS AND THE PARKING SPACES ARE RATHER NARROW. A FEW SPACES HAD BEEN OCCUPIED BY CONSTRUCTION MATERIALS OR ACCESS TO ONE IN THE CORNER WAS BLOCKED BY MOTORCYCLES AND THE LIKE. PITY. I WAS LUCKY TO HAVE A PARKING SPACE NEVERTHELESS!

Tommy Business - 24/05/2018 AccorHotels certified review
« ok »

Nice location, good access to important roads, modern hotel

B. Couples - 08/05/2018 AccorHotels certified review
« Great team and warm welcome even if i lost all of my papers »

Accueil de qualité, grande reconnaissance avec mon statut platinum.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Plaza Biel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Danica Frey Apprentie administrative

Anonymous Business - 30/04/2018 AccorHotels certified review
« Good Hotel »

Trip on business from Japan . Nice location and facilities. Above all, The Man of receptionist there was very gentle. Thank you so much.

Peter N. Business - 16/04/2018 AccorHotels certified review
« Mercure Biel »

Well-situated hotel that is in walking distance from the main station. Room was very modern, clean and functional. The Internet easy to connect and good speed. The staff were very helpful, professional and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Danica Frey Administration Trainee

PeNor Business - 15/04/2018 TripAdvisor review
« Mercure Biel »

The hotel is within walking distance from the main railway station and is hence in a good location for both business and pleasure trips. The room was modern, well-kept and clean. The Internet connection was easy to use and of more than adequate speed. The staff very friendly and professional.

Carl Business - 12/04/2018 AccorHotels certified review
« Warm friendly team. Comfortable room. »

Warm friendly team. Comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARL, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. By the way thank you for your loyalty to our hotel. Sincerely, Danica Frey Administration Trainee

Neil E. Solo - 18/02/2018 AccorHotels certified review
« I keep returning as I like this property »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear NEIL E., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

S. Business - 13/02/2018 AccorHotels certified review
« Very good personnel & experience »

Excellent. It was my birthday and I was upgraded to a really nice room, and the personnel all wished me very nicely. They were also very helpful with a couple of requests I had and the restaurant staff were also very friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KUMKUM S., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

Anonymous Business - 06/02/2018 AccorHotels certified review
« Fine hotel, but too many flaws »

Generally good standard, but somewhat worn out. Some tiles in the bathroom was not loose. The shower head was not possible to fix. There were no ventilation in the bathroom, making the whole room very humid. The breakfast tasted very good, but the selection was limited. With this price, one would expect more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEFFEN B., Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Lachat Trainee administrative

Anonymous Solo - 27/01/2018 AccorHotels certified review
« tip top »

tip top

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN-PAUL K., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

Paul H. Business - 14/01/2018 AccorHotels certified review
« All went well »

Felt comfortable - the hotel is clean, all works, staff are friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL H., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

Business - 08/01/2018 TripAdvisor review
« Reception »

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandrah, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danica Frey Administration Trainee

Matthew M. Friends - 01/01/2018 AccorHotels certified review
« A wonderful staff and experience »

The Bienne Mercure is a lovely hotel, with professional and friendly staff. The room I stayed in, a deluxe room, was very handsomely remodeled, with high-quality furnishings and modern design. We loved the breakfast, and the breakfast room itself was very charming. We ate in the hotel restaurant, and felt very satisfied with the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHEW WINSTON M., We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Lachat Trainee administrative

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