Hotel - Mercure Plaza Biel
Mercure Hotel Mercure Hotel

Mercure Plaza Biel

4.0/5 426 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  CHF
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Athletics stadium (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:30
    • Opening hours : Week-end 06:30 - 22:30 ONLY SATURDAY

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room,or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

  • 100 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 40 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Baby bed
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,544 reviews

Our guest reviews for Mercure Plaza Biel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 426 reviews
Mike B. Solo - 24/02/2019 AccorHotels certified review
« friendly staff, clean room »

All fine from booking to check-in, the room, to check-out.

E. P. Business - 05/02/2019 AccorHotels certified review
« Good hotel in a nice situation, having a good service »

As usual a good stay in your hotel, with comfortable room

Anonymous Families - 30/01/2019 AccorHotels certified review
« Great service..... once we managed to book a room via Service center »

We had a couple of special booking request. All was well prepared at the hotel. Room was nice and clean. Staff very helpful and friendly. Before the stay, booking was really challenging: The only booking did not work, special request not easy to find re. listed on-line; a direct booking with the hotel was not possible, the Service center was not aware of all booking options with families and had to reconfirm it with the Hotel directly.

Thor Business - 26/01/2019 AccorHotels certified review
« Nice stay »

Friendly staff, nice and clean room. Environmental friendly. Fitness out of use

Aracelis Business - 21/01/2019 AccorHotels certified review
« Nice stay in Biel »

Pleasant stay - staff very accommodating. Enjoyed the fact that there was a restaurant and bar in the hotel.

Nicola S. (. Business - 19/01/2019 AccorHotels certified review
« Satisfied, but with remarks ! »

All was Ok, but I need to highlight a problem that may lead me to chose another accomodation in the future, while visiting Biel. As usual when I checked in, my card was requested to block a caution of 300 CHF, unfortunately since I did my checkout on Friday morning at around 7:15am, the money were not yet released on my account and it is now more then 1,5 day since my checkout was successfully completed and invoiced. I need that this can be taken in strict consideration for my next visits, I'm considering to come to Biel several times in 2019 and must get back my money within a couple of hours after checking, because for my family in Hungary, 300 CHF is quite an important amount and cannot wait for days to get them back ! I really hope to hear from you with some comments about this situation and whether you can guarantee me to be able to get my money unlocked in a couple of hours after the checkout, elsewhere I will have to look for a different accommodation. Sure of your understanding and cooperation !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Seleo, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. We understand that its a problem that you dont receive the money back quickly. We ask all guests to give us a credit card for the guarantee. Sometimes it can takes 1 week to receive the money back. If you want, you can contact the hotel and we can find an another solution for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessia Di Benedetto Assistant Manager

Sc Friends - 02/01/2019 AccorHotels certified review
« A near perfect experience »

I am very happy with the personnel and the look of the hotel. The only problem I have is the small size of the single room. It definitely needs more room. The studio room, though, is absolutely PERFECT. Good size, two toilets, balcony, wide screen TV, comfortable beds, couch and kitchen. I highly recommend it. Great breakfast selection too. I would give a ten star rating, but the single room was a little too small for me and the parking a little too expensive.

Damien S. Business - 22/12/2018 AccorHotels certified review
« Merry Xmas! »

Been staying there for years, quality of service and accommodation prevails! Thank you!

Gianni F. Business - 05/12/2018 AccorHotels certified review
« Expensive »

160.- for the room provided was definitely overpriced.

Georg D. Business - 27/11/2018 AccorHotels certified review
« Perfect as always »

It was a pleasure to stay here again.

Anonymous Solo - 25/11/2018 AccorHotels certified review
« All aspects of my stay were excellent »

Perfectly located close to my friend's apartment. The room was spacious, meeting my requirement to be accessible for my friend's wheelchair. The breakfast selection was good and the staff were helpful and friendly.

Per-oluf H. Couples - 16/11/2018 AccorHotels certified review
« After a tough start... »

We had a tough first night in a room out to heavy traffic on Neumarktstrasse and a night club in the basement floor. Not much sleep there. However, the morning after we were very kindly treated by the hotel management and were lucky that there was a free room to the back of the hotel. What a relief! This is a well located hotel in the middle of the town. Nice, clean rooms but as said; with very different noice levels. Breakfast is of good standard.

Pierre Business - 12/11/2018 AccorHotels certified review
« Probably the worst experience I’ve ever had in a hotel. »

Although the staff is polite, rooms are dated and cleanliness is an issue. During my stay, the AC went crazy and started randomly heating up the room to 28 degrees making awful noises in the night. But that is nothing compared to the nightclub located right under the hotel. All I could hear for 2 nights in a raw and until 3 in the morning was the bass and beats coming from their sound system. The staff was perfectly unhelpful, just telling me it happened already several times and talking to the club’s bouncer about the volume (for your information, bouncers have very little to do with noise management).

Ludovic Business - 07/11/2018 AccorHotels certified review
« Friendly staff, good value »

Good staff, good value. Shower des missing some pressure and overall room style a bit old but it was clean.

Dan Families - 06/11/2018 AccorHotels certified review
« Convenient hotel in Biel »

Easy check in and check out and very helpful staff at every corner. Clean room and very functional suite. Breakfast was also good. A good value hotel.

Damien W. Business - 25/10/2018 AccorHotels certified review
« The "Always Good To Come Back Hotel in Biel!" »

Staying at this hotel for a couple of decades and always received a warm welcome. Friendly and professional staff that really care about you! As a global traveler for the last 40 years, this hotel always met my expectations. Thank you to great management and customer focused personnel!

L. W. C. P. L. Business - 08/10/2018 AccorHotels certified review
« Nice room and service with smiling face »

Bathing water not strong enough Dining in restaurant not good - waiting food for two hours - very bad Therefore, tried one time is enough

Uwe K. Business - 22/09/2018 AccorHotels certified review
« Nice staff but tiny rooms »

Nice and warm welcome compensated for the tiny and rather uncomfortable room

Rudi Business - 22/09/2018 AccorHotels certified review
« cetrally located close to the old city and a nice stroll along the river to the beautiful lake Biel »

comfortable stay in a 4 star hotel

Wolfgang W. Business - 14/09/2018 AccorHotels certified review
« Stay was fine, follow up emails were annoying »

Dear Sirs My colleague Wolfgang had a satisfactory stay at your hotel. I arranged the room on his behalf and he did not make any comments which would suggest he had any issues. However, I would like to point out that the emails sent after the stay are extremely annoying. I do not have time to do a survey and I do not appreciate having been sent various emails about the survey. You should rethink this process to avoid having to bother your clients/guests via email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WOLFGANG W., Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. Regarding emails, I understand that it is not nice to receive many emails. I take note of your remark and I will share it with our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alessia Di Benedetto Assistant Manager

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