Mercure Plaza Biel 4 stars

TripAdvisor rating 4.0/5 438 reviews
Mercure Plaza Biel
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 CHF
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Plaza Biel

40 Neumarktstrasse
Postfach 3376
2502
biel
switzerland

Tel: +41323286868

Fax: (+41)32/3286869

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   7 Diamantstrasse

  • By plane

    BASEL At 95km / 59.04 miles

  • By plane

    GENEVE At 180km / 111.86 miles

  • By plane

    ZURICH At 125km / 77.68 miles

  • By train

    BAHNHOF At 1km / 0.62 miles

GPS :47.13857, 7.249614

Our accommodations

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room, or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

Superior Room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard room with 2 single beds and bathtub

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior room with 1 single bed

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard room with 1 single bed and shower or bathtub

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Luxurious Suite with king-size bed

  • Max. number of persons: ‌2
  • Area: From 40
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Studio for 2 or 3 persons

  • Max. number of persons: ‌3
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

BARRIQUE

Type of cuisine: Mediterranean

The Barrique restaurant will introduce you to a creative cooking style combining local and international gourmet dishes. We also offer a selection of wines from all over the world. The Barrique is a barrel full of ideas and surprises.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DEJA VU LOUNGE

Photo non contractuelle / Strictly non binding

Jazzbar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR & SNACK BARRIQUE

Photo non contractuelle / Strictly non binding

THE PERFECT PLACE TO GRAB A QUICK BITE Our snack bar Barrique offers healthy and delicious round-the-clock dining.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 116 m²

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Plaza Biel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,652 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

438 reviews

Overall the experience was fine

Customer review rating 4.3/5

Anonymous Business - 09/07/2019 AccorHotels certified review

Staff are always helpful Room was clean Restaurant was full and I had to find alternate dining options

Hotel was great.

Customer review rating 4.3/5

Martin Couples - 28/06/2019 AccorHotels certified review

The staff were friendly and very helpful. The location did not meet our needs. We had more travelling than we would have liked. Also, the restaurant connected to the hotel, charged 4.90 swiss francs for a glass of iced water. Whuch in Australia equates to approximately $7.00.

Not great, breakfast terrible

Customer review rating 4.3/5

Trevor Families - 25/05/2019 AccorHotels certified review

The room was ok, but there were annoying problems like the shower did not work properly. In the morning, breakfast was a disaster. Arriving with 1 hour left there was not much food and the coffee machine was broken.

great location, friendly hotel

Customer review rating 4.3/5

Mario Business - 12/05/2019 AccorHotels certified review

enjoying staying at your establishment, the staff is very friendly, breakfast is VERY good, rooms are really nice and clean.

Always the best and going beyond expectations!

Customer review rating 4.3/5

Damienff Business - 09/05/2019 AccorHotels certified review

Staying at the Mercure in Biel for many years and bringing in my company’s personnel from around the world to stay there, we are always impressed by the effort being made by the staff to make you feel home. Rooms are clean and comfortable, clean, great amenities, wifi functional, all great, including the personnel at the restaurant and bar. Mercure in Biel has always been my first choice and will remain this way when I am in the area.

All good but room too hot

Customer review rating 4.3/5

Christian C. Business - 26/04/2019 AccorHotels certified review

Could not turn air conditioning on/below 23c. Resulted in a bad night’s sleep. Also sheets not the softest. Other that that a clean, pleasant hotel with excellent staff.

An overall good impression after the stay

Customer review rating 4.3/5

Krzysztof Couples - 22/04/2019 AccorHotels certified review

Quite old property designed in 1980s, however well maintained. The room was recently renovated (design is a matter of taste), clean and made up very well by the hotel’s staff. However, it was very dark with just a single balcony door in the corner, low hanging ceilings and the dark interior design. It looked like a downgrade rather than an upgrade which I expected - all neighboring rooms had larger windows and balconies. Staff at the front desk were very kind although the service needs improvement. My room key and internet connection stopped to work after one day although I booked 2 nights. Mineral water in the room was delivered for one person despite information left at the front desk. Late check out confirmed on the arrival day became problematic on the departure date. Breakfast was very good with wide choice of cold and hot meals. The restaurant did not offer any dinner “because it was closed for holidays” although we came for short holidays. To sum up, the official 4* category is too much. Good for an overnight stay with breakfast.

Friday was disappointing

Customer review rating 4.3/5

Selina Business - 25/03/2019 AccorHotels certified review

I stay at this hotel on a monthly basis for business and usually satisfied with the service. However on friday 22nd march it was extremely noisy and I could not sleep. My room was number was 509 and I heard constanst music , jumping and loud noise all night. This was not a good experience as I had to be up extremely early to catch a train. I would have appreciated being notified that this level of noise was expected in the hotel on friday 22nd March as you could have changed my room etc.

Good as always

Customer review rating 4.3/5

Georg D. Business - 23/03/2019 AccorHotels certified review

I usually stay in this hotel when I'm visiting customers in the Biel area. Friendly staff and nice rooms.

they gave me a suite with no lights

Customer review rating 4.3/5

Ding X. Solo - 18/03/2019 AccorHotels certified review

in general is ok, but why they stuff me in a corner where there is no light for a suite room!

Customer review rating 4.3/5

Anonymous Business - 15/03/2019 AccorHotels certified review

No value for money

friendly staff, clean room

Customer review rating 4.3/5

Mike B. Solo - 24/02/2019 AccorHotels certified review

All fine from booking to check-in, the room, to check-out.

Good hotel in a nice situation, having a good service

Customer review rating 4.3/5

E. P. Business - 05/02/2019 AccorHotels certified review

As usual a good stay in your hotel, with comfortable room

Great service..... once we managed to book a room via Service center

Customer review rating 4.3/5

Anonymous Families - 30/01/2019 AccorHotels certified review

We had a couple of special booking request. All was well prepared at the hotel. Room was nice and clean. Staff very helpful and friendly. Before the stay, booking was really challenging: The only booking did not work, special request not easy to find re. listed on-line; a direct booking with the hotel was not possible, the Service center was not aware of all booking options with families and had to reconfirm it with the Hotel directly.

Nice stay

Customer review rating 4.3/5

Thor Business - 26/01/2019 AccorHotels certified review

Friendly staff, nice and clean room. Environmental friendly. Fitness out of use

Nice stay in Biel

Customer review rating 4.3/5

Aracelis Business - 21/01/2019 AccorHotels certified review

Pleasant stay - staff very accommodating. Enjoyed the fact that there was a restaurant and bar in the hotel.

Satisfied, but with remarks !

Customer review rating 4.3/5

Nicola S. (. Business - 19/01/2019 AccorHotels certified review

All was Ok, but I need to highlight a problem that may lead me to chose another accomodation in the future, while visiting Biel. As usual when I checked in, my card was requested to block a caution of 300 CHF, unfortunately since I did my checkout on Friday morning at around 7:15am, the money were not yet released on my account and it is now more then 1,5 day since my checkout was successfully completed and invoiced. I need that this can be taken in strict consideration for my next visits, I'm considering to come to Biel several times in 2019 and must get back my money within a couple of hours after checking, because for my family in Hungary, 300 CHF is quite an important amount and cannot wait for days to get them back ! I really hope to hear from you with some comments about this situation and whether you can guarantee me to be able to get my money unlocked in a couple of hours after the checkout, elsewhere I will have to look for a different accommodation. Sure of your understanding and cooperation !

Dear Mr Seleo, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. We understand that its a problem that you dont receive the money back quickly. We ask all guests to give us a credit card for the guarantee. Sometimes it can takes 1 week to receive the money back. If you want, you can contact the hotel and we can find an another solution for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alessia Di Benedetto Assistant Manager

A near perfect experience

Customer review rating 4.3/5

Sc Friends - 02/01/2019 AccorHotels certified review

I am very happy with the personnel and the look of the hotel. The only problem I have is the small size of the single room. It definitely needs more room. The studio room, though, is absolutely PERFECT. Good size, two toilets, balcony, wide screen TV, comfortable beds, couch and kitchen. I highly recommend it. Great breakfast selection too. I would give a ten star rating, but the single room was a little too small for me and the parking a little too expensive.

Merry Xmas!

Customer review rating 4.3/5

Damien S. Business - 22/12/2018 AccorHotels certified review

Been staying there for years, quality of service and accommodation prevails! Thank you!

Expensive

Customer review rating 4.3/5

Gianni F. Business - 05/12/2018 AccorHotels certified review

160.- for the room provided was definitely overpriced.

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