Hotel - ibis Saint Petersburg Centre
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Saint Petersburg Centre Hotel

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4.0/5 1,289 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 500  RUB
  • All-you-can-eat breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 500  RUB
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Catering

  • All-you-can-eat breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 221 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for ibis Saint Petersburg Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,289 reviews
TripAdvisor review
Business - 24/09/2017
« This time I had very bad impression: »

1) reception staff while check in was absolutely unprofessional 2) they did not complete my necessary request about booking the very quite room, gave me the room with the door between 2 rooms. that is why 1night I even had no possibility to sleep because of neighbour noice whole night 2) Saturday at breakfast at 9:35 was very dirty at all tables- 1 waiter was not enough to clean all tables

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. GUILLAUME DELEFOSSE, Thank you for taking the time to tell us about your experience at the Ibis Saint Petersburg Centre and we are highly appreciated your staying with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. I would like to assure you that we will take all the appropriate measures to prevent this kind of inconveniences for our guests in the future. Vladimir Orlov

TripAdvisor review
Solo travel - 06/09/2017
« Worst hotel at Accorhotels chain »

If you want to meet rude staff that does not want to help you, horrible Wi-Fi quality, etc. then you should stay at this hotel. Looks like this hotel is not interested in any customer satisfaction at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear alexandermsk2015, Thank you for taking the time to tell us about your experience at the ibis Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vladimir Orlov

TripAdvisor review
Solo travel - 21/06/2017
« first time in St Petersburg, Russia »

the hotel is a in a great location if you are traveling by train and have a backpack. only about 5 minutes from the Moscow train station alone one avenue. the staff was welcoming and the hotel was well run. I had a misunderstanding about the hotel policies but the manager resolved the issue immediately.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your valuable time to share your opinion regarding your visit. We are glad to hear, you enjoyed your stay in our hotel and we hope to have you as our guest in the future again. Sincerely, Olga Mirotina

TripAdvisor review
Couples - 30/05/2017
« Air Condition not work. »

Unbelieved. The Air Condition was not work. The maneger Said me: Open the Window! The location is excelente, but I not return to this hotel. I prepaid for a confort that not had. It's a shame to the ACCOR.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Moreira De Lima, Thank you for taking the time to tell us about your experience at the ibis Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In our hotel we have a two phase split system. During the period of your stay it was working at winter regim due to cold weather. We do apologize for that inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olga Mirotina

TripAdvisor review
Ioannis P Couples - 25/05/2017
« Excellent! »

Excellent choice. Near the city center, three metro stations and the railway station. Despite the fact that the building is over a decade old, it is well maintained and the hotel provides all the modern necessary amenities. Very helpful stuff and there is also a concierge, that can arrange transfers, excursions, theater tickets, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ioannis P! Thank you for having taken your time to review your recent stay at ibis St.Petersburg Centre. We appreciate all of your kind words and recommendations. Being located in the heart of the city makes the hotel an ideal destination for your travels. We are glad you enjoyed it. We`ll be glad to welcome you again. Best Regards, Olga Mirotina

TripAdvisor review
Buymob Family - 22/12/2016
« Just an IBIS »

Do not expect anything new in this hotel. Rooms are standard, beds are standard and even breakfasts are standard. Nothing special. Cleanliness is also average. Location is quite good but not excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Buymob, thank you so much for reviewing our hotel after your stay with us. We are pleased to read that you had a comfortable time here and you took advantage of ibis standards right in the heart of the St.Petersburg We will be happy to welcome you again in our hotel, Olga Miritona General Manager

TripAdvisor review
Business - 04/12/2016
« Good for a couple of nights »

No elevator, none from staff help you with suitcases. The breakfast is almost invisible that is not acceptable for this hotel. Maybe its quality depends on the period> if they have mor eguests also the breakfast is more reach.,

Our hotel has responded to the review
Our hotel has responded to the review

Dear 902olesyat, Thank you for taking the time to rate your stay by writing a review on tripadvisor.com about the ibis St.Petersburg Centre. All hotel services and equipment of hotel Ibis St.-Petersburg are corresponding with the standards of the Ibis brand available in more than 900 hotels worldwide. As economy 3* hotel we have no luggage service, but we have special elevator at the entrance area for disabled and 3 elevators at the reception. Thank you once again for sharing your feedback and we hope you will choose ibis hotels for your next journey. With kind regards, Olga Mirotina General Manager

TripAdvisor review
alexandermsk2015 Solo travel - 19/11/2016
« Very low quality of Internet »

I was very disappointed by the quality of Internet at this hotel. Internet connection disappeared regularly and I practically could not work. The good thing about this hotel is its location: it is just in few minutes from Moskovsky Railway Terminal and Nevsky Prospekt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear alexandermsk2015, thank you so much for reviewing our hotel after your stay with us. We do apologize for inconvenience with WiFi connection. We will check our system and eliminate the technical problem. We will be glad to welcome and better serve you next time! Best regards, Olga Mirotina

TripAdvisor review
Friends getaway - 27/09/2016
« NOT REFLECTIVE OF IBIS BRAND »

The Positives:- - Reception staff member Ksenia who was most helpful when dealing with an emergency for one of our small 3 person group . She really went above and beyond the call of duty. -Location to train station for Moscow - View from room over Saint Petersburg - Good clean functional modern rooms with daily room service - Very comfortable firm bed - Fridge in room - A "late" check out at 1330 hrs was offered which suited our travel needs. The Negatives :- - Not reflective of Ibis brand - Reception staff not welcoming nor particularly helpful and we had to press / prompt them for any information when checking in. Our initial reaction after coming from another Ibis hotel elsewhere in Russia was that the reception staff needed to be sent back for re-training. - The staff generally appeared to be jaded from mass tourism and were not accommodating of their guests - Crowded with tour groups - Location on Ligovski Prospect which had numerous "undesirable" looking people. - No complimentary drinking water in room - Air-con not cool - Bathroom sink not draining - Hotel looked rough around the edges - No safe in room - TV not widescreen and with limited channels - No water for 4 hours due to maintenance - this was well advertised by signs before the event - Whilst check-in is stated at 1400 hrs - after arriving at 1130 hrs being made to wait for a room at to 1330hrs is not normal at Ibis hotels. Staff did not seem to care too much - Breakfast at a cost of 540 Rubles was filling but problematic . Crowded dining room with difficulty at getting a table, slow cleaning of tables, no bacon, eggs very sad - if they were available at all - often none, coffee machines required constant servicing during peak times ( demand exceeding supply ) - Long walk to the attractions of the Hermitage etc but buses nearby In summary, this hotel served our needs for comfortable safe accommodation for our 4 nights visiting Saint Petersburg but has room for improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear beenaroundthailand, Thank you for taking the time to tell us about your experience at the Ibis Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All hotel services and equipment of hotel Ibis St.-Petersburg are corresponding with the standards of the Ibis brand available in more than 900 hotels worldwide. Our hotel just passed AccorHotels yearly audit very successfully. We appreciate sharing your concerns, and it is our hope that you will choose ibis in the near future. Yours sincerely, Olga Mirotina

TripAdvisor review
alexandermsk2015 Solo travel - 15/07/2016
« Bad location and service »

Hotel is located in the street with permanent traffic jams, pretty far from the St Pete's historic center. Service is a disaster. Check in is process is very slow even when passed electronic check in and just need to get your room key.

Our hotel has responded to the review
Our hotel has responded to the review

Dear alexandermsk2015! Thank you for your review. All your comments and remarks are very important for us as this is the best way to improve our guest services. Our hotel located in the Central district, but historic is quite large, so for some places you should get public transport. This is true that traffic in the center is busy, fortunately our hotel located near two metro stations Ploschad Vosstania or Ligovskiy prospect. Please accept our sincere apologies for the inconveniences you had to face upon your check-in. We are happy to know that you used our new service Online Check-In. This way you should come to the privilege desk or inform reception staff that you have Express Check-in not to wait for your turn in queue. I would like to thank you again for your feedback. We have got all comments and we are working on it. Next time in case of any questions do not hesitate to contact Front Office Manager or Manager on Duty. I hope that you will choose AccorHotels for your next trip. Kind regards, Olga Mirotina

TripAdvisor review
Анастасия Е Family - 08/06/2016
« IBIS as always »

Clean and simple. Good locaion. There is no need to take a taxi from train station - 10 mins by foot. Maybe we had a bad luck but had no chance to try local breakfast - at 9-30 am it already was a mess in a restarant - no stuff and dirty tables.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anastasia, thank you for taking time to write your feedback about accommodation at ibis St Petersburg Centre. We are glad that you found our location perfect, we are really very close to Moscow Railway Station, 2 metro stations and Nevsky prospect. Sorry, if you had some problems with our restaurant. We are working on it. Hope you'll stay with us and will be loyal to ibis hotels all over the world. Best regards, General manager Olga Mirotina.

TripAdvisor review
Business - 23/05/2016
« Good for business trips »

Comparing with some other Ibis hotels, a glass of wine is not included into the welcoming complimentary drink choice, why?) The same is regarding the discount in the restaurant for the frequent guests - accor card holders (starting level Silver). All the rest is OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Konstantin G! Thank you for choosing ibis for your stay in St. Petrsburg. Regrettably we had to read that we couldn’t meet your expectations with our benefits fo Le Club AccorHotels members. Glass of wine included in welcome drink list only for mid scale hotels, but we`ll consider possibility to change it for us too. Unfortunately Le Club AH card (with any level) does not provide any discounts in ibis restaurant. Only holders of Accor Business Plus card can get F&B discount up to 15%. If you are interested in, you can this card on our web site. Please feel free to contact us directly if there is anything at all we can do for you and we hope you accept our sincere apologies and will return to us soon. Kind regards, Olga Mirotina

TripAdvisor review
Friends getaway - 18/04/2016
« Good base in Spb »

Nice staff friendly and speak good English, convenient location,close to main train station, just a block near the Galleria, big department store, a block to bus stop ( to take bus no 3 along Nevsky to major attractions places. clean room, strong wifi, many plugs amenities as standard ibis, no hot kettle, no coffee excellent variety of breakfast : bread, fish, many kinds of sausages, rice porridge, fruits costs 560 pp taxi from hotel to airport cost 1100 rub fix price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiktogo, thank you for the time you took to leave such a good feedback here on TripAdvisor. We appreciate all of your kind words and recommendations, from room design to our great location. We are happy to read also our breakfast and the kindness of our staff were able to convince you. We`ll be happy to welcome you again, Olga Mirotina

TripAdvisor review
Solo travel - 23/12/2015
« One day stay at Spb »

All standard services was OK. The room was very clean. Could you please add cable TV (some cinema channels) and also please add capability for micro-usb charger in the room, or please provide such usb charger for rent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at ibis Saint-Petersburg Centre. It is always a pleasure to receive a positive feedback. I will definitely share your comments regarding additional equipment in the room with our head office. I am sure that this feedback will serve as an encouragement to our company to improve the services, provided to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish You Happy New Year and pleasant new vacations in 2016. Yours sincerely, Olga Mirotina

TripAdvisor review
Anonymous Couples - 03/11/2015
« Best Ibis Hotel I ever stayed in »

This hotel is clearly above average Ibis hotels as it delivers outstanding service, good restaurant and bar and is located right in the city center of St. Petersburg. Especially the service desk for tickets and taxi services and the hotelbar with barkeeper Evgeny and Anatol (Sorry if spelled not correct) were extremely good. Special wished adressed to reception where treated satisfactionary in time. Breakfast and dinner in Hotel restaurant are very good too. We will stay here again. The only point for improvement would be the WiFi signal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at ibis Saint Petersburg Centre. It is always a pleasure to receive a positive feedback. I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you in ibis Saint-Petersburg Centre. Yours sincerely, Olga Mirotina

TripAdvisor review
Business - 18/10/2015
« Comfortable stay »

The staff are extremely helpful and try to make your stay comfortable and correct. I always think that every room should have tea/coffee facilities which this does not. this could be a good improvement. I had a couple of small issues in the restaurant but overall the location and comfort makes this a good option when in St. Petersburg.

TripAdvisor review
Big_Ciryl Couples - 24/09/2015
« Good hotel for reasonable price »

PROS: Good location - two metro stations are close to the hotel. There was the roomy shower cabin and incredible silence in the room in spite of the nearest railway hub. CONS: Acceptable quality of the breakfast. It doesn't included in the room price. To my mind, it is slightly expensive. Insufficient power of air conditioner. Mosquitoes in the room. RESULT: Good hotel for reasonable price but it could be more attractive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Saint-Petersburg Centre. It is always a pleasure to receive a positive feedback. All our staff strives to continuously improve the quality of the services provided. Thank you again for sharing your experience, and we hope you will visit ibis Saint-Petersburg Centre again in the nearest future. Your Sincerely, Olga Mirotina

TripAdvisor review
Dmitry K Couples - 14/09/2015
« St. Petersburg Center »

Good hotel in the city center. Rooms are not too large but it's enough for 2 persons. Not really reasonable price for parking places - 600 rubles - too expensive. But you can easy find a place near the hotel. Barman is a nice guy. And awful IBIS shower gel. I think you need to change one :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitry, We thank You for your comments, regarding your stay in ibis Saint-Petersburg Centre. It`s always pleasant to hear that the guests are satisfied with the stay in our hotel. We will definitely share your comments regarding the ibis gel with our head office for the future decision of supplying. Looking forward to welcome you again in ibis Saint-Petersburg Centre. Best Regards, Mirotina Olga

TripAdvisor review
olgagonz32 Couples - 02/08/2015
« Mixed feelings »

I usually stay at Accor hotels, but this particular hotel left me with mixed feelings. Finding the hotel wasn't easy at first as there are no signs out side (façade under renovation). The adjacent buildings seem old and not very well maintained. The room was ok. Check in was ok, but don't expect great service. People at reception never smile. You don't really feel welcome. On day one ordered 3 different things from the menu only to be told they were not available. Rooms are clean, beds are comfortable. The concierge was very helpful. Days two and three were better. Buffet breakfast was very good. I bought a meal offer online, but it was just for lunch: soup and salad. No main dish. Metro station is not far (Ploshad Vastanya). There's a mall nearby. Nevsky Prospekt is also close. We walked 40 min from the city center to the hotel. A very enjoyable walk. Might not come back, but I can't really say it's a bad place to stay. Just don't expect much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Saint Petersburg Centre. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will definetely train our staff for the issue of custom service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Olga Mirotina

TripAdvisor review
minionz Couples - 04/06/2015
« Disappointment »

After staying at the ibis in Moscow Bakrushina, I was expecting a more updated building and attentive staff. To begin, at check in there was 1 staff and 1 apprentice. I waited while they helped a business man. Then a couple walked up to the counter, effectivelycutting us in line. Another staff member showed up and helped them first. At this point I walked up to the counter as well. Then a group of 3 guys came up and again cut us in line by walking up to the counter. When the business man was done The 1 staff/1apprentice proceeded to help the 3 guys despite them seeing us when we arrived. At this point I said, "Hey we were here first". We had been waiting over 12 min already (I timed it on my phone). By the time we were done checking in, it had been over 20 min, far surpassing their 15 min guarantee. (Done in 15 min or the room is on us, which hilariously kept scrolling thru on the monitor behind the counter) They never offered to give us the room. So clearly, that guarantee is a farce. On the good side, the staff was nice and asked us if we had a preference for where we wanted our room. Staff spoke decent English and was polite enough once we finally got service. We stayed 9 nights. We ran out of their shampoo/soap in both bottles (one in the shower, one at the sink) 6 nights in and the housekeeper didn't notice despite us placing the empty bottle on the sink. So I called and asked for 2 replacements. They brought one. After the 1st night we used the 2 plastic cups that come with the room. They never replaced the cups, for 9 nights. We had to ask the bar for cups. The room itself is typical Ibis layout. Our shower leaked. The glass shower did not have a good seal at the bottom so we had to watch how we showered in order to not step out of the shower into a pond. The location is good, walkable to Savior on Spilled Blood 30-40 min, 7-10 min walk to the metros. Very close to the Gallery Shopping Center which has really good food options for days when we were lazy about where to go. Wifi was open, no password needed. It could be very slow at times. We did book a taxi with the person on site, it was 1600 roubles to the airport. Perhaps a little high but we did request for 3 AM pick up. The car was a black Mercedes, the driver was nice and efficient, good experience. Overall I think this place was unnecessarily stingy in basic provisions. Service could have clearly been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josephine Jing, Thank you for taking the time to tell us about your experience at the Ibis St Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you mentioned, ibis Moscow Bahkrushina was opened last year and this new concept ibis, and our hotel was opened 7 years ago. Concerning other services, we will definitely resolve it in the very near future. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Olga Mirotina Operations Manager

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