Hotel - Sofitel Legend Peoples Grand Hotel Xian
Sofitel Legend Hotel Sofitel Legend Hotel

Sofitel Legend Peoples Grand Hotel Xian Hotel

5.0/5 340 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • XIANYANG INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • In-door swimming pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Bicycle

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 - 23:59
    • Opening hours : Week-end 00:00 - 23:59

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

44 luxurious rooms and 27 palatial suites, majordome service, Sofitel MyBed, pillow menu, coffee maker, unlimited WiFi, high technology and luxurious bathroom, walk-in shower, stand alone bath, mirror TV, LANVIN amenities, silk bathrobes and kimonos.

  • 71 rooms
  • 50 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating 1,270 reviews

Our guest reviews for Sofitel Legend Peoples Grand Hotel Xian

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 340 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
D. T. Couples - 05/01/2019 AccorHotels certified review
« Gorgeous and Luxurious rooms & hotel interior, good location, customer service could be more personable »

We stayed 3 nights in a Premium Room. The room was spacious and well thought-out with good interior detailing and the finishes are decent. Lanvin amenities, evian bottled water, nightly turn-down service and the very comfy bedroom slippers and evening cocktails in the lobby bar were a nice touch. Room facilities, like ample charging ports, were well thought-out. The only qualm I have was the light from the touch panels by the bedside. Although the lights were all off, there is still too much light glowing from the touch panels and we couldn't figure out if it could be turned off. CUSTOMER SERVICE ACCOLADES & IMPROVEMENT =========================================== The lady who checked us in on the first day (26/12/18) was professional and nice. So was the tall, older gentleman at the concierge, he had a genuine and kind smile which was always a welcome. We would also like to thank the gentleman who brought us our luggage and who gave us advice (contrary to the the check-in desk's advice) to take a cab instead of the metro to the North Xi'an Station. He even arranged a taxi for us at 7am and ensure we were on time to the station. This is THE WAY in terms of customer service, looking to service from the perspective of the guests and anticipating their needs. We had stayed 3 nights at Shangri-La prior to staying at the Sofitel Legend. The marked difference in service, we felt, was the sincerity of the staff. Most of the staff in the Shangri-La had an attitude that really shone through in their smiles and the way they interact with us – very personable, warm and they always treated us like old friends. Although the staff in the Sofitel Legend were competent, professional and attentive, we often feel uncomfortable when they approach or greet us, as it felt very official and stoic; and their awkwardness in trying to do their best was obvious. MINI BAR SNAFU =============== Although the mini-bar was free, we were informed that it was only for the first consumption (despite the number of nights we stayed), if items were consumed after replenishment, they will be charged accordingly. This was a tad odd. It's a small amount so we didn't really care, but considering we booked it for 3 nights, we would have expected the mini-bar to be refreshed for free daily. Anyway, wasn't that much of a big deal but it was more a matter of principle. SWIMMING POOL/GYM CHANGING ROOM/LOCKER ============================================ For a hotel of this calibre, we were surprised to find that there was no changing room or locker room for the gym or swimming pool. The facilities were side by side. Although the gym facilities were ok, it was small and definitely not big enough during peak periods. It seemed like it was added on as an after thought. For the swimming pool, we were eager to take a dip BUT realised there wasn't any changing room for us to get out of our wet swimwear. This would mean that after taking a swim, we couldn't change out of our wet trunks, had to walk pass the main lobby to get back to our room, leaving a trail of pool water. We didn't fancy wearing a robe down as well as there was no separate access to the gym except via the main lobby lifts. So we decided NOT to swim, which was a pity as the pool looked great! This is definitely a design oversight with regards to a luxury hotel experience. we don't think much can be done considering it was transformed from a government office to a hotel. All in all, it was nice to have experienced this hotel, to wander in the hotel's museum and marvel at its role in history since it was built in the 50s. It being one of the 5 Sofitel Legends in the world, it would be great if it could truly live up to its potential.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for choosing Sofitel Legend Peoples Grand Hotel Xi'an and providing us with the gift of this detailed and comprehensive review. We are very sorry to know that the stay was less than perfect, and thank you for pointing out our areas for improvement, especially in service. Hotel management and the whole team pay high attention to your feedback, and please be rest assured that our efforts in pursuing excellent guest experience will never stop. Once again, thank you for sharing your experience with us, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

Birdy Couples - 30/12/2018 AccorHotels certified review

The stay was beautiful room lovely and staff very good indeed

Ly P. Couples - 26/11/2018 AccorHotels certified review
« the hotel was beautiful, the staff was extremely friendly & helpful »

I enjoyed myself completely. The staff took great care of us & all with a smile!

Claire F. Solo - 20/11/2018 AccorHotels certified review
« Gorgeous hotel and wonderful staff - can't wait to come back »

I travel frequently and cannot remember a more pleasurable stay. The hotel is a beautiful, historic building and is incredibly well appointed. Most memorable though were the staff - everyone I dealt with went out of their way to make my stay a wonderful one. They were so kind and helpful - a credit to the hotel and themselves.

Brett Couples - 18/11/2018 AccorHotels certified review
« Oasis in Xi’an »

Loved it from time of arrival Greatly enjoyed the atmosphere and friendly staff

Anonymous Business - 18/11/2018 AccorHotels certified review
« The hotel temperature was frigid »

The hotel was beautiful and the room was very nice, but the temperature of the hotel and the inability to properly control the temperature of the room was beyond irritating. The food in the restaurant was quite good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for choosing Sofitel Legend Peoples Grand Hotel Xian and taking the time to share your experience with us. We are very sorry to know that the temperature didn't meet your expectation, and apologize for any discomfort caused. We pay high attention to your comments, and will strive for ways, such as adding electrical heater before the municipal heating starts, for improvement. Your recognition to other aspects gives us great motivation to do it even better, thank you. We look forward to having the opportunity to welcome you again in the future. Sincerely, Ivy Wang Guest Experience Manager

Ewa P. Couples - 16/11/2018 AccorHotels certified review
« Fantastic! »

It was our honeymoon trio and Lizzy made sure that the room was prepared for us accordingly. Flowers, cake, minibar and champagne on arrival. The staff was very friendly and helpful too. The stay was really enjoyable.

Jennifer F. Friends - 12/11/2018 AccorHotels certified review
« We loved our time here and would highly recommend it »

We enjoyed our 3 nights in Xian with friends to see the terra-cotta soldiers, the wall around the city and the vibrant neighborhoods. The Sofitel Legends was a welcome retreat to come "home" to, after a full day sightseeing. We especially enjoyed the lounge's "happy hour"; the food and drink offered was perfect and the atmosphere was elegant but welcoming.

Antoine A. Couples - 06/11/2018 AccorHotels certified review
« Mr. a. »

Very nice staff. Bathroom keep leaking out of water from bathtub and shower door. Need to fix it.

John L. Couples - 06/11/2018 AccorHotels certified review
« Very good expereince »

Very nice hotel, great location, staff and services were excellent. Only complaint was that the room was very warm (apparently the AC was already turned off for the winter , so it got quite warm in the room).

K. Couples - 04/11/2018 AccorHotels certified review
« Great service, location and building! »

Very good and attentive service. Lovely building. The only thing that I would change is the light switch panels in the room. They are brightly lit all night and make sleeping very difficult.

Leandro B. Couples - 31/10/2018 AccorHotels certified review

Great - Happy Hours and free mini bar was exceptional.

Chen F. 陳. Friends - 29/10/2018 AccorHotels certified review
« Just amazing »

alot better than we expected

S. M. Couples - 28/10/2018 AccorHotels certified review
« Spectacular »

Spectacular beyond belief. The property itself was exquisite and very clean. Our room was terrific in every way. Your staff are incredible. They jumped to take care of our every move. Grab the next elevator, open the front doors, get your luggage out of the car, make cocktails in the bar, whatever. Better service than we’ve ever received anywhere and we’ve traveled a lot of the world. You should be pleased beyond measure at everything about this property. I guess if there was one thing not as perfect as everything else was the Italian restaurant. Service there was top notch but we had a pizza and split a pasta bolonese which we’re just ok. The only thing which was less than spectacular.

Gogo7137 Friends getaway - 28/10/2018 TripAdvisor review
« Elegant and Historical Hotel »

Located in the heart of Xi'an Old City, with huge Garden and quiet environment. The Staffs are well trained and friendly. The buffet breakfast is normal and no so much choices, I think the opposite Sofitel could offer better one.(Because I also stay in the Sofitel in before). I could give at least "Very Good" rating if I'm not an AccorHotels Platinum member. The reason for "Average" rating is I did not feel so much "welcome" in this hotel as a Platinum member, especially, when other Accor Hotels always offer room upgrade and this one REFUSE me because the one grade higher than my booking is " a suite which too big to upgrade". ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gogo7137, Thank you for your review. We are sorry to know that the stay didn't meet your expectation, especially the Le Club experience. It is our goal to make all guests feel welcome, would it be possible for us to get some more detailed information, such as your dates of stay and room number, so that we could investigate on what you commented? Yours sincerely, Ivy Wang Guest Experience Manager

Barney M. Couples - 22/10/2018 AccorHotels certified review
« An absolutely fabulous property. Elegant, sophisticated, everything one would want in a very high end hotel. »

It was far and away the finest hotel in which we stayed during our two weeks in China. And aside from the elegance of the facility, the staff were excellent. Even though my wife and I do not speak Chinese, the staff made us feel welcome and at each. Their attention to detail was without flaw.

Slimguy Couples - 18/10/2018 AccorHotels certified review
« The Sofitel People's Grand is definitely Grand »

We had a great stay. Everyone was very helpful and considerate.

Ray A. Couples - 16/10/2018 AccorHotels certified review
« Luxury for Two »

You have become our bench- mark

Anonymous Families - 15/10/2018 AccorHotels certified review
« Great hotel in a surprisingly great city. »

Gorgeous hotel, great staff and food. Close to wall and easy walks to major sights.

Edmund V. G. Couples - 15/10/2018 AccorHotels certified review
« Outstanding experience »

This hotel has it all. It is set in an historic building beautifully restaured. Our room was very comfortable and elegant. The staff could not have been more pleasant and helpful. Our stay was one of the best in any hotel anywhere.

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