Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

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4.0/5 697 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 476000.00 IDR Non member rate
From 476000.00 IDR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 258 rooms
  • 30 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,888 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 697 reviews
AccorHotels certified review
Anonymous Business - 17/11/2017
« The breakfast food not fresh particulary on the smoke beef »

So so

AccorHotels certified review
Y. Business - 15/11/2017
« Great hospitality »

Nice crews, good service

AccorHotels certified review
Hida Couples - 14/11/2017
« great location »

close to the city center

AccorHotels certified review
Defry S. Business - 01/11/2017
« My workshop at Mercure »

It was good services from mercure hotel. I have a workshop meeting at Bangkok Room. The room was comfort and i enjoy the workshop meeting. Then for food services, it was very delicious cookies and lunch. I very loved it.

AccorHotels certified review
Micheliin Families - 31/10/2017
« Below expectation »

Our room was not really clean plus lack quality service from housekeeping

AccorHotels certified review
Devina Friends - 30/10/2017
« Satisfied »

Satisfied enough with the service, all good. What make me and my friend unsatisfied were the wallpaper color. Its bright orange, make us cant sleep well..uncomfy. it will be great if the color more calming.

AccorHotels certified review
Saa31 Solo - 30/10/2017
« Excellent »

Everything is excellent

AccorHotels certified review
Neo Business - 28/10/2017
« Dirty room, sheets were noticeably smelly »

Dirtiest room I’ve stayed in for a Accor hotel Noticed the sheets were smelly and stained, requested for a change of the bedsheets at front desk on day 1 Day 2 not changed. I took photos for evidence Talked to frontdesk again and told them that I’ve taken photos this time for proof Day 3 not changed. I took photos again for evidence and told front desk again Finally changed only on day 4 I effectively slept on someone else’s dirty sheets for 3 nights Bath area of toilet extremely smelly and slimy Floor not swept , there’s bits and pieces of debris and it actually increased after day 1 Day 1 noticed there’s a snack in my fridge Day 2 there’s 2 more snacks - obviously bought from outside, and they are not mine. Who came into my room when I was away?! This is a business trip and I will never stay here again

AccorHotels certified review
Dion C. Friends - 26/10/2017
« Its really great »

I feel comfortable, doesn't wanna go home. hahaha

AccorHotels certified review
Haryanto Friends - 24/10/2017
« hary »

Good

AccorHotels certified review
Sukirman U. Business - 24/10/2017
« Value for money and strategic location »

I was at the 8th floor before and the floor carpet was terrible stinky and I need to move from that floor. Luckily the hotel staf were fast enough to handle that situation and they gave us a better room at 5th floor

AccorHotels certified review
I. M. Business - 24/10/2017
« Comfortable room with good breakfast »

The room was comfortable and clean. However the service needs a little improvement. I called the house keeping around 9PM asking for tissue refill, but nobody deliver it.

AccorHotels certified review
T. A. Business - 23/10/2017
« MR. T. A. »

the room is so comfortable, large and clean. I really enjoy it.

AccorHotels certified review
Stellycious S. Families - 22/10/2017
« always go back to this hotel when in Surabaya »

friendly, pleasant stay, great food

AccorHotels certified review
Zulfa R. Business - 22/10/2017
« Ok. »

Friendly.

TripAdvisor review
Business - 21/10/2017
« Mercure Surabaya October 2017 »

The hotel ambiance was good. The housekeeping service required improvement as the speed was slow and hand towels were not there when I entered the room after checking in. The lobby staff was helpful and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kunjaya W, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us your feedback. I was delighted to read that you enjoy with hotel ambiance, I will thank the personally on your behalf and your kind words will be pass to our team and in particular who made your stay a comfortable one. This will certainly motivate them and us all to keep up the good work. However it is with sincere regret that we note your dissatisfaction with our housekeeping service. “Please accept my humble apologies for this inconvenience” We will take note on your feedback and further discuss with our team regarding the service. Hope we will sort it out and make things better. It is our pleasure to deliver excellent service to our guest, and I am glad you got this experience in Lobby. Hope this will last long memory for your stay experience in Mercure Surabaya Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Sugito Adhi General Manager

AccorHotels certified review
Kunjaya W. Business - 20/10/2017
« Mercure Surabaya October 2017 »

The lobby ambiance was good as there was a cafe with sort of bus design. The housekeeping service was slow as it took 20 minutes to deliver a comb. There was no hand towels when I first entered the room. The breakfast should have had more variety such as omelette.

TripAdvisor review
Business - 19/10/2017
« Worst service I ever had with this Accor Hote »

Never experience such bad service before and no one seems to care even if make several requests. The front desk dont even answer repeated calls for simple service. There are always items for the room being left out and even on repeated calls, nothing is done. Upon checking in, they do not have enough rooms keys and cannot entertain my request for additional room keys. I have to ask for the normal complimentary drink voucher which is a norm for all Gold n Platinum cards holders.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choo K, May I begin by thanking you for your review on TripAdvisor. We sincerely appreciate you taking the time to send us provide us your feedback. However it is with sincere regret that we note your dissatisfaction with our service and facilities. “Please accept my humble apologies for this inconvenience” We will take note on your feedback and further discuss with our team regarding check in process. Hope we will sort it out and make things better. I deeply regret that my staff in restaurant could not deliver service as you expected.” Please accept my humble apologies for this inconvenience”. Personally, the staffs has been reminded and sent for further service training. Hope that will improve our service to the guest. I truly regret that we didn’t handle things better and have followed up with my team to ensure such a situation never occurs again. It is part of our gold member benefit to have complimentary drink voucher, the service will later be deliver in the bar area, however we are truly sorry for your dissatisfaction about this, surely i will ensure that the voucher will be available at all time for our member. Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests. On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the future. We hope you will give us the opportunity of welcoming you again in Mercure Grand Mirama Hotel Surabaya. Kind Regard Sugito Adhi General Manager

AccorHotels certified review
Ekowendi N. Business - 18/10/2017
« Old hotel »

Bed need to be replaced, i think its already old. Bathroom room i believe little bit higher than outside floor, for someone are tall like me its quite uncomfortable to use the sink (i need to really bend over). Last but not least internet was slow. In overall the room need to reconstruck.

AccorHotels certified review
Ervinna Families - 17/10/2017
« The room and reception staff was great, but restaurant and housekeeping needs improvement. »

We work as a sub contractor within the Accor group in Australia and were expecting an experience at least of the same quality of where we work. The buffet at the Trimurti was severely lacking options and the sales staff for the Japanese restaurant was a little too pushy. I can understand his eagerness as the restaurant was empty EVERY night of the week. When we checked in the linen on the bed all had black marks, but we are unsure if this is the standard for Indonesia. The staff were happy to change this for us, which we greatly appreciated but noticed that all linen seemed to be the same, but the room was very clean and we were always happy with those standards. The satellite TV stations were also VERY bad and some nights didn't work at all and the WIFI reception was average at best, making us use our mobile carrier instead.

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