Mercure Surabaya 4 stars

TripAdvisor rating 4.0/5 890 reviews
Mercure Surabaya
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Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 13 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Quad bikes
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Our accommodations

Superior 2 Single Beds

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Superior Queen

  • Max. number of persons: x2
  • Area: From 24
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Premier Superior Twin

  • Max. number of persons: x2
  • Area: From 24
  • Views: Park view, Pool side, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 30
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite 1 king bed

  • Max. number of persons: x2
  • Area: From 47
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LAN HUA

Type of cuisine: null

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Lunch

10:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBISU

Type of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Type of cuisine: Cafe

Food Truck Concept

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO

Type of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Photo non contractuelle / Strictly non binding

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

Photo non contractuelle / Strictly non binding

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,100 m²

  • Maximum capacity: 2,000 people

  • Maximum banquet capacity: 700 people

Find out more
Mercure Surabaya Meeting Room

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,278 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

890 reviews

Back again to my 2nd home

Customer review rating 4.2/5

Ks1611 Business - 18/04/2019 AccorHotels certified review

Overall i had good experience stay at mercure, after long time not stay in mercure surabaya because i was change my stay to Novotel Samator, this time i back again to stay at Mercure and i am quite satisfied on my last stay. The problem i found a bit only in breakfast time because during my stay there is a group (quite big group) stay in there also and breakfast time like a chaos because have not enough seat and i cannot enter the breakfast place so i have to wait in the coffee shop but the service of the coffee shop waitress is quite good, they offer me free coffee during waiting to be seated into the breakfast area. And this time so lucky for me because i was get a free upgrade to suite room. And i like the suite room because so spacious and have separate bathtub. Buffet dinner was So so but the room service is quite good (i was order beef stroganoff). All the staff quite good so i have good experience on my last stay.. my problem only in this hotel many times during my stay there was another big group stay in here too (and if like this breakfast time always become a bit chaos) but many times big group stay here too so it means this hotel quite good in their hospitality. I will stay in Mercure again for the next visit for sure!

very good

Customer review rating 4.2/5

B. U. Business - 18/04/2019 AccorHotels certified review

a comfortable place to rest with a varied breakfast menu

Not secure

Customer review rating 4.2/5

Anonymous Business - 17/04/2019 AccorHotels certified review

I just stay for 1 night and expect the room to be perfect. Everything was fine until late night when I was about to went to sleep and just realized the double lock didn’t worked. Unfortunately at 1:30 am, the door was knocked not just once but twice, and there was male’s voice muttering outside. Didn’t get out at that time for some random knocking while I put DND sign. Therefore it was a huge turnover since it’s related to safety and security. I told the staff during check out the next morning and all he said was I should’ve told the staff and move to another room even if it’s late night. I was just stay for 1 night and expect the room is ready when I entered. Cleanliness is great this time but unfortunately I was just tried the lock at night. Exhausted, to think about move everything at night or even midnight will be such an unpleasant option since your staff did told me upon check in that you’re fully booked therefore she couldn’t provide 2keys for the room. It’s just a simple room key that you couldn’t provide so how could you expect guess ask to move to another room? What I’m saying is, at first I just want to share about the knocking at midnight as unpleasant experience and just repair the double lock for the next guest. But the way your staff keep on emphasizing “so you didn’t complained right?” more than 3 times was somehow just showed that you don’t want to be blamed and not even care to apologize for any inconvenience experienced nor will check the safety of the door.

Dear Maria V., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

great hotel located at city center

Customer review rating 4.2/5

Wahyu H. Business - 15/04/2019 AccorHotels certified review

Mercure Surabaya is a great hotel, with great room, which located in the Surabaya's city center

Dear Wahyu h., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Nice stay

Customer review rating 4.2/5

Budi K. Families - 14/04/2019 AccorHotels certified review

There are nice and warming recepcionist staff and room, but breakfast menu not to satisfied

Dear Budi K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

based on my experience, I shall recommend this hotel to others.

Customer review rating 4.2/5

Haty H. Business - 14/04/2019 AccorHotels certified review

Friendly and humble staff. environment of hotel very clean and nice. food is so amazing and delicious.

Dear Doctor Nor Haty H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Bad facilities, such as wifi connection & cleanliness room

Customer review rating 4.2/5

H. Business - 13/04/2019 AccorHotels certified review

Wifi : poor connection, Room : why the room wasn't cleaned when I went to work (how do your tag works?)

Good

Customer review rating 4.2/5

Richard H. Business - 13/04/2019 AccorHotels certified review

Don't know if my neighbor was loud or the wall of mercure hotel is too thin, because their voices disturbed my sleep. Also the shower in room 702 is broken so the height and the angle can not be adjusted, so it's not convenient.

Dear Richard H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

comfortable

Customer review rating 4.2/5

Nani Business - 12/04/2019 AccorHotels certified review

Clean and beautiful

Dear Nani N., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Very strategic hotel in Yogyakarta

Customer review rating 4.2/5

Eka Business - 09/04/2019 AccorHotels certified review

Strategic, near mall and market.

Dear Eka B., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

great experience

Customer review rating 4.2/5

Ika Families - 09/04/2019 AccorHotels certified review

the room was clean and the breakfast has many choices, delicious. but the wifi connection seems to be having trouble.

Dear Ika H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dejavu in Mercure

Customer review rating 4.2/5

Kirana K. Families - 07/04/2019 AccorHotels certified review

Amazing place for my memory.

Dear IR ANTIEK W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

nice place

Customer review rating 4.2/5

Sri K. Business - 06/04/2019 AccorHotels certified review

facility in the room very nice and the food was tasty

Dear Sri K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Mr

Customer review rating 4.2/5

K. Solo - 04/04/2019 AccorHotels certified review

I have been staying in different types of hotel from 4 to 5 stars ones. Cleaness of Mercure hotel is ok, but still needs to be improved especially the use of more modern closet

Dear K. Kusmartono, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Always a great time for staying at this place.

Customer review rating 4.2/5

Adi H. Business - 04/04/2019 AccorHotels certified review

Pleasant and friendly staff, clean room

Dear Adi H. P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

good place

Customer review rating 4.2/5

Shinta Couples - 04/04/2019 AccorHotels certified review

good place with good people

Dear Tan M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

good

Customer review rating 4.2/5

Cip A. Business - 03/04/2019 AccorHotels certified review

good

Dear Cipto a. Broto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Good service

Customer review rating 4.2/5

Russel E. Business - 29/03/2019 AccorHotels certified review

Marvellous

Dear Russel E., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Please make sure for in room ammenities

Customer review rating 4.2/5

S. Business - 29/03/2019 AccorHotels certified review

No comb No razor When stayed for a short time

Dear S. Supranoto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Comfort and easily to go anywhere

Customer review rating 4.2/5

Muhammad N. I. Business - 28/03/2019 AccorHotels certified review

So far has no issue for the 2nd time stay at this hotel. 1st time was at the room which on different side (behind lobby) and too corner, the bed setup also weird and too much fancy which may not necessary for my personal opinion. 2nd time is good, they put me on the building lift just front of the lobby, nicer without something weird on bed setup. Weird here like the bamboo/wood material above.. Food and gastronomy has no issue, Indonesian food is good, I like the porridge

Dear Muhammad Nur I., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
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