Mercure Surabaya 4 stars

TripAdvisor rating 4.0/5 1,018 reviews
Mercure Surabaya
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+ 28 Services
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Room 1

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Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Quad bikes
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Our accommodations

Superior 2 Single Beds

  • Max. number of persons: 2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Superior Queen

  • Max. number of persons: 2
  • Area: From 24
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Premier Superior Twin

  • Max. number of persons: 2
  • Area: From 24
  • Views: Park view, Pool side, Garden side, City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)

Deluxe 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)

Executive Suite 1 king bed

  • Max. number of persons: 2
  • Area: From 47
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

EBISU

Type of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAN HUA

Type of cuisine: null

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Lunch

10:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO

Type of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Type of cuisine: Cafe

Food Truck Concept

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Photo non contractuelle / Strictly non binding

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

Photo non contractuelle / Strictly non binding

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,100

  • Maximum capacity: 2,000 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,796 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,018 reviews

Good

Customer review rating 4.2/5

Ina Business - 06/11/2019 Confirmed reviews AccorHotels

In my humble opinion, please make another access to the pool from the room. Its kinda uncomfortable passing by the restaurant. Please also pay attention to the pool toilet, it was quite dark.

Dear Syabinanur I., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Comfortable stay except phone calls in the morning

Customer review rating 4.2/5

Andreas H. Business - 04/11/2019 Confirmed reviews AccorHotels

All amenities provided well, except someone call my ext. room in the morning around 5 AM while I slept and I pick the phone but no one answer then they turn off the phone. It happened twice and I couldn't sleep anymore after that.

Dear Andreas H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We also sorry abaout phone experience we will take a note on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Smoke cigarette smell in my room (622 Mercure Surabaya), whereas that is non-smoking room

Customer review rating 4.2/5

Fatoni N. H. Families - 02/11/2019 Confirmed reviews AccorHotels

My first impression when I opened the room door, I smell ex. cigarette smoke which stick on wall. Then I call by phone (ext. 0) to front desc why the room stinky with ex cigarette smoke. Then hotel sent to us staff to perform smell treatment by spray with parfume, but it didn't work well.

Dear H. h., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience abaout room did not meet your expectations; please allow me to express my sincerest apologies. We will put it as your preference . At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

satisfied and comfort to stay in Mercure Grand Mirama Surabaya

Customer review rating 4.2/5

D. Business - 31/10/2019 Confirmed reviews AccorHotels

nice service and delicious breakfast menu

Dear d., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Comfortable

Customer review rating 4.2/5

Anonymous Business - 30/10/2019 Confirmed reviews AccorHotels

Comfortable, good services, friendly staff

Dear a. achmad, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

A. Business - 26/10/2019 Confirmed reviews AccorHotels

I was stayed last week for 4 night.the room is small but the properry is nice. On the second day,I have to move to other room due to there was water dop on ceiling.Morning breakfast was not good during my stay 4 night.The same main menu fish and chicken for 4 days.This is my first experience staying at mercure surabaya.Power outage was happened on 2nd night.Overall I have staisfied with the room and location but not for morning breakfast

Dear Mr.a. We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, Esspecialy for Morning Breakfast Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good

Customer review rating 4.2/5

D. Families - 26/10/2019 Confirmed reviews AccorHotels

Cozy place

Dear d. desy, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Perfect Stay

Customer review rating 4.2/5

Noval P. Business - 26/10/2019 Confirmed reviews AccorHotels

I stayed here for business trip! Great location, really pleasant and clean rooms! One thing that needs to be improved is the check-in service. But overall, definitely will recommend this hotel to others.

Dear P. p., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. particularly for Check-in service Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Nostagic hotel

Customer review rating 4.2/5

Fm K. Business - 26/10/2019 Confirmed reviews AccorHotels

Pleasantly surprised with the suite upgraded during my 2 night stay in MERCURE.

Dear f. K. We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Very good services and facility

Customer review rating 4.2/5

Numan Business - 23/10/2019 Confirmed reviews AccorHotels

very good services and facilitis, make guest feel comfort

Dear M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Business trip

Customer review rating 4.2/5

Prasiwi Business - 22/10/2019 Confirmed reviews AccorHotels

Overall is good, but the shower in bathroom was broken, water can't out from shower. it's make uncomfortable and disturb when in take a bath.

Dear Prasiwi M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, esspecialy for maintanance trouble on you bathroom. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Clean and efficient

Customer review rating 4.2/5

Esti H. Families - 16/10/2019 Confirmed reviews AccorHotels

Friendly staff

Dear esti H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Very Good...

Customer review rating 4.2/5

Sri R. Business - 16/10/2019 Confirmed reviews AccorHotels

I am very happy with the service there, especially the employees there are very friendly, really appreciate guests and provide the best service always smile. if asked please help guests who want a selfie also serve well. I give a thumbs up for it .... interior design of every room is very nice, unique and very creative ... i like it .. Breakfast dishes are very many variations of the menu but what I do not like is the breakfast dish for the bread is too little hard and not soft then the fried chicken is not varied enough to make it a bit bored to eat it .... room cleanliness is good, service is also friendly even very friendly ... I was very impressed during my stay there ... only this time there are employees who are very friendly and polite in serving their guests ..

Dear R. r., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good, but it could be better I think.

Customer review rating 4.2/5

N. Families - 15/10/2019 Confirmed reviews AccorHotels

I loved the room design, it reminded me about Soto Madura over all. I feel disappointed about the hotel wifi, cause When I needed it to finish my online task, the hotel wifi was under maintenance, it needed a lot of time to get the maintenance done, and the wifi still not working that time.

Dear n. novita, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

just fine

Customer review rating 4.2/5

Farida Business - 15/10/2019 Confirmed reviews AccorHotels

Breakfast is yummy. Room is clean. But snack during meeting and the food in meeting is just fair.

Dear e. ewar, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Pleasant stay and great location

Customer review rating 4.2/5

Aga Families - 14/10/2019 Confirmed reviews AccorHotels

Front desk officers are very helpful and professional. Great restaurants. Clean and comfortable room.

Dear Yoga D., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

E H. Couples - 14/10/2019 Confirmed reviews AccorHotels

Every things are good

Dear Entjep H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good

Customer review rating 4.2/5

K. Business - 09/10/2019 Confirmed reviews AccorHotels

Good service

Dear K. Kusumajadi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Not my best experience on Mercure

Customer review rating 4.2/5

Harya Families - 07/10/2019 Confirmed reviews AccorHotels

Little disappointed,,i requested 4 no smoking room but i got smoking room in fact,,i already complained 2 the receptionist & got answer that the room for deluxe type is choosen randomly,,seriously?? I have a children in this trip so why the receptionist wasn't considering those thing..pathetic

Dear Harya Nara I., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; my staff didn't explain it correctly regarding the room, I will train them so in near future we can perform a excellent service to all guest. please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

ordinary

Customer review rating 4.2/5

Furqon Business - 30/09/2019 Confirmed reviews AccorHotels

The bathroom looks old and a bit dirty.

Dear i. ismail, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the bathroom cleanliness we will take a note and pass on to department concern to resolve it Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
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