Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

4.0/5 759 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Quad bikes

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 257 rooms
  • 163 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.1/5 AccorHotels Rating 3,852 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 759 reviews
N. W. Business - 08/11/2018 AccorHotels certified review
« good with some notes »

When i went to the room on the first time, i found the footprint on the floor. bed ok, breakfast good, swimming pool also good. The shower can't be adjusted. Advise to provide shoes at the gym for someone who don't bring their shoes (i can find it at another accor hotels).

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. N., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Arlette Business - 06/11/2018 AccorHotels certified review
« Convinient and Reliable »

the staff was helpfull, the room was convinient, facilities including the meeting room was adequate. Location was strategic, easy access.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hyasinta Arlette N., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Edwin M. Business - 05/11/2018 AccorHotels certified review
« Internet connection was not working »

The internet connection was not working. I called the reception a couple of times and was informed that someone will look into it and contact me again. I waited however no response until late at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edwin M., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

Nn Business - 04/11/2018 AccorHotels certified review
« Mr »

Location is good rest so and so

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yaohan Hon T., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

Ira L. Families - 04/11/2018 AccorHotels certified review
« Incredible!!! »

Room was clean,, bathroom was large and the most important, hotwater shower was available,, Bellboy and also mercure staff were very helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear irawaty l., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Ros Business - 02/11/2018 AccorHotels certified review
« good job! »

all is well

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. Risma, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Ridho B. Families - 31/10/2018 AccorHotels certified review
« Nice weekend with family in grand mercure »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ridho B., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Esti H. Families - 31/10/2018 AccorHotels certified review
« Star in the middle city »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear esti h., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Chaa Business - 29/10/2018 AccorHotels certified review
« perfect staycation »

the room is clean and silent as always.. everytime i visit Surabaya i always stay at this hotel, with the good location and various breakfast..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annisa K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

K. Business - 29/10/2018 AccorHotels certified review
« A little bit dissapointed »

The first thing I noticed by the time I finished unpacking was the prepared teabags and instant coffees: The teabags were contaminated by some sort of liquid and the coffee were, I presume by the faded print-out on the packaging, of very old production date and perhaps already expired. The shower 'hot' water wasn't even warm enough. Breakfast is the positive point I can give during my stay. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harryadi K., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

Sak L. Business - 28/10/2018 AccorHotels certified review
« Average stay, no status recognition »

As soon as I entered, I saw the accor priority check in area on the left. When I tried checking in, the person said you can’t check in here but have to go to the reception area... why have a priority check in set up when you can’t use it? Is it just for show? Also during check in, no status recognition was given whatsoever. Also, as a Platinum Status member, a room upgrade is guaranteed. But the check in receptionist said the upgrade was given “because the reserved room is fully booked.” Huh? Also, other than a welcome drink, there are no benefits given to a Platinum member. Most other hotels provide complimentary breakfast, not here. Most other hotels allow you to order beer with the welcome drink coupon, not here. Rooms are nice but there is no reason for me to come back. I’ll probably choose another accor hotel in Surabaya next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sak L. Sak L., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

V. P. P. Families - 28/10/2018 AccorHotels certified review
« Miss »

A bit dissapointed when waiting for the cake. I was told to be ready at 7:30 in the morning, i thought the cake was ready and only need some wraping, after waiting 15 minutes and asked, it needs another 10 mins! So it resulted in delay of my event too, and the surprise that suppose to happen with the cake. I changed to afternoon to took it. Luckily its ready and no more waiting than 1 mins. Do love the hair and salon facilities downstairs and generous discount. Great breakfast too. Been here and stayed for number of times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear v. vina, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Jisman M. Business - 26/10/2018 AccorHotels certified review
« All your staff Hotel provide friendly services and helpful service. »

Clean and complete hotel room equipment. But we suggest you to be need improvement security sevices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jisman M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

D. D. Business - 26/10/2018 AccorHotels certified review
« Even you cannot get my name correct??? »

It was okay but your email shocked me

Our hotel has responded to the review
Our hotel has responded to the review

Dear d. della, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive Your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Sutanto A. S. Couples - 24/10/2018 AccorHotels certified review
« Good location »

This Hotel Mercure location in the central , so it's easy want to go west or east.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sutanto Ali S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Ibrahim H. Solo - 23/10/2018 AccorHotels certified review
« Excellent »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibrahim h., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

David W. Solo - 22/10/2018 AccorHotels certified review
« Over priced. »

Bed side tables, un functional. TV not clear, fuzzy reception! Paying 50% more for early check in is just robery! And 100,000 Rp. for a beer is 50% more than I pay in Australia! This is just thievery! I found many hotels with better rooms, better views and amenities for half the price! I will definatley not be coming back. Being in customer service as I have for the last 25 years, you will know, a bad review is aired 100% more than good review! One great point! Your staff are excellent! A young man in the restaurant, Susilo was brilliant, he listened and explained, in detail the questions I asked, and in good English. His presentation, customer service and friendly manner were simply outstanding. Please make sure Susilo gets to see this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

Ratananingsih Couples - 20/10/2018 AccorHotels certified review
« nice hotel, comfort zone »

I was in here last time, mercure is very interesting hotel to stay, all my experience at here make me wanna comeback someday. thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear r. ratnaningsih, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Jessie B. Families - 17/10/2018 AccorHotels certified review
« Have to argue first but in the end all was well »

I booked a room with Queen bed but was told it wasn't available and that only Twin bed rooms were available. It wasn't an option for me as I had an infant who has to sleep in the middle of the bed. HAd to argue first but was eventually given a room with Queen bed in the wing section of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica B., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Lidya M. Families - 16/10/2018 AccorHotels certified review
« Bed »

The spring was very old, something hurt me if i want to go down. The floor near the slipper was dirty. I request late check out because my cousin engagement until 2pm at 1st floor but receptionist give me until 1pm so i check out 10am.after the engagement i change cloth at the rest room at the lobby.if i want check out at 2.30pm recepionist charge me 300.000 rupiah. They give back my charger at the room that i forget to bring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lidya m., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

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