Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

4.0/5 752 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Quad bikes

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 257 rooms
  • 163 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.1/5 AccorHotels Rating 3,727 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 752 reviews
Hadrianus R. D. Business - 16/09/2018 AccorHotels certified review
« Mr »

comfortable and good hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear a., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

E. Y. L. Business - 15/09/2018 AccorHotels certified review
« Nice place and comfort »

I believe that accor hotel group provide best standard quality for all hotel. I enjoy stay in Mercure, thank you for make your guests feel comfort. Good job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. Endri, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Doddy Business - 14/09/2018 AccorHotels certified review
« good experiences »

great easy booking easy ci co good meals

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doddy A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SEPTA Front Office Manager

M. A. W. Business - 13/09/2018 AccorHotels certified review
« Satisfied »

Mercure Surabaya is a quite nice hotel, unfortunately I wasn't able to have breakfast during my visit. Two thing that can be improve, in term of security the access control in the elevator was not activated so people can easily go anywhere they want without any authorization process. And the other is the safe deposit box is in an open position but already locked so I can't use it right away when I need it. Kindly check the condition of the safe deposit box before next guest check in in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Mohammad, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

H. Families - 11/09/2018 AccorHotels certified review
« Amazing time and excellent service »

Very nice, eat and sleep well, excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear h. halim, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Agnes Business - 10/09/2018 AccorHotels certified review
« cozy hotel »

cozy room, friendly officers and good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnes H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Halim Families - 10/09/2018 AccorHotels certified review
« Awesome »

Very nice, comfy, and recommend hotel for business and pleasure

Our hotel has responded to the review
Our hotel has responded to the review

Dear d. donie, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Hafied A. Business - 04/09/2018 AccorHotels certified review
« Predictive maintenance is needed to keep the equipment in the guest room working properly »

Mercure Surabaya has improved the service quality. I'm impressed by the hospitality since my first encounter at the front desk. unfortunetly some of the equipment in guess room is not working properly, for instance, safety deposit box, i did the instruction as mentioned at the guideline sticker to lock the SDB, but it wouldn't locked. i even asked the housekeeper to do it, and he said it's broken then called the maintenance guy to fix it. or over head shower, it has to many clots so the water didn't spray down directly, instead it sprayed all over the bath room, even to the ceiling. lucky me, the housekeeper could help me figure the clots, he is very handfull overall, i enjoyed my stay,

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. a., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

David S. Business - 03/09/2018 AccorHotels certified review
« Good room + good location + good hotel »

good hotel, new room

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

R D. Friends - 03/09/2018 AccorHotels certified review

Room clean and comfort enough, but not a lobby. There were too crowded. And there was a little accident when vallet team brough us a wrong car, then we decided to found it ourself at car park because we have waited longtime more. But overall, the hotel is recommended, hope I will be back to the place someday

Our hotel has responded to the review
Our hotel has responded to the review

Dear R D. K., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

Roy S. Families - 03/09/2018 AccorHotels certified review
« Roy s. »

Great room. Nice hotel. But airconditioner to noisy, iam call operator need comb not deliverd, and than order blanket and pillow not deliverd too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy s., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

L. H. Business - 02/09/2018 AccorHotels certified review
« Good service »

It is a nice place to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. L., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Widy Couples - 02/09/2018 AccorHotels certified review
« We loved it, but... »

We loved it, bu i would like to have a friendlier receptionist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Widya W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive Your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Mr. D. Families - 02/09/2018 AccorHotels certified review
« Good place to stay at Surabaya »

Nobody helped me when I was taking my luggage out of the car. When I went to the reception for check in, the receptionist seems a bit surprised and anxious rather than welcoming. Then he directed me to Widiya at Le Club Priority desk who thankfully was warm and welcoming. But when they gave me the room key card, they didn't offer a bell boy assistance eventhough I was caring one big backpack and one big suitcase. When I arrived in front of the room, the door was opened. I opened it and a housekeeping attendant was inside and rushed out with a smile when he knew I was coming in. Maybe the room wasn't ready yet well I don't know. When I came there was no cake on the desk but when I returned in the evening, suddenly a cake appeared on the table. Seems like it was some kind of welcoming cake? I think it supposed to be there before I checked in to the room. Despite all that, the room is super clean and cozy. But the window blind in the shower room doesn't really cover the window. There is still large space to see through inside the shower room from the bed room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diaz H., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Septa Front Office Manager

Suryani H. Families - 01/09/2018 AccorHotels certified review
« Flexible place »

Quite pleasant experience stay in Mercure Mirama. We've got a priviledge room, spacious and clean compare to old part of hotel. Food are good , crowded didn't disturb rest area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suryani H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Daniel K. Families - 30/08/2018 AccorHotels certified review
« Great »

The hotel staff is very friendly, the atmosphere is comfortable, and the location is very close to the city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Joel Immanuel K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front office Manager

Aditya W. Business - 29/08/2018 AccorHotels certified review
« Superb service even in free »

Good rooms, very comfortable, enjoy that like a home

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. adi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

K. Business - 29/08/2018 AccorHotels certified review
« Extremely Satisfied »

The room was nice and the staff was responsive to any request we made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. Khairunnajah, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Andy K. P. Solo - 25/08/2018 AccorHotels certified review
« Good, but breakfast is not special. »

Good room condition, breakfast is nothing special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy Kurnia P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

Ary Families - 25/08/2018 AccorHotels certified review

Location is great, breakfast is nice, staffs are great. Overall everything is great. Just one thing that bothered me, it’s the towel. Think you should change it with new ones because what i got is ripped at the sides and not white anymore

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ary A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Septa Front Office Manager

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