Mercure Surabaya 4 stars

TripAdvisor rating 4.0/5 974 reviews
Mercure Surabaya
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+ 28 Services
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Room 1

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Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Quad bikes
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Our accommodations

Superior 2 Single Beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Superior Queen

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Premier Superior Twin

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite 1 king bed

  • Max. number of persons: 2
  • Area: From 47
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LAN HUA

Type of cuisine: null

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Lunch

10:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBISU

Type of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Type of cuisine: Cafe

Food Truck Concept

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO

Type of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Photo non contractuelle / Strictly non binding

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

Photo non contractuelle / Strictly non binding

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,100

  • Maximum capacity: 2,000 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,631 reviews

tripadvisor

TripAdvisor Rating 4.0/5

974 reviews

Sleep soundly

Customer review rating 4.2/5

Musa Business - 04/09/2019 AccorHotels review

Good place for rest after work

Dear Muhammad M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Easy to check in and check out with friendly staff

Customer review rating 4.2/5

Indra T. Solo - 03/09/2019 AccorHotels review

Staff are very friendly and helpful Hotel room is average and hallway is a bit dark. Otherwise no problem

Dear Indra T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good, clean, but damage jet washer hunger

Customer review rating 4.2/5

B. H. Solo - 27/08/2019 AccorHotels review

Good enough

Dear B. Budi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good hotel warm staff

Customer review rating 4.2/5

Dewa Business - 27/08/2019 AccorHotels review

Good hotel in Surabaya, staff are so welcome and polite

Dear Dewa K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Mossy or fungus on bathroom

Customer review rating 4.2/5

Agus A. H. Families - 24/08/2019 AccorHotels review

Found mossy in bathroom no 712

Dear Agus H., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

Good location good service

Customer review rating 4.2/5

Ratih J. Couples - 23/08/2019 AccorHotels review

As a member of Accor, I got up grade room to Premier The room is spacey Breakfast lots of choices food, included traditional food..

Dear Ratih I., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Poor

Customer review rating 4.2/5

I Friends - 22/08/2019 AccorHotels review

Front office is terrible. Welcome service is not good. I got room in the new wing, the cleanliness of the room is bad. No one help me with big luggage. Bedsheet is full of stain. Nice breakfast, food is quite tasty. I stayed at this hotel for 3 days, at the first stay around 2 PM suddenly someone (maybe hotel staff) came in to my room and offering swim towel. I often stay at accor hotel & this is one of the worse so far.

Dear N. Nadia, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

I am satisfied

Customer review rating 4.2/5

B. P. Families - 16/08/2019 AccorHotels review

Great room, good view, but disturbing by sound of air conditioner machine outside down my window. I am understand the position of the air condition are is on the ground below my room door.

Dear B. Bagus, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Lovely experience

Customer review rating 4.2/5

Raya Business - 15/08/2019 AccorHotels review

Good service, good looking server, lovely hotel

Dear S. Soraya, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Nice hotel in Surabaya

TripAdvisor rating 4.0/5

esantoso Business - 12/08/2019 TripAdvisor review

Mercure Surabaya has new tower which is very nice. Staffs are very friendly and helpful. Room is great and breakfast also has many variety. Mercure Surabaya has a nice coffee shop in the lobby. The hotel has undegone big facelift since I went there few years ago and very impressive for Mercure Hotel standard. Highly recommended hotel in Surabaya for a decent price.

ESantoso yang terhormat, Salam hangat dari Mercure Surabaya . . . Terima kasih atas support yang telah anda berikan terhadap Mercure Grand Mirama Surabaya. Kami sangat berterimakasih atas review yang telah ditulis. Kami akan selalu berusaha memberikan fasilitas dan pelayanan yang terbaik untuk mencapai kepuasan yang diinginkan oleh semua orang. Sampai bertemu lagi di kunjungan berikutnya di hotel kami. Salam, Sugito Adhi General Manager

Comfy

Customer review rating 4.2/5

Andre Business - 11/08/2019 AccorHotels review

This place was comfortable, when you get tired after working , seeing this room made you feel light, and relax and you gonna sleep well

Dear A. Andrean, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, joni Guest Service Manager

Convenience

Customer review rating 4.2/5

S. Business - 10/08/2019 AccorHotels review

Room very tidy, and greatly warmed by persons hereby

Dear S. Sardjoko, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, joni Guest Service Manager

Nice experience

Customer review rating 4.2/5

Dadan Solo - 09/08/2019 AccorHotels review

The acomodation is great with the bed is really comfy and the design of the room is really nice

Dear Dadan Damayandri S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good hotel + good location, but the wall/door between room is a bit thin

Customer review rating 4.2/5

Ds Business - 08/08/2019 AccorHotels review

Good hotel as always but this time I stayed in the connecting room in which I can hear the other room's occupant chatting all night. I guess the room noise insulation need to be improve.

Dear David S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great mercure hotel in Surabaya

Customer review rating 4.2/5

Kusumo B. Business - 07/08/2019 AccorHotels review

I was stayed for 1 night in room 527. The room was nice and the amenities was complete. However, the room wall looks aging in some places and need maintenance.

Dear Kusumo Bambang N., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

food is not good

Customer review rating 4.2/5

Syahrial A. Solo - 06/08/2019 AccorHotels review

just less in terms of food

Dear s. syahrizal, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Cozy place and good food

Customer review rating 4.2/5

Hendra G. Business - 06/08/2019 AccorHotels review

I love it, very cozy place, good food. I wouldn't mind recommended my friends, family to stay here.

Dear H. Han, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

very impressive hotel

Customer review rating 4.2/5

N. ,. S. Business - 31/07/2019 AccorHotels review

Very helpful and fell at home with the courtesy of the staffs.

Dear S. N., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good location

Customer review rating 4.2/5

Meta S. Friends - 30/07/2019 AccorHotels review

My stay was pleasant very noisy because of big groups coming in late at night.

Dear Meta S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

If we ask for room hopely as we ask and dinner same too

Customer review rating 4.2/5

Siti H. Business - 27/07/2019 AccorHotels review

Satisfied n homy but if there event in hotel hope give us information for dinner before then we know where we r going n we got dinner satisfied too

Dear Siti H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
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