Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

4.0/5 749 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Quad bikes

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 257 rooms
  • 163 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.1/5 AccorHotels Rating 3,625 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 749 reviews
Dina Y. Families - 13/08/2018 AccorHotels certified review
« Happy »

Before my depature.. Mercure called me and already prepare all my rooms.. I booked 3 rooms.. I got 2 suites room, and 1 deluxe room.. Having dinner at the chinese restaurant, its great and tasty.. Breakfast has lots of variant and delicious.. But, my kids don't like the pool.. They think its dirty because of the leaves that fall into the swimming pool.. But thanks fot the hospitality...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dina y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Y. S. Business - 13/08/2018 AccorHotels certified review
« good room bad wify »

mercure and accor is a good connection.... and usually i stay at accor group hotel the internet connection fast and good....i don"t know what happen at mercure mirama surabaya....may be too many user or short bandwidth....... i hope next time better facility the room and everything is ok and good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. Yanto, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

R. A. Business - 13/08/2018 AccorHotels certified review
« Satisfied »

Good food...

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. Rahardian, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Soni W. Business - 12/08/2018 AccorHotels certified review
« Need more improvements »

Need more improvements, specially for customer services and greetings. May mercure surabaya still refer to old hotel management standard (grand mirama) instead of mercure standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Soni W., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

Peter T. Business - 12/08/2018 AccorHotels certified review
« a bit dissapointed »

i am a bit dissapointed:. 1. the check in time was far too late. at first i ask for early check in through the phone but ended up 3+ pm i got entered into a room + the room was smoking room because they dont have any available room at the time. you should check with your room management in the future 2. room card: i ask for the 2nd card, since there are 2 people stay in the room but they dont allow me to give me, so i had to get into some trouble while 2 of us are leaving to different places. 3. Gym, they dont provide towel inside. the only good thing they allow me to check out later at 2pm. other than that mercure with an international standard has not perform its international level yet. you should check with other hotel with a much better service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Peter T., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

T. Business - 12/08/2018 AccorHotels certified review
« Good service »

All crew are humble, smily and give fast respons. All i need i can get easily. Best service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. Tya, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Hendrata A. Business - 10/08/2018 AccorHotels certified review

Satisfied, Clean and Convenient Room. Friendly & helpful Employees

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendrata A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

A. Business - 09/08/2018 AccorHotels certified review
« Great »

I got being upgraded to Junior Suite Room due to fully occupied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

J O. Business - 09/08/2018 AccorHotels certified review
« Service is excellent but rooms below expectation!! »

Front desk reception service excellent but rooms need upgrading !! Toilet cleanliness need to improve and shower handle keep dropping off! Overall a fair place to stay. Breakfast was good!! Lunch Gado Gado was excellent!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gallo A., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

Nanda Business - 08/08/2018 AccorHotels certified review
« satified »

you have a great hospitality during my stay at mercure. keep the good work! :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nanda B., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Christy M. Business - 08/08/2018 AccorHotels certified review
« Menyenangkan »

It’s quite a pleasure. But I hope the management would pay more attention to clean the bathroom, especially the shower area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christy V., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Nuryadi Business - 02/08/2018 AccorHotels certified review

The location is a bit far so not walking distance to shops. The breakfast fried chicken in Trimurti is a bit hard. I am member of AccorLeclub but no different treatment compared to non member. At least you can provide wellcome drink for the member. But other than that was okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pramono Nuryadi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Anonymous Business - 30/07/2018 AccorHotels certified review
« Good location and service »

It was a pleasant stay with just some teething issue at the room ie water pressure not as strong, water temperature hard to control and not consistent and air condition too cold despite changed the temperature setting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Goh C., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

R. Business - 27/07/2018 AccorHotels certified review
« good place and comfort »

good place and comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. Ridhwan, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi, General Manager

Lois N. Business - 26/07/2018 AccorHotels certified review
« Regular Stay »

Come with several stuff and a medium baggage. The parking lot was full and have to park far in the back parking lot. No one is helping me carry the luggage considering the distance and the uneven pavement from the parking lot to the lobby. The Room is regular. The bathroom is disappointing. Not only it stinks, but the amenities (towel, etc) smells like dusty rag. I hope the management can improve their laundry amenities. However, the breakfast variety of food is pretty good for a 3star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amin C., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Anonymous Business - 21/07/2018 AccorHotels certified review
« Quality of food not as good as before »

The food especially for breakfast my experience not as good as before ??

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. Sulaiman, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

Emmi M. P. Business - 20/07/2018 AccorHotels certified review
« SATISFYING »

SO COMFORT

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. Emi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Helmi D. R. Friends - 18/07/2018 AccorHotels certified review
« Superb »

Nice hotel, nice breakfast, nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helmi R., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Anonymous Business - 15/07/2018 AccorHotels certified review

Excellent. Dinda remembered me. Easy check in. Pleasant staff. Excellent breakfast. Clean, quality room. This was the 7th time I stayed at th Mercure Surabaya.

Our hotel has responded to the review
Our hotel has responded to the review

Dear w. wright, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

Anonymous Families - 15/07/2018 AccorHotels certified review
« Comfortable , Friendly , Great Location »

We got upgrade room to Suit room which has dining table and sofa and bath tub in the bedroom. The room is clean and comfortable. The staff is helpful when we need anything. They are friendly and they are always helpful with all we need. This is the recommended hotel for business or pleasure. It has great location to malls , bakery, fast food and traditional food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fon T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

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