Hotel - Mercure Surabaya
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Mercure Hotel

Mercure Surabaya

Jl Raya Darmo 68 - 78 
60264  SURABAYA
INDONESIA

671 reviews
TripAdvisor Rating Based on 671 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)

Catering

  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 258 rooms
  • 30 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,653 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 671 reviews
AccorHotels certified review
Massimo Business - 16/08/2017
« Very Good Service. Reception Team well trained »

Had problem by wrongly book my room ...reception was prompt to help and satisfy request. Already several time at Mercure Surabaya and always a nice experience.

AccorHotels certified review
V. Business - 16/08/2017
« Friendly and responsive staff and nice place »

I've one night stay in this hotel for business trip. Service is satisfied and friendly staff in here. Breakfast and lunch are good and many variant menu.

AccorHotels certified review
Dickydikman Business - 16/08/2017
« room service was not as good as others 4 star hotel »

no towel for floor, the quality of the picture for all tv channel was poor, once electricity shut down in the room 912 for several minutes, the bar soap and other accessories in the bath room was not complete

AccorHotels certified review
Philip R. Business - 15/08/2017
« very disappointing »

very , very slow check in service. Prepaid , yet still confusion and seeking additional duplicate payment. Very bad bank card server REPLACE YOU VERY OLD DESK SWIP CARD UNIT, No acknowledgement of Accord status or complementary drink as promised as Silver member. Did not work with MasterCard , Diners card, THIRD TIME LUCKY with Visa . Repeat problems with room access / swipe cards , No Face towels in Bathroom . plus the worst Breakfast service in any Accor Hotel I have encounter in 17 years. Vast room for improvements . Without doubt the worst Accor Serve I have ever encounted

AccorHotels certified review
Guest F. G. Friends - 15/08/2017
« I will rather choose another hotel for the price I have paid »

The overall cleanliness of the rooms should be improved especially the toilet. Lack of privacy when using sauna and swimming pool as they were always crowded by non guest visitor Security issue as one night my hotel room was left unlocked by the cleaning staff. One morning for breakfast, the restaurant was overcrowded by the guests of a wedding party. This is really uncomfortable

AccorHotels certified review
Hendrawan Couples - 15/08/2017
« nice place, in the heart of surabaya city »

everything is good, decoration is good, food is good, but when we check in to mercure surabaya, at that day, swimming pool was closed because wedding party, so we cannot enjoy the swimming pool facility

AccorHotels certified review
A. G. Business - 13/08/2017
« Unpleasant Experience »

I am staying at Mercure Surabaya for business trip. During my stay I have several meeting and leaving my stuff in the hotel room. Unfortunately looks like someone checked my stuff in my room. How did I know that someone had been illegally open my stuff? First, I leave my jacket in the hanger with all button closed, when I came back its open. Second, I put my backpack in the drawer with closed position but when I came back its not properly closed. I put my camera in my backpack, fortunately its still in there. I didn't know what the guy looking for in my jacket or in my backpack but its really inconvenient knowing that your stuff have been checked without your permission. I didn't who did that but I hope no one else ever have this experience

AccorHotels certified review
Sandi D. P. Families - 13/08/2017
« Small improvement are needed »

All the things are ok except towel shall be replaced by new one

AccorHotels certified review
Yogie Business - 13/08/2017
« Yogie »

Good service, got free upgrade room to Suite, nice food. Need to improve wi-fi quality, TV channel quality, LAN port provided near door, but without desk in front of it.

AccorHotels certified review
Achmad Y. H. Friends - 13/08/2017
« Clean but Noisy »

I stay for one night at premier suite. Overall, I satisfied with the interior and amenities. But the AC is quite noisy. And ain't cool enough. The food is good. And the hospitality of the staffs are excellent.

AccorHotels certified review
Krisnja Families - 11/08/2017
« Not a good reservation service »

I've booked thru bioking.com with note that i need connecting door and I also called the hotel asked for it. The staff promised me with my need. However, as I came at late afternoon, I did not get what I want. I was so dissappointed of it.

AccorHotels certified review
Dony H. R. Families - 09/08/2017
« Room is dusty with little cockroaches »

Room is dusty.. and our last night we found 3 little cockroaches on our room.

AccorHotels certified review
M F. H. Business - 09/08/2017
« Satisfied »

first the location is very strategic, bcz near Shopping Mall. Second, the room is cozy Third, the atmosphere, environment etc is good.

AccorHotels certified review
Budijanto Business - 07/08/2017
« Short visit in Mercure Surabaya »

I arrived early in this hotel. However, due to the reason of room upgrade availability, I have to wait for about 2 hours even I am a gold member. The first room I got is not convenient because the room is close to the room and the meeting room. The noise from outside was very disturbed and I could not get a rest. Hence, I asked and requested to change the room. I got it. Thank you for fixing this issue.

AccorHotels certified review
Nn Business - 06/08/2017
« Great »

Great room since I was upgraded to apartement style

AccorHotels certified review
I.c. Solo - 05/08/2017
« All Nice but need wifi »

Everything in this hotel satisfied me except for 1 thing...the wifi didnt work. From the day I checked in to the day I checked out, I couldnt use the wifi service. It would be on & off all the time. But eventhough you were connected, you still couldnt get the internet.

AccorHotels certified review
Mr D. Solo - 05/08/2017
« great hotel in great location & reasonably priced. »

Great hotel. Easily accessible to everything Surabaya has to offer. The breakfast buffet at Trimurti Restaurant has great selection of food to choose from with a vast array of Western & Eastern food. The staff are always attentive and make sure you are cared for. Friendly smiles and great service - Holi, one of the waiters who served me regularly in the restaurant was the shining example of this. No hesitation to recommend.

AccorHotels certified review
Trisetia W. Business - 04/08/2017
« It's Perfect »

Everything just perfect

AccorHotels certified review
Mike M. R. C. Business - 03/08/2017
« Home in Surabaya »

Everything is OK, Nice clean hotel in center of Surabaya, good location. Room amenities need to improve as 4stars hotel standard => small towel for hand wash is important. FREE snacks inside refrigerator is good point.

AccorHotels certified review
I. Business - 03/08/2017
« Not service oriented »

Smelly towels in swimming pool; security did not open gate for passers by, only for cars; glasses put directly on wooden surface without paper coaster; supplies like slippers, shower caps, coffees were not provided completely and regularly; meager food; request to housekeeping was not responded immediately, only after the third time in one day; leakage in bathroom; no particular attention to details.

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