Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

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4.0/5 722 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 258 rooms
  • 30 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,105 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 722 reviews
TripAdvisor review
Solo travel - 14/02/2018
« Excellent service »

Smooth check in and out. Got room upgraded as accor gold member. Room very clean and nice. Excellent service from the staff and service crew from the restaurant. Thanks to front desk especially Liliana and Vina and the housekeeping crew.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Acealan , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Mafula Families - 09/02/2018

I was on my way to the pool that day along with my niece. It was raining. When we were trying to avoid the rain, there was no one offering an umbrella to us. It was quite dissapointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Maful, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Dini Business - 07/02/2018
« very good »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Mandiningsih, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Tekno T. Solo - 06/02/2018
« By the way my name Tekno T. »

Overall is good, the only think need to improve : clean towel (colour almost yellow not white) & sewer/drainage in carpark area smell really offensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tresno T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Adrian S. Business - 05/02/2018
« Comfortable, spacious room in well located hotel. »

Accommodation was very comfortable but the hotel was very busy with a conference event so access to my chosen restaurant was not possible. Room service was the only solution.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Jahja P. Couples - 01/02/2018
« Good »

Everything okay only better if during breakfast any peanut pasta for bread

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jahja p., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Sabron Business - 01/02/2018
« Mercure Hotel Surabaya is the best »

Very pleasure stay at Mercure Hotel Surabaya

Our hotel has responded to the review
Our hotel has responded to the review

Dear kuti g., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Max K. Business - 31/01/2018
« Ok »

Ok, not bad. Everything was Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. k., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Coleus L. Business - 30/01/2018
« Mr »

Everything is Ok, the problem is WIFI Novotel ngagel much much better than mercure for WIFI

Our hotel has responded to the review
Our hotel has responded to the review

Dear coleuss T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Kunjaya W. Business - 30/01/2018
« Mercure Surabaya January 2018 »

The hotel was located at an ideal street which was convenient to go to the city as well as the airport. The room was clean and bathroom amenities were sufficient. The breakfast was adequate. The wireless internet speed was acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kunjaya Putera W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Le Families - 28/01/2018
« Very leisure »

Menyenangkan

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laili Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
A. T. Solo - 27/01/2018
« As good as usual »

Always feel good when back to this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Drs Business - 25/01/2018
« Great »

Private, and Comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Decki S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Ilham Business - 25/01/2018

clean and tidy...breakfast very good with local and western combination.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilham F., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Greg Business - 24/01/2018
« Lest down by restaurant »

overall good but restaurant was poor checkin/reception staff very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory F., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Nunuk Families - 22/01/2018
« Satisfied! »

Just stayed in Mercure Surabaya yesterday for the first time. As my request to have room with pool view could not be fulfilled as there was no one there, the staff upgraded my room from Superior to Superior Premiere. The room is nice, clean, so comfort. Breakfast is yummy with so many choice of meal. But one thing, we had to wait for the reload of clean glasses a bit longer time. Maybe because yesterday there was so many guest I think. But overall, me and family are satiesfied staying here. The location is in the center of town, near to shopping mall and culinery destination. Big thanks to Ms. Widya, the hotel staff who helped us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nunuk A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Hassan Solo - 22/01/2018
« Much improvement »

It was great compared to the previous several times I stayed at Mercure, however some things were a bit off. Firstly, I feel that the bed sheets were either not Changed or just dirty, another point is the water pressure - seems too low to take a shower. And lastly, well this is a first for me, because I saw a baby cockroach in the room. Don't mean to get anyone in trouble, but if these things can be resolved, I guess I'll give a full 10 star ratings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hasan Syahid M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Arie W. Business - 21/01/2018
« Instagramable and comfort »

I found many beutiful spot for taking pictures and it feels comfortable and classy to stay in. Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. arietambun, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Arif Business - 21/01/2018
« I love to stay at mercure. »

The room and the bathroom was very convenient. The foods in the restaurant were very good. I was surprised that the sambal was delicious. I love it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F. Futuhal, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
M. Business - 21/01/2018
« Simple n quiet »

I was amazed by the arts wall beside the cafe

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Mariana, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

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