Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

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4.0/5 741 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 257 rooms
  • 163 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,404 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 741 reviews
AccorHotels certified review
K. I. Business - 16/05/2018
« Satisfied »

Actually, I & my friend stayed there from 6-12 May 2018. I satisfied with the service, but still need improvement for your cleaning service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. KATHRIN, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Soehartini S. Families - 12/05/2018
« Excellent hotel »

Friendly staff, great service and close to everything. Thank you so much to Mr. Sapta and Mr. Sugito your staff was great keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soehartini S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Tito Couples - 11/05/2018
« good »

The staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Titon K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Leonora F. Business - 11/05/2018

feel like at home...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonora F. L., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Arga D. Families - 09/05/2018
« Satisfied with everything except pool area »

I was stay at Mercure Surabaya with my family. The rooms is clean, breakfast was great with many choices. The only bad thing about Mercure Surabaya is the pool area seems dirty with no maintenance effort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irvandi Permandi Arga d., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Achmad Y. R. Couples - 08/05/2018
« quite good but need more improvment to be very satisfied »

- I had twice time change room because smoking smell in first room I got even I have request NO SMOKING ROOM and getting your PIC unbelievers direct checked to that room. - Your spring bed should be modified to be good one (soft).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. Yani, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito adhi General Manager

AccorHotels certified review
Willy W. Business - 07/05/2018
« Thank you! »

Thanks a lot for upgrading my rooms to executive suite and previllege service I got as complimentary for Platinum / Gold Accor Plus member. It's really worth it. Just a suggestion maybe it's better if the lift have to use access card for some floors that maybe special for previllege member or guest only on that floor. It made us feel more secure and private. Just a suggestion. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willy W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I will consider to the team regarding access room key for some floors that maybe special for previlege member or guest only on that floor . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Sotarduga H. Business - 05/05/2018
« I was satisfied. No complain. »

Night after busines, I came to the hotel, dinner, and work again int my room. My room was very suitable for work, especially of its large table. Check in and check out was so easy, with the officer's hospitality. My visit was so short and busy. For the next visit, I wish I could choose this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sutarduga H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi, General Manager

AccorHotels certified review
F. S. Families - 01/05/2018

Nice food. I like mirama soto. I eat it ever morning for breakfast. Friendly front office staff. Friendly restaurant staff. Not so friendly housekeeping staff. Swimming pool was dirty. Premier superior room wall was to thin. I could hear people talking next door. It was Raining and it hit window badly so I lack of sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F. Farah, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
R. K. Business - 30/04/2018
« Good and comfortable. »

it was over all good but communication can be better by your staff. I had ordered tomato soup but I got a mushroom soup. I hate mushroom but As it was late I ate it with lot of disappointment. So please do not do that again!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear r. ravi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Loekito A. S. Families - 30/04/2018
« great services and nice location »

Staffs are very friendly and can accommodate our needs! that's what I like about this hotel. Room is nice..clean and new too. Breakfast also good... in term of the taste! Input: please provide kids menu on the in room dining and restaurant please. We ordered in room dining, my kids said the pizza is spicy. When I tried yes...but for us on little bit. If you have kids menu than it would be nice.. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Loekito S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
A. M. Business - 30/04/2018
« Need to improve the creative problem solving of employees and the top management as well »

We stay at the hotel as a participant of Annual Conference for Muslim Scholars conducted by KOPERTAIS IV Jatim. We were having a bit uncomfortable situation regarding the room key. We have only one key awhile in the the room occupied by two persons with respective program schedule. The management did not give two keys unless we must pay Rp 50,000.00 deposit for getting one more key. This is inconvenience for us as other hotels do not impose such a regulation. Another complaint was about the limited elevator to take us to meeting rooms in 2nd up to 5 floor. Meanwhile, many people in queue up to lift us the meeting room(s).

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. Aries, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. regarding the keys and lifts we will consider with management. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Albert Business - 27/04/2018
« Amazing services, nice rooms and nice location and surrounding environment. »

Nothing to complain about

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Dewi Business - 26/04/2018
« Not my best experience »

I was expected more when I arrived in the lobby hotel. The hotel is big and tall from the outside. My process for the check in was going smooth. I going to my room then I just found the dirty bed sheets, in that time I was tired and sleepy. Then I asked the room service through receptionist to change it with the new one. And that request took a long times, I have to asked for 3 times. And other thing run ok for me. Until, my guest from USA left his handphone charger behind. Then, I help him to check with the hotel and again, it happen again. I have to made calls for 4 times and the respond is still same. They need to check it. The checking process took maybe 2 or 3 hours. Finally, I got the charger through my boss who already back to hotel while me and my guest already in airport. I do expect more than it to Mercure Hotel as the 4 stars hotel. I can understand if I have this experienced in 2 stars hotel. Please improve your hotel care to your customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Putu Mas D., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. we will notify the head of the relevant department regarding dirty bed and slow respond about your request and lost handphone charger . Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Anita D. Solo - 25/04/2018
« Super humble and friendly staff »

Dilayani dgn ramah mulai dari check in hingga check out. Good job front office team, khususnya di corner khusus member

Our hotel has responded to the review
Our hotel has responded to the review

Dear F. Fara, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Suriani Business - 24/04/2018
« GREAT EXPERIENCE »

I was handling a small meeting at your Hotel and the sales, FO and banquet really help me to make it run smoothly, thanks to the team. Just a feed back for your pool driver to be more careful, focus on his job and pay attention to the order especially driver who drove us to the airport on April 14, 2018. He almost hit my friend in the parking lot. Also he did not focus when we inform him about the departure terminal. Please make it right for next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suriani .., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am glad your stay and meeting was meet your expectation. I deeply sorry that your journey with to the airport did not convenient; please allow me to express my sincerest apologies. I will remain the team regarding safety riding to ensure they all care about It. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

TripAdvisor review
Friends getaway - 24/04/2018
« Mercure Surabaya »

Mercure Surabaya is centrally located at Jl Dharmo. Hotel is ideal for Business & Leisure travellers. Hotel is very close to various tourist spots and shopping arcades. Hotel has a fully equipped Gym and a good swimming pool. Restaurants serve international cuisine and room service is truly remarkable. 24 hour Coffee shop is a good place to relax. Overall a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ragsmenon , We very much appreciate your comments regarding your stay at the Mercure Surabaya at Tripadvisor. It is always a pleasure to receive positive feedback. Mercure Surabaya is centrally located at Jl Dharmo 68-78 Surabaya. Hotel is very close to various tourist spots and shopping arcades. Hotel has a fully equipped Gym and a good swimming pool. Restaurants serve international cuisine and room service is truly remarkable. 24 hour Coffee shop is a good place to relax. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Mochamad Business - 23/04/2018
« Beautiful is hotel »

Very beautiful hotel. I'm so happy after the stay. I hope to get the data back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager,

AccorHotels certified review
W. Business - 23/04/2018
« Excellent »

Nice...comfortable...good food...good service..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Issarapong J. Business - 22/04/2018
« Mr. »

Everything here is very nice. I hope to stay here again for next chance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Issarapong J., We very much appreciate your comments regarding your stay at the Mercure Surabaya. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

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