Mercure Surabaya 4 stars

TripAdvisor rating 4.0/5 968 reviews
Mercure Surabaya
See on a map
+ 28 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Quad bikes
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Our accommodations

Superior 2 Single Beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Superior Queen

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Premier Superior Twin

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite 1 king bed

  • Max. number of persons: 2
  • Area: From 47
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LAN HUA

Type of cuisine: null

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Lunch

10:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EBISU

Type of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Type of cuisine: Cafe

Food Truck Concept

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO

Type of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Photo non contractuelle / Strictly non binding

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

Photo non contractuelle / Strictly non binding

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,100

  • Maximum capacity: 2,000 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,558 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

968 reviews

Lovely experience

Customer review rating 4.2/5

Raya Business - 15/08/2019 AccorHotels review

Good service, good looking server, lovely hotel

Dear S. Soraya, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Nice hotel in Surabaya

TripAdvisor rating 4.0/5

esantoso Business - 12/08/2019 TripAdvisor review

Mercure Surabaya has new tower which is very nice. Staffs are very friendly and helpful. Room is great and breakfast also has many variety. Mercure Surabaya has a nice coffee shop in the lobby. The hotel has undegone big facelift since I went there few years ago and very impressive for Mercure Hotel standard. Highly recommended hotel in Surabaya for a decent price.

ESantoso yang terhormat, Salam hangat dari Mercure Surabaya . . . Terima kasih atas support yang telah anda berikan terhadap Mercure Grand Mirama Surabaya. Kami sangat berterimakasih atas review yang telah ditulis. Kami akan selalu berusaha memberikan fasilitas dan pelayanan yang terbaik untuk mencapai kepuasan yang diinginkan oleh semua orang. Sampai bertemu lagi di kunjungan berikutnya di hotel kami. Salam, Sugito Adhi General Manager

Comfy

Customer review rating 4.2/5

Andre Business - 11/08/2019 AccorHotels review

This place was comfortable, when you get tired after working , seeing this room made you feel light, and relax and you gonna sleep well

Dear A. Andrean, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, joni Guest Service Manager

Convenience

Customer review rating 4.2/5

S. Business - 10/08/2019 AccorHotels review

Room very tidy, and greatly warmed by persons hereby

Dear S. Sardjoko, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, joni Guest Service Manager

Nice experience

Customer review rating 4.2/5

Dadan Solo - 09/08/2019 AccorHotels review

The acomodation is great with the bed is really comfy and the design of the room is really nice

Dear Dadan Damayandri S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good hotel + good location, but the wall/door between room is a bit thin

Customer review rating 4.2/5

Ds Business - 08/08/2019 AccorHotels review

Good hotel as always but this time I stayed in the connecting room in which I can hear the other room's occupant chatting all night. I guess the room noise insulation need to be improve.

Dear David S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great mercure hotel in Surabaya

Customer review rating 4.2/5

Kusumo B. Business - 07/08/2019 AccorHotels review

I was stayed for 1 night in room 527. The room was nice and the amenities was complete. However, the room wall looks aging in some places and need maintenance.

Dear Kusumo Bambang N., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

food is not good

Customer review rating 4.2/5

Syahrial A. Solo - 06/08/2019 AccorHotels review

just less in terms of food

Dear s. syahrizal, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Cozy place and good food

Customer review rating 4.2/5

Hendra G. Business - 06/08/2019 AccorHotels review

I love it, very cozy place, good food. I wouldn't mind recommended my friends, family to stay here.

Dear H. Han, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

very impressive hotel

Customer review rating 4.2/5

N. ,. S. Business - 31/07/2019 AccorHotels review

Very helpful and fell at home with the courtesy of the staffs.

Dear S. N., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good location

Customer review rating 4.2/5

Meta S. Friends - 30/07/2019 AccorHotels review

My stay was pleasant very noisy because of big groups coming in late at night.

Dear Meta S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

If we ask for room hopely as we ask and dinner same too

Customer review rating 4.2/5

Siti H. Business - 27/07/2019 AccorHotels review

Satisfied n homy but if there event in hotel hope give us information for dinner before then we know where we r going n we got dinner satisfied too

Dear Siti H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

Anonymous Families - 25/07/2019 AccorHotels review

Warm welcome

Dear a. astrid, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

Anonymous Business - 25/07/2019 AccorHotels review

Room is good, but towel in room need improve.

Dear t. tommy, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Lovely Mercure Surabaya

Customer review rating 4.2/5

Ika W. Business - 20/07/2019 AccorHotels review

Staying for business with the friendly services is so exiting experience for me. By the sixth floor, I enjoyed part of Surabaya view...especially at night, how sweet moment. No effort to reach drug store or exploring culinary near Mercure....only a few minutes on foot.

Dear widu {guest_last_name}, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Cleanness

Customer review rating 4.2/5

Muhammed I. Business - 20/07/2019 AccorHotels review

Room was not clean. I asked room service to change the sheets. Bathroom was also clogged. I couldn't take a shower with ease.

Dear paligu, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

Anonymous Solo - 16/07/2019 AccorHotels review

I’ll start with the positives. Staff were excellent – very friendly and welcoming. The room and breakfast were quite nice. Unfortunately, overall my stay was very disappointing. There were two reasons for this. The first reason was the noise. I asked for a quiet room, however I was given a room on the 2nd floor and it was very noisy. There was noise coming from different events (functions/weddings) taking place on the same level. There was also constant slamming doors . And there was also a family in the room adjacent who were very noisy. I was given a room with interconnecting doors and I think this made the noise worse. Secondly, the biggest problem with my stay was the poor internet. The wifi was offline for 60-70% of my stay and I called on 5 separate occasions to report this. Someone would fix it and then it would cut out again soon afterwards. I had problems connecting both my phone and laptop, although they worked in other parts of the hotel so I suspect there was a problem in the vicinity of my room. This was very frustrating as I had work I needed to do which I was unable to complete. I stay in hotels 100 nights per year and unfortunately this was the worst internet I’ve had in recent memory. Also, the water cooler in the gym needs to be cleaned. More consistency with drinks at breakfast would be appreciated (I was offered coffee on the 2nd morning of my stay but not on the 1st or 3rd morning).

Dear Alessandro C., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

Christina Business - 13/07/2019 AccorHotels review

Room and service was excellent. The food in the restaurant was delicious. But the food in the hall during the meeting was not satisfying (the taste, the menu)

Dear i. iglownunut, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Ok

Customer review rating 4.2/5

Anonymous Business - 11/07/2019 AccorHotels review

The stay was Ok, but it could have been better.

Dear Nasir M S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

NICE HOTEL IN TOWN

TripAdvisor rating 4.0/5

614syedi Business - 11/07/2019 TripAdvisor review

Nice hotel within the town area. Hotel is big so be prepared sometimes there are local events that make the lobby very packed. Not many convenient stores nearby so be prepared to bring your own snacks when you come

Dear 614syedi, We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in surabaya