Mercure Surabaya 4 stars

TripAdvisor rating 4.0/5 1,000 reviews
Mercure Surabaya
See on a map
+ 28 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • JUANDA INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Quad bikes
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Our accommodations

Superior 2 Single Beds

  • Max. number of persons: 2
  • Area: From 28
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Superior Queen

  • Max. number of persons: 2
  • Area: From 24
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Mini bar with free soft drinks(...)

Premier Superior Twin

  • Max. number of persons: 2
  • Area: From 24
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)

Deluxe 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 30
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Mini bar with free soft drinks(...)

Executive Suite 1 king bed

  • Max. number of persons: 2
  • Area: From 47
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

EBISU

Type of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAN HUA

Type of cuisine: null

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Lunch

10:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO

Type of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Type of cuisine: Cafe

Food Truck Concept

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Photo non contractuelle / Strictly non binding

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

Photo non contractuelle / Strictly non binding

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,100

  • Maximum capacity: 2,000 people

  • Maximum banquet capacity: 700 people

Find out more

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,741 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,000 reviews

Clean and efficient

Customer review rating 4.2/5

Esti H. Families - 16/10/2019 AccorHotels review

Friendly staff

Dear esti H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Very Good...

Customer review rating 4.2/5

Sri R. Business - 16/10/2019 AccorHotels review

I am very happy with the service there, especially the employees there are very friendly, really appreciate guests and provide the best service always smile. if asked please help guests who want a selfie also serve well. I give a thumbs up for it .... interior design of every room is very nice, unique and very creative ... i like it .. Breakfast dishes are very many variations of the menu but what I do not like is the breakfast dish for the bread is too little hard and not soft then the fried chicken is not varied enough to make it a bit bored to eat it .... room cleanliness is good, service is also friendly even very friendly ... I was very impressed during my stay there ... only this time there are employees who are very friendly and polite in serving their guests ..

Dear R. r., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good, but it could be better I think.

Customer review rating 4.2/5

N. Families - 15/10/2019 AccorHotels review

I loved the room design, it reminded me about Soto Madura over all. I feel disappointed about the hotel wifi, cause When I needed it to finish my online task, the hotel wifi was under maintenance, it needed a lot of time to get the maintenance done, and the wifi still not working that time.

Dear n. novita, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

just fine

Customer review rating 4.2/5

Farida Business - 15/10/2019 AccorHotels review

Breakfast is yummy. Room is clean. But snack during meeting and the food in meeting is just fair.

Dear e. ewar, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Pleasant stay and great location

Customer review rating 4.2/5

Aga Families - 14/10/2019 AccorHotels review

Front desk officers are very helpful and professional. Great restaurants. Clean and comfortable room.

Dear Yoga D., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

E H. Couples - 14/10/2019 AccorHotels review

Every things are good

Dear Entjep H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Good

Customer review rating 4.2/5

K. Business - 09/10/2019 AccorHotels review

Good service

Dear K. Kusumajadi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Not my best experience on Mercure

Customer review rating 4.2/5

Harya Families - 07/10/2019 AccorHotels review

Little disappointed,,i requested 4 no smoking room but i got smoking room in fact,,i already complained 2 the receptionist & got answer that the room for deluxe type is choosen randomly,,seriously?? I have a children in this trip so why the receptionist wasn't considering those thing..pathetic

Dear Harya Nara I., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; my staff didn't explain it correctly regarding the room, I will train them so in near future we can perform a excellent service to all guest. please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Guest Service Manager

ordinary

Customer review rating 4.2/5

Furqon Business - 30/09/2019 AccorHotels review

The bathroom looks old and a bit dirty.

Dear i. ismail, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the bathroom cleanliness we will take a note and pass on to department concern to resolve it Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Great experience

Customer review rating 4.2/5

Lilis Families - 30/09/2019 AccorHotels review

The accomodation is great. The staffs are friendly and helpful. Great experience for me and my family to stay in mercure

Dear Lilis H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Comfort, Clean and service excellent

Customer review rating 4.2/5

Jefri L. Business - 30/09/2019 AccorHotels review

Check in comfort and private, room clean and service excellent. location near from the business area and shopping centre

Dear Jefri L. P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

Anonymous Business - 28/09/2019 AccorHotels review

We hope can stay at mercure again.

Dear s. shafa, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

My stay is wonderful, seamless check-in check-out and comfortable stay

Customer review rating 4.2/5

S. A. Business - 28/09/2019 AccorHotels review

Check-in : < 10 minutes, probably still can improve it better so it can be less than 5 minutes Check-out : < 5 minutes, nothing else to improve, just if you want to make it more memorable probably you can add something on the check-out Stay : clean room, no issue at all

Dear s. stephen, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Customer review rating 4.2/5

Anonymous Business - 28/09/2019 AccorHotels review

Very nice, stafff humble.

Dear i. ilham, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Nice

Customer review rating 4.2/5

E. W. Solo - 27/09/2019 AccorHotels review

Good

Dear e. erfan, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Satisfied

Customer review rating 4.2/5

Julie R. Couples - 26/09/2019 AccorHotels review

We only stayed one night but it was good. Service was good at front desk and housekeeping. We were pleased with the breakfast provided with our room as well.

Dear y. yulie, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

so far so good

Customer review rating 4.2/5

Daniel Business - 25/09/2019 AccorHotels review

thank you for upgrading the room. all was ok, just like to comment for internet connections that often occur disconnected, I usually experience when staying at your hotel, but this time it wasn't too bad. also the pool water is murky, but I know maybe because it's under renovation.

Dear Daniel L., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

It was splendid

Customer review rating 4.2/5

Natalyn Friends - 23/09/2019 AccorHotels review

A very nice service and facility, and the surroundings are nicely decorated, very eye catching

Dear a. alynd, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Sleep soundly

Customer review rating 4.2/5

Musa Business - 04/09/2019 AccorHotels review

Good place for rest after work

Dear Muhammad M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager

Easy to check in and check out with friendly staff

Customer review rating 4.2/5

Indra T. Solo - 03/09/2019 AccorHotels review

Staff are very friendly and helpful Hotel room is average and hallway is a bit dark. Otherwise no problem

Dear Indra T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Guest Service Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in surabaya