Hotel - Mercure Surabaya
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Mercure Hotel

Mercure Surabaya

Jl Raya Darmo 68 - 78 
60264  SURABAYA
INDONESIA

680 reviews
TripAdvisor Rating Based on 680 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)

Catering

  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 258 rooms
  • 30 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,734 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 680 reviews
AccorHotels certified review
Natalia Business - 15/09/2017

- The parking security have a really poor service - Room wasn' clean at all, i've found shoesstep in my bed. Confused, isn't the cleaning service realize that?

AccorHotels certified review
Stanley A. Couples - 15/09/2017
« Good service shown by every single employees »

Though i didn't expect anything, but at last i got everything. Yes as my title above, every single employee seemed to be well trained to serve their guest with the best effort. Even simple things matters, like how they did eye contact when talking to the guest, or simply have a little bow when entering / exiting the room. It was trully an unexpected experience. But somehow, i had to give 8 for the score, just because of the limited space around the reception table. It gets a little bit hot, and too noisy ( or maybe i can help you to arrange the interior for the future =D ). But perhaps this means that your hotel is well known and has many visitors. That's all my opinion. Best regards, Stanley A., ST. Architectural and Interior contractor

AccorHotels certified review
Sunyoto B. K. Business - 13/09/2017
« Good Location, Poor Services »

I was staying for business trip. When I was Check In I should wait around 20 minutes to prepare the room. I was checked in at 15.30, it should be ready. Because according to the time to check in should be 14.00. The room is very nice, but the ceiling is to low, cleanlines room is average. When I had Breakfast in the morning, variety of food is good. Even the space for brekfast to small and crowded I think. If you`re need go to the airport You have to spend at least 2 hours before departure time, because location of this hotel is in the center of the city.

AccorHotels certified review
Agnes Business - 07/09/2017
« Hotel with Ketofriendly Food »

I can ask chef to prepare food according to my diet (Ketofastosis)

AccorHotels certified review
Lastio Business - 05/09/2017
« Bad »

I made booking deluxe room with double bed. What i got is deluxe with twin bed. I asked front office to get room with double bed, and they said room was full without any solution. Room itself is not entirely clean. Found many small insect (cockroach). It was unpleasant for having this kind of experience in Mercure Hotel

TripAdvisor review
Business - 04/09/2017
« Good value room »

Good value, great breakfast, they have selections of Indonesian Bubur sumsum, sago, kacang hijau, ketan hitam. Location not central but easy taxi access. Pool is good for children. Try the premium room for better experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Careermother, Warmest greetings from Mercure Grand Mirama Surabaya, Thank you so much for the review. It is always a pleasure to receive the positive comment. We have shared the feedback with our team as an encouragement to continuously improve the quality of services better than before. Once again thank you for the information given. We will keep on improving our effort in giving a better performance. Truly looking forward to your next visit. Kindest regards, Sugito Adhi General Manager

AccorHotels certified review
Anonymous Friends - 29/08/2017
« Good Service »

Staff service is prompt and good. Such as My friend lost his hearing device, report to counter, they managed to find it within 30 minutes, and other services too. They respond is fast.

AccorHotels certified review
Visitor Solo - 29/08/2017
« Great Hospitality and experience! »

Really love the room, food, service and I am having a great time in your property. Thanks and surely we will come back to stay in your place again.

AccorHotels certified review
J. Business - 28/08/2017
« nice stay »

hotel have been expanded. new wing area rooms are nice.

AccorHotels certified review
Sylvia Business - 28/08/2017
« Unsatisfactory. »

Cleanliness of the room is bad. your WiFi is bad and slow. The room TV sometimes will switch off by itself, that is when I am watching it. Ask for a room with a king bed, but was given a room with two beds, which was joined together, and there was a big gap in the middle! I came to Front Office at around 7.30pm, and there was still no room ready. Was told to wait 5 minutes, but it was more than 5 minutes. And because I was a Accor member, but did not know my number, told Front office to check, took them the next day to give it to me, that too I have to ask again! Service is terrible and UNACCEPTABLE!

AccorHotels certified review
Miming Friends - 28/08/2017
« Nice »

I have a nice experience when I visit this hotel. Our room is clean and well maintained. One thing that I concern is the lift since everyone can enter the suit area freely. Thank you.

AccorHotels certified review
Budiono Families - 28/08/2017
« Nice »

Nice

AccorHotels certified review
Alaziz Business - 26/08/2017

So far so good

AccorHotels certified review
Dimas F. D. Couples - 25/08/2017
« Very dissapointed »

First, I didnt received anyone who want to put me in the accor le club registration spot. And then, When I get in close on the room, i have nothing special to share with my friend or family. Because i had have an old room hotel in this moment. Third, I couldnt enjoy my experience in this grand mirama mercure hotel, because one of your staff, knock my room repeatly + she's try to open my room door. I'm not really appreciate. Thankyou

AccorHotels certified review
L. Families - 25/08/2017
« Okay »

The room is good, but the shower room is terrible, the water so small and has unpleasant odor. Overall is okay.

AccorHotels certified review
Kris Solo - 24/08/2017

The room smell is no good and looks so old

AccorHotels certified review
Mawar H. Business - 24/08/2017
« nice place, nice staff ,nice food »

I love staying at this hotel and this was a first experience for me as Member of Accor Hotels and I think this is a good decision for me as a Member who chose Mercure Hotel Surabaya Keep your current good performance and always try to improve yourself to be a excellent hotel

AccorHotels certified review
Oelin Solo - 23/08/2017
« Satisfied »

Hotel staff very friendly and helpfull

AccorHotels certified review
O. Business - 23/08/2017
« Overall not bad except bathroom »

I stayed at Mercure Surabaya for business trip during last week. For the room itself was not bad but only bathroom that needed to improve because it was quite smelly and dirty. I could see the fungi in the bathroom curtain and some on the bathroom floor.

AccorHotels certified review
Yong K. Friends - 21/08/2017
« It was okay »

As a four star hotel we expected some better facilities. The bed made a little cracking sound, there were a tissue and a bottle cap under the bed, dust was seen on the wooden bed, the fridge was watery, the welcome chocolate in the fridge didn't seem to be fresh that we didn't dare to eat, and the silver plate on the luggage deck was a bit open--sharp enough to get us scratched. We were in room 507

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