Mercure Surabaya 4 stars

TripAdvisor rating 4.0/5 879 reviews
Mercure Surabaya
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Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 13 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Quad bikes
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Our accommodations

Superior 2 Single Beds

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Superior Queen

  • Max. number of persons: x2
  • Area: From 24
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Premier Superior Twin

  • Max. number of persons: x2
  • Area: From 24
  • Views: Park view, Pool side, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 30
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite 1 king bed

  • Max. number of persons: x2
  • Area: From 47
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

EBISU

Type of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAN HUA

Type of cuisine: null

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO

Type of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Type of cuisine: Cafe

Food Truck Concept

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Photo non contractuelle / Strictly non binding

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

Photo non contractuelle / Strictly non binding

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,100 m²

  • Maximum capacity: 2,000 people

  • Maximum banquet capacity: 700 people

Find out more
Mercure Surabaya Meeting Room

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,256 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

879 reviews

Very strategic hotel in Yogyakarta

Customer review rating 4.2/5

Eka Business - 09/04/2019 AccorHotels certified review

Strategic, near mall and market.

Dear Eka B., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

great experience

Customer review rating 4.2/5

Ika Families - 09/04/2019 AccorHotels certified review

the room was clean and the breakfast has many choices, delicious. but the wifi connection seems to be having trouble.

Dear Ika H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Dejavu in Mercure

Customer review rating 4.2/5

Kirana K. Families - 07/04/2019 AccorHotels certified review

Amazing place for my memory.

Dear IR ANTIEK W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

nice place

Customer review rating 4.2/5

Sri K. Business - 06/04/2019 AccorHotels certified review

facility in the room very nice and the food was tasty

Dear Sri K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Mr

Customer review rating 4.2/5

K. Solo - 04/04/2019 AccorHotels certified review

I have been staying in different types of hotel from 4 to 5 stars ones. Cleaness of Mercure hotel is ok, but still needs to be improved especially the use of more modern closet

Dear K. Kusmartono, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Always a great time for staying at this place.

Customer review rating 4.2/5

Adi H. Business - 04/04/2019 AccorHotels certified review

Pleasant and friendly staff, clean room

Dear Adi H. P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

good place

Customer review rating 4.2/5

Shinta Couples - 04/04/2019 AccorHotels certified review

good place with good people

Dear Tan M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

good

Customer review rating 4.2/5

Cip A. Business - 03/04/2019 AccorHotels certified review

good

Dear Cipto a. Broto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Good service

Customer review rating 4.2/5

Russel E. Business - 29/03/2019 AccorHotels certified review

Marvellous

Dear Russel E., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Please make sure for in room ammenities

Customer review rating 4.2/5

S. Business - 29/03/2019 AccorHotels certified review

No comb No razor When stayed for a short time

Dear S. Supranoto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Comfort and easily to go anywhere

Customer review rating 4.2/5

Muhammad N. I. Business - 28/03/2019 AccorHotels certified review

So far has no issue for the 2nd time stay at this hotel. 1st time was at the room which on different side (behind lobby) and too corner, the bed setup also weird and too much fancy which may not necessary for my personal opinion. 2nd time is good, they put me on the building lift just front of the lobby, nicer without something weird on bed setup. Weird here like the bamboo/wood material above.. Food and gastronomy has no issue, Indonesian food is good, I like the porridge

Dear Muhammad Nur I., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Puas dg catatan

Customer review rating 4.2/5

Aamil Families - 26/03/2019 AccorHotels certified review

Trims

Dear Abdul K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

we had a good night rest to continue on our road trip surabay-jkt

Customer review rating 4.2/5

Marcia E. Families - 26/03/2019 AccorHotels certified review

Great rest and great breakfast

Dear Marcia E., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

It was funnnn.....

Customer review rating 4.2/5

Metha M. Families - 25/03/2019 AccorHotels certified review

- large bed - love the ambiance of the swimming pool - love croissants - love the coffee About the park and the car... You should pay attention on to it Because the parking lot not so spacious And you didn't give us any ticket....

Dear Metha M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

awesome

Customer review rating 4.2/5

Risa Families - 25/03/2019 AccorHotels certified review

The services from arrival till check out time are so good.

Dear Andi R., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
Customer review rating 4.2/5

Elsa V. Families - 24/03/2019 AccorHotels certified review

I had pleasant stay at Mercure Hotel Surabaya. The rooms was very clean and comfortable. The staff greet us with big smile and warm. Customer service was contacted me prior to our stay, and confirming about our room preference which i really appriciate it.

Dear Elsa V., We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Excellent services

Customer review rating 4.2/5

Anonymous Business - 24/03/2019 AccorHotels certified review

Overall good

Dear Elvina N., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Extremely happy with the stay

Customer review rating 4.2/5

Manish Business - 23/03/2019 AccorHotels certified review

It was fabulous, yet do mind the few points which might help, the air condition is making little noise, in spite of me asking it to be resolved, no actions were taken, the bath door is not working it should stick properly so the shower water does not go out, also the flush is not properly working, do add some Indian varieties in the breakfast, if their is an Indian staying, the two keys when we check in never work, i noticed many people including me had to return the keys to get it working in lift, the light on the indicator number 6 in the lift does not work, rest all was great. thanks you.

Dear Manish J., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

good service

Customer review rating 4.2/5

Randy Business - 21/03/2019 AccorHotels certified review

I'm satisfy with the service when I was stayed in your hotel, keep up the good work

Dear Randy R T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

good breakfast, excellent staff, smelly room although it claimed to be a non smoking room

Customer review rating 4.2/5

- Couples - 20/03/2019 AccorHotels certified review

It was a good stay, althoughthe room and hallway smelled of smoke. As a nonsmoker you can smell it immediately. I stayed on the 6th floor. The staff was excellent, nice and friendly. Not only housekeeping but also the people at the welcoming desk. I changed from 2 single beds to 1 kingsize and that was no problem at all. The breakfast was very good, lots of choice and fresh food. I would recommend the hotel to others but would have to warn them for a smelly room.

Dear Davy K., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
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