Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

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4.0/5 743 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Quad bikes

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 257 rooms
  • 163 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,457 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 743 reviews
AccorHotels certified review
Relca A. Business - 19/06/2018
« Great Stay When Fasting Month »

Fast Check in & Check out procedure Great welcome cake on my room Good service breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. Enri, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Fx H. M. Families - 19/06/2018
« short »

where my point accor?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haris .., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Ochi79 Families - 18/06/2018
« Stayed in Mercure few times in the past in some other places, this is the first time felt dissappointed. »

Room AC was warm ( woke up sweating) tried to make it colder but the controller seems not working. Bar fridge also not working, I kept my water bottle & juice all night long but came out in the morning it was just a normal room temperature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear o. ochi, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Anonymous Business - 13/06/2018
« Comportable »

Good location and complete with good restaurant and cafe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tavip S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
F. Families - 11/06/2018
« Nice place with nice services »

I have a graduation event for my son at Grand Ballroom Mercure so I decide to stay there for two night, my days was so busy so I phoned to inform I will come late for check in. When I came for late check in, receptionist said my deluxed room was fulled, it was shocked me coz I have already booked before, but he gave me quick solution by offered me suite room for free..wow it was suprised me and I thank you for that. The room was clean well and comfort for kids, they were enjoying the room. Thank you for being very responsive and give good services for our family. Thank you Mercure, you made my kid' holiday and my son's graduation school event being so memorable for his life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F. Fenty, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Cokro H. Families - 05/06/2018
« not satisfied »

'- drainase water in bath room very poor '- about the coffe in mini bar...too little '- smoking room not available astray '- property for hang the trouser..damages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cokro h., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Samuel L. Friends - 03/06/2018
« Nice and Cozy Hotel »

Everytime I go to Surabaya always spend the night in in Mercure Hotel. I like the hotel because all the staffs very friendly and helpful. And now they have special check in lounge for Accor/ Le Club Member. Because I'm a Platinum member there gave me upgrade room and the welcoming fruits/cakes. The breakfast also nice with many varieties food. I really recommended to stay in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel L., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Julia F. S. Business - 01/06/2018
« I am very happy to stay at the Mercure Hotel Surabaya »

1. friendly service 2. delicious food 3. clean and pleasant environment 4. secure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr.Julia F S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Vince Business - 30/05/2018
« cosy »

Enjoyable, but the overhead shower (rain shower) is faulty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V. Vincent, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
B. Business - 29/05/2018
« Great »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. Bambang, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
F. Couples - 29/05/2018
« Perfect »

Really love it..

Our hotel has responded to the review
Our hotel has responded to the review

Dear f. fritha, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Moch. S. Business - 29/05/2018
« excellent service »

I was feeling that stay at the mercure hotel was satisfied to me. room service as well as morning breakfast, the menu was variety and delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. Syafii, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Esti H. Solo - 28/05/2018
« Excellent »

Frendly staff and hotel was in Prime location w

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esti H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
S. M. Business - 28/05/2018
« Great place for business »

Great but with little disappointment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Ardi Couples - 27/05/2018
« Not really satisfy »

A bit disappointed because: 1) when i check in, the receiptionist cannot find my booking even i showed the booking number, 2) Aircon on lobby seems not working. 3) Swimming pools look dirty. 4) every morning i got disturbed by staff asking whether there is a laundry or not. I think it would be better if we (customers) have laundry, we will ask. Also the staff keep knocking door and she tried to open the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Fandi Adi P., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
A. Business - 26/05/2018

Very nice, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Ahpram Business - 25/05/2018
« Mr Ah.P. »

im interest with service and room,

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. Pram, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi, General Manager

AccorHotels certified review
Y. H. Business - 24/05/2018
« I was truly satisfied »

The room meet my expectation, the foods were good, the staffs were helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. Yadi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi, General Manager

AccorHotels certified review
Yuniar W. Couples - 22/05/2018
« its great »

small room but cozy place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuniar W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

AccorHotels certified review
Bravinata Business - 21/05/2018
« Mr »

Overall good, only the room small and there is no hand towel in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bravinata H., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

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