Hotel - Mercure Surabaya
Mercure Hotel Mercure Hotel

Mercure Surabaya

4.0/5 794 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Sauna (Paying)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Quad bikes

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 257 rooms
  • 163 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Bouquet TV Canal+ and Canalsat
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.1/5 AccorHotels Rating 4,000 reviews

Our guest reviews for Mercure Surabaya

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 794 reviews
Sasmitro Business - 09/01/2019 AccorHotels certified review
« Nice Hotel »

Front Officer very Friendly, and also all of the staff very polite towards guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sasmitro w., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

David C. Families - 09/01/2019 AccorHotels certified review
« Nice experiences. Beyond expectations. »

They tell me that i have privileges. So they give me my rights. Very awesome services. They give me new room at new tower. Nice. My family very satisfied. Thank u

Our hotel has responded to the review
Our hotel has responded to the review

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manger

Erwin N. Families - 08/01/2019 AccorHotels certified review
« Borderline OK »

Upon check-in, the state of the room was somewhat run-down. The flooring was not in great condition. The in-room fridge was apparently 'just for chilling', but did NOT chill at all, so we had to request for another fridge. Our window was facing a project, so during the day, we could see workers & they could see inside our room, too; so we had the curtains drawn at all time. You could imagine the noise from the project, too. The hotel was full-booked, so we did not even try to move to another room. The swimming pool area was not clean. We understand that occupancy was high, but the more reason to ensure the cleanliness of the facilities. The sauna was OK. The jacuzzi was empty, so when we wanted to use it, we had to wait for almost 2 hours to have it filled up. Not a memorable experience. It's a shame that things changed since the last time I stayed at the hotel a few years back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erwin N., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Hesti A. Families - 07/01/2019 AccorHotels certified review
« good »

Please add an additional door direct to lobby from parking area, so we don't have to walk far to front door. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. U., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, joni Front office Manager

Khair Solo - 05/01/2019 AccorHotels certified review

Average hotel stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak Khair, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Joni Front Office Manager

Anonymous Couples - 05/01/2019 AccorHotels certified review
« Nothing special »

It was ok, nothing special. The staffs were polite and friendly. The hotel offered good facilities. However, we felt a bit unsatisfied with some services at the hotel. First of all, it is about the swimming pool. Need to pay extra attention on the cleanliness of the pool; and also about the jacuzzi, should have it fixed soon when it’s broken instead of using it only as a bathtub. Secondly, about the food. It was bland, not much taste. There was not much options for the breakfast western menu either. Everyday was similar; potatoes/wedges, baked beans, roast tomatoes, bread/toast, waffle. It would be much better if there were other options. I chosed this hotel from another one as I was hoping to get proper breakfast for my husband, but he had the same one. Thirdly, it is about the drinks price at the cafe. We order lots of cappuccino at the cafe. The first time we ordered, just regular cup around AUD$6.50, it was ok for, we didn’t pay much attention though it was dear. The next day, my husband ordered the same coffee but he wanted bigger cup. Then he got a bigger cup of cappuccino, double size of the regular one, with the same price as the regular one. I found it a bit strange, same price but different size of cups? Moreover, on 01/01/2019, the price went up around AUD$8.50! The same coffee, same size of cup, same taste and same presentation! When I asked the waitress, she said it was 2019! Really really doesn’t make sense! And also, my husband ordered a cup of coffee, he was charged around AUD$13.50! I wonder why the price kept changing a lot. When we asked the waiter/waitress about it, the reasons they gave us didn’t make sense! The same thing goes to the price of Heineken, my husband said it was too dear. Finally, it is about the service fee and the government tax fee. It is always stated on our bills. I was just just wondering if it is always like this. As far as I know, service is a part of hotel’s responsibility, it’s their job to provide service to the guests unless the guests request for certain/additional services then fees will be applied. The same thing with the government tax fees, should be covered by the hotel. Overall, it was just ok stay for us. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Marini S., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Adi A. Couples - 02/01/2019 AccorHotels certified review
« Great stay at Mercure Surabaya »

We're upgraded to Executive Suite which was very nice n spacious , and had a beautiful view of the city .. Very helpful staff especially FOM pak Joni n pak Septa n also pak Safrudin and his team at the restaurant ... Thanks Mercure for giving us a good memory of Surabaya

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adi A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

H. Families - 01/01/2019 AccorHotels certified review
« Mercure Surabaya »

Very nice hotel to spend time with family

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. Herwanto, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Daniel Families - 31/12/2018 AccorHotels certified review
« Nice stay »

For the umpteenth time I stay here and the service always satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel L., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Ofice Manager

S. S. Friends - 30/12/2018 AccorHotels certified review
« it was great »

soooooo comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Sun N. Families - 30/12/2018 AccorHotels certified review
« Decent stay. »

The reception was good and pleasant. From the bell boy at the door to the front desk staffs, all were polite and kind. We were given connecting rooms, which were great. The rooms however feel dated. The beds' springs were not sturdy anymore. One of the toilet flush handle was broken. In general the overall experience had been good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Joni Front Office Manager

Jeffry S. Families - 29/12/2018 AccorHotels certified review
« Warm assistance and good service »

The hotel's staff is excellent in providing their services, they had quick response when my bathroom light is dimming and the room service is also great. However, i feel that the breakfast they served was fairly standard for a 4 star hotel, they could have done better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffry S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

I. Families - 27/12/2018 AccorHotels certified review
« nice stay »

location very strategic the staff is friendly and helpful the gym facilities quite ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear I. Inge, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

H. Families - 27/12/2018 AccorHotels certified review
« COMFORTABLE AND SPACIOUS »

Room is clean, big and spacious. Really like the smell of the lift. Very refreshing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear h. hairi, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Etta Business - 25/12/2018 AccorHotels certified review
« ms »

I have good experience. input: there's some point need to be improved: * the speed of banquet team to help preparation before guest' events need to be improved (need to be faster), to give more time for guest to do final check/rehearsal, also on 'wrap up' session after the event * air con (AC) in the room need to be improved, the room feels warm (not cool) even the air con set on lowest temperature

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Maretta, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Adelia W. Business - 23/12/2018 AccorHotels certified review
« WEEK IN ROW WITH MERCURE GRAND MIRAMA, SURABAYA »

I have a client in charged in Surabaya and my office suggest me to stay a week in Mercure Grand Mirama. At glance, I was so surprised because my client is in Satelit and I know that Surabaya is future Jakarta-noise traffic. After I stay a night in Mercure, I think my office placed me in the best hotel service in Surabaya (in the peers of 4-stars hotel). The services are meets excellent, the cleanliness are above average, the design and instagramable place are nice. Other wise, I have a bad experience while I was in Trimurti Restaurant. I thought my bad experience on my breakfast time. I hate crowded place and the foods even the drinks not refilled good. I thought the management should prepare when there was a lot of visitors at once breakfast together.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adelia W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Ng Z. S. Solo - 18/12/2018 AccorHotels certified review
« Room's great aside from the toilet and food needs improvement »

The room was great. just that the fridge is not working and the toilet bowl was quite dirty. the breakfast can be improved by maybe having a bit more variety. and choosing better ingredients.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ng Z., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

G. W. Business - 17/12/2018 AccorHotels certified review
« Hot Water Capacity »

I stay on Dec 14 -15 , Your room is great, Breakfast is amazing, but inside the my room 1. Hot Water doesn't enough capacity to my room 908, So all time is cold water 2. Floor is glutinous

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. G., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

G. Business - 16/12/2018 AccorHotels certified review
« Not satisfied »

Very disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simamora G., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Tan C. S. Business - 16/12/2018 AccorHotels certified review
« satisfaction »

I have nothing to complain just as usual as all the Accor Hotel accorded to its member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bapak A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

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