Mercure Surabaya 4 stars

TripAdvisor rating 4.0/5 915 reviews
Mercure Surabaya
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Hotel extras

  • 257 Guest Rooms (21 Connecting Rooms, 168 Non-Smoking Rooms, and 89 Smoking Rooms)

  • 3 Hotel Restaurants, Coffee Café Bar & Lounge and Oasis Poolside Bar

  • Sport and Recreation Facilities: Outdoor Pool, Fitness Center & Spa

  • 14 Modern Meeting Rooms and Grand Ballroom with an Bohemian Style of Interior Design

  • Free High-speed WIFI throughout the hotel area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • JUANDA INTL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Quad bikes
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
surabaya
indonesia

Tel: +62315623000

Fax: (+62)31/5678383

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    JUANDA INTL AIRPORT At 20km / 12.43 miles - Shuttle paying

  • By train

    Gubeng Station At 4km / 2.49 miles

GPS :-7.28505, 112.739236

Our accommodations

Superior 2 Single Beds

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Superior Queen

  • Max. number of persons: x2
  • Area: From 24
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Premier Superior Twin

  • Max. number of persons: x2
  • Area: From 24
  • Views: Park view, Pool side, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe 1 Queen Bed

  • Max. number of persons: x2
  • Area: From 30
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite 1 king bed

  • Max. number of persons: x2
  • Area: From 47
  • Views: Park view, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

EBISU

Type of cuisine: Japanese

To provide a new dining experience - Japanese Cuisine , serving most all Japanese dishes with active promotion, is available to attract both in-house and outside guest. The food products should reflect the motto and every two months well promotion a

Lunch

11:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAN HUA

Type of cuisine: null

Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO

Type of cuisine: Regional

Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Type of cuisine: Cafe

Food Truck Concept

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COFFEE CAFE

Photo non contractuelle / Strictly non binding

Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL

Photo non contractuelle / Strictly non binding

The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 1,100 m²

  • Maximum capacity: 2,000 people

  • Maximum banquet capacity: 700 people

Find out more
Mercure Surabaya Meeting Room

Our guest reviews for
Mercure Surabaya

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,322 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

915 reviews

it was good experience

Customer review rating 4.2/5

Nia Business - 08/05/2019 AccorHotels certified review

First i was contact Mr. Sughito Adhi for booking some room for stay 8 night in mercure hotel, and Mr. Sughito Adhi was very kind, and meet me direct when i was there, and its very impressive and im amazed by his hospitality. Mr. Sughito Adhi is the biggest asset for mercure Hotel, because of him i will back to book again if i have some bussiness travelling there. Keep going Mr. Ghito....Thanks for hospitality...

Dear Wahyu Nurulan Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

wonderful stay

Customer review rating 4.2/5

Cy Couples - 06/05/2019 AccorHotels certified review

very great services, polite and friendly staffs

Dear Jee Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Good but need improve one

Customer review rating 4.2/5

Andrew W. F. Business - 06/05/2019 AccorHotels certified review

Awesome foods choices Clean and tidy room

Dear Andrew William F., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

Good service

Customer review rating 4.2/5

Donna Business - 06/05/2019 AccorHotels certified review

Overall I enjoyed my staying in mercure Surabaya. But maybe the hotel could make some improvements on their bathroom (especially the shower and the water heater). Thanks!

Dear Donna A., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Mr

Customer review rating 4.2/5

Anady T. Business - 04/05/2019 AccorHotels certified review

Over all was good and comfortable.

Dear Anady T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Excellent food!!

Customer review rating 4.2/5

J Business - 03/05/2019 AccorHotels certified review

It was amazing to stay for business trip at your place. Greet by your lovely staff, the food was amazing! However, the building is quite old :( so I could see my next door talking and the water was murky colour. Hope you can improve the other facilities as well. Best wishes, J

Dear J. Jeane, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Still... my fav hotel

Customer review rating 4.2/5

Leonora F. Business - 03/05/2019 AccorHotels certified review

all are in order.

Dear Leonora F., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Very Friendly and Welcoming Staff. Very good stay

Customer review rating 4.2/5

Enw Business - 02/05/2019 AccorHotels certified review

This was my 3rd stay at Mercure Surabaya. It was indeed a very good experience. The staff especially were very attentive, welcoming and friendly. I felt that many of them "walked an extra mile" for me as a customer. From the warm welcome at check-in to fabulous service during dinner at Ebisu, the treatment I received from the staff went beyond my expectations. Other than that, the room was clean and comfortable; location of the hotel is good and dinner at Ebisu was delicious. It was a memorable stay and I would love to come back here again.

Dear Ega N., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

poorly maintained

Customer review rating 4.2/5

Rosaline Business - 01/05/2019 AccorHotels certified review

The most disturbing is dirty towel, thin, not white. Spooky room! But good breakfast

Dear Rosaline N., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Ofice Manager

Exceptional service and appreciation.

Customer review rating 4.2/5

Ir. H. A. Y. Families - 30/04/2019 AccorHotels certified review

Feeling very familiar, informative and very friendly from CS Mercure (representing Accor) and very helpful to us. My best experience staying at a hotel is served like family.Services like this need to be exemplified for Accor groups. Always success for Mercure Surabaya.

Dear Achmad Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Recomended!

Customer review rating 4.2/5

Anonymous Families - 30/04/2019 AccorHotels certified review

Thank you for service our family, Especially Mrs. Widya, service excellent!!!

Dear Agung P., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

A very good and warm stay

Customer review rating 4.2/5

M Y. Friends - 23/04/2019 AccorHotels certified review

We were welcomed very warmly by the front office staff and were very thankful for the upgrade. The room was very clean and spacious and we enjoyed the facilities. The breakfast spread was good and the staff were very polite and hospitable.

Dear Muzhaffar Y., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Amazing Stay

Customer review rating 4.2/5

Ditdiq Couples - 23/04/2019 AccorHotels certified review

I stayed in Mercure Surabaya for 2 nights, the staff was very friendly. It was feels like home. Thank you to Pak Joni and team who has delivered the good service during my stay. Will definetly back again to this hotel if I have trip to Surabaya.

Dear Praditya M., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Satisfied

Customer review rating 4.2/5

Ronald A. Couples - 22/04/2019 AccorHotels certified review

Amazing check-in experience for Accorplus member, private reception and express check-in process.. And the gave us the new room with beautiful bed accent and great room view

Dear Ronald a., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, joni Front Office Manager

Good hospitality in old hotel

Customer review rating 4.2/5

S. T. Business - 22/04/2019 AccorHotels certified review

Staffs were polite and helpful. Room was clean however it was quite old hence a bit renovation would help.

Dear Sheila T., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Very good service

Customer review rating 4.2/5

Hesty W. Solo - 19/04/2019 AccorHotels certified review

Staff always friendly and helpful. Definitely will come back again.

Dear Hesty W., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Back again to my 2nd home

Customer review rating 4.2/5

Ks1611 Business - 18/04/2019 AccorHotels certified review

Overall i had good experience stay at mercure, after long time not stay in mercure surabaya because i was change my stay to Novotel Samator, this time i back again to stay at Mercure and i am quite satisfied on my last stay. The problem i found a bit only in breakfast time because during my stay there is a group (quite big group) stay in there also and breakfast time like a chaos because have not enough seat and i cannot enter the breakfast place so i have to wait in the coffee shop but the service of the coffee shop waitress is quite good, they offer me free coffee during waiting to be seated into the breakfast area. And this time so lucky for me because i was get a free upgrade to suite room. And i like the suite room because so spacious and have separate bathtub. Buffet dinner was So so but the room service is quite good (i was order beef stroganoff). All the staff quite good so i have good experience on my last stay.. my problem only in this hotel many times during my stay there was another big group stay in here too (and if like this breakfast time always become a bit chaos) but many times big group stay here too so it means this hotel quite good in their hospitality. I will stay in Mercure again for the next visit for sure!

Dear Katie S., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

very good

Customer review rating 4.2/5

B. U. Business - 18/04/2019 AccorHotels certified review

a comfortable place to rest with a varied breakfast menu

Dear U. B., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager

Not secure

Customer review rating 4.2/5

Anonymous Business - 17/04/2019 AccorHotels certified review

I just stay for 1 night and expect the room to be perfect. Everything was fine until late night when I was about to went to sleep and just realized the double lock didn’t worked. Unfortunately at 1:30 am, the door was knocked not just once but twice, and there was male’s voice muttering outside. Didn’t get out at that time for some random knocking while I put DND sign. Therefore it was a huge turnover since it’s related to safety and security. I told the staff during check out the next morning and all he said was I should’ve told the staff and move to another room even if it’s late night. I was just stay for 1 night and expect the room is ready when I entered. Cleanliness is great this time but unfortunately I was just tried the lock at night. Exhausted, to think about move everything at night or even midnight will be such an unpleasant option since your staff did told me upon check in that you’re fully booked therefore she couldn’t provide 2keys for the room. It’s just a simple room key that you couldn’t provide so how could you expect guess ask to move to another room? What I’m saying is, at first I just want to share about the knocking at midnight as unpleasant experience and just repair the double lock for the next guest. But the way your staff keep on emphasizing “so you didn’t complained right?” more than 3 times was somehow just showed that you don’t want to be blamed and not even care to apologize for any inconvenience experienced nor will check the safety of the door.

Dear Maria V., Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joni Front Office Manager

great hotel located at city center

Customer review rating 4.2/5

Wahyu H. Business - 15/04/2019 AccorHotels certified review

Mercure Surabaya is a great hotel, with great room, which located in the Surabaya's city center

Dear Wahyu h., We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joni Front Office Manager
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