Hotel - Novotel Wien City
Novotel Hotel Novotel Hotel

Novotel Wien City Hotel

4.0/5 1,574 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Horse riding
    • Jogging track (Nearby)
    • Roller-skating (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 124 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 1,333 reviews

Our guest reviews for Novotel Wien City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,574 reviews
Pf_Valmonte Family - 16/08/2018 TripAdvisor review
« Good hotel close to the centre »

This hotel is situated in a good position, very close to U1 subway and also at no more than 10 minutes walking from the city centre. The personnel is friendly and helpful. The room was not the best, with a window opening on an internal yard; however it was quite clean and well kept. We had no particular problem for the breakfast, no queue, like many customer reported; as a matter of fact, the restaurant is small and maybe in busier periods you could have to wait.

Family - 11/08/2018 TripAdvisor review
« Very good location »

Very good service, all the people speak english so you will not have any problem as a foreign traveler. The location is good, the only problem was the parking, is not in the same building, you have to walk 2 blocks.

weammatta Family - 06/08/2018 TripAdvisor review
« Exceptional staff and outstanding service »

We stayed at the Novotel Wien City. We were received by exceptional welcoming staff. Special thanks to Maria and Kati. Both are amazing and very helpful all staff at the restaurant are very professional and have a beautiful welcoming smile. They are ready to help you and do the beat they can to make your meal enjoyable. The hotel is very clean and rooms are very spacious and very modern. Beds are comfortable. My daughter loved the small kids play area. This is by far one of the best hotels and exceptionally outstanding staff. Thank you all staff members for making our stay a memorable one.

Couples - 30/07/2018 TripAdvisor review
« hotel with a near location to the city center and nice rroms »

Nice room and clean. We didn't experience the feeling of being expected at arrival- the reception staff was not not updated and didn't make feel welcomed. Information about car parking in advance would have been nice. We went to the restaurant twice, on the evening at arrival there was confusion about the dining offer we made at booking, one waiter was alone in the restaurant and very busy. You need to have more staff at the restaurant. Food ok. The breakfast was good.

Sander Business - 29/07/2018 AccorHotels certified review
« Online checking is useless »

Stay was great again. The online checkin was pretty useless because My cardcard had to be typed in again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we would like to take the opportunity to excuse for the technical issues during your online check in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Jason S. Business - 26/07/2018 AccorHotels certified review
« Very Good »

comfortable room, and amazing breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Couples - 21/07/2018 TripAdvisor review
« Nice location, but otherwise disappointing. »

This a great location, but apparently the Novotels of this part of Europe have given themselves over to children running wild. This is the last trip that my wife and I will use Novotels in Europe or South America.

Nemanja P. Business - 11/07/2018 AccorHotels certified review
« As expected and as used to it »

Great and excellent! As always!

Ap Business - 16/06/2018 AccorHotels certified review
« A mixed experience. »

Hello. The rooms are always clean and well maintained however on this visit there were a few things that disappointed me. The room was very warm and even after running the air conditioning on a very low temperature for several hours it was still too warm to sleep comfortably. The fridge was also ineffective in keeping drinks cool. My other disappointment was the response when I went to order a room service dinner at 8pm. I was told that the restaurant was “full” and that I would have to wait 90 minutes for a meal. I did not place an order and instead used Uber Eats where my meal was delivered in 25 minutes. I would have liked to have been engaged in a conversation about what could and could not be delivered earlier. I wanted a simple meal so I would have liked to have seen in-house guests accommodated differently.

Db Families - 09/06/2018 AccorHotels certified review
« okay »

AS EXPECTED FROM A NOVOTEL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Brown, We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Andy K. Couples - 29/05/2018 AccorHotels certified review
« Could do better »

It was average. The location is good, but the room was small, so was the bed and the shower tiny. Our fridge didn't work either. The kettle leaked but it was replaced immediately. I am a wheelchair user so I need extra space and it felt very cramped for two.

Gopinath N. Business - 27/05/2018 AccorHotels certified review
« Awful experience! »

Pathetic experience ever in any Novotel so far

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Novotel Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalena Gussner, BA Guest Relation Manager

pandu8460 Family - 27/05/2018 TripAdvisor review
« I have had a worst experience as most of the staff barring one or two were rude and uncooperative. Many a times I have »

I have had a worst experience in this hotel as most of the staff barring two were rude and not cooperative at all. I had to struggle to get complementary coffee and milk. When complained the hotel was defending arrogant staff and giving two milk cubes for three people in the room. Overall I rate this hotel 1 in scale of 1 to 10

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for placing a review on tripadvisor. As already discussed we refilled your milk and coffe up to three times a day instead of once. We are very sorry that our efforts were not enough to make your stay more comfortable. Sending my best regards, Magdalena Gussner, BA

Sander Business - 26/05/2018 AccorHotels certified review
« Was lovely again »

Stayed with a colleague and everything was fine again. Great hotel and great service. The only dissonant was another guest who was making a very long phone call early morning during breakfast with his PC and a headset. Just annoying. Don’t get these people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Krishnaprasad Families - 20/05/2018 AccorHotels certified review
« The room was a little congested but the location was good. »

The room was a little on the smaller side and hence a little congested. The location was good and it was very close and walking distance to the city center and also the the nearest railway station. the facilities were good and satisfactory as per expectations. The staff was also helpful and nice. Overall we are satisfied with the services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

MikeH3246 Couples - 14/05/2018 TripAdvisor review
« A Comfortable, conveniently placed hotel »

We stayed at the Novotel for four nights and were very satisfied. The hotel is clean, comfortable and efficiently run. It is conveniently placed just outside the boundary of the Old Town and all the main attractions are within walking distance. We ate in the restuarant (due to a thunderstorm!) and found it to be good value. We would recommend this hotel unreservedly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you very much for your very positive feedback. It was a great pleasure to read that you felt comfortable staying with us. Moreover we are very happy that oru location convinced you. We are very much looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

Mike H. Couples - 12/05/2018 AccorHotels certified review
« Excellent value »

We found the hotel to be clean, comfortable and well run. The staff were efficient and friendly. The hotel is conveniently situated and we would certainly recommend it to others

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Nemanja P. Families - 01/05/2018 AccorHotels certified review
« As expected and as used to it »

Quite expectable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Alan P. Business - 29/04/2018 AccorHotels certified review

Bed and room generally very good. Sower head nt working properly, neither was the water boiler

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Lucy S. Families - 27/04/2018 AccorHotels certified review
« Helpful and friendly »

Receptionist when we arrived ( a man i forgot the name ) are frindly and assisted us to know surrounding hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. De Arc Lucy S., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

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