Hotel - Novotel Wien City
Novotel Hotel Novotel Hotel

Novotel Wien City Hotel

Our hotels AccorHotels
4.0/5 1,506 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 133.00 EUR Non member rate
From 126.35 EUR Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 124 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,262 reviews

Our guest reviews for Novotel Wien City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,506 reviews
TripAdvisor review
Argiris R Couples - 25/04/2018
« Excellent at all levels »

The room was spacious and very clean, the staff very friendly and always helpful. The neighborhood was very quite which made our stay even better. Apart from that, the breakfast had quite a huge selection of fresh options.

AccorHotels certified review
Ivan S. Business - 03/04/2018
« Good stay but the restaurant is with question mark »

Excellent front desk and restau service. The bar tender is good, knows well his wine. However the kitchen is rather questionable - overcooked burger w/o any taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sipocz, We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Eurodeva Couples - 19/03/2018
« Ideal for Alt Vienna »

Stress free stay throughout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Anonymous Business - 12/03/2018
« wrong email address »

I've never been in your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you very much for your replay. I am very sorry for the inconivenences, seems that we had a spelling mistake. Thank you very much for letting us know. If you are planing a trip to Vienna and look for a hotel, please do not hesitate to contact me at any time. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Hubert R. Business - 06/03/2018
« Ok, but not the really best experience »

Combination of business and leisure. We prefer room with a bath and shower but bath not available. Hotel informatics were undergoing an upgrade ("whole of Accor had the same problem...") : no room charging possible at the bar. Only complimentary drink for one. Room itself and breakfast were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Benny Business - 28/02/2018
« Prime location, great room »

i got the personalized room called Coffee. great bed, very chick design and Nespresso machine. Breakfast was amazing, fast checkin/checkout!

AccorHotels certified review
J. R. Families - 27/02/2018
« Good location »

Had a nice stay, upgrade room was pleasant but stayed have stayed in better accommodation. Breakfast was geared to european taste, limited choice for children. Lunch and dinner menu not very apertising Lacked atmosphere and felt a bit hostile.

AccorHotels certified review
Nicole Business - 26/02/2018
« Very very good »

Very good hotel. Very friendly staff. Very big rooms and very clean. Thanks! I had a lovely stay! :)

AccorHotels certified review
Mr A. G. Couples - 20/02/2018
« Nice hotel »

Nice quiet room, pleasant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Friends getaway - 14/02/2018
« Vienna »

Another great stay in Vienna made all the more special by the staff at the Novotel. This is a great hotel, near the main U1 ubahn and in a young and vibrant area. 10 minute walk to the centre. Great facilities and we stayed in one of the coffee theme rooms which was a great surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas, Thank you very much for taking time and writing that great review! It was a real pleasure to read - thank you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Anonymous Business - 10/02/2018
« Disappointing »

I specifically chose to stay at Novotel but experience was average/disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hopkins, Thank you for taking the time to tell us about your experience at the Novotel Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would kindly ask you to send me an email with all the details which occured and made your stay dissapointing, so we can work on the issues. We appreciate your sharing your concerns. I am looking forward hearing from you soon. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Daniel L. Business - 28/01/2018
« Not Bad »

Room Key for elevator not working on many instances for myself and co-workers.....very annoying. No lotion provided

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel L., Thank you for taking the time to tell us about your experience at the Novotel Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Further I am very sorry for the inconvienences concerning your benefits. However we have got the information that you are a classic Le Club Accor Hotels member, this is why no lotion has been provided. I am very sorry for this missunderstanding. We will check again to occure future occurences. We appreciate your sharing your concerns, and hope to get the chance of welcoming you again and better serve yjou next time. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Tg Families - 26/01/2018
« Disappointing and below expectations! »

The service at the hotel was substandard, as some staff were rude and dismissive. Requests for assistance were ignored and we had to repeatedly ask. When we asked if the window could be opened as the room was too hot to sleep in, we received a rude and abrupt response. Myself and my family couldn't sleep in such a hot room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Lars286 Family - 26/01/2018
« Great hotel and great reception »

Nice people in the backoffice, good hotel, clean and specially large rooms, with all the amenities... I recomend strongly! It is close to the downtown, near the good part of Vienna. Many stores close by the hotel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for being our guest and for that great feedback. It is always a pleasure to recieve positive comments. Thank you. We are looking forward welcoming you soon again. Best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Family - 16/01/2018
« Location location location »

Fantastic welcome and the location was perfect, perfect walk into the centre of Vienna, receptions service fabulous and informative, though no recognition of our Accor status, room was small and hot, but location and staff balanced this. breakfast buffet not great well below Novotel standard, in fact of our five mornings we only had it two mornings. Very clean, smelt beautiful and staff lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for being our guest and for your positive feedback. We are very happy that our location convinced you. It would be a pleasure to get the chance of welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Nikiforos K Family - 14/01/2018
« At last it was ok »

Hotel well situated close to metro and even walking distance from city center Clean and comfortable Altough they have given us a room much worst than the one we have booked and at first receptionist and then his superior behave like this was normal I had to insist and good for them their manager didn't charge us the breakfast cost so at last it was ok Yes i suggest this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your feedback. It was a pleasure to recieve positive feedback. We would be very happy to get the chance of welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Jh Couples - 20/12/2017
« Bad recognisation as Platinum member. »

1) waiting time for check in, check out and front counter experience is bad. No personal handle to Accors check in counter. 2) Response and attitude from morning front counter was bad, and mentioned "regardless of what member are you, no privilledge and also same as other customer". 3) night shift front counter was excellent. Provide alot assistant on hotel and local information and appreciate as customer. 4) no special treatment for honeymoon vacation.

AccorHotels certified review
Christophe F. Business - 18/12/2017

Usual excellent quality and service in Accor hotels.

AccorHotels certified review
Peter N. Business - 17/12/2017
« Novotel Vienna City »

Good location and a very well run hotel. Internet easy to use and the speed adequate. The staff are all very friendly and very accommodating. The room very very functional and clean with a nice bathroom. Would recommend this hotel to colleagues/friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Family - 17/12/2017
« Great value for money... »

My room number was 202 (hopefully I remembered it well) and the room was clean, spacious and has a great city view with 180 degree of view since the room was located at the corner of the building. The hotel was located near to the subway and surrounded by several of asian and italy restaurants. A supermarket also near to this hotel. The only feed back that hopefully could be a consideration is the breakfast. It would be nice if the breakfast menu not always be the same everyday. Because if the customer stays more than 2 days, it would be bored to have the same menu every day.

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