Hotel - Novotel Wien City
Novotel Hotel Novotel Hotel

Novotel Wien City Hotel

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4.0/5 1,482 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 94.86 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 124 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,202 reviews

Our guest reviews for Novotel Wien City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,482 reviews
TripAdvisor review
Nikiforos K Family - 14/01/2018
« At last it was ok »

Hotel well situated close to metro and even walking distance from city center Clean and comfortable Altough they have given us a room much worst than the one we have booked and at first receptionist and then his superior behave like this was normal I had to insist and good for them their manager didn't charge us the breakfast cost so at last it was ok Yes i suggest this hotel

AccorHotels certified review
Jh Couples - 20/12/2017
« Bad recognisation as Platinum member. »

1) waiting time for check in, check out and front counter experience is bad. No personal handle to Accors check in counter. 2) Response and attitude from morning front counter was bad, and mentioned "regardless of what member are you, no privilledge and also same as other customer". 3) night shift front counter was excellent. Provide alot assistant on hotel and local information and appreciate as customer. 4) no special treatment for honeymoon vacation.

AccorHotels certified review
Christophe F. Business - 18/12/2017

Usual excellent quality and service in Accor hotels.

AccorHotels certified review
Peter N. Business - 17/12/2017
« Novotel Vienna City »

Good location and a very well run hotel. Internet easy to use and the speed adequate. The staff are all very friendly and very accommodating. The room very very functional and clean with a nice bathroom. Would recommend this hotel to colleagues/friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Family - 17/12/2017
« Great value for money... »

My room number was 202 (hopefully I remembered it well) and the room was clean, spacious and has a great city view with 180 degree of view since the room was located at the corner of the building. The hotel was located near to the subway and surrounded by several of asian and italy restaurants. A supermarket also near to this hotel. The only feed back that hopefully could be a consideration is the breakfast. It would be nice if the breakfast menu not always be the same everyday. Because if the customer stays more than 2 days, it would be bored to have the same menu every day.

AccorHotels certified review
Bm Families - 12/12/2017
« Wonderful vacation in Wien »

Great hotel and location. Clean, nice furniture, nice breakfast Special thanks that our room was available at 7:30 in the morning according our request

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mitev, We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Aleksandar J. Business - 11/12/2017
« Very good standard service »

This time we stayed at Novotel for business reason. As always, we areived early in the morning and very soon received our usual room at the 8rh floor. Reception stuff really functions perfect. There is only one detail regarding room service because only one slippers and bathrobe were left in the room. Restaurant service is good as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jurisic, We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Family - 10/12/2017
« Pleasant stay in Vienna »

Nothing to complain about really. Good location, nice big rooms, staff are friendly and food is great. Definitely would recommend if you are going to Vienna for the Christmas markets. We will book this hotel next year as well.

TripAdvisor review
Jacques Fabiano G Business - 06/12/2017
« Good stay, good stay, good location, but...the carpet... »

The dirty carpet make me feel really bad. I never get my socks out when walking on the room. They should consider take the carpet out and substitute by a clear and simple floor. I will consider twice before stay at Novotel Wien City again.

AccorHotels certified review
S. Families - 04/12/2017
« Short citibreak in Vienna »

The location is good to visit a part of Vienna's atractions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Anonymous Business - 27/11/2017
« Nice and comfortable »

My experience was nice. It was a little bit cold in room. I didn't know how to set the temperature, it was put on 25 C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Fazlic, We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Walter L. Friends - 17/11/2017
« NOT SO WELCOME AS I EXPECTED THE SECOND TIME »

We stayed at the Novotel Wien city on two distinct occasion: from 04-07 Nov (03 nights) and from 14-15 Nov (01 night). The first time was perfect. We were welcome and greeted at the reception desk and accommodated in excellent rooms. The stay was really nice but at breakfast the staff waiting at the tables never asked or offered the available choices of cooked breakfast, such as, ham and eggs, omelette, etc. We literally "discovered" it observing other guests but only on our third day. I think they staff responsible for the breakfast could at least inform guests of these options. Apart from that, our first stay was excellent. On the day of our check-out (Nov 07th) I informed the reception desk that we would be coming back on the 14th and the staff was very courteous and nice to us. We left Vienna and went to Zurich and when we came back to Vienna on the 14th we were received in a total different way. It was early for the check-in (approximately, 09h30), there were some people lining up for check-out, two staff members and one that seamed to be a staff senior or manager at the reception desk. There is a desk to the right of the reception counter with a sign saying: "PRIORITY WELCOME - Le Club Members Silver, Gold, Platinum". So, being a silver member myself I sat and waited for someone to come and talk to me. After some time there and despite the fact that those doing the check-out had finished, NO ONE AT THE RECEPTION GAVE US EVEN A GLANCE. So I inquired: "Excuse me we have a reservation with you". The senior/manager staff member looked at us top to bottom and said: "You have to get in the line with the others". That was rude ! Ok, we were not shaved and dressed up in boots, jeans and snow jackets (we had just arrived from the Swiss Alps in the night train); but your staff member could have been trained to be polite to everyone, specially when he does not know who the people are. Anyway, I took a deep breath and asked: "Is this not the table for priority welcome for Le Club members?". He paused for a while, stammered a bit and then replied: "This is just for the Concierge !" (and turned his back on us appearing to be very busy helping his colleague at the reception). As I noticed he would not do our check-in at the "priority welcome" desk. I complied, but as you can noticed by the length of this report, I decide that you should know about it. What is the point of being a Le Club member, choosing Accor hotels among all others and get treated this way ? Now, to be fair, we encountered no other problem and nothing else which could diminish the great stay at Novotel Wien City; but I cannot let this episode go without mentioning it in the hope you can give better training to your staff. Thank you for having my feedback.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Leite, First of all I would like to express my sincere apologies for writing back that late. I am very sorry. Further I would like to thank you for taking the time to tell us about your experience at the Novotel Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Lubos Business - 11/11/2017
« it was very good. »

Only negative is parking garage some streets away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Anonymous Families - 08/11/2017
« We had a good time. »

Room was nice and clean. Coffee much appriciated. The reason why I put 8 (and not more) is that we were queing for the breakfast and it was in general "a little chaotic" in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lukancic, We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Vuk Business - 08/11/2017
« I am not satisied with service. It was much better earlier. »

I waited for a breakfast more then 20 minutes with other guests. That was something what I never experienced in hotel before. Coffe was very bed and service average. In general I wasn‚t satisfies with hotel and I will not recomend it to other friends and colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kljajic, Thank you for taking the time to tell us about your experience at the Novotel Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
lewiso121 Couples - 04/11/2017
« Great People Great City »

The people in the hotel were unfailing in the delivery of high quality service. This despite things we forgot to do that interrupted their work schedules. The city was delightful full of history and great shopping. The food was varied and always of high quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for staying with us. It is a pleasure to recieve positive feedback. I will share your words of praise with the whole team. Thank you! We are looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Couples - 03/11/2017
« Vienna in October »

This is a good hotel is in a good location near the City Centre and is in convenient walking distance to all important places. However,Breakfast room is quite small so best to eat early to avoid queues for a table. Otherwise hotel met all our expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for taking time and writing us a review on tripadvisor. It is a pleasure to recieve positive feedback. We are looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Terry Couples - 02/11/2017
« Nice hotel in good location »

Satisfactory but breakfast room was too small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magalena Gussner, BA Guest Relation Manager

TripAdvisor review
Family - 31/10/2017
« No welcome »

Not welcomed at reception, Mask like faces of receptionist. we had to ask so many questions but they didn’t tell about hotel facilities. Extremely dirty hotel carpets. Reception was saying theses haven’t been changed since 2007. Hotel staff Mr Kevin was rude and not helpful. They show so much attitude as though we are not paying them. Small rooms for family with kids. Road side rooms were quite noisy. Lot of sleep disturbances by vehicular noise

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, First of all thank you very much for taking time and sharing your experiances concerning your last stay in our Novotel Wien City. We are very sorry that you were unhappy with your stay. Please allow me to express my sincere apologies. The satisfaction of your guests is our priority, please resta assured that we will take steps to fix the mentioned issues. Once again I am very sorry for all the inconivenences. We would be very thankful to get the chance of welcoming you again and better serve you next time. Best regards, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Anonymous Business - 17/10/2017
« Convenient stay »

Good service, clean and quiet rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

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