Hotel - Novotel Wien City
Novotel Hotel Novotel Hotel

Novotel Wien City Hotel

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4.0/5 1,434 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 113.00 EUR Non member rate
From 105.09 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Bus/coach parking area  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 124 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Fax machine
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,114 reviews

Our guest reviews for Novotel Wien City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,434 reviews
AccorHotels certified review
Anonymous Business - 17/10/2017
« Convenient stay »

Good service, clean and quiet rooms.

AccorHotels certified review
Ceren Ü. Business - 13/10/2017
« Perfect »

Nice

AccorHotels certified review
Ropate N. Business - 10/10/2017
« It was certainly nice and I had certainly enjoyed my stay at the hotel with friendly services. »

It was presentable when I was offered with kind service by the receptionist Mr Garborr when I arrived at midnight on the 1st night given best opportunity and kind words given by him was overwhelming and kind. This made me feel comfortable and welcome like this was my home.

TripAdvisor review
BillshCrawford Couples - 06/10/2017
« Good hotel, good location and excellent service »

The minute you walk into this hotel it feels bright and airy. We were met by a charming young lady and her colleague at reception and because we had booked in on line , our key and relevant documentation was ready and waiting for us. Prior to arrival we decided to upgrade to one of their executive rooms with a balcony. While we were there the weather was really good so we were pleased to have made that decision. On arrival to the room we found lovely chocolates and complimentary water as a welcome gift. The room was large and spacious with a sitting area and settee. There was a good size wardrobe with plenty space to unpack all your belongings and a safe to ensure all your valuables and travel documents could be safely stored. The bed was a queen size which was lovely and comfortable. The coffee machine and coffee and tea facilities were very good. All the toiletries were really good with nothing left to chance. The usual was there with the addition of shaving kit, dental kit and even some ladies little liners. Towels a plenty. The hairdryer was a good quality. The toilet was separated from the wash hand basin and shower by a sliding door. The shower was a two way shower with the smaller hand shower and the larger rain shower both in excellent working order with plenty hot water. Bathrobes and slippers in executive room although we didn’t really use them as we unfortunately never had time to try out the Sauna. We used the balcony for a quiet drink on a couple of occasions after touring all day which was lovely and relaxing with a good skyline view over the city. We had a bar meal on two occasions as we felt with touring so much it suited our needs. Both meals were lovely and well presented. The lady who served us was both efficient and polite and spoke excellent English. The bar was perfectly pleasant and again the staff polite. The prices were as expected for a hotel. If you wanted a few glasses of wine then best to buy your wine when you are out. The hotel has both a Spar and Billa close by with good well priced options. Breakfast was good with a choice of cooked (either from the hot plate or to order of the menu) or the buffet. Both were pleasant with the usual buffet offering. Although not extensive the buffet had variety and was good value considering there was no restrictions. This hotel subscribes to Planet21. This program brings sustainability to all of its hotels. If you decide not to have your room made up in a morning then the hotel will give $3 euros to charity. Our check out from the hotel was dealt with by very helpful reception staff. They were both courteous and professional and asked if we had enjoyed our stay, which we had. This hotel sits on the U1 line (turn right out of hotel walk round the corner and you can see the Nestroypl underground stairs)easy to get to and from St Stephansplatz. However it is only a 20 minute walk from the hotel to St Stephensplatz (step out of hotel cross the road and go down a small side street which takes you down to the river. Walk along the river to your right and cross the second bridge, walk ahead and you automatically arrive in Stephensplatz. To Stadt Park (turn left out of hotel walk straight , cross a bridge keep walking and you just arrive at Stadt Park without even trying).When you look at a map everything seems much further away but we managed to walk everywhere we wanted to go and it was never more than 30-45 minutes depending how far out you wanted to walk. Once you get your bearings it is a really easy route from the centre of Vienna to the hotel. Very easy to get to and from Vienna International Airport without needing taxi transfers. I would recommend this hotel for anyone visiting Vienna.

AccorHotels certified review
Soo L. Couples - 05/10/2017
« Good location »

Good location near to metro station. Not happy with front office staff. Not allowed early checkin although we are Accor plus gold member and had checkin online

AccorHotels certified review
Peter Business - 02/10/2017
« price was not alligned with quality »

we paid over 450 Euro for a two night stay - the rooms were old and street facing

AccorHotels certified review
Meng Business - 29/09/2017
« Good »

The hotel was conveniently located with a nearby U1 station. The hotel free wifi was relatively fast. The breakfast was good although the spread was limited. The staff were friendly and helpful.

AccorHotels certified review
Barbara C. Friends - 19/09/2017
« Nice spacious room, special touches, great location. »

We enjoyed our stay very much, liked the room, great staff. One item that needs attention, a very stained carpet with large black stain in front of the bathroom. That detracts from the overall elegance. The tub side is a too high and a safety hazard. Your guests have to lift their leg way too high to get in and out. It doesn't even stop the shower from leaking on the bath floor because the glass partition leaks. The staffeta at the front desk was super, the room cleaning staff was good toONE.

AccorHotels certified review
Steve K. Business - 17/09/2017
« The overall stay was fine. Good breakfast. »

The stay was fine. I had to get used to the room a bit. I was hoping for a larger gym (or more equipment) but I dealt with it. However, I did request the water bottle (the large one) to be replaced on Tuesday and for some reason it was not replaced (at all). The breakfast was good, staff members were pleasant and attentive. My compliments to the morning front desk team who took time to answer my questions and called cabs for me (every day).

AccorHotels certified review
Jean-pierre A. Business - 12/09/2017
« The executive room was more like an executive prison. »

I was glad to book an executive room. But I was disappointed that the room's view was the corridor window of the floor. Which also meant that I had to have the shutters closed for my own privacy all the time. Having stayed in your hotel 4 times, this one was the worst room I've ever been offered not only for my stays at Novotel Wien City, but through all my stays at all Accor Hotels in my few years of being an extremely loyal customer.

AccorHotels certified review
David Business - 03/09/2017
« Efficient, friendly and clean. »

Staff very efficient, friendly and helpful. Very clean hotel in common areas and bedroom. Room was good size with all the facilities I needed.

TripAdvisor review
Family - 01/09/2017
« Good location but Poor Service »

Location is ok. The reception both check in and check out were not very friendly. You dont feel like you're welcome. As much as possible they try to ignore you. We didnt enjoy much the breakfast. There was nothing much to eat. We even ordered food in our room and the spaghetti was bad. The noodle was undercooked. Carpet looks dirty and old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your comments on our Novotel Wien City. We very much appriciate your feedback. We are very sorry that you did not feel welcome in our hotel and did not enjoyed the service. Please allow me to express my sincere apologies. Moreover I would like to ensure that we took steps to adress that problem. We would be very happy to get the chance of welcoming you again and better serve you next time. Warm regards, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Elias S. Families - 30/08/2017
« Mr. Elias S. »

We stayed in room 510, our stay was pretty good, the breakfast was great. We arrived at around 11:30 and I have requested for an early check-in and were told the guest are still in the room after a while around 12:30 repeated my request and told me they will do their best, finally we went to our room at 14:10 hrs (disappointed a bit at check-in). The room was quiet ok but the sofa bed was a bit small for a 12 & 14 years old children's. Nevertheless we enjoyed our stay a lot, the staff were welcoming and helpful, the location was great and overall we ca rate 9/10. Thank you so much and would repeat our stay in Novotel Wein.

AccorHotels certified review
Wood-wing I. Families - 27/08/2017
« Overall experience was good. Staff are very helpful. »

Overall staff was friendly and helpful. Still a bit to improve - Inside room carpet needs cleaning. hot water from shower was not consistent. Prefereably with slippers provision.

AccorHotels certified review
Avi K. Families - 27/08/2017
« good hotel with professional staff »

Everything was good.

AccorHotels certified review
Scott Couples - 23/08/2017
« Stale staff »

Mix up with breakfast and little help from staff. Just seemed like it was all about money the entire time....

AccorHotels certified review
Dr M. A. Families - 17/08/2017
« A little disappointing. »

We thought this Novotel no better than average for the many ACCOR hotels in which we've stayed over numerous years.

AccorHotels certified review
Syed Families - 13/08/2017
« Excellent service and value for money »

The hotel staff are most helpful and nothing is too difficult for them. We had a brilliant stay. The hotel staff its location and room all are excellent . From providing a two pin convertor to iron stand and local information all were done with efficient smiling and helpful staff.

AccorHotels certified review
E. B. Families - 03/08/2017
« Family from Spain, stayed 4 days in Vienna »

Very good. The location is very good, close to the water, subway station and the Prater. The reception helped us with the reservation of our seats in the train to Budapest....

AccorHotels certified review
Mr J. P. Families - 31/07/2017

We get all we had expected and paid.

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