Novotel Wien City Hotel 4 stars

TripAdvisor rating 4.0/5 1,650 reviews
Novotel Wien City
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Room 1

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Hotel extras

  • 10 minutes' walk to the city center

  • Executive Room with desk space, WiFi and Nespresso machine

  • Two children can stay in their parents' room free of charge

  • Fitness room and sauna, jogging path along the Danube Canal right on our doorstep

  • Restaurant serving dishes with organic produce

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 9.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Sauna
  • Other sports activities
Business services
  • Web Corner on a Mac

Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020
vienna
austria

Tel: +431903030

Fax: (+43)1/90303555

Contact email

Check-in from 14h00

Check out up to 12h00

  • Schwedenplatz :   5A Schwedenplatz

  • Reumannplatz :   U1 Nestroyplatz

  • Schottenring :   1 Schwedenplatz

  • By plane

    VIENNA INTL AIRPORT At 19km / 11.81 miles

  • By train

    WIEN MITTE At 3km / 1.86 miles

GPS :48.213099, 16.382962

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Guestroom

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Family Room

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Sandra: a touch of glamour

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

My Room by Nicole & Melanie: Novotel's Grand Prix

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

My Room by Martin & Norbert: Shake It Baby

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

Family and Friends - The snuggly

Type of cuisine: International

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes: as a taster, starter or main course

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

5 SENSES

Photo non contractuelle / Strictly non binding

A place to eat, a cafe, a place to meet, relax, enjoy and while away the time. An ideal opportunity to perk yourself up with a cup of coffee, recharge with a selection of tasty meals or wrap up the night with a nightcap.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Wien City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,353 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,650 reviews

newly renovated, very good hotel

TripAdvisor rating 4.0/5

12Valentin12 Couples - 20/03/2019 TripAdvisor review

Having read the previous reviews after having already booked the Novotel City Wien, I got a bit nervous. Well, time to clear it up. Novotel is an excellent hotel. I stayed for four nights in a recently renovated room. Very clean, comfortable and spacious (room 616). No queue at breakfast in any of the four days (Thu - Sun). The food variety is really good (maybe some improvement in the hot food area is needed). Personnel was friendly and helpful. The underground parking is pretty easy to access, as there are signposts outside and a location map is made available at the hotel's reception. I feel the recent critics (dated Dec 2018 and Jan 2019) are not applicable anymore.

Dear Guest, Thank you so much for being our guest and writing such a positive review. We are really happy that you felt comfortable and had a nice stay. We hope to get the chance of welcoming you again. Best regards, Michaela Kaineder

Nice enough, but not quite as expected

TripAdvisor rating 4.0/5

Roving45874696796 Couples - 20/03/2019 TripAdvisor review

I was there for two nights and I have to say that all in all the place is nice. The position is great, very close to the city center and the train station that connects with the airport. The room was clean and a lot of different choices were offered at breakfast. BUT there were a few things that left me a bit puzzled: I was requested a deposit at the check-in (although I had already paid the full amount in advance), and after providing two credit cards (Maestro, Visa), it turned out that I could only pay via Mastercard. This was of course not mentioned in advanced, and really bothered me to see that they wouldn't try to find a solution. Also, the room was much smaller than expected.

Dear Guest, Thank you so much for taking the time of writing a detailed feedback. We are really sorry, that we weren't able to fulfill all of your expectations. If you have any further feedback or questions about your stay, do not hesitate to contact us via h6154-gr@accor.com. Nevertheless, we hope to have you as our guest again. Best regards, Michaela Kaineder

Good hotel but complicated parking system and poor customer service

TripAdvisor rating 4.0/5

Jon W Couples - 10/01/2019 TripAdvisor review

The hotel was typical of mid range standards. The room was spacious and in good condition. However when we arrived there was no-one at reception for 5-10 minutes. This was important as the hotel parking arrangements are not nearby and you will be unlikely to find them without guidance. Even with directions, the parking garage pedestrian exits are confusing. On return we were given a parking chip that was supposed to open the doors to get to our car, but it did not work. There are several locked gates you need to get through and they are not well signposted. Reception was not very helpful when we had to return to the hotel to get access to the garage. Overall very poor attitude and customer service. Would not recommend this hotel if you bring your own car.

Dear Jon W, Thank you very much for taking time and writing us a review. We are very sorry that we did not meet your expactations; please allow me to express my sincere apologies. Please rest assured that we took steps to increase our customer service. We would be very happy to get the chance of welcoming you again and better serve you next time. Best regards, Magdalena Gussner, BA

Quite perfect

TripAdvisor rating 4.0/5

Sightsee280709 Family - 08/01/2019 TripAdvisor review

GoodPostion, room comfort, sleeping , breakfast, staff, facilities, accessability, kids corner, reception areaNot GoodAccomodation for 4 person: sofa-bed not confortablebfor two kids. Room cleaning

Dear Guest, thank you so much for your positive review. We hope to welcome you again someday. Best regards, Michaela Kaineder

Excellent trip in Wien

Customer review rating 4.4/5

Razvan A. Couples - 03/01/2019 AccorHotels certified review

Very good services.

Breugel!!!

TripAdvisor rating 4.0/5

DorsetIan Couples - 11/12/2018 TripAdvisor review

Stayed here to visit the Breugel exhibition, visit the Xmas markets (the one by the Rathaus, with ice skating, is amazing) and the Opera House. Hotel is well placed being near to U1 and ring trams and s clean and comfortable.

Pleasant stay in Vienna.

TripAdvisor rating 4.0/5

AJBGDT Couples - 11/12/2018 TripAdvisor review

As many times before, this was also very pleasant stay in Novotel Vienna City Center. We noticed new style of the restaurant and also very nice decoration for Christmas. Rooms are very clean as always, although we did not insist on upgrade this time because we stayed only for one day. The staff is also very pleasant as always during our previous visits.

all good!

Customer review rating 4.4/5

Ivan Business - 24/11/2018 AccorHotels certified review

all just fine! Room, staff, procedures.

Very good hotel

TripAdvisor rating 4.0/5

Bazsi81 Family - 10/11/2018 TripAdvisor review

Everythig was ok. Near to the center. Helpful and friendly staff. Good and varied breakfast, clean rooms. Maybe only one small thing. For suitcases there is no enough place. But absolutelly I recommend this hotel.

Dear Bazsi81, Thank you very much for that great review! It is always a pleasure to recieve positive feedback. We are very much looking forward welcoming you agian. Sending my best regards, Magdalena Gussner, BA

Trip to Vienna

TripAdvisor rating 4.0/5

Marc J Family - 07/11/2018 TripAdvisor review

The rooms were very outdated. Not normal for the other novotels that I have stayed at. Furthermore, we had a waiting time of more than 15 minutes to be allowed at the breakfast tables and they could not follow with bringing in food.

Dear Marc J, First of all I would like to thank you for taking time and writing us a review. We are very sorry not being able to meet your expactations. Please allow me to express my sincere apologies. I am very happy to inform you that the renovation has already started and will be finished in spring 2019. We will then be very happy to get the chance of welcoming you again and better serve you next time. Best regards, Magdalena Gussner, BA

Nice hotel with a good location near city center

TripAdvisor rating 4.0/5

S642TOdavidl Couples - 04/11/2018 TripAdvisor review

Nice hotel with a very good location near city center (10 minutes walk) and metro station (2 minutes walk)Rooms are clean and well equipped.Breakfast could be better (breakfast room is too small, too many people)

unexceptional

TripAdvisor rating 4.0/5

kashifsheikh2018 Business - 26/10/2018 TripAdvisor review

Room given to me was quite compact though clean . Noise factor was a bit bothersome from adjacent rooms reducing sleep quality . Air con was ordinary and room felt a bit stuffy .Breakfast quite average though not worth price tag . Plus point was good central location and quite close to metro station on U1 line .

Mr

Customer review rating 4.4/5

Ivan Business - 05/10/2018 AccorHotels certified review

Quick and nice check in and room change. Nice staff in the bar/desk. Room OK.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Wein City

TripAdvisor rating 4.0/5

Donal F Couples - 03/10/2018 TripAdvisor review

Nice hotel, quiet rooms within the hotel. Excellent window sound proofing.Expensive for what it is.Busy hotel, had to wait for seating at breakfast times.ideally situated for the city centre and the river. Everything within walking distance.

Dear Donal, Thank you very much for taking time and sharing your experiences concerning your last stay at our Novotel Wien City. It is always a pleasure to receive positive feedback. Once again thank you very much. We are looking forward welcoming you soon again. Kind regards, Magdalena Gussner, BA Guest Relation Manager

Irresistible hotel.

TripAdvisor rating 4.0/5

E9996VAmichaelw Couples - 22/09/2018 TripAdvisor review

Great location, buffet breakfast, evening meal, room, shower. Staff all fantastic. Couldn't do enough for us on our stay. Really pleased we chose this hotel which is only 10/15 mins walk to city centre. Can't vouch for parking as used local transport throughout (which by the was excellent and cheap). Would highly recommend this hotel.

Dear guest, We very much appreciate your comments concerning your last stay in our Novotel Wien City. Thank you very much for taking time and sharing your experiences with us. We are very glad that our service met your expectations and that you have enjoyed your stay. Looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA

Good hotel close to the centre

TripAdvisor rating 4.0/5

Pf_Valmonte Family - 16/08/2018 TripAdvisor review

This hotel is situated in a good position, very close to U1 subway and also at no more than 10 minutes walking from the city centre. The personnel is friendly and helpful. The room was not the best, with a window opening on an internal yard; however it was quite clean and well kept. We had no particular problem for the breakfast, no queue, like many customer reported; as a matter of fact, the restaurant is small and maybe in busier periods you could have to wait.

Very good location

TripAdvisor rating 4.0/5

Edgar A Family - 11/08/2018 TripAdvisor review

Very good service, all the people speak english so you will not have any problem as a foreign traveler. The location is good, the only problem was the parking, is not in the same building, you have to walk 2 blocks.

Exceptional staff and outstanding service

TripAdvisor rating 4.0/5

weammatta Family - 06/08/2018 TripAdvisor review

We stayed at the Novotel Wien City. We were received by exceptional welcoming staff. Special thanks to Maria and Kati. Both are amazing and very helpful all staff at the restaurant are very professional and have a beautiful welcoming smile. They are ready to help you and do the beat they can to make your meal enjoyable. The hotel is very clean and rooms are very spacious and very modern. Beds are comfortable. My daughter loved the small kids play area. This is by far one of the best hotels and exceptionally outstanding staff. Thank you all staff members for making our stay a memorable one.

hotel with a near location to the city center and nice rroms

TripAdvisor rating 4.0/5

anettesavnik Couples - 30/07/2018 TripAdvisor review

Nice room and clean. We didn't experience the feeling of being expected at arrival- the reception staff was not not updated and didn't make feel welcomed. Information about car parking in advance would have been nice. We went to the restaurant twice, on the evening at arrival there was confusion about the dining offer we made at booking, one waiter was alone in the restaurant and very busy. You need to have more staff at the restaurant. Food ok. The breakfast was good.

Online checking is useless

Customer review rating 4.4/5

Sander Business - 29/07/2018 AccorHotels certified review

Stay was great again. The online checkin was pretty useless because My cardcard had to be typed in again.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we would like to take the opportunity to excuse for the technical issues during your online check in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager
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