Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 432 reviews

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Novotel Wien City - Image 1
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Aspernbrueckengasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Telephone
Fax +43 1 90303555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  432 reviews

TripAdvisor Rating  4.0/5  1,916 reviews

Certificate of excellence 2023

Getting worse and worse

Customer review rating 1.0/5

Business T. Business - Confirmed reviews ALL

I stayed at Novotel several times across many years and it used to be excellent, but unfortunately the last few stays were very disappointing. There is a lot of small annoying things and a few major issues. This time again I had to wait 1 day and ask several times to get an iron/ironing board. My room had a bathroom prepared for disabled people - it means that it was really hard to use for anybody who is not disabled. Shower was very small with curtain, there was seat under the shower, which could not be lift up - it was broken the whole week and eventually it came out of the wall and I almost hurt myself... Breakfast has never been great, but now I get scambled eggs that were hard, dry and tastless (probably prepared a week ago), sausages not separated so you could take 5 or none, milk was sour, etc.

Dear Business, Thank you for taking the time to share your review. We are pleased to note your satisfaction with our cleanliness standards and our commitment to sustainable development, reflected in the high ratings you've graciously awarded us in these areas. However, we regret to hear about the inconvenience you encountered with the delay in receiving an iron and ironing board. Please rest assured, our team is dedicated to addressing guest needs promptly, and any delay is certainly not reflective of our usual standards. Concerning the facilities in your room, we provide rooms designed for differently-abled guests, and it is disheartening to hear that the condition of the seating in the shower did not meet your expectations or our own robust standards. We also regret that your breakfast experience did not live up to the variety and quality we strive to offer, which is customarily appreciated by our guests. While we are unable to change past experiences, we take your comments seriously and view them as an opportunity to re-evaluate and enhance our guest offerings. In light of your comments regarding the cost of your stay, we understand that value for money is paramount and we continually work to balance competitive pricing with the high-quality service and amenities that are characteristic of our hotel. We are grateful for your previous stays with us and saddened to learn that your latest experience did not reflect the excellence we aim for. Your continued loyalty as an ALL – Accor Live Limitless member is important to us, and we are truly sorry that your stay did not exemplify the benefits and satisfaction we endeavor to provide to our valued members. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Markus Koller, Cluster General Manager

Really great breakfast and friendly reception staff

TripAdvisor rating 5.0/5

irassamborges Families - TripAdvisor review

This hotel was a nice surprise for us! First of all, every single employee (and I really mean EVERYONE) treat us super well, friendly, professional and tried to do an extra mile to make us fell comfortable (special mention to the guys at reception who spoiled our kids with treats more than once 😀). Breakfast was really good with lots of options and even the possibility of making your own fresh juice. Location was not super central but it was very convenient for walks along the Danube river promenade and the public transport brings you to any major tourist attraction very fast. The hotel really delivered and overcome our expectations.

Dear Guest, Please accept our thanks for taking the time to review your visit to our hotel. Your kind words regarding the warm and professional service provided by our team, specifically our reception staff, fill us with pride. We always strive to go the extra mile for our guests, and it is heartwarming to know that our efforts have not gone unnoticed, especially when it comes to making the little ones feel cherished. It is delightful to hear that our breakfast selection met your expectations with its variety and the option to create fresh juice. We understand the importance of starting the day right and we're glad we could contribute to that. Furthermore, we are pleased that the hotel's location enhanced your visit, providing convenience for walks along the beautiful Danube River promenade and easy access to Vienna's major attractions through public transport. Although not in the heart of the city, we find our guests appreciate the blend of tranquillity and connectivity our location offers. Your experience truly encapsulates what we aim to offer at Novotel Wien City – a comfortable and enjoyable stay, where expectations aren't just met but exceeded. Rest assured, your review will be shared with the team, who will be encouraged by your remarks. We eagerly await the chance to serve you and your family once more. Warm regards, Markus Koller, Cluster General Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Friendly and helpful staff, nice and comfortable stay. Only complaint was the very visible short black hair all over the shower recess walls left by housekeeping. This was mentioned to and shown with pictures after the first night which was acknowledged by reception then further informed to housekeeping team but no remedial action was taken. The short hairs (not ours) were still there for the duration of our 3 night stay, particularly where we hang our bath towels which was unpleasant and unhygienic. Toilet in room had a constant smell similar to unclean public toilets or airplane toilets. Even after housekeeping had serviced the rooms.

Dear Guest, Thanks for taking the time to review your stay at our hotel. It is heartening to learn that you found our staff friendly and helpful, and that the comfort provided during your stay met your expectations. We regret to hear about the concerns you experienced with the housekeeping in your room. Please rest assured that the cleanliness of our rooms is of utmost importance to us, and we are disheartened by the oversight you encountered. While we do not have a separate front-desk safe, our rooms are equipped with individual safes for the security of our guests' valuables. Moreover, we take pride in our daily housekeeping services and the fact that all our rooms are soundproof to ensure a tranquil environment for our guests. Your experience with the upkeep of the room is not reflective of our standards, and we extend our sincere apologies for any discomfort this may have caused. We would be delighted to welcome you back for another stay. Best regards, Markus Koller, Cluster General Manager

Well located

Customer review rating 4.5/5

Ravee Couples - Confirmed reviews ALL

We had hood stay and rooms are very clean. Excellent breakfast. Walking ditance to most of places.

Dear Guest, We are truly grateful for the time and effort you took to share your feedback following your stay at Novotel Wien City. We are delighted to hear that our central location provided convenience during your visit to Vienna and that our commitment to cleanliness met your expectations, contributing to a pleasant stay. It brings us great joy to learn that the breakfast offerings and the friendliness of our staff enhanced your experience with us. However, we regret any inconvenience you may have encountered with the daily refill of coffee and tea packets in your room. Please rest assured that we take note of your preference and continuously strive to improve our services to better cater to our guests' needs. We look forward to the pleasure of welcoming you back, providing another memorable stay at Novotel Wien City. Markus Koller, Cluster General Manager

Customer review rating 1.5/5

Naveen K. Families - Confirmed reviews ALL

Bad experience with the front office n check in.

Dear Naveen, Thank you for this review about your recent stay. We are gratified to learn of your satisfaction with the recognition you received as a valued member of our loyalty program. However, we regret to hear that your interaction with our front office did not meet the high standards we strive for. We take pride in our newly renovated rooms and are disheartened that the condition of your room was not reflective of our usual standards. Additionally, it is disappointing to note that the comfort of your bed was not up to your expectations, despite our efforts to provide quality bedding and allergy-free pillows for all our guests. Rest assured, we are dedicated to ensuring the well-being of every guest. As for housekeeping, we aim to provide a seamless experience and it concerns us that this was not your experience. Our team is committed to maintaining a pristine environment, as indicated by our adherence to the Austrian Eco-Label for cleanliness. We are thankful for your high rating on the cleanliness of our hotel rooms, which is a testament to our daily housekeeping efforts to uphold a clean and welcoming environment for our guests. We look forward to the chance to host you again for a more satisfying experience. Kind regards, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,041 reviews 8.8/10 Location
  • 1,027 reviews 7.1/10 Room
  • 818 reviews 8.1/10 Service
  • 25 reviews 7.8/10 WiFi
  • 594 reviews 6.9/10 Breakfast
  • 450 reviews 7.4/10 Cleanliness
  • 195 reviews 4.3/10 Value
  • 9 reviews 9.7/10 Wellness Area

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