Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 452 reviews

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Aspernbrueckengasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Telephone
Fax +43 1 90303555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  452 reviews

TripAdvisor Rating  4.0/5  1,916 reviews

Certificate of excellence 2023

Very nice and comfortable hotel

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The breakfast is very basic and overpriced

Dear Guest, Many thanks for your feedback. We are delighted to hear that you found Novotel Wien City to be a very nice and comfortable hotel. Our team takes great pride in offering a welcoming environment for our guests. While we strive to provide a wide selection to cater to different tastes, we understand there is always room for improvement, and we will take your comments into consideration. Additionally, we offer a more affordable breakfast option at our bar, which might be suitable for guests looking for a lighter start to their day. We hope that you will return in the future. Best regards, Markus Koller, Cluster General Manager

Good location

Customer review rating 4.0/5

Alen Families - Confirmed reviews ALL

Good location in walking vicinity of the public transportation. Quiet area.

Dear Alen, Thank you for taking the time to share your review. It’s a pleasure to know our location was ideal for your requirements and facilitated your exploration of Vienna. We are also pleased to hear that the booking process through our app was convenient for you. However, we regret any inconvenience you may have encountered with the online check-in and the initial room allocation. Please rest assured that we aim to provide an efficient and accurate service, and we are sorry for the oversight on this occasion. Nevertheless, it is gratifying to learn that you found our hotel clean and appreciated our efforts in sustainable development. Our commitment to the environment is an integral part of our service ethos at Novotel Wien City. It would be a pleasure to have you return on another occasion. All the best, Markus Koller, Cluster General Manager

Good Stay

Customer review rating 5.0/5

Abhishek G. Families - Confirmed reviews ALL

Had a good stay

Dear Abhishek, Thank you for this review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We hope that you will stay with us again many more times in the future. Best wishes, Markus Koller, Cluster General Manager

Great Stay

Customer review rating 4.5/5

Ghassan A. B. Couples - Confirmed reviews ALL

All are good , highly recommended.

Dear Ghassan, Thank you for taking the time to share your review. It's heartening to learn that you found our check-in process easy and our team's assistance noteworthy. We're committed to maintaining these high standards for all our esteemed guests. We took note of your expectation for more items. While we always strive to exceed our guests' expectations, we apologize if we fell short in this aspect. Our team is continually looking for ways to enhance our offerings and we value your input as it helps us improve. Furthermore, we're delighted that the cleanliness of our hotel met your satisfaction and that our dedication to sustainable development resonated well with you. As participants in the Planet21 program, we take pride in our eco-friendly practices. Your commendation for our loyalty programme is also much appreciated, and we're glad to know that you would recommend it to others. Lastly, your high recommendation of Novotel Wien City is the greatest compliment we could receive. Thank you for considering us highly recommendable; it motivates us to keep up the excellent work. We look forward to welcoming you back on a future trip. Best regards. Markus Koller, Cluster General Manager

Getting worse and worse

Customer review rating 1.0/5

Business T. Business - Confirmed reviews ALL

I stayed at Novotel several times across many years and it used to be excellent, but unfortunately the last few stays were very disappointing. There is a lot of small annoying things and a few major issues. This time again I had to wait 1 day and ask several times to get an iron/ironing board. My room had a bathroom prepared for disabled people - it means that it was really hard to use for anybody who is not disabled. Shower was very small with curtain, there was seat under the shower, which could not be lift up - it was broken the whole week and eventually it came out of the wall and I almost hurt myself... Breakfast has never been great, but now I get scambled eggs that were hard, dry and tastless (probably prepared a week ago), sausages not separated so you could take 5 or none, milk was sour, etc.

Dear Business, Thank you for taking the time to share your review. We are pleased to note your satisfaction with our cleanliness standards and our commitment to sustainable development, reflected in the high ratings you've graciously awarded us in these areas. However, we regret to hear about the inconvenience you encountered with the delay in receiving an iron and ironing board. Please rest assured, our team is dedicated to addressing guest needs promptly, and any delay is certainly not reflective of our usual standards. Concerning the facilities in your room, we provide rooms designed for differently-abled guests, and it is disheartening to hear that the condition of the seating in the shower did not meet your expectations or our own robust standards. We also regret that your breakfast experience did not live up to the variety and quality we strive to offer, which is customarily appreciated by our guests. While we are unable to change past experiences, we take your comments seriously and view them as an opportunity to re-evaluate and enhance our guest offerings. In light of your comments regarding the cost of your stay, we understand that value for money is paramount and we continually work to balance competitive pricing with the high-quality service and amenities that are characteristic of our hotel. We are grateful for your previous stays with us and saddened to learn that your latest experience did not reflect the excellence we aim for. Your continued loyalty as an ALL – Accor Live Limitless member is important to us, and we are truly sorry that your stay did not exemplify the benefits and satisfaction we endeavor to provide to our valued members. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,035 reviews 8.8/10 Location
  • 1,024 reviews 7.1/10 Room
  • 815 reviews 8.1/10 Service
  • 25 reviews 7.7/10 WiFi
  • 588 reviews 6.8/10 Breakfast
  • 450 reviews 7.4/10 Cleanliness
  • 195 reviews 4.4/10 Value
  • 9 reviews 9.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.