Novotel Tunis Hotel 4 stars

TripAdvisor rating 4.0/5 447 reviews
Novotel Tunis
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+ 25 Services
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Room 1

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Hotel extras

  • Just 11 minutes' drive from Tunis-Carthage Airport

  • Fitness room on the roof

  • Hammam and massages available at a charge

  • Covered private car park

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Football (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Tunis

Avenue Mohamed V
Avenue Mohamed V
Avenue Mohamed V
1002
tunis
tunisia

Tel: +21671830500

Fax: (+216)71832555

Contact email

Check-in from 12h00

Check out up to 12h00

  • SNT :   5,5C,5D,28,47 MOHAMED V

  • By plane

    TUNIS CARTHAGE At 5km / 3.11 miles

  • By train

    TUNIS At 3km / 1.86 miles

GPS :36.811634, 10.184235

Our accommodations

With a contemporary and completely modular design, Novotel's spacious rooms are real living spaces and can be adapted to suit all requirements. Unique services. The Executive Room offers VIP treatment, with a minibar, Internet, a flat-screen TV, late check-out until 4pm, free national phone calls, a Nespresso machine, a wide range of complimentary items, slippers and a bathrobe.

Superior Novation Room

  • Max. number of persons: ‌4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 single beds and sofa

  • Max. number of persons: ‌3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Enjoy modern decor and economic comfort.

  • Max. number of persons: ‌4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Suite

  • Max. number of persons: ‌2
  • Area: From 52
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: International

In France Novotel Cafe offers a simple and generous menu of seasonal produce and excellent daily specials. Original and modern cuisine.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY BAR

Photo non contractuelle / Strictly non binding

LOBBY BAR

Photo non contractuelle / Strictly non binding

In this pleasant, comfortable bar, you can relax, enjoy a light meal or sample our selection of cocktails and homemade cakes and pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 185 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Tunis

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,411 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

447 reviews

Great

Customer review rating 4.2/5

Anonymous Business - 17/06/2019 AccorHotels certified review

Great

Madame S., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Tunis. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Bien cordialement, Mohamed TRABELSI Directeur Général

Convenient and efficient stay in Tunis

Customer review rating 4.2/5

Bjørn M. Business - 03/06/2019 AccorHotels certified review

Friendly atmosphere. Clean rooms and good food.

Dear Bjorn M., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager
Customer review rating 4.2/5

1984 Solo - 26/05/2019 AccorHotels certified review

good, only i noticed that there was no complete bath kit in the bathroom, don't contains ear cleaning , else in general was good.

Dear Mohamed A., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

formidable

Customer review rating 4.2/5

Abdelmalek Business - 12/05/2019 AccorHotels certified review

Très satisfait

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Tunis. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur B., en l’expression de nos sentiments les meilleurs. Bien cordialement, Mohamed TRABELSI Directeur Général

Not so rest full!

Customer review rating 4.2/5

Rodney D. Business - 10/05/2019 AccorHotels certified review

During the night works were being done close to my room and could not sleep.

Dear Rodney D., Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

Good customer services

Customer review rating 4.2/5

T. A. Business - 08/05/2019 AccorHotels certified review

I was really happy and glad with the customer service provided by alaa and Oussama reception staff so helpful smiling and faces. I’ve ben in many hotels and I am customer services manager I would like to thank alaa and Oussama for the great service they provide us. I would chose Novotel again for the Cs at réception

Dear Abdnasser T., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Comfortable and Clean

Customer review rating 4.2/5

David Z. Business - 06/05/2019 AccorHotels certified review

Pleasent experience overall. Room was clean and breakfast was good. However room 605 I was not able to start the TV and the power plug near the bed I could not insert the charger as there was a broken pin inside.

Dear David Z., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that your concerns have been notified to the appropriate service and that corrective measures have been addressed to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Would have been perfect if the CS was not stealing

Customer review rating 4.2/5

L. O. Business - 03/05/2019 AccorHotels certified review

I spent 4 days in a single room at the hotel. We were a group of 27 people, but we had a single room each. Here is a list of what my friends and I hated (which are a few) and what we loved (which are a lot) : What I / we hated: - I wanted to change from Euro to TND in the hotel. The rate in the hotel is good but we was not good is that the person behind the counter tried to rob us: instead of having 100 TND the person gave me only 80 TND. I was not expecting this from an hotel such as Novotel so I did not count money after receiving them. But my friends who did found a short of 20 to 40 TND in each of them 9they dealt with different agents not only one). When we asked for the amount that is short, we were given those amounts without any check, which means that they knew they gave us less money. My advice to you is to never trust the front office of Novotel in the money because they will rob/ steal you. - Unlike other hotels, Novotel does not provide you with soft shoes or sandals to walk with. I guess this more of a suggestion to the management: Please provide your clients with sandals. I had to buy ones in order to use them for the shower, toilette, or when I simply walk down to have breakfast. My friends made the same remark. - The swimming pool was not working, and the chairs next to it were full of dirt and sand. It is sth that the hotel should have notified with before. We brought our swimming suits all the way from Morocco, but ended up without use. - The gym is smaller than what it looks in the pictures. What I / WE loved: - The room is awesome. The door and the window glass are noise/sound proof. When you enter and close the door and the window you will not hear any noise from outside. Total calm. You can sleep really well. - The hotel offers you a bottle of water per day, and the room has mini refrigerator that you can put water in. - Above the mini bar there is a boiler that you can use, and below it there is mini safe that you can use. - There is a very good “office” in the room that moves easily, and can be used for a variety of services. - There is a TV in the room where you can watch soccer games, and a clean shower and clean toilette, with a nice and tidy bed. - The customer service team are very good in their service and can speak several languages (besides the fact that some of them are thiefs). The staff treat the customers as kings really. I honestly felt that I was treated as a king by all the hotel staff. If there was not the “steaking incident”, I would have given 5 stars in my review. - The food is great and delicious, but I feel that the price is more expensive than what it should be. - The hotel is just 10 mins away from the airport by car, and 30mins away from Bousaid by taxi, and just a 20mins walk distance from Bourguiba street.

Dear O. L., Thank you for taking the time to tell us about your experience at the Novotel Tunis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed TRABELSI General Manager

pleasant

Customer review rating 4.2/5

Anonymous Business - 02/05/2019 AccorHotels certified review

a

Dear Tsintiri M., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

A quick overnight

Customer review rating 4.2/5

Ruth M. Families - 01/05/2019 AccorHotels certified review

We enjoyed our time at the Novotel. The staff were friendly, our room was clean, and the food was good.

Dear Ruth Carrol M., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

A bit slow in responce to requested room service otherwise very good food

Customer review rating 4.2/5

Yvonne A. Friends - 29/04/2019 AccorHotels certified review

Awesome experience with staff, although language barrier, the hotel should train their service staff on simple English communication though. Good food and the ambience is awesome not to forget the gym, steam and Spa services.

Dear Yvonne A., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Good.

Customer review rating 4.2/5

Peter W. Business - 22/04/2019 AccorHotels certified review

Good

Dear Jean-Michel W., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

I was satisfied with my stay, and will come again.

Customer review rating 4.2/5

David Business - 20/04/2019 AccorHotels certified review

It was only a short stay, and the basics were fine, but I thought the condition of the room was not good. The carpets and sofa in particular are in need of a deep clean, they were very dirty. (Room 408)

Dear David S., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

it was very good experience

Customer review rating 4.2/5

Ghada H. G. Business - 17/04/2019 AccorHotels certified review

it was v. good & no problems , just the central air condition is warm even when i decrease the temp.. it was warm little pit , breakfast was perfect, overall i enjoy it

Dear Ghada g., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

AGREABLE

Customer review rating 4.2/5

Amel Business - 17/04/2019 AccorHotels certified review

C'etait sympa

Madame F., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Tunis. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame F., en l’expression de nos sentiments les meilleurs. Bien cordialement, Mohamed TRABELSI Directeur Général
Customer review rating 4.2/5

Anonymous Business - 17/04/2019 AccorHotels certified review

Very efficient and excellent service

Dear Stephen J., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Friendly and welcoming

Customer review rating 4.2/5

Jan Business - 15/04/2019 AccorHotels certified review

As always the staff at the Novotel from the moment you arrive are very friendly and welcoming. Everyone makes the time to say hello from the reception, housekeeping, maintenance, bar, breakfast and dining room staff.

Dear Janette M., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Satisfied

Customer review rating 4.2/5

Rana Business - 14/04/2019 AccorHotels certified review

Not the best , but was good in general . The rooms were little bit warmer than should be at this time of the year , I barely was able to sleep .. The buffet was not various at breakfast neither at lunch .

Dear Rana H., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that your concerns have been notified to the appropriate service and that corrective measures have been addressed to prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

Perfect

Customer review rating 4.2/5

Nabil Business - 14/04/2019 AccorHotels certified review

Everything was perfect.

Dear Nabil B., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager

very good

Customer review rating 4.2/5

Stay 7. A. R. 5. Business - 12/04/2019 AccorHotels certified review

Thank you for the upgrade. Your hotel is nice, clean, the staff very friendly and professional, the food in the restaurant and room service excellent, I like your spa area upstairs and the rooftop terrace. Your room service lady was friendly but not so friendly, but it`s alright. I would like to see on the television programme also one or two German-language channels and also NHK World please. I would also like to see some more serious efforts from your side to become environmentally friendly, for example get rid of plastic bottles and use only glass bottles. Also for the shampoo or soap dispensers you should use large containers instead of the little small ones.

Dear Jan S., We very much appreciate your comments regarding your stay at the Novotel Tunis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed TRABELSI General Manager
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