Hotel - Pullman ZamZam Makkah
Pullman Hotel Pullman Hotel

Pullman ZamZam Makkah Hotel

4.0/5 1,476 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From 288.00 SAR Non member rate
From 288.00 SAR Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Late Check Out
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge


  • Breakfast
  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

1,300 elegant and luxuriously furnished rooms/suites offer you an incredibly comfortable stay with a peaceful atmosphere for the religious or spiritually inclined. All rooms feature international plugs, satellite television and Internet access.

  • 1,315 rooms
  • 41 non-smoking rooms
  • 15 rooms for people with reduced mobility
  • 855 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.1/5 AccorHotels Rating 9,230 reviews

Our guest reviews for Pullman ZamZam Makkah

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,476 reviews
Family - 21/03/2019 TripAdvisor review
« Excellent Stay »

I and my family had an excellent stay. As a member of Accor Hotels I had a quick check-in and complementary drink. The rooms are clean but need to repair the shower. It is also very close to Haram and there are shopping malls in the same building.

Family - 19/03/2019 TripAdvisor review
« "Few Words can Express Hot Feelings" »

Pullman Zamzam is my favorite hotel in Makkah. Since I am a regular costumer, my expectations are always high. During my last visit 14/3/2019-16/3/2019 I was welcomed by the costumer service ( Bashayer Tareq ) and the executive restaurant manager ( Faruq Sayban ) in a very professional way of reception. Just a few words from them as well as the whole staff could express hot feelings which would never be anywhere else !!

Couples - 17/03/2019 TripAdvisor review
« Bad hotel, dirty, bad service »

Bad hotel, dirty, bad service. if you order anything it will take at lest 1 hour to provide it not clean also not 5 star hotel as they mentioned it is 5 star hotel because the did not provide the staff for 5 star hotel like teeth brash and robe towel and others.

Mohammed M. Solo - 15/03/2019 AccorHotels certified review
« Excellent Hospitality »

Truly enjoyed my stay. Warmth welcome, and friendly staff. Excellent hotel facility located at the holy site, extremely clean and comfortable. I do extend my special thanks to Ms. Bayan, Le Accor receptionist. Look forward to staying here soon..In sha Allah. Jazaka Allahu Khairan.

Anonymous Solo - 14/03/2019 AccorHotels certified review
« Holy view to the holy land »

I was so emotional the moment I step in my room. The partial view to the Kaaba was everything for the Muslim . The Azan in the room each prayer time and also for shopping every things you need from pharmacy,market , food ,cloths and Haram just click the elevator to G . Room so comfortable and breakfast with different selection from healthy to Arabica and international breakfast . The well come macron and fruits was so ummy

Mohammed Families - 14/03/2019 AccorHotels certified review
« Really bad customer service from housekeeping staff »

I was appalled by one member of staff of the housekeeping team who was a supervisor named Safdar. He called me a thief and tried to bully me and my wife whilst on pilgrimage. I let a manager know (after 3 days of consistent abuse) who changed my floor but was inconvenienced and no feedback was given to me as to what action had been taken against that member of staff and no apology from him. I feel like it wasn't dealt with properly and it spoilt my whole trip.

Z. Z. Families - 13/03/2019 AccorHotels certified review
« Unprofessional »

Rooms are old and needs renovation. I had stayed at this hotel the second time. My experience was very bad this time as well. I have booked a presidential Suite. When I checked in they have given me a room with Smoking smell in the room. Asked the guest service to change my room. I stayed in that room overnight and the ceiling started leaking all night. I had to call the guest service again to get my room changed. They have to show me couple of rooms where it was the same with the smoking smell. Management Are very unprofessional and when asked for a higher manager or supervisor no one responses. I will not recommend this hotel to any of my family or friends.

Ungku A. U. A. Friends - 12/03/2019 AccorHotels certified review

Overall me friends and my relatives were very happy staying in PULLMAN HOTEL either MECCA @MADINA..i m regular customer as U can see and i will definately choose even my friends and relative will stay at the same hotel if I come for Umrah again either form Riyadh @ Malaysia. For your info we are nurses from National Guard. BUT UNFORTUNATELY I DONT RECEIVE any reward for become regular customer for so many yrs since I came and work in Kingdom. My email address uu… 05… Thank Q

Magda A. R. A. Families - 11/03/2019 AccorHotels certified review
« magda A. »

Very comfortable with good management and professionalism

Anonymous Friends - 11/03/2019 AccorHotels certified review
« Umrah Stay At Pullman »

Excellent check-in Very Good Staff Good Welcoming Very helpful at Check out time Special Thanks To Mr. Mazen

Athar A. K. Families - 11/03/2019 AccorHotels certified review
« Fair »

Overall experience was Fair Checkin was not good due to behavior of priority counter lady as before there are professionally skilled Guest experience team in priority Counter, Warm Great Checkout experience a lady named Ms. Hala who know the guest needs + asking question and feedback about hotel offered quality services & excellent response very humble and respectful with us . This time I felt that hotel are too busy reception staff less on that time thatswhy no caring guest even not happy to talk if you ask anything about the hotel room facility. No dental kit in room while asking the reception he informed for hygiene purpose we removed however no circular or notice or small message- not available in room for guest . I visited different properties of AccorHotels globally and Had a great excellent services experienced -not like above. Above rating Fair due to my current experience and I hope it will good in my next trip InshaAllah. Best Regards, Athar Ali K. Room#1318

Fawad R. Families - 11/03/2019 AccorHotels certified review
« Worst bathrooms »

Bathroom had standing water and mold.

Khalid A. Families - 11/03/2019 AccorHotels certified review
« it was all right. »

The pillows were really really soft. there should be more options for pillows specially for people like me who is used to sleeping on medium memory foam pillows.

Anonymous Couples - 11/03/2019 AccorHotels certified review
« Good location »

Fantastic hotel with beautiful view and above expected receptionThe check-in is very flexibleThe departure registration is very excellent good care from reception manager abdulsamad

Rifayat H. Families - 10/03/2019 AccorHotels certified review
« Pleasent stay »

I booked it on purpose of UMRAH.passed good time staying in hotel considering environment , location , amenities & service . I found WIFI very slow . Breakfast main course need to be improved ( that’s my personal opinion ) . Cleaning is up to the mark & Mohd Jalal helped us all the time.need microwave is room . It’s as important thing . I will stay in your hotel in future INSHALLAH.i don’t want to book though agent . Please tell me easiest way to book your hotel

Nasima H. N. Y. Couples - 09/03/2019 AccorHotels certified review
« So nice. »

I am so blessed that I have ACCOR hotel membership.

Imran S. Families - 09/03/2019 AccorHotels certified review
« A very conveniently located Hotel with a very good customer service »

The hotel was right accross the Haram inside and above a 4 story mall. You have to take two levels of elevators to get in/out of the hotel and sometimes due to rushing for prayer last minute can be a struggle to get into the mosque, but not a huge issue. Customer service was good, they accomodated late checkout as a courtesy if you have Accor membership, which is free. Front desk was helpful and hotel came with a free breakfast which had a decent choices of food items daily. Only issue we had was that we asked for extra pillows that never came and we stopped bothering about it, as once there, it's just a minor need, but the beds were comfortable.

Mariam N. Couples - 07/03/2019 AccorHotels certified review
« Miss »

Breakfast was amazing. We had the privilege of having the Executive lounge and it was brilliant. The staffs there were all amazing and super friendly. Definitely better than the Pullman in Madina!

Ali Families - 06/03/2019 AccorHotels certified review
« Services getting poor day by day »

As it is near Masjid Al Haram, I can't say the experience was bad, but the rooms have got dirtier and have bad smells . Washroom seat was dirty and broken . Bath tub was broken and dirty . When requested for extra complimentary water the house keeping got rude and said can't give more than the bed in the rooms . When asked for extra bedsheets, house keeping worker said why do you need bedsheets there are bedsheets on the bed already .

Ali Families - 06/03/2019 AccorHotels certified review
« Very good »


Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From 288.00 SAR Non member rate
From 288.00 SAR Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates