Hotel - Pullman ZamZam Makkah
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Pullman Hotel

Pullman ZamZam Makkah Hotel

Abraj Al Bait Complex  King Abdel Aziz Endowment 
21955  MAKKAH
SAUDI ARABIA

924 reviews
TripAdvisor Rating Based on 924 reviews
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Check-in from 17h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • KING ABDULAZIZ INT

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • KING ABDULAZIZ INT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Catering

  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

1,300 elegant and luxuriously furnished rooms/suites offer you an incredibly comfortable stay with a peaceful atmosphere for the religious or spiritually inclined. All rooms feature international plugs, satellite television and Internet access.

  • 1,315 rooms
  • 41 non-smoking rooms
  • 15 rooms for people with reduced mobility
  • 855 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 5,393 reviews

Our guest reviews for Pullman ZamZam Makkah

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 924 reviews
AccorHotels certified review
Abdulaziz A. Families - 17/08/2017
« It was a good experience and comfortable one. »

I liked the stay there starting from the reception Guy and his good welcoming and receiving us and finishing the processes quickly. also, the breakfast was a nice and good one in floor 28 (AL-SAFWA LOUNGE ) and the staff there especially the manager there Mr. IRSHAD and the servant Mr.FARUQ and all staff there, they were very helpful and gentles. thank you all for a good experience and I Am looking for another visit soon INSHA'A ALLAH.

AccorHotels certified review
Ali Families - 16/08/2017

old furniture, bad bathroom, some staff are not friendly. :(

AccorHotels certified review
Dr M. A. Families - 16/08/2017
« Spiritual Visit »

I enjoyed staying in Pullman zam zam . The apartment was very clean spacious and best of all had a Kabba View

AccorHotels certified review
Ali Families - 14/08/2017

Ut was good one, but the problem is with car parking. It was expensive.

AccorHotels certified review
Bu B. Families - 14/08/2017
« Great experience »

Everything was satisfactory except the internet Wifi and 4G coverage were very bad..

AccorHotels certified review
Syed H. Solo - 14/08/2017

Excellent.

AccorHotels certified review
Mohamed N. Families - 14/08/2017

Cosy and peace of mind

AccorHotels certified review
Hoor Families - 13/08/2017
« Comfortable »

It was comfortable, beautiful stay. Room service was nice Only thing that, the furniture got old & obviously used a little bit. Otherwise I never change pullman zamzam every time I visit makkah

AccorHotels certified review
Tamer H. Families - 08/08/2017
« Warm welcome »

Excellent customer service follow up Many thanx for wellcome drink & fruit basket. Prompt response from room service . Excellent Breakfast experience tast & excellent service from Irshad ,Farouk& Anuar. Easy check out.

AccorHotels certified review
Abdullah A. Families - 07/08/2017
« Thanks »

It was very comfortable and nice

AccorHotels certified review
Azizur R. S. F. R. Families - 06/08/2017
« A cosy comfortable place to enjoy ibadah at Haram Makki »

Right from the front desk staff to the house keeping, each and every one is found very courteous and kind. Rooms are spacious and bright - view of part haram makes the location great !!! easy access to haram. But a little advise for refurbishment of room and the bathroom of room # 1638 needs a little attention to re-do the plumbing work to remove the bad smell and leakage of water from the back of WC. Twin beds are quite spacious and the mattress and pillows are cozy (but it is better if the pillows are provided with much better shape and over used pillows are replaced). Mattresses were comfortable. its been noticed that house keeping staff is well managed and controlled by Mr. Abubakar (the house keeping manager) to ensure the supplies and the comfort of the guest. beautiful flower bouquet, fresh apples and delicious baked gourmet provided in the room was giving a wonderful feeling to be a loyal Pullman guest (Le club accorhotels member). The breakfast experience was good and no complaint - the staff members headed by Mr. Irshad Ali (executive lounge manager) doing great job to please the guests. Specially Mr. Irshad Ali exhibiting his high courtesy towards each guest and moving table to table to ensure good service. The staff members , Anwar, Faruk and Al-Sherief (assigned at executive Lounge) are very pleasant and friendly characters and doing their very best to satisfy the demands of guest. Their services and efforts are very much appreciated. All in all, the experience of break fast at executive lounge was extremely wonderful - Thank you Guys !!! Keep it up. I would not hesitate to say that Staff mambers like : Mr. Abubakar, Mr. Irshad Ali, Anwar, Faruk and Al-Sharief are a big asset of Pullman Zamzam-Makkah.

AccorHotels certified review
Akram E. Families - 06/08/2017
« Marvelous »

It was a great time that I spend at your hotel with my family we actually enjoyed it very much looking to be your gest every now and then

AccorHotels certified review
Mazen J. Families - 05/08/2017
« Perfect »

Small problem about parking, they ask for booking reference number and they rejected what was written (letters for reservation number, they need numbers !!!!!

AccorHotels certified review
Amr Friends - 04/08/2017
« Up to my expectations »

Room was clean and nice. As advertised in the booking. Overall very satisfied

AccorHotels certified review
Tahir H. Families - 02/08/2017
« It was such a pleasant stay, we r highly satisfied »

I had a wonderful experience at Pullman zam zam. Rooms were clean staff was cooperative and breakfast was amazing. I would specially mention Mr. Mishaal,he is very helpful and has a pleasant personality. I would definitely like to choose Pullman zam zam for my next trip

AccorHotels certified review
Alhaji N. D. Solo - 01/08/2017
« Good hotel , helpfull staff and good location »

generally excellent

AccorHotels certified review
Anonymous Families - 31/07/2017
« fair »

bathroom was filled with water

AccorHotels certified review
Mounir Solo - 31/07/2017
« Omra »

Was Good

AccorHotels certified review
Mahmoud N. Families - 31/07/2017

Very nice and warm I am very interested in this small jurny

AccorHotels certified review
Ahmed K. Business - 31/07/2017
« I paid for upgrade additional but was not given proper room »

More than 10 nights in a year, I stay in your hotel. This was the smallest room given to me in-spite of paying the additional amount for UPGRADE. Room no 3202. Difficult to open the suitcase. Fridge was not in its place but kept near the wardrobe, again blocking space. I had to complain 3 times. similarly for TV. There were no hand towels or tissue box in the room. Later I went to reception to a different staff who was cooperative, he understood the mistake but told me they will rectify it but no one called. Thanks

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