Hotel - Pullman ZamZam Makkah
Pullman Hotel Pullman Hotel

Pullman ZamZam Makkah Hotel

4.0/5 1,476 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 17h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • KING ABDULAZIZ INT
  • Reception open 24 hours a day
  • Late Check Out
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Catering

  • Breakfast
  • 3 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

1,300 elegant and luxuriously furnished rooms/suites offer you an incredibly comfortable stay with a peaceful atmosphere for the religious or spiritually inclined. All rooms feature international plugs, satellite television and Internet access.

  • 1,315 rooms
  • 41 non-smoking rooms
  • 15 rooms for people with reduced mobility
  • 855 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.1/5 AccorHotels Rating 9,293 reviews

Our guest reviews for Pullman ZamZam Makkah

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,476 reviews
Anonymous Families - 21/03/2019 AccorHotels certified review

Everything is good

Anonymous Families - 21/03/2019 AccorHotels certified review
« Mediocre »

Wanted a room with two bathrooms, contacted Pullman weeks before , no solution or alernative room was offer prior to arrival or solution as I couldn’t change it online , on check it was quoted a Unrealistic quote for the room change with two bathrooms. Don’t think I will be booking through Accors hotels again. Pullman service/standards have been declining

Anonymous Families - 21/03/2019 AccorHotels certified review
« Nice stay in Pullman »

It was my nice stay in Pullman the receptionist was very good very fast check-in Checkout special thanks to Mr Abdulsamad concierge service is very good I am very satisfied insaallah I will come back again this hotel

Salih M. Families - 21/03/2019 AccorHotels certified review
« good stay »

the personnel are very helpful and we feel comfortable in the hotel

A. Families - 21/03/2019 AccorHotels certified review
« Didn't get what I was expecting but the view was amazing »

The reception and breakfast were nice but the room was not what I was expecting from a five star hotel. Furniture were a bit old, beds need to be replaced. Towels and the bed sheet had a weird odor

Family - 21/03/2019 TripAdvisor review
« Excellent Stay »

I and my family had an excellent stay. As a member of Accor Hotels I had a quick check-in and complementary drink. The rooms are clean but need to repair the shower. It is also very close to Haram and there are shopping malls in the same building.

Muhammad A. Families - 20/03/2019 AccorHotels certified review
« More than expected »

Enjoyed

M A. K. Families - 20/03/2019 AccorHotels certified review
« Horrible smelly rooms »

Please try and do deep cleaning of all your rooms. They r big suites but disgusting. Everywhere theres dirt, filth and smell of dirty sofas, carpets and beddings. Please please renovate and change everything in the rooms. Much needed. Guest experience department is very caring but other than that zero service. No1 picks up the call when u dial 0. No1 ever comes unless we ask guest experience people. I hope u guys change all ur furniture Nd renovate all ur rooms and put everything new and fresh and please keep doing dee cleaning every fee weeks. JazakAllah

Faïçal T. Families - 20/03/2019 AccorHotels certified review

I wasn’t impressed - I have been in better 5 stars hotels before

Bassa Families - 19/03/2019 AccorHotels certified review

Nedd better service and should be more clean

Rohail Families - 19/03/2019 AccorHotels certified review
« Below average »

Room was small, bed mattresses were poor quality, I was asking for pillows several times. Doesn’t meet with the expectations. It wasn’t anyway a five star service.

Mehrez Families - 19/03/2019 AccorHotels certified review
« Very nice »

Very good, and strong hotel

Ahmed K. Families - 19/03/2019 AccorHotels certified review
« cosy and comfortable »

Nice and friendly

Dr. M. K. Families - 19/03/2019 AccorHotels certified review
« "Few Words can Express Hot Feelings" »

Pullman Zamzam is my favorite hotel in Makkah. Since I am a regular costumer, my expectations are always high. During my last visit 14/3/2019-16/3/2019 I was welcomed by the costumer service ( Bashayer Tareq ) and the executive restaurant manager ( Faruq Sayban ) in a very professional way of reception. Just a few words from them as well as the whole staff could express hot feelings which would never be anywhere else !!

Family - 19/03/2019 TripAdvisor review
« "Few Words can Express Hot Feelings" »

Pullman Zamzam is my favorite hotel in Makkah. Since I am a regular costumer, my expectations are always high. During my last visit 14/3/2019-16/3/2019 I was welcomed by the costumer service ( Bashayer Tareq ) and the executive restaurant manager ( Faruq Sayban ) in a very professional way of reception. Just a few words from them as well as the whole staff could express hot feelings which would never be anywhere else !!

Anonymous Families - 18/03/2019 AccorHotels certified review
« VERY SATISFIED »

GOOD STAFF, BEST KHUNAFA I'VE TRY, GOOD ROOM SERVICE, WHEELCHAIR PROVIDED AND EASY ACCESS TO HARAM.

Syed S. H. Families - 18/03/2019 AccorHotels certified review
« SYED SHAMSUL H. »

Amazing. Room, food, reception all were just fine. Breakfast at Executive lounge was a wonderful experience. Faruq's service during the breakfast will be remembered by the family. My only bitter experience was with the staff at the lounge for welcome drinks; the attitude was condescending. What a contrast with the staff at Executive lounge!

Suborna T. Families - 18/03/2019 AccorHotels certified review
« Good »

Good

Mohammed Families - 17/03/2019 AccorHotels certified review
« Would discourage others to stay »

Initially tried to contact corporate who advised to contact hotel directly, upto now have not received any response and the initial contact was made about 2 months ago. Further every time try to contact my phone am told management is not available, to email which I did and still no response.

Saad J. Families - 17/03/2019 AccorHotels certified review
« Nice »

Wish you guys improve breakfast and room furniture

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