Novotel Nha Trang Hotel

Dear Mr. D L and Mrs.Ch, We very much appreciate your comments regarding your stay at Novotel Nha Trang. It is a pleasure to hear that you enjoyed our hotel, in particular the location, room condition, quality of service, and facilities. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your comment again, and it is our hope that we will have another opportunity to welcome you back in the near future Sincerely,

Dear Mr. N, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are delighted to learn that you had an excellent stay with us and enjoyed with our professional staff as well as our service. I will pass on your kind word to our staff, and they will happy to read your comment. It is through feedback such as yours about the breakfast that we are able to provide more Vietnamese food variety to bring the unique experiences for international travelers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Mr. L, A very warm thank you for taking the time and share your wonderful experience with us. I am delighted to hear that you had enjoyed your stay at our hotel. From those kind comments, we knew we successfully accomplished our mission. At Novotel Nha Trang, our aim is to offer higher quality of services, take care of our guest by our heart and make you feel like home coming; and I shall proudly share your kind words to our entire team. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel welcome, Remi Faubel General Manager

Dear Mr. M, Warm greeting from Novotel Nha Trang! We would like to send a greatest "Thank you!" to you for choosing our hotel as your accommodation choice in your very first visit to Nha Trang. What a delighted time to know that you had enjoyed our location, our service from the first class staffs as you commented, our room facilities as well as our freshly waffles from our plentiful breakfast. I will pass on your kind words to all the staffs as a special way to encourage and celebrate their passion at work. Once again, thank you very much for sharing your concerns and your great advice. And we all look forward to welcoming you again soon at Novotel Nha Trang. Feel Welcome, Remi Faubel General Manager

Dear Mr. L, Thank you for taking the time to tell us about your experience at the Novotel Nha Trang. Please accept our sincere apologies for the discomfort during your stay as this is exceptionally unusual. We have worked seriously with the relative departments to have corrective measures right then for the issues of service at Restaurant ,the quality of food and beverages and our staff that made you disappointed. I understand how the guests felt & annoyed in this circumstance. Once again, please do sympathize with all of us as this incident was beyond our control As per the schedule from the city power company, hotel’s power interruption due to a maintenance work.We also did not have any information in advice to prepare the letter or noticed to guest room. During this interruption the hotel generator will be activated, so it takes few minutes for restart the system. The main reason of the issue here is the communication in English from our staff was not clear enough, so it made you misunderstand. I apologize for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Remi Faubel General Manager

Dear Mr. S, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. Could you please share with us more experience about how satisfied were you with Le Club AccorHotels? I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Ms. B, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. Could you please share with us more experience about your accommodation and breakfast at our restaurant? I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Ms. K, A very warm thank you for taking the time and share your wonderful experience with us. I am delighted to hear that you had enjoyed your stay at our hotel with accommodation, meal, drink and also beach service. From those kind comments, we knew we successfully accomplished our mission. At Novotel Nha Trang, our aim is to offer higher quality of services, take care of our guest by our heart and make you feel like home coming; and I shall proudly share your kind words to our entire team. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel welcome, Remi Faubel General Manager

Dear Ms. Ch, Thank you for our review about your stay in Novotel Nha Trang ! We are pleased to hear you are impressed by the hotel service overall, from the comfortable room, friendly and professional staff. We are also thank you for your suggestion on swimming pool and our restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Mr.R Thank you for your honest feedback with regards to your stay here with us. We are so delighted to know that you had a great experience on our service overall,the breakfast, room service and found the hotel value for your vacation in Nha Trang. We appreciate your recommendation with the travel community and look forward to having you in the near future. Best regards and have a nice day! Sincerely, Remi Faubel General Manager

Dear Ms. Zh, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We feel very happy and very pleased to receive the negative feed back from you. It is great to hear that you are satisfied with most of the hotel's services, the friendly staff such as the amazing view from your room. Besides, we are also sorry about the noisy from next door. Please be assured that we will take your comments to further improve the quality and service of the hotel. We will continue to welcome you warmly when you come to Nha Trang on your next vacation! Sincerely, Remi Faubel General Manager

Dear Ms. D, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are most delighted to hear of your generous compliments regarding the service you have received from our dedicated staff on this occasion. At Novotel, we pride ourselves with serving guests with distinction and we are glad that we have surpassed your expectations in all aspects of our staff are fantastic, the cocktails, food and breakfast was a wonderful experience. In particularly, you loved our room have the ocean were very lovely. that contributed to making your day a memorable. With our prime location, it is great that you were able to explore the city to your fullest. We also thank you for your comment about our high tea. Your comments have been addressed to the departments concerned to get experience in the near future. Look forward to seeing you back soon. Best regards and have a nice day! Remi Faubel General Manager

Dear Ms. S, Thank your for staying with us and sharing your recent experience at our hotel. I was very happy to read that our team had helped to make your stay memorable and brought you a fantastic time staying at our hotel. At Novotel Nha Trang, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission. I shall proudly share your compliments with the entire team, inspiring us always offer memorable moments to our guests. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel General Manager

Dear Mr. L, Thank your for staying with us and sharing your experience at our hotel. It's a great pleasure for us to know that you had a great time staying in our hotel and even more proud that we did give you a fantastic service which led us to your amazing comment. I regret to hear that the noise from construction outside made you unpleasant, but that was out of our hand. All your kind comment has been sent to our entire team as a gift for the day and a big encouragement for us to work hard and give our guests the higher quality of service day by day! I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel Welcome, Remi Faubel General Manager

Dear Ms. C, Warm greeting from Novotel Nha Trang and thank you for taking your precious time to share you stay experience at our hotel. What a delight to read your kind comment and we are happy that you had enjoyed your stay with our excellent location, good service and helpful staffs. Your kindness will be expressed to your entire team, a special way to encourage our team's work spirit. I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel Welcome, Remi Faubel General Manager