Novotel Nha Trang Hotel

Dear Ms. G, We very much appreciate your comments regarding your stay at the Novotel Nha Trang and for your loyalty towards AccorHotels. We are delighted to read that you had an excellent stay,friendly staff and enjoyed your meal at our Restaurant . It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Remi Faubel General Manager

Dear Mr.T, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is most delighted to hear that our excellent hospitality from the team members as well as the convenient location, clean room impressed you greatly and contributed to your stay a memorable one. We really apologize for the inconvenience of the room key during your stay with us. Your observations of room key will also be taken into consideration for development changes. Thank you again for sharing your experience, and we hope welcome you back in the near future. Sincerely, Remi Faubel General Manager

Dear Mr. Y, Thank you for sharing such a lovely review and your recommendation of the hotel during your stay in Nha Trang! It is always a pleasure to receive positive and feedback. We are glad that our service particularly an amazing room with incredible view of the Sea was up to your expectations throughout your stay here with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcoming you in the near future. Sincerely, Remi Faubel General Manager

Dear Ms. H, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Remi Faubel General Manager

Dear Mr. H, A very warm thank you for taking the time and share your wonderful experience with us at Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially involved department to improve service. At Novotel Nha Trang, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Mr. H, We very much appreciate your comments regarding your stay at the Novotel Nha Trang! We are glad that good location, comfortable bed and the large room, especially the friendly staff for your refresh before leaving for another trip have inspired you and brought memorable experiences. Thank you for your kind feedback, and we hope to welcome you back to Nha Trang in the near future. Sincerely, Remi Faubel General Manager

Dear G.T Thank you for taking the time to tell us about your experience at the Novotel Nha Trang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do admit that the lifts, the table at our restaurant and space at the pool could be challenging during high occupancy periods of the hotel, though we are currently attending this shortfall and reviewing different options to improve the level of comfort during those periods. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problems and prevent future occurrence. I do hope we will have the opportunity to welcome you back at Novotel Nha Trang and be able to give you a more impressive arrival experience Sincerely, Remi Faubel General Manager

Dear Mr. P, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive your feedback. I will share your comments with our team. We regret that our breakfast and service at restaurant did not meet your expectations. Your comment has been carefully noted and will be taken into account for next training. We also have many plans to train our staff to get better skill serving guest. Your feedback is extremely valuable to us as it helps us improve the quality of our service better meet your needs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Ms. M, Thank you for sharing your wonderful review . I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. Thank you for your compliments about our great service, amazing location and our lovely staffs. I shall proudly share your kind words to our entire team, a great way to celebrate their passion in work. I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel Welcome, Remi Faubel General Manager

Dear Ms. T, Thank you for taking the time to tell us about your experience at the Novotel Nha Trang. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We always actively response and participate in other activities and program of Planet 21 to contribute to the environment protection. Refers to the changing from using paper bag instead of plastic bag in the hotel, our hotel's managers were informed, and we are going to apply it in the soonest time possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Remi Faubel General Manager

Dear Ms. K, It is with great pleasure to read your generous review appreciating about the amenities and the swimming pool. The huge breakfast for both Eastern & Western guests, the ideal location for tourists, the attentive customer service from our staff. ... that you received during staying with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming your beautiful family and you back as your assurance of return in the future! Sincerely, Remi Faubel General Manager

Dear Mr. S, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. Could you please share with us more experience about breakfast at our restaurant? I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Mr. G, We would like to thank you for choosing our hotel as your accommodation choice during your recent trip to Nha Trang. We are delighted to learn that you are enjoyable with our great location with beautiful beach as well as our service from friendly staffs.Your kind comment will be sent to all our staffs, especially Mr. Thi, as a great motivation for their working spirit. Once again, thank you very much for sharing your concerns and your continued support. And we all look forward to welcoming you again soon at Novotel Nha Trang. Feel Welcome, Remi Faubel General Manager

Dear Mr. P, Thank your for staying with us and sharing your recent experience at our hotel. What a fantastic working day for Novotel Hotel entire team when we received your great comment about us. What you had shared gave us a big encouragement for what we have and are doing day by day to meet our value guest's desire. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel General Manager

Dear Mr. V, Thank you for taking the time to share your recent experience at Novotel Nha Trang. It was very warming to read how you appreciated our bed and the hotel view. On the over side, I am deeply sorry to read that your experience with the breakfast and swimming pool was not up to your standards. Rest assures that your constructive comments concerning our bar and breakfasts are vital for us to continue improving our services. On behalf of the entire team at Novotel Nha Trang, I would like to thank you very much for staying with us. It has been a pleasure for us to have you as our guests. I sincerely hope this experience does not impair your trust in Novotel Nha Trang as well on Accorhotels. Yours in Hospitality Remi Faubel