Novotel Nha Trang Hotel

The superior room has sea view which is amazing. The staff is helpful and polite. The location is good.

We stayed at Novotel for 4 nites. Each room has balcony facing the beach, room is very clean, shower is strong enough, bed is very comfortable, breakfast is fine plus excellent staff and service, they all are very helpful with smiles on faces. In addition with the reasonalbe charges, I highly recommend this hotel to all people who will be visitong Nha Trang.

The hotel location is perfect , infront of ocean, all the rooms are view ocean, rooms are very large and comfort, beds are very very comfort. The staff are one of the bests we ever meet, very king, very helpful , hospitality is on top of every thing, we feel at home in the hotel/ the food is excellent and very rich with alot of choices Spa is excellent and professional and alo of massage and treatment choices

Prior to my arrival, Novotel send me email, asking about my arrival and attached with the service you offered. I feel this is good, which gives me option to travel to hotel. However, upon my arrival, the front office ask me about my accor card, which i feel strange. Since you have my details and had send me email, why do you need my card again? On the second day, my wife and I went to the beach. We had a bad experience with the staff mending the towel and beach chair station. My wife as if there's any beach chair available, his answer is no, and he continue with his stuff, we had to walk around and wait for available chair. After we got the chair, i went to request for towel. He speak Vietnamese to me and i said i don't understand. the he said room number and sign. throughout the whole engagement with the staff, there's no greeting or ant smile. Finally, we settled down, and we saw another foreigner family coming. The chairs are all occupied, as the same, but the service is totally different. The same staff greet them, offered to get a chair for the family and bring the board for his recording to the family.. this makes me wonder, why is there such a big difference on the service standard towards asian and foreigner with different skin color at an international brand hotel? Are asian not welcome? Or that's they have been instructed? I believe international brand hotel will have a service standard, and all guest are equal. Staff will be trained before they are put to operation. Greetings and smiles should be the most basic in hospitality industry, but it seems otherwise. After the unpleasant encounter, we highlight to the hotel front counter Anne. she escalate up to the day duty manger, which is Tu. She spoke to us and promise that they will do something. We appreciate her initiatives. What we would like to see is, this things will not happens to any guest in future.

Very good services, staffs were very nice. Will come back next time. Thanks

The staff at Novotel Nha trang always make my trip a fantastic one

Staff are helpful. Buffet breakfast is good. Shops and restaurants are next to the Hotel. Hotel faces the beaches and sea with good view. Location of the hotel is about 30min taxi drive.

Excellence front team !

The room was large and comfortable although stylewise it was little dated. We ate twice in the restaurant - had seafood buffet in the evening and the Vietnamese set menu for lunch and both were good value and good quality. Universally staff were friendly, positive and helpful. A particular thanks to Anna who is a real treasure and a great representative for the Novotel.

We had a great view from our room and the people were very friendly and obliging we were very happu

Staffs were so kind. They were more than wonderful. They tried to keep help us in so many ways.

Everyone was so helpful

The service was excellent but the happy wheel should be scrapped. It was hopeless and that would be the reason there weren't customers!!

Your staff was excellent! Special thank you to one of your staff (I'm sorry, I forgot her name), when our friend's son had a injury she took us to the hospital and gave them extra care. if you want more details please call me on +6.. and I'm happy to acclaim what she've done to us.

Have just spent 9 nights in an ocean view room at the Novotel. I found my room to be lovely, clean with a great view. The staff are friendly and most helpful. The restaurant serves up a varied, plentiful breakfast. The spa experience was wonderful - serene, with lovely staff. Overall a wonderful experience for my first time in Vietnam. Would highly recommend the hotel. Only drawback to having an ocean view room is the early start by the locals at the beach - anytime from 4.30 am onwards and the loud music at 5.30 am for the locals doing their aerobics. However, I wasn't one to sleep in normally and didn't mind the early start to my day. Great hotel, great staff. Would stay there again.