Novotel Nha Trang Hotel 4 stars

Each and every time we come to the Novotel in Nha Trang we feel like coming home. As soon as you arrive, the staff make you feel special and it is just wonderful to see all the smiling faces again. The staff is outstanding from the doorman to the staff at reception, in the restaurant and the bar. The rooms are always cleaned perfectly and the personal touch in our room is just fantastic. Thanks Ms Anna.

Fine. I was on a business trip, so didn't have too much time in the hotel itself, but for the time I was there it was pleasant. One niggle was that the water in the bathroom was 1 or 2 degrees above room temperature at best (Room 1505)

We spent 2 Days recuperating at your hotel after experiencing the trauma of my husband being admitted to Vin Mec Hospital Nha Trang from cruise ship. He was admitted with double Pneumonia and spent 10 days there. On discharge we had to transfer to hotel whilst waiting for flights home. We are Accor Club members and chose your hotel to stay at. The Front Office Manager Tuan Nguyên was exceptional in ensuring we were well looked after throughout our stay. Nothing was too much trouble and all Front office staff, Concierge etc were extremely helpful. All spoke good English. The Hotel is located in a great location, and is a comfortable size not too big so service remains friendly and personal. Our room was excellent. Very clean and modern, a good size. Loved the bathroom. The Square restaurant offered a good variety and standard of meals and the staff here also provided excellent services. Due to my husband’s illness we did not leave the hotel. We spent a lot of time in the Lobby Bar a very comfortable and relaxed atmosphere where we could “people watch” during this time we were able to observe the staffs interaction with other guests and between themselves, they are obviously happy and take pride in their work, which says a lot for team management, and take pleasure in helping their guests to enjoy a memorable holiday experience. Accor Hotels should be very proud of this Hotel and the staff at all levels is to be commended.

Overall, I was highly pleased with the service provided at your hotel. Rooms are great as usual, spacious, clean and all have a great view (we did book 5 rooms). Staff is kind, helpful and highly competent. Please send my thanks to Ms Oanh at reception. She was a big help!

Excellence

Exceeded our expectations

Unexpected journey..very comfortable and so beautiful beach view..thank you so much for your arrangement

We loved the design and fit out of the room with its wonderful view The room was very clean. The staff were exceptionally friendly both at reception and in the dining room. They looked after us very well making sure we had our morning coffee

This was the second time I had stayed at your hotel. I stayed about 9 years ago, and loved the location and cleanliness of room, as well as the view from my side (facing southeast) balcony. I am back in Vietnam for work purposes, and I wanted to go back to Nha Trang. I really didn't look at any other hotels. I wanted to go back to the Novotel. The room was clean and quiet. Two things I find really important in a hotel. I liked the extra touch of having complimentary bottled water and some fruit waiting for me when I arrived. Additionally, I really liked the pedicure I received in the spa. The breakfast buffet was also nice, and I liked the fresh coffee from the machine.

Room with a nice view, clean and comfortable. Very cordial Personnel.

not too much time to enjoy the facilities, but fair breakfast

Staff went beyond, particularly loved our room and view.

All the staff are friendly and helpful. The breakfast is full of varieties and delicious. However the dinner is so so. The location is good and easy to find.

I've stay with this hotel for 2 nights and I enjoyed everpart of them. Everything is well. The room is nice, spacious and fantastic view. restaurants and bar are good. Spa, pool and gym also good equipment there. This is successful hotel

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