Novotel Nha Trang Hotel

Dear Ms. L, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Mr. T, Thank you so much for taking time to share your experiences in details during your stay with us. Your great compliments about the view and the comfortable room will be shared with the whole team members to let them know their dedication has been recognized. Your kind words will be a great encouragement for all of us to strive further in the hospitable services. We look forward to welcoming you for another wonderful & memorable holiday in the future Sincerely, Remi Faubel General Manager

Kính gửi Chị O, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của Chị liên quan tới thời gian nghỉ tại Novotel Nha Trang. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của chị với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn chị một lần nữa vì đã chia sẻ cảm nhận của chị và chúng tôi hy vọng sẽ được đón tiếp chị quay lại khách sạn một ngày không xa. Trân trọng, Remi Faubel General Manager

Dear Ms. L, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Remi Faubel General Manager

Dear Mr. L, Thank your for staying with us and sharing your recent experience at our hotel. What a fantastic working day for Novotel Hotel entire team when we received your great comment about us. Regarding the bathtub we will take the comment on board and when we do an upgrade we will ensure that we incorporate your feedback. What you had shared gave us a big encouragement for what we have and are doing day by day to meet our value guest's desire. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel General Manager

Dear Ms. T, Thank you for sharing your amazing review for our hotel. I am glad to know that you had an enjoyable stay with us and our team was able to offer you their usual hospitality. It is a pleasure to read your feedback and I am sure it will inspire other travelers to visit us very soon. I am sorry to read that your breakfast experience was not up to your standards. Please accept my apologies for the inconvenience experienced. Your comments are very important to us as we will communicate them to the concerned departments in order to provide better service and prevent further discomfort for our next guests; therefore, could you please inform and explain to us what where your feelings towards our restaurant and more precisely your breakfast experience. And regarding the staff we will have more training courses to improve our staff's skill. I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel welcome, Remi Faubel General Manager

Dear Mr. L, Thank your for staying with us and sharing your recent experience at our hotel. What a delight to read such kind words about our property and the service delivered by our dedicated team. Please rest assured that I will share your feedback with the entire team, great way to celebrate their passion and dedication to offer memorable experiences to our loyal guests. Looking forward to welcoming you again in the nearest future. Feel Welcome, Remi Faubel General Manager

Dear Mr. F, Thank you for sharing your great feeling and experience when staying with us. Fantastic, meaningful and thankful feeling was what we got when receiving your great comment! From those points, we knew we successfully accomplished our mission. I shall proudly share your kind words to our entire team, that will be a great way to celebrate their passion in work. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel welcome, Remi Faubel

Dear Ms. C, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Mr. A, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are glad that our service particularly on guest room condition with clean, tidy room and best view in town, good location were up to your expectations throughout your stay here with us. We really apologize for the non-professional of the staff at some outlet did not meet your expectation. I understand you don’t need an excuse, what you need is a service improvement, please be assured that all services performed by our staff would be supervised more carefully and the next training program will include the experience. Thank you again for sharing your experience, and we hope to welcome back you to hotel in the nearest future. Sincerely, Remi Faubel General Manager

Dear Ms. L, Thank you so much for taking your precious time and sharing your wonderful experience with us. It's always our best fantastic way to start our working day with kind comments like yours. I and all entire hotel team are really happy to know that you had extremely enjoyed your stay will our great view room with amenities and helpful service from attentive staffs. Your kind comment will be sent to all our staffs as a great motivation for their working spirit. Once again, thank you very much for sharing your concerns a. And we all look forward to welcoming you again soon at Novotel Nha Trang this Summer. Feel Welcome, Remi Faubel General Manager

Dear Ms. D, Thank your for staying with us and sharing your recent experience at our hotel. What a fantastic working day for Novotel Hotel entire team when we received your great comment about us. What you had shared gave us a big encouragement for what we have and are doing day by day to meet our value guest's desire. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel General Manager

Dear Ms. N, Thank your for staying with us and sharing your recent experience at our hote. What a fantastic working day for Novotel Hotel entire team when we received your great comment about us. What you had shared gave us a big encouragement for what we have and are doing day by day to meet our value guest's desire. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel

Dear Mr. H, We very much appreciate your comments regarding your stay at the Novotel Nha Trang! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Remi Faubel General Manager

Dear P,L, First of all, let me express our sincerest regrets that our hotel standards did not meet your expectation during your stay at Novotel Nha Trang. Please accept our profound apologies for this. At Novotel Nha Trang, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be informed that we will do some renovation work in all the guest rooms at the end of June, with focus on hotel rooms. It is very important to us that our Le Club members receive a superior service and are enjoying their stay with us in fully. I do sincerely hope that our effort in room renovation will help you to use Novotel Nha Trang once again and the whole team would be delighted to welcoming you back to enjoy our superior service as most of other guest experiences. Sincerely, Remi Faubel General Manager