Novotel Nha Trang Hotel 4 stars

Your concierge girl named Hoang Nhu Xuan Vo was amazing when we got to your hotel we were upset as we had been ripped off in travel to your hotel we had to pay 900000 dong and were really upset when we realised nothing was too much trouble for Hoang and she truly made our stay so much better thank you Hoang....

It is good location, I like the room design and most of the staff is perfect

Good Service

Most pleasant trip ever to Nha Trang

Trung tuan thang 7/2019 chung toi da co chuyen nghi duong cung gia dinh tai khach san cua cac ban. Chung toi nhan thay moi cai phuc vu deu rat tot. Dac biet la su giup do cua ban quan ly khach san noi chung va co Thao/ Oanh trong viec giup do chung toi tim lai visa cua 3 khach de quen va co Oanh da rat nhiet tinh trong viec tim cach goi ve Sai Gon de kip chuyen bay. Chung toi rat lay lam cam kich. Thay mat gia dinh, xin goi loi cam on den toan the ban lanh dao khach san va nhan vien, xin chuc toan the that nhieu suc khoe va thanh cong.

Friendly staff and clean room with a beautiful view of the sea

We visited second time in Novotel Nha Trang because we had a really good memory with here. one thing that I want to mention was amenities were not fully set up in the room. Conditioner and Body lotion, bathrobe were not in the room when we checked in. but staffs fill them up quickly after we requested, so everything was fine. We are really appreciate all kind staffs, and especially, receptionist; Mr.Thang. He is professional and took care of us! Thanks to him, We spent unforgettable time with Novotel Nha Trang! Thank you again! I will definitely recommend to my friends and I want to visit again^^

Satisfied

Housekeeper not provided body lotion during my stay. No more local food on breakfast and overall taste not good. If compare with Novotel Yangon, their service are better more here.

Hotel employees are friendly, room is well-organize but superior room is rather small compare to what I see in website (42 m2 but in fact only about 30 m2) and mini bar don't have much drinks to choose, buffet also does not have many food type and repeat almost the same every day

Satisfied.

It was very nice experience to stayed in Novotel Nha Trang. Including the staff in front, round bar, maid service all of the staffs are very nice and helpful. I will definitely stay in Novotel Nha Trang on next vacation

Thanks for up grading me to sea view room & we loved the stunning view of Nha Trang. Your staff are friendly & helpful from front desk to concierge. Room is perfectly clean & comfortable mattress & bedsheets. We enjoyed the stay very much.

Staff member Ann helped me a lot when I had a very bad taxi driver from airport to the Novotel. As I had visited Nha trang 15 times prior I knew the taxi driver was trying to rip me off trying to charge me double what is the normal price. Ann stepped in to diffuse the situation when concierge could not do anything to help me.. During our stay this year, the beach process and rules changed and not for the better. For the first few days we walked across the road to the beach where there was a novotel employee there to give out towels and to allocate beach sunbeds and sell cold drinks. He kept an eye on us, the Novotel guests and was there to help us if needed. This was a valued service. Then overnight everything changed. We walked across the rd to the beach to find a non novotel stall seller and no novotel help and instead were told in a rude manner "go back to the hotel to get your towels." So in the heat we walked back for towels then back to the beach.. Perhaps if something major like this is to change for the guests we need to be alerted to this change by a letter under our door. For days after I saw many frustrated novotel guests arrive at the beach without towels only to be told go back to the hotel foyer to get your towels. I have stayed at Novotel Nha trang 6 times over 10 years and every time the size of the beach area allocated to Novotel guests has shrunk. I was told this trip that Novotel are only allowed 24 beds. Also told that hotels further back from the beach are paying more money to reserve beach area for their hotel guests. Novotel hotel is a big hotel and to think they are only allowed 24 beds at any one time is not good. Many times we didn't get one of those 24 beds and had to lye on the sand in the sun. This is not a good thing and Novotel need to be careful to look after their guests as customers like me decide to stay at Novotel for the fantastic location, unobstructed beach views, good staff and beach access and umbrellas, towels and beach lounge usage. I worry it will come to a point where the constant new hotels are willing to pay more in rent for the beach space and novotel will be squeezed out altogether. A few years back we had a huge beach area and lots of sun beds. The communication about the beach towels being taken from the concierge was very poor. After I mentioned this to the front desk I noticed a small sign ( on our last day) that simply said "towels'. It was so small and not in a very prominent position that most guests missed it and went to the beach without towels and were forced to return to the hotel. Because of Ann and the other good quality staff I will book in again next time to stay at Novotel. I do hope they can resolve the ever shrinking beach asset and towel situation before my next holiday in Nha Trang in 2020.

At first, we highly appreciate your services. They are very well. The food and drinks are very delicious. We will come back there to relax and enjoy your resort next times