Novotel Nha Trang Hotel

Dear Mr. M, A very warm thank you for taking the time and share your wonderful experience with us. At Novotel Nha Trang, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel General Manager

Dear Ms. T, Thank you for sharing your wonderful review to Novotel Nha Trang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. Thank you for your compliments about our great service, comfortable facilities, amazing location and our friendly staffs. I shall proudly share your kind words to our entire team, a great way to celebrate their passion in work. I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel Welcome, Remi Faubel General Manager

Dear Mr. N, While we are delighted to learn that our staff and our service have impressed you greatly, it is regretted to hear that our Spa treatment doesn't meet your expectation. We apologize you about that. It would be great if you can share some more details about it for our improvement. I also knew that you had to wait for your room around 10 minutes after check-in, which may affect to your marking for our score. At Novotel Nha Trang we always try the best to give our guest earlier check in before 02:00 pm (international check in time), and we even often free upgrading our guest's room, as we did to yours, to shorten your waiting time. We're sorry to let you feel uncomfortable, in any cases. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Mr. C, A very warm thank you for taking the time and share your wonderful experience with us. At Novotel Nha Trang, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel General Manager

Dear Mr P. M, Thank you so much for choosing Novotel Nha Trang and for your interesting review. While we are delighted to hear that our room have impressed you greatly, it is regretted to hear that our minibar items and souvenir shelves set up does make your feel uncomfortable. We apologize you about that. As our intention to recall to our guest the memory about Novotel Nha Trang, the souvenir toys shelves were made. They always have the Novotel stamps just like other minibar items in the room, for helping our guest identify which one is complementary. The minibar list in your room has the same meaning. We're also sorry for not providing you the city bus network information, which often changes by our government due to the traffic jams happens regularly in Nha Trang city. We afraid that the lack of updated information may lead you to the unwanted places or you could get lost, in the worse case. Once again thank you so much for sharing your experience and your concerns, and we are looking forward to welcome you next time in Novotel Nha Trang. Sincerely, Remi Faubel General Manager

Dear Ms. H, Thank you for sharing your wonderful review to Novotel Nha Trang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. Thank you for your compliments about our great service, comfortable facilities, amazing location and our lovely staffs. I shall proudly share your kind words to our entire team, special Mr. Tuan, Ms. Anna, Ms. Tu and Ms. Man, a great way to celebrate their passion in work. I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel Welcome, Remi Faubel General Manager

Dear Mr. L,, It is a great pleasure to learn you enjoyed your vacation thoroughly . Comments from guests , such as yourself, are much appreciated. Our whole team members certainly are motivated a lot to learn they performed beyond and above the expected to exceed guests' expectations! We look forward to seeing you back soon for another perfect time. Sincerely, Remi Faubel General Manager

Dear Mr. G, A very warm thank you for taking the time and share your wonderful experience with us. At Novotel Nha Trang, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel General Manager

Dear Mr. R, Thank you for your wonderful review highlighting the well taken care of by our warm hospitality and attentive colleagues who contributed to making your stay an exceptional one, the breakfast offerings, well – appointed room and convenient location... Your kind words will be sent to the team to encourage them to strive for service excellence in all that we do. Once again, we appreciate your high recommendation and always look forward to seeing you back soon. Sincerely, Remi Faubel General Manager

Dear Mr. P, We would like to thank you for choosing our hotel as your accommodation choice during your recent trip to Nha Trang. It is always a pleasure to receive your feedback, especially about the Wifi. I will share your comments with involved department. At Novotel Nha Trang, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission. Moreover, your great comment is our big gift in the day which inspires us to try hard and meet higher service quality requirement. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel

Dear Mr. H T, Thank you for taking the time to share with us about your experience at the Novotel Nha Trang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We also would like to confirm that your room actually was upgraded from Standard to Deluxe type. Once again we appreciate your constructed feedback, and it is our hope that you will give us another opportunity to show you the better image of Novotel Nha Trang in the near future. Sincerely, Remi Faubel General Manager

Dear Ms. H, It is with our great honor to receive such wonderful review from you and very delighted that the very best services we provided have met your expectations thoroughly Working in the hospitality & receiving such kind words certainly made us much more motivated, we we strive further to dedicate the excellent customer care to all guests. Looking forward to welcoming you back should your trip bring you here again ! Sincerely, Remi Faubel General Manager

Dear Ms. D We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are glad that our service particularly on guest room condition and reasonable price for minibar, the prompt & attentive customer service were up to your expectations throughout your stay here with us. Your kind words have been shared with the team as an encouragement for all of them to continuously strive to provide the best quality of service possible. Look forward to seeing you back soon. Sincerely, Remi Faubel General Manager

Dear Mr. G, It is a pleasure to receive positive feedback about the service of our hotel and your pleasantness with our room upgrade. Your warm compliments will be an encouragement to the whole team. I am very concerned that on this occasion we failed to meet your expectation and you were disappointed by the condition of our Aqua meeting room and breakfast quality, my sincere apology to you. Please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence. About the welcome drink voucher, it’s actually a soft benefit offered from our hotel, which sorting accordingly to member’s level. The higher level means more choices of drinks. However, your comment has been addressed to the higher management levels, and with the sincerely being open to guests' feedback, we’re planning to change the design of our voucher to avoid the confusion in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you and best regards, Remi Faubel General Manager

Dear HelenPatricia E., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are glad that our service particularly on guest room condition, the breakfast was good with plenty of variety , good location and specially the prompt & attentive customer service were up to your expectations throughout your stay here with us. Your kind words have been shared with the team as an encouragement for all of them to continuously strive to provide the best quality of service possible. Look forward to seeing you back soon. Sincerely, Remi Faubel General Manager