Novotel Nha Trang Hotel

Dear Ms. H, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel especially the friendly and helpful staff. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Remi Faubel General Manager

Dear Mr. C, We are most delighted to know that you found the hotel’s address highly accessible to various entertainment outlets such as shopping centers, beach,... just within walking distances. Likewise, we are glad that you were well taken care of by our kindness staff and really impressed by the stunning view of our room. We will share your kind words with all the team to inspire them to constantly work towards delivering genuine service for all guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Mr. H, Thank you very much for you kind compliments and for your recommendation during your stay in Novotel Nha Trang! We are pleased to hear you are impressed by the hotel service overall especially the amazing view from your room to our professional staff who looked after you well during staying here. We will share your positive feedback with all the team who will definitely be motivated to know their efforts got recognized! Look forward to welcoming you here again to make your next trip more memorable than the recent one. Sincerely, Remi Faubel General Manager

Dear Mr. T, Many thanks for your positive review during your stay in Novotel Nha Trang!. And we are more delighted you had an overall wonderful experiences on this occasion. We fortunately have professional team members who went above and beyond their excellence to exceed guests' expectations. Your great words are the huge motivation for all of us to keep moving forwards We look forward to welcoming you for another wonderful & memorable holiday in the future. Sincerely, Remi Faubel General Manager

Dear Mrs. S and Mr. H, Thank you very much for you kind compliments and we wish you all the best in your future life together. We are pleased to hear you are impressed by the hotel service overall, from the comfortable room, the varied buffet breakfast... to our professional staff who looked after you well during staying here. We will share your positive feedback with all the team who will definitely be motivated to know their efforts got recognized! Look forward to welcoming you here again to make your next trip more memorable than the recent one. Sincerely, Remi Faubel General Manager

Dear Ms. G, We very much appreciate your comments regarding your stay at the Novotel Nha Trang and for your loyalty towards AccorHotels. We are delighted to read that you had an excellent stay,friendly staff and enjoyed your meal at our Restaurant . It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Remi Faubel General Manager

Dear Mr.T, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is most delighted to hear that our excellent hospitality from the team members as well as the convenient location, clean room impressed you greatly and contributed to your stay a memorable one. We really apologize for the inconvenience of the room key during your stay with us. Your observations of room key will also be taken into consideration for development changes. Thank you again for sharing your experience, and we hope welcome you back in the near future. Sincerely, Remi Faubel General Manager

Dear Mr. Y, Thank you for sharing such a lovely review and your recommendation of the hotel during your stay in Nha Trang! It is always a pleasure to receive positive and feedback. We are glad that our service particularly an amazing room with incredible view of the Sea was up to your expectations throughout your stay here with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcoming you in the near future. Sincerely, Remi Faubel General Manager

Dear Ms. H, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Remi Faubel General Manager

Dear Mr. H, A very warm thank you for taking the time and share your wonderful experience with us at Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially involved department to improve service. At Novotel Nha Trang, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Mr. H, We very much appreciate your comments regarding your stay at the Novotel Nha Trang! We are glad that good location, comfortable bed and the large room, especially the friendly staff for your refresh before leaving for another trip have inspired you and brought memorable experiences. Thank you for your kind feedback, and we hope to welcome you back to Nha Trang in the near future. Sincerely, Remi Faubel General Manager

Dear G.T Thank you for taking the time to tell us about your experience at the Novotel Nha Trang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do admit that the lifts, the table at our restaurant and space at the pool could be challenging during high occupancy periods of the hotel, though we are currently attending this shortfall and reviewing different options to improve the level of comfort during those periods. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problems and prevent future occurrence. I do hope we will have the opportunity to welcome you back at Novotel Nha Trang and be able to give you a more impressive arrival experience Sincerely, Remi Faubel General Manager

Dear Mr. P, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive your feedback. I will share your comments with our team. We regret that our breakfast and service at restaurant did not meet your expectations. Your comment has been carefully noted and will be taken into account for next training. We also have many plans to train our staff to get better skill serving guest. Your feedback is extremely valuable to us as it helps us improve the quality of our service better meet your needs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Ms. M, Thank you for sharing your wonderful review . I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. Thank you for your compliments about our great service, amazing location and our lovely staffs. I shall proudly share your kind words to our entire team, a great way to celebrate their passion in work. I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel Welcome, Remi Faubel General Manager

Dear Ms. T, Thank you for taking the time to tell us about your experience at the Novotel Nha Trang. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We always actively response and participate in other activities and program of Planet 21 to contribute to the environment protection. Refers to the changing from using paper bag instead of plastic bag in the hotel, our hotel's managers were informed, and we are going to apply it in the soonest time possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Remi Faubel General Manager