Novotel Nha Trang Hotel

Dear Mr. Ch, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We will share your generous compliments with the team members who are worthy to receive such praises for their performance Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Remi Faubel General Manager

Dear Ms. C, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Mr. S, It is with our great honor to receive such wonderful review from you and very delighted that the very best services we provided have met your expectations thoroughly . The whole team are much motivated by such kind words and appreciated your assurance of return . Thank you so so much. Sincerely, Remi Faubel General Manager

Dear Mrs. T, Thank you for sharing your amazing review . I am glad to know that you had an enjoyable stay with us and our team was able to offer you their usual hospitality. It is a pleasure to read your feedback and I am sure it will inspire other travelers to visit us very soon. Could you please share with us more experience about breakfast at our restaurant? I shall proudly share your feedback with the entire team, great way to celebrate their passion and dedication to offer memorable experiences to our loyal guests. I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel welcome, Remi Faubel General Manager

Dear Mr. C, Thank you so much for taking your precious time and sharing your wonderful experience with us. It's always our best fantastic way to start our working day with kind comments like yours. I and all entire hotel team are really happy to know that you had extremely enjoyed your stay will our great view room with amenities and helpful service from attentive staffs. Your kind comment will be sent to all our staffs as a great motivation for their working spirit. I am sorry that the payment for accommodation made you feel unpleasant but we had to do it follow the policy of the bank for safety accounts as we explained you before. And we are working with the bank to refund the money to your account. You will get your money back as soon as possible. Once again, thank you very much for sharing your concerns a. And we all look forward to welcoming you again soon at Novotel Nha Trang this Summer. Feel Welcome, Remi Faubel General Manager

Dear T,D,N, Thank you for your sharing experience; it is our hope that you will give us the opportunity to better serve you in the near future. I am sorry about our staff did not give you the welcome drink voucher upon checking in, thank you for your inform, we will pay more attention to train our staff more to avoid similar mistakes in the future. In general, please accept our apologies and your comments have been most helpful for us to improve on our continues effort to satisfy our customers. Thank you for your sharing experience; it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Remi Faubel General Manager

Dear Mr. L, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. Could you please share with us more experience about breakfast at our hotel? I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the service time at the beach, you may wish to know that the amount of sun beds & umbrellas are limited and we are opening from 8:00 to 17:00 daily and must be following the government's policy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Lamping L., Thank you for taking the time to tell us about your experience at the Novotel Nha Trang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is through feedback such as yours about the English newspaper and the hard pillow that we are able to improve the quality of our products and services to better meet the needs of our guests. Once again, we thank you very much for sharing your concerns and your continued support. We all look forward to welcoming you again soon at Novotel Nha Trang. Sincerely, Remi Faubel General Manager

Dear Mr. C, Thank you for sharing your amazing review. I am glad to know that you had an enjoyable stay with us and our team was able to offer you their usual hospitality. It is a pleasure to read your feedback and I am sure it will inspire other travelers to visit us very soon. I am delighted to know that you were enjoyable with our ocean view room, location and breakfast. I shall proudly share your feedback with the entire team, especially to Ms. Thao. Besides that, could you please share with us more experience about check in procedure or staffs in our hotel?Your kind comment will be sent to all our staffs as a great motivation for their working spirit. I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel welcome, Remi Faubel General Manager

Dear Mr. G, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. Could you please share with us more experience about check-in and check-out procedure? I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Mr. N, Warm greeting from Novotel Nha Trang! I really appreciate your kind words, reflecting what we love to offer to our guests: a fantastic journey and an excellent service from the standout staffs. Please rest assured that I will share your feedback with the entire team, great way to celebrate their passion and dedication to offer memorable experiences to our loyal guests. Once again, thank you very much for sharing your concerns and your continued support. And we all look forward to welcoming you again soon at Novotel Nha Trang. Feel Welcome, Remi Faubel General Manager

Dear Ms. L We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive and negative feedback.I apology for the connecting room and the welcome drink of members. We already take note on system about your request for the next booking. We also would love to thank you for your nice words about the room decoration and amazing bathroom.We do hope to welcome you back to our hotel again to recognize a new image of our hospitality. Sincerely, Remi Faubel General Manager

Dear Ms. L, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Dear Ms. S, Thank you so much for taking your precious time and sharing your wonderful experience with us. It's always our best way to start our working day with kind comments like yours. I and all entire hotel team are really happy to know that you had extremely enjoyed your stay will our sea-view room, great breakfast and helpful service from staffs. Your kind comment will be sent to all our staffs as a great motivation for their working spirit. Once again, thank you very much for sharing your concerns a. And we all look forward to welcoming you again soon at Novotel Nha Trang this Summer. Feel Welcome, Remi Faubel General Manager