Hotel - Novotel Nha Trang
Novotel Hotel Novotel Hotel

Novotel Nha Trang Hotel

4.5/5 2,108 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • NHA TRANG
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Novotel Nha Trang offers seven kinds of rooms: Standard, Superior, Superior Ocean, Deluxe, Executive, Junior Suite and Suite. All include balcony and sea views.

  • 154 rooms
  • 60 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 family rooms
  • 24 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • DDI - Direct Dialing In
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,227 reviews

Our guest reviews for Novotel Nha Trang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,108 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Elaine Couples - 17/09/2018 AccorHotels certified review
« Relaxation at its best »

We were made to feel really special and as if all the staff knew and remembered us personally. All the staff were very friendly extremely helpful and polite. the room was extremely comfortable and spacious and the mini bar very well priced. Hope to come back one day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are glad that our service particularly on guest room condition and reasonable price for minibar, the prompt & attentive customer service were up to your expectations throughout your stay here with us. Your kind words have been shared with the team as an encouragement for all of them to continuously strive to provide the best quality of service possible. Look forward to seeing you back soon. Sincerely, Remi Faubel General Manager

Anonymous Business - 17/09/2018 AccorHotels certified review
« Good service, comfortable rooms, could use some refurbishing in some areas »

Check in at the hotel was quick and was pleased to get an upgrade to an ocean view room. The rooms have a somewhat strange design with steps to the balcony (a bit dangerously close to the bed) and also in the bathroom but it was otherwise fine. Would be good to get a plug point near the bed. We rented a room for a business meeting near the pool and were somewhat disappointed with the state of the room. It was near the pool so it felt quite hot and needed painting or renovation. The floors were concrete instead of carpet and there was old equipment stored there. We asked for coffee to be brought in and wires had to be run all over the place. At one point I opened the coffee machine to see if there were any beans left and a cockroach came out! Would suggest not offering this room anymore for meetings unless it is renovated and the air flow improved. The service was excellent at the hotel overall. At one point I asked the front desk for assistance finding a men's clothing store to buy a tie and the person offered to lend me some of his ties from home! Very thoughtful of him. We received a coupon for a free welcome drink but it was disappointing that it did not cover alcoholic beverages (only coffee, tea, soft drinks). There was even a warning on the coupon about the dangers of excessive alcohol consumption so it was very surprising that I could not get a real drink. The coupon should say "only covers non-alcoholic drinks".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G, It is a pleasure to receive positive feedback about the service of our hotel and your pleasantness with our room upgrade. Your warm compliments will be an encouragement to the whole team. I am very concerned that on this occasion we failed to meet your expectation and you were disappointed by the condition of our Aqua meeting room and breakfast quality, my sincere apology to you. Please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence. About the welcome drink voucher, it’s actually a soft benefit offered from our hotel, which sorting accordingly to member’s level. The higher level means more choices of drinks. However, your comment has been addressed to the higher management levels, and with the sincerely being open to guests' feedback, we’re planning to change the design of our voucher to avoid the confusion in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you and best regards, Remi Faubel General Manager

Glenand H. E. Friends - 17/09/2018 AccorHotels certified review
« Staff were amazing and the balcony sea view rooms were stunning. »

We couldn't believe the service we had while staying at the Novotel. Breakfast was good with plenty of variety. The rooms were of a very high standard. The location is great right on the beach and walking distance to markets and restaurants. We would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HelenPatricia E., We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are glad that our service particularly on guest room condition, the breakfast was good with plenty of variety , good location and specially the prompt & attentive customer service were up to your expectations throughout your stay here with us. Your kind words have been shared with the team as an encouragement for all of them to continuously strive to provide the best quality of service possible. Look forward to seeing you back soon. Sincerely, Remi Faubel General Manager

Karen A. Friends - 17/09/2018 AccorHotels certified review
« Great experience »

The staff were fantastic especially Ann and Anna. They were so helpful to us helping our friends with getting an earlier flight home due to there father being unwell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A, Thank you for sharing such a lovely review and your recommendation of the hotel during your stay in Novotel Nha Trang! Your kind words have been shared with the team, especially to Ms. Ann and Anna , as an encouragement for all of them to continuously strive to provide the best quality of service possible. Thank you again for sharing your experience, and we are looking forward to seeing your family and you back soon. Sincerely, Remi Faubel General Manager

P. K. Friends - 16/09/2018 AccorHotels certified review
« Excellent staff made it a very enjoyable 5 nights »

Fantastic front-liner staff. From check in, baggage handling to breakfast and concierge. Pool is a disappointment but Spa experience excellent. Beach service could improve. Beach attendants should be trained to anticipate guest utilising the beach. Lounges are full of sand and haphazardly arranged. Only worry of the attendants was collection of towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P, Thank you for taking the time to tell us about your experience at the Novotel Nha Trang. I am sorry that your experience did not meet your expectations for the swimming pool and the beach service; please allow me to express my sincerest apologies. Your great compliments about the attentive customer service from our Front Desk staff, the Concierge team and Spa service. I will be shared with the whole team members to let them know their dedication has been recognized. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Remi Faubel General Manager

Shirley G. Families - 14/09/2018 AccorHotels certified review
« Mrs shirley Goidwin »

Hotel lovely Miss Anne receptionist is fantastic so helpful excellent service from her very good to us You need some new. Sun beds on beach most broken and there needs to be lights to cross road to beach very dangerous road

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive and negative feedback. I will share your comments with our team especially to Ms. Ann for her passion of work and the Beach service Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we have another change to serving you in the near future. Sincerely, Remi Faubel General Manager

Phu D. Business - 13/09/2018 AccorHotels certified review
« An excellent experience »

The room is beautiful, extraordinary view with nice staff. But I think it will be better if you have more checkin/checkout counter. Regards,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D Thank you for taking the time to give us your experience of the hotel. We take pride in providing our guests with the high standard of service and are most delighted to hear that you felt this way by our warm hospitality from the staff members and the best service we have on offer. Your kind words will be sent to the whole team as it will inspire us to continually go above and beyond for our guests. Look forward to making your next trip more comfortable and memorable than the recent one in the nearest time. Sincerely, Remi Faubel General Manager

Anonymous Business - 13/09/2018 AccorHotels certified review
« Warm hospitality »

Very pleasant, the view was great and the service was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L, Thank you for choosing Novotel Nha Trang hotel for your stay in Nha Trang. No word can express our joy to see our associates went above and beyond their excellent to exceed your expectation and to leave such impress on you on this occasion ! This is an encouragement for us to strive more to dedicate the hospitable service to all guests at always Looking forward to welcoming you should your trip bring you to Nha Trang again!. Sincerely, Remi Faubel General Manager

N. V. H. Couples - 13/09/2018 AccorHotels certified review

Everything was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Remi Faubel General Manager

L. Families - 13/09/2018 AccorHotels certified review
« good located, welcomeing hotel »

front desk was very kind. close to main sites, all walkable. exchange rate of the front was good, parasols of the beach were nice. pool is small but always not so many people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L, Thank you so much for sharing your positive comments during your stay here at Novotel Nha Trang!. We are glad that great location, comfortable room,good swimming pool especially the front desk are kind and friendly have inspired you and brought memorable experiences. We hope to welcome you back to Nha Trang in the near future and in the meantime best regards Sincerely, Remi Faubel General Manager

Glen E. Friends - 12/09/2018 AccorHotels certified review
« Absolutely brilliant service. Rooms were of a very high standard. »

We would most definately stay again. Ann and Anna went out of there way for our group as one of the couples had an emergency and had to get a flight back to Australia as soon as possible and they were so helpful in arranging this for them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. and Mr. E, We very much appreciate your comments regarding your stay with us. We are most delighted to hear of your generous compliments regarding the service you have received from our dedicated staff on this occasion. At Novotel Nha Trang, we pride ourselves with serving guests with distinction and we are glad that we have surpassed your expectations in all aspects of our hotel facilities, products and service delivery. In particularly, you loved the friendliness and willingness of our staff especially Ms. Ann and Ms. Anna…. that contributed to making your day a memorable. We will share your kind words with all the team to inspire them to constantly work towards delivering genuine service for all guests. Look forward to seeing you back soon with us in the nearest time. Sincerely, Remi Faubel General Manager

Victoria G. Couples - 12/09/2018 AccorHotels certified review
« Extremely helpful front of house staff and clean amenities »

Very welcoming staff, very clean amenities, including pool. Everyone is very friendly and helpful. Buffet breakfast has a very wide variety of food on offer. Room service was great, we also had the high tea which was lovely. The restaurant was hot every time we went for breakfast and was a little uncomfortable to eat in. Also downstairs at the bar we experienced at least 3 occasions where the cocktails we wanted were not available due to juice or fruit being unavailable. There was also a bit of a communication barrier with the staff on the beach when it came to ordering drinks. Otherwise the stay was very comfortable and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.G, We very much appreciate your comments regarding your stay with us. At Novotel Nha Trang, our associates always strive to create memorable hotel experience for all our guests and are also delighted that you found the service excellent.It is most encouraging to hear that you enjoyed the nice room, high tea and the attentive customer service that contributed to your stay a memorable one. We really apologize for the inconvenience of the service at Lobby Bar, restaurant and communication with the staff at beach caused you during your stay here. I will shear your comment to our Departments to improve our service. Hope to welcome you back to enjoy these services in the near future. Sincerely, Remi Faubel General Manager

Lina Couples - 12/09/2018 AccorHotels certified review
« Fantastic Stay! »

All the staffs are super friendly and really made us feel so welcomed. The front desk officer upgraded us to the highest floor with fabulous sea-view. The room are so spacious and the room is so clean. The housekeeping team are so friendly. They waited for us to clean our room. Liked the room so much. The location is superb! Just across the beachfront and it's near to everyway. All reachable within few minutes walk. Night Market is near too. Only thing that I'm dissapointed is I can't earn any points or enjoy any Accor membership benefits due to I booked the hotel through 3rd party.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L, Thank you for sharing such a lovely review and your recommendation of the hotel during your stay in Novotel Nha Trang! We are glad that our service particularly on the prompt and attentive customer service,fabulous and clean sea-view room,the housekeeping team are so friendly and good location,... were up to your expectations throughout your stay here with us. Your kind words have been shared with the team as an encouragement for all of them to continuously strive to provide the best quality of service possible. Look forward to seeing you back soon. Sincerely, Remi Faubel General Manager

Jane W. Friends - 12/09/2018 AccorHotels certified review
« Unbelievable staff who went above and beyond. »

I would like to single out your staff member Anne from reception who helped us so much, we had to leave early due to a medical emergency back home. Anne arrange everything for us and even accompanied us to the travel agent and bank. Anne is such an asset to your hotel, cannot thank you enough. We were only at the hotel one night but loved everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is truly a delight to hear you had a wonderful experience even you just stay for one night at Novotel Nha Trang hotel and you were pleased with the high standard of service as well as the excellent hospitality from the staff members especially Ms. Ann on this occasion. We will sent your kind words to Ms.Ann and the rest of team and look forward to seeing you back soon in the nearest time. Best regards and have a nice day! Remi Faubel General Manager

Flora B. Couples - 10/09/2018 AccorHotels certified review
« Perfect location and friendly staff. »

Enjoyed too much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F, Thank you for sharing your wonderful review to Novotel Nha Trang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. Thank you for your compliments about our great service, comfortable facilities, amazing location and our lovely staffs. I shall proudly share your kind words to our entire team, a great way to celebrate their passion in work. I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel Welcome, Remi Faubel General Manager

Quyen N. Families - 10/09/2018 AccorHotels certified review
« Very nice and great location hotel »

We were very warmly welcomed by staff, GM and ADOS. Thanks for giving so nice room with fantastic seaview. However, we found strong smell in the room so had to turn off air-con and opened the door to balcony to have fresh air so it was a bit hot at night. Breakfast was very good also but there was too much asian food rather than international.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Q, It is with great pleasure to read your generous review appreciating the comfortable room with fantastic sea view,the attentive customer service from our staff, the comment about the accommodation and breakfast ... that you received during staying with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

Minjungson Couples - 10/09/2018 AccorHotels certified review
« it was wonderful time »

i had a perfect time with Novotel. Everybody so kind, clean room, perfect sevice and good location. thank you for mske me good moment in nhatrang

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S, A very warm thank you for taking the time and share your wonderful experience with us. At Novotel Nha Trang, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel General Manager

Cuong N. Business - 07/09/2018 AccorHotels certified review
« Meet expectation »

Nice hotel with beautiful sea view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C, Thank you for sharing your wonderful review to Novotel Nha Trang. I was very pleased that you enjoyed your experience and that our team was able to offer you their usual hospitality. Thank you for your compliments and comment about our service, especially about quality of food and beverages. I shall proudly share your kind words to our entire team, a great way to celebrate their passion in work. I am looking forward to welcoming you back very soon for another exquisite journey with us. Feel Welcome, Remi Faubel General Manager

Z. W. Families - 07/09/2018 AccorHotels certified review
« so good »

feel good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z, A very warm thank you for taking the time and share your wonderful experience with us. At Novotel Nha Trang, our aim is to offer higher quality of services; also I am delighted to hear that we successfully accomplished our mission. Thank you again for your comments. We hope to welcome you back in the nearest future for another wonderful journey. Feel Welcome, Remi Faubel General Manager

Victoria D. Couples - 06/09/2018 AccorHotels certified review
« Victoria Debenhan »

disappointed at the state of the beach lounges and that people were holding them for hours whilst other guests were turned away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D, We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that we are taking appropriate measures to solve the problem you encountered during your stay here and not to repeat it in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Remi Faubel General Manager

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