Novotel Suites Montpellier Hotel 4 stars

TripAdvisor rating 3.5/5 880 reviews
Novotel Suites Montpellier
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Room 1

Number of guests
Children's age
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Hotel extras

  • Modular suites adapt perfectly to your family stays or business trips

  • Dining area with cooked dishes available 24/7.

  • Free WIFI, free digital press, Virtual Concierge.

  • Revitalizing sessions offered

  • Loan of a Smart car to make a trip to the seaside or to discover the rich heritage of the area

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutique Gourmande
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Clay tennis court (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Suites Montpellier

45 avenue du Pirée
34000
montpellier
france

Tel: +33467205757

Fax: (+33)4/67205858

Contact email

Check-in from 14h00

Check out up to 12h00

  • TAM :   1 ET 4 PLACE DE L'EUROPE

  • By plane

    FREJORGUES AIRPORT At 8.1km / 5.03 miles

  • By train

    GARE SAINT ROCH At 1.7km / 1.06 miles

GPS :43.609733, 3.895011

Our accommodations

Classic Room - 1 double bed

  • Max. number of persons: x2
  • Area: From 18
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Suite with 1 double bed and 1 single sofa bed

  • Max. number of persons: x3
  • Area: From 30
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Suite with 1 double bed and 1 sofa bed for 2 children

  • Max. number of persons: x4
  • Area: From 30
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

BAR DE L'HOTEL

Photo non contractuelle / Strictly non binding

Enjoy a selection of cold drinks, fruit juices, wines and aperitifs and take the time to relax with your family or friends in a warm and cozy atmosphere at the Novotel Suites bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Montpellier

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,818 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

880 reviews

Staff is great but hotel is disappointing

TripAdvisor rating 3.5/5

Dindu Business - 18/05/2019 TripAdvisor review

Rooms are dated and old. Air conditioning (cool air) didn't work meaning the room was very hot when I got back late evening. Had to open the window. Breakfast is below average. Staff are very good though. Will not go back.

Mr Khan

TripAdvisor rating 3.5/5

Ikhan0 Family - 02/05/2019 TripAdvisor review

Hotel was nice and located in a good location close to town. We enjoyed our stay. Nice swimming pool. Staff was nice and friendly. Welcome drink are only for the person who booked the room and not for all persons on the booking.

Dear Guest, Thank you for your nice comments. We hope to see you for your next trip in France. Sincerely,

MR K.

Customer review rating 4.1/5

Mr I. K. Families - 29/04/2019 AccorHotels certified review

Hotel as expected and 4 star. we had no issue. The only small thing I would mention, as a frequent stayer in Novotel Hotels, I noticed that the welcome drink is only offered to the person who made the booking. I have always received drink for all member who are on the booking. In my case two children and two adults, so four drinks. Novotel should be consistent, its a brand and it should always offer the same service throughout its hotels. All other services are as expected and staff was friendly and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

Good stopover

Customer review rating 4.1/5

Joan S. Families - 28/04/2019 AccorHotels certified review

Great for family with kids in route in France. Room was a little hot

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

Mr

Customer review rating 4.1/5

D. A. Business - 05/04/2019 AccorHotels certified review

Perfect

Hello, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

Dezamagitor

Customer review rating 4.1/5

Ramona Business - 24/03/2019 AccorHotels certified review

The rooms are poorly cleaned ( except for the bed sheets, which were always very clean), it was mud that I found in the fridge ( I can show the picture I took), a lot of spider nets on the walls, veeeery old wall painting and furniture, dusty air. Another big issue was the temperature in the room; it was extremely cold, with no possibility to higher the temperature, I had to sleep with my clothes on. The only thing I appreciated during my staying here was the friendliness of the stuff.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Montpellier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie M. / Novotel Suites Montpellier
Customer review rating 4.1/5

Anonymous Business - 17/03/2019 AccorHotels certified review

Hotel is in desperate need of remodeling!

Dear Mr M., Thank you for taking the time to tell us about your experience at the Novotel Suites Montpellier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie M. / Novotel Suites Montpellier

A comfortable stay with a great local team

Customer review rating 4.1/5

Greg Business - 04/03/2019 AccorHotels certified review

I am always most pleased to have a comfortable bed. I really liked the foam mattress but did not get a chance to have a look at what this was. If you could let me know I can be contacted via gr… Many thanks

Dear Guest, Thank you for the great review of our hotel! For the bed, it is the company COPIREL. You can ask them about Novotel bedding. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

Super friendly staff and perfect location for my work.

Customer review rating 4.1/5

Mike H. Business - 15/02/2019 AccorHotels certified review

All of the staff was extremely helpful and friendly. I felt welcomed at the hotel. I also appreciated the small but important touches like a water bottle in the room each day and the superb selection of teas. Thank you and I will surely consider staying at this location the next time I am in Montpellier.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

Mr

Customer review rating 4.1/5

D. A. Business - 14/02/2019 AccorHotels certified review

Perfect stay

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

Great and healpfull staff

Customer review rating 4.1/5

B. Business - 22/12/2018 AccorHotels certified review

The staff was extremely helpful, the rooms were clean and breakfast was great. Only suggestion maybe is that the rooms could use a refreshment. Would definitely come back and recommend to others!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

Mr.

Customer review rating 4.1/5

D. A. Business - 04/12/2018 AccorHotels certified review

Amazing staff and great experience

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

It is a pretty good hotel in MONTPELLIER.

Customer review rating 4.1/5

Anonymous Business - 01/12/2018 AccorHotels certified review

The staff are friendly and hotel equipments are not bad. The room I stay at is large and I feel it comfortable. But I found it uncomfortable to go to a speacial room for ironing. And shampoo and body soap liquid are the same is not acceptable.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Emilie M. / Novotel Suites Montpellier

Ok

Customer review rating 4.1/5

Anonymous Couples - 19/10/2018 AccorHotels certified review

I have stayed here many times so was more or less what I expected. Rooms are getting a bit tired and need some renovation particularly the carpets. Do not disturb signs need to be replaced. Both sides look very similar. We were disturbed when sleeping more than once.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Emilie M. / Novotel Suites Montpellier

deliver on promise

Customer review rating 4.1/5

Thomas R. Solo - 15/10/2018 AccorHotels certified review

everything was fine, convenient location near Tramway amd airport shuttle, 2 stations from downtown (2 minutes)

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier
Customer review rating 4.1/5

Dana Friends - 05/10/2018 AccorHotels certified review

everything was great ""

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

Good facilities

Customer review rating 4.1/5

Peter C. Couples - 01/10/2018 AccorHotels certified review

Good bedroom and well appointed hote

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

Excellent visit

Customer review rating 4.1/5

Chris R. Business - 27/09/2018 AccorHotels certified review

The entire visit was very easy and rewarding. The room was very comfortable, clean and well looked after. The staff welcomed me at every point during my stay. I would have no hesitation to return at any time.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie M. / Novotel Suites Montpellier

Mr.

Customer review rating 4.1/5

D. A. Business - 19/09/2018 AccorHotels certified review

Wonderful team. Very kind and helpful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thank you for your fidelity !!! Sincerely, Emilie M. / Novotel Suites Montpellier

Clean hotel but unprofessional staff

Customer review rating 4.1/5

N. A. Families - 11/09/2018 AccorHotels certified review

The hotel is clean but the maintenance is slow. I stayed for seven nights during which the second elevator didn't work with the guest's card for all the people in the hotel. So, basically, it was useless since it wouldn't take guests up. I experienced another problem with the safe which was already locked, and it took the staff three days to get a technician to fix the problem (which turned out to be very simple and could have been fixed by simply entering a special sequence of digits). The real problem with the hotel though is the unprofessional staff who really need some sort of customer service training. They often show to the guests that they are overwhelmed with work and that the guest is bothering them with additional requests. I will give a few specific examples. On Friday, Sept. 7 (2018) at around 9:30pm I was working on my computer in the lounge at night, I ordered a cappuccino and the person who was working at the reception told me, "but you have to wait because I need to close the swimming pool first", and I told her "no problem" and I though locking the swiming pool will take a few minutes only. She actually went out and cleaned the swimming pool, came back inside, chatted with another customer, served another customer with beer, made phone calls from her office, used her computer, then she went to make the cappuccino. I had several times made eye contact with her to remind her that I was waiting for the cappuccino, but it didn’t matter to her. She brought the cappuccino after almost 40 minutes of the original order. Of course, at that time, I told her I didn't need it anymore, and she simply said "I am sorry I was late" and she left. The other example was even more extreme. I asked the same staff person for a baby crib in my room since my 3 years old daughter had fallen on the floor from the couch the previous night, and she said in a complaining tone “but you or your husband you have to help me carry it to your room, I can’t carry it alone”. It was so surprising for me that she asks a client to help her do her work, but I said “ok” because I wanted to get the crib for my baby. I also asked her for an iron and iron table, and she said “please help me carry them” and I did. Later on, she actually changed her mind and went by herself to bring the rolling crib and when I asked her if she wants me to come with her for help, she said “no it is ok, I can roll it”. This attitude was not only coming from this person but also the gentleman staff who originally checked me in when I arrived to the hotel, repeatedly showed disrespect. First of all, he asked me to pay the full amount for the seven nights upfront. It seemed weird to me, but I thought that perhaps it was the hotel policy. Second, he didn’t ask me for any identification when checking in and paying for the room, although I am almost positive that he should have verified my identity. I also originally asked him for a baby crib because I anticipated that my 3 years old daughter was going to fall off the couch, but he directly said with an aggressive tone “we don’t provide cribs in the rooms”. This same person also delayed fixing the safe in the room since we originally reported the problem to him, but he didn’t follow up with the technician or with us, so we had to communicate with another staff member to get the problem fixed. One time we asked him for an extra comforter in the room, and he asked me to come down to the reception and get it! My older 12 years old daughter went down, and he kept her waiting for over 15 minutes before he brings a blanket and he told her “we don’t have extra comforters in the hotels, use this blanket instead”!! I have to say that other staff members showed lots of respect and were helpful when asked for a service, but it is enough to have one unprofessional staff member to make you feel unwelcomed in the hotel. What makes things more complicated is that I come from a visible minority, so I wasn’t sure if these two disrespectful staff members were acting this way because of my visible difference, or because they were disrespectful to all hotel guests in general. I hope my length review is helpful for the administration to enhance the quality of the hotel, and please feel free to communicate with me for any follow-up.

Dear M. N., Thank you for taking the time to tell us about your experience at the Novotel Suites Montpellier. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, we are procces to a credit of 1500 points on your Le Club Accor Hotels fidelity card. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie M. / Novotel Suites Montpellier
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