The rooms are poorly cleaned ( except for the bed sheets, which were always very clean), it was mud that I found in the fridge ( I can show the picture I took), a lot of spider nets on the walls, veeeery old wall painting and furniture, dusty air. Another big issue was the temperature in the room; it was extremely cold, with no possibility to higher the temperature, I had to sleep with my clothes on. The only thing I appreciated during my staying here was the friendliness of the stuff.

Hotel is in desperate need of remodeling!

I am always most pleased to have a comfortable bed. I really liked the foam mattress but did not get a chance to have a look at what this was. If you could let me know I can be contacted via gr… Many thanks

All of the staff was extremely helpful and friendly. I felt welcomed at the hotel. I also appreciated the small but important touches like a water bottle in the room each day and the superb selection of teas. Thank you and I will surely consider staying at this location the next time I am in Montpellier.

Perfect stay

The staff was extremely helpful, the rooms were clean and breakfast was great. Only suggestion maybe is that the rooms could use a refreshment. Would definitely come back and recommend to others!

Amazing staff and great experience

The staff are friendly and hotel equipments are not bad. The room I stay at is large and I feel it comfortable. But I found it uncomfortable to go to a speacial room for ironing. And shampoo and body soap liquid are the same is not acceptable.

I have stayed here many times so was more or less what I expected. Rooms are getting a bit tired and need some renovation particularly the carpets. Do not disturb signs need to be replaced. Both sides look very similar. We were disturbed when sleeping more than once.

everything was fine, convenient location near Tramway amd airport shuttle, 2 stations from downtown (2 minutes)

everything was great ""

Good bedroom and well appointed hote

The entire visit was very easy and rewarding. The room was very comfortable, clean and well looked after. The staff welcomed me at every point during my stay. I would have no hesitation to return at any time.

Wonderful team. Very kind and helpful

The hotel is clean but the maintenance is slow. I stayed for seven nights during which the second elevator didn't work with the guest's card for all the people in the hotel. So, basically, it was useless since it wouldn't take guests up. I experienced another problem with the safe which was already locked, and it took the staff three days to get a technician to fix the problem (which turned out to be very simple and could have been fixed by simply entering a special sequence of digits). The real problem with the hotel though is the unprofessional staff who really need some sort of customer service training. They often show to the guests that they are overwhelmed with work and that the guest is bothering them with additional requests. I will give a few specific examples. On Friday, Sept. 7 (2018) at around 9:30pm I was working on my computer in the lounge at night, I ordered a cappuccino and the person who was working at the reception told me, "but you have to wait because I need to close the swimming pool first", and I told her "no problem" and I though locking the swiming pool will take a few minutes only. She actually went out and cleaned the swimming pool, came back inside, chatted with another customer, served another customer with beer, made phone calls from her office, used her computer, then she went to make the cappuccino. I had several times made eye contact with her to remind her that I was waiting for the cappuccino, but it didn’t matter to her. She brought the cappuccino after almost 40 minutes of the original order. Of course, at that time, I told her I didn't need it anymore, and she simply said "I am sorry I was late" and she left. The other example was even more extreme. I asked the same staff person for a baby crib in my room since my 3 years old daughter had fallen on the floor from the couch the previous night, and she said in a complaining tone “but you or your husband you have to help me carry it to your room, I can’t carry it alone”. It was so surprising for me that she asks a client to help her do her work, but I said “ok” because I wanted to get the crib for my baby. I also asked her for an iron and iron table, and she said “please help me carry them” and I did. Later on, she actually changed her mind and went by herself to bring the rolling crib and when I asked her if she wants me to come with her for help, she said “no it is ok, I can roll it”. This attitude was not only coming from this person but also the gentleman staff who originally checked me in when I arrived to the hotel, repeatedly showed disrespect. First of all, he asked me to pay the full amount for the seven nights upfront. It seemed weird to me, but I thought that perhaps it was the hotel policy. Second, he didn’t ask me for any identification when checking in and paying for the room, although I am almost positive that he should have verified my identity. I also originally asked him for a baby crib because I anticipated that my 3 years old daughter was going to fall off the couch, but he directly said with an aggressive tone “we don’t provide cribs in the rooms”. This same person also delayed fixing the safe in the room since we originally reported the problem to him, but he didn’t follow up with the technician or with us, so we had to communicate with another staff member to get the problem fixed. One time we asked him for an extra comforter in the room, and he asked me to come down to the reception and get it! My older 12 years old daughter went down, and he kept her waiting for over 15 minutes before he brings a blanket and he told her “we don’t have extra comforters in the hotels, use this blanket instead”!! I have to say that other staff members showed lots of respect and were helpful when asked for a service, but it is enough to have one unprofessional staff member to make you feel unwelcomed in the hotel. What makes things more complicated is that I come from a visible minority, so I wasn’t sure if these two disrespectful staff members were acting this way because of my visible difference, or because they were disrespectful to all hotel guests in general. I hope my length review is helpful for the administration to enhance the quality of the hotel, and please feel free to communicate with me for any follow-up.