Hotel - Novotel Montreal Airport
Novotel Hotel Novotel Hotel

Novotel Montreal Airport Hotel

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4.0/5 515 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 132.05 CAD Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • TRUDEAU INTL AIRPT
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end Not available

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 120 rooms
  • 120 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 40 family rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • WiFi in your room
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 471 reviews

Our guest reviews for Novotel Montreal Airport

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 515 reviews
AccorHotels certified review
Anonymous Business - 02/12/2017
« Dirty »

Room was dirty! Wallpaper peeling off walls in bathroom. Felt like I was in a $99 motel vs a $249 hotel

AccorHotels certified review
Anonymous Business - 29/11/2017
« Good business travel hotel »

No issues at all - room was a bit stuffy but thermostat reset to a higher temperature than wanted, but probably user issue. I do have an issue though - I lost my itemized receipt from dinner at the restaurant on premises and have asked twice for it now and have not received it. Can you assist? It was a $70.00 meal, the evening of the 21st of Nov.

AccorHotels certified review
Etienne Business - 27/11/2017
« I will come back »

The staff is very welcoming. Comfortable room and good foods. Everything is well. Etienne

AccorHotels certified review
Anonymous Friends - 21/11/2017
« Only complaint would be the room service taking over an hour to bring breakfast and was still expected to pay full price for cold food »

Room service said that breakfast would be delivered to our room within 15 min and took over an hour. It was cold and we couldn’t enjoy it as we had to leave at a specific time. Very poor customer service.

TripAdvisor review
C535YUdavidm Business - 17/11/2017
« Flight was cancelled hotel wouldn't refund »

My flight to Montreal was cancelled do to maintenance and your hotel wouldn't refund my stay. I find that unprofessional and will consider this if I ever go to a place where you have properties. Nor will I refer your hotel.

TripAdvisor review
Business - 17/11/2017
« Great choice near Montreal YUL Airport »

I thoroughly enjoyed my stay at the Novotel Montreal airport. Sleek and contemporary, this resort has everything you need for a stop over. This is the first time I’ve stayed at Novotel and I will be back. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Vincent J. Business - 09/11/2017
« Perfect »

Nice & clean rooms. Great breakfast

AccorHotels certified review
Scott Couples - 04/11/2017

Front desk staff very helpful in assistance with printing travel documents for us. The parking and shuttle is excellent. We will definitely return

AccorHotels certified review
Anonymous Business - 26/10/2017

Very good

AccorHotels certified review
Anonymous Business - 24/10/2017
« Interim Director, Vancouver Coastal Health »

staff were super friendly, extremely helpful rooms were spacious, well laid out and the bathroom was awesome.

AccorHotels certified review
David M. Business - 21/10/2017
« Nice stay and business support. »

Very nice restaurant and good support for the Parker Aerospace meeting with Bombardier. Nice rooms too.

AccorHotels certified review
Anonymous Business - 19/10/2017
« aCTUALLY PRETTY GOOD »

Good

TripAdvisor review
Family - 19/10/2017
« Huge Room! »

Typical airport hotel BUT bigger room, clean and attractive. Great van driver to airport. Good communication. No tea bags??? The hotel has a park and fly program that works well. It has a bar an restaurant which is good because it is not close to anything else. Ifyou were planning to enjoy a dinner in downtown Montreal, it will be a $40 cab ride one way.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Anonymous Couples - 17/10/2017
« An excellent stay. »

Responsive service from all. I will come back.

AccorHotels certified review
Sabrina Friends - 13/10/2017
« The front desk customer service is not friendly at all. »

The air conditioning does not work. When I book the king size bed room, I asked the guy over the phone for 2 sets of quilts and bedsheets, he said the hotel can do it no problem. But when my friend and me arrived the hotel and asked about the extra set of quilt, the young lady was quite cold and replied "No" harshly. The guy standing by her eventually said okay, but never heard from him again. Of course, nothing ever sent to our room. we used a blanket in a bag for that night. To our surprise, at early morning around 6 am, an alarm clock rang to wake us up. When we checked out at the front desk later, we asked the same customer service guy at the front desk about early morning alarm, he said that's what we asked. We never did! So he double checked the room number requested the wake-up alarm, which was not our room number! So he apologized. there is only a shower room, no bathtub, and the door handle on the bathroom fell when it was touched a bit. strange. Overall, the hotel service is quite poor, not friendly. We would not come again.

AccorHotels certified review
Judith S. Couples - 11/10/2017

all the wall paper in the hall ways needs to be re done. they are coming apart at the joints. your breakfast was sub par. the juices tasted as if they were watered down. our wall beside the bed was in need of re painting

AccorHotels certified review
Anonymous Business - 10/10/2017
« my sleep was disrupted from the construction going on in the hotel »

some construction was going on all night. It lasted till about 730 in the morning. I wish you would have notified me earlier that there was going to be construction at night. The shower was excellent, i liked the Nespresso coffee. BUT THE CONSTRUCTION ruined my sleep. You should remove the carpet from the room and put plank hard wood laminate floor. All hotels are removing the carpet from the rooms, this is to control bed bugs. The comforter is in between two sheets, it is unsanitary and the comforter is not protected once the sheets come apart when sleeping. The breakfast buffet was good only thing you were short staffed. The scrambled eggs were probably from liquid packaged eggs.

AccorHotels certified review
L Business - 28/09/2017
« Incredibly noisy aircon, smelly pillows and had to fetch room service myself »

On arrival (at about 8:30pm), I asked the front desk whether room service was still available - they confirmed it was, until 10pm. When I called the restaurant, the lady I spoke to made me wait on hold for 5 minutes while she "checked whether the room service lady was still around", then explained that I would have to fetch the tray from the restaurant myself. The aircon unit in my room was so noisy that it woke me up every time it came on (every 30 mins or so) - I have stayed before and this is a common problem in many of your rooms. Finally, the pillows smelled of sweat and clearly needed replacing. On the positive side, other than the lady on the restaurant, your staff were very friendly and polite, and the room was clean and entirely functional.

AccorHotels certified review
Unhappy G. Families - 26/09/2017
« Bad service and poor quality »

Room was not cleaned. Cleaners had completely missed it, and then they said they wouldn't clean it as it was 4 pm. There was no do not disturb sign on the door. The previous day, we left a card on the bed for the bed sheets to be cleaned, but guess what, the cleaning lady just left the same bed sheets, with food stains and crumbs all over it. Montreal Airport Novotel Hotel honestly doesn't care if you like them or not. Quite frankly, the attitude is "you don't like it, go somewhere else" because we can do whatever we own the place and because we are not a corporate site, we are not accountable for anything. Some staff are great, and the staff we complained to are terrible at customer service, but then again they take their lead from management and their ownership. They also rent the swimming pool out to a swimming school, so you can't use the pool without feeling overwhelmed by all the kids getting swimming lessons. We thought the hotel was supposed to be for guests, not swimming schools?! Oh well, we're not going back. Our first and last time.

AccorHotels certified review
Manon Business - 26/09/2017

Very clean, spacious and comfortable rooms! Staff was friendly, helpful and always available!

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