Hotel - Novotel Montreal Airport
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Novotel Hotel

Novotel Montreal Airport Hotel

2599 boulevard Alfred Nobel  Ville St-Laurent 
H4S 2G1  Montreal
CANADA

478 reviews
TripAdvisor Rating Based on 478 reviews
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From 169.00 CAD Non member rate
From 160.55 CAD Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air Conditioning
  • TRUDEAU INTL AIRPT
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end Not available

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 120 rooms
  • 120 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 40 family rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • WIFI in your room
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 397 reviews

Our guest reviews for Novotel Montreal Airport

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 478 reviews
TripAdvisor certified review
Solo travel - 17/07/2017
« Great hotel for the business traveler »

A good hotel for business travelers that is close to the Montreal airport and many freeways. There is not much around the hotel so I wouldn't suggest it for family travelers. The rooms are very spacious and have a Keurig machine and small refrigerator in room. The bathroom was lovely with big shower.

AccorHotels certified review
Bd Business - 07/07/2017
« bd »

The hotel was nice and clean every day, the staff was friendly and helpful, and the parking was plentiful even on the busiest of days. I would stay there again!

AccorHotels certified review
Martin L. Business - 03/07/2017
« Room and breakfast nice »

All is fine, except that the Windows in the room can not be opened. Room Service mostly dont knock on the door before opening it, thats not ok.

TripAdvisor certified review
Family - 01/07/2017
« Novotel Montreal Aeroport (Jun 10 - 12, 2017) »

Found a lot of spider webs in multiple ceiling corners in room Some spider webs were hanging down to the corner of bed Room cleanliness is low 1-star. Service was OK though. Location is convenient Hotel rates were extremely high. Overall, the money we spent was not worth for this type of room quality

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for taking the time to share your comments regarding your stay at the Novotel Montreal Aeroport. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our maintenance department in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Leila

AccorHotels certified review
Em Business - 29/06/2017
« Pleasant and clean environment and greeted with friendly staff »

AccorHotels certified review
Vancouver Business - 26/06/2017
« gym was very sub standard  »

Bar closed early breakfast buffet the same every day and we had to spend three nights . Not even the fruit changed

AccorHotels certified review
Jenny598 Families - 20/06/2017
« Great stay!! »

A great stay with our family! Nice pool area, nice restaurant, friendly staff, super clean rooms!

AccorHotels certified review
Nina W. Business - 09/06/2017
« Disappointing  »

I found the bathroom odd, the way the sink tap extended so far over the sink (made it challenging to wash my face at night), plus there was nowhere to put the bar soap except on the counter. The worst was the breakfast, though. The first night I put my order on the door handle at 10pm and it was never collected. Fortunately, I checked the door at 6:45, after waiting 15 minutes, and discovered it was still there, otherwise I would have had none at all. I called the restaurant and they sent a breakfast up, but no bill reduction or comp for the error. The second night I decided to try it again. This time the breakfast arrived, but with no toast. Again they sent some up, but again no bill reduction or compensation.

TripAdvisor certified review
Family - 07/06/2017
« Stay at Novotel Montreal Airport »

Excellent: room, cleanliness, service as well as a nice reasonable priced bar and restaurant. Location is isolated with no other amenities within walking distance. Front Desk provided excellent service with prompt check-in.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Diana-lynn W. Families - 06/06/2017

Although we stayed in a pet friendly room. I thought the room was very well kept and the beds were very comfortable. The only problem was the sound of the air conditioner, it was excessively loud.

AccorHotels certified review
Anonymous Business - 29/05/2017
« Business Development Manager »

Outstanding hospitality and service.

TripAdvisor certified review
Krishna R Business - 29/05/2017
« Sorry "that's our policy" »

Due to a weather related United flight cancelation which occurred the night of my reservation, I called the front desk to explain my situation and to inform the night manager I would be a "no show" due to a flight cancellation...a situation entirely beyond my control. I asked if he could defer the room charge or credit the room charge for a reservation at a later date under my Accor Hotel account. I was told that would not be possible...simply: "no, sorry, that's not our policy". I was then placed on a prolonged telephone hold; I could wait to longer and hung up to attend to my other travel related issues. Their "policy" not to assist travelers, who through no fault of their own, are unable to make their reservation and cancel within the 24hr cancellation window is inflexible, short-sighted and devoid of empathy. Their "policy" certainly does not build customer loyalty in a competitive market place! I find it ironic that hotels close to international airports frequently benefit from late flight cancellations, frequently charging outlandish rates (I was forced to overnight at hotel near IAD with no shuttle service for ~$300). While I cannot blame the hotel industry to take advantage of misfortunes of traveller who experience such unforeseen travel-related hassles, Novotel's "no, that's our policy" attitude is short-sighted. I can tell you that is not the policy for all hotels, thankfully.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon Dr. Rocha-Singh, It was a great pleasure talking to you in person, Once again allow me to express my sincerest apologies. Please rest assured that I will take the appropriate measures to address the problem with my night manager in order to prevent any future occurrence. Sincerely Leila

AccorHotels certified review
John B. Solo - 26/05/2017
« Restful right despite stressful home renovations »

It was extremely convenient to be able to check in late and know my room was guaranteed and ready for me. I was able to have a night of restful sleep despite stressful home renovations.

AccorHotels certified review
Dsz Business - 17/05/2017
« Great stay! »

Front desk person was very friendly and helpful. Room was clean and quiet. Great stay.

AccorHotels certified review
M G. Business - 14/05/2017

Everything was great except the air conditioner. I was unable or o get the room cool enough or keep the fan running; which I like as much for the noise as the airflow.

AccorHotels certified review
Anonymous Business - 08/05/2017

The overall staff was good except at one point of time, when they arranged a visit for room inspection without any prior notice and called to vacate the room at the eleventh hour. Other then that: 1. The fridge in the room barely cools. 2. There is no microwave in the room, although many 3 starts hotel provide the microwave in their rooms. 3. The washroom doesn't have a lock but just a magnetic holder. if any family has children, they need to be careful. 4. The heating/ cooling unit doesn't work properly. It starts cooling even before the temperature reaches to the higher side. 5. The internet is slow and the connection breaks very often.

TripAdvisor certified review
Business - 01/05/2017
« Great place »

Your staff was awesome. Very helpful and nice. Room was clean and the food was great too. The location was good for me as well as I am working for Bombardier company just down the block. I would recommend this hotel to anyone traveling to this area.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Anonymous Business - 30/04/2017

Front desk was VERY nice. Difficult to get service in restaurant though - nice people, but they seemed to be in many different places. I often just got up and got my own coffee after waiting over 5 minutes. Nice people in restaurant, but just not always there - must have been handling something else. I really was displeased with the way the toilet paper holders are reversed - making it very difficult to get toilet paper in the middle of the night - that twisted method is insulting to guests.

AccorHotels certified review
Anonymous Business - 28/04/2017

The staff was generally pleasant. I thought Andre went above and beyond by offered me a ride to my office nearby in the hotel shuttle. While you cannot control the location of the hotel or the amenities that are offered nearby, the lack of access to almost anything without a car rental or taxi is disappointing and completely isolating. I'd suggest you either stock your mini-store with a greater variety of items, or offer some sort of concierge service (3rd party, if necessary) to fetch certain items required by your guests. There was never any moisturizer provided in my bathroom. I don't know if this is an amenity you have decided to stop offering, but I found it unusual. No other hotel does this, that I know of. Adjustment to the thermostat in the room had no effect on the temperature in the room. As a result, I found the room a bit warm in the night. The power outlet behind the desk is odd. Requires you to pull the desk away from the wall to use it. The wifi in the room was horrendous. The only place I could connect with confidence to work in the evening was from the resto-bar. The room wifi did not waver in reliability over the 3 days. I found long hairs in the room during my stay. One upon checkin in the bathroom, and another on my bedside table during my stay. The later presumably from housekeeping staff... fine.. but the first was disappointing.

AccorHotels certified review
Anonymous Solo - 25/04/2017

Perfect!

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