Hotel - Novotel Montreal Airport
Novotel Hotel Novotel Hotel

Novotel Montreal Airport Hotel

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4.0/5 506 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 159.00 CAD Non member rate
From 151.05 CAD Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Pool
    • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air Conditioning
  • TRUDEAU INTL AIRPT
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end Not available

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 120 rooms
  • 120 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 40 family rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • WIFI in your room
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 446 reviews

Our guest reviews for Novotel Montreal Airport

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 506 reviews
AccorHotels certified review
Sabrina Friends - 13/10/2017
« The front desk customer service is not friendly at all. »

The air conditioning does not work. When I book the king size bed room, I asked the guy over the phone for 2 sets of quilts and bedsheets, he said the hotel can do it no problem. But when my friend and me arrived the hotel and asked about the extra set of quilt, the young lady was quite cold and replied "No" harshly. The guy standing by her eventually said okay, but never heard from him again. Of course, nothing ever sent to our room. we used a blanket in a bag for that night. To our surprise, at early morning around 6 am, an alarm clock rang to wake us up. When we checked out at the front desk later, we asked the same customer service guy at the front desk about early morning alarm, he said that's what we asked. We never did! So he double checked the room number requested the wake-up alarm, which was not our room number! So he apologized. there is only a shower room, no bathtub, and the door handle on the bathroom fell when it was touched a bit. strange. Overall, the hotel service is quite poor, not friendly. We would not come again.

AccorHotels certified review
Judith S. Couples - 11/10/2017

all the wall paper in the hall ways needs to be re done. they are coming apart at the joints. your breakfast was sub par. the juices tasted as if they were watered down. our wall beside the bed was in need of re painting

AccorHotels certified review
Anonymous Business - 10/10/2017
« my sleep was disrupted from the construction going on in the hotel »

some construction was going on all night. It lasted till about 730 in the morning. I wish you would have notified me earlier that there was going to be construction at night. The shower was excellent, i liked the Nespresso coffee. BUT THE CONSTRUCTION ruined my sleep. You should remove the carpet from the room and put plank hard wood laminate floor. All hotels are removing the carpet from the rooms, this is to control bed bugs. The comforter is in between two sheets, it is unsanitary and the comforter is not protected once the sheets come apart when sleeping. The breakfast buffet was good only thing you were short staffed. The scrambled eggs were probably from liquid packaged eggs.

AccorHotels certified review
L Business - 28/09/2017
« Incredibly noisy aircon, smelly pillows and had to fetch room service myself »

On arrival (at about 8:30pm), I asked the front desk whether room service was still available - they confirmed it was, until 10pm. When I called the restaurant, the lady I spoke to made me wait on hold for 5 minutes while she "checked whether the room service lady was still around", then explained that I would have to fetch the tray from the restaurant myself. The aircon unit in my room was so noisy that it woke me up every time it came on (every 30 mins or so) - I have stayed before and this is a common problem in many of your rooms. Finally, the pillows smelled of sweat and clearly needed replacing. On the positive side, other than the lady on the restaurant, your staff were very friendly and polite, and the room was clean and entirely functional.

AccorHotels certified review
Unhappy G. Families - 26/09/2017
« Bad service and poor quality »

Room was not cleaned. Cleaners had completely missed it, and then they said they wouldn't clean it as it was 4 pm. There was no do not disturb sign on the door. The previous day, we left a card on the bed for the bed sheets to be cleaned, but guess what, the cleaning lady just left the same bed sheets, with food stains and crumbs all over it. Montreal Airport Novotel Hotel honestly doesn't care if you like them or not. Quite frankly, the attitude is "you don't like it, go somewhere else" because we can do whatever we own the place and because we are not a corporate site, we are not accountable for anything. Some staff are great, and the staff we complained to are terrible at customer service, but then again they take their lead from management and their ownership. They also rent the swimming pool out to a swimming school, so you can't use the pool without feeling overwhelmed by all the kids getting swimming lessons. We thought the hotel was supposed to be for guests, not swimming schools?! Oh well, we're not going back. Our first and last time.

AccorHotels certified review
Manon Business - 26/09/2017

Very clean, spacious and comfortable rooms! Staff was friendly, helpful and always available!

AccorHotels certified review
Rw Business - 25/09/2017
« Good, basic hotel. »

Nice rooms, clean and spacious. Pool, whirlpool and small gym are ok, but no sauna. Big breakfast buffet, warm and cold.

AccorHotels certified review
Mike Business - 25/09/2017
« Great stay. »

Ideal hotel - close by office and airport with friendly staff and clean accommodations. High recommend!

AccorHotels certified review
Karen T. Business - 18/09/2017
« Nice hotel, friendly staff. »

It was a nice experience, and it was convenient with the hotel restaurant available.

AccorHotels certified review
Jean-francois P. Business - 15/09/2017
« Room and location excellent - Breakfast and other meals so so »

This was my first stay at this Novotel property. The hotel is clean, the room was very nice and great location given my purpose for staying there, i.e. Techno Parc. Unfortunately, my first exposure to an evening meal was less than stellar, The waitress was alone for a large number of people in attendance and the numerous restrictions on what I could order resulted in me driving somewhere else to have dinner. For three mornings I went to the dinning room for breakfast buffet at 7:30 AM and though the options were satisfactory for the cost, there were numerous empty containers, i.e. no scrambled eggs, no low fat and sugar yogurt, coffee was served once and no offer for a refill, availability of only one toaster, the wrong utensils for serving (e.g. long pointed fork for taking cheese and cold cut slices - needs tongs), etc. On Tuesday there was only one person to care for us and the entire restaurant was a mess, with no cleaned tables as there was a busload of people who had come through and there was no one to clean the tables. On Monday and Wednesday, though there were two servers, again most tables were dirty and when servers leave to go get replenishment of food then forget service. The kitchen staff should be regularly checking for levels of available food in order to replenish and there should be 2 servers when the hotel is either at full capacity or nearly. They should be focusing on clients' needs and not the availability of food. It was an unacceptable experience for all 3 breakfast mornings.

AccorHotels certified review
Anonymous Families - 12/09/2017
« I liked the hotel but was disappointed that there was not much other stuff near at hand. »

The room was nice and clean, beds comfortable, check-in smooth and uneventful. Not your fault, but I really didn't appreciate the lack of local restaurants!

TripAdvisor review
D3661YE Business - 12/09/2017
« Great hotel for business travelers »

Hotel was great for the business traveler. Found the restaurant a tad expensive but was worth it for the quality of food and service. There isn't much to do around the hotel and I would not recommend staying here unless you have business in this area of Montreal unless you have a car.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Charles H. Business - 22/08/2017
« consultant »

the room was well designed and appealing. the service was polite and professional. it was a good experience and I would stay again if I am in the vicinity

AccorHotels certified review
John A. Couples - 21/08/2017
« A friend Indeed »

The whole experience was well above and beyond the usual, starting with the timely shuttle from the airport. At the hotel, a very welcome greeting form the receptionist, and staff. The waitress was very considerate, and it was wonderful finding French faire in North America. I was pleased that they were able to look on line for my Accor membership, as I didn't have my card with me. Canadians are very helpful and friendly anyway, and these folks lived up to their reputations.

AccorHotels certified review
Kaye Couples - 15/08/2017
« Beautiful, spacious, clean room and bathroom »

Check in and check out were quick and efficient. Staff was professional, friendly and helpful.

AccorHotels certified review
Anonymous Business - 31/07/2017

Everything was great. No issues at all. Staff were very friendly.

AccorHotels certified review
Pami Families - 30/07/2017
« Clean, service could improve »

We got a room for 4, but bed sheets, pillows ... were only enough for 2 and I had to call twice to get those. Other than that everything else was good.

AccorHotels certified review
Marc Business - 24/07/2017
« Great Experience »

I stayed for one night and was properly served.

TripAdvisor review
Solo travel - 17/07/2017
« Great hotel for the business traveler »

A good hotel for business travelers that is close to the Montreal airport and many freeways. There is not much around the hotel so I wouldn't suggest it for family travelers. The rooms are very spacious and have a Keurig machine and small refrigerator in room. The bathroom was lovely with big shower.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Bd Business - 07/07/2017
« bd »

The hotel was nice and clean every day, the staff was friendly and helpful, and the parking was plentiful even on the busiest of days. I would stay there again!

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