Hotel - Novotel Montreal Airport
Novotel Hotel Novotel Hotel

Novotel Montreal Airport Hotel

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4.0/5 533 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TRUDEAU INTL AIRPT
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end Not available

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 120 rooms
  • 120 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 40 family rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • WiFi in your room
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 500 reviews

Our guest reviews for Novotel Montreal Airport

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 533 reviews
AccorHotels certified review
Brian Business - 04/02/2018
« The hotel was nice, the room was big, the check in staff left a lot to be desired »

The only complaint I have is that the staff that checked me and my business partner in were not friendly and acted as though we were an imposition to them. They were on their cell phones when we walked up, put them down just long enough to give us our keys, and that was the end of it. I didn't have faith that the attendant who took my reservation over the phone, who was very rude, had entered my Club number, so I asked the young lady who checked me in to do it for me. She asked if I had my card, I responded I did not, she stated she would look it up for me and began working on her computer. I stood there for a moment and sensed something was off, so I asked if she needed my help looking the number up, she let me know that she would look it up later and that I was free to go to my room. Not surprisingly, when I went to check out, I discovered that my number had not been looked up and added to my account. Had I not asked, I would have received no points for my nine night stay and never have known. The lady who checked me out was very helpful and found the required info with 2 minutes. When I got to my room, I called down inquire on the location of the gym and asked in English, as I don't speak French. After a few sentences in English, the attendant switched to French to give me directions, which I of course didn't understand. I asked her to please repeat the instructions in English, which she did, but why would you change languages in the middle of a conversation. Sarah behind the bar was very pleasant and attentive. The food served was good. The room was large, but hardly what I would consider an "executive king". The gym was adequate, but the elliptical needs work, as it was so noisy it got past my noise cancelling headphones and appeared to really bother the other people in the gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian W., Thank you for taking the time to tell us about your experience at the Novotel Montréal Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that Iam taking the appropriate measures to address the problem with my staff members and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 51… if you wish to discuss this matter in further details. Sincerely, Leila

AccorHotels certified review
Julia B. Business - 03/02/2018
« Just OK »

There is a leak under the floor in the bathroom - every time I stepped into the bathroom my socks got wet... I finally figured it out and let the people at the front desk know when I was checking out. And - charging $10.95 for maxi pads in the tuck shop downstairs is a crime of extortion - and not having singles available in the bathroom is disrespectful to women. Not happy about the answer from the front desk "Everything is more expensive in the hotel madame." Feminine hygiene products are not a luxury... half the population needs this every month.

AccorHotels certified review
Anonymous Business - 01/02/2018
« Territory Sales Rep »

it was pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Curtis B., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Anonymous Families - 22/01/2018

Rooms were clean; breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sylvie O., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Anonymous Solo - 15/01/2018
« Good »

It was lovely. My flight was cancelled and Novotel was able to accommodate my 9 week old puppy and I

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sian Rankin, We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Kamal E. Business - 12/01/2018
« warm respite on a cold winter trip »

Most was as expected, from quick friendly check-in to restaurant service and room cleanliness, room temperature control comfort and room layout. Improvement needed for toiletries. Not enough shower gel in a single tube, and no body lotion was there. Internet speed was also not sufficient. I stream video on my tablet when i travel and this was not possible due to a weak signal. a recent stay at a Hilton offered broadcast from tablet to tv in room. This was great.

TripAdvisor review
Couples - 11/01/2018
« Short stay before flying »

Although the hotel seems close to the airport, there is a long drive to reach it. It is somehow deceptive. All along the staff very friendly, save for one" female dragoon" who treated us like naughty children! Breakfast food could do with some improvment, but the restaurant food was superb , the choice of wine quite extensive.

TripAdvisor review
Family - 04/01/2018
« bed and furniture »

terrible bed and pillows the linen smell was horrible the towel smell was horrible I think they are using too much bleach the furniture was old far from the airport, so not a good location airport shuttle schedule wasn't convenient the carpet wasn't clean

AccorHotels certified review
Alice Business - 01/01/2018
« So disappointed in the service »

First, there was no one on the reception desk when I arrived to check in and when the young woman finally came, she seemed annoyed to receive me. I could barely understand what she was saying as her voice was very low (I speak English and French so it's not about the language skills). In the room, there was no water or anything. And when I called down to get room service (it was still within the service hours indicated on the card), to get something to drink, I was told that they could only serve me if I order a few other things on the menu and not just water on the wine. I made my way down to the restaurant and it was pretty awful. The waitress was very nice but she was alone working on about 5 tables and she was clearly overwhelmed. It took at least 20 minutes for me to get a drink as she was running all over the place. I ordered a salmon and rice and it was literally charred black! Over grilled and smelling quite burned. I figured waiting for another meal would take too long and there was no guarantee that it would be better. So the price of the room does not reflect the kind of service that is offered, unless this service was lowered because I am a black woman. Either way, it's was incredibly disappointing. And the price of the food was not reflective of their quality! The only thing I appreciated was the shuttle service. The wonderful man who drives the bus went above and beyond to help with the bags in -20C weather. I do not think I will stay at your hotel when I am on business in Montreal again! At the very least, you should have a bottle of water in the bedroom, that is the minimum decent thing to do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss. M., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Montréal Aéroport. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our front line employees in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Leila

TripAdvisor review
David D Couples - 26/12/2017
« No tolet paper »

When we got to the room there was no tolet paper. We called down and told the clerk. We found a roll in the hallway the next morning Also when checking in the man at the counter was very blunt and appeared to not want to be there

AccorHotels certified review
Stéphane A. Business - 21/12/2017
« greatful »

Room are very nice and clean to recommend for every one

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephane Aubut, We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Michel V. Business - 17/12/2017
« Great »

Staff friendly, clean rooms, very comfortable bed, restaurant was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Anonymous Business - 02/12/2017
« Dirty »

Room was dirty! Wallpaper peeling off walls in bathroom. Felt like I was in a $99 motel vs a $249 hotel

AccorHotels certified review
Anonymous Business - 29/11/2017
« Good business travel hotel »

No issues at all - room was a bit stuffy but thermostat reset to a higher temperature than wanted, but probably user issue. I do have an issue though - I lost my itemized receipt from dinner at the restaurant on premises and have asked twice for it now and have not received it. Can you assist? It was a $70.00 meal, the evening of the 21st of Nov.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen W., We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please confirm the reception of your restaurant receipt as it was sent yesterday. Sincerely, Leila

AccorHotels certified review
Etienne Business - 27/11/2017
« I will come back »

The staff is very welcoming. Comfortable room and good foods. Everything is well. Etienne

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Anonymous Friends - 21/11/2017
« Only complaint would be the room service taking over an hour to bring breakfast and was still expected to pay full price for cold food »

Room service said that breakfast would be delivered to our room within 15 min and took over an hour. It was cold and we couldn’t enjoy it as we had to leave at a specific time. Very poor customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Venessa L., We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

TripAdvisor review
C535YUdavidm Business - 17/11/2017
« Flight was cancelled hotel wouldn't refund »

My flight to Montreal was cancelled do to maintenance and your hotel wouldn't refund my stay. I find that unprofessional and will consider this if I ever go to a place where you have properties. Nor will I refer your hotel.

TripAdvisor review
Business - 17/11/2017
« Great choice near Montreal YUL Airport »

I thoroughly enjoyed my stay at the Novotel Montreal airport. Sleek and contemporary, this resort has everything you need for a stop over. This is the first time I’ve stayed at Novotel and I will be back. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Vincent J. Business - 09/11/2017
« Perfect »

Nice & clean rooms. Great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent J., We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

AccorHotels certified review
Scott Couples - 04/11/2017

Front desk staff very helpful in assistance with printing travel documents for us. The parking and shuttle is excellent. We will definitely return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Montreal Aeroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

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