Novotel Montreal Airport Hotel 4 stars

TripAdvisor rating 4.0/5 624 reviews
Novotel Montreal Airport
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+ 22 Services
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Room 1

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Hotel extras

  • Free shuttle service for Montreal-Trudeau Airport

  • Sports room, indoor pool and whirlpool bath

  • Reception with fireplace, international restaurant and bar

  • 15,069 sq. ft. (1,400 m²) of meeting space with high-speed internet

  • Private outdoor car park with 180 spaces

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioned
  • TRUDEAU INTL AIRPT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Cash machine
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Montreal Airport

2599 boulevard Alfred Nobel
Ville St-Laurent
H4S 2G1
montreal
canada

Tel: +1514 337 3222

Fax: (+1)514 337 9222

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS TECHNOPARC :   72 ALFRED NOBEL

  • ORANGE :   ORANGE COTE VERTU

  • By plane

    P.-E.-T. INTL AIRP At 9km / 5.59 miles

  • By plane

    TRUDEAU INTL AIRPT At 6km / 3.73 miles - Shuttle free

  • By train

    DORVAL At 6km / 3.73 miles

GPS :45.482498, -73.760841

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with king-size bed, 49" HDTV, safe, fridge, coffee machine

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Superior room with 2 queen-size beds, 49" HDTV, safe, fridge, coffee machine

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Executive Room, king-size bed, sofa bed, 49" HDTV, Nespresso coffee, safe, fridge, bathrobe

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Executive Room, 2 queen-size beds, sofa bed, 49" HDTV, Nespresso, safe, fridge, bathrobe.

  • Max. number of persons: 6
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

NOVOTEL TRIO

Type of cuisine: International

EAT - DRINK - ENJOY

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 256

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Montreal Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

797 reviews

tripadvisor

TripAdvisor Rating 4.0/5

624 reviews

Correct

Customer review rating 4.4/5

Anonymous Business - 07/10/2019 AccorHotels review

I think the hotel requires love a little bit. I almost trip on the carpet's waves in the corridor, the seal of the shower was broken so water splashed on the ground, the tiles joints were brownish and one of my pillowcase were not clean.

Dear Marc-Antoine V., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Very good

Customer review rating 4.4/5

Anonymous Business - 06/10/2019 AccorHotels review

Great service by Wendy and Jason and all the staff

Dear Genevieve B., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Novotel

Customer review rating 4.4/5

Ladi C. Business - 29/09/2019 AccorHotels review

Nice hotel, friendly staff but overpriced.

Dear Ladislav C., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Good friendly staff, rooms are starting to fall apart

Customer review rating 4.4/5

Mike N. Business - 27/09/2019 AccorHotels review

Staff at front desk is prompt, quick. Everyone needs to be a little bit more happy though: front staff, cleaning staff, rarely every smile or say hello. The biggest issues are the rooms. In the numerous times I stay in one year, for many years, I am starting to see a decline in the rooms: bathroom door handles are barely attached, wall paper is starting to fall off, and carpet is getting bumpy and coming apart (room 309).

Dear Michael N., Thank you for taking the time to tell us about your experience at the Novotel Montréal Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that we are working on updating our rooms; therofre by 2020, we should have renovated all the rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leila

Nice hotel to stay for business

Customer review rating 4.4/5

Anomyous Business - 27/09/2019 AccorHotels review

I had a nice room and the employees I interacted with were friendly and helpful.

Dear Chris M., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Terrible night.

Customer review rating 4.4/5

Anonymous Business - 25/09/2019 AccorHotels review

The air conditioning was extremely loud for all the rooms. Did Not sleep all night. We had a big meeting the next day and we were half asleep.

Dear Mr Sharma, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Leila

Overall stay was pleasant.

Customer review rating 4.4/5

J F. Business - 25/09/2019 AccorHotels review

The service at reception, in the dining areas and with other service was very pleasant and expedient. There were however a few things that made the hotel appear a bit shabby: while it was fixed in a very timely manner, the thermostat in my room was not operating when I first arrived and the room was very stuffy. One of the doorhandles of the bathroom door was missing a back fastener and so the handle wiggled on its other hinge. The room darkening shade was frayed and battered on the edges, this could’ve been fixed pretty easily with binding tape of some kind. The hall stairwell from the third-floor to the ground floor was in dire need of paint since it looked like a parking garage stairwell rather than that of a nice hotel.

Dear Jeanne F., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Montréal Aéroport. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our maintenance department. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Leila

Beautiful hotel

Customer review rating 4.4/5

Maryanne H. Couples - 25/09/2019 AccorHotels review

I was attending a Tarot conference and got a fantastic room. The front desk staff and wait staff were excellent. Very friendlier, clean and helpful.

Dear Maryanne H., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila
Customer review rating 4.4/5

Noah1964 Business - 17/09/2019 AccorHotels review

Clean and efficient run property with friendly and helpful staff!!

Dear John B., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

A nice hotel but a long way from the airport

Customer review rating 4.4/5

Alex C. Business - 16/09/2019 AccorHotels review

We needed a place to stay for the 7 hours between our plane landing and our accommodation being available in the city. The room was comfortable and the shower was good. I also used the free wifi to catch up with work.

Dear C., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Wonderful

Customer review rating 4.4/5

Andrei Solo - 15/09/2019 AccorHotels review

Everything was very good!

Dear Andrei R., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

It was fine.

Customer review rating 4.4/5

M D. Business - 08/09/2019 AccorHotels review

It was fine for the most part. Room was clean, although I needed to ask for towels. Check-out experience was terrible and unprofessional to say the least.

Dear Marie D., Thank you for taking the time to tell us about your experience at the Novotel Montréal Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leila
Customer review rating 4.4/5

Michelle D. Business - 07/09/2019 AccorHotels review

Your team provided exceptional customer service. The night manager (I arrived after 3AM) was super helpful and went above and beyond to accommodate my unique request. The hotel ambiance, décor, quality, cleanliness was superior to what I was expecting in an 'airport' hotel.

Dear Michelle D., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Not Satisfied.

Customer review rating 4.4/5

Nico Families - 04/09/2019 AccorHotels review

To whom it may concern, Where do I start? I Was told over the phone when making reservations that price for two rooms for three nights was $629.67 total. FOR BOTH ROOMS. I was sent 2 confirmation emails for each room instead of on one and ended up paying $1259.34. Now I really have to check the confirmation email(s) thoroughly to ensure that your receptionist is not just telling me what I want to hear and then I pay double of what she said. Thanks Eugenia. Because I had to pay double of what I was told, here is a list of things that I think were not to par to $1259.34. * Carpets were absolutely filthy and in need of cleaning and replacing in the hallways and in the rooms. * Refrigerator did not work in my room, R306. * Pool water was cloudy * Adjoining room doors were self closing (WHY?) and I ended up locking myself out of my room and I had the chain on the door which had to be cut off. There was no way of keeping the doors open unless I wedged a towel or shoe under the door. * Buffet food was dry, stale, over cooked and of very low quality I was not satisfied at all with the accommodations provided nor the rate/fees I had to pay. I want a full refund on the money paid for the 2 rooms and I will not consider NOVOTEL again for any trips in my future until the money is refunded in full. Thank you for making it clear that I should not stay at Novotel again!

Would certainly recommend!

Customer review rating 4.4/5

Marie Families - 01/09/2019 AccorHotels review

Check-in was simple. The rooms were a good size and clean. Rooms felt new. The AC is unit in our room was noisy and situated in a spot that blows right onto to you when you are in bed which is a bit uncomfortable. Staff was easy to deal with. Didn't use pool or weight room facilities. The hotel accepts pets which is a HUGE bonus. Would stay here again without question.

Dear Marie G., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Very relaxing.

Customer review rating 4.4/5

Scarlett Couples - 17/08/2019 AccorHotels review

We enjoyed our experience. Our only minor complaint was the condition of the room. The cracks in the wall coverings made the room feel rundown. Other than that the room was comfortable, we enjoyed the restaurant and I personally loved the hot tub. The staff was wonderful.

Dear Scarlett L., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila
Customer review rating 4.4/5

Anonymous Business - 26/07/2019 AccorHotels review

Stay was good but service at the restaurant for the breakfast was not at all good. Guy did not bother to provide the hot water and tea bags just like they were serving coffee for others at the table. When I asked for hot water and tea bag was told to grab from the back. I had a great experience at another accor group of hotels but this was not even closer

I'm very Dissatisfied this time. The main issue was with WIFI.

Customer review rating 4.4/5

Emil S. Business - 18/07/2019 AccorHotels review

The main issue was with internet access. The internet wasn't available from about 7 pm every day. I complained every day, but the excuse was the same as they say we have problems with our provider. I could believe if that will be the case for one day, not my entire stay (11 days). I planned to spend every evening to prepare plan fort my team for the next day as I'm based in the UK so when my team start to work the next day they know what to do. Unfortunately, because of the lack of internet, I had to use my private internet, which cost me a fortune. I don't think I will stay again in this hotel.

Dear Emil S., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Montréal Aéroport. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our internet in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Leila

Our room was never cleaned after first night. No fresh towels or coffee and cups.

Customer review rating 4.4/5

Anonymous Friends - 02/07/2019 AccorHotels review

Reservation was made by phone and confirmation email was received, but upon checking in it took a long time for a room to be found for us and in the end we received a wheelchair access room with a shower with no tub and a sink with no counter. Not my favourite type of room.

Dear Donna E., Thank you for taking the time to tell us about your experience at the Novotel Montréal Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leila
Customer review rating 4.4/5

Mr B. Families - 25/06/2019 AccorHotels review

The best customer service ever, front desk staff always listening and answering to guests. Rooms are very spacious, indoor pool big enough to accommodate 6 families at the time, definitely recommend this hotel.

Dear Jennica O., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila
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