Hotel - Novotel Montreal Airport
Novotel Hotel Novotel Hotel

Novotel Montreal Airport Hotel

4.0/5 568 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • TRUDEAU INTL AIRPT
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:00
    • Opening hours : Week-end Not available

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 120 rooms
  • 120 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • 40 family rooms
  • 24 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • Phone with 2 handsets in room
    • WiFi in your room
    • Iron in room
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 569 reviews

Our guest reviews for Novotel Montreal Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 568 reviews
Family - 14/08/2018 TripAdvisor review
« Disappointing! »

I work in the meetings industry. i book hotels a lot. Novotel Montreal Airport used to be 'THE' hotel for pharma meetings. I happened to book a stay there recently for personal reasons and I was really disappointed. You can't have a bathrobe on request, the guestrooms are very dated and the worst part was that the AC was VERY loud, I barely slept and was very tired. I did tell the Front Desk the next morning and nothing was done. I did leave with a bad impression and I am reconsidering this hotel for my groups for the future.

Lily B. Couples - 30/06/2018 AccorHotels certified review
« Great Hotel »

Staff was very friendly and helpful. Room was very clean and modern. I would recommend this hotel to a friend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lily B., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Fatima Business - 18/06/2018 AccorHotels certified review
« Wonderful »

It was a wonderful stay. No issues. The staff at the front desk are amazing and deserve a raise!!! I only have 1 major and 2 minor complaints. The shuttle from the airport to the airport was very late. Me and my partner were waiting there for an hour. We had called the shuttle service number provided a the airport 4 times. Each time the person said 15 minutes - that was very irritating. An honest ETA would have been much better as we could have gotten food to eat or something while we waited. The two minor complaints are from my partner - the bathroom layout is weird. The sink faucet in the bathroom hangs over the sink and is weird for when you're brushing your teeth or rinsing your face because the water splashes everywhere. Also the shower temperature control handle - its in the middle - if you hit it by accident and it goes to hot - it'll burn you. Odd set up. Other than that, everything else was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fatima S., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address your remarks and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

C. Business - 17/06/2018 AccorHotels certified review
« poor customer service »

No one appeared to care if I were there or not. The service in the dinning room was appalling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah C., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Montréal Aéroport. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our food and beverage department in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Leila

Business - 16/06/2018 TripAdvisor review
« Visit to the Hotel »

Close by to airport and industrial area makes it convenient for business travel. The breakfast is good and the hours are excellent. The improvement could be to hav a coffee and water fountain available 24 hrs.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Anonymous Business - 15/06/2018 AccorHotels certified review
« Overall the stay was pleasant, but needs improvement in certain areas. »

Overall the hotel room was great, no issues. The service wait time in the bar/lounge was not acceptable, getting waiter attention and wait time for food was too long, over 30 minutes. However, the quality of the food was great and enjoyed. Finally, the gym was too small, not enough equipment and could not move around to exercise with free weights and balls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill B., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Patrick F. Couples - 26/05/2018 AccorHotels certified review
« Great room Great service »

Was a great stay nice and clean and quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. f., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Anonymous Business - 13/05/2018 AccorHotels certified review

Clean room , friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee H., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Anonymous Business - 08/05/2018 AccorHotels certified review

The hotel was great, my only issue was the fluctuating water temperature in the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanya V., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Anonymous Business - 30/04/2018 AccorHotels certified review
« Very pleasant stay »

Beautiful room clean and comfortable very friendly staff

Anonymous Business - 27/04/2018 AccorHotels certified review
« A standard Hotel »

I think it was a slightly nicer Holiday Inn. Beds were hard and not the best. It would have been better if the bar would be open past 11.

Shannon Business - 24/04/2018 AccorHotels certified review
« Excited to Return »

Great facility, wonderful staff. Clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shannon S., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Daniel C. Business - 21/04/2018 AccorHotels certified review
« Nice - good bar and food »

Room was fine. Carpet in hallways seemed worn. The elevator could be cleaner.

Anonymous Business - 17/04/2018 AccorHotels certified review
« Practical location, clean hotel »

Clean place to stay, close to YUL Airport. Food is acceptable for breakfast, service is good.

Laurin S. Business - 05/04/2018 AccorHotels certified review
« No hiccups. Perfect business tri »

Perfect abs pleasurable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurin S., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Constance R. Business - 03/04/2018 AccorHotels certified review
« Everyone was extremely helpful and pleasant. »

Everyone was extremely helpful and pleasant from front desk, housekeeping and management. Rooms were clean and updated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Constance R., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Mi Business - 31/03/2018 AccorHotels certified review
« spacious and clean rooms »

The room I stayed in was very spacious with great lighting. The food and drinks in hotel was very delicious. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minna N., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Brian Business - 28/03/2018 AccorHotels certified review
« Pretty ok, not as nice as my last few stays »

Stays at this hotel are always just ok enough. Sarah at the bar is amazing like always and I have dinner there every night. She remembers my name, where I live, what I do for a living, what I eat and drink. She somehow keeps up with an entire bar and dining area by herself and then I see her out running food to room service?! I don't know how she does it... The gentleman at the front desk with the blonde hair and facial hair is always very friendly. The eliptical machine in the gym is just as squeaky as it was when I brought it up months ago. The clock on the wall in the gym still doesn't work. There is never enough parking. I was advised I could park in the business behind the hotel and hike through the blizzard back to my room. I opted instead to drive my car into a snow drift mounded up in a half dozen parking spots and leave my car there. This stay I was put in a room with two queens instead of the King Executive suite I'm used to. Apparently a downgrade in beds also includes a downgrade in coffee product, fewer bathroom amenities, no bathrobe, a shower inside of a bathtub with a handheld wand that has a mind of its own as well as a curtain that only holds back most of the water in its path. I received an email that I have achieved gold status. Not bad for being less than 3 months into the year. Perhaps the above items wouldn't bother me if I wasn't spending weeks at a time at your hotel. My company just re-upped their corporate rate, so it looks like I'll be here a few weeks of each month for the next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian W., Thank you very much for taking the time to share your comments regarding your stay at the Novotel Montréal Aéroport. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, Leila

Tim G. Business - 22/03/2018 AccorHotels certified review
« Excellent Facility, only one disappointment. »

The bed was very spacious however I found it to be quite hard. Other than that the rest of the hotel was fantastic. The staff were friendly and helpful and the amenities offered by there hotel were, in my opinion, plenty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim G., We very much appreciate your comments regarding your stay at the Novotel Montréal Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila

Family - 18/03/2018 TripAdvisor review
« Overnight stay before airport »

Overall decent hotel except they spray the rooms with a very strong deodorizer which isn’t good for people we are sensitive to perfumes. We had to ask for a room that hadn’t been sprayed. The shuttle pickup at the airport sucks! Waited an hour and a half and we had to call twice.

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