Novotel Singapore Clarke Quay Hotel 4 stars

TripAdvisor rating 4.0/5 7,288 reviews
Novotel Singapore Clarke Quay
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Hotel extras

  • Prime City center location, near CBD and Orchard road

  • Easy access to major Singapore attractions

  • Free WiFi

  • Fitness Centre, pool and nearby jogging trails

  • Large outdoor swimming pool, 24-hour fitness center and children facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility facilities
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • CHANGI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Singapore Clarke Quay

177A River Valley Road
179031
singapore
singapore

Tel: +6563383333

Fax: (+65)64338738

Contact email

Check-in from 14h00

Check out up to 12h00

  • SBS TRANSIT :   Bus 32, 54, 195 Liang Court

  • SBS TRANSIT. :   Bus 64, 123, 143 Shell House

  • SUBWAY. :   Down Town Line D20 : Fort Canning

  • Subway :   N-East Line NE5: Clarke Quay

  • By plane

    CHANGI AIRPORT At 18km / 11.18 miles - Shuttle paying

  • By plane

    CHANGI INTL AIRPORT At 18.01km / 11.19 miles

  • By helicopter

    MARINA BAY CRUISE CENTRE At 5km / 3.11 miles

  • By car

    PAN ISL EXPRESSWAY At 5km / 3.11 miles

GPS :1.2914, 103.8448

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

One Queen Bed Standard

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Superior 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

2 single beds superior rooms

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

1 King Bed Superior Bay View

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

2 Single Beds Superior Bay View

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

1 King Bed Executive

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

2 Single Beds Executive

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Premier Room 1 King Bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Premier Room 2 Single Beds

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

The Lil' Explorers at Camp

  • Max. number of persons: 4
  • Area: From 64
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Premier Suite with 1 King size Bed

  • Max. number of persons: 4
  • Area: From 64
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

A chic and modern setting makes The Square one of the best places to dine in Singapore. The Square serves cutting edge international buffet cuisine. Enjoy the experience of interacting with our chefs in an open concept kitchen.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR ROUGE

Photo non contractuelle / Strictly non binding

Located in the heart of the hotel, Le Bar Rouge is a sleek and stylish bar that provides the ideal setting for you to chill out after a hard day's work. Unwind to the sound of modern chill-out music as you enjoy a drink with your friends and colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 525

  • Maximum capacity: 580 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Novotel Singapore Clarke Quay

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

24,370 reviews

tripadvisor

TripAdvisor Rating 4.0/5

7,288 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Another excellent stay at Novotel Clarke Quay

TripAdvisor rating 4.0/5

RodGosford Couples - 13/09/2019 TripAdvisor review

We were welcomed at check-in like returning friends, and were given a super room upgrade which we really enjoyed and appreciated. Throughout our stay the team in the Premier Lounge were particularly attentive and helpful. In our opinion this hotel is ideally situated between Clarke and Robertson Quays with all the entertainment and restaurants that the average person could wish for. With Fort Canning MRT station on the door-step and a short walk to Clarke Quay MRT the rest of Singapore is within easy reach at a reasonable price.

Lovely hotel great location, well fitted room.We enjoyed our stay, the room was

Customer review rating 4.3/5

M. A. Couples - 10/09/2019 AccorHotels review

We enjoyed our stay, our room was quiet and had a great view. The staff were friendly and very helpful with luggage and obtaining transport. Loved the close location to Clarke Quay, the restaurants were so varied, a person could find fabulous food experiences around each corner. Having the MRT on the next corner was a bonus as moving around the city was easy. A very pleasant stay.

Dear Meryl A., Thank you very much for taking the time to provide us a review. It’s a delight to know that the location and facilities left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products. We appreciate your positive review and look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Great Location & Spacious Rooms

Customer review rating 4.3/5

Anonymous Families - 10/09/2019 AccorHotels review

Helpful Friendly Staff, Great Location, Spacious Rooms

Dear Craig A., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

comfortable and convenient

Customer review rating 4.3/5

Lois L. Solo - 10/09/2019 AccorHotels review

I enjoyed my short stay and found staff were very helpful. The room was clean and comfortable and the dining experience in the Square was pleasant. I have two suggestions - 1- make the hot water in the shower hot, mine was just above tepid which was not very pleasant in an air conditioned room 2405 an 2. Have more information available about tours and transport around the city.

Dear Lois Daphne L., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future Warm regards, Megawati Hartono Front Office Manager

I am very dissatisfied and felt the hotel is over rated.

Customer review rating 4.3/5

Crystal V. Business - 09/09/2019 AccorHotels review

1. The aircon never got cold. I woke up at night in sweat, and i did not even use the blanket that time. 2. The refrigerator also never got cold, in fact my ice cream melted. 3. No bidet by the toilet 4. Check-in staff are ok, but still needs training 5. Very few sockets in the room - I only found one! It was the one beside the bed. The rest, I can only use if I unplug the lamps. Also, when I called to ask about sockets, the staff does not know what is a "Socket". Eventually she offered to send me an adapter. However, the adapter's size is too big and once plugged, you cannot use the sockets beside it.

Tran Duc L.

Customer review rating 4.3/5

Tran D. L. Business - 09/09/2019 AccorHotels review

comfortable

Dear Tranduc L., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

The Girls in the lounge are brilliant i would not stay any where else in Singapore because of these magnificent girls

Customer review rating 4.3/5

Darren A. Business - 09/09/2019 AccorHotels review

The service and friendly staff you have is your best asset make sure you keep your staff happy

Dear Darren A., Thank you very much for taking the time to provide us a rewarding review. I am elated to hear that your stay with us was comfortable, satisfying and that the service we have rendered was impeccable. Reviews as such are an affirmation for us that guests appreciate the quality of our services which we strive to deliver with excellence every day. On behalf of the Management and the Team here at Novotel Singapore Clarke Quay, we thank you and look forward to welcoming you back again for another great stay soon. Warm regards, Megawati Hartono Front Office Manager

Oldish but very nice

Customer review rating 4.3/5

Ken G. Couples - 09/09/2019 AccorHotels review

Good very friendly

Dear Kenneth G., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Good...Can do better!

Customer review rating 4.3/5

Anonymous Business - 09/09/2019 AccorHotels review

I stayed at Novotel starting first week of September. I came in early to Singapore and needed an early check-in. Glad that after an hour of waiting, I got the room! Since it was a business trip, I needed to work from hotel late nights/morning - that is were I realised the wifi strength was very poor! There was an option to login with room user - which never worked.

Dear A. Aparajita, It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Room not quiet enough and mistakable signposting of night access spoiled the experience in an otherwise nice hotel.

Customer review rating 4.3/5

Jr Business - 09/09/2019 AccorHotels review

Could not sleep much of the nights with hotel room facing Clarke Quay due to constant noise of the bass (music). Took a long detour at night walking through parking decks to find my way back in the hotel, following the various signposts for the car park attached to the hotel's windows. Easy to overlook the signpost for "hotel guests swipe card here" if you do not walk straight to the very most left door. Getting seated at breakfast just takes too long sometimes with nobody manning the counter consistently and/or guests being walked to their table. I travelled there for business and had little time alloted to eat and was then held up waiting. Beds and rooms are great, food was good but the above spoiled the experience for me.

Friendly staff and very comfortable room

Customer review rating 4.3/5

Anonymous Families - 09/09/2019 AccorHotels review

Very friendly staff, the bedroom was very clean and the bed was extremely comfortable.

Dear Biljana M., Thank you very much for taking the time to provide us a review. It’s a delight to know that the location and facilities left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products. We appreciate your positive review and look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

A perfect place to stay whilst visiting Singapore

Customer review rating 4.3/5

Paul N. Couples - 09/09/2019 AccorHotels review

An excellently located Hotel with superb views and easy access to Metro Buses and Taxis. Staff service and assistance was superior, friendly and extremely efficient.

Dear Paul N., Thank you very much for taking the time to provide us a review. It’s a delight to know that the location and facilities left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products. We appreciate your positive review and look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

mr dennis p.

Customer review rating 4.3/5

Dennis P. Couples - 08/09/2019 AccorHotels review

the same as our previous stay 6 weeks earlier. Very friendly and helpful staff.

Dear Dennis p., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Great people providing excellent service

Customer review rating 4.3/5

Mohan V. A. Business - 08/09/2019 AccorHotels review

Smooth check in, reception staff showed great empathy and efficiency (commendation to the staff who were in reception on 3 Sept at 2.00 pm). I liked the breakfast with vegetarian items. Check out also was efficient and by helpful staff. The housing keeping staff on 22 floor during 3-5 Sept was excellent. Just fittings in bathroom need to be checked perhaps... I am ok but some fussy customers may grumble.

Dear Visveswara Mohan A., Thank you very much for taking the time to provide us a review. Guest satisfaction is our top most priority and I am elated to hear that Front Desk teams’ service was efficient and welcoming. Your comments have been shared with the team and I am sure that this will serve as an encouragement as we strive to continuously improve our products. Please be assured that we appreciate your input and comments, which are precious to us and allow us to keep on upgrading our services and products. On behalf of the Management and staff here at Novotel Singapore Clarke Quay, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Warm regards, Megawati Hartono Front Office Manager

Great location

Customer review rating 4.3/5

Guest Couples - 08/09/2019 AccorHotels review

Room was really nice, perfect location. The hotel is a bit tired and requires a refurbishment. Staff were very friendly.

Dear Brian H., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Service is excellent, room is very clean, amenities are complete.

Customer review rating 4.3/5

Ben Families - 08/09/2019 AccorHotels review

It was a wonderful experience as we were upgraded to a primier room. The service reception also learned of my wife birthday so they gave us a free cake. Thank you for your wonderful service for our unforgetable experience.

Dear Ben III John Magno P., Thank you very much for taking the time to provide us a rewarding review. It’s a delight to know that the location, facilities and team left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. We appreciate your positive review and look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Good location and service

Customer review rating 4.3/5

Anonymous Business - 08/09/2019 AccorHotels review

I took the room which was opposite to swimming pool 903, the room was no in pristine condition door marks in the carpet , bed sheet had spotting at the corner end, the cleaning I think could be done better

Dear Fatin Said Juma A., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

It is not value for money

Customer review rating 4.3/5

Vickie T. Business - 08/09/2019 AccorHotels review

Location is far from train station; Bathroom door is old and rickety; Airconditioning is not working properly- need to wake up at the middle of the night because I was sweaty.

Dear Ms. Vickie t., Thank you for completing our online survey regarding your recent visit to the Novotel Singapore Clarke Quay. I am disappointed to hear about the A/C and maintenance issues you encountered in your room throughout your visit. This is certainly not the typical experience that we aim to provide our valued guests; please accept my sincerest apologies for the inconvenience they have caused you. I do wish we had known about them while you were here, as we strive to ensure that issues reported by our guests are immediately resolved, to ensure a pleasant and comfortable visit. Kindly rest assured you that the issues you have raised have been addressed with the department heads concerned for appropriate action. On the other hand, I am surprised to hear that you found the hotel far from the train station as the nearest MRT station from the hotel, the Fort Canning MRT station is just a 2-minute from the hotel. I’m afraid you may have been directed to the Clarke Quay MRT station, which is indeed slightly farther, and is an 8-minute walk from the hotel. I realize that this experience has negatively affected your impression of the hotel hence I sincerely hope that we get an opportunity to make up for the inconvenience you encountered and regain your confidence in the hotel in the near future Yours sincerely, Alan Burrows General Manager

Loved it!

Customer review rating 4.3/5

Mary Couples - 07/09/2019 AccorHotels review

Staff were friendly and efficient. Good location, lovely big clean room with good extras like body cream and shower caps. Breakfast was plentiful.

Dear Mary P., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Good business hotel at Clark quay

Customer review rating 4.3/5

Dirk Business - 07/09/2019 AccorHotels review

Just a business trip conveniently close too everything important.

Dear Dirk B., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager
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