Hotel - Novotel Singapore Clarke Quay
Novotel Hotel Novotel Hotel

Novotel Singapore Clarke Quay Hotel

4.0/5 7,075 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • CHANGI AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 403 rooms
  • 100% non-smoking hotel
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 22,025 reviews

Our guest reviews for Novotel Singapore Clarke Quay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 7,075 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 19/03/2019 TripAdvisor review
« Singapore Stop over »

Hotel ideally located for sightseeing-shopping-restaurants-night life. Staff attentive to your needs and seriously helpful in all your enquires to be resolved. Room spotlessly cleaned daily, no outside noise to disturbing your sleep. Kumi Kanan - Senior Quality Services Executive absolutely brilliant in achieving refund from 7Eleven Store [never happened before] for Google Play voucher S$150 [only good if you open Google account in Singapore] cannot be credited if you have Google account in your home country. Worked tirelessly harassing reluctant 7Eleven area managers to rectifying situation [they never phoned her back] but she persisted to achieve fantastic result. I take my hat of to you and thanks again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tour19025411896, It’s always a delight to receive such a wonderful review.Thank you very much for taking the time to provide us a rewarding review and the pleasure is ours to provide our guests with that unique touch of personalized service. Our goal is to make all of our guests feel at home and well-taken care of hence it’s a great pleasure to know that Kumi Kannan was able to help you. Your comments have been shared with her and she is overjoyed to receive such positive compliments. On behalf of the Management and the Team here at Novotel Singapore Clarke Quay, we thank you and look forward to welcoming you back again for another great stay soon. Yours sincerely, Alan Burrows General Manager Novotel Singapore Clarke Quay

Phillip P. Couples - 15/03/2019 AccorHotels certified review
« Great hotel, convenient location »

The Novotel Clarke Quay is a go to when considering a stay in Singapore. The hotel facilities are top notch and it is very conveniently located close to two rail lines, bus services, tourist locations and shops. So good we are returning again very soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip Vincent P., It’s a great pleasure having you stay with us. I am glad to know that the central location of the hotel allowed you to travel around with ease as well as that you had an overall comfortable experience with us. We appreciate your positive review and look forward to the pleasure of welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Uday P. Business - 15/03/2019 AccorHotels certified review
« A great hotel with best service. »

It was indeed a pleasure to stay at NOVOTEL Clarke quay as it surrounds many places for entertainment and leisure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Uday Bhimrao P., It’s a great pleasure having you stay with us. I am glad to know that the central location of the hotel allowed you to travel around with ease as well as that you had an overall comfortable experience with us. We appreciate your positive review and look forward to the pleasure of welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Lex Business - 15/03/2019 AccorHotels certified review
« No hassles, friendly staff, clean room, great location »

Had stayed previously on vacation, but this was a business trip. Convenience to MRT with direct out to Expo (Changi Business Park) paired with the ambience and evening options of the 'quays' was more enjoyable than staying further out of town. Hotel itself is clean and modern, with friendly staff. On check-in the staff figured out that I had two different Accor memberships (personal and work emails) and pointed me in the right direction to consolidate. Breakfast buffet has a good mix of options. Pool was also great break from the Singapore heat/humidity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian L., Thank you very much for taking the time to provide us a review. It’s a delight to know that the location, facilities and team left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. Please be assured that we appreciate your input and comments, which are precious to us and allow us to keep on upgrading our services and products. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Bruce G. Couples - 15/03/2019 AccorHotels certified review
« Our trip to Singapore »

We had a wonderful experience at the Novotel Clarke Quay. Our stay was for four days in a king room with a wonderful view of the city. The room was exceptionally queen and the service was great. It was very convenient to the metro system blue line. Definitely would stay there again on a return visit to Singapore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce G., Thank you for choosing to stay with us again and it’s an absolute delight to have served you. Its indeed a pleasure to know that you enjoyed the comfort,fit,spectacular view from the room.Reviews as such are an affirmation that guests appreciate the quality of products which we strive to deliver with excellence every day. On behalf of the Management and staff here at Novotel Singapore Clarke Quay, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Warm regards, Megawati Hartono Front Office Manager

Mr M. P. Couples - 15/03/2019 AccorHotels certified review
« Very pleasant »

Great location, friendly, helpful staff . Overall a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fotini P., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Anonymous Couples - 15/03/2019 AccorHotels certified review
« Hotel room a bit dismal and and tired but service good and great location »

First impressions of the room not inspiring and quite basic. The hotel staff were all good but the property lacks the ostentation expected from a major city centre hotel

Andrew P. Business - 15/03/2019 AccorHotels certified review

Very professional and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew p., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Anonymous Families - 15/03/2019 AccorHotels certified review
« Dated hotel need improvement »

Everything is old and stuff are not so clean, cleaning job is superficial and need to pay more attention to details, not sure if this is due to lack of housekeeping manpower or just the standard is too low

Tabby Couples - 14/03/2019 AccorHotels certified review
« Had a very pleasant stay. »

Wonderful stay at Novotel Clarke Quay. Especially enjoyed the free late check out on Sundays! Breakfast was pleasant as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tabatha L., Thank you for staying with us and it’s a great delight to know that you enjoyed our breakfast. We appreciate your positive review and look forward to the pleasure of welcoming you back and delivering another memorable experience in the near future. Warm regards, Megawati Hartono Front Office Manager

M A. B. Couples - 14/03/2019 AccorHotels certified review
« More luxurious than expected and experienced in France »

Comfortable and enjoyable. Obtaining extra supplies of tea and milk was difficult. There was never enough for our British tastes and creamer does not go with tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm B., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Kerry H. Families - 14/03/2019 AccorHotels certified review
« Very good »

Good location Very clean Good service Only negative was beers served at the bar were flat and expensive Pool was beautiful Breakfast was extremely nice with good variety Comfortable beds and clean rooms Thanks for a lovely stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry H., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. Please be assured that we appreciate your input and comments, which are precious to us and allow us to keep on upgrading our services and products. On behalf of the Management and staff here at Novotel Singapore Clarke Quay, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Warm regards, Megawati Hartono Front Office Manager

Paul K. Couples - 14/03/2019 AccorHotels certified review
« Good position for transport and had a great view. »

Our first room had an issue with water leaking onto the floor from the base of the toilet seat. I advised staff in the morning of our second or third day before going out for the day of the issue once I had determined what it was and asked if they could rectify it while we were out. When we returned that night at about 7pm there was water on the floor so it had not been fixed. I called reception for some mop up towels which were sent promptly and a few minutes later maintenance staff arrived to look at it. He recommended that we had to vacate to another room . The manager at reception contacted us not long after to ask us to pack up and that he would send somebody to assist. Within half an hour we were in a new room with a similar view on a premium floor. We really appreciated the service and support. We found that the drinks at the Le rouge bar were very expensive even with happy hour. We would have spent a lot more time there if prices were reasonable. It was more cost effective to go downstairs and buy a six pack of beer for the same price as one beer in Le rouge. Constructive criticism . Our room and the view was excellent . The position for transport and amenities is perfect also. The lighting control panels are not very user friendly . We also found in both our rooms that the shower screens always let water out on the floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul K., It was a great pleasure having you stay with us and thank you very much for your review.I am glad to know that the strategic location of the hotel was very convenient for you and that you like the view from the room. Please be assured that we appreciate your constructive feedback with regards of the issues in the room, which are precious to us and allow us to keep on upgrading and improving our services and products. On behalf of the Management and staff here at Novotel Singapore Clarke Quay, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Warm regards, Megawati Hartono Front Office Manager

Anonymous Families - 14/03/2019 AccorHotels certified review
« Great location »

Location was great, not really a hotel for children. The pool unfortunately was not very inviting felt like i was sitting in a concrete jungle. The bed was super hard and i struggled with getting a good night sleep.

Liz Business - 14/03/2019 AccorHotels certified review
« Good location, nice business class hotel »

PROS: Room and hotel were both modern and clean, and I liked the breakfast buffet, which had a good selection of western, singaporean and indian dishes available. (Breakfast was included in my room rate, I wouldn't pay that much for it considering how cheap and plentiful the eating options are in singapore.) Good location steps away from Clarke Quay bars/restaurants and two MRT stations. Easy walk to lots of museums/galleries and other sites. CONS: Wifi was annoying, making me log back in constantly throughout my stay. On check-in I was upgraded for free, and promised a larger room with two beds and balcony. Sounded nice, until I got to the room and realised the beds were both singles and the balcony door was permanently locked. It was a larger room but I probably would have preferred a full size bed instead. OTHER: Toilet didn't flush when I arrived but this was solved within 30 mins of phoning down to reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth L., It’s our immense pleasure to have served you and thank you very much for your review. We’re glad to hear that the strategic location of the hotel was good for you. We regret to note the issue you encountered with us and would like to apologize for any inconvenience you experienced. At Novotel, we make every effort to ensure our guests’ full satisfaction with every aspect of the stay hence please rest assured that your comments have been highlighted for further review and constructive action. On behalf of the Management and the Team here at Novotel Singapore Clarke Quay, we thank you and look forward to welcoming you back again for another great stay soon. Warm regards, Megawati Hartono Front Office Manager

Carissa L. Couples - 14/03/2019 AccorHotels certified review
« Customer service needs improvement. »

The room was very nice and the facilities were good also. The check in experience took 40 minutes, which is unacceptable. I was then charged more for a room upgrade then I was told I the email I received. The front desk attendant was going to charge me $74 a night just to use the premier floor facilities but not upgrade my room it then took her another 10 minutes to figure out that I was paying for the premier floor room upgrade also. All I got at the end of the 40 minutes was I hope you have a nice stay. Unacceptable. One of the nights I requested to have 2 sets of cutlery sent to the room. 3 phone calls and 45 minutes later they were sent to the room. On the 3rd day a housekeeper walked into the room without knocking or making their presence known before entering the room. Again this is unacceptable. I enjoyed the location of the hotel very convenient. The hotel itself was very nice and presented nicely and always smelt very nice without being over powering. I do hope if and when I return that I have a better experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Carissa L., Thank you for sharing your review of your recent stay at the Novotel Singapore Clarke Quay. While I am delighted to hear that you were pleased with your room as well as the facilities available in the hotel, I am sorry to note your disappointment with the service you received from some members of the team during you visit. I do recognize that we were unable to deliver on a number of things that should have just happened hence I wish to extend my sincerest apologies for the inconvenience you experienced. Kindly rest assured that the department managers concerned have been advised to address the issues you have encountered to prevent such inconvenience to our guests in the future. I sincerely hope that this experience does not keep you from staying with us again and that we get an opportunity to better serve you in the not too distant future. Yours sincerely Alan Burrows General Manager

Anonymous Business - 13/03/2019 AccorHotels certified review
« Average »

Bed was comfortable, and the rest was like any other hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme R., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Milayanti Y. Friends - 13/03/2019 AccorHotels certified review
« very helpfull »

i loved to stay here again if im back to singapore, nice staff at the front desk,fast cleaning at the room and very good location .....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Milayanti Y., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Anonymous Solo - 13/03/2019 AccorHotels certified review
« Enjoyable stay as usual »

Room was clean and serviced well for my stay. Breakfast in Square good as usual with friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob S., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

E F. Couples - 13/03/2019 AccorHotels certified review
« Excellent Hotel »

Novotel Hotel is an excellent hotel in a great location. Very efficient and professional staff who made us feel very welcome. So enjoyed our short stay and would definitely recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth F., Thank you very much for your excellent review. We aim to deliver top notch service and I am delighted to hear that our team was professional and friendly. Reviews as such are an affirmation for us that guests appreciate the quality of our services and products which we strive to deliver with excellence every day. We appreciate your positive review and look forward to the pleasure of welcoming you back and delivering another memorable experience in the near future. Warm regards, Megawati Hartono Front Office Manager

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