Hotel - Novotel Singapore Clarke Quay
Novotel Hotel Novotel Hotel

Novotel Singapore Clarke Quay Hotel

4.0/5 6,854 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • CHANGI AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 403 rooms
  • 100% non-smoking hotel
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 20,021 reviews

Our guest reviews for Novotel Singapore Clarke Quay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 6,854 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Wendy P. Couples - 16/10/2018 AccorHotels certified review
« excellent care and service »

Staff were courteous and helpful, rooms clean, it was a great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy P., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Warrick Y. Couples - 16/10/2018 AccorHotels certified review
« Fantastic. »

It was, once again a very pleasant experience with friendly staff, a welcoming foyer, terrific breakfast menu & nice, clean & spacious rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warrick Y., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Hans L. Families - 16/10/2018 AccorHotels certified review
« Perfect location in a great city! »

A great location for exploring Singapore. Nice hotel with pool. Restaurant a little crowded during breakfast (school holiday) and the restaurant staff seemed slightly stressed! Friendly welcome from a very helpful reception staff during the whole stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans L., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Jj Families - 16/10/2018 AccorHotels certified review
« Hotel view was gorgeous. »

Good location ,easy to walk for sight seeing and good resturant nearby. Friendly hotel staff. Easy check in and out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ratanaphol S., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Gerry L. Families - 16/10/2018 AccorHotels certified review
« a lovely stay in a well-organised and friendly hotel »

we travelled as a family of 4 arriving in Singapore after an overnight flight. we appreciated the quick check-in process and that fact that staff were able to allow us an early book into our room. The room was clean and very comfortable. we especially appreciated the handy phone and took that with us on our forays into the city. we loved the complimentary water provided each day. the dining room for breakfast was spacious, clean and had a wonderful variety of foods on offer. all staff we met were polite, friendly and respectful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldine Mary L., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Ian N. Couples - 16/10/2018 AccorHotels certified review
« Great stop over venue »

Quick and efficient service especially checkin where the customer manager Kumi assisted our check in after we were waiting in a considerable line. The flexibility for us to check out later and have the use of the pool and showers as we waited for our late connecting flight was very commendable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian n., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

S. Friends - 16/10/2018 AccorHotels certified review
« Good service experience »

Check in on the 13 october & was served by Ms Kumi. She was really friendly & she knows that i was having a birthday staycation. So she took the initiative to upgrade my room to a higher category. I enjoyed my stay at the hotel. It was a memorable & pleasant stay. Would definitely come back to the hotel to stay again! Thank you :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siti S., Thank you very much for choosing to stay with us and providing us a rewarding review. Our goal is to make all of our guests feel at home and well-taken care of hence it’s a great pleasure to know that Kumi Kanan and the team were friendly and accommodating. Your comments have been shared with all the team members and they are overjoyed to receive such positive compliments. On behalf of the Management and the Team here at Novotel Singapore Clarke Quay, we thank you and look forward to welcoming you back again for another great stay soon. Warm regards, Megawati Hartono Front Office Manager

Jimmy L. Couples - 16/10/2018 AccorHotels certified review
« Good, clean and comfortable. But dated interior. »

Good, clean and comfortable. But dated interior.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jimmy L., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Derek T. Solo - 16/10/2018 AccorHotels certified review
« Mr Derek T. »

Awesome. The room is nice, the staffs are very friendly, Phyo (Spell?) Assistant Manger at Front desk was very kind and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek T., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Yolanda A. Couples - 16/10/2018 AccorHotels certified review

The shower was not working properly. I had a hard time when washing my hair because the water ran very slow in the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yolanda A., It’s our immense pleasure to have served you and thank you very much for your review. We regret to note the issue you encountered with us and would like to apologize for any inconvenience you experienced. At Novotel, we make every effort to ensure our guests’ full satisfaction with every aspect of the stay hence please rest assured that your comments have been highlighted to the relevant Department Heads for further review and constructive action. On behalf of the Management and the Team here at Novotel Singapore Clarke Quay, we thank you and look forward to welcoming you back again for another great stay soon. Warm regards, Megawati Hartono Front Office Manager

Gerhard Families - 16/10/2018 AccorHotels certified review
« Conveniently located »

Overall OK . The Premier lounge is a bit small during evening hours . The restocking of food takes too long as just one kitchen staff is engaged to do the job. 2-3 more hot dishes might be also a good idea. Besides , it should be possible that the guests can choose drinks by themselves instead of being served mainly by the reception ladies .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerhard V., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Greg Business - 16/10/2018 AccorHotels certified review
« Great stay »

Another fantastic stay at the Novotel Clarke Quay. The staff are always friendly and helpful. I met the new hotel manager at the executive lounge who took time out of his day to meet with Accor members which was a nice touch. The lounge staff are fantastic and I always enjoy their friendly manner and are always happy to assist with your requirements at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg F., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Peter D. Couples - 15/10/2018 AccorHotels certified review
« Peter & Christina D. »

We stay at Novotel hotels because we are assured of cleanliness, politeness and a very god standard of room. The only negative is the airconditioning in the dining area being too cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina Margaret D., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Joanne Solo - 15/10/2018 AccorHotels certified review
« Well located and friendly staff »

Clean, neat and staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne B., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

Htw Business - 15/10/2018 AccorHotels certified review
« Enjoyable stay as expected. »

Enjoyed the free room upgrade as it gives loyal guest a sense of priority and appreciation. Everything is as per expectation from Novotel. Keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hon Tze W., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Aklesh D. Families - 15/10/2018 AccorHotels certified review

I would rate 7/10 * great location to move around with river view * fantastic buffet breakfast with wide variety of choices * all staffs at various levels were very approachable and helpful (i.e, ground level, reception, morning breakfast area staffs) * Kumi Kanan is a fantastic and very approachable and welcoming lady. She ensured that my family was looked after well. All my queries were answered promptly. My 12yo daughter keeps talking about her beautiful and loving nature. * The only thing which let us down is the room facilities. Rate average to poor. Being given said to be executive room, the carpets are dirty and old. Room size is small and congested. The smart phone will not hold battery charges long enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aklesh Ravin D., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Gordon C. Families - 15/10/2018 AccorHotels certified review
« Great Short Stay Location »

Our first stay in Singapore, we were well greeted at reception and received an unexpected welcome drink voucher. The rooms and bathrooms were a good size as well as an impressive view of the city. The Pool area was a great place to relax. Late checkout enabled us to go straight from the hotel rooms to the airport without lounging around the foyer for hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon Ian C., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Anonymous Business - 15/10/2018 AccorHotels certified review
« An easy stay »

Easy to book, to have my preferences satisfied, easy check in and check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paola C., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

Christian Families - 15/10/2018 AccorHotels certified review
« Great location »

Good experience staff very helpful and location was excellent central to most points of interest, public transportation and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian F., Thank you for your feedback.It's a great pleasure to know that the prime location of the hotel was very convenient for you. On behalf of the Management and the Team here at Novotel Singapore Clarke Quay, we thank you and look forward to welcoming you back again for another great stay soon. Warm regards, Megawati Hartono Front Office Manager

Trevor Business - 15/10/2018 AccorHotels certified review
« Fantastic, happy smiling faces, warm friendly service. »

The friendly staff made our stay absolutely enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor Ronald P., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

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