Hotel - Novotel Singapore Clarke Quay
Novotel Hotel Novotel Hotel

Novotel Singapore Clarke Quay Hotel

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4.0/5 6,624 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • CHANGI AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 403 rooms
  • 100% non-smoking hotel
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 18,191 reviews

Our guest reviews for Novotel Singapore Clarke Quay

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 6,624 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Nandan M. Families - 15/06/2018
« Very Well maintained Hotel. »

Very happy to stay at Novotel Clearke Quay. All perfect, just felt the breakfast could be a bit better.

AccorHotels certified review
Lei Families - 15/06/2018
« Happy and satisfied »

Good location and great customer service. Will definitely come back to this hotel in near future.

AccorHotels certified review
Anonymous Business - 15/06/2018
« Beautiful rooms and in a great location »

Wonderful view and easy walking distance to cafes,bars and restaurants.

AccorHotels certified review
Julie Couples - 15/06/2018
« Mrs G. »

Great. Close to everything. Lovely view. Quiet even though in heart of the city. Staff friendly and helpful.

AccorHotels certified review
Chris F. Couples - 15/06/2018
« Perfectly Situated »

Nice sized room and friendly staff. Perfectly situated above a shopping centre and the vibrant eating hub of Clarkes Quay right next door.

AccorHotels certified review
Garth W. Solo - 14/06/2018
« Expectation exceeded »

Convenient location close to both business and pleasure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garth W., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Gaurav M. Families - 14/06/2018

Wonderful stay at the Novotel Clarke Quay. I had filled request online before check in and it was fulfilled y the hotel The check in was smooth . The hotel staff was very friendly, nice & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaurav M., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Anonymous Couples - 14/06/2018
« Very good service »

Very enjoyable. Friendly helpful staff. Good breakfast. Clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm L., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Stephan A. Couples - 14/06/2018
« Old Hotel, Crowded but Good Location »

Close to Clarke Quay, Too Crowded in Lobby, Old Hotel, The Staff when Check-In just like Robot and smell arrogant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stephan Aditya, Thank you for taking the time to tell us about your experience at the Novotel Singapore Clarke Quay. While I am glad to hear that you found the location of the hotel convenient and that you were pleased with the hotel’s proximity to Clarke Quay, I am sorry to note your disappointment with the service you received during your check-in. This certainly does not reflect our usual level of service, please accept my sincerest apologies. Kindly rest assured that the staff member concerned have been addressed regarding your feedback and we will work on ensuring that the entire team consistently maintains a warm, helpful, and professional demeanour when assisting our guests. I appreciate your loyalty to AccorHotels and I sincerely hope that we get an opporuntity to welcome you back and provide you with a better stay experience on your next trip to Singapore. Yours sincerely, Alan Burrows General Manager

AccorHotels certified review
Shin Business - 14/06/2018
« Great location, close to good restaurants and shopping centers »

Good and reasonably big guest room, very good breakfast, express checkout worked amazingly well.

AccorHotels certified review
Nadeen H. Couples - 14/06/2018
« We enjoyed every minute of staying at Novotel Clarke Quay. »

Nothing was too much trouble for any of the staff we had dealings with. They all went out of their way to ensure our stay was trouble-free, comfortable and enjoyable. Our room was clean and comfortable with all the amenities we required. To top all this we enjoyed the spectacular view from our window every single day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadeen H., It’s our immense pleasure to have served you and thank you very much for your review. It's a great delight to know that you enjoyed every aspect of your stay with us.Reviews as such are an affirmation for us that guests appreciate the quality of our services and products that we strive to deliver with excellence everyday. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Helen R. Couples - 14/06/2018
« proffesional service, fantastic swimming pool, good breakfast »

Disappointing really as the air con dripped through the ceiling in to our case wetting the top layer of clothes and the drips on the wet woke us at 2 am. The porter did come to explain and then 30 mins later brought extra towels to catch further drips, and we were given a late check out but we couldn't sleep late as the repair man came at 8am to fix the air con ready for the day. I know nothing else could be done it was unfortune as the wonderful check in person gave us a room upgrade and the hotel was full. I did enjoy the swimming pool very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Helen Rickaby, Thank you for sharing your review of the Novotel Singapore Clarke Quay. I am delighted to hear that you were pleased with the service you received from the team and that you enjoyed the swimming pool facilities as well as the buffet breakfast at The Square Restaurant. On the other hand, I am disappointed to read that your otherwise pleasant visit was marred by the A/C issue you encountered in your room during your stay. I am truly sorry for the inconvenience this has caused you and I wish to assure you that our maintenance team has been advised to ensure that each and every air conditioning unit in the hotel is checked on a regular basis so that further occurrence is prevented. I sincerely hope that this experience does not keep you from staying with us again and that we get an opportunity to make up for the inconvenience you encountered and welcome you back on your next trip to Singapore. Yours sincerely, Alan Burrows General Manager

AccorHotels certified review
P. Families - 14/06/2018
« Another wonerful stay »

We've stayed in Novotel Clarke Quay many times, the latest before this trip was in March 2018. And as we expected, we had another wonderful stay here. The rooms are spacious and the staff at the Premier Lounge made us feel like we were coming back to our home. We enjoyed our time at the hotel and will definitely choose to come back here again when we're in Singapore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luan P., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Eloise W. Families - 14/06/2018
« Brilliant location at lovely hotel with fantastic staff! »

We loved our stay at the Novotel Clarke Quay. The location is perfect for sightseeing and going out for meals. The hotel has a great atmosphere and the staff went out of their way to make sure we were comfortable. Special mention to Kumi and Crystal who were so kind and lovely to our toddler. We will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eloise W., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Juan Couples - 14/06/2018
« Good service. Rooms could do with a refresh »

It was great. Staff were helpful and the location was convenient. Pillows were terrible though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan T., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Neil C. Couples - 13/06/2018
« Enjoyed our time »

Great location helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil C., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Sandi T. Solo - 13/06/2018
« Reasonable »

I have stayed at was excellent in this hotel quite a few times, however the service standard between this visit and my last visit three years ago was not as efficient. Friendliness and customer service of some of senior staff left a lot to be desired. Crystal in the Bar Rouge was excellent. I had to ask three times at breakfast for a period of 15 minutes before coffee cups and plates were replenished and customers were not happy they had to wait for these things to arrive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra E T., It’s our immense pleasure to have served you. Thank you very much for your constructive input and comments, which are precious to us and allow us to keep on upgrading and improving our services and products. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Yen Families - 13/06/2018
« Good service »

Staff were professional and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boon Yen T., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Ervi C. Families - 13/06/2018
« Nice hotel »

Room is cozy clean .... breakfast also nice food... location is very good...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ervi C., Thank you for your review and it's a great delight to know that you had an overall great stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

AccorHotels certified review
Carole Couples - 12/06/2018
« Clarke Quay, Singapore »

Good location with friendly competent staff. Variety of food was excellent and wait staff are deserving of praise for their friendly/welcoming approach at all times. Very clean rooms with lovely floral arrangements in public areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter K., We very much appreciate your comments regarding your stay at the Novotel Singapore Clarke Quay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Megawati Hartono Front Office Manager

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