Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

4.0/5 2,475 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,652 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,475 reviews
Ben Families - 15/02/2019 AccorHotels certified review
« Mr »

Reception staff were amazing, even upgraded us as we were travelling with our daughter with a disability along with her Carer hence the two rooms. Breakfast staff slightly abrupt but nothing really to complain about. Overall very happy, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Public S. W. Business - 14/02/2019 AccorHotels certified review
« Public sector overnight stay »

Please retain these room+breakfast rates + checkout time, because my public service contract will not pay more for a work overnight stay. It was a comfortable experience to stay here. I felt the quality of my bedroom, and of the space and connectivity in The Shed were part of the good experience I had which led me to be well prepared for my working day in the public sector.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Nathan Couples - 13/02/2019 AccorHotels certified review
« Perfect »

Beautiful room with a balcony.. excellent staff that couldn’t do enough for us.. me & my partner loved every minute of our stay.. definitely will be returning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Anonymous Solo - 11/02/2019 AccorHotels certified review
« OK »

The first room I was in was very cold due to the secondary glazing missing from the largest window. The staff very kindly moved me to another room, which apparently is a very nice one. I didn't mention the following to reception as I felt I caused enough trouble, but now you are asking. The heating was totally inadequate - didn't seem to blow any warm air. You expect guests to re-use their towels, but have no where to dry them. The cleaning was interesting with hairs in the bath and the bathroom which were not mine and were not cleaned after day one and the tea service was not refreshed either. Breakfast was OK, but the hot food was not all that hot and the scrambled eggs were slimey - not sure how you manage that; being an ex-chef myself, I have never managed it! Aside from that, it was OK. I didn't dine with you as there were so many options outside of the hotel, so I cannot comment on that. I did use the leisure facilities and you would benefit from letting people know beforehand they needed a £1 coin for the lockers. In fact, there was no information in the hotel room about the hotel; is that normal? I only just found the room service menu tucked away behind the t/c tray. Oh and the peep hole - you haven't accommodate for the fact the average lady is 5ft 4inch, you set the peep hole height for the average male, I suspect. No extra blanket either least I didn't find one, had to use one of the robes for some extra warmth. Sorry, I don't wish to nit pick, but you asked for my opinion and that is it. I expect you won't want this published on your website, but if in any doubt, please don't publish this on your website.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan H., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Nicola B. Friends - 11/02/2019 AccorHotels certified review
« Mrs »

Stay was lovely Lovely hotel , lovely breakfast Clean nice modern hotel and a pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Peter E. Couples - 11/02/2019 AccorHotels certified review
« Excellent. »

Total pleasure. Everything superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter E., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Dd Couples - 11/02/2019 AccorHotels certified review
« Excellent value for money. »

Great hotel. Excellent facilities and only 10 min walk from city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duncan D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Selza Families - 11/02/2019 AccorHotels certified review
« Excellent! »

My daughter and I stayed one night for shopping . The staff and service was excellent and the facilities as well. We will certainly use this hotel again and so easy to walk into Cardiff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan T., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

G C. Families - 10/02/2019 AccorHotels certified review
« Great central hotel for families, we loved the warm pool and hot tub! »

Very satisfied with our stay and would love to return to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldine C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Sean Couples - 10/02/2019 AccorHotels certified review
« Great hotel, staff, and night »

Getting to the Novotel Hotel from Devon was dead easy, and then parking, although it looked as though we wouldn't have found a space, was easy. The check-in staff were really nice and helpful throughout our stay. The room was a really clean and nice one, with a lot of space and a really comfy bed. Swimming facilities were great. It wasn't too busy and the sauna and steam room were a great addition. I would recommend this hotel to anyone who is after a nice stay in Cardiff, no more than 5 minutes from the centre. S

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean O., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Carolyne Solo - 07/02/2019 AccorHotels certified review
« Very Enjoyable »

Welcoming Staff were really attentive. Checking in was easy, lunch was delicious. The room was good, clean and spacious. Lovely feel about the place and staff were all friendly. Great architecture inside, Bar was a good place to hang out till 2.00am if needed. Breakfast in bed was amazing, it arrived hot and better than most places I have had breakfast. Would I go again, yes definitely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyne D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Sue H. Friends - 07/02/2019 AccorHotels certified review
« Hotel of choice while visiting Cardiff »

Easy check-in, room wasn’t ready on our arrival at 1:00 but happily took our bags so we could wander into to town. On our return our rooms were ready and were spacious and clean. Bed co fly and choice of pillows, moderns bathroom with both bath and separate shower with toiletries. Breakfast, self service but plenty of choice and cooked food fresh

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Sean T. A. Solo - 07/02/2019 AccorHotels certified review
« Ideal in lots of ways »

The location was perfect for me being equidistant from the Royal Welsh College of Music and Drama (where I attended a concert) and Cardiff Bay. The hotel also had parking on site which was a bonus for a city centre location. I started my day with a swim and a sauna at the hotel's spa centre which, for me, was perfect and included in the price of the room. The buffet breakfast was everything I'd expect. There was even an automatic pancake maker and my favourite apricot jam!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Jeffrey G. Business - 06/02/2019 AccorHotels certified review
« Superb Staff »

Very welcoming staff from reception through to bar staff and then wonderful care taken by night porter as I left at 4am for an early flight. Two days later on my return to Bristol the plane was diverted to Cardiff arriving at 1 am. I called hotel and night reception sorted out room etc . Couldn’t be more responsive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Alan C. Couples - 06/02/2019 AccorHotels certified review
« Interesting conversion of the old industrial building to a good standard »

I was a little disappointed on our last evening arriving 10 mins before last food orders that the person at the bar didn’t want to serve us. If she had not kept as waiting we would have been at least 15 mins before last food orders

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan C., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. Please accept our apologies of the undesirable bar experience.I have forwarded your comment to our Food & Bar Manager to look into. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Isabella A. Friends - 06/02/2019 AccorHotels certified review
« The absolute best »

So friendly and quick! Just felt right at home with so many friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabella A., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Joe B. Couples - 05/02/2019 AccorHotels certified review
« Ruined by noisy guests »

The hotel and facilities were lovely, we spent some time in the room before going for a meal locally and had a great night. We came back and were woken up in the night by other guests being very rowdy. It ruined an otherwise great night and we were tired and unrested in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph B., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. May I please if you have reported the noise disturbance to our team member on duty? I am unable to locate any further records of the situation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Anonymous Couples - 05/02/2019 AccorHotels certified review
« Great hotel, centrally located »

The room was comfortable with acceptable products. Would have liked water in the room and extra milk for the tea/coffee provided. Did see bottles on the cleaners cart, but there wasn’t any in our room. Great breakfast and plenty of tables available. The staff were very quick in replenishing food and clearing away tables. The bed was comfortable and so were the pillows. The bar served lovely drinks too but I found it odd that they did not capitalise on the available space. More seating for couples please and the offer of nuts in the bar to all guests would be nice not just regular gym members. My only criticism was the noise levels on the corridor at night by other guests who thought it acceptable to have loud conversations at 2:30 in the morning and the loud argument somewhere around the car park at 5:50 but I’m not sure what the hotel can do about these kind of issues. We will return at the right price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayne w., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Terry M. Families - 05/02/2019 AccorHotels certified review
« Friendly and efficient service and personnel »

In Cardiff to visit family for first time in over 10 years. Impromptu re-union in Custom Shed with larger turn - out than expected and received excellent service from bar staff to implement great atmosphere. Bar snacks and breakfast first class. Definitely hope to come again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Nick Families - 05/02/2019 AccorHotels certified review
« The bad balanced out the good »

Staff were generally nice apart from a barman who got very defensive when I pointed out he'd under-filled a glass of wine. Rooms were good, decent size and clean. However, the cleaner thought it would be a great idea to bang on the door at 9am on the first morning (knowing we weren't going to check out) to clean a room that we'd only been in 1 night - too early and unnecessary. There were no 'Do not disturb' signs available to use. The pool was overcrowded and this made it impossible to actually swim as there were groups of people just standing around in the middle of the pool chatting. And just to cap it off, early Sunday morning we were woken a number of times due to the noise of many drunken guests shouting and banging around. This culminated with one group of lads finding it hilarious to bang loudly on the door on their way past. The saving grace for this hotel is it's great location and cheap parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick J., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. May I please ask if you have reported any other comment to our team member during the stay especially with the noise disturbance? However we were aware there a situation which was dealt by the authority. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

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