Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

4.0/5 2,486 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,776 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,486 reviews
Sheffieldfan Business - 18/03/2019 TripAdvisor review
« Great experience »

Arrived after midnight following horrible journey - front desk reception brilliant. Friendly, professional and quick - really cheered me up. Smart hotel with modern finish and matched customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for your review - delighted that you enjoyed the welcome. This really matters for us and we look forward to receiving you back soon! Kindest regards,

Nixie Families - 14/03/2019 AccorHotels certified review
« Great stay »

Great all round experience from the welcome at reception to the breakfast and checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Kay J. Business - 14/03/2019 AccorHotels certified review
« pleasant »

great room, perfect bed and wonderful pillows. all pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina J., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Anonymous Business - 13/03/2019 AccorHotels certified review
« very good location and service »

very pleasant stay in Novotel Cardif, walking distance (20min) from the dock area with lots of restaurants and pubs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Aa C. Couples - 13/03/2019 AccorHotels certified review

After a few hiccups with food and services, I have to honestly say staff were amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda c., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Holly R. Couples - 13/03/2019 AccorHotels certified review

Our experience was great. We were celebrating my husbands 30th birthday and the hotel did something special for when we arrived at our room. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holly R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Stuart Couples - 13/03/2019 AccorHotels certified review
« Great value »

Got upgraded

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Meinir J. Families - 13/03/2019 AccorHotels certified review

It was a lovely break,and ideal as close to the shopping centre.staff so friendly,and went out of their way to help is in every way possible,breakfast was outstanding,room was lovely and specious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meinir j., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Adam Couples - 13/03/2019 AccorHotels certified review
« Swish entrance rooms slightly dated »

No real issue staff were brilliant pool area was a little run down but still very much useable we stayed in room 501 was slightly dated but would stay again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle H., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Chris H. Couples - 12/03/2019 AccorHotels certified review
« great first stay at Novotel »

Very spacious comfortable room. Hotel facilities excellent with good parking availability. Staff all very professional and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Michele Couples - 12/03/2019 AccorHotels certified review
« Great overnight stay at Novotel, cardiff »

When we arrived we had a good explanation of where everything was. Our room was spacious and clean with the usual facilities and more, like a small fridge. We could have however, done with a couple more tea bags. The facilities were great; we made use of the bar/restaurant, which was nicely thought out/designed and enjoyed the spa, which was very lovely. The hotel was just a short walk to the city centre away from the general noise of people etc. The double glazing was good, as it did block out the traffic noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele W., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Graham Couples - 12/03/2019 AccorHotels certified review
« OK - Hotel could do with some refurbishment. »

OK - rooms getting a little tired - holes in the curtains etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham M., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Mrs B. Couples - 12/03/2019 AccorHotels certified review
« Enjoyable and relaxed »

Very helpful staff, food was lovely especially breakfast. Room was clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear C B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Tim J. Business - 11/03/2019 AccorHotels certified review
« A very comfortable stay with friendly and helpful staff »

I enjoyed the experience. My room was very comfortable and the facilities were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim j., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Pete C. Families - 11/03/2019 AccorHotels certified review
« mr »

After checking out and getting halfway home we realised that we had left a bag of shopping in the room. Seila in reception kindly and efficiently packaged up the shopping and posted it back to us, for which we are very grateful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. I am pleased to hear Seila was has managed to resolve the matter promptly. I will definitely pass on your feedback to her. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Mark D. Families - 11/03/2019 AccorHotels certified review
« Room was ok have stayed in better rooms when we ahve been before and upgrade was not offered. »

was ok pool changing rooms are very small couldn't change as they were so full. was people running up and down our corridor early hours which frightened the children overall not a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark D., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. May I please ask for the further details in regards with the comment of upgrade was not offered? Can you share with any information or benefits that states about upgrades for me to look into. I am truly sorry to hear about the noise disturbance, can I please ask if you reported the incident to our reception desk? We do our best to control any noise disturbance on the floor over especially over the weekends. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Jen Business - 11/03/2019 AccorHotels certified review
« Perfectly pleasant :) »

Positives: Large room, good value for money, good shower, good sheets, comfy bed, posh coffee Negatives: Old carpets, wall paper + curtains all with stains, marks and grubbiness. Curtains didnt block out any light at the sides hence room was very bright very early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer T., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Anonymous Friends - 11/03/2019 AccorHotels certified review
« Great »

It was an overall good stay just don’t like that you have to be staying in an executive suite in order to have a robe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chanelle R., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Michelle Couples - 11/03/2019 AccorHotels certified review
« A wonderful weekend »

We had a lovely stay at this hotel. Check in was very quick, the lady was very polite and chatty. She asked us why we had come and plans. I mentioned it was my husbands 50th. Put our suitcase in the room and went for drinks at the lovely bar!! Barry IPA is a must!. Went back up to our room to get changed for the evening and there was a cheese cake on slate with happy 50ty birthday... a badge and some confetti, was so lovely. The overall hotel was clean, we ate there and food was tasty. Swimming facilities were great. Overall a really lovely weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Tim Couples - 11/03/2019 AccorHotels certified review
« Great hotel, shame about the weather! »

Couldn't fault the hotel at all. It's in a great location, easy to walk to the city centre or the bay - I imagine a lovely walk on a sunny day, we got caught in a downpour. The hotel breakfast was well stocked, freshly cooked and a good range of options to suit all tastes. The bar was equally good. We didn't try the gym or pool, but they both looked quite good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy P., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

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