Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

4.0/5 2,364 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 75.00 GBP Non member rate
From 71.25 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,887 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,364 reviews
Family - 13/08/2018 TripAdvisor review
« Wonderful hotel »

Wonderful hotel with large and modern rooms. I stayed four nights with my daughter and it was a lovely journey. It’s not properly in the city center but with a 10 minutes walk you can go to the railstation or to the main buses. In a future journey in Cardiff, I’ll stay here again!

Family - 13/08/2018 TripAdvisor review
« Great hotel »

Great location and price, always stay here when I come to Cardiff, nice hotel and friendly staff. Lovely pool and facilities a great bonus. Breakfast was tasty and plenty of it, no waiting and clean restaurant!

D C. M. Couples - 12/08/2018 AccorHotels certified review
« cardiff stay »

very satisfied with the whole experince

Our hotel has responded to the review
Our hotel has responded to the review

Dear David m., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

K S. Families - 12/08/2018 AccorHotels certified review
« Clean, modern accommodation and venue »

Everywhere was clean and bright. The bar area was very modern, great looking menu. Room was clean with everything you would need. I had problems with the hair dryer,a new one was with us in minutes. Pool area was lovely. Breakfast had plenty of choice and was plentiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristina s., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

R C. Couples - 11/08/2018 AccorHotels certified review
« Lovely stay yet again! »

Cleans rooms, helpful staff, convenient location, never disappoints!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyn H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Anonymous Business - 10/08/2018 AccorHotels certified review

friendly and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback from our regular guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Anonymous Families - 10/08/2018 AccorHotels certified review
« Lovely city break »

The family enjoyed two nights in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siwan D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Aleks Families - 10/08/2018 AccorHotels certified review
« Pleasant, comfortable feeling with my stay, friendly staff, nice breakfast. »

Everything ok, very pleased with small fridge in the room (with kids it was great to keep some snacks and drinks fresh) would stay again, nice style of the hotel, friendly atmosphere and staff helpful. Enjoyed my stay but would be nice if there was a menu for the restaurant at the hotel room I could not find. (There was only bar menu) Excellent stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aleksandra A., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Steve S. Couples - 09/08/2018 AccorHotels certified review
« Another Great Stay. »

Third visit to this hotel, always have an enjoyable experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback from our returning guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Michael M. Couples - 08/08/2018 AccorHotels certified review
« Great stay »

Happy with all aspects of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Andrew B. Families - 08/08/2018 AccorHotels certified review
« Very good although breakfast staff looked stressed »

Front of house very good room called executive was tired and needed upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

T E. Couples - 08/08/2018 AccorHotels certified review
« Generally good but some attention to detail required »

Checking in was easy. Parking was great. Staff were friendly and informative. For the money we paid (over £150 per night) slightly disappointed with the room. The carpet was horrid and had stains. Bathroom was very basic and non luxurious. Bed was comfy and particularly good pillows. But the towels were awful - thin and small. Toilet paper was cheap. Breakfast was good but the room too small for the amount of guests wanting breakfast at peak time. We’ve stayed here several times but not had such a basic room before and even though I accept that August is going to be expensive due to school holidays etc - we won’t be using Novotel without looking around for better deals elsewhere in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tudur J., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Mrs C. Families - 08/08/2018 AccorHotels certified review
« Well pleased customers »

Well cared for. Incredibly polite and kind staff.From the time we arrived, being greeted by staff who seemed really happy in their role, to,the morning that we left, we could not have been cared for any better- everyone seemed willing to go the extra mile to,ensure our stay was enjoyed. Well done staff...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noreen C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Mrs A. F. Families - 07/08/2018 AccorHotels certified review
« Very disappointing with poor service »

The pool was closed on arrival due to glass. Was told no-one informed us as it had happened that morning but another woman came to complain and said it was the day before. Mixed messages about when it would be opened. Staff unhelpful and we were told we could use the pool in mecure which was a 'short walk away' when in reality it was a good 30 min walk away. We booked this hotel mainly for the pool facility to limit my mum's walking as she has recently had a knee op. I checked in online but rooms were not ready until 2.40 so had to wait in bar for 40 mins. Maid entered room at 9.45 next morning when we were still checked in and tried again at 11 am making us feel forced to check out early. When i got home i noticed that i had been charged for car parking 3 times even though we only had one car. I emailed in a complaint letter and have had no response or aplogy. Will not be staying at the Novotel again despite being a regular customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reginald F., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mr B. Families - 06/08/2018 AccorHotels certified review
« No better than a premier inn »

As above but more expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leon B., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Can we please ask for further experience details during your stay in reflecting to your scoring and comment? With this information, it may come to assist us to improve our service or quality. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Anonymous Families - 06/08/2018 AccorHotels certified review
« Mc »

Enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rossette C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Helen Friends - 06/08/2018 AccorHotels certified review
« central and comfortable »

I've stayed here twice before and will return as its good to have access to the spa and much quieter than the centre hotels, you are only a 7min walk to town so its a no brainer the bar's nice and the rooms spaceious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Grace Couples - 06/08/2018 AccorHotels certified review
« Comfortable and convenient »

The hotel is in a good location but having stayed with you before I was disappointed with our room. There's a clear difference in the old and newer side of the hotel but when you're paying the same price this makes it hit and miss. It was also very noisy and we were woken twice in the morning by housekeeping knocking at our door at 8:30 and again at 9am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grace B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Helen S. Couples - 06/08/2018 AccorHotels certified review
« Lovely hotel, very helpful staff »

Lovely experience hope to do it again in the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen s., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Iman M. Families - 06/08/2018 AccorHotels certified review
« Pleasant stay »

Nice hotel, very good location, friendly and helpful staff. Very good experience and will definitely come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iman M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 75.00 GBP Non member rate
From 71.25 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates