Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

4.0/5 2,420 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,263 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,420 reviews
Clara Families - 08/11/2018 AccorHotels certified review
« Excellent hotel and facilities »

Pleasurable stay at Novotel Cardiff. Very clean, great facilities, friendly helpful staff, excellent food especially the buffet breakfast. Clean comfy beds. Pet friendly :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Andrew E. Couples - 08/11/2018 AccorHotels certified review

Great hotel only two little problems no hot water from tap in bathroom and heating not working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew E., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. Please accept my sincere apologies for the hot water and heating issue. Can please ask if you have reported to our team members and about the heating issue, was it from the Air-Condition unit? It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

M H. Couples - 08/11/2018 AccorHotels certified review
« Clean but a little tired »

A good experience with a clean room, however the room was a a little tired, a ripped sofa arm, messy sealant in the bathroom and a very messy toilet in the pool changing rooms. Clearly a popular, busy hotel, maybe turnover is a struggle to keep on top of.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark H., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Paul Families - 08/11/2018 AccorHotels certified review
« Nice stay »

We’ve stayed he many times and always enjoy. No free upgrade this time...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul H., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Joanna S. Couples - 07/11/2018 AccorHotels certified review
« Happy »

The stay was pleasant the facilities were clean and well presented. Staff were polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna S., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

G D. Friends - 07/11/2018 AccorHotels certified review
« Content »

Pleasant and what I wanted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Rl B. Couples - 07/11/2018 AccorHotels certified review
« Thoroughly enjoyable »

My wife & I stayed for 1 night as we were guests at a wedding at the hotel. The hotel is modern but still retains original features from the building it once was (I believe it was a railway station but could be wrong!). The food was as good (if not better) as I've had at any other wedding. Staff were friendly and helpful, we plan on staying again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhys B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. For you information as mentioned on your feedback. Our old side (East side) was a warehouse for important goods storage that were brought from the nearby docks by the North Western Railway. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Jonathan G. Solo - 07/11/2018 AccorHotels certified review
« Always comfortable and friendly »

Quick stay in Cardiff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan G., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Julie C. Couples - 07/11/2018 AccorHotels certified review
« A weekend away »

Overall a very enjoyable stay in Cardiff. Very comfortable bed, good sized room and very friendly staff. We took advantage of the pool and spa area, which was very pleasant. The only downside of the stay was the very tired bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie C., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Celine M. Friends - 07/11/2018 AccorHotels certified review
« Staff couldn’t do enough!! »

Fantastic!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celine M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Daddy C. Friends - 07/11/2018 AccorHotels certified review
« Another great stay »

Well mannered and helpful staff,very comfortable room and a great breakfast. No complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve L., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Luciano R. Families - 06/11/2018 AccorHotels certified review
« Great staff. »

We enjoyed our stay for a couple of days. The hotel has very good accomodations, is very well situated (close to town centre) and we really enjoyed the pool. The staff is very friendly and we felt very welcome. A huge thanks to lovely Marta on the reception, she was amazing with our little daughter and helped us with everything. It's a good place to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciano R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Md S. Families - 06/11/2018 AccorHotels certified review
« We had excellent services from Novotel Cardiff centre. »

Overall experience was great. The room was very clean and the hotel location is only in few minutes walking away.We all enjoyed the breakfast (especially my kids). The breakfast buffet was well organised and the staff were very helpful. Thanks to Kavira who helped me for booking and Goshia who checked us in. Thank you all for your super services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MDsalahuddin A., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

O. F. Families - 06/11/2018 AccorHotels certified review
« Bonus break »

Superb stay for me and my f..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ismail o., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Anon Families - 06/11/2018 AccorHotels certified review
« Good location »

Used the pool and jacuzzi every day but it was overcrowded and noisy. There was no supervision so children were able to use all the facilities - However it was the school holidays. Room was pleasant however the mechanical ventilation in toilet didn’t work and sofa bed was not big enough for 2 boys. Loved the style of the restaurant but it was very chilly so couldn’t take coat off. Unfortunately the food was not great in the restaurant or at breakfast. Despite the negative points above I would stay again but wouldn’t eat in restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha H., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Lucie Families - 06/11/2018 AccorHotels certified review
« Great hotel »

Great hotel, lovely staff, great food and amzing spa facilities as well as facilities to keep Children enertained. We loved our stay :) The only reason I havent given this hotel is 10 is because the mattresses are hard but think as we have memory foam ones at home we just spoiled. Would defiantly come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucie N., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. I am sorry to hear about the mattress was too firm for your preference. Please let us know on your next visit and we can provide mattress topper. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Mike Families - 06/11/2018 AccorHotels certified review
« A great stay »

My family and I stayed one night while visiting family. Our room was clean and tidy. Staff were friendly and they gave my 3 year old son a toy upon arrival which was very kind of them. Parking was reasonably priced considering it's location and we would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mickey B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Marina Families - 06/11/2018 AccorHotels certified review
« Lovely place to stay! »

It was amazing olace, very kind staffs, nice decoration, great breakfast and most important thing was the room sizes which was ideal for families. Also the children corner in the lobby was fantastic as well as the cafe. My kids enjoyed the pool very much, there was very clean and nice pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina P., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Scott M. Couples - 06/11/2018 AccorHotels certified review
« Great weekenc »

Friendly helpful staff nice clean hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Michael D. Business - 06/11/2018 AccorHotels certified review
« Satisfied »

Check in and overall service was fine. Could do with charging points near the beds though :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael D., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

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