Hotel - Novotel Cardiff Centre
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Novotel Hotel

Novotel Cardiff Centre Hotel

Schooner Way  Atlantic Wharf 
CF10 4RT  CARDIFF
UNITED KINGDOM

2,132 reviews
TripAdvisor Rating Based on 2,132 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,569 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,132 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Flip F. Business - 15/08/2017
« Great Cardiff Hotel »

Nice rooms, friendly staff, good breakfast

AccorHotels certified review
Richard G. Couples - 15/08/2017
« noisy (again) »

We have stayed at the novotel (cardiff) for the past 4 years and the last 2 we have had disrupted nights sleep, the people in the room next door were playing music full volume until 12:30am and then someone was banging on their door at 3:30am this caused my wife a lot of distress and had a negative impact on our stay and our weekend, we had to move rooms because of this, and while the new room was ok, it didnt make up for the disruption of the previous night. sadly due to this experience on two seperate occasions, it is unlikely we will be using your hotel again.

AccorHotels certified review
Anonymous Friends - 15/08/2017
« Homewoods »

Staff very attentive, nothing too much trouble. The shaver point was not working in our bathroom, reception lent me an adaptor to use. ,excellent breakfast, room comfortable & 2 seats in the room - rare !

AccorHotels certified review
Lisa H. Couples - 15/08/2017
« Needs a rethink »

I stay in nice hotels all over. I did not come with great expectations about this hotel. It simply was going to do what it said on the tin. I have a new little dog and wanted to take him. It's somewhat of a joke that they don't let dogs into the bar to be told people are eating. Not a sole in sight at just before midnight! If the whole place had been gushing with hygiene then I could have gone some way to understanding. The rooms are very mediocre with very stained carpets. The towels are pretty much not fit for purpose. They are extremely small and really could do with replacing or at least putting through a white wash. It is unacceptable to have stained towels in a hotel. Perhaps a rethink about layout would help. I recently went to hope street hotel in Liverpool. They were dog friendly with sensible flooring to allow to keep clean and dogs were allowed in the bar area. Even on a needs must basis this is a no no

AccorHotels certified review
P. M. Families - 15/08/2017
« Very relaxing stay »

Our room was clean and tidy. Staff were very friendly and helpful. Good breakfast free for our granddaughter. Pool lovely.

AccorHotels certified review
J M. Families - 14/08/2017
« Disappointing and off-putting »

We had several nights of significant noise, in the adjoining rooms and in the corridor outside our room. This noise included, but was not limited to: loud conversation; doors being slammed; knocking on doors (ours included); running up and down the corridor. On our third night staying in your hotel, we called Reception at approximately 10pm as the noise was loud enough and over a sustained period to disrupt our two daughter's (age four and eight) sleep. The gentleman who answered our call stated that he would investigate the issue and get back to us. The noise continued, intermittently, until shortly after midnight, and then began again at approximately 6:45am. On going down to breakfast, I spoke of my frustration at this situation and had the receptionist, essentially, blame us for not calling down again after midnight, or when I was woken at 6:45am. She then told us she would report it to the manager who would then contact us regarding the problem - this did not end up happening; no manager spoke to us. We had issues with noise on our previous stay, and it was dealt with in a more satisfactory manner. The manager in that instance dealt with the issue we had and contacted us afterwards to ensure the problem was resolved (it wasn't, but he then took further steps to make things right/stop the noise). Our over-arching feeling is that the service level in the hotel has dropped since our previous visit. Additionally, on deciding to use the swimming and gym facilities, and on discovering we needed to disclose any medical issues prior to use, the member of staff on duty made me feel quite uncomfortable. I have a medical condition, and was filling out your waiver form - I was, understandably to most, being quite serious, as it is a serious condition that I have. The member of staff told me I should be happy and not so serious, and wanted me to smile before I handed over the medical form. I don't feel this was particularly professional on her part.

AccorHotels certified review
Miss .. A. H. Families - 14/08/2017
« miss. kent »

Came for 4 night holiday with my two teenage sons. Best thing about the hotel is definitely the staff. Nothing was too much trouble, and the room was kept spotless. We slept in the first morning and with only 2 minutes to get for our breakfast, I rang the reception and explained that my son was diabetic, and they made sure we were fed, even though being late was our faults. Good blackout curtains information room and air conditioning a blessing. Thankyou. A.K.

AccorHotels certified review
Anonymous Families - 14/08/2017
« Very good experience »

Staff were excellent, nice to have the spa on site.

AccorHotels certified review
Chloe M. Couples - 14/08/2017
« Rooms are in need of an update. »

I asked for a nice room with a view, I got a first floor room with a window looking onto offices. The room was quite fusty, not as clean as I would have hoped. The duvet was gross. The breakfast however was very nice.

AccorHotels certified review
Suzanne B. Families - 14/08/2017

Beyond expectations. Staff exemplary

AccorHotels certified review
Anonymous Families - 14/08/2017
« Good Hotel »

Centrally located, yet quiet, clean rooms and friendly staff.

AccorHotels certified review
G P. Families - 13/08/2017
« Good with a few areas which could be improved. »

Warm welcome, friendly helpful staff on reception. Room ok but uncomfortable hot with no fan or air conditioning so we had a very bad nights sleep. Boys enjoyed the pool, breakfast was average.

AccorHotels certified review
Farah J. Families - 13/08/2017
« Great food, grubby rooms »

The breakfast and food from the restaurant was excellent, swimming pool was excellent and beds were very comfortable. We stayed for four nights I asked for a room change as the bathroom and carpets and curtains were grubby. Instead of replacing towels, the same ones were folded and put back on the bed. Our second room was just as grubby, the seal around the shower screen was missing and the air conditioning didn't work. The parking fee of £12 is steep, £6 would be reasonable. Staff were polite and professional but I expected better from Novotel with bedrooms.

AccorHotels certified review
Anonymous Families - 13/08/2017
« Lovely hotel with a relaxed atmosphere. »

Really enjoyed my stay at the Novotel in Cardiff bay. Breakfast was a buffet with plenty of choice and you could help yourself to a range of tea and coffee. Room had plenty of space and was clean.

AccorHotels certified review
Paul H. Families - 12/08/2017
« Short Break »

Arrived early and we were able to check in, room was a good size and very clean. Great choice for breakfast. Leisure facilities were excellent. Excellent location for Cardiff City Centre only a 7 minute walk. Only downside was you have to pay £12 day parking.

AccorHotels certified review
Maria Families - 12/08/2017
« Great Hotel would stay there again »

We thoroughly enjoyed our stay. The hotel was clean and the staff were helpful.

AccorHotels certified review
Muhammad N. S. Families - 12/08/2017
« Standard is not as expected and my card was wrongly charged »

At the time of checkout I was told my credit card has been charged for the dinner that I never had. When asked there was some one else's signature on the slip, It was quite shocking for me to find out that hostel had charged my card that I had not agreed for.ag the time of check the card was never swiped and I had made it clear not to use my card for any purpose. I had paid extra for the EXECUTIVE ROOM but it didn't meet executive standard standards.a normal strand hotel has 4 pillows as standard but I put so callled executive there were only 2. When I had requested for the extras. They had given me some old n broken pillows. I wanted this experience to be specials as it was my ANNIVERSARY N MRS BIRTHDAY but turned out to be disappointing. I have never experienced anything of this sort with our competitors as I am there gold member.

AccorHotels certified review
Adrian Families - 12/08/2017
« Mr Adrian R. »

Most enjoyable and without blemish . No hidden charges Room ready when we arrived early extra beds already in place. With children we took full advantage of the pool.

AccorHotels certified review
Rhea Families - 12/08/2017
« Children loved the pool »

Seila in rception desk was really helpfull and customer service professional. She made us feel appreciated. The pool, however nice, was so full of detergent that it irritated eyes.

AccorHotels certified review
Vikas D. Families - 12/08/2017
« Excellent staff and a brilliant stay »

The hotel didn't put a foot wrong. Staff were attentive and polite. The room was very large and faultless.

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