Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

4.0/5 2,441 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,416 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,441 reviews
Couples - 14/12/2018 TripAdvisor review
« Novotel Cardiff »

Great stay, nice food and friendly service. Quick checkin and checkout.Room was clean, quiet and comfortable. Excellent choice for breakfast.Cardiff City Council could tidy up the bridge over the rail line to the city centre - steps covered in litter, bottles and remains of takeaways.

Ewa I. Couples - 11/12/2018 AccorHotels certified review
« MISS EWA I. »

Overall room was nice and cleaned breakfast a little bit too cold even thought we arrived early at 8am. The most unsatisfied was our night as we experienced lots of noise and ,,strange behaviours,, from the guest who stayed on the same floor. For example they knocked at our room and run away about midnight , or were screaming and running over the corridor at 2am... I am really surprised the hotel staff have not heard and react for this situation as the noise guest were making was very loud. Especially that there were some party downstairs at the restaurant that night. I had no sleep at all so me and my partner decided to check out next day even thought we still have one more night booked..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ewa I., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Satisfactory. »

A little noisy with the music from down stairs. Apart from that it was satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive J., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. Please accept our sincere apologies for any inconvenience caused from the noise during the festive season. May I please ask if you have reported your discomfort during the stay? It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Lisa Couples - 11/12/2018 AccorHotels certified review
« A lovely, relaxing stay. »

Friendly, helpful staff and a comfortable, clean room. We keep coming back to this hotel because the service is always good, the location is perfect and we love to wind down in the pool and spa. We were particularly touched by the note in our room on the second night, letting us know that there was a party in the restaurant that night. The ear plugs and voucher for a drink in the bar were very thoughtful and much appreciated. As it turned out we could hardly hear the music anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback from our returning guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Katie A. Couples - 11/12/2018 AccorHotels certified review
« Nice enough but lacking attention to detail to make it feel worth the cost. »

We enjoyed our stay enough. Staff were welcoming and the complimentary drink was appreciated however the room had a pair of socks left from a previous guest, hadn't been vacuumed adequately and the sheets weren't covering the bed mattress so hadn't been made correctly. The size of the room was good but the decor was a bit outraged. We felt for £180 that we were quite overcharged.

Piotr Families - 11/12/2018 AccorHotels certified review
« Fantastic hotel with fantastic location »

Great place to stay especially with kids as interconnecting rooms are available. Walking distance to city center and just 3min drive to great indoor soft play area where kids can enjoy the play even if weather is bad . Good food and great leasure facilities. Cheerfull staff!Definetely will be back and we will recommend to all!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Piotr B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

D.l. Families - 11/12/2018 AccorHotels certified review
« Mrs l. »

The hotel was lovely and the staff were amazing. David was extremely welcoming and friendly as well as the Restaurant team who despite being busy, still remained very efficient, courteous and professional. We ate in the Bar twice and on both occasions, the food was delicious, my kids thoroughly enjoyed the chocolate brownies on the kids menu. Our bedroom was cleaned well on both days and the swimming pool/sauna was fantastic. A really great hotel and great team. Thank you for a wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dalene l., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

A G. Couples - 11/12/2018 AccorHotels certified review
« OK Overall »

Reception staff brilliant.Bar too expensive and staff disinterested. Room lacked coat hangers and had no coat hook nor coat stand. Bathroom extractor fan didn't work, basin drain blocked, loo roll dirty. Refreshments not re-stocked,had to ask. Breakfast was first class, both food and staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen C., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Mrs M. S. Friends - 10/12/2018 AccorHotels certified review
« Room was great, camp bed no so good »

Room was great and main bed was fine, but as a twin room was requested we were supplied with what can only be described as a camp bed! This was not acceptable option for a twin room, and ended up sharing the main bed!! Cant see why twin rooms are not available at this hotel??

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie S., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As for the twin beds query, we are truly sorry for any inconvenience caused during your stay. Unfortunately we do not have this bedroom setup at our hotel and I am sure this information has been communicated during the booking process. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

Vanessa Couples - 10/12/2018 AccorHotels certified review
« Great »

Great spacious & clean rooms, Swimming pool & jacuzzi had lovely atmosphere. Bar and food was great. Thank you all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Laura Families - 09/12/2018 AccorHotels certified review
« everything was fine »

it wasn't as pleasant as our last stay mainly due to staff being less attentive and basic things like no toilet roll in the gym/pool changing facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear laura D., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

James G. Couples - 09/12/2018 AccorHotels certified review
« The best Hotel in Cardiff »

As always amazing staff and a bar area thats so warm and amazing supper clean rooms and comfortable beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear James G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Jordan P. Couples - 09/12/2018 AccorHotels certified review
« Great »

Very comfy beds, and great rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jordan P., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Sian R. Couples - 09/12/2018 AccorHotels certified review
« Miss »

The room and bed was lovely. But we were unable to get the air con to work and the room way too hot and was unable to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sian r., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. Please accept my sincere apologies for the heating issue. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Steve S. Couples - 09/12/2018 AccorHotels certified review
« Another Great Stay »

4th visit to this hotel on our annual Xmas shopping trip. This time we had a room in the Old part which was bigger than previous ones.

Our hotel has responded to the review
Our hotel has responded to the review

Dear steve S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback from our returning guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Anonymous Friends - 09/12/2018 AccorHotels certified review
« A fun, relaxing stay. »

Very helpful staff. Lovely rooms. Great car parking. Tasty breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meinir J., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards J. Wong Rooms Division Manager

Family - 09/12/2018 TripAdvisor review
« Great location. »

Great location between the bay and city centre. Very clean hotel. Polite staff throughout the hotel! Tasty food for dinner and breakfast, with no unreasonable waiting time. All you need for a good stay. Would recommend!

Mark M. Business - 08/12/2018 AccorHotels certified review
« No complaints from me. »

Lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark m., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Colin G. Business - 08/12/2018 AccorHotels certified review
« Not very good. »

As Gold member nearly a platinum one, I have stayed in a lot of Accor group hotels. This stay in this hotel was not great. To start with the customer service was not good from beginning to the end of my stay. When booking though the hotels own reservations I was trying to book 2 rooms on the princes corporate rate was told I could not stay on that rate as they had only Monday to Wednesday available and nothing for the rest of the week and was given no other option. I asked was the hotel full and the lady said no the hotel was not full, just that the princes rate was not available on Thursday. I then asked for the normal room rate for Thurs and it was £10 more. ! Lucky I asked that Question because the hotel would have lost a booking of 2 rooms for 4 nights. The Room and bathroom were dirty, very tired and the walls paper thin. The welcome gift was a Dessert that must of sat on a shelf for a month. Hard as a rock and tasteless. Never got offered an upgrade and had to prompt the guy at check-in for my welcome drink. I know that that upgrades are not always achievable . But in other hotels they offer extras to the standard room e.g. Mini bar. I was also embarrassed too as I had a Colleague with me on this stay and he wasn't impressed either with the hotel, same issues as me and a very noisy family next door.. Breakfast wasn't great either overcooked and dried up. One of the staff broke a breakfast dish on the floor showering me in broken crockery and leftover food and no apology. Not a great experience. On check out I went to the Desk the lady looked at me and told her colleague to deal with me as she was some how busy, so had to move to the other desk. I was not impressed. There was then a problem with payment at check out, was the hotel's fault!! but the person who was too busy had to sort it out, but I have to say she did apologies. I think the Ibus budget next door could do a better job. don't think I'll be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart B., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Danielle Couples - 07/12/2018 AccorHotels certified review
« Couldn't ask for more »

Only stayed the one night but we was upgraded to executive suite and it was lovely. We didn't spend a lot of time in the room but what we did we couldn't really fault it. We did use the spa the next day after check our which was great, it was nice to relax, there is a the usual spa facilities and we both enjoyed it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle O., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

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