Novotel Cardiff Centre Hotel 4 stars

TripAdvisor rating 4.0/5 2,564 reviews
Novotel Cardiff Centre
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+ 25 Services
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Room 1

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Hotel extras

  • The Customs Shed restaurant serves international cuisine

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT
cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior room with Queen bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Executive Room with Queen bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CUSTOMS SHED CARDIFF

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,429 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,564 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Back again....

TripAdvisor rating 4.0/5

simonrivara Family - 12/09/2019 TripAdvisor review

I always use this hotel and it never lets me down. I keep on coming back with my family as it offers great leisure facilities with a well maintained gym & pool, one of the best hotel breakfasts around and is in a prime location close to Cardiff Central station.

Dissappointing

Customer review rating 4.4/5

R. A. G. Families - 09/09/2019 AccorHotels review

Did not reach expectation - room not made up for family, only two pillows, no towels, not enough mugs or tea etc sofa bed not big enough for teens.

Lovely hotel do not agree rate for Sat very high due to rugby match

Customer review rating 4.4/5

Harry A. S. H. Friends - 08/09/2019 AccorHotels review

Manager Mr John Wing very helpful easy to talk to and understanding thank you John

Great hotel, convenient for City and Bay

Customer review rating 4.4/5

David M. Couples - 08/09/2019 AccorHotels review

We only visit Cardiff occasionally but always stay at this Novotel on the historic Atlantic Wharf. City centre is a 10 minute walk over the new railway footbridge and the Bay is less than 5 minutes drive. Hotel has parking, there is a bistro in the Customs Shed (part of the hotel), breakfast is excellent. All the staff were courteous and helpful at all times. We recommend this hotel to you.

Stay in the old part of the building!

Customer review rating 4.4/5

Andreas Business - 05/09/2019 AccorHotels review

Very nice hotel in walking distance to the centre of Cardiff. Make sure to stay in the old renovated part of the hotel.

Dear ANDREAS M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

A high quality family friendly hotel

Customer review rating 4.4/5

Rev. S. W. Families - 05/09/2019 AccorHotels review

Our family room was exceptional. Very clean and spacious. Staff are friendly and helpful and the facilities (bar, restaurant, gym, pool) are excellent

Dear SIMON W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

A pleasant comfortable stay

Customer review rating 4.4/5

Nick Couples - 04/09/2019 AccorHotels review

Very comfortable room. Very friendly staff. The only frustration was getting served at the bar after 11pm. The barman was very polite and served the drinks we requested but really struggled with the new till system (mobile phone app). It is no exaggeration to say each time we ordered drinks it took less than 2 minutes for him to serve the drinks and at least 5 minutes for him to work out how to enter the drinks into the app and give us a price. Very frustrating!

Dear NICK S., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Good

Customer review rating 4.4/5

. Families - 03/09/2019 AccorHotels review

Good. But room too hot.

Dear MERITXELL A., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Lovely

Customer review rating 4.4/5

Lisa Families - 03/09/2019 AccorHotels review

Lovely and comfy stay!!

Dear LISA S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Nice hotel, shame about the unfriendly staff

TripAdvisor rating 4.0/5

ArtyPhil Family - 03/09/2019 TripAdvisor review

Stayed here with my son for two nights, had stayed last year so thought it would be nice to do so again, however, from the moment we arrived till the moment we left i don't think any member of staff either said hello or could even manage a smile. At check-in was rudely told to pay upfront before we saw the room or we couldn't stay, and would need to pay an extra deposit of £ 40 per night should we want to charge any food or drinks to the room with any change being refunded after 5-7 days. Went to use the pool / sauna on the first day only to find an entire rugby team had taken over all the facilities. On the last day we were there i asked the receptionists if we wanted to stay another night how much would it be and they said they couldn't see, so go and look myself on the internet !! Took around twenty minutes to checkout as the THREE receptionists on the desk couldn't print me off an invoice so we just left with none of them saying thanks or goodbye..

Enjoyable stay

Customer review rating 4.4/5

Anonymous Business - 02/09/2019 AccorHotels review

Pleasant and enjoyable stay at the hotel

Dear ANNA S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Overall lovely, unfortunate one of the lifts was out of order on a match day.

Customer review rating 4.4/5

Lorraine G. Friends - 02/09/2019 AccorHotels review

Lovely! Have stayed at Novotel in York on several occasions and this was a good comparison although, was disappointed to have to pay extra for the carpark. Staff were all friendly, especially Anna on reception. Rooms comfortable and the attached bar/restaurant was very good.

Dear LORRAINE G., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Mrs Ceri D J.

Customer review rating 4.4/5

Mrs C. D. J. Couples - 02/09/2019 AccorHotels review

Couldn’t fault the hotel or staff, the only issue we had was guests across hallway very loud and noisy from 6.30/7am every morning, obviously a group of guests in separate rooms that used the hallway outside our door as a meeting point in the mornings for breakfast, very inconsiderate to other sleeping guests.

Clean, but room specification varies hugely between visits

Customer review rating 4.4/5

Adam K. Business - 02/09/2019 AccorHotels review

No water on this occasion, no biscuits on this occasion, window opens no more than 3 inches, a man in the foyer was complaining about having items stolen from his room!

Great location

Customer review rating 4.4/5

Anonymous Families - 02/09/2019 AccorHotels review

Great, friendly hotel

Nice relaxing break made easier by helpful staff

Customer review rating 4.4/5

Lee P. Families - 02/09/2019 AccorHotels review

Everything was simple and straightforward with great help when required by the staff.

Mr C L.

Customer review rating 4.4/5

Mr C. L. Couples - 02/09/2019 AccorHotels review

Very welcoming and accommodating

Dear CRAIG L., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Rugby with the family

Customer review rating 4.4/5

Andrew B. Families - 02/09/2019 AccorHotels review

Excellent family hotel experience

Dear ANDREW B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Mr

Customer review rating 4.4/5

G M. Couples - 02/09/2019 AccorHotels review

Very noisy wedding going on in the basement of the hotel, directly below our room. On complaining, my wife was told there were no other rooms and the hotel was full. She was supplied with 2 sets of ear plugs. After a further 20 mins of noise, I asked reception to locate us another room in an Accor hotel locally, at this point a room was miraculously found in the hotel and we were moved.

Disappointed

Customer review rating 4.4/5

R. Couples - 02/09/2019 AccorHotels review

Queued for check in as only one person on the desk to start with. Only one lift working again , still not repaired from 2 weeks ago .Room ok ,bathroom dated .Breakfast good ,plenty of choice . But went to the ladies to find it absolutely filthy and disgusted at 10.30 am . Reported to front desk . Second night loud music and mic from a wedding kept us awake with the noise . Prayed it would stop at midnight ,no such luck rang reception at 12.45 am to be told only a few more minutes. Finally stopped at 1.03 am . Took ages then to sleep with all the noise . Don’t think that guests who were not at the wedding should be put in rooms right above the disco! Was told it’s unusual ,only the second one they have done. Saw a big sign advertising weddings as we left ... So will never stay here again as it made for a miserable stay ,as exhausted the next morning.

Dear GRAEME R., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager
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