Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

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4.0/5 2,180 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 65.00 GBP Non member rate
From 61.75 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,882 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,180 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Phillip W. Business - 12/10/2017
« Great hotel and location »

Enjoyed the stay the room was clean and nicely upgraded. They got the basics right that's all anyone can ask.

AccorHotels certified review
Christian J. Couples - 12/10/2017
« Unexpected comfort and style for a great price »

The Novotel Cardiff was an unexpected stop on our honeymoon. We were able to navigate the web site easily, find a room quickly, and make Novotel our contingency plan when our other plans fell through. We were very happy with the room, style, and amenities... we felt we got much more than we paid for. Excellent experience!

AccorHotels certified review
Dave Couples - 11/10/2017
« Mr »

The room size was a posistive however I would not stay there again because I was disappointed about how dirty the bathroom was in room 509. The floor tiles were discoloured. There was grime in the corners and the bath was stained. We stayed for 4 days and had to reset the passes for the door each day. Each time receiving a speech from the manager about not putting there door pass near your phone. It is unlikely in 2017 people will not have something in their bag come into contact with their mobile. Paying £12 per day for parking and finding £1 for the lockers in the spa also does not feel customer friendly. Majority of staff were lovely and went above and beyond to help but the lack of cleanliness in the room ruined my experience.

AccorHotels certified review
Chris Couples - 10/10/2017
« Nice hotel in a good location with pleasant staff. »

A nice hotel well located for the city centre and within walking distance of the bay . Staff were very welcoming and helpful. Breakfast was delicious. Our room was on the 4th floor and was clean and spacious.

AccorHotels certified review
Nick Families - 10/10/2017
« Pleasant enough experience »

We arrived at the room and found last night's wine/beer/cocktail glasses on the floor outside of the room; mentioned it to the front desk and they were cleared but not the best impression when arriving at your room. The rooms themselves were clean and comfortable with enough soundproofing that noises from outside didn't intrude too much. The gym and pool facilities were great; good range of weights and machines for cardio and strength work. Changing rooms were spacious but could possibly do with more frequent cleaning particularly during the busier times but still not what you would call dirty. Restaurant food was enjoyable for the adults; the children's Mac and Cheese was simply tubular pasta with some cheddar melted on top. The service in the restaurant was also slow; to the point I had to take the starter plates up to the bar to clear them from our table. On the whole an enjoyable stay with a few little areas that could be improved.

AccorHotels certified review
Rob Families - 10/10/2017
« A flying visit »

We love staying at Cardiff Novotel. It has become a fast family favourite. We do however prefer staying in the newer wing of the building. We were in the older wing this time and found the room very hot and stuffy and pretty much impossible to ventilate so we had an uncomfortable night's sleep. Dinner and breakfast however were up to their usual expert standard

AccorHotels certified review
D.p. Families - 09/10/2017
« Friendly staff »

Enjoyable stay , comfortable bed and staff were friendly. However I did not feel hotel was 4 star standard .. I felt it needed bit of updating . Window handle broken in room , carpets stained and the occasional smell of drains both in the room and on the corridor. ( room 337) Food was good, glass of wine expensive . Enjoyed breakfast selection.

AccorHotels certified review
Dion Couples - 09/10/2017
« Amazing »

Staff was friendly the pool was good breakfast was amazing and the room was nice big tidy and clean although the window didn't open will be back soon

AccorHotels certified review
N D. Families - 09/10/2017

Very good

TripAdvisor review
Couples - 09/10/2017
« Comfortable and relaxing stay. »

modern comfortable hotel in a building with character and history. Friendly staff and good food. Well placed for the harbour area and short walk to the city centre. with so much to do and see in Cardiff we were surprised at the relaxed ambiance and lack of crowds and traffic.

AccorHotels certified review
Jevs Families - 08/10/2017
« Jevs »

Had a relaxing stay

AccorHotels certified review
Breda G. Families - 07/10/2017
« Lovely, comfortable hotel in city centre. »

First time I stayed in the Novotel and it was a lovely experience. Room was very spacious and comfortable as my daughter, myself and 7 month old grandson stayed here. A travel cot was provided. The breakfast was lovely, loads of choice for everyone. One and only negative was the room was too hot, but it's better than being too cold and we all slept well. Hoping to bring my older grandchildren to stay in half term.

AccorHotels certified review
Anonymous Couples - 06/10/2017
« Sub-standard Novotel experience »

Not a great check-in experience, had to ask about welcome drink voucher, and then only initially offered one welcome drink (all other novotels offered 2 as standard with 2 adults in a room). No room upgrade offered. Bar was very busy and staff overworked. Bathroom felt old compared with the other Novotels we stayed at on this trip.

AccorHotels certified review
Annie L. Friends - 03/10/2017
« Great hotel and facilities, good location »

Check in was fab. Room was great, had everything we needed. Facilities fantastic. My dressing gown was missing a cord, and when we asked reception they were unable to help. Not great. Thankfully the maid staff were able to help. They also came and cleaned our room whilst we were out. Fab. The pool and other facilities were what made me choose this hotel.

AccorHotels certified review
Anonymous Families - 03/10/2017
« Excellent hotel with fabulous facilitied »

Amazing breakfast choice, spacious rooms, great selection at the bar, pool facilities are great toovwith jacuzzi, steam and sauna rooms.

AccorHotels certified review
Adam C. Business - 03/10/2017
« Mr Adam C. »

Extremely Dissatisfied with the hotel service. checked in on Friday and only had 1 towel between the 2 of us. The shower was cold, went to reception to complain about the issues. Nothing was done in anyway to resolve the matter! It was embarrassing to share a towel, and the cold showers through the weekend effected my arthritis in my neck, caused in a car crash 3 years ago when I broke vertebra C2 and cracked C3 and C4. I hope you can refund or compensate me for this, I wouldn't have booked your hotel if I knew the shower would have been cold and sharing a towel with a work colleague all weekend. Adam C.

AccorHotels certified review
A. Couples - 02/10/2017
« Enjoyable »

Staff were polite, friendly willing to help Room was tidy, clean, spacious Had to ask for our room to be cleaned on the third day though

AccorHotels certified review
Sanule Business - 02/10/2017
« Receptionist with an attitude »

One of the females receptionist had a chip on her shoulder and doe not know how treat customers. The room walls are very thin and you can hear people going up.and down the hallway

AccorHotels certified review
Marie Couples - 02/10/2017
« Comfortable beds, spacious room, pleasant staff. Booked the hotel because of the benefit of the s/pool. »

A few points that didn't meet 4 star standards. We asked for a blanket ( none in room) and it was a very tatty, stained, well used one. Not very pleasant! I had to ask for a bath robe which arrived with a belt loop unattached. We also had to ask for a bath and small towel for each of us as the supply was for one only. It would have been helpful to have a hook in the bathroom to hang towels/bathrobe.

AccorHotels certified review
Anonymous Families - 01/10/2017
« Good »

It was satisfying

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