Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

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4.0/5 2,261 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,163 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,261 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 14/02/2018
« My kids favourite Hotel!! »

We have stayed here twice and will be coming back. The facilities at this hotel are fantastic and more than enough to keep the kids entertained if it's a wet day. My 2 children have always made friends when staying here and restaurant meals are exceptional.

AccorHotels certified review
Marcela F. Business - 13/02/2018
« Ms »

The hotel lobby is beautiful, the decor of the adjacent bar it’s industrial with part of wall being an old train station . Info from the barman. All staff friendly and professional . From reception ,bar staff , the Spanish and Portuguese barmen , and the ladies from breakfast ) .Great welcome from everyone . Rooms comfortable , contemporary with all amenities necessary. The only negative , hence I only gave a 5 , whereas I could have given a 9 was the noise that the guest on 436 ,opposite my room were making. From around 20:00 up until 22:30 there was non stop. Being a airline crew , we have irregular hours to work and wake up. On that day I woke up at 3:00 morning ( sleept under 3 hours ) and was completely exhausted , after a long flight . Just wanted somewhere quiet to sleep and recover! Had to use my ear plugs and switch on the air con to create some sort of noise , not to hear the people outside . I called reception and explained the situation and the staff only apologised . I thought they would take this into consideration and would call the guests making noise and ask them to keep it down . The guest or friends would be outside on the corridor by my door taking loudly without any respect to fellow guests ! Some people believe the hotel it’s an extension of their houses regardless of their behaviour ! The reception manager should have done more to solve this situation. I felt they didn’t care about my request or me as guest!

AccorHotels certified review
Helen D. Families - 12/02/2018
« Good, convenient location »

Easily located between the city centre and Cardiff Bay. Good facilities and very comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen Kristine D., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Alan D. Couples - 12/02/2018
« Relaxing and comfortable »

Excellent, we’re relurlars at Novotel Cardiff over 10 years and never have any complaints and always enjoy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre and welcome back! It is always a pleasure to receive positive feedback from our returning guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

AccorHotels certified review
Traveller Friends - 12/02/2018
« Great »

Comfort beds. Friendly and attentive staff. Brilliant breakfast. Good facilities. Would definitely stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rochelle S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Sean B. Couples - 12/02/2018
« FANTASTIC WEEKEND »

WE EXPERIENCED A FANTASTIC WEEKEND,A WARM WELCOME FROM THE STAFF,A CLEAN BEDROOM A LOVELY POOL AND GYM.WE WILL BE RETURNING TO THIS HOTEL .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

AccorHotels certified review
Lucy B. Families - 12/02/2018
« Amazing and fandabiedozie!! »

Albie loves it as it's his favourite hotel and it has an Xbox. Thomas loves it because the staff are very friendly and polite and he always makes new friends there. We all love the pool, steam room and sauna as it keeps us all entertained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy b., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

AccorHotels certified review
Kallum Couples - 12/02/2018
« Nice »

The hotel was very nice and had lots of facilities, the rooms were very big and very smart! The only problem was that there was a loud vibration noise that could be heard through the night and early in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kallum l., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. May I please ask if you have report the noise issue during your stay with us with our Reception Team? As I am unable to locate any records. We could have offer a possible room change. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Zoe Couples - 11/02/2018
« Brilliant stay »

Brilliant as always the breakfast seems to have improved from previous stay. The car park is a nightmare. Paying so much to stay then having to pay £12 to park the car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoe F., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Anonymous Couples - 11/02/2018

Very nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike F., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Anonymous Families - 11/02/2018
« Lovely hotel friendly sraff »

Fun, friendly, modern, clean, good bar and breakfast. Pool and steam perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo T., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Natjprit Business - 10/02/2018
« Great dog friendly hotel! »

It was great to find a modern hotel so close to the city centre that was dog friendly. The food was very good in the restaurant too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie P., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Diane Couples - 09/02/2018
« Enjoyable »

Well received

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Chris P. Solo - 08/02/2018
« Comfortable stay, however, cost could have been better »

The trip was to stay the Friday & Saturday for the Rugby. The Hotel was convenient, welcoming, close to local amenities. The bar and breakfast were also good. The only disappointment, which is not just isolated to this hotel, is how all hotels put their prices up just because the Rugby is on; thus exploiting the fans wanting the stay. I am sure that this is a breach of competition law. I want to come again but the price is just too much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher P., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Alex C. Families - 08/02/2018
« Great family room in a nice hotel centralley located »

Everything was good. Food was nice in the Cow Shed bar/restaurant. Family room was perfect for 2 adults and 2 children. Felt the swimming pool area could be refreshed a little - Can't put my finger on what is was. Parking was easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander C., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Sheena B. Couples - 07/02/2018
« Great weekend,great facilities,great win at the rugby. »

The hotel was excellent with good facilities and was clean. The staff were very efficient and more than helpful. Room was good and bed comfy. Nice extras with the shower gel etc being environmentally produced. Breakfast was excellent. Only glitch was our meal at night. One dish was fine mine was not. Had tikka chicken wrap. Not tasty, wrong spices,soggy wrap with too much coleslaw inside it. If you are going to warm a wrap after filling it do not put cucumber and mayo inside. Manager handled it perfectly though. Noticed I had not eaten it and offered another meal instead. Well done on the customer care side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheena B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. I am pleased to hear that the manager on duty was able to resolved your food issue promptly. We will definitely pass on your candid feedback. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Frances D. Families - 06/02/2018
« Just what we wanted. »

All great and very relaxing. Spa facilities lovely (although a few light bulbs needed replacing) and our adjoining double rooms were fab. However, the bar area was too cold to feel comfortable sitting in the evening so we didn't stay as long as we might have done had it been warmer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhona D., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Anonymous Business - 05/02/2018
« Satisfactory »

As is usual for all Novotel establishments I have stayed in, the front and rear of house staff were fantastic, true brand ambassadors and an absolute credit to your company. Always polite, always helpful and cheerful and happy to pass the time of day with guests. So many hotels seem to treat their guests as a necessary problem, rather than seeing them as central to their business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy S., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Joy Business - 04/02/2018
« Brilliant! »

Great rooms, food and health facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy L., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

AccorHotels certified review
H. C. Families - 04/02/2018
« Excellent »

The quality of the rooms the food and staff where all excellent,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

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