Novotel Cardiff Centre Hotel 4 stars

TripAdvisor rating 4.0/5 2,496 reviews
Novotel Cardiff Centre
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Room 1

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Hotel extras

  • The Customs Shed restaurant serves international cuisine

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms for up to 200 guests

  • Cardiff Central station is just 1.5 km away

  • Leisure facilities including pool, gym and steam room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT
cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL AIRPORT At 40.23km / 25 miles

  • By plane

    CARDIFF WALES ARPT At 40.23km / 25 miles

  • By plane

    LONDON HEATHROW APT At 241.38km / 150 miles

  • By train

    CARDIFF CENTRAL At 1.61km / 1 miles

GPS :51.47643, -3.167866

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Queen bed + convertible Sofa

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with Queen bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with Queen bed

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

THE CUSTOMS SHED CARDIFF

Type of cuisine: Other cooking style

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

09:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE CUSTOMS SHED CARDIFF

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 210 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more
Novotel Cardiff Centre Meeting Room

Our guest reviews for
Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,910 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,496 reviews

Very pleased with thewhole experience except having to pay for parking.

Customer review rating 4.4/5

Paul Couples - 18/04/2019 AccorHotels certified review

Had booked a superior room and was very pleased with it. Staff were very helpful and breakfast was good. Liked the "feel" of the hotel and would stay again.

Welcoming staff

Customer review rating 4.4/5

Dilwyn M. Business - 18/04/2019 AccorHotels certified review

Work trip but was very happy with room

Great venue for a weekend break

Customer review rating 4.4/5

Esther Couples - 17/04/2019 AccorHotels certified review

Lovely clean hotel, great gym facilities, and the staff at breakfast were really helpful in identifying vegetarian and vegan options.

Could be better

Customer review rating 4.4/5

Elpr Friends - 17/04/2019 AccorHotels certified review

Lack of plug sockets, tiny bath, rough towels and an average room. Bed could have been more comfortable but everything was clean.

Nice and easy stay!

Customer review rating 4.4/5

Marie Business - 17/04/2019 AccorHotels certified review

Super easy check in, especially as we were a group booking we experience issues at most hotels.

Great staff and facilities

Customer review rating 4.4/5

Rhian Families - 17/04/2019 AccorHotels certified review

We had a wonderful stay at the hotel which provided excellent facilities, amazing food and friendly staff in an ideal location close to the city centre shops and attractions

A wonderful stay

Customer review rating 4.4/5

Emma W. Families - 17/04/2019 AccorHotels certified review

We had a wonderful time very helpful staff. Only only issues were we called before hand said my son wished to checked opening times of pool advised and made plans to find out while these are the correct times but children weren't allowed after 7pm we planned for him to have swim after the evening meal so couldn't and with only 1 night stay was a shame. Room was amazing very clean bits around the shower screen chrome bits had some build up of dirt but rest was lovely and spacious. Shame only 2 cups in the room and 4 little pods of milk when 4 in the room. Children would have preferred single duvets than double on the sofa bed as we have a son ages 8 and daughter age 12 lucky 8 year was tired so went to sleep easy didn't pull duvet. Son enjoy the children's area but wanted to play on game but there was only 1 and while he waited and waited often children stayed on for an hour and with 2 controllers he thought he couldn't have a turn but a group kept swapping around not letting other even after asking we gave up. The breakfast was amazing very impressed. The children loved the choices and we all loved the pancakes. Only issue at breakfast was while eating a member of staff came no idea what she said as wasn't speaking in English was talking to another member staff just wiped the bowls from the table some still have milk and bits in may be it her language she was asking if finished but said as she grabbed them very fast made my daughter jump. She didn't await any reply. We all sat in amazement and than she came walking back took any side plates which we were about to use for other bits instead of getting clean for each item like pancakes. Guessing you were runni g low may be on set items but always thought someone sat eating still at a table you always ask first. But rest staff were very lovely helpful. We changed plans and went for a swimming after breakfast not best idea after eating but only way to replace the missing swim. Children and ourselves loved it. Only issues open changing room I was in ladies there lots of self conscious teenage girls who found it hard so took up shower and toilet spaces to undress and redress. I found it hard to undress and get dressed because the benches are in front of the lockers and every time I wen tto do something people needed to get to lockers.,, either need a few benches away or. A couple changing closed areas with seat. My lock we at end bottom and went to get something out and couldn't find the pound anywhere as the bit to hold it as open it broken so searching and knees on the floor so find a tampon not what we wanted and then take everything out the locker to find my purse for another pound to see it fallen rolled to back of the locker.

Good location, spacious bedrooms, lively bar and restaurent

Customer review rating 4.4/5

Sue Business - 17/04/2019 AccorHotels certified review

I had difficulty with the shower - it was very stiff to turn off.

Overnight stay in Cardiff

Customer review rating 4.4/5

Marc P. Couples - 17/04/2019 AccorHotels certified review

Nice hotel, the charge for the car park was excessive and a surprise.

Everything was great apart from the room not cleaned properly and bed way to hard.

Customer review rating 4.4/5

Michelle C. Couples - 17/04/2019 AccorHotels certified review

A bit hacked off as wasn’t told about the £12 a day parking charge so an extra £24 I had to pay ! Room not cleaned ! And bed was so hard !

Customer review rating 4.4/5

Andrew Families - 17/04/2019 AccorHotels certified review

Great to find a pet friendly hotel. Great bar and great stay

Very nice experience

Customer review rating 4.4/5

Mrs A. F. Families - 15/04/2019 AccorHotels certified review

We were pleasantly welcomed.The room was good.The bar area was very nice with pleasant staff and good food.

Dear Ann F., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Mr

Customer review rating 4.4/5

Anonymous Families - 15/04/2019 AccorHotels certified review

It was very good as usual. Efficient staff with a excellent breakfast.

Dear Christopher L., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Diogo Leisure Manager

Experience was Average and some very disappointing points to report

Customer review rating 4.4/5

Jonathan M. Couples - 15/04/2019 AccorHotels certified review

Check in was rather long, cleanliness of the room could have been better. We couldn't use the kettle in the room because there was leafs in the kettle. This demonstrates that the room is not cleaned sufficiently between guests. I reported this to the reception on checkout.

Dear Jonathan M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Claudio Diogo Leisure Manager

Mrs

Customer review rating 4.4/5

Jo Friends - 15/04/2019 AccorHotels certified review

It was excellent clean, comfortable rooms and the staff were very helpful.

Dear Joanne P., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager
Customer review rating 4.4/5

Beth M. Families - 15/04/2019 AccorHotels certified review

I would of given a 10 but was a little disappointed that the spa was out of order due to maintenance. Couldn’t fault anything else. Everyone in the party really enjoyed their stay.

Dear Beth M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologize that the Jacuzzi was out of action, however unfortunate there were technical issues beyond our control. Thank you again for sharing your experience, and we hope your next visit will be increasingly pleasant. Sincerely, Claudio Diogo Leisure Club Manager

FANTASTIC STAY

Customer review rating 4.4/5

David D. Couples - 14/04/2019 AccorHotels certified review

Extremely friendly and courteous staff, Sayed running the bar was very helpful, the breakfast has to be the best breakfast we have ever had during a hotel stay. Will definitely use the Novotel as first choice when staying in Cardiff, close to all amenities, lovely big room (executive) That's something coming from a Swansea City AFC supporter. Absolutely fabulous stay. Thank you all

Dear Allison d., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Mr Alan B.

Customer review rating 4.4/5

Alan Business - 13/04/2019 AccorHotels certified review

Hotel was very clean comfortable and accommodating. The staff were extremely helpful and friendly and the facilities of s very high standard.

Dear Alan B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Excellent value

Customer review rating 4.4/5

H C. G. Couples - 13/04/2019 AccorHotels certified review

Excellent room, spacious, airy great view top floor. Best hotel breakfast, great selection, Welsh touch delightful. Attractive bar. Superb pool and facilities. All staff, especially Andrew, who showed me such consideration after a thumb accident. Our only complaint was the constant humming , whirring noise day and night in the background, nothing to do with the air conditioning. Perhaps this was only the 5th floor.

Dear Thomas G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Great facilities

Customer review rating 4.4/5

Emma Families - 13/04/2019 AccorHotels certified review

Enjoyable

Dear Emma H., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager
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