Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

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4.0/5 2,297 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,451 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,297 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Peter H. Families - 15/04/2018
« Good »

The usual good standards unfortunately the room 342 was boiling & aircon didn’t work properly so had that on high & window open & still couldnt sleep cos too hot & aircon noise

AccorHotels certified review
Cerie D. Families - 15/04/2018
« Good value for money, very pleasant staff. »

Staff were very helpful and continuously polite ... bathrooms could do with a spruce up.

AccorHotels certified review
David J. Couples - 14/04/2018
« Another fabulous stay in every way, we'll b back soon. Thank you. »

We were here for too short a time, a mid week break, Wednesday to Friday (our 3rd stay in the past few months). From arrival to departure a lovely time. All the team were welcoming and friendly, always there to help/advise. Lovely food in the bar area, we had the same room (303) which we asked for and would ask for again.........it just works!!! Lovely gym and pool facilities although got quite busy at times, there again it was the Easter vacation. Thank you.

AccorHotels certified review
Natasha Families - 14/04/2018
« Lovely clean hotel, staff went above and beyond to help make my sons birthday extra special »

Very relaxing, clean room, staff very friendly and helpful. Went above and beyond to make my sons 6th birthday extra special, breakfast the best ever! Lovely bacon and sausages which is what makes a breakfast for me. Kids loved swimming and the games machine

AccorHotels certified review
Nerys M. Families - 14/04/2018
« Family friendly hotel »

Family friendly hotel, excellent staff

AccorHotels certified review
Siân W. Families - 13/04/2018
« Excellent. »

Excellent. Perfect for our family. Pool and Xbox great for our son. Room clean and tidy - and I loved the folding pillows! Great value breakfast with fab veggie options. Thoroughly enjoyed it.

AccorHotels certified review
Liz Families - 13/04/2018
« Reception staff good, housekeeping poor »

Reception staff were helpful and polite. During our first night my younger daughter wet the bed and so in the morning I phoned reception to let them know I would need a fresh waterproof undersheet for the next night. I was told housekeeping would be informed when they started work. We were out for the day and when we got back that afternoon I saw the bed had been made but there was no waterproof undersheet. I asked the housekeeper who was in the corridor who was bordering on rude and said he didn't have one and I needed to speak to reception which I did again. I then had to phone about 5 more times each time being told one was on it's way. I kept explaining I needed to get the children to bed and couldn't do so until I had the undersheet. I was told a driver had broken. Finally at around 7:30 a woman arrived with the undersheet. The customer experience was very very poor. I should not have had to phone so many times especially since I had highlighted the problem 12 hours earlier. There seemed to be a complete lack of understanding from housekeeping how important this was and that I needed to start bedtime and couldn't do so until I had the sheet. I had made it clear on the booking that I needed waterproof undersheet sets for the bed. I am surprised you did not have enough in stock to cope with a temporary drier issue? Also when booking the hotel on line the fact that kids eat breakfast free was not clear so I didn't know whether to prebook breakfast there which would have been cheaper than booking at check in.

AccorHotels certified review
Dj Families - 13/04/2018
« Great facilities and friendly helpful staff »

Best sleep I've had in ages - lovely room with very comfortable bed. Xbox One in lobby for children and leisure facilities can be used by families without too many restrictions. Would book again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren J., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Sabs Families - 13/04/2018
« Not as good as it used to be »

Stayed here several times before with no issues but different this time. Live artist and event (a wedding?) taking over the bar was far too noisy for us to stay for family dinner as originally planned. Really bad nights sleep as bed was uncomfortable and other guests shouting, singing and running up and down the corridor until at least 2am. Changing room floor at swimming pool was grotty. My in laws were offered free drinks as they used online check in (as did we) but we were not offered any free drinks. Smashed glass over car park (I presume from raucous wedding).

AccorHotels certified review
Marlene Families - 13/04/2018
« Overnight stay »

Enjoyable stay. Clean room good room for family. Close to Cardiff shops and Bay easy to walk to. Good facilities for children. Late breakfast

AccorHotels certified review
Victoria Couples - 13/04/2018
« Novotel Cardiff »

Great stay, easy / quick check in and out. Great bar and restaurant.

AccorHotels certified review
Yvonne H. Couples - 12/04/2018
« Acceptable but could have been better »

Room was acceptable but bathroom looked very tired and in need of a face-lift. Showerhead was manky and needed replacing. Was disappointed that there was not a table in the restaurant in the evening for us to eat and no effort was made to find us one for later in the evening even though there was an adjacent room laid up for breakfast which was not being used and had plenty of tables that could have been used. When we arrived and checked in, we ordered a pot of tea in the bar and asked if cake was available but was told they did not do any cakes and the biscuits that were normally available with a pot of tea had run out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne H., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Martin D. Families - 12/04/2018
« Our favourite hotel in Cardiff »

Comfortable, relaxing and the breakfast was delicious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

AccorHotels certified review
Ruth J. Families - 12/04/2018

The air conditioning wasn't working (advices desk), no different in temperature. Sofa bed not suitable for 2 x children (8 & 10)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth J., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. I am truly sorry to hear about the air conditioning problem you have experience. I have passed on your feedback to our Maintenance Team to look into. As for the sofa bed size, unfortunately all of our Standard room type have the similar layout. I would only suggest to booked a Executive room type on your next visit. Space in the bedroom will be limited but this could be a better solution. This is subject to availability. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Kirsi Families - 12/04/2018

Helpful and friendly staff, good breakfast. The bathroom could have been cleaner and if you advertise that you have sauna it would be great if you actually had a proper sauna (with a stove) instead of uncomfortable got dry room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsi K., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
D O. Families - 12/04/2018
« Nice place to stay, great location »

Great location for Cardiff City Centre, pool and facilities were good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel O., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Liz R. Families - 11/04/2018
« Great facilities, convenient, comfortable »

Very good hotel, central, great facilities and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Lisa E. Families - 11/04/2018
« Staff »

We stay often at this hotel with two teenage children and got to say always impressed how lovely and helpfully the staff are and almost feel like home. We always leave after our stay feeling we want to go Back!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa e., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

AccorHotels certified review
Mark W. Couples - 11/04/2018
« Excellent. Very good »

As already mentioned above. Very good. Just the one thing, my wife could not find a hair dryer in our room (342). Maybe this was missing for some reason. I would like to think one should have been supplied as standard. As it was my wife did not require one but this is beside the point. Other than this very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. We do offer hair dyer in all the bedrooms. Hair Dryer are attached beneath the main table.Can I please ask if you have contacted our Reception Team about this? It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Room Division Manager

AccorHotels certified review
Anonymous Families - 11/04/2018
« Good »

Would have been better if rooms were cleaned before 3 in the afternoon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine T., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

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