Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

Our hotels AccorHotels
4.0/5 2,332 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,675 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,332 reviews
AccorHotels certified review
Clare Business - 14/06/2018
« Friendly Staff »

Very helpful staff. Good facilities, room clean but slightly dated. Hotel in general was too hot!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Kamilla Robak Front Office

AccorHotels certified review
Madalina C. Families - 14/06/2018
« Lovely hotel, great experience »

I had a lovely stay at this hotel.Been here with family and they loved this place too.10/10-nice staff, good food, nice and clean rooms.Tottaly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madalina, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Front Office

AccorHotels certified review
Martyn Couples - 13/06/2018
« Mr »

Very good, relaxed informal and nice touches ..i.e water/orange in reception and long parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martyn, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Front Office

AccorHotels certified review
Anonymous Business - 12/06/2018
« Comfortable »

My room was comfortable, reception staff friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauala W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Front Office

AccorHotels certified review
Kevin C. Solo - 12/06/2018
« lovelly on outside, tired on the inside »

The reception area and restaurant are modern and up to date, however the room was tired, the A/C didn't work and the sink took ages to clear and left most of the scum still in the sink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak Front Office

AccorHotels certified review
Anonymous Business - 12/06/2018

very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Front Office

AccorHotels certified review
Rachael Solo - 11/06/2018
« Amazing »

When I arrived everyone was so helpful, when I got to my room is was a balcony view so I was made up. My stay at the Novotel was really good would recommend the hotel to friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Front Office

AccorHotels certified review
Kelly N. Friends - 10/06/2018
« Fabulous »

Great staff quick and efficient check in /out. Lovely spacious room loved the bar decor!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Front Office

AccorHotels certified review
Anonymous Families - 10/06/2018
« Good sleep and food »

Excellent firm bed. Would have liked a softer pillow. Quiet and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Reception Manager

AccorHotels certified review
Liz Couples - 10/06/2018
« Great location and spa »

We were let down by the room as we thought it would be more superior , as the name of the room suggested. It was small and nothing special. The spa was good, great facilities, if not a little run down and in need of a splash of paint. The location was brilliant and the staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Front Office

AccorHotels certified review
Anonymous Business - 09/06/2018

I stay in Accor regularly, and was very surprised at the costs of the rooms though I presume thy had been increased due to a major music event in Cardif, but cost was a lot more than I usually have to pay.

AccorHotels certified review
Amie W. Couples - 09/06/2018
« Really nice helpful staff, clean and comfortable hotel, great breakfast - will stay again for sure »

Welcoming staff were so polite and helpful in both reception and in the restaurant both evening and morning. The room was nice and spacious - great to have a bath and a shower. Everything was clean and the bed was comfortable. There aren't lots of car parking spaces but we managed to get one in the morning after breakfast so we didn't have to walk with our bags. There is a charge for the hotel car park which we hadn't realised either. Will definitely stay again as the food we had in both the evening and breakfast was great and reasonable. Nice bar to sit in and have a drink too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Reception Manager

AccorHotels certified review
W. Families - 08/06/2018
« MRS »

Second visit this year had a great time both visits. Clean comfortable room, good breakfast, lovely pool. restaurant expensive and not much for vegetarian. The staff everywhere around the hotel fantastic, management great if you do have a problem. Grandson loves it as the location good for walking to town and its laid back feel for kids..Thank You

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kamilla Robak Reception Manager

AccorHotels certified review
Mat Couples - 08/06/2018
« Good rooms. Casuaĺ attitude by staff »

Satisfactory but not more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederick, We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Kamilla Robak Front Office

AccorHotels certified review
Anonymous Business - 08/06/2018
« comfortable and clean with plenty of parking »

Comfortable room but did not find the dining area and breakfast room particularly welcoming. It felt a little bit like a cafe area in an airport or public attraction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, Kamilla Robak Reception Manager

AccorHotels certified review
Joanne Families - 08/06/2018

Lovely room, clean with a hairdryer, fridge and iron. Extra pillows were lovely. Breakfast was very good, good selection of food to eat. Staff helpful and friendly. Car parking easy and safe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne G., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

AccorHotels certified review
Jmk Families - 07/06/2018
« Excellent stay »

We had a lovely stay with extremely friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear John K., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Pat W. Friends - 06/06/2018
« Mrs P W. »

Very comfortable and quiet. Lovely pool etc again quiet and peaceful. Easy to get everywhere on foot and great bus service. Will come again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear P W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

AccorHotels certified review
Simon Families - 06/06/2018
« Well located comfortable Cardiff stopover »

We enjoyed staying at the hotel which allowed us to explore Cardiff City and Cardiff Bay on our way home from Pembrokeshire. Room was comfortable and the pool and spa facilities are excellent. The restaurant was fine, with decent food and friendly but slow service on our visit. The only negative is that when we arrived at 12.30 we were told that check-in is at 2pm and no attempt whatsoever was made to see if our room was ready. This is unusual at a 4* hotel where normally staff will do their best to accommodate early arrivals even if this isn't always possible in practice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon J., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. I am sorry to hear about your experience and I will communicate with our reception team in regards with your feedback. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

TripAdvisor review
Euroboy68 Family - 06/06/2018
« Comfortable Cardiff stopover »

We enjoyed our stay on the way back from a family holiday in Pembrokeshire. Comfortable hotel with great pool and spa facilities. Friendly but slow service at decent restaurant. One negative is that we arrived at 12.30pm but were told that checking was at 2pm without any attempt being made to check if the room was ready.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your review. I’m glad you have a good stay with us. Regarding your comments about the anticipation of the check in time, we instruct our teams to make rooms available whenever possible. I 'm afraid on this particular date we were fully booked and couldn't anticipate the room for you. See you on your next trip!Kind regards,

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