Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

4.0/5 2,349 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 6,782 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,349 reviews
Couples - 16/07/2018 TripAdvisor review
« Nice Hotel - Interesting Building »

We stayed 1 night in July. Our room was in the old building - which looked like a former dockyard warehouse. Inside it was lovely and modern. Reception and the atrium were very impressive. The room was nice - standard Novotel design. We had lunch and pre-dinner drinks in the Bar - which is has a modern, industrial, shabby-chic look. We had 3 starters - some baked cheese, Calamari (just 3 rings) and a pigs head terrine. The food was very nice - but the portion sizes and the price (£11 for the baked cheese) - we felt not good value. Leisure facility was good - with an unusually large pool. The steam room had some issues with tile grout or filler which was somehow 'melting'.

Mrs A. R. Families - 14/07/2018 AccorHotels certified review

Great

J Business - 14/07/2018 AccorHotels certified review
« overnight stop »

Very comfortable spacious room. Good bed

Nigel E. Business - 14/07/2018 AccorHotels certified review
« Great Hotel with Great Staff »

Excellent apart from having to constantly re-connect to the Internet.

C.s. Business - 13/07/2018 AccorHotels certified review
« Nice Atmosphere, friendly staff good facility’s »

Nice Atmosphere, friendly staff good onsite facility’s, Easy access to city center. A Pleasant Stay

Mel B. Business - 13/07/2018 AccorHotels certified review
« Satisfactory »

The meal taken in the bar during the football match was disappointing. It took 50mins for it to be cooked and the quality was poor!

Liz Business - 13/07/2018 AccorHotels certified review
« Comfy room, friendly staff, lovely facilities »

I had a great welcome at reception, gym staff were friendly, breakfast was great, room was very comfortable with all required amenities (and the air con was particularly strong which I loved in the summer heat!) only thing that impacted my stay was that there was a periodic banging noise in my room which I informed reception about, I assume it was something to do with the air conditioning unit but it happened even when it was off and it disturbed my sleep a bit when it happened through the night. I would absolutely stay at your hotel again though as it was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabethmiss A., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. Please accept my apologies about the noisy you have encounter in the room during your stay. I have reported this potential issue to our maintenance team to look further into. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Colin R. Families - 12/07/2018 AccorHotels certified review
« Hotel very good booking experience poor »

Hotel very good I made an error booking and changing it was a nightmare took me an hour on the phone also an extra cost which shouldn’t have been charged to me you need to train your staff in customer service and communication

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin R., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. I am sorry to hear about the changing date issue you had experienced. May I please ask for further details therefore I could look into it. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time and look forward to your reply. Sincerely, John Wong Rooms Division Manager

M. Couples - 12/07/2018 AccorHotels certified review
« Mrs »

Quite satisfactory but overpriced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

S W. Couples - 11/07/2018 AccorHotels certified review
« Ok good do better »

Housekeeping needs to be improved. Litter including discard beer bottles left around walls of hotel and entrance does not have a good impression. Dirty floor in reception should have been cleaned up immediately. Bar the same , glasses of discarded beer left around at 10am in the morning from night before . Reception staff could be more forthcoming with information .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan w., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

H E. Families - 10/07/2018 AccorHotels certified review
« Very pleasant stay in perfect location. »

The hotel was lovely, very clean, great restaurant and bar. Room was very spacious with all needed amenities available. Perfect location as only a short walk into city centre. Staff friendly and helpful and breakfast provided was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather E., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Fahad Families - 10/07/2018 AccorHotels certified review
« Everything is nice but... »

I like this hotel. The staff was smile and cooperative, the location is fantastic, the facility is modern and the room is clean but the parking is expensive for residents ( if there will a charge it should be approximately £7)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fahad A., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. I am sorry to hear that you find our hotel car park charger are expensive. We have priced ours competitively comparing with other hotels and public car faculties within hotel area. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

F R. Friends - 10/07/2018 AccorHotels certified review
« Miss »

Check in was poor and room was not up to standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ffion R., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Can I kindly please ask for further details of your stay in reflection on the score to assist us on improving our service and room quality? At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

David R. Solo - 10/07/2018 AccorHotels certified review
« Excellent again »

Warm friendly welcome and accommodated all of our requests to enable a smooth stay and allow us to participate in the VELOTHON

Our hotel has responded to the review
Our hotel has responded to the review

Dear David R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Martyn P. Couples - 09/07/2018 AccorHotels certified review
« Good for a short break »

Hotel was modern and quite stylish with clean and well presented rooms. Check in and out was quick and easy with helpful and friendly staff. Breakfast was good but staff were a little too keen for you to finish and move on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martyn P., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. I am truly sorry for the experience you had with our breakfast team members. I have passed on your comments to our Food & Beverage Manager to look into and provide refresher training as required. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Christopher P. Couples - 09/07/2018 AccorHotels certified review
« Best hotel we've stayed at in the uk »

The hotel is well designed in a building which has been fantastically redeveloped. It has many interesting features which draws your eye to. Online check-in made the initial process quick with us being handed an envelope with everything we needed. Avery nice touch was two complimentary drinks tickets in the envelope which was most welcome after our journey. The bar area looks lovely as well. Nothing was any trouble and we were made to feel quite special. The executive suite we had was big, clean and comfortable with Nespresso coffee facilities and tea making kit. Bed confortable and the rooms air con was quietly going making the room a very comfortable temperature. There is nothing that we would improve. Gorgeous and well done Novotel team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher P., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Sarah Couples - 08/07/2018 AccorHotels certified review

It was lovely and clean. Friendly staff. Use of the spa and gym really good. The only downside was the £12 to park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah V., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Barbara C. Couples - 08/07/2018 AccorHotels certified review
« Perfect for us. »

Only stayed one night as attending grandaughter's graduation. Everthing fine in the room and reception staff friendly and helpful. Only criticism was the bar area which was incredibly hot due to the amount of glass. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Sergejs M. Couples - 05/07/2018 AccorHotels certified review
« Overnight stay »

Very nice location and modern Hotel. The room in which we stayed was very spacious and had an individualy designed. Many thanks for a nice stay! Will be returning back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergejs M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Anonymous Solo - 04/07/2018 AccorHotels certified review
« Great hotel. »

Friendly, welcoming and pristine hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shawn M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

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