Hotel - Novotel Cardiff Centre
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Novotel Hotel

Novotel Cardiff Centre Hotel

Schooner Way  Atlantic Wharf 
CF10 4RT  CARDIFF
UNITED KINGDOM

2,131 reviews
TripAdvisor Rating Based on 2,131 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,549 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,131 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
G P. Families - 13/08/2017
« Good with a few areas which could be improved.  »

Warm welcome, friendly helpful staff on reception. Room ok but uncomfortable hot with no fan or air conditioning so we had a very bad nights sleep. Boys enjoyed the pool, breakfast was average.

AccorHotels certified review
Anonymous Families - 13/08/2017
« Lovely hotel with a relaxed atmosphere. »

Really enjoyed my stay at the Novotel in Cardiff bay. Breakfast was a buffet with plenty of choice and you could help yourself to a range of tea and coffee. Room had plenty of space and was clean.

AccorHotels certified review
Paul H. Families - 12/08/2017
« Short Break »

Arrived early and we were able to check in, room was a good size and very clean. Great choice for breakfast. Leisure facilities were excellent. Excellent location for Cardiff City Centre only a 7 minute walk. Only downside was you have to pay £12 day parking.

AccorHotels certified review
Maria Families - 12/08/2017
« Great Hotel would stay there again »

We thoroughly enjoyed our stay. The hotel was clean and the staff were helpful.

AccorHotels certified review
Muhammad N. S. Families - 12/08/2017
« Standard is not as expected and my card was wrongly charged  »

At the time of checkout I was told my credit card has been charged for the dinner that I never had. When asked there was some one else's signature on the slip, It was quite shocking for me to find out that hostel had charged my card that I had not agreed for.ag the time of check the card was never swiped and I had made it clear not to use my card for any purpose. I had paid extra for the EXECUTIVE ROOM but it didn't meet executive standard standards.a normal strand hotel has 4 pillows as standard but I put so callled executive there were only 2. When I had requested for the extras. They had given me some old n broken pillows. I wanted this experience to be specials as it was my ANNIVERSARY N MRS BIRTHDAY but turned out to be disappointing. I have never experienced anything of this sort with our competitors as I am there gold member.

AccorHotels certified review
Adrian Families - 12/08/2017
« Mr Adrian Richards »

Most enjoyable and without blemish . No hidden charges Room ready when we arrived early extra beds already in place. With children we took full advantage of the pool.

AccorHotels certified review
Rhea Families - 12/08/2017
« Children loved the pool »

Seila in rception desk was really helpfull and customer service professional. She made us feel appreciated. The pool, however nice, was so full of detergent that it irritated eyes.

AccorHotels certified review
Vikas D. Families - 12/08/2017
« Excellent staff and a brilliant stay »

The hotel didn't put a foot wrong. Staff were attentive and polite. The room was very large and faultless.

AccorHotels certified review
Mr N. Families - 12/08/2017
« Enjoyable »

Friendly staff and relaxed environment made our stay all the more enjoyable

AccorHotels certified review
Steve S. Friends - 12/08/2017

Great stay thanks

AccorHotels certified review
Ms S. L. Solo - 11/08/2017
« Ms Susan leeson »

Not bad. Room and corridors need painting. Didn't appreciate room doors slamming. Staff very friendly and helpful. Food good.

AccorHotels certified review
Peter W. Families - 11/08/2017

Clean, tidy and everything we expected. Staff were great and did as much as they could to help

AccorHotels certified review
Alison M. Families - 11/08/2017
« Lovely hotel with friendly staff »

Kids had a great time in your pool and kids area. This kept them entertained for us to have a drink at the bar!!!! Hotel was lovely and staff were helpful and friendly. Will recommend it to others and will be back for certain.

AccorHotels certified review
Janet D. Couples - 11/08/2017
« Stayed at Novotel for a wedding »

I stayed at Novotel Cardiff for my son's wedding. The first thing I was disappointed with was the £12.00 charge for parking overnight. I have never had to pay parking charges when staying at a hotel before. Next, was the service at the wedding breakfast. The waiting staff were dressed rather shabbily to say the least, all the men were wearing jeans, and one pair were really faded. The service was slow, leaving the food only warm. I didn't pay for this reception, my Son and Daughter-in-law paid for it themselves. I would have been really disappointed if I had paid for this. Also, drinks at the bar were extortionate, even for a hotel. The room itself, I could not fault, very roomy and comfortable.

AccorHotels certified review
Paul G. Families - 10/08/2017
« Wonderful stay  »

Wonderful service - staff were excellent so accommodating and lovely hotel. We thoroughly enjoyed ourselves. Thank you x

AccorHotels certified review
U P. Business - 10/08/2017
« Free upgrade and excellent service and outstanding breakfast »

Enjoyed my stay and exceeded my expectations

AccorHotels certified review
Not T. B. V. Business - 10/08/2017
« Not as good as before »

Hi there On my last visit I wasn't very impressed overall. There was no free drink voucher (as before), normally there is bottled water in the bedroom and the bed sheets seem to have changed to a more scratchy (cream coloured) material. The bedroom felt like it was the last possible room available and was looking tired.

AccorHotels certified review
Tony R. Couples - 09/08/2017
« For a four star hotel it was terrible. Only good point was the breakfast. Bedrooms need upgrading! »

We found that our bedroom was above the heating system or like a generator. Had to sleep with ear plugs in. The shower door did not shut properly, the handle on the only window was loose, the TVs was of no use at all, only showed certain channels. Our room number was 504. For the price it was well below our expectations. There were other problems, but this is enough to go on with. Others guests said the same. WE WOULD NOT STAY AGAIN!!

AccorHotels certified review
David Couples - 09/08/2017
« A little disappointing  »

Staff service at breakfast could have been better; bar meal of fish and chips was poor; and a wedding party throughout the Saturday was noisy.

AccorHotels certified review
Anonymous Families - 09/08/2017
« Great location. Fairly satisfied with stay  »

Staff need some work. Ran out of bathroom supplies several times because they were not being refilled. The Goods Shed staff need to improve their attention to guests. On our first night there, we had dinner there and then had family join us for drinks. No one cleared our dinner plates. We sat with everyone around dirty dishes for over an hour before I finally carried them to the bar myself. Our waitress (Barbara I think?) was clearly uninterested in her job and looked angry that we brought back our plates ourselves. No apology, just scowls. She was the worst but the other staff were inattentive as well. however, the staff running the breakfast were friendly and working hard refilling dishes all the time. Overall, would recommend the hotel because of the great location: in walking distance to everything. The toilet was also temperamental and we had trouble gettInc it to flush.

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