Hotel - Novotel Cardiff Centre
Novotel Hotel Novotel Hotel

Novotel Cardiff Centre Hotel

4.0/5 2,387 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
    • Hard tennis court
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking
    • Rowing
    • Sailing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Billiards/Snooker
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 138 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,057 reviews

Our guest reviews for Novotel Cardiff Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,387 reviews
Jeff C. Couples - 18/09/2018 AccorHotels certified review
« Nice hotel but room 315 lots of noise from outside »

Nice hotel but room 315 lots of noise from outside

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Jeff c., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. I am truly sorry about the noise issue. I have reported your feedback to our maintenance team to look into. Next time, please let us know during your stay and we could offer a room move. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Anita V. V. Business - 18/09/2018 AccorHotels certified review
« Always excellent »

Staff are attentive, service is excellent, food ok, breakfast is substantial & rooms are comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Van V., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback from our regular guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

P. B. Families - 18/09/2018 AccorHotels certified review
« mr p. b. »

the room needed cleaning better

Our hotel has responded to the review
Our hotel has responded to the review

Dear b. p., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Can I please ask if you could share further details as to your comments on level of cleanliness in the bedroom and have you spoken any team member about this during your stay. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Bethan Business - 17/09/2018 AccorHotels certified review
« Nice, quiet hotel »

A good night's sleep at this hotel, as it's off the beaten track, but also quite convenient for the city centre and stations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bethan W., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Anonymous Families - 17/09/2018 AccorHotels certified review
« An excellent stay enjoyed by all the family »

A very family friendly hotel, which we have been to on a number of occasions. An excellent experience as aways.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare P., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback from our returning guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Paul Couples - 17/09/2018 AccorHotels certified review
« Short break, Cardiff »

First time staying in the hotel. Really lovely relaxed atmosphere, great staff. And good facilities. The only disappointing bit was the bathroom in our room ,cracks in some of the tiles. Otherwise great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul D., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. Thank you for informing us about these tiles. I have reported this to our Maintenance Team to look into. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Anonymous Couples - 16/09/2018 AccorHotels certified review

Great hotel but object to having to pay car parking charge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert B., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. I am sorry to hear that you disagreed with the hotel car park charges. Our hotel situated within the city centre vicinity and we have priced ours competitively comparing with other hotels. I am pleased to hear overall it was a great stay and it is always important to us that we receive feedback. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Steve C. Business - 15/09/2018 AccorHotels certified review
« Im coming back WC17/09 - 2nights »

Exceptional in one word.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

G J. Business - 15/09/2018 AccorHotels certified review
« Underwhelming »

I have stayed with you several times over the summer for periods up to 5 days. I was unhappy with my room on the last occasion for several reasons. I requested a change of room but was refused. It would seem customer loyalty does not count highly with your Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gareth j., Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am looking into your comments and at Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… (option 7) if you wish to discuss this matter in further details. Sincerely, John Wong Rooms Division Manager

Leigh Couples - 14/09/2018 AccorHotels certified review
« Fantastic »

Our stay was amazing we were made to feel very welcome and room had everything we needed and more. Room was extremely clean and staff were very polite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leigh B., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Sue D. Business - 14/09/2018 AccorHotels certified review
« Comfortable business trip »

I stay here regularly with work. I did mention last time how I missed water in the room which would be a nice touch for regular customers as would the drinks token which is given sometimes and not other times. The towels are now also very small and a little threadbare. A few of the rooms are looking tired eg window nets with holes and snags in, chipped and mouldy baths and shower surrounds. The staff however are helpful as always. Anthony from the bar area in particular always goes the extra mile. I hope he gets the praise from management that he deserves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue D., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. We will pass on your compliment to Anthony. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Paul Business - 14/09/2018 AccorHotels certified review
« efficient and friendly staff, always a pleasant place to stay »

as usual the staff are friendly and efficient and make you feel welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback from our regular guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Barry Business - 13/09/2018 AccorHotels certified review
« Everythign worked well and my stay was fine »

Consistent good quality of service Room was tidy, well maintained and comfortable Room service was quick and efficient Breakfast was well organised

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry N., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Anonymous Families - 13/09/2018 AccorHotels certified review
« Friendly and welcoming »

Things were perfect for a stay with our toddler.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

David A. Couples - 13/09/2018 AccorHotels certified review
« comfortable friendly hotel »

Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear David a., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Wong Rooms Division Manager

Jack W. Business - 13/09/2018 AccorHotels certified review
« Delightful and convenient location »

I stayed at the Novotel for a business trip. The hotel is situated in a great location, staff were friendly and rooms clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack W., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Anonymous Business - 13/09/2018 AccorHotels certified review
« Generally good but a bit noisy »

My key kept going off and was recharged twice - the last time I was told to keep it away from my phone; if that is a problem it should be made clear to statt with Room was clean and functional although the decor was a bit dated the hairdryer was in a poor state the towels are very small and of poor quality the food in the restaurant was good staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie M., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

Kyle Couples - 12/09/2018 AccorHotels certified review
« Highly satisfied stay and will be back soon »

The room was very clean, the staff were very helpful and friendly. The facilities at the hotel were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyle R., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

Julia R. Business - 12/09/2018 AccorHotels certified review
« Great stay »

Staff friendly and helpful, comfortable bed, very clean room, good restaurant with lovely service and food. Only one snag was window was jammed and would not open. As I like fresh air over air con when possible it made for a stuffy night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia R., We very much appreciate your questionnaire regarding your stay at the Novotel Cardiff Centre. Can I please ask if you have spoken to any of our team member about the jammed window? I was not able to locate any information and I am sure they would have looked into it or offered a room move. It is always important to us that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that next time, we may be able to provide you with an overall excellent stay. Sincerely, John Wong Rooms Division Manager

C Couples - 12/09/2018 AccorHotels certified review
« Comfortable »

Really pleasant thank you, great staff, really good hotel bar (not many hotels bother with these) and great parking. We really enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher C., We very much appreciate your comments regarding your stay at the Novotel Cardiff Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience via our internal feedback. We would be delighted if you would be willing to also share on TripAdvisor: www.tripadvisor.co.uk/Hotel_Review-g186460-d211571-Reviews-Novotel_Cardiff_Centre-Cardiff_Southern_Wales_Wales.html We hope that your next visit will be as pleasant as the previous one. Kind regards John Wong Rooms Division Manager

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