Hotel - Mercure on Renmin Square Xian
Mercure Hotel Mercure Hotel

Mercure on Renmin Square Xian

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4.0/5 635 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

There are different categories of rooms available to suit your need. Choose a 20 sqm Classic room with a work desk, shower room or a 32sqm Deluxe room with a sitting area complete with sofa, a work desk, shower and bathtub.Have a memorable experience in our 39 sqm Mercure Suite with a separate sitting room and bedroom, a work desk, shower and bathtub.

  • 91 rooms
  • 17 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 471 reviews

Our guest reviews for Mercure on Renmin Square Xian

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 635 reviews
TripAdvisor review
Couples - 20/06/2018
« A good hotel »

Hotel is located in an area alongside a Sofitel and Grand Mercure. This hotel has no facilities of its own. No bar, no restaurant. Breakfast is at the Sofitel. Breakfast is very good at about £15. You can also use the indoor pool at the Sofitel. The standard room was new, large enough and in good condition. In fact, there is no need to stay at the Sofitel - this place is perfectly fine. We had a small issue with our room on arrival and the Manager couldn't do enough for us as compensation. The location is quite good - but its in a business district - so its about 20 minutes walk to down town Xian for a choice of restaurants. If you need a change from Chinese food there is an Italian restaurant called The Cyclist about 5 minutes walk. There is a small convenience store about 5 minutes away. Near metro station about 10 mins away. The long distance railway station about 30 minutes in a taxi which will cost you about £5. You can walk to the old railway / bus station (just outside the city walls) where you can catch a bus to the Terracotta Warrior - the fare is about £0.70!

Our hotel has responded to the review
Our hotel has responded to the review

Dear CocktailMike Thank you for choosing Mercure Xian on Renmin Square and taking the time to share your experience with us. Glad to know that you've enjoyed your recent stay with us. As what you've shared, guests stay in Mercure will enjoy breakfast and other hotel facilities such as pool, gym, bar etc. in Sofitel which is just one or two minutes away by walking. Besides, there are several dining choices inside the complex, such as ADD restaurant Azur, Authentic Italian restaurant Dolce Vita, and award-winning Chinese restaurant Le Chinois. Our Japanese restaurant KOI will also be opened shortly. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
C T. Friends - 05/06/2018
« Nice property but service can be improved »

When we checked in at 4.30, room was still not ready! Whilst room was clean and comfortable, there was not enough lighting in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C T, Thank you for staying at Mercure on Renmin Square Xian and taking the time to share your experience with us. We apologize for any inconvenience caused upon your arrival, and we are sorry to know that the lighting didn't meet your preference. I've shared your comments with concerned departments and we pay high attention to them. On the other hand, your recognition on the room cleanliness gives us great motivation to do it even better, thank you. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Leo Couples - 31/05/2018
« Below my expectation »

Shower head water power was weak and leaky. Faucet also leaky, pillow very soft no support, 2 ea spot light broken, requested to change room but no joy. Staff assigned maintenance crew but after repair still not good. The only positive items were TV and air cond. Also hotel should open side gate for better access to metro (can req key card access)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leo, Thank you for staying at Mercure Xian on Renmin Square and providing us with the gift of feedback. We are very sorry for the room status which is not in line with our standards and apologize for all the inconvenience caused. We will take immediate rectification actions. And thank you for your suggestion on the side gate, your comment has been shared with hotel management. Our efforts in striving for excellent guest experience will never stop, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Samantha S. Friends - 31/05/2018
« Below expectation »

We had informed the hotel that we will be arriving midnight and have been advised to online check in our room. However when we reached hotel, there was no staff at the reception and it seems that the staff is not aware of the arrival of their customers at midnight. Further that we had paid our late check out fee when we made the reservation months before our trip. We are not sure how the hotel system is but the staff was not aware of this. The hotel staff are unable to understand and even weak in english communication. We have difficulties in delivering our needs to them. We noticed that there are few new staff at the reception but none are capable in servicing the customers. Seniors are not there to guide them. As a reputable hotel, this is certainly not acceptable as customers select your hotel based on the global reputation that has been build throughout the years. We hope that customer service of the hotel can be in par with other hotel chain globally.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. s., Thank you for providing us with the gift of feedback. We are very sorry for the recent stay experience, and thank you sincerely for pointing out our area for improvement. I've had a discussion with our Reservation Manager and Front Office Manager regarding your recent stay to review our procedure and cooperation between departments. Please be rest assured that we will take immediate improvement actions. Our efforts in striving for excellent guest experience will never stop, and we sincerely wish that we would have the opportunity to better serve you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

TripAdvisor review
Couples - 31/05/2018
« China experiance »

The Mercure is a very comfortable and lovely hotel. Short walk from shops and restaurants. Staff are so obliging nothing is to much trouble. Rooms are spacious with all facilities. Would defiantly stay there on our next visit Great value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear sandrac73, Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially on hotel staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Shirley L. Solo - 19/11/2017
« Reliable and comfortable »

Check in and check out was quick, friendly concierge who helped me to organise a local tour. Room was spacious, the spa at sofietel was great. Many choice at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially to our staff, gives us great motivation to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

TripAdvisor review
Couples - 19/11/2017
« Good Location, Friendly and Helpful Staff »

We stayed at Mercure on Renkin Square during a 3 day visit to Xian to see Terra Cotta Army and other sites in Xian. The Mercure is well located, within the wall of Xian and close to restaurants and key attractions in Xian city. Xian is a bigger city than we had imagined. The mercure is located in a quiet oasis with other Accor hotels and at the end of each day was a welcome break from the hustle and bustle of Xian. The staff at the front desk of the Mercure were very very helpful giving us great advice for sites, restaurants and for how to take the "locals" bus to the Terra Cotta army museum site... If you go, you must take the bus... you will save loads of money and get a great "locals" experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V9501ZWmichelp, Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Vanessa Friends - 10/11/2017
« Great location »

Great stay. Staff were very friendly - easy check in, check out. Rooms were very comfortable. Buffet breakfast - great variety!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Joe, Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Elaine J. Couples - 06/11/2017
« Elaine J. »

I would have appreciated not having to go across to another hotel to dine or have a drink. Also lack of body lotion and proper shampoo and conditioner would have been appreciated!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. Thank you for your suggestion, which are very important to us, and please be rest assured that our efforts in striving for excellent guest experience will never stop. We look forward to welcoming you again in the future. Yours sincerely, Rudy Rodas General Manager

TripAdvisor review
Family - 01/11/2017
« Quiet old world elegance »

The Mercure gave us what we wanted, comfort, quiet and peaceful. Less plush and glitzy than its neighboring Granid Mercure and Sofitel the subdued old world elegance was a welcoming, warm and comfortable. Set in large leafy grounds one still enjoyed a sumptuous breakfast and drinks in the modern Sofitel next led beside the Mercure. As it was the last hotel on the block one was protected from the bustle of arrivals and departures which was very pleasant. The location was perfect for visiting the sites and walking the ancient city wall, the Muslim markets and the local famous Big Hong Kong Restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GillyGoes, Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your satisfaction motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
John Solo - 22/10/2017
« Excellently clean room and wonderful staff. »

I arrived early, well before normal check-in. The desk staff said they would do their best to locate a room for me as soon as one became available. They very helpful in giving me directions to find a local breakfast. My room was ready when I returned. It was impeccable: clean, well appointed and appealing. When I asked for an electrical adapter this was quickly provided and check to make sure that it was working properly. That staff member thoughtfully provided a larger pair of slippers than the ones normally provided. My every request was met promptly and politely. I can't praise the staff highly enough for the excellent help they provided to the traveler struggling with a new city, culture and language.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for staying at Mercure on Renmin Square Xian and taking the time to share your experience with us. What an encouragement! It gives us great pleasure to know that you've enjoyed your recent stay with us. I've shared your kind comments with the whole team, and we all feel very motivated. Thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Felipe S. Families - 06/10/2017
« An elegant and cozy hotel at the heart of Xi'an »

Our stay was excellent. The staff was very friendly. Rooms were cozy and elegant. Breakfast at Sofitel was incredible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Soza, Thank you for staying at Mercure on Renmin Square Xian and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

TripAdvisor review
Family - 02/10/2017
« The hotel can be better »

The wall paper peeled off in our room and the tap was leaking at the vanity. It is a bit smelly in the bathroom and the hotel needs renovation. The service is good, it had got repaired quickly when we reported the problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 206wanwenl, Thank you for taking the time to share your experience with us. I'm sorry that the room status didn't meet our usual standard. We will look into the issue and enhance our efforts in maintenance. At the same time, thank you for your recognition on our service. It is still our sincere wish that we would have the opportunity to welcome you again in the future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
David A. Families - 30/09/2017
« Poor hotel description »

Poor room size, on internet there was option for extra bed but room definitely was not big enough for this. Room average condition, poor tv reception, wallpapers hanging off wall under window. AC would not go on heat. Breakfast area was away from the hotel we were in and this was not clear on website... and it rained, no umbrellas available. Cups in room not cleaned after first night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abbott, Thank you for taking the time to share your experience with us. I'm sorry that the stay was not pleasant. We will keep up our efforts in the room maintenance, and your comments on the insufficient umbrella are very important to us, we will take into consideration seriously and follow up. Once again, please accept my sincere apology for the recent stay and thank you for providing us with the gift of feedback. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Guest Families - 30/09/2017
« Ms »

Excellent hotel especially breakfast and cHinese restaunt. Great help with transfers. HAVE RECOMMENDED TO MY TRAVEL AGENT. Only problem was my refund of deposit was not processed correctly and has not arrived back in my account.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Brain, Thank you for staying at Mercure on Renmin Square Xian and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition motivates us greatly to do it even better, thank you. We cancel the unused amount of deposit at the same time of performing the check out process, however the time when it arrives your card depends on the banks and is pretty much out of our control. Please do not hesitate to let me know if you still have not received it, we will check with the banks. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Anne L. T. Friends - 26/09/2017
« Great location, outstanding staff, good facilities & value for money »

Comfortable & clean rather than luxurious. Loved the pool & spa in hotel next door & appreciated choice of cuisine & restaurants within the square. Staff very helpful indeed. Walking distance of City Wall & sights such as Bell Tower, Drum Tower & Muslim Street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., Thank you for staying at Mercure on Renmin Square Xian and providing us with the gift of feedback. It gives us great pleasure to know that you find your recent stay enjoyable in general. Your recognition, especially on our staff, motivates us greatly to do it even better. Thank you. At the same time, please accept my apology for the inconvenience caused by the wifi. We will do out utmost for improvement. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Slp Solo - 19/09/2017
« Good but no great »

The room is quite small, the place of the hotel a little bit inside the complex, so the tour guide a little bit confused...overall is good, the standard of accor hotel, but no so great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sidhi, Thank you for taking the time to share your experience with us. Please accept my apology for the confusion caused by the signage system. Our efforts in striving for excellent guest experience will never stop, and it is our sincere wish that we would have the opportunity to welcome you again in the future. Yours sincerely, Rudy Rodas General Manger

AccorHotels certified review
Mel A. Couples - 13/09/2017
« Rooms were adequate but the breakfast was amazing. »

We stayed 2 nights at the Mecure Xian. The room was tidy but a bit small (no complaints though). If you want a larger room, just upgrade to the Grand. The breakfast was amazing...I highly recommend it with a nice assortment of Western and Eastern options. Also, it was right in the middle of Xian within a reasonable walking distance to Muslim Street and the Inner Wall south entrance right next to the government buildings so it felt safe with all the law enforcement around. I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially on breakfast, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Judy F. A. Families - 09/09/2017
« Great hotel with excellent service »

Staff is very helpful and great location inside the complex. I feel save environment for my children

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Z., Thank you for staying at Mercure on Renmin Square Xian and providing us with the gift of feedback. Thank you for your recognition on our staff, which really gives us great motivation to do it even better. At the same time, please accept my apology for the noise problem. Your suggestion on the room facility is also very important for us, thank you. We look forward to welcoming you and your family again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Cassie Couples - 08/09/2017
« Cassie »

Experience at the hotel was fine. The room was a bit small and was not a fan of the shower having one side open to the bedroom. I know there was a blind on it, but it was still a bit uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm sorry that the room didn't meet your expectation. However, we will keep up our efforts in other aspects such as service, cleanliness, and dining experience etc, to deliver enjoyable guest experience to you and other guests. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

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