Hotel - Mercure on Renmin Square Xian
Mercure Hotel Mercure Hotel

Mercure on Renmin Square Xian

4.0/5 646 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

There are different categories of rooms available to suit your need. Choose a 20 sqm Classic room with a work desk, shower room or a 32sqm Deluxe room with a sitting area complete with sofa, a work desk, shower and bathtub.Have a memorable experience in our 39 sqm Mercure Suite with a separate sitting room and bedroom, a work desk, shower and bathtub.

  • 91 rooms
  • 17 non-smoking rooms
  • Baby bed
    • Pulse air
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Baby bed
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure on Renmin Square Xian

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 646 reviews
877valeria Couples - 24/09/2018 TripAdvisor review
« It's worth to go »

It is in the city center not far from the main attractions. The three hotels together is a good idea the get a higher service for a lower price as well. It is a little bit hidden in the park so it wasn't easy for the taxi driver to find it. The breakfast was excellent.

Family - 22/09/2018 TripAdvisor review
« Affordable hotel with good quality, in the city centre, »

The hotel is located in the city center, with 3 other accor hotels nearby. Lots of surrounding greeneries, made it perfect for morning exercise. The room is renovated, but need a brighter lightning. The same goes to the corridors. The staff are nice and helpful. Breakfast are served at Sofitel nearby. Good selection of foods and juices. Local specialty dishes also available

Chitto61 Solo travel - 04/07/2018 TripAdvisor review
« Beware of room deposit »

I arrived to check in and through changes to my schedule I had a booking for 4 nights, then 2 nights and finally a single night. The staff had problems understanding I would be staying there for 7 nights and initially insisted on my checking out after my 4 night booking. Eventually got them to agree I could stay in the one room for the 7 nights. They also insisted my bookings had no breakfast included so I had to provide my own paperwork to show that breakfast was included on the 2 night booking. No information was given on where breakfast was provided which was annoying as it is in the Sofitel Hotel next door. The room deposit they hold on your credit card is 2000CNY, which considering my room cost me 1400CNY for 4 nights I think is over the top. Compared to other hotels I stayed in in China where I was charged a 500CNY holding deposit I think that this is very expensive. My key however worked for 4 nights, I then had to return to reception to get it sorted after which it worked for 2 nights before I had to go to reception again to get the key sorted for the last night. The lobby had a fair number of mosquitoes in it and to my disappointment so did my room. The room itself was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chitto61, Thank you for choosing Mercure on Renmin Square Xian and providing us with the gift of feedback. We are terribly sorry for all the inconvenience caused by our staff. I totally understand how frustrating it was and please accept our sincere apology. We will definitely continue and enhance our efforts in the new hires' training. At the same time, we also apologize for the mosquito issue. We will continue our efforts and increase the frequency in mosquito eradication. Once again, thank you for your comments, and our efforts in striving for excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

Couples - 20/06/2018 TripAdvisor review
« A good hotel »

Hotel is located in an area alongside a Sofitel and Grand Mercure. This hotel has no facilities of its own. No bar, no restaurant. Breakfast is at the Sofitel. Breakfast is very good at about £15. You can also use the indoor pool at the Sofitel. The standard room was new, large enough and in good condition. In fact, there is no need to stay at the Sofitel - this place is perfectly fine. We had a small issue with our room on arrival and the Manager couldn't do enough for us as compensation. The location is quite good - but its in a business district - so its about 20 minutes walk to down town Xian for a choice of restaurants. If you need a change from Chinese food there is an Italian restaurant called The Cyclist about 5 minutes walk. There is a small convenience store about 5 minutes away. Near metro station about 10 mins away. The long distance railway station about 30 minutes in a taxi which will cost you about £5. You can walk to the old railway / bus station (just outside the city walls) where you can catch a bus to the Terracotta Warrior - the fare is about £0.70!

Our hotel has responded to the review
Our hotel has responded to the review

Dear CocktailMike Thank you for choosing Mercure Xian on Renmin Square and taking the time to share your experience with us. Glad to know that you've enjoyed your recent stay with us. As what you've shared, guests stay in Mercure will enjoy breakfast and other hotel facilities such as pool, gym, bar etc. in Sofitel which is just one or two minutes away by walking. Besides, there are several dining choices inside the complex, such as ADD restaurant Azur, Authentic Italian restaurant Dolce Vita, and award-winning Chinese restaurant Le Chinois. Our Japanese restaurant KOI will also be opened shortly. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Couples - 31/05/2018 TripAdvisor review
« China experiance »

The Mercure is a very comfortable and lovely hotel. Short walk from shops and restaurants. Staff are so obliging nothing is to much trouble. Rooms are spacious with all facilities. Would defiantly stay there on our next visit Great value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear sandrac73, Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially on hotel staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Couples - 19/11/2017 TripAdvisor review
« Good Location, Friendly and Helpful Staff »

We stayed at Mercure on Renkin Square during a 3 day visit to Xian to see Terra Cotta Army and other sites in Xian. The Mercure is well located, within the wall of Xian and close to restaurants and key attractions in Xian city. Xian is a bigger city than we had imagined. The mercure is located in a quiet oasis with other Accor hotels and at the end of each day was a welcome break from the hustle and bustle of Xian. The staff at the front desk of the Mercure were very very helpful giving us great advice for sites, restaurants and for how to take the "locals" bus to the Terra Cotta army museum site... If you go, you must take the bus... you will save loads of money and get a great "locals" experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V9501ZWmichelp, Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Family - 01/11/2017 TripAdvisor review
« Quiet old world elegance »

The Mercure gave us what we wanted, comfort, quiet and peaceful. Less plush and glitzy than its neighboring Granid Mercure and Sofitel the subdued old world elegance was a welcoming, warm and comfortable. Set in large leafy grounds one still enjoyed a sumptuous breakfast and drinks in the modern Sofitel next led beside the Mercure. As it was the last hotel on the block one was protected from the bustle of arrivals and departures which was very pleasant. The location was perfect for visiting the sites and walking the ancient city wall, the Muslim markets and the local famous Big Hong Kong Restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GillyGoes, Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your satisfaction motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Family - 02/10/2017 TripAdvisor review
« The hotel can be better »

The wall paper peeled off in our room and the tap was leaking at the vanity. It is a bit smelly in the bathroom and the hotel needs renovation. The service is good, it had got repaired quickly when we reported the problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 206wanwenl, Thank you for taking the time to share your experience with us. I'm sorry that the room status didn't meet our usual standard. We will look into the issue and enhance our efforts in maintenance. At the same time, thank you for your recognition on our service. It is still our sincere wish that we would have the opportunity to welcome you again in the future. Yours sincerely, Rudy Rodas General Manager

Couples - 25/05/2017 TripAdvisor review
« Needs some updating »

This hotel needs an update. Was ok for a few nights stay but has no real facilities of its own, you need to go to the other surrounding Accor hotels for restaurants, bars etc. Room and bed was small and bed was also quite hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvet08, Thank you for taking the time to share your experience with us. We have four different hotels in the complex, and guests can walk from one to another within two minutes. Totally we have four distinctive restaurants and two bars where guests can enjoy themselves. Breakfast for guests staying in Mercure is also served in the ADD restaurant of nearby Sofitel. I'm sorry that the room didn't meet your expectation. Would it be possible for us to get more details such as the room number so that we could have a closer look at this issue? Look forward to hearing from you. Yours sincerely, Rudy Rodas General Manager

Solo travel - 22/11/2016 TripAdvisor review
« Good value at a nice historical building »

The hotel is located in a historical building with quiet surroundings. Good wifi. Staff is very helpful, from front desk to concierge and house keeping. Highly value for money. The bus route 603 (double decker) is next to the hotel & connects all major points of interest for only CNY1. The bus is very frequent & traffic is not congested in Xian.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L C, Bonjour. Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. What a pleasure to know that you find your recent stay enjoyable! Your recognition, especially to our ambassadors, gives us great motivation, and we are truly grateful for it. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

Friends getaway - 15/09/2016 TripAdvisor review
« Excellent Hotel »

Excellent Hotel with strategic location, frendly staff, and integrated with sofitel and grand mercure, so we can use all facilities on that hotel. The food is very Good. Happy can stay in Mercure Xi'An

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Bonjour! Thank you for staying at Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and motivation to hear your satisfaction and recognition to your recent stay. Thank you, and we will definitely continue to do it even better. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

djgdcn Business - 27/03/2015 TripAdvisor review
« A good hotel and a good stay »

The room is clean and the bed is comfortable. However, the room is not large enough. The hotel is in the same yard as Sofitel. There is a swimming pool in Sofitel. We can go swimming there. There is also a gym near the swimming pool. We ordered a New York Hot-dog for breakfast. It tastes really good! We enjoy our stay in Mercure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear djgdcn, Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it. We look forward to welcoming you back soon. Yours sincerely, William Yuen Hotel Manager Mercure Xi'an on Renmin Square

Family - 01/01/2015 TripAdvisor review
« nice, clean hotel »

the hotel in the center of xian but no shop and restaurant around need to walk about 5mins to restaurant and supermarket. if with children is abit hard. we always take bus to most of the places like train station, shopping area, food street....it just 2 or 3 stop from hotel. compare to taxi i prefer to take bus because taxi in xian always need to negotiate most of the driver dont want to use meter. bus station is just 2mins walk from hotel bus no.603 can go most of the tourist places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rabbit2013, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future. Yours sincerely, William Yuen Hotel Manager Mercure Xi'an on Renmin Square

Solo travel - 15/11/2014 TripAdvisor review
« A very un-Chinese Experience »

Renmin Square is next to the Regional Government Centre and is a complex fronted by the Sofitel (East and West Wings) with the Grand Mercure at the back and the Mercure at the side. Why very un-Chinese? These are the words of my Chinese friend who was impressed by the elegance, quietness and security (lots of people about in suits ... felt as though a Minister was staying there!). The room had everything that one wanted though people with lots of gadgets would find power points rare and hidden under desk etc. Beds comfortable and bathroom had everything one wanted. Didn't eat at the hotel as I ate with my friends (there's a big shopping complex within a block with lots of restaurants .... western and Chinese). Not far from (old) train station and within a block of the airport bus stop. Couldn't be better located. Metro station also within a block.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Far2G0, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future. Yours sincerely, William Yuen Hotel Manager Mercure Xi'an on Renmin Square

Friends getaway - 02/11/2014 TripAdvisor review
« Xian mercure hotel »

Nice hotel with good facilities. Very helpfull staff. Only one room was very moist. So the sheets on top were moist. Roomnumber was 3329. We do not know why because the other room was OK. We recommend this hotel to other guests. The breakfast is perfect. Lots of choice and well worth the money you pay

Our hotel has responded to the review
Our hotel has responded to the review

Dear schonhage, Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it. Meantime, we appreciate your sharing your concerns and we have brought it to the attention of relative departments. We look forward to welcoming you back soon. Yours sincerely, William Yuen Hotel Manager Mercure Xi'an on Renmin Square

welovedumpling Family - 01/09/2014 TripAdvisor review
« The best rest in a long time »

We stayed at the Mercure for 4 nights for a holiday and rest with our 2 year old daughter. Evan Zhang and his team did a great job with accommodating with our requests for a quiet and sunny room. They even upgraded our room to make sure our holiday was even more comfortable. We enjoyed using the Soffitel pool, walking around the peaceful site and we really enjoyed the buffet breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future. Yours sincerely, Mercure Xi'an on Renmin Square

Rama S Family - 10/07/2014 TripAdvisor review
« grrk »

The hotel staff were very courteous. The room was very clean and nicely laid out. Th location is very convenient to sight seeing and shopping. More than worth the money. The area is well secured.Three hotels are next to each other, which gives option to choose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. At Mercure, we strive to continuously improve the quality of our services.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Xian on Renmin Square

Solo travel - 09/04/2014 TripAdvisor review
« Love Xian and Mercure »

My stay in Mercure was better then I was expecting. This hotel is fantastic. Renmin Sq is a city block devoted to the Accor hotels. Mercure rooms were large, clean and the service was extremely good, plus I got to use the facilities of the other Accor hotels like the swimming pool and gym. Because it is off the street it is very quite. It is only a 20 min walk to the railway station and one block to the street where you catch the bus going sth to the museum and big goose pagoda or nth back to the railway station to get the bus to the terracotta warriors or airport. If I return I will be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us.We were very pleased to hear that you enjoyed your stay and that the services of the hotel lived up to your expectation. Once again we thank you for sharing with us your experience, and we look forward to welcome you again in the near future. Your sincerely, Mercure Xi'an on Renmin Square

Kwok320 Friends getaway - 05/02/2014 TripAdvisor review
« Nice hotel at the affordable price »

As a four star hotel in China, Mercure on Renmin Square Xian is generally good. Room was nice with moderate size. Wifi was provided in room and public area. However, the breakfast is just ok. It would be great if they could provide more choices. The location is easy to access lots of tourist attractions in Xian. The staff were helpful in guiding you to take the public transportation to anywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for choosing to stay with us at Mercure Xi'an on your recent visit to the city and for taking the time to share your experience with us. At Mercure, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.. We look forward to welcoming you back soon. Yours sincerely, Mercure Xi'an on Renmin Square

GioTheDrifter Friends getaway - 13/12/2013 TripAdvisor review
« Nice hotel in rennin square »

Nicely renovated building from Soviet era hotel but a bit far from tourist center (bell tower) and metro line. There are 4 hotels in the vicinity. Around 10-15 minutes to train station and bell tower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure on Renmin Square Xian. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Xian on Renmin Square

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