Hotel - Grand Mercure Xian Renmin Square
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Xian Renmin Square

4.0/5 1,013 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtubThe 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

  • 194 rooms
  • 34 non-smoking rooms
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 861 reviews

Our guest reviews for Grand Mercure Xian Renmin Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,013 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Quick S. Friends - 10/11/2018 AccorHotels certified review
« Great hotel »

Quick and perfect s.

Keith B. Solo - 08/11/2018 AccorHotels certified review
« Excellant stay. »

Top notch and easy check in check out. Clean and no issues.

Anonymous Couples - 02/11/2018 AccorHotels certified review
« Great location and staff helpful »

Very quiet and well located English speaking staff very helpful

John M. Business - 02/11/2018 AccorHotels certified review

It was great.. helpful staff, comfy bed.. great buffet..

Business - 31/10/2018 TripAdvisor review
« excellent hotel »

Very satisfied, especially for the service at the reception desk (special compliments to Ms. Lora and Ms. Lola) and for the very high quality of breakfast. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

G. Couples - 27/10/2018 AccorHotels certified review
« Dirty, run down & outdated »

Bed was terrible. Cigarette butts stuffed in roof in bathroom. Slow checkin (not point pre registering). Didn’t respond to emails seeking to confirm late checkin, had to walk a mile to get to room carrying bags, room stunk and a few more...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for providing us with the gift of feedback. We are very sorry to know that the stay didn't meet your expectation. We pay high attention to your comments, and will have an immediate review on the room status that you commented and investigation on your comments on service. Once again, we apologize for failing to deliver an staying experience to your satisfactory, however please be rest assured that our efforts in pursuing excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

Business - 24/10/2018 TripAdvisor review
« Great location »

Very central location, easy walking distance to many sights within the city wall area, and easy to hail a cab to further distances. Many food options nearby and on property. Unfortunately the delicious Brazilian BBQ is no longer there (now replaced with a Japanese restaurant).

Michael B. A. Couples - 11/10/2018 AccorHotels certified review
« Great hotel in fantastic setting »

I was not expecting this hotel to be as good as it was after taking the cheaper option and deciding not to stay at the Sofitel. Turns out that both the Sofitel and the Grand Mercure are next door to each other in fabulous grounds on Renmin Square. What an incredible and majestic hotel the GM was! Fantastic bathroom and massive superking bed. My wife and I usually sleep in a kingsize bed at home but this bed was just ridiculously huge. The only downside - and I cannot fault the hotel for this - is the dodgy taxi operators. I read before in a previous post by someone that the cab driver overcharged for a trip to the airport, and sure enough the same rort happened to us. The hotel concierge calls you a cab and explains the trip to the airport will cost about 150 RMB, which is more than it cost to get from the airport to the hotel. Taxi driver is all charm and smiles and has a small towel placed over the meter so you cannot see all of it. You can see the timer is working but the fare is hidden so it looks like the meter is working. When you get to the airport he rushes around with your bags and gets you a trolley - and then demands 170 RMB. Our taxi from the airport cost 115 RMB and that was with the taxi driver being unable to find the hotel. We were ripped off about 10 AUD. Make sure the meter is always on and demand to see it working.

Kirsty Friends - 10/10/2018 AccorHotels certified review
« A relaxing stay and great location with helpful staff »

We had a great stay, loved the hotel - Laura at the front desk was wonderful, she was extremely helpful and spoke good English. Breakfast was excellent - so much choice. We slept well as rooms were confortable.

Julian E. Solo - 06/10/2018 AccorHotels certified review
« Old, musty, hotel with serious need of renovation. »

Except for the Managerin duty the hotel staff was not helpful at all. No solution oriented problem solving approach at all. All problems outsourced to the guest. Rooms are old (felt like the 80’s) and seriously need an overdo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for providing us with the gift of feedback. I spent some time investigating what you feedback, and apologize for my late reply. We received your booking through Booking.com on Sept 19 and made reservation in our system for two nights' stay on the same day. There was a change made by Tars system in the evening of Sept 19, changing the stay from two nights to one night. That's the reason why when you arrived on Sept 26, the reservation that reception saw was a one night stay. We do not know why there was a change made by the system, and have brought this issue into Tars helpline's attention. However, even in this case, our reception could have handled it better. We apologize for it and thank you for pointing out our areas for improvement. Once again, thank you for your review and our efforts in striving for excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

Graham W. Couples - 04/10/2018 AccorHotels certified review
« Great location, very helpful staff and good facilities. »

Had a great three days at the hotel. Trips were organised for us which we thoroughly enjoyed. Special thanks to Howard and Oliver for their help! The facilities provided by the Sofitel Hotel were a bonus. Again, thanks to the team in the Azur Restaurant! If I had to make two small constructive criticisms they would be: the coffee at breakfast needs to be fresh - installing a machine or two would help! When we arrived it was late at night and the taxi driver couldn't see the Mercure sign on the wall outside reception. Maybe this should be illuminated? All in all a very good stay at the hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We sincerely apologize for the arrival experience, and thank you for pointing out our areas for improvement. Meanwhile, we treat you constructive comment on the coffee at breakfast seriously and I have shared it with hotel management. I have shared your compliment and encouragement with whole team, and in particular with Howard and Oliver. We all feel very motivated. Thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Sincerely, Ivy Wang Guest Experience Manager

Gary K. Solo - 26/09/2018 AccorHotels certified review
« Good quality environment and friendly service »

Overall was good. I wish to commend Mr Howard Hou for taking an extra effort to get me a cab by trying various means including waiting at the road center to flag a cab when online requests were unsuccessful. This type of service quality will put Accor ahead of all others. However I wish to tell you the bathtub plumbing in room 2431 is faulty n run down. Pls fix it to avoid flooding every time we shower. Thanks!

Karen W. Couples - 24/09/2018 AccorHotels certified review
« The Grand Mercure Xian on Renmin Square was a very beautiful and elegant hotel. »

We enjoyed the pleasant and friendly staff upon our arrival. We were especially pleased to be upgraded to a one bedroom suite which was quiet, clean, and very tastefully designed. Breakfast each morning was beautifully prepared, presented attractively, and delicious. There were many choices to select from and they were replenished when necessary. We thoroughly enjoyed our stay at the Grand Mercure Xian on Renmin Square!

Anonymous Business - 19/09/2018 AccorHotels certified review
« Take care of the manager of this hotel, he calls fake taxi to bring you to the airport »

Everything was fine until the last day. As usual, i asked to the manager of the hotel to order a taxi for me. I was surprised because the taxi arrived after just 1 minute.... The manager told me the cost will be 150 RMB. I thought it was an estimation but in fact the taxi never open the legal machine and ask me finally 170 RMB for the trip. Usually, i just pay 80 RMB for one trip between Hotel & airport. I can precise that there was no trafic jam that day. The manager of the hotel made bad deal with taxi and he must take his commission. This is strictly illegal and i hope that Accor will refund me first and take the good decision to find better employees. I will complain when i'll go back to France.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for your review. We totally understand your feeling. However, I could say in a very responsible manner that hotel staff don't have any backdoor deals with taxi drivers. Majority of taxi drivers in Xi'an don't use the meter machine when driving people to ariport, we will also complaint to government sector that is in charge of taxi management regarding this. Yours sincerely, Ivy Wang Guest Experience Manager

Peter B. Couples - 18/09/2018 AccorHotels certified review
« The suite life at Renmin Square »

Great stay at Grand Mercure Renmin Square. Upgraded to an amazing suite due to platinum status. Beautiful room. Very friendly staff on reception but initially told only one 'status' breakfast free. I said no, res was for two, breakfast is for two. Strange experience with welcome drink voucher at Sofitel lobby bar. Told could only have coffee, tea or soft drink. Bought a drink then questioned again why no wine or beer. Communication issue? Eventually showed correct options on iPad and both had free drink - wine and a gin. Had dinner in new Japanese but service glacially slow. Ate at sushi bar and watched as way too much food was sent back. Our meal was excellent. We were in Japan only in May so like and appreciate Japanese food. Ash looked after us well. Went for a swim over at Sofitel. In and out of water in a flash add it smelt of urine. Lots of kids in the pool. Surely they don't? Despite the hiccups we really enjoyed our stay in Xi'an.

Anonymous Solo - 17/09/2018 AccorHotels certified review

Very courteous friendly helpful and competent staff. Top shelf breakfast and beautiful hotel with fantastic rooms. If I’m ever back in Xian there is no question where I will be staying. Thank you!

David Solo - 16/09/2018 AccorHotels certified review
« Outstanding »

The location was very convenient. Everyone was friendly and helpful. My one frustration was I did not know how to turn down the air conditioning in the room. Partly my fault as I never asked.

David F. Friends - 16/08/2018 AccorHotels certified review
« Convenient »

Very good, I enjoyed the buffet, I was not able to keep the room cool however withe the air conditioning, we'll kept Hotel and polite staff

Anonymous Solo - 30/07/2018 AccorHotels certified review
« Beautiful facility »

Beautiful facility excellent service from all I will recommend your hotel for it great service

Mrs B. D. Couples - 18/07/2018 AccorHotels certified review
« Very good »

Very nice place very friendly staff

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