Hotel - Grand Mercure Xian Renmin Square
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Xian Renmin Square

4.0/5 1,004 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtubThe 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

  • 194 rooms
  • 34 non-smoking rooms
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 844 reviews

Our guest reviews for Grand Mercure Xian Renmin Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,004 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Julian E. Solo - 06/10/2018 AccorHotels certified review
« Old, musty, hotel with serious need of renovation. »

Except for the Managerin duty the hotel staff was not helpful at all. No solution oriented problem solving approach at all. All problems outsourced to the guest. Rooms are old (felt like the 80’s) and seriously need an overdo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for providing us with the gift of feedback. I spent some time investigating what you feedback, and apologize for my late reply. We received your booking through Booking.com on Sept 19 and made reservation in our system for two nights' stay on the same day. There was a change made by Tars system in the evening of Sept 19, changing the stay from two nights to one night. That's the reason why when you arrived on Sept 26, the reservation that reception saw was a one night stay. We do not know why there was a change made by the system, and have brought this issue into Tars helpline's attention. However, even in this case, our reception could have handled it better. We apologize for it and thank you for pointing out our areas for improvement. Once again, thank you for your review and our efforts in striving for excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

Graham W. Couples - 04/10/2018 AccorHotels certified review
« Great location, very helpful staff and good facilities. »

Had a great three days at the hotel. Trips were organised for us which we thoroughly enjoyed. Special thanks to Howard and Oliver for their help! The facilities provided by the Sofitel Hotel were a bonus. Again, thanks to the team in the Azur Restaurant! If I had to make two small constructive criticisms they would be: the coffee at breakfast needs to be fresh - installing a machine or two would help! When we arrived it was late at night and the taxi driver couldn't see the Mercure sign on the wall outside reception. Maybe this should be illuminated? All in all a very good stay at the hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We sincerely apologize for the arrival experience, and thank you for pointing out our areas for improvement. Meanwhile, we treat you constructive comment on the coffee at breakfast seriously and I have shared it with hotel management. I have shared your compliment and encouragement with whole team, and in particular with Howard and Oliver. We all feel very motivated. Thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Sincerely, Ivy Wang Guest Experience Manager

Gary K. Solo - 26/09/2018 AccorHotels certified review
« Good quality environment and friendly service »

Overall was good. I wish to commend Mr Howard Hou for taking an extra effort to get me a cab by trying various means including waiting at the road center to flag a cab when online requests were unsuccessful. This type of service quality will put Accor ahead of all others. However I wish to tell you the bathtub plumbing in room 2431 is faulty n run down. Pls fix it to avoid flooding every time we shower. Thanks!

Karen W. Couples - 24/09/2018 AccorHotels certified review
« The Grand Mercure Xian on Renmin Square was a very beautiful and elegant hotel. »

We enjoyed the pleasant and friendly staff upon our arrival. We were especially pleased to be upgraded to a one bedroom suite which was quiet, clean, and very tastefully designed. Breakfast each morning was beautifully prepared, presented attractively, and delicious. There were many choices to select from and they were replenished when necessary. We thoroughly enjoyed our stay at the Grand Mercure Xian on Renmin Square!

Anonymous Business - 19/09/2018 AccorHotels certified review
« Take care of the manager of this hotel, he calls fake taxi to bring you to the airport »

Everything was fine until the last day. As usual, i asked to the manager of the hotel to order a taxi for me. I was surprised because the taxi arrived after just 1 minute.... The manager told me the cost will be 150 RMB. I thought it was an estimation but in fact the taxi never open the legal machine and ask me finally 170 RMB for the trip. Usually, i just pay 80 RMB for one trip between Hotel & airport. I can precise that there was no trafic jam that day. The manager of the hotel made bad deal with taxi and he must take his commission. This is strictly illegal and i hope that Accor will refund me first and take the good decision to find better employees. I will complain when i'll go back to France.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for your review. We totally understand your feeling. However, I could say in a very responsible manner that hotel staff don't have any backdoor deals with taxi drivers. Majority of taxi drivers in Xi'an don't use the meter machine when driving people to ariport, we will also complaint to government sector that is in charge of taxi management regarding this. Yours sincerely, Ivy Wang Guest Experience Manager

Peter B. Couples - 18/09/2018 AccorHotels certified review
« The suite life at Renmin Square »

Great stay at Grand Mercure Renmin Square. Upgraded to an amazing suite due to platinum status. Beautiful room. Very friendly staff on reception but initially told only one 'status' breakfast free. I said no, res was for two, breakfast is for two. Strange experience with welcome drink voucher at Sofitel lobby bar. Told could only have coffee, tea or soft drink. Bought a drink then questioned again why no wine or beer. Communication issue? Eventually showed correct options on iPad and both had free drink - wine and a gin. Had dinner in new Japanese but service glacially slow. Ate at sushi bar and watched as way too much food was sent back. Our meal was excellent. We were in Japan only in May so like and appreciate Japanese food. Ash looked after us well. Went for a swim over at Sofitel. In and out of water in a flash add it smelt of urine. Lots of kids in the pool. Surely they don't? Despite the hiccups we really enjoyed our stay in Xi'an.

Anonymous Solo - 17/09/2018 AccorHotels certified review

Very courteous friendly helpful and competent staff. Top shelf breakfast and beautiful hotel with fantastic rooms. If I’m ever back in Xian there is no question where I will be staying. Thank you!

David Solo - 16/09/2018 AccorHotels certified review
« Outstanding »

The location was very convenient. Everyone was friendly and helpful. My one frustration was I did not know how to turn down the air conditioning in the room. Partly my fault as I never asked.

David F. Friends - 16/08/2018 AccorHotels certified review
« Convenient »

Very good, I enjoyed the buffet, I was not able to keep the room cool however withe the air conditioning, we'll kept Hotel and polite staff

Anonymous Solo - 30/07/2018 AccorHotels certified review
« Beautiful facility »

Beautiful facility excellent service from all I will recommend your hotel for it great service

Mrs B. D. Couples - 18/07/2018 AccorHotels certified review
« Very good »

Very nice place very friendly staff

David Business - 18/07/2018 AccorHotels certified review
« The hotel is nice, but perhaps a bit past its prime. We were pleased »

Even though the hotel is nice and well-located in Xi'an, the rooms tend to be crowded with furtuniture (perhaps not all of which is really necessary) and the lighting is poor. The breakfast was fine and the hotel staff was friendly and helpful. I would especially like to thank one our your trainees (Icho [Laura]) who graciously called ahead for us to our hotel in Shanghai just to check on our reservation. She was most helpful and contributed to the positive feeling we have about the entire exprience.

Rjl Couples - 23/06/2018 AccorHotels certified review
« Enjoyable, wouldn't hesitate in staying there again »

Gave us everything we needed for a short 2-night stay in Xi'an to see the Terracotta Army. Room good, food good, taxi transfers to/from Xi'an North railway station straightfoward.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RJL, Thank you for choosing Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition gives us great motivation to do it even better, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Peter M. Couples - 13/06/2018 AccorHotels certified review
« No one is perfect so scored 9/10 »

Superb experience, sadly only a short stay. Staff extremely helpful. A special mention of Lawrence who went out of his way to help us with a distressing experience of our visa card being withheld by the Bank of China. Thankyou Lawrence, you are a wonderful example of a Manager. May your future be bright.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for choosing Grand Mercure Xian on Renmin Square during your visit to this amazing city, and taking the time to share your experience with us. I wish that the credit card issue has been well settled. I've shared your kind feedback with the whole team, and in particular with Lawrence. We all feel very motivated, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you and Mrs. M. again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Richard T. Couples - 05/06/2018 AccorHotels certified review
« I’ll return to Xi’an because of my experience in your hotel »

Happy with everything you have to offer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your satisfaction and recognition motivate us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Anonymous Solo - 19/05/2018 AccorHotels certified review
« Nice staff, Hotel a little dated. »

Okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Thank you for your recognition to hotel staff, we are greatly motivated to do it even better. At the same time, please accept our apology for any inconvenience caused by the facility. Our comments were shared with hotel management and we will strive for utmost improvement. Our efforts in striving for excellent guest experience will never stop, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

T. Families - 09/05/2018 AccorHotels certified review
« Excellent experience and special arrangement »

We went there to celebrate our 49th wedding anniversary. With special request from my daughter, beautiful decoration and surprises with flowers were arranged. Staff are nice and friendly. Love the garden too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for making Grand Mercure Xian on Renmin Square part of your anniversary memory of this year, and thank you for taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you and Mrs. T. again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Anonymous Friends - 02/05/2018 AccorHotels certified review
« A wonderful stay made all the more special with an unexpected upgrade. »

Excellent service, especially by Mr Wang Min (Duren) who ensured that we found a recommended eatery and helped with our food order - he went above and beyond.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. I've shared your comments with the whole team, and in particular with Duren. We all feel very motivated, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Emma Couples - 27/04/2018 AccorHotels certified review
« A comfortable and luxurious stay »

Check in was smooth and easy. Concierges were helpful with all queries. Breakfast was amazing. Room was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, espeically on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Sincerely, Ivy Wang Guest Experience Manager

Mr M. M. Couples - 25/04/2018 AccorHotels certified review
« Good hotel »

Pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Thank you for your comments and all constructive suggestions. Your feedback is very important for us to improve continuously. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

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