Hotel - Grand Mercure Xian Renmin Square
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Xian Renmin Square

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4.0/5 973 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtubThe 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

  • 194 rooms
  • 34 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • WiFi in your room
    • Telephone in bathroom
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 786 reviews

Our guest reviews for Grand Mercure Xian Renmin Square

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 973 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Peter M. Couples - 13/06/2018
« No one is perfect so scored 9/10 »

Superb experience, sadly only a short stay. Staff extremely helpful. A special mention of Lawrence who went out of his way to help us with a distressing experience of our visa card being withheld by the Bank of China. Thankyou Lawrence, you are a wonderful example of a Manager. May your future be bright.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for choosing Grand Mercure Xian on Renmin Square during your visit to this amazing city, and taking the time to share your experience with us. I wish that the credit card issue has been well settled. I've shared your kind feedback with the whole team, and in particular with Lawrence. We all feel very motivated, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you and Mrs. M. again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Richard T. Couples - 05/06/2018
« I’ll return to Xi’an because of my experience in your hotel »

Happy with everything you have to offer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tan, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your satisfaction and recognition motivate us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Anonymous Solo - 19/05/2018
« Nice staff, Hotel a little dated. »

Okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roberts, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Thank you for your recognition to hotel staff, we are greatly motivated to do it even better. At the same time, please accept our apology for any inconvenience caused by the facility. Our comments were shared with hotel management and we will strive for utmost improvement. Our efforts in striving for excellent guest experience will never stop, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
T. Families - 09/05/2018
« Excellent experience and special arrangement »

We went there to celebrate our 49th wedding anniversary. With special request from my daughter, beautiful decoration and surprises with flowers were arranged. Staff are nice and friendly. Love the garden too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for making Grand Mercure Xian on Renmin Square part of your anniversary memory of this year, and thank you for taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you and Mrs. T. again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Anonymous Friends - 02/05/2018
« A wonderful stay made all the more special with an unexpected upgrade. »

Excellent service, especially by Mr Wang Min (Duren) who ensured that we found a recommended eatery and helped with our food order - he went above and beyond.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. I've shared your comments with the whole team, and in particular with Duren. We all feel very motivated, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Emma Couples - 27/04/2018
« A comfortable and luxurious stay »

Check in was smooth and easy. Concierges were helpful with all queries. Breakfast was amazing. Room was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, espeically on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Mr M. M. Couples - 25/04/2018
« Good hotel »

Pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Thank you for your comments and all constructive suggestions. Your feedback is very important for us to improve continuously. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Richard Couples - 19/04/2018
« Comfortable but not quite the international Accor experience »

The hotel and room were comfortable and welcoming and the staff were fantastic. The room contained everything we needed and we enjoyed the history of the place and its location. It's maybe nitpicking, but everything felt "tired". It's as though a lot of money was spent on the hotel when it became part of Accor and no money has been spent on maintenance ever since. Example: the pool area at the Sofitel is a disgrace, paint peeling, tiles coming off the wall, stains everywhere. Our room was non-smoking, but the curtains had not been sufficiently cleaned to remove the smell of smoke. The buffet breakfast was not of Grand Mercure standards. It's difficult to complain because your staff were all so eager to please and happy to help, and that made the stay very special for us. I think you should know though, that the maintenance standards are not up to par.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for staying at Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. Thank you for your recognition to our staff. Your encouraging comments give us great motivation to do it even better. At the same time, we sincerely thank you for your constructive comments on the hotel facility, and apologize for any inconvenience caused. The hotel management team pays high attention to your feedback, and we will definitely strive for utmost improvement. Our efforts in striving for excellent guest experience will never stop, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Anonymous Solo - 18/04/2018
« Simply adequate »

Room is okay. A little on the small size. There are some stains around the bathtub area. Bathroom amenities are fine. There is room for improvement for local food (breakfast). Not very tasty. I try to have dinner at Le Chinois, but it's full. Problem is restaurant reception should be able to give a better estimate about waiting time (she said could be 10 minutes, could be one hour - not exactly useful). Too few people can speak English at the front desk. A bit too few for an international hotel chain. But it's not a real problem. Location is very good. Close to major attractions. Good value overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chetsandtikhun, Thank you for staying at Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. We are sorry that the stay didn't meet your expectation, and we sincerely thank you for all your constructive criticisms. The hotel management team pays high attention to your comments and we will definitely strive for utmost improvement. Our efforts in striving for excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Thitiphong P. Families - 18/04/2018
« My experience at Grand Mercure on Renmin Square »

at my fist impression, I feel very worming from staff and good english communication, friendly and comfortable easy to walk to Zhong Lou Zhan, by walk around 20 min. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. p., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Gerard C. Families - 10/04/2018
« Excellent »

Angela at the front desk was very helpful in sorting out my reservation with Agoda.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. I've shared your comments with the whole team, and in particular with Angela. We all feel very motivated, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Sue Solo - 08/04/2018

The hotel is an oasis in the city -- very restful, beautiful grounds, comfy bed and lovely staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Norm W. Couples - 05/04/2018
« Comfortable, well located with beautiful gardens »

Met all our needs and protected us from the general noise of a city located hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wall, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Carol D. Couples - 04/04/2018
« Welcoming and Luxurious. »

Friendly helpful staff, comfortable clean room, excellent choice of breakfast foods, efficient check in and out procedures.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Gillian B. Couples - 04/04/2018
« Highly recommend staying here »

Great location Excellent service Lovely staff, all extremely helpful. Beautiful traditional style hotel. We loved our stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
K. K. K. Friends - 22/03/2018
« Good service, clean and central location »

I enjoyed my stay at the Mercure. When I go to Xi'an again, I would choose to stay there again. Breakfast had a good range of food at buffet. Negatives - there were no "modern" facilities for charging our phones and other equipment in the room. We had to disconnect the kettle and a table light to be able to use our adapters. Other hotels provide USB charging ports at the bedside table between the beds? Coffee at breakfast was awful. There was a large jug of coffee on a heater and it tasted really awful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Thank you for your recognition and motivation. We apologize for the inconvenience when charging the phones, your comment is very important for our future renovation plans. At the same time, we also pay high attention to your comment on the breakfast coffee, and have shared your feedback with our Director of F&B. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Michael G. Couples - 21/03/2018
« Friendly and helpful staff with well appointed rooms »

We found the location excellent, staff were friendly and helpful and our room was comfortable and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your satisfaction, especially on hotel service, motivates us greatly to do it even better, thank you. We apologize for the inconvenience caused by the English level of our staff, and our efforts in the language proficiency training will never stop. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Anonymous Friends - 07/03/2018

1. This booking is refer to my booking reference number GDKSCDZC. It should be staying at Mercure on Renmin Square Xian but the hotel closed for renovation upon my arrival and moved to Grand Mercure. It is better can email customers in advance 2. Thanks all staff especially front desk Angela and a guy passing us bottle opener to our room daily. 3. I found the points are credited to my account. However, this stay should be staying at Mercure on Renmin Square Xian but the hotel closed for renovation upon my arrival and moved to Grand Mercure. Thus, this booking points and stay is wrongly printed to Grand Mercure Xian On Renmin Square. This booking reference GDKSCDZC should also entitled for the promotion of "The more you stay, the more you earn" Please fix and add back the bonus points for me. Thanks.

AccorHotels certified review
Rodolfo G. Couples - 04/03/2018
« Great Hotel !! »

The area around the place is awesome and the location is quite convenient. Highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G.-Falero, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your satisfaction motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Jian Y. Families - 16/02/2018
« Comfortable and Convenient »

Superb location with better accommodation amenities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Thank you for taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. At the same time, thank you for your comments and suggestions. We wish you a very happy year of dog, and look forward to welcoming you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

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