Grand Mercure Xian Renmin Square

TripAdvisor rating 4.0/5 1,049 reviews
Grand Mercure Xian Renmin Square
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Hotel extras

  • Centrally based discovery with walking distance to the historic attractions

  • Extensive landscaped gardens

  • In-room Broad Band Access and WIFI in public area

  • Easy access to the city's major commercial district

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility facilities
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff

Hotel location

Grand Mercure Xian Renmin Square

319 Dongxin Street
Shaanxi Province
710004
xian
china

Tel: +862987928888

Fax: (+86)29/87928999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    Xianyang Intl At 20km / 12.43 miles

GPS :34.26627, 108.958068

Our accommodations

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtub The 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

Standard 1 queen bed

  • Max. number of persons: x2
  • Area: From 21
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Superior Room 2 Single Beds

  • Max. number of persons: x3
  • Area: From 31
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Superior Room, 1 King-size Bed

  • Max. number of persons: x3
  • Area: From 31
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Deluxe Suite 1 King Bed

  • Max. number of persons: x3
  • Area: From 60
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Executive Suite with 1 king-size bed

  • Max. number of persons: x3
  • Area: From 85
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Presidential Suite - 2 Bedroom

  • Max. number of persons: x4
  • Area: From 450
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Our restaurants and bars

57 Cafe

Type of cuisine: Other cooking style

57 Cafe is offering Chinese and Western breakfast buffet

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 60 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 30 people

Find out more
Grand Mercure Xian Renmin Square Meeting Room

Our guest reviews for
Grand Mercure Xian Renmin Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

945 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,049 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

excellent

TripAdvisor rating 4.0/5

Culture39723498052 Friends getaway - 21/04/2019 TripAdvisor review

professonal staff always ready to help if necessary. A huge garden site to rest on the evenig and have a talk with friends. A art deco envronnement that is marvellous in furniture. The hotel is inside all accor hotels site, not long from all accomodations (subway, bank, bus, taxi).

Good location excellent service

Customer review rating 4.6/5

Joanne Y. Families - 05/04/2019 AccorHotels certified review

We arrived midnight yet the staffs were very helpful in every aspect. Especially thank you to Mr Warren and his team in assisting our needs during the stays because we have two elderly travelling along. Housekeeping has done good job keeping the rooms cleaned. Breakfast could be improved, you will feel bored after two three days of breakfast at the same place similar food.

Very nice stay

Customer review rating 4.6/5

Bob Couples - 31/03/2019 AccorHotels certified review

Comfortable room, excellent breakfast buffet

Customer review rating 4.6/5

Diego G. Couples - 15/03/2019 AccorHotels certified review

The bedroom was very small, the bathroom very old and dirty (the bathtub clogged).

Comfortable hotel with helpful staff

Customer review rating 4.6/5

Michael Friends - 05/03/2019 AccorHotels certified review

Room was well appointed and had everything good to make a stay comfortable. Especially enjoyed the oversized beds. The hotel staff - John, Oliver, Agnes and Warren were all very helpful from the checkin to check out, even though we actually arrived early and left late. Nothing bad to say about this place. I just wished the metro was nearer - perhaps could we unlock the back gate and control it by key card access? The Xi’an metro is great for sightseeing and things could be done to slightly shorten the loop guests have to walk to the 五路口 station nearby.

Pleasant, old-style hotel with excellent staff service.

Customer review rating 4.6/5

Gj Couples - 27/01/2019 AccorHotels certified review

The hotel is ideally situated within the Xi'an city wall. Quiet hotel, old-style. Great buffet and ditto service. We had forgotten some items in the room when checking out; staff made some efforts to sent these to us. All in all a very recommendable hotel!

Xi’an Wedding Anniversary

Customer review rating 4.6/5

Eric F. Couples - 27/01/2019 AccorHotels certified review

Beautifully decorated hotel with the staff being super friendly and accommodating! The hotel sits in a privately gated area with three other hotels. Shopping centers are withing walking distance. The breakfast buffets includes full American, European, and Asian food. You will not go hungry. The staff is very professional and friendly. We were personally greeted by Laura who made sure our room was to our liking. Will definitely stay here again!

Overall very enjoyable stay

Customer review rating 4.6/5

Kai Y. Y. Families - 23/01/2019 AccorHotels certified review

Arrived after midnight with some online payment issues but was allowed to settle the in the morning. Kudos to night staff on 18th january 2019. Overall good experience and the house keeping staff was accommodating and effective.

Very thing was excellent.

Customer review rating 4.6/5

Thomas K. Friends - 21/01/2019 AccorHotels certified review

Thought both the checkin and check out was fantastic. Restaurant and buffet breakfast were above average in my opinion. Enjoyed ourselves,

Excellent Experience

Customer review rating 4.6/5

Heather H. Friends - 09/01/2019 AccorHotels certified review

Very warm welcome and professional service from your team. Sincerely appreciate your team warm arrange.

Excellent hospitality, good location

Customer review rating 4.6/5

Claudia K. Families - 06/01/2019 AccorHotels certified review

We had a superb experience with Grand Mercure Xi’an and found the staff extremely welcoming and helpful. We would like to extend our gratitude especially to Laura and her 2 colleagues who made our stay a comfortable and stress-free one. Would definitely recommend this hotel to anyone.

Very elegant hotel

Customer review rating 4.6/5

Steve N. Couples - 05/01/2019 AccorHotels certified review

We enjoyed the very well appointed and elegantly furnished room. We also enjoyed the buffet breakfast which had great variety and excellent coffee!

Chinese atmosphere

TripAdvisor rating 4.0/5

18marclo Family - 04/01/2019 TripAdvisor review

Very good rooms and a very Chinese clientele in this well located hotelGood breakfastReception was helpful to order taxis for the airport which were on time and at the indicated priceThe history of the hotel is still discernable and it is part of the experience

Perfect stay

Customer review rating 4.6/5

C. Couples - 03/01/2019 AccorHotels certified review

We got complimentary upgrade from our stay at Mercure Hotel to Grand Mercure Hotel and we were very pleased for the hospitality services by the hotel staffs. They were all very friendly and helpful. A very pleasant stay! We will come back next time.

Dated hotel with good customer service in great location.for exploring Xi'an

Customer review rating 4.6/5

John S. Couples - 02/01/2019 AccorHotels certified review

Customer service was excellent, they spoke good English and were very helpful arranging taxis. Room was very dated and in need of a revamp - throughout the hotel they even have a problem with TV signal. The room was warm but was but very comfortable because it had way too much furniture and fitting for its size. Afte a 25 day tour of China this was probably the most disappointing hotel, it has the potential to be an excellent place to stay.

Dear Mr. S., Thank you for providing us with the gift of feedback. We are very sorry that the stay didn't meet your expectation. Thank you for your recognition on hotel service, which gives us great encouragement to do it even better. At the same time, we pay high attention to your comments on facility, please be rest assured that our efforts in striving for excellent guest experience never stop. Once again, thank you for your review. Yours sincerely, Ivy Wang Guest Experience Manager

A quiet place

TripAdvisor rating 4.0/5

Destination276690 Solo travel - 29/11/2018 TripAdvisor review

Nice rooms and staying away from traffic noise. Bedding is comfortable. Breakfast is OK needs upgraded. Morning coffee is not up to standard. Internet quality is average and should be at higher speed.

Customer review rating 4.6/5

Peter Solo - 24/11/2018 AccorHotels certified review

I did enjoy my stay, however I didn't like that the price of the hotel room was raised when I checked-in over what I booked it for.

Dear Peter, Thank you for choosing Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Thank you for your recognition and encouragement. We pay high attention to the second part of your comments, and have checked your booking and your folio. The room charge that you paid was exactly same as what was shown in your booking. Thus, we would appreciate if we could get some clarification on your comments. Once again, thank you for your feedback. Sincerely, Ivy Wang Guest Experience Manager

great hotel

TripAdvisor rating 4.0/5

Cheryl P Couples - 16/11/2018 TripAdvisor review

it's to bad we could only stay 1 night. alittle better than the one in Beijing .clean, quiet, good price. loved it. location was close to the city wall. breakfest buffet catered to a variety of nationalities. god food.

Excellent service, large room, nice building and good location.

Customer review rating 4.6/5

Carl Business - 15/11/2018 AccorHotels certified review

great. only suggestion is the lighting couldm be brighter and the floor cover could be improved.

First trip to Xi’an

Customer review rating 4.6/5

C W. Friends - 15/11/2018 AccorHotels certified review

Book a room with a king size bed. Room was good size. Stay was very pleasant. However hotel’s computer/cashier was a bit disappointing. Both my email confirmation of the booking and the hotel’s printout all say payment due is “0”. But cashier say i need to pay what their email say I’ve already paid. Rushing for time to the airport I payed them for the 4 nights stay. Will take up the matter with Accor Hotels when I return home.

Dear C W, Thank you for choosing Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. We pay high attention to what you commented and investigate immediately once we received them. Some rates in accorhotels.com requrie pre-pay and require bookers to key in their credit card information. Although in the confirmation letter sent by the system it states that "the room rate has been paid", the actual practice is that we charge the room offline manually by the credit card information provided. Your recent stay was such case. When we got your booking from the system and tried to charge the room during your pre-arrival stage, the transaction was actually not successful. Therefore we left a message to remind staff swiping your credit card during check-in. If we had contacted you and let you know the failure of the transaction before your arrival, this misunderstanding could have been avoided. Please be rest assured that your doubt of being charged twice doesn't exist. However, we should have been more proactive in communicating with guests before their arrival to eliminate any misunderstanding, and we apologize for not having done so. Please feel free to contact us at any time should you still have any concern. Sincerely, Ivy Wang Guest Experience Manager
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