Hotel - Grand Mercure Xian Renmin Square
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Xian Renmin Square

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4.0/5 947 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtubThe 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

  • 194 rooms
  • 34 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • WiFi in your room
    • Telephone in bathroom
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 738 reviews

Our guest reviews for Grand Mercure Xian Renmin Square

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 947 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Zhou Families - 09/02/2018
« Nice location, beautiful hotel, qualified service »

I highly enjoyed your hotel !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially on hotel service, encourages us greatly to do it even better, thank you. We wish you and your family a very happy Chinese New Year, and look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

TripAdvisor review
Couples - 31/01/2018
« Nice hotel with great location »

Stayed for two nights. The room seemed big and very good value for your money with nice rooms Location was good, near bell tower and just a short walk to city centre. I could walk every were, very good staff, English was great no problems best location in Xian for me. .

Our hotel has responded to the review
Our hotel has responded to the review

Dear mohd_haqimi, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We are very glad to know that you've enjoyed your recent stay with us. Your satisfaction motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Alexandra Couples - 14/01/2018
« Very comfy stay, lovely rooms »

We were upgraded from the Mercure which was a nice surprise. We’d just come from a hostel in Beijing so this was a nice room to enter! Big room, fluffy towels, a bath! All very comfortable Staff were lovely too (Lola and Oliver on the front desk) The air con didn’t work in our room so housekeeping brought us an individual AC unit for us to use which was really nice of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially on our staff, gives us great motivation to do it even better. Thank you. I've shared your kind comments with my colleagues, especially with Lola and Oliver. During the winter time, our AC system is set to the heating mode, and we are sorry to know that the room temperature didn't meet your expectation. However, glad to know that the HSKP team's immediate reaction met your satisfaction. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Meresiana Solo - 13/01/2018
« Lovely staff »

Staff, service and the room - amazing. The staff was lovely and extremely helpful with giving me tips about how to get around Xian and etc. Always had a smile on their face when you walk through the foyer. Love that they ask about your day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meresiana, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Every day, my colleagues and I are putting a lot of efforts in striving for excellent guest experience, your comments give us great motivation to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Altaaf K. Solo - 08/01/2018
« Your Staff Are Great and Helpful »

While the room and facilities at the hotel was great I have to commend your front desk staff and concierge. They went out of their way to locate my phone that I had left on the airport shuttle. Also suggested things to go in Xi’an after it had snowed overnight. Fairy, Echo and Benny. Thank you so much for making my stay in Xi’an and Grand Mercure a memorable one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Altaaf K., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Every day, my colleagues and I are putting a lot of efforts to strive for excellent guest experience. Your kind feedback gives us great motivation to do it even better, thank you. I've shared your feedback with all my colleagues, particularly with Fairy, Echo and Benny. Once again, thank you for your encouragement. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Hannah Couples - 08/01/2018
« Very good »

All very nice, clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition motivates us greatly to do it even better, thank you. At the same time, I notice and pay high attention to your rating to the concierge service, and would appreciate very much if we could get some more comments in this aspect. This would be very important to our continuous improvement. Look forward to hearing from you, and welcoming you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
H. S. Solo - 24/12/2017
« high ceiling but small room, old furniture. »

Room is fine for the price, lobby has not heating means cost cutting too much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We are sorry that the stay was less than satisfactory. Please accept our sincere apology for the discomfort caused by the temperature in lobby, and we will do our utmost for rectification. We look forward to the opportunity to serve you again in the future. And, wish you Happy New Year! Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Anonymous Business - 19/12/2017
« Great Value for Money in X'ian »

This hotel is in the center of X'ian and provided the needed comfort. Staff at front desk was very helpful and spoke very good English. Would definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We wish you Merry Christmas and Happy New Year, and we look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Kate Couples - 14/12/2017
« Very positivee »

Had a very nice stay -Your hotel is very nice and the beds were very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O'Dwyer, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition motivates us greatly to do it even better, thank you. Merry Christmas and Happy New Year, and we look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Andy S. Families - 12/12/2017
« very friendly staff, well appointed hotel in excellent location »

very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Smith, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. Merry Christmas and Happy New Year, and we look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

TripAdvisor review
Family - 12/12/2017
« Great rooms. »

We here for two nights. We had 2 rooms, one for my husband and myself and the other for our daughter. The bed was the biggest bed I had ever seem. The room was great. There was plenty of room for my husband and myself. The breakfast was great and location was brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vagoopy, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you and your family find your recent stay enjoyable. Your recognition motivates us greatly to do it even better, thank you. Merry Christmas and Happy New Year, and we look forward to welcoming you and your family again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Yellowpride Couples - 09/12/2017
« Free upgrade to Grand Mercure Remnin Square! »

Staff were extremely polite and helpful, buffet breakfast was delicious and room was small but clean and comfortable for two

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mok, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially to hotel service, motivates us greatly to do it even better, thank you. Merry Christmas and Happy New Year, and we look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Anonymous Couples - 25/11/2017

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. I'm sorry to know that you've encountered some issue during your stay, and I pay high attention to your rating to arrival experience and room & bathroom experience. I sincerely wish that we could get some more comments so that we could review and follow-up accordingly. Your feedback would be very important for our continuous improvement. I look forward to hearing from you, and the opportunity to welcome you again in the future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Breanna Families - 17/11/2017
« Great place to stay »

The hotel was great. My room was lovely and the bed was big. The were friendly and very helpful, they could not do enough to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Goopy, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially to our staff, gives us great motivation to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Adlacic Business - 24/10/2017
« My overall experience was excellent . »

- very pleasant stay; excellent and helpful staff for any issue; - excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
L. Business - 24/10/2017
« Nature, considerate,friendly »

Nature, considerate,friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially on the friendliness of our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Anonymous Solo - 24/10/2017
« It's a very good hotel with friendly staff. »

I had a very good time there. I could stay only two nights as I have to leave third day as part of the tour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

TripAdvisor review
Family - 15/10/2017
« Limited Facilities »

Rooms are OK, hotel is in a quiet area which is good. It is a bit of a walk to get to the main attraction areas. There was no welcome drink voucher or any mention about it. You have to have a drink in the Sofitel which was very expensive. Would choose somewhere else closer to the main centre next time. Can't quite work out what I'm supposed to get anymore and what type of welcome I should be receiving. The Sofitel at Guangzhou made me feel ultra welcome, provided a small amount of fruit in the room and 2 drinks vouchers without even having to ask. Wish they were all like that (they should be)

Our hotel has responded to the review
Our hotel has responded to the review

Dear AndyKenn, Thank you for providing us with the gift of feedback. We are very sorry for failing to make you feel welcome, especially in the situation that you are our Le Club AccorHotels silver member. Welcome drink voucher is one of the benefits for Le Club AccorHotels silver members and above, and we express our welcome through it. You are absolutely right, we should have provided it without being asked. I've had a talk regarding this case with my team and thank you for pointing out our areas for improvement. It is still our sincere wish that we would have the opportunity to welcome you again in the future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Karen K. Families - 13/10/2017
« It was in a convenient location but attention to details can be improved. »

In the booking we specified that the room has to have 2 beds, one for my husband and I, the other one for my 4 years old. The booking indicated that there will be two rooms. Upon arrival there was no second bed. On check out, the lady mixed up the bill on the extra bed and room servicing. Room service I order a dish with prawn crackers and they were soggy. Carpet was a bit dirty too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you for providing us with the gift of feedback. I'm sorry that the stay was not pleasant. Regarding the room layout description on expedia.com, apparently there is some incorrect information on their website, we are very sorry for it and thank you for bringing it to our attention. We've sent email to Expedia and will follow it up. I'm sorry that the room service and room cleanliness didn't meet your expectation. Your comments are important for us, and I've shared them with my team. Regarding the check-out experience, I pay high attention to your comments, however would it be possible for me to get some more information so that I could understand what you meant by "mixed up the bill on the extra bed and room servicing" better? Your further information is very important for me to investigate and follow up. Mrs. K., we totally understand your feeling and once again apologize for failing to bring an enjoyable experience to you. We pay high attention to your comments and would sincerely like to learn from it. I look forward to hearing from you. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Mark Families - 06/10/2017
« Nice rooms, comfortable stay »

Comfortable rooms but disappointed that we did not have adjoining/neighbouring rooms for a booking that was made 3-4 months prior. Lovely room service meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Revis, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We are glad to know that you and your family have enjoyed your recent stay with us. Your recognition gives us great motivation to do it even better, thank you. At the same time, please accept my apology that the room assignment didn't meet your expectation. We look forward to welcoming you and your family again in the near future. Yours sincerely, Rudy Rodas General Manager

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