Hotel - Grand Mercure Xian Renmin Square
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Xian Renmin Square

4.0/5 1,028 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtubThe 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

  • 194 rooms
  • 34 non-smoking rooms
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 898 reviews

Our guest reviews for Grand Mercure Xian Renmin Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,028 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Heather H. Friends - 09/01/2019 AccorHotels certified review
« Excellent Experience »

Very warm welcome and professional service from your team. Sincerely appreciate your team warm arrange.

Claudia K. Families - 06/01/2019 AccorHotels certified review
« Excellent hospitality, good location »

We had a superb experience with Grand Mercure Xi’an and found the staff extremely welcoming and helpful. We would like to extend our gratitude especially to Laura and her 2 colleagues who made our stay a comfortable and stress-free one. Would definitely recommend this hotel to anyone.

Steve N. Couples - 05/01/2019 AccorHotels certified review
« Very elegant hotel »

We enjoyed the very well appointed and elegantly furnished room. We also enjoyed the buffet breakfast which had great variety and excellent coffee!

Family - 04/01/2019 TripAdvisor review
« Chinese atmosphere »

Very good rooms and a very Chinese clientele in this well located hotelGood breakfastReception was helpful to order taxis for the airport which were on time and at the indicated priceThe history of the hotel is still discernable and it is part of the experience

C. Couples - 03/01/2019 AccorHotels certified review
« Perfect stay »

We got complimentary upgrade from our stay at Mercure Hotel to Grand Mercure Hotel and we were very pleased for the hospitality services by the hotel staffs. They were all very friendly and helpful. A very pleasant stay! We will come back next time.

John S. Couples - 02/01/2019 AccorHotels certified review
« Dated hotel with good customer service in great location.for exploring Xi'an »

Customer service was excellent, they spoke good English and were very helpful arranging taxis. Room was very dated and in need of a revamp - throughout the hotel they even have a problem with TV signal. The room was warm but was but very comfortable because it had way too much furniture and fitting for its size. Afte a 25 day tour of China this was probably the most disappointing hotel, it has the potential to be an excellent place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for providing us with the gift of feedback. We are very sorry that the stay didn't meet your expectation. Thank you for your recognition on hotel service, which gives us great encouragement to do it even better. At the same time, we pay high attention to your comments on facility, please be rest assured that our efforts in striving for excellent guest experience never stop. Once again, thank you for your review. Yours sincerely, Ivy Wang Guest Experience Manager

Solo travel - 29/11/2018 TripAdvisor review
« A quiet place »

Nice rooms and staying away from traffic noise. Bedding is comfortable. Breakfast is OK needs upgraded. Morning coffee is not up to standard. Internet quality is average and should be at higher speed.

Peter Solo - 24/11/2018 AccorHotels certified review

I did enjoy my stay, however I didn't like that the price of the hotel room was raised when I checked-in over what I booked it for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for choosing Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Thank you for your recognition and encouragement. We pay high attention to the second part of your comments, and have checked your booking and your folio. The room charge that you paid was exactly same as what was shown in your booking. Thus, we would appreciate if we could get some clarification on your comments. Once again, thank you for your feedback. Sincerely, Ivy Wang Guest Experience Manager

Cheryl P Couples - 16/11/2018 TripAdvisor review
« great hotel »

it's to bad we could only stay 1 night. alittle better than the one in Beijing .clean, quiet, good price. loved it. location was close to the city wall. breakfest buffet catered to a variety of nationalities. god food.

Carl Business - 15/11/2018 AccorHotels certified review
« Excellent service, large room, nice building and good location. »

great. only suggestion is the lighting couldm be brighter and the floor cover could be improved.

C W. Friends - 15/11/2018 AccorHotels certified review
« First trip to Xi’an »

Book a room with a king size bed. Room was good size. Stay was very pleasant. However hotel’s computer/cashier was a bit disappointing. Both my email confirmation of the booking and the hotel’s printout all say payment due is “0”. But cashier say i need to pay what their email say I’ve already paid. Rushing for time to the airport I payed them for the 4 nights stay. Will take up the matter with Accor Hotels when I return home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C W, Thank you for choosing Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. We pay high attention to what you commented and investigate immediately once we received them. Some rates in accorhotels.com requrie pre-pay and require bookers to key in their credit card information. Although in the confirmation letter sent by the system it states that "the room rate has been paid", the actual practice is that we charge the room offline manually by the credit card information provided. Your recent stay was such case. When we got your booking from the system and tried to charge the room during your pre-arrival stage, the transaction was actually not successful. Therefore we left a message to remind staff swiping your credit card during check-in. If we had contacted you and let you know the failure of the transaction before your arrival, this misunderstanding could have been avoided. Please be rest assured that your doubt of being charged twice doesn't exist. However, we should have been more proactive in communicating with guests before their arrival to eliminate any misunderstanding, and we apologize for not having done so. Please feel free to contact us at any time should you still have any concern. Sincerely, Ivy Wang Guest Experience Manager

Quick S. Friends - 10/11/2018 AccorHotels certified review
« Great hotel »

Quick and perfect s.

Keith B. Solo - 08/11/2018 AccorHotels certified review
« Excellant stay. »

Top notch and easy check in check out. Clean and no issues.

Anonymous Couples - 02/11/2018 AccorHotels certified review
« Great location and staff helpful »

Very quiet and well located English speaking staff very helpful

John M. Business - 02/11/2018 AccorHotels certified review

It was great.. helpful staff, comfy bed.. great buffet..

Business - 31/10/2018 TripAdvisor review
« excellent hotel »

Very satisfied, especially for the service at the reception desk (special compliments to Ms. Lora and Ms. Lola) and for the very high quality of breakfast. Describe the service you experienced Tell us how you liked the room Talk about the location & amenities Say what you liked best & least

G. Couples - 27/10/2018 AccorHotels certified review
« Dirty, run down & outdated »

Bed was terrible. Cigarette butts stuffed in roof in bathroom. Slow checkin (not point pre registering). Didn’t respond to emails seeking to confirm late checkin, had to walk a mile to get to room carrying bags, room stunk and a few more...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for providing us with the gift of feedback. We are very sorry to know that the stay didn't meet your expectation. We pay high attention to your comments, and will have an immediate review on the room status that you commented and investigation on your comments on service. Once again, we apologize for failing to deliver an staying experience to your satisfactory, however please be rest assured that our efforts in pursuing excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

Business - 24/10/2018 TripAdvisor review
« Great location »

Very central location, easy walking distance to many sights within the city wall area, and easy to hail a cab to further distances. Many food options nearby and on property. Unfortunately the delicious Brazilian BBQ is no longer there (now replaced with a Japanese restaurant).

Michael B. A. Couples - 11/10/2018 AccorHotels certified review
« Great hotel in fantastic setting »

I was not expecting this hotel to be as good as it was after taking the cheaper option and deciding not to stay at the Sofitel. Turns out that both the Sofitel and the Grand Mercure are next door to each other in fabulous grounds on Renmin Square. What an incredible and majestic hotel the GM was! Fantastic bathroom and massive superking bed. My wife and I usually sleep in a kingsize bed at home but this bed was just ridiculously huge. The only downside - and I cannot fault the hotel for this - is the dodgy taxi operators. I read before in a previous post by someone that the cab driver overcharged for a trip to the airport, and sure enough the same rort happened to us. The hotel concierge calls you a cab and explains the trip to the airport will cost about 150 RMB, which is more than it cost to get from the airport to the hotel. Taxi driver is all charm and smiles and has a small towel placed over the meter so you cannot see all of it. You can see the timer is working but the fare is hidden so it looks like the meter is working. When you get to the airport he rushes around with your bags and gets you a trolley - and then demands 170 RMB. Our taxi from the airport cost 115 RMB and that was with the taxi driver being unable to find the hotel. We were ripped off about 10 AUD. Make sure the meter is always on and demand to see it working.

Kirsty Friends - 10/10/2018 AccorHotels certified review
« A relaxing stay and great location with helpful staff »

We had a great stay, loved the hotel - Laura at the front desk was wonderful, she was extremely helpful and spoke good English. Breakfast was excellent - so much choice. We slept well as rooms were confortable.

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