Hotel - Grand Mercure Xian Renmin Square
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Grand Mercure Hotel

Grand Mercure Xian Renmin Square

319 Dongxin Street  Shaanxi Province 
710004  XIAN
CHINA

Based on 625 reviews
AccorHotels Rating Based on 625 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtubThe 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

  • 194 rooms
  • 34 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • WIFI in your room
    • Telephone in bathroom
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 625 reviews

Our guest reviews for Grand Mercure Xian Renmin Square

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Families - 13/07/2017
« Large bed »

Loved the pool

AccorHotels certified review
David E. Solo - 10/07/2017
« Great Hotel, wonderful city »

From arrival and throughout my stay the staff were always Friendly, helpful, smiling, polite and professional. In particular Angela on reception was amazing. Her attention to details, lovely smile and friendly helpful attitude meant you felt the customers were cared for / valued. The door men and security staff on the grounds were also always polite and smiling - happy to see you and greet you. The hotel itself is lovely, Clean and set in a secure compound. Decent range of tv channels. Room service was quite good. Decent selection and easy to order (despite obvious language barrier as I have only a few Chinese words).

AccorHotels certified review
Jill Couples - 09/07/2017
« Jill »

Nice room, good breakfast, some confusion about bar food (none) and restaurant closed early. Concierge helpful booking taxis

AccorHotels certified review
Susan L. Families - 05/07/2017

Very comfortable and pleasant

AccorHotels certified review
Mk Couples - 28/06/2017
« Very good stay, breakfast could be improved »

The staff was very friendly, and very responsive to help with bringing an iron to our room as well as ice to care for my sprained ankle. Breakfast buffet was subpar (congee was awful), but otherwise pleasant rooms. When we first checked in, there was the faint smell of cigarette smoke though.

AccorHotels certified review
Richard Couples - 15/06/2017
« Very nice comfortable hotel »

We had a suite room including breakfast. The room was spacious and comfortable, the included buffet breakfast was comprehensive.

AccorHotels certified review
Xue-na J. Families - 11/06/2017
« comfortable and safe,luxury and sweet service »

We felt free and enjoyed time there , I must show my appreciation to receptionists Leo and Angela,they were so kind that I lost my phone in the lobby,but they collected it and kept it for me ,so I lost nothing finallly that day but gained precious kindhearts from they two,great jobs they did , thanks very much.

AccorHotels certified review
Anonymous Friends - 06/06/2017

external restaurants c;lose by in the same area

AccorHotels certified review
Pooja N. Families - 05/06/2017
« slice of history and grandeur »

room and service all good. no complaints. service at your restaurant for breakfast in building 2 was excellent. each one is outstanding. my only complaint - mosquitoes in the room has made me reconsider if i want to visit your hotel again or not. i got woken up at 2 a.m. by 4 mosquitoes in my room - they were not there on the 1st night; the 2nd night was horrible. i had to as for the repellent and still it did not help. i could not sleep on the 2nd night. so we entered GM on Renmin Square happy but left quite disappointed. very sad. when i complained at the front office to Laura, all she said she was sorry. i am a Marriott member, i could have gone there, but wanted to try this hotel. all the best for your team for future guests and their service.

AccorHotels certified review
Mike &. J. J. Couples - 18/05/2017
« Excellent staff, very good accommodation & food. »

We have written a separate email describing how a young man called James who was on duty at the Sotatel on 15th May & after we had a delightful meal he went out of his way to find us an ATM after the one in the Foyer was out of cash. Such service on the part of staff makes a stay a real pleasure

AccorHotels certified review
Anonymous Business - 13/05/2017
« No fault found »

Only disappointment was we got in late and left early

AccorHotels certified review
Tony Couples - 12/05/2017
« Lovely comfortable room »

Only stayed one night, arrived mid evening and left early morning so difficult to provide a detailed review. But it was a lovely room and very comfortable with good facilities. My only criticism was the room was not as well lit as a pensioner arriving in the dark would like. Staff were very friendly and helpful. Bit surprised there was no bar in the hotel. Had to trek to another hotel 50 yards away to redeem our free welcoming drink vouchers - strange!

AccorHotels certified review
Rosemary Families - 10/05/2017
« It was great. »

We enjoyed the the location. We loved the architecture and the wonderful interior detail. Beautiful hotel. Don't change a thing. Breakfast was delicious and plentiful.

AccorHotels certified review
Anonymous Friends - 28/04/2017

The layout and style of the hotel was very comfortable. Excellent breakfast

AccorHotels certified review
Anonymous Solo - 27/04/2017

Staff helpful.

AccorHotels certified review
Anonymous Couples - 26/04/2017

The mattresses are in a desolate condition. They're much too hard and so old, that there is no flexibility whatsoever. We were not able to sleep and changed the other day yo the Mercure. There we slept well and everything ws okay.

AccorHotels certified review
Anonymous Couples - 23/04/2017

Very friendly and comfortable atmosphere. Rooms were great, service was spectacular!

AccorHotels certified review
Anonymous Families - 23/04/2017

We thought the hotel was dated. The rooms were dark. The rooms need a substantial refresh. The breakfast was disappointing and we could smell tobacco smoke in the corridor where our room was situated.

AccorHotels certified review
Anonymous Couples - 11/04/2017

Everything was beyond our expectations from the hotel's wonderful location, front desk staff & doorman. Our room was well furnished and the soaker tub was an added bonus. ( I never take a bath but it was wonderful after a full day of walking). The buffet breakfast was of excellent quality and variety. The staff serving the restaurant were attentive but not disruptive. The various dishes were replenished when needed. It was also wonderful to have an espresso in the morning and the regular coffee was also flavourful, something many hotels lack is good strong coffee. I have worked in Sales & Marketing in 5 Star Hotels, have owned and operated a Fine Dining Establishment for 15 years and a Travel Agency. I have worked for airlines and a Tourist Board so I have a well rounded view when looking at a property. We would like to give special mention to Leon who works at the Front Desk and assisted us on his way to work showing us where to check in and Andy the Bell Captain who always had a smile and helped with numerous questions about bus routes and taxis and a lot more. My only negative comments would be that our room was vary hot so we opened the windows to cool it down only to discover that we had let in Mosquitos that feasted on us for useveral nights. I know that your policy is to turn the airconditioner on later in the year however I think this should be adjusted. The rooms could be refurbishing however for what you room rates are I feel the room was more than adequate. The Wifi was spotty and had difficulty connecting and staying connected. This is a problem if you are trying to remain in contact with your business. I also wanted to mention that I really appreciated the live Rubrum Lilly arrangement in the Foyer it was stunning. At present we are at the park Plaza in Beijing and their floral arrangements are synthetic. I feel quality establishment should always have real flowers. Well if we are ever back in Xi'an we will definetly stay at your property. Wishing you a successful year. Debbie Breadner

AccorHotels certified review
Anonymous Couples - 10/04/2017

We upgraded to a suite in Building 2. The room was of excellent quality. The only issue was that the Building 2 had no bar area to relax in. You had to go to another building to experience this.

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