Hotel - Grand Mercure Xian Renmin Square
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Grand Mercure Hotel

Grand Mercure Xian Renmin Square

319 Dongxin Street  Shaanxi Province 
710004  XIAN
CHINA

917 reviews
TripAdvisor Rating Based on 917 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtubThe 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

  • 194 rooms
  • 34 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • WIFI in your room
    • Telephone in bathroom
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 653 reviews

Our guest reviews for Grand Mercure Xian Renmin Square

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 917 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jonathan M. Couples - 22/09/2017
« Fantastic stay, excellent staff »

The staff were helpful from the minute we arrived and even upgraded us as it was our honeymoon. Anything we asked for was happily accommodated. The room was fantastic and the housekeeping was top class. The overall experience in Xi'an was a highlight of our trip and the Grand Mercure played a big part in that. Thank you.

AccorHotels certified review
Carrie Solo - 21/09/2017
« Good location; nice room; service ok »

The room was fine and the toiletries and extras appreciated. The breakfast was good value with a range of choices. However, it did take quite some time to check in and check out and I was shocked to be charged Y1000 as a deposit. If this is to cover mini-bar expenses then I suggest that you remove them as other hotels are now doing and make guests use room service instead.

AccorHotels certified review
James N. Couples - 21/09/2017
« Most beautiful hotel I have ever stayed in. »

The building was exquisite in construction. Such quality I have not seen in any other hotel. The Renmin Square grounds bring me to an old world where luxury is not costed in dollars. Such peace and tranquility cannot be imagined for middle class travelers. Excellent breakfast and location in middle of the City.

TripAdvisor review
Family - 29/08/2017
« Quite hotel in central location »

The hotel is part of a hotel complex sorrounding a nice park. Rooms are quiet although the hotel has a very central location. Staff was excellent and very helpful. Breakfast offered a large variaty of dishes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 139christianes, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition, especially on our staff, gives us great motivation to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Me Families - 21/08/2017
« Xian visit »

We had a good stay at the hotel. In our experience it was an average place.

AccorHotels certified review
Steve Couples - 15/08/2017
« Great value for money »

Only stayed two nights and were outmost of the time but thought the hotel was very good value for what we paid and the breakfast was very nice

AccorHotels certified review
Charlie Friends - 15/08/2017
« 2 night stopover in Xian to visit the warriors »

Good location for a short stay in Xian. Breakfast was fine with everything we needed.

AccorHotels certified review
Themis C. Couples - 10/08/2017
« Absolutely brilliant!!! »

One of great comfort and service that was second to none!!

AccorHotels certified review
John T. Families - 23/07/2017
« Very pleasant »

Very nice hotel with a great breakfast buffet. A shame to have to walk to Sofitel for snacks and other meals

AccorHotels certified review
Anonymous Families - 13/07/2017
« Large bed »

Loved the pool

AccorHotels certified review
David E. Solo - 10/07/2017
« Great Hotel, wonderful city »

From arrival and throughout my stay the staff were always Friendly, helpful, smiling, polite and professional. In particular Angela on reception was amazing. Her attention to details, lovely smile and friendly helpful attitude meant you felt the customers were cared for / valued. The door men and security staff on the grounds were also always polite and smiling - happy to see you and greet you. The hotel itself is lovely, Clean and set in a secure compound. Decent range of tv channels. Room service was quite good. Decent selection and easy to order (despite obvious language barrier as I have only a few Chinese words).

AccorHotels certified review
Jill Couples - 09/07/2017
« Jill »

Nice room, good breakfast, some confusion about bar food (none) and restaurant closed early. Concierge helpful booking taxis

AccorHotels certified review
Susan L. Families - 05/07/2017

Very comfortable and pleasant

AccorHotels certified review
Mk Couples - 28/06/2017
« Very good stay, breakfast could be improved »

The staff was very friendly, and very responsive to help with bringing an iron to our room as well as ice to care for my sprained ankle. Breakfast buffet was subpar (congee was awful), but otherwise pleasant rooms. When we first checked in, there was the faint smell of cigarette smoke though.

TripAdvisor review
564swann Couples - 21/06/2017
« Welcoming and Excellent Stay »

I wish to extend my appreciation especially to the front desk supervisor whom I unfortunately forgotten her name. I checked in on 8 June 2017 at around 11-12 pm and was warmly welcomed by her. She could speak excellent English which was such a relief and a pleasant change. Being a platinum holder, she immediately recognised the status and acknowledged me with the expected platinum treatment. She made my stay at Grand Mercure Xian on Renmin Square a memorable and pleasant one. If Accor continue to have such excellent front desk employees, I am sure it will take your business far. Can you please extend my gratitude and appreciation to her. Regards, Swan Ng

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Swan, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Your kind comments give us great encouragement and we are truly grateful for it. The staff you mentioned in your review is Ms. Lola Sun. We all feel very motivated to do it even better, and thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Richard Couples - 15/06/2017
« Very nice comfortable hotel »

We had a suite room including breakfast. The room was spacious and comfortable, the included buffet breakfast was comprehensive.

AccorHotels certified review
Xue-na J. Families - 11/06/2017
« comfortable and safe,luxury and sweet service »

We felt free and enjoyed time there , I must show my appreciation to receptionists Leo and Angela,they were so kind that I lost my phone in the lobby,but they collected it and kept it for me ,so I lost nothing finallly that day but gained precious kindhearts from they two,great jobs they did , thanks very much.

AccorHotels certified review
Anonymous Friends - 06/06/2017

external restaurants c;lose by in the same area

AccorHotels certified review
Pooja N. Families - 05/06/2017
« slice of history and grandeur »

room and service all good. no complaints. service at your restaurant for breakfast in building 2 was excellent. each one is outstanding. my only complaint - mosquitoes in the room has made me reconsider if i want to visit your hotel again or not. i got woken up at 2 a.m. by 4 mosquitoes in my room - they were not there on the 1st night; the 2nd night was horrible. i had to as for the repellent and still it did not help. i could not sleep on the 2nd night. so we entered GM on Renmin Square happy but left quite disappointed. very sad. when i complained at the front office to Laura, all she said she was sorry. i am a Marriott member, i could have gone there, but wanted to try this hotel. all the best for your team for future guests and their service.

AccorHotels certified review
Mike &. J. J. Couples - 18/05/2017
« Excellent staff, very good accommodation & food. »

We have written a separate email describing how a young man called James who was on duty at the Sotatel on 15th May & after we had a delightful meal he went out of his way to find us an ATM after the one in the Foyer was out of cash. Such service on the part of staff makes a stay a real pleasure

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