Hotel - Grand Mercure Xian Renmin Square
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Xian Renmin Square

4.0/5 983 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Air conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
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Hotel location

Our rooms

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtubThe 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

  • 194 rooms
  • 34 non-smoking rooms
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 814 reviews

Our guest reviews for Grand Mercure Xian Renmin Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 983 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Solo - 30/07/2018 AccorHotels certified review
« Beautiful facility »

Beautiful facility excellent service from all I will recommend your hotel for it great service

Mrs B. D. Couples - 18/07/2018 AccorHotels certified review
« Very good »

Very nice place very friendly staff

David Business - 18/07/2018 AccorHotels certified review
« The hotel is nice, but perhaps a bit past its prime. We were pleased »

Even though the hotel is nice and well-located in Xi'an, the rooms tend to be crowded with furtuniture (perhaps not all of which is really necessary) and the lighting is poor. The breakfast was fine and the hotel staff was friendly and helpful. I would especially like to thank one our your trainees (Icho [Laura]) who graciously called ahead for us to our hotel in Shanghai just to check on our reservation. She was most helpful and contributed to the positive feeling we have about the entire exprience.

Rjl Couples - 23/06/2018 AccorHotels certified review
« Enjoyable, wouldn't hesitate in staying there again »

Gave us everything we needed for a short 2-night stay in Xi'an to see the Terracotta Army. Room good, food good, taxi transfers to/from Xi'an North railway station straightfoward.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RJL, Thank you for choosing Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition gives us great motivation to do it even better, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Peter M. Couples - 13/06/2018 AccorHotels certified review
« No one is perfect so scored 9/10 »

Superb experience, sadly only a short stay. Staff extremely helpful. A special mention of Lawrence who went out of his way to help us with a distressing experience of our visa card being withheld by the Bank of China. Thankyou Lawrence, you are a wonderful example of a Manager. May your future be bright.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for choosing Grand Mercure Xian on Renmin Square during your visit to this amazing city, and taking the time to share your experience with us. I wish that the credit card issue has been well settled. I've shared your kind feedback with the whole team, and in particular with Lawrence. We all feel very motivated, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you and Mrs. M. again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Richard T. Couples - 05/06/2018 AccorHotels certified review
« I’ll return to Xi’an because of my experience in your hotel »

Happy with everything you have to offer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your satisfaction and recognition motivate us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Anonymous Solo - 19/05/2018 AccorHotels certified review
« Nice staff, Hotel a little dated. »

Okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Thank you for your recognition to hotel staff, we are greatly motivated to do it even better. At the same time, please accept our apology for any inconvenience caused by the facility. Our comments were shared with hotel management and we will strive for utmost improvement. Our efforts in striving for excellent guest experience will never stop, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

T. Families - 09/05/2018 AccorHotels certified review
« Excellent experience and special arrangement »

We went there to celebrate our 49th wedding anniversary. With special request from my daughter, beautiful decoration and surprises with flowers were arranged. Staff are nice and friendly. Love the garden too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for making Grand Mercure Xian on Renmin Square part of your anniversary memory of this year, and thank you for taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you and Mrs. T. again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Anonymous Friends - 02/05/2018 AccorHotels certified review
« A wonderful stay made all the more special with an unexpected upgrade. »

Excellent service, especially by Mr Wang Min (Duren) who ensured that we found a recommended eatery and helped with our food order - he went above and beyond.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. I've shared your comments with the whole team, and in particular with Duren. We all feel very motivated, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Emma Couples - 27/04/2018 AccorHotels certified review
« A comfortable and luxurious stay »

Check in was smooth and easy. Concierges were helpful with all queries. Breakfast was amazing. Room was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, espeically on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Sincerely, Ivy Wang Guest Experience Manager

Mr M. M. Couples - 25/04/2018 AccorHotels certified review
« Good hotel »

Pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Thank you for your comments and all constructive suggestions. Your feedback is very important for us to improve continuously. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Richard Couples - 19/04/2018 AccorHotels certified review
« Comfortable but not quite the international Accor experience »

The hotel and room were comfortable and welcoming and the staff were fantastic. The room contained everything we needed and we enjoyed the history of the place and its location. It's maybe nitpicking, but everything felt "tired". It's as though a lot of money was spent on the hotel when it became part of Accor and no money has been spent on maintenance ever since. Example: the pool area at the Sofitel is a disgrace, paint peeling, tiles coming off the wall, stains everywhere. Our room was non-smoking, but the curtains had not been sufficiently cleaned to remove the smell of smoke. The buffet breakfast was not of Grand Mercure standards. It's difficult to complain because your staff were all so eager to please and happy to help, and that made the stay very special for us. I think you should know though, that the maintenance standards are not up to par.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you for staying at Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. Thank you for your recognition to our staff. Your encouraging comments give us great motivation to do it even better. At the same time, we sincerely thank you for your constructive comments on the hotel facility, and apologize for any inconvenience caused. The hotel management team pays high attention to your feedback, and we will definitely strive for utmost improvement. Our efforts in striving for excellent guest experience will never stop, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

Anonymous Solo - 18/04/2018 AccorHotels certified review
« Simply adequate »

Room is okay. A little on the small size. There are some stains around the bathtub area. Bathroom amenities are fine. There is room for improvement for local food (breakfast). Not very tasty. I try to have dinner at Le Chinois, but it's full. Problem is restaurant reception should be able to give a better estimate about waiting time (she said could be 10 minutes, could be one hour - not exactly useful). Too few people can speak English at the front desk. A bit too few for an international hotel chain. But it's not a real problem. Location is very good. Close to major attractions. Good value overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying at Grand Mercure Xian on Renmin Square and providing us with the gift of feedback. We are sorry that the stay didn't meet your expectation, and we sincerely thank you for all your constructive criticisms. The hotel management team pays high attention to your comments and we will definitely strive for utmost improvement. Our efforts in striving for excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

Thitiphong P. Families - 18/04/2018 AccorHotels certified review
« My experience at Grand Mercure on Renmin Square »

at my fist impression, I feel very worming from staff and good english communication, friendly and comfortable easy to walk to Zhong Lou Zhan, by walk around 20 min. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. p., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Gerard C. Families - 10/04/2018 AccorHotels certified review
« Excellent »

Angela at the front desk was very helpful in sorting out my reservation with Agoda.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. I've shared your comments with the whole team, and in particular with Angela. We all feel very motivated, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Sue Solo - 08/04/2018 AccorHotels certified review

The hotel is an oasis in the city -- very restful, beautiful grounds, comfy bed and lovely staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Norm W. Couples - 05/04/2018 AccorHotels certified review
« Comfortable, well located with beautiful gardens »

Met all our needs and protected us from the general noise of a city located hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Carol D. Couples - 04/04/2018 AccorHotels certified review
« Welcoming and Luxurious. »

Friendly helpful staff, comfortable clean room, excellent choice of breakfast foods, efficient check in and out procedures.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

Gillian B. Couples - 04/04/2018 AccorHotels certified review
« Highly recommend staying here »

Great location Excellent service Lovely staff, all extremely helpful. Beautiful traditional style hotel. We loved our stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

K. K. K. Friends - 22/03/2018 AccorHotels certified review
« Good service, clean and central location »

I enjoyed my stay at the Mercure. When I go to Xi'an again, I would choose to stay there again. Breakfast had a good range of food at buffet. Negatives - there were no "modern" facilities for charging our phones and other equipment in the room. We had to disconnect the kettle and a table light to be able to use our adapters. Other hotels provide USB charging ports at the bedside table between the beds? Coffee at breakfast was awful. There was a large jug of coffee on a heater and it tasted really awful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. Thank you for your recognition and motivation. We apologize for the inconvenience when charging the phones, your comment is very important for our future renovation plans. At the same time, we also pay high attention to your comment on the breakfast coffee, and have shared your feedback with our Director of F&B. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

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