Hotel - Sofitel Xian On Renmin Square
Sofitel Hotel Sofitel Hotel

Sofitel Xian On Renmin Square Hotel

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4.5/5 2,391 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Bicycle hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Business center with support staff
See all services

Hotel location

Our rooms

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

  • 178 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Trouser press in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • TV with VCR
    • Video games on TV in room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,040 reviews

Our guest reviews for Sofitel Xian On Renmin Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,391 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Bardhi K. Business - 13/02/2018

Nice hotel. Very understandable people. The room was clean, warm, cozy. The food very good. Everything was very good. I will recommend your hotel to my friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your satisfaction, especially on our service, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Stephen D. Business - 12/02/2018
« Very good »

Stay very often and always very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. d., Thank you for staying with us again and taking the time to share your experience with us. Your recognition and comments always give us great motivation to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Mark N. (. Business - 11/02/2018
« Excellent location, excellent service, excellent rooms »

A short trip, just one night in a Junior suite on the executive floor. Very comfortable, great value for money, staff made us feel very welcome and spoke good English. Food available in the evening and for breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
James M. Business - 08/02/2018
« MR JAMES M. »

As always very well looked after by the Club Lounge team! Could not do enough to make my stay comfortable. Bamboo bar was a bit disappointing in terms of service and attentiveness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying with us again and sharing your experience with us. I'm so sorry to hear that the service in Bamboo bar didn't meet your expectation, and pay high attention to your comment. I've shared your comment with our Director of F&B. We would appreciate very much if you could let us know some more specific details that brought this impression to you, this would be very important for us to improve continuously. Apart from that, thank you for your recognition to the Club Sofitel. We will keep it up and do it even better. Look forward to welcoming you again soon. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Marina S. Couples - 27/01/2018
« The staff couldn't have been more helpful throughput our stay. »

When we arrived we were having trouble communicating with the taxi driver and a member of the reception team came out and helped us sort out the issue ( apparently the taxi driver thought our tip was too big, not something that happens in England). The staff at the club lounge were also very helpful. I wanted to get some Chinese New Year decoartions and they arranged for me to have some from the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. Thank you for your genuine and constructive comments and rating on buffet food, wine service, and wifi experience. Your feedback is very important for us to improve continuously. I've shared your comments with relevant department heads. On the other hand, your recognition on our reception team and club lounge team gives us great motivation to do it even better, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
F T. Solo - 25/01/2018
« Pleasant but unimpressive »

The facility is by an large okay. The front desk staff are polite and professional, but the cafe (breakfast) staff is less than professional for a five star hotel. The room condition is fine, but apparently the piping of the toilet is having problem as foul smells came through the toilet bowl 24/7 ... it got so bad that I need to keep the bathroom doors closed whenever I stay in the room, and with the constant concern if gems might come through to contaminate the air in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F T., Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. We are sorry that the room condition and restaurant service didn't meet your expectation, and sincerely apologize for the discomfort and inconvenience caused. I've shared your comments with concerned department heads. Regarding the breakfast service and quality of food, would it be possible for us to get some specific examples and suggestions? This would be very important for us to improve continuously. Look forward to hearing from you, and the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Dougskitexas Business - 21/01/2018
« Beat my expectations »

I was very pleased with the overall appearance of the surrounding buildings, the appearance of the main lobby and the helpful staff. The dining facility was top notch as well as the food, staff and service. The only problem I had with the rooms was it was too warm; I had to turn off the heater. The room was very clean and well taken care of each day. Every detail was inspected. I tried to slip up your staff with removing a pen, moving stuff around and when I arrived back at my room it was put back exactly like it should be. Very good attention to details I was very pleased.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DougskiTexas, Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. We are glad to know that you find your recent stay enjoyable in general. Your recognition, especially on hotel staff, gives us great motivation to do it even better, thank you. On the other hand, I'm sorry to know that the room temperature didn't meet your preference, and regret to know your rating to the wifi experience. I apologize for any inconvenience caused, and I have shared your comments with the hotel management team. We look forward to the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Anonymous Couples - 17/01/2018
« Un'oasi di pace nel centro di Xi'an »

Special thanks to Mrs. MAY, the receptionist. I really appreciate her knowledge of English language, her ability to manage different request, her kindness. He arrange the reservation of my friend with intelligence and "savoir faire". Thank you MAY!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Every day, my colleagues and I are putting a lot of efforts in striving for excellent guest experience, and your kind feedback gives us great motivation to keep it up and do it even better. I've shared your feedback with all my colleagues, and in particular with May. Thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Derrick Couples - 15/01/2018
« great hotel »

very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derrick, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your recognition motivates us greatly to do it even better, thank you. At the same time, we notice your rating to the wifi experience and apologize for any inconvenience caused. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Ricardo L. Couples - 12/01/2018
« Fantastico »

Otimo hotel Restaurante superbe

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your satisfaction motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Gayle M. Couples - 07/01/2018
« Very lovely hotel ,accommodating staff , especially 11th floor staff for club ,delicious food »

See above Great hotel despite freezing weather

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Yes, Xi'an is in her coldest days of each year these few days, however we wish that the hotel experience could make you feel heart-warmed. Your recognition, especially on our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

TripAdvisor review
yellowjohn Couples - 07/01/2018
« Nice property with good value »

This is a clean property with friendly staff and a nice breakfast buffet. The location is fairly easy to get to by Taxi or Uber. The concierge is helpful and speak a decent amount of English. The rates were a good value and the room was comfortable and large.

Our hotel has responded to the review
Our hotel has responded to the review

Dear yellowjohn, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Johnny Couples - 02/01/2018
« Great stay »

The concierge was very helpful and the breakfast was very satisfying. This property is a great value and we would stay again when we return to the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
B Families - 02/01/2018
« Excellent Service »

Excellent service! We placed a cup of water in the room in the morning due to low humidity level. Surprisingly, we found a wetter in the room when we get back at night! The housekeeper dropped us a note saying that they noticed our concerns. The excellent service is totally out of our expectation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are very sorry to know that the humidity didn't meet your expectation. We've put this into your profile for our preparation during your future stays. On the other hand, your recognition to our service gives us great motivation to do it even better. I've conveyed your kind comments to the HSKP team, and we all feel very encouraged. Thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Jc Families - 01/01/2018
« Pleasant experience for the family »

Room was nice. Club service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JC, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. Sorry to know that the room temperature didn't meet your expectation. Aside from that, your recognition to other aspects, especially to hotel service, motivates us greatly to do it even better, thank you. We look forward to the opportunity to welcome you again in the future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Anonymous Couples - 30/12/2017
« Beautiful hotel. »

Comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you find your recent stay enjoyable. Your satisfaction motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Georges Y. K. Friends - 30/12/2017
« Excellent »

Warm , attentive , pleasant . Reception Manager and his team were exceptionally good at rmabagibg my bronchitis/ asthma episode by calling an external medical which has administered me a very effective treatment . Most grateful indeed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Khoury, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are very sorry to hear that you didn't feel well while you stayed with us, and wish that you've completely recovered. Glad to know that you are satisfied with the assistance that Rain and FO team provided. I've shared your kind comments with them and we all feel very motivated. Thank you. We look forward to welcoming you again in the near future, and wish you a very happy 2018. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Jo Couples - 29/12/2017

We found the staff in the lounge to be particularly friendly, helpful and welcoming. The room was large and comfortable. My only problem was that it was too hot and difficult to cool down. An excellent experience otherwise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are very sorry that the room temperature didn't meet your expectation. Aside from that, your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future, and wish you a very happy 2018. Yours sincerely, Rudy Rodas General Manager

AccorHotels certified review
Ak Couples - 19/12/2017
« Leclub Gold traveller from Malaysia »

I visited 3 cities in China and I stayed all in Sofitel hotel. In all cities, I got upgrade to higher room. Unfortunately It did not include other perks such as free breakfast, afternoon tea at sofitel club from Softel Xian.

AccorHotels certified review
Joanna T. Families - 14/12/2017
« Another wonderful stay at the Sofitel Xi'an »

From check-in to departure, everything was smooth. GM Rudy has a strong team of staff he can rely on to make sure everything runs well. Julia came and said hi in the lounge and concierge Kevin even ensured a staff who was off duty accompanied me to the hospital when I was unwell. William stayed with me through out the hour I was at the hospital helping me get registered and navigating the bid complex! This is truly going beyond the call of duty. The staff nicely balanced between professionalism and friendliness, never intrusive yet always ready to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tan, Thank you for staying at Sofitel Xi'an on Renmin Square and providing us with the gift of feedback. Please accept our sincere apology for all inconvenience caused by the broken pipe. We will pay more attention to the maintenance. At the same time, thank you for your kind recognition to hotel service, we all feel very motivated. We are very sorry to know that you felt unwell during your stay, and wish that you've recovered. Merry Christmas and Happy New Year, and we look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

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