Hotel - Sofitel Xian on Renmin Square
Sofitel Hotel Sofitel Hotel

Sofitel Xian on Renmin Square Hotel

4.5/5 2,551 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Business center with support staff
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Hotel location

Our rooms

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

  • 178 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • Pulse air
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • TV with VCR
    • Video games on TV in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 2,365 reviews

Our guest reviews for Sofitel Xian on Renmin Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,551 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Adam D. Couples - 14/11/2018 AccorHotels certified review
« Fantaatic »

Fantastic service. The girls in the club lounge were excellent and couldnt have looked after us better. Would absolutely reccomend in a heart beat

Business - 11/11/2018 TripAdvisor review
« Great stay - but wifi/internet needs an upgrade »

I stay here quite often - and it is a great hotel; staff are fantastic, helpful, friendly and attentive. Rooms are very good; large enough but not too large which is frequently a problem at Chinese hotels. I would have rated the hotel as 5 stars but for the fact that the internet/wifi access is quite slow and frequently drops completely which for a business traveller (and others also I guess) is irritating - definitely needs an upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire H, Thank you for providing us with the gift of feedback. We are very sorry to know that the wifi didn't meet your expectation, and apologize should there is any inconvenience caused. We will look into it immediately. On the other hand, your recognition in other aspects motivate us greatly to do it even better, thank you. Our efforts in striving for excellent guest experience will never stop, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

Trevor Couples - 10/11/2018 AccorHotels certified review
« 5 star hotel that is showing its age »

The experience fell way below my expectations for a Sofitel brand. The hotel was old. The room was big but dimly lit. The rain shower dripped water when using the shower head. Aircon was not cold enough and I had to open the windows to let the cool air in. There were not enough power sockets. The WiFi was inconsistent and not working at times. And the hair dryer was not working. When I asked for a replacement, I was scolded by the chambermaid for mishandling the dryer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor, Thank you for providing us with the gift of feedback. We are very sorry to know that the stay didn't meet your expectation, and apologize for any inconvenience caused. I have shared your comments with hotel management, and we pay high attention to them. We will have an immediate follow up on the facility issues and investigation on the staff attitude that you commented. Please be rest assured that the stay is not our usual standards and our efforts in striving for excellent guest experience will never stop. Sincerely, Ivy Wang Guest Experience Manager

Sharon C. Couples - 10/11/2018 AccorHotels certified review
« Great location »

Loved the location!!!! Room decor was a bit out dated however

Anonymous Couples - 06/11/2018 AccorHotels certified review
« Very good. »

Excellent, except the air conditioning in our room was too hot. We left a package of tea in our room. Has anyone found it and can it be sent to us?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for choosing Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are very sorry to know that the room temperature didn't meet your expectation, and apologize for any inconvenience caused. I've shared your comments with hotel management. We will also check the lost and found record, and feedback you shortly regarding the package of tea that you mentioned. Sincerely, Ivy Wang Guest Experience Manager

Emma B. Friends - 26/10/2018 AccorHotels certified review
« Wonderful hotel »

Great restaurant. Wonderful helpful staff (critical for those who don't speak Chinese). Beautiful location.

C. Couples - 26/10/2018 AccorHotels certified review
« excellent »

comfortable, spacious room, clean and more than what I expected

641moc Family - 21/10/2018 TripAdvisor review
« Family get away »

Large hotel appeared was a quiet oasis for our briefe (terracotta inspired) trip to Xi'anInitially thought we were the only people staying there but the bussling breakfast room on day 2 showed there were others there.. at least for breakfast. Good facilities, restaurants and rooms.

Family - 20/10/2018 TripAdvisor review
« Stay at Sofitel »

Nice hotel with a great breakfast buffet. Air conditioning was a little weak and the beds were a little hard. Front desk and concierge were very helpful with directions and taxi to the train. Make sure and ask about bus to major attractions to save the walk. Otherwise a great value in a good location.

Guo Q. Families - 06/10/2018 AccorHotels certified review
« Lovely hotel in a convenient location »

We had a lovely visit in Xi'an over the National Day holiday while staying at Sofitel. The facilities were elegant, the staff extremely friendly and accommodating, and the location excellent for walking to many of the cultural sites of the city: Yongxingfang, Huiminjie, subway, etc. The pool and the work-out facility was a nice added touch. The only minor quibble we had was that the "double beds" were more like single-bed size, making it a bit too cozy for a couple traveling with a child. An extra roll-away bed at no additional charge would have been appreciated.

Dale E. Couples - 03/10/2018 AccorHotels certified review
« Hotel great but terrible air conditioning. »

the only complaint I have relates to the poor air-conditioning in the hotel. My wife nearly fainted in the Club room.

Susanne P. Couples - 29/09/2018 AccorHotels certified review
« Lovely character hotel »

We really enjoyed our stay with you. We requested a king size plus bed and the 7ft very comfortable bed was lovely. Large room. High quality bed linen and towels. Very nice. The hotel had character, something we prefer, slightly different from a lot of modern hotels. The reception areas were large, bright and welcoming. We had an evening buffet meal, which your chefs were very obliging and recommended Chinese dishes and their accompanying sauces. They also prepared a vegetable dish especially for us. The staff spoke English, were helpful, polite and welcoming. If we return to china, we will definitely repeat our stay with you.

Brett B. Couples - 27/09/2018 AccorHotels certified review
« Very welcoming and helpful - nothing was too much. »

We had a very comfortable stay for 3 nights. The room and the service was excellent. Nothing was too much for the staff to ensure our stay was comfortable and stress free. The restaurants were excellent, the members lounge provided friendly but excellent service. The staff were always willing to help and available to answer questions, arrange a taxi and address any issues. We wish to thank the staff and hotel in making our holiday a special experience.

Adam Friends - 26/09/2018 AccorHotels certified review
« Comfortable »

Staff were very nice and friendly. They were very helpful and assisted us every step of the way. The facilities were also good. Very customer centric.

Vladimir F. Business - 26/09/2018 AccorHotels certified review
« unique experience, absolutely fabulous. »

Excellent facilities, very friendly and professional service at the Club Desk on the 11th floor.

Friends getaway - 24/09/2018 TripAdvisor review
« very caring staff and excellent lounge »

Our friends and we stayed at Sofitel Xian on Renmin Square for a night while transiting from Tibet back to Hong Kong. We are pampered by the very friendly, caring and efficient check in and out process, as well as all the facilities and services in the Lounge. Most enjoyable stay indeed. Absolutely 5 stars to those. The only comment I'd like to make is about the taxi calling service, which we think can be improved by having a flashing sign or someone at the gate to help calling taxis for guests, as the hotel is set inside a big compound.

Andrew W. Couples - 23/09/2018 AccorHotels certified review

We stayed at a nice room on the executive floor, the staff there provided excellent and warm services through out our stay.

Ss L. U. Couples - 20/09/2018 AccorHotels certified review
« A Truly welcoming hotel »

Excellent welcome at check in with superb room. Very comfortable room, bed and sofa with luxurious bathroom. Reception staff was excellent. Nice aroma and fragrance in the hotel. Comfortable lobby bar with good choice of drinks. Bonny Zhang at reception was helpful and enquired if we need transportation etc. Very polite and well mannered.

Richard Families - 19/09/2018 AccorHotels certified review
« Absolutely perfect. »

We loved our upgraded rooms and the use of the private lounge for breakfast and drinks. The restaurants were wonderful.

Pamela H. Business - 17/09/2018 AccorHotels certified review
« Very good hotel - very efficient and friendly »

I stay here a number of times a year - and will always stay here if in Xi'an. The staff are friendly, very helpful and it is very easy to get things done here - staff are quick to respond and this makes for a relaxing and trouble-free stay.

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