Hotel - Sofitel Xian On Renmin Square
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Sofitel Hotel

Sofitel Xian On Renmin Square Hotel

319 Dong Xin Street  Shaanxi 
710004  XIAN
CHINA

2,309 reviews
TripAdvisor Rating Based on 2,309 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Business center with support staff
See all services

Hotel location

Our rooms

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

  • 178 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Trouser press in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • TV with VCR
    • Video games on TV in room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,782 reviews

Our guest reviews for Sofitel Xian On Renmin Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,309 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kevin Solo - 11/08/2017
« Sofitel Never Disappoints »

I completely enjoyed my stay at the Sofitel Xian. I had a blissful experience. Upon entering the lobby of the Sofitel, I was taken away by its noteworthy beauty and grandeur. I was assigned the Junior Suite, it was spacious and well appointed, a sight to behold. I had deluxe comfort and style. The staff was friendly and highly professional and so very willing to offer insight and assistance. Leo, a concierge, deserves honorable mention. He graciously assisted me in arranging my touring schedule, this enabled me to see all of the sites, sounds and attractions that Xian has to offer.

AccorHotels certified review
Luca Families - 10/08/2017
« Nice hotel excellent staff  »

We enjoyed the room, the welcome from madame senior staff was very good. Concierge very helpful and all staff available. Nice room,nice breakfast, with good choice, fresh products. Overall welcome softer in Xi'an.

AccorHotels certified review
Isabel V. Couples - 31/07/2017
« We really enjoyed our stay at the Sofitel in Xisn »

The room and facilities were aboce our expectations. The hotel's staff was very accommodating to our needs- they even prepared a breakfast box for our early departure.

AccorHotels certified review
Manuel S. Friends - 30/07/2017
« Excellent Hotel - Outstanding service  »

We had a fantastic time in this hotel from the very moment we stepped in. Thanks for all the help.

AccorHotels certified review
Cho Solo - 30/07/2017
« Not impressive, especially as a Sofitel. »

It falls short of ordinary expectaions comparing with other Sofitels. Too noise swimming pool, worn-off exterior paintings of building, and not well-kept bathroom (dirt on corners) were not matched with Sofitel brand in my opinion. But staffs are very kind and helpful. And cost-effective hotel to choose.

AccorHotels certified review
Anonymous Families - 29/07/2017
« Couldn't be better! »

No complaints!

AccorHotels certified review
Ursula Y. Couples - 28/07/2017
« There are space for improvement regarding staff's service commitment »

I stayed in the suite twice in two different rooms. I have noticed a consistent lack of service spirit in different personnel working in the different department. For instance: 1. When we checked in for a second time, we were assigned to another suite in which there is no nespresso machine. As both coffee drinker, I called the receptionist asking if it was possible to move a machine from another empty suite. The receptionist replied immediately "impossible". When I asked her if it was possible then to have two take-away coffee sent to our room, we received again the negative answer. The receptionist even told me that "you should go yourself upstairs to get the coffee if you want to. Because as a receptionist I am not able to ask for such favour." Eventually I implied her that she could have asked her manager first before giving an even negative answer to keep client happy, which she eventually did. 2. We went down around 2130 that night and asked the concierge where to eat. After the conversation he took us walking through the restaurant saying the exit of the restaurant was nearer for us to go out. We were however stopped by a restaurant service saying we could not go from here, because "they just locked the door so they did not want to open it again". As you can see from the examples above, there is a common behaviour of the service attitude appearing in the hotel: "We prefer making convenience ourselves to clients". I would not blame them as it is clearly that there is a lack of training on such thing on job. Sofitel is indeed a high-end sub brand of Accor but there is a hug gap of the service spirit in the Xi an one. I hope these feedbacks reach the managerial level of the hotel. Thank you

AccorHotels certified review
Anonymous Couples - 26/07/2017

Comfortable

AccorHotels certified review
Tatiana Families - 24/07/2017
« Pretty but needs improvement »

The staff was helpful even though they spoke little English. Generally, the hotel has pretty decor and adequate cleanliness. However, the spa and the room's shower was not as hygienic.

AccorHotels certified review
Roar Families - 23/07/2017
« Excellent »

Excellent hotel, nice pool area and good location.

AccorHotels certified review
Tremain C. Business - 22/07/2017
« Loved it  »

Great service

AccorHotels certified review
Delabost Business - 20/07/2017
« Sofitel standard »

Just one night with very late arrival (flight delay), no particular comment. Windows are not clean don't expect to have a view restaurant booked for lunch ? (a group?) , but other options in front of hotel nice Capuccino at lobby bar

AccorHotels certified review
Peter S. Couples - 19/07/2017
« Peter Standish »

Our arrival was with a bogus taxi driver who was endeavouring to grossly over charge us. The assistance rendered by your concierge was outstanding in communicating with this driver and protecting us from an unpleasant experience in resolving an attempt by the driver to extract an inflated fare. Your hotel is clean, very well appointed with excellent guest services and conform standards, all supported by courteous, helpful and guest centric staff. I could only highly commend your hotel.

AccorHotels certified review
Luca B. Business - 18/07/2017
« Compliments  »

It's a good hotel, beautiful location ad very good staff.

AccorHotels certified review
Paul Couples - 16/07/2017
« out exploring most of the time, hotel was great, staff friendliy and most helpful »

staff were very good very helpful and friendly, hotel is quality, clean and tidy.

AccorHotels certified review
D E. Families - 10/07/2017
« First Class Hotel in staff, amenities and property »

Loved the hotel and buffet

AccorHotels certified review
Anonymous Couples - 06/07/2017

Very pleasant stay at a well known chain that provides quality and service.

AccorHotels certified review
Sharon Couples - 06/07/2017
« A beatiful experience »

My husband and I were feeling so good from the time we first stepped into the hotel. Staff are very professional and attentive and provided us help and comfort all the time. The restaurant was great and decoration all over the place elegant. The location is also convenient and close to main attractions and center of the city. Room prices were very affordable for a 5* hotel and the swimming pool and Spa area add to the pleasure. We would certainly recommend Sofitel to whoever plans to visit Xi'an.

AccorHotels certified review
Anonymous Families - 05/07/2017
« It was wonderful. »

Very nice room, beautiful bathrooms, and nice pool with hot tub.

AccorHotels certified review
Carmine C. Couples - 04/07/2017
« Mr »

Brilliant

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