Hotel - Sofitel Xian on Renmin Square
Sofitel Hotel Sofitel Hotel

Sofitel Xian on Renmin Square Hotel

4.5/5 2,674 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 599.00 CNY Non member rate
From 599.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Business center with support staff
See all services

Hotel location

Our rooms

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

  • 178 rooms
  • 178 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • Pulse air
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • TV with VCR
    • Video games on TV in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 2,444 reviews

Our guest reviews for Sofitel Xian on Renmin Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,674 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ahmad Business - 05/02/2019 AccorHotels certified review
« A most pleasant Sofitel experience. »

Sofitel Xian 27 Jan - 3 Feb 2019 Reception was professional, quick and efficient. One noticed a good improvement since the last stay as they were prepared for my arrival and all the paperwork was in hand. The Room was as requested and the upgrade was a nice touch. The Sofitel club staff were very nice, friendly and professional, without being overbearing. Wifi is complimentary and worked well. Breakfast in the main restaurant provides a wide range of dishes including a good variety of western and Chinese dishes. There is also a soup bar and an eggs / omelettes bar. The coffee is ok, but the local beverages are better. They make lovely crispy bread and the noodle soup bar is also great. The Location is good and about 15 minutes walk to the centre of the city, where the Drum and Bell towers are located. There are also nearby restaurants and shopping centres that are worth a visit. I note a good improvement in the reception staff, and the overall all staff are very good, including the excellent concierge and Sofitel club staff. Overall a very pleasant five star experience; and a special thank you to Lisa, and her staff, especially Tolfer, Maggie, Reacher, Lynn and Fairy in the Sofitel club - as they provided an excellent service. The restaurant was also good particularly the noodle bar chef who was most welcoming and helpful. I look forward to my next visit to Sofitel Xi’an. Thank you and well done.

Anonymous Business - 21/01/2019 AccorHotels certified review
« Great and big thanks »

Great staying experience as always, a big thanks especially for Joanna, May, Nancy and Jiu for their preparation for my birthday gifts as a big surprise for me, also which is great for Sofitel to have them as employees and I could say they are the best!

Sandra D. Families - 18/01/2019 AccorHotels certified review
« Fantastic! »

The hotel is great, the room is super clean, it was kids menu and also you pay half price at the restaurant. The best part is the service, I was able to compare with other hotels in China and this was by far the best, Will and Justine were very extremely helpful. I'll be always grateful with Will for his guess service.

Simon R. Families - 16/01/2019 AccorHotels certified review
« One of the nicest places I have stayed. »

The staff at the hotel were incredible attentive to our needs. Especially the concierge staff (Kevin, Mark, and others), helped us negotiate the best way to send extra baggage home in the most economical way. Even offering to takes us personally to a freight forward for sea shipping. Made friends with the restaurant staff for the breakfast and dinner buffet (particularly Mr Wang). And the chef, Mr Zhang, took care of our mother's needs for gluten-free bread. Great experience! On the downside, my wife was disappointed that the male change rooms had plunge pools, steam room and sauna, whereas the female change rooms didn't.

Michelle Families - 09/01/2019 AccorHotels certified review
« Wonderful experience »

The service and accommodations far exceeded our expectations. The staff went out of their way to make sure we were well taken care of. Wonderful all around.

Doug Couples - 08/01/2019 AccorHotels certified review
« Very nice....relaxing »

Love the decor, room service was quick and polite and the doormen were helpful in getting us in and out as well as finding places in the city.

Gary S. Couples - 05/01/2019 AccorHotels certified review
« Me Gary S. »

Our stay was amazing comfortable beds great location & amenities, staff in the club room were so wonderful. I would like to thank Tolfer, Lynn, Reacher, Nancy, Lisa, Lecia & Mandy (Sorry if I forgotten anyone )for making our stay memorable you are all such a friendly courteous polite bunch of people who go out of their way to help in anyway. Will return & recommend to our family & friends Sofitel Xian.

Michel F. Business - 03/01/2019 AccorHotels certified review
« Chaleureux, familial et inoubliable long sejour »

Since more than one year I share my life with the Sofitel staff. Every day it is a pleasure to meet all of them. The staff of the lounge is so nice and peaceful for me and with me, it is my Eden after the working day. I thank Fairy, Maggie, Lisa, Reacher, Lecia, Lynn and Tolfer for their professionalism and their smile every day, even at 6 o`clock in the morning after a short night.

Ian G. Families - 02/01/2019 AccorHotels certified review
« First class treatment »

From check in until check out one of the best service experience is that any hotel I’ve ever had. My family and I absolutely love the hotel the comfort the services and the friendliness of the staff

C. Families - 02/01/2019 AccorHotels certified review
« Overall experience is excellent during my stay. »

The service is really excellent. It is better than my expectation.

Allen T. Friends - 01/01/2019 AccorHotels certified review
« Best Stay in Xi’an »

Thank Julia for the arrangement! Your team is excellent and especially the club team! I am also very impressed by your HSKP team and also The Koi bar is very nice too and I think hotel should work more on it to promote.

Anonymous Families - 28/12/2018 AccorHotels certified review

Beautiful room, great service, excellent breakfast

Eddie B. (. E. M. B. Business - 27/12/2018 AccorHotels certified review
« Great welcome »

Great welcome and stay as always. A a special thank you to the team in the Executive Club Lounge:- Lisa, Nancy, Lecia, Fairy, Reacher, Maggie, Tolfer and Lynn, there made our stay totally brilliant, Many thanks Eddie

Tianyu N. Solo - 12/12/2018 AccorHotels certified review
« Great Location, Excellent Room, Lovely Service »

It was a wonderful experience at Xi'an Sofitel. It is my first trip to Xi'an, and the team from the hotel Eva, Lucy, Joanna and especially Sophia made my stay at Sofitel to be the best experience I ever had. Adorable team and Amicable customer service. They know what you need, and they can always help you solve it in the best and the perfect way they could. They also do provide extra help to me where that beyond what they can do. They suggest me the place I could visit and recommend a local restaurant that I could have a taste of the real Xi'an Local food. A very very much appreciated to those name I could remember and many other names that I might not know or met them.

Joyce K. Couples - 06/12/2018 AccorHotels certified review
« Wonderful memorable stay! »

Loved this hotel and the buffet breakfast was the best we've ever had!!! The reception ladies were so sweet and everybody was most kind and helpful. Our favorite of the 4 hotels we stayed at this trip!! Good job everybody!

Roberta R. Solo - 28/11/2018 AccorHotels certified review
« Comfortable rooms, good location, awesome breakfast »

I was upgraded to a small suite, which was very comfortable. (I had problems hearing snoring through the wall in the first room I was given). Staff is very pleasant. The breakfast buffet is to die for--so glad I purchased the room and breakfast package. It was centrally located, so I could walk to most of things I wanted to see.

T. C. L. Families - 26/11/2018 AccorHotels certified review
« trip in xian »

overall exp is good. the service and quality of executive lounge staffs are excellent

Emily M. Families - 26/11/2018 AccorHotels certified review
« Excellent staff in executive lounge made our stay fantastic - thank you! »

Staff in executive lounge went above and beyond, we are so grateful for their wonderful hospitality!! Cleaning staff, laundry service and turndown service all were great also!! Thank you for a great 8 nights!

Anonymous Business - 25/11/2018 AccorHotels certified review
« Great »

Room is comfortable. Joanna is great for the welcoming and the service.

Journey399259 Couples - 22/11/2018 TripAdvisor review
« Great location but no A/C in the winter »

We stayed 2 nights in mid November and we unable to sleep as the hotel turns the air conditioning system off at the end of October. The outdoor temperature during the day was about +12c but our room must have been 26 to 28 degrees. The 2nd night of our stay they were very accommodating at moving us to the north side of the hotel so the sun wouldn’t shine directly through our window and we requested a fan and a sheet in place of the duvet. The windows opened somewhat but even with the fan it wasn’t possible to properly cool our room for a restful sleep. The hotel staff were excellent and very helpful for us. Most of the staff spoke English making it easy for us to request assistance and deal with our reservation etc. We had the breakfast buffet which was excellent! We paid directly to the front desk and were able to get a 100 Yuen discount per person discount for the dinner buffet which was also very good. The location was great, inside the city wall, close to a shopping mall and walkable to the bell & drum tower and the city wall (about 20 to 30 min) Overall I would recommend this hotel. In the winter if you prefer a cooler room for sleeping this hotel may not be for you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Journey399259, Thank you for choosing Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are very sorry to know that the room temperature didn't meet your preference, and apologize for any discomfort. Your comment has been shared with hotel management, we treat it seriously and will strive for utmost improvement. On the other hand, your recognition to other aspects, especially service and food, motivates us greatly to do it even better, thank you. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 599.00 CNY Non member rate
From 599.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates