Hotel - Sofitel Xian on Renmin Square
Sofitel Hotel Sofitel Hotel

Sofitel Xian on Renmin Square Hotel

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4.5/5 2,416 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Bicycle hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Business center with support staff
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Hotel location

Our rooms

178 luxurious rooms and suites with elegant furniture and chic decor. A rainforest shower, the exclusive Sofitel MyBed, broadband WiFi Internet and 3G tech, bring you the "French art de vivre" of Sofitel.

  • 178 rooms
  • 115 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Trouser press in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • TV with VCR
    • Video games on TV in room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,146 reviews

Our guest reviews for Sofitel Xian on Renmin Square

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,416 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
L. Business - 17/04/2018
« Good »

The service was good and the food was up to standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are very sorry that the AC didn't meet your expectation. I've shared your comments with hotel management and we will strive for the utmost improvement. Aside from that, your recognition to other aspects motivates us greatly to do it even better, thank you. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
C. C. Families - 14/04/2018
« The hotel has a a nice and cozy ambiance »

Staff was polite and has a wide selection of food for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for staying at Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Bill W. Friends - 12/04/2018
« Excellent hotel with great service and location. »

Loved our stay at this hotel. Great breakfast was a plus. Room was quiet and bed was very supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition gives us great motivation to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Jessica W. Friends - 12/04/2018
« Customer Service is top notch! »

Customer service was wonderful! Breakfast had a nice selection and the staff were very attentive and accommodating. The concierge had good suggestions for dinner and was always happy to help. The room was large and extremely comfortable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Anonymous Friends - 11/04/2018
« Nice hotel in central xian »

Thé staff were very nice and the hotel is in a great central location. The grounds and pool area are pleasant. The breakfast was nice and lots of variety. The rooms are spacious however in need of upgrade, things are falling apart and hastily patched. The hallways are dark and the lights are not quite adequate in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. Thank you for your recognition to our staff and breakfast. Your recognition motivates us greatly to do it even better, thank you. At the same time, please accept our apology for any inconvenience caused by the facility. Your comments are very important to us, and I've shared them with hotel management team. Our efforts in striving for excellent guest experience will never stop, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Anonymous Families - 11/04/2018
« Amazing stay »

Lovely stay. Love the free bed given to my daughter. Wide choices in breakfast. Afternoon tea was our favorite!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Y., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your satisfaction and recognition motivate us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Anonymous Couples - 10/04/2018
« Poor AC »

The hotel is very nice and the breakfast outstanding. Sadly, our room's ac was not great and the days were quite warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. We are very sorry that the room temperature didn't meet your expectation. Aside from that, your recognition motivates us greatly to do it even better. Thank you. I've shared your comments with the hotel management team. Our efforts in striving for excellent guest experience will never stop. We look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Graham F. Families - 09/04/2018
« Wonderful stay at a lovely hotel »

When I booked the hotel via email your staff were very friendly and helpful. The location was excellent. The rooms were amazing as was the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our service, motivates us greatly to do it even better, thank you. At the same time, thank you for your constructive comment on the food delivery during breakfast. Please accept our apology for any inconvenience caused, and I've shared your comment with our Executive Chef. Our efforts in striving for excellent guest experience will never stop, and we look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Jc Solo - 09/04/2018
« Very comfortable hotel »

An oasis of European comfort in the middle of china. Excellent breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JC, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

TripAdvisor review
Family - 08/04/2018
« I would not stay here again »

We traveled with a group and stayed at this hotel for 5 nights. The hotel looked decent from the look of the lobby, but it is fairly run down inside. For example, we can see moldy ceilings, and the air con in our room was not working properly. They tried to fix the air con a couple of times but failed and eventually the hotel arranged another room for us towards the end of our trip; when we went to the new room, the a/c smelled moldy even after we turned it on for about an hour. Also, the hygiene standard of some of the staff is really low. Other members of our group did not have much trouble, so I guess it is a matter of your luck when you stay at this hotel. The only plus of this hotel is its location, but what is the point if you can't even sleep well?

Our hotel has responded to the review
Our hotel has responded to the review

Dear healthytravel28, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. We are very sorry that the stay was not pleasant. We pay high attention to your comments and will investigate and follow up immediately. Our efforts in striving for excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Fiona Families - 07/04/2018

The hotel was very well located and the facilities were very nice. We were upgraded to a suite which was very large and comfortable. The breakfast buffet was excellent - very good choice available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Apple A. 1. Solo - 04/04/2018
« Terrific Property! »

Every aspect of the stay was great. From checkin to health club to room quality to breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear apple annie 13, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Aj S. Families - 03/04/2018
« Brief but good »

We were only at your hotel for less than 24 hours but it was a pleasant stay. Thank your front desk manager for upgrading our room so that we could be in an adjoining room with our two small children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Johnson-S., Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Bo F. Business - 03/04/2018
« Quiet, clean room and good service »

The room was clean. The front desk and the dining room staff were professional and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fu, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition gives us great motivation to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Rebecca B. Families - 01/04/2018
« An emotionally loaded week made wonderful by the staff at your hotel »

We came to china to adopt a 13 year old boy. Your staff, from Fairy and Agnes in the lounge, to the front desk who upgraded is to a wonderful suite, to the concierge staff. All wentcout of their way to make sure our son felt comfortable, understood what we needed and in general helped is feel safe to start to come together as a family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Bingham, Thank you for staying at Sofitel Xi'an on Renmin Square and taking the time to share your experience with us. We are happy that your new family had a great start. Your recognition to the hotel experience motivates us greatly to do it even better, thank you. Wish your family all the very best, and we look forward to welcoming you and your family again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

TripAdvisor review
Couples - 01/04/2018
« Memorable stay for work and pleasure »

Stylish hotel with very nice room, huge bed; and very good breakfast - good range and quality. Stayed two nights, first for work and second to wander the city. About 1km walk to drum and bell towers and muslim market. Very good staff though did need minor miming skill to request use of iron - employee was happy to understand my request.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DeanTess, Thank you for staying at Sofitel Xian on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Chris Families - 30/03/2018
« Excellent Stay »

Nice comfortable clean room. Excellent breakfast. Very friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition, especially to our staff, motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
M M. Friends - 28/03/2018
« Great stay location for the sights »

Great service from the first arrival. Elvis, the bellhop was quite attentive and enthusiastic about his work. Thank you Elvis! The added touch of a birthday cake and a happy birthday from the check in staff was greatly appreciated. Would highly recommend this hotel to other guests considering a stay in Xi'an.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition on the hotel service motivates us greatly to do it even better, thank you. I've shared your feedback with the whole team, and in particular with Elvis and Joanna who checked you in. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
S S. Couples - 26/03/2018
« Very gracious and accommodating staff »

Second stay at this hotel. Personnel in all departments were very congenial, helpful, respectful of special requests (with quick response).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for staying at Sofitel Xian on Renmin Square again and taking the time to share your experience with us. Your feedback gives us great motivation to do it even better, thank you. We will keep it up, and continue our efforts in striving for excellent guest experience. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

AccorHotels certified review
Christina Couples - 26/03/2018
« The room was clean , comfortable, nicely decorated and the staff was very discrete. »

We loved every second of our stay in Xi'an. We would have liked to stay a day or two more to enjoy the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina, Thank you for staying at Sofitel Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure to know that you've enjoyed your recent stay with us. Your recognition motivates us greatly to do it even better, thank you. We look forward to welcoming you again in the near future. Yours sincerely, Ivy Wang Guest Experience Manager

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