Hotel - Novotel Florianópolis
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Novotel Hotel

Novotel Florianópolis Hotel

Av. Rubens de Arruda Ramos  number 2034  Santa Catarina 
88015701  Florianópolis
BRAZIL

1,180 reviews
TripAdvisor Rating Based on 1,180 reviews
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From 198.40 BRL Non member rate
From 178.56 BRL Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • HERCÍLIO LUZ
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
See all services

Hotel location

Our rooms

  • 115 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • TV room service ordering
    • Printer
    • Computer
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Florianópolis

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,180 reviews
TripAdvisor certified review
Family - 10/01/2017
« We ask and pay for a sofitel-luxery hotel and ged a novotel hotel »

We ask and PAY for a sofitel-luxery hotel and ged a novotel hotel, Like you buy a Mercedes car and you get a Citroen car!!! You dont do this without anny warning. no upgrade , reduce of price or nothing even when i complane about this! i feel that i am stolen this is not the way it have to go. i had a super expirience in sofitel Macau and the difference was like day and night

Our hotel has responded to the review
Our hotel has responded to the review

We are pleased to know your feedback over your experience. It’s based on your reviews that we work hard to reach the excellence in our services. Kind regards, Novotel Florianópolis Crew

TripAdvisor certified review
s-cwb Couples - 14/04/2016
« Bad location. »

1. Location: far away from everywhere. 2. Very good restaurant nearby, called "Didge Steakhouse". 3. Breakfast was almost the same as any Mercure Hotel. The "best" quality was a Nespresso coffee, that i don't care. 4. They did not had any towels to borrow for beach use.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour; Thank you for taking the time to tell us about your experience at the Sofitel Florianopolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Danilo Scheibler - General Manager

TripAdvisor certified review
Couples - 18/02/2016
« 2 nights stay in Sofitel Floripa centre »

Overall stay was very average and not all what I m used to with other Sofitel. Check in process took more than 20 minutes (without queue) and we also waited around 20 minutes to get our luggage brought to our room after I reminded the reception that they have forgotten our luggages. This didn't go well after a 17 hours trip... Room cleanness wasn't spot on, dirt patches all over the cupboard and bathroom doors. Internet wasn't ok all the time. No in room coffee self service solution. To finish, we forgot some documents in the safe (our police border entry documents) and when we phoned the hotel a day after check out, they said housekeeping didn't report anything. We guess those documents were thrown away during cleaning. My wife also forgot a t-shirt there and they also haven't found it. All in all, very average service but facilities are ok.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour; Thank you for taking the time to tell us about your experience at the Sofitel Florianópolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards Danilo Scheibler - General Manager

TripAdvisor certified review
Couples - 21/01/2016
« Vacation »

The Sofitel hotel is very well located, has a beautiful view and a very good costumer service. The rooms are clean and the food is delicious. There are lots of restaurants, pubs and a shopping mall nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour. Thank you very much for your feedback regarding your stay with us at Sofitel Florianópolis. I am very glad and pleasant to read about your stay. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

TripAdvisor certified review
ianfreitas Family - 20/10/2015
« Excellent location, service & room »

excellent stay, we took one of the rooms with ocenview and we don't regret, amazing views and really great room and staff was always kind and helpfu, overall it was an amazing experience and we are surely coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. I am very glad to read about your amazing experience with us. Please rest assured that I will forward your compliments to my team. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

TripAdvisor certified review
Daniel B Business - 27/07/2015
« Confortable »

I'd like congratulate the whole staff from Sofitel Florianopolis for the warmth welcome and the great experience I've had. Everything went well and I hope see you soon. Thank you for the gifts and the pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. I am very glad to read about your pleasant stay. Please rest assured that I will forward your compliments to my team. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

TripAdvisor certified review
LuisMontreal Business - 27/05/2015
« Much needed luxury after a long business trip »

This is not your beachfront resort from the north of the island, but a VERY well situated luxury retreat with all necessary services very close by. Great rooms, great service, amazing rooftop pool / oasis... My kind of place.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. I am very glad to read about your "Kind of place" to stay in Florianópolis. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

TripAdvisor certified review
Business - 02/03/2015
« An excellent, reco.mmended hotel »

This hotel is well positioned in Florianopolis city. It is a modern, comfortable hotel with good rooms that often overlook the sea. I only stayed for one night but I recommend this hotel. The staff speak English and are welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour.Thank you for taking the time to tell us about your experience at the Sofitel Florianópolis. I am very glad to read about the excellent location, room and staffs. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

TripAdvisor certified review
Couples - 22/02/2015
« Overall Excellent Hotel, But A Few Flaws »

The location of this hotel is excellent. Convenient to nearly everything. While there is a view of the bay, it is across a busy 6 lane road, so it's not as enticing as many other water views. The room was great, bed was typical Sofitel, which is to say, very nice. The room was clean, and everything worked. The shower was super strong and the bath products were top-notch. The only downsides relate to food. We got in late after a very long drive, and just wanted to grab something at the bar. The bartender explained that he was overwhelmed because he was the only employee there. There were only 4 people at the bar. We waited 45 minutes for a club sandwich and hamburger. Neither was good, and my burger was way overcooked. It was tough to get another drink, too, as the bartender was constantly on the phone. Breakfast was fine, but not up to normal Sofitel standards. There was limited hot food, nothing was made to order, and the pancakes and waffles would make any Brazilian question why Americans like these breakfast foods.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour.Thank you for taking the time to tell us about your experience at the Sofitel Florianópolis. I am very glad to read about the excellent location, room and amenities, otherwise i am sorry that your experience did not meet your expectations, regarding the Lobby bar and kitchen situation you encountered, so please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Danilo Scheibler - General Manager

TripAdvisor certified review
Poul B Business - 04/08/2014
« Sad average stay »

Extremely poor service at check in upon arrival. Personel at check were not able to act upon requests and no manager were working at night. Rooms very bad isolated = noise from rooms "next-door" Generally not a good experince. Guess my expectation towards Sofitel were too high.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour. Thank you for taking the time to tell us about your experience at the Sofitel Florianópolis. I am sorry that your experience did not meet your expectations – neither do ours - so please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Danilo Scheibler - General Manager

TripAdvisor certified review
Friends getaway - 31/07/2014
« Excellent »

Excellent room, very clean, with very beautiful view and a very comfortable bed. The perfect stop in a long motorbike travel. -----------------------------------------------------------------------------

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. We were truly pleased to welcome you on next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

TripAdvisor certified review
prchan Couples - 11/06/2014
« worst valet »

Room and restaurant were ok, as expected. Valet was really bad. They took 40 minutes to bring my car on a saturday, with no reason for the long wait. Even the hotel manager did not have an excuse for this, and the only thing he did (after my request) was to certify that my car would be parked close the following times.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. We were truly pleased to welcome you and hope we will have the opportunity to satisfy you more on a next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

TripAdvisor certified review
Mauro S Family - 16/04/2014
« Very nice hotel! »

The hotel is excellent, with nice view to sea and perfect location. This hotel has excellent services, is very clean, is so close to shopping Beiramar and a lot options for restaurants, foods, and transport!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. I am very glad to read about your stay. Please rest assured that I will forward your compliments to my team. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

TripAdvisor certified review
BukitKaugar Solo travel - 13/03/2014
« WEEK »

Florianopolis is a miracle. Hotel in a very beautiful place. SERVICE AND STAFF AT NO 5 STARS. Nobody speaks English. ALL NEED TO REPEAT IN 10 MINUTES. Breakfast is not much. BAD DEADNER.WELCOM TU BRAZIL!!!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour. Thank you for taking the time to tell us about your experience at the Sofitel Florianópolis. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Danilo Scheibler, General Manager

TripAdvisor certified review
Felipe A Couples - 05/02/2014
« Normal Executive Hotel »

The hotel is OK, nothing more than a regular executive hotel. For a Sofitel, the hotel should be better. Staff was below average and pool service really bad, only cheap quality beer and no other options, took more than half hour to bring the order.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for taking the time to post your comments regarding your most recent stay at Sofitel Florianópolis. I was disappointed to hear that your stay was not to your satisfaction. I will ensure that your comments are passed onto the relevant chiefs for improvement and retraining of our staffs. We were truly pleased to welcome you and hope we will have the opportunity to satisfy you on a next stay at Sofitel Florianópolis. Danilo Scheibler - General Manager

TripAdvisor certified review
livetraveller Couples - 03/01/2014
« So so »

Be aware the air conditioning is very weak. We booked a room with front sea view however the room was so hot we were advised to keep the curtains closed all day. Just after 2 days the room temperature was below 25 degrees but then housekeeping turn it off during the day!!! grrrrr

Our hotel has responded to the review
Our hotel has responded to the review

We are pleased to know your feedback over your experience. It’s based on your reviews that we work hard to reach the excellence in our services. Kind regards, Novotel Florianópolis Crew

TripAdvisor certified review
Solo travel - 31/08/2013
« Great Stay »

This was my second time at this hotel, the views as well as the location are great! There is a mall walking distance from the hotel as well as good restaurants. The rooms are nice and cozy and the staff was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience. Kind regards, Novotel Florianópolis Crew

TripAdvisor certified review
Business - 03/06/2013
« sets a very poor standard for a Sofitel »

we booked the 3 most expensive rooms in hotel, with sea views but noisy traffic below, one colleague had a football team having an all-night party in his neighbouring room, I was woken at 5am by loud tv from my neighbouring room, ""magnifico breakfast"" should have been included in our rate so very surprised that we had to pay for an omelette and espresso coffee, disappointed that there was no complimentary drinking water in the room and none of the usual amenities you might expect, TV was accompanied by complicated instructions for 3 accompanying remote controls which I couldn't get to work (instructions didn't match descriptions of remote controls). upon check-out asked the bell-boy to order us a taxi to the airport, he walked outside and then disappeared (on his lunch break ?) and the taxi took 30 minutes to arrive, as an Accor silver member and having paid the top dollar rate very disappointed overall with this level of experience

Our hotel has responded to the review
Our hotel has responded to the review

We are pleased to know your feedback over your experience. Its based on your rereviwes that we work hard to reach the excelence in our services. Kind regards, Novotel Florianópolis Crew

TripAdvisor certified review
Solo travel - 21/04/2013
« For sure I will return :-) but... »

Fitness room small, loud TV. Sauna not really working and not comparable to european standards. Everything over brazilian standards. Very good service, front desk during some times extremely busy. Personel very friendly and willing to help.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience. Kind regards, Novotel Florianópolis Crew

TripAdvisor certified review
Business - 01/04/2013
« Great location, beautiful view »

Stayed in an ocean view room with all amenities, fantastic view and location, only a 15 mn ride from the airport and good access to restaurants and bars. if you like jogging in front of the ocean, your place to stay...

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for choosing to stay at the Novotel Florianópolis and we are pleased to know that you were satisfied with your overall experience. Kind regards, Novotel Florianópolis Crew

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