Hotel - Mercure Palermo Centro
Mercure Hotel Mercure Hotel

Mercure Palermo Centro

4.0/5 2,066 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • FALCONE BORSELLINO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Babysitting on request
  • Indoor tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

93 elegantly designed, perfectly soundproofed rooms equipped with all the modern comforts you need to make you feel at home, including anatomic mattresses, air conditioning and LCD TV with satellite channels.

  • 93 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,012 reviews

Our guest reviews for Mercure Palermo Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,066 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sobesparky Friends - 17/10/2018 AccorHotels certified review
« A most miserable and uncomfortable hotel »

The Palermo Mercure was one of the two or three worst properties amongst my 125 or so hotel nights in the past four years. Having booked a larger upscale room, I got the space but not much else. The highly promoted speedy wifi did not work, and the room had some blue/black fluorescent light on the floor inside the room next to the windows which shined at night to make the building look nicer outside. It also shined in the room unless you closed the blackout drapes as well as the sheers. It was a cave with no natural light upon waking. Upon initially opening the Room 114 door, I was confronted with an overwhelmingly overly sweet room concentrated deodorizer. My sinuses immediately clogged. Airing the room solved nothing. It was missing furniture, and the promised coffee and tea equipment was no where to be found. No light was provided near the desk. The AC would not go below 23ºC or 24ºC at night. It was hot and sweaty for anyone who likes cooler sleeping. Management was advised at various times about all these issues. The easy ones like the lamp was solved. A tray was delivered with a kettle, but the only plug in which it would work had no furniture, so it had to sit on the floor to be used. The AC issue was silly, as management said the thermostat didn’t mean anything; you had to tell them to lower the temperature at the front desk. That request solved nothing. The hotel books large tour groups, and the free breakfast was in a room with no soft surfaces. Forget about a relaxing breakfast as the tour groups took all the tables simultaneously and the clatter and chatter was deafening. The breakfast itself had a great assortment of sugary tortes and cakes, while fresh, healthy sustenance played a minor role. I thought I was in the Sugar Factory restaurant for the first meal of the day. So the basic purpose of a bed and breakfast rate in a superior room was never met. It was uncomfortable and not functional. On the other hand, the staff was always quite pleasant. However I did not stay three nights just for the sweet greetings. In the U.S. the hotels say “We make it right or you do not pay.” At the Palermo Mercure you got, “We want to help you!” Perhaps they did, but they never solved the serious problems which made this a most miserable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Stancato Direttore/Manager

Paul E. M. Couples - 20/09/2018 AccorHotels certified review
« Excellent. The Mercure Palermo Centro provided the standard of service we expect from a Mercure hotel. »

We have no complaints. Everything about our stay was satisfactory. We particularly liked the décor in the bar area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Anonymous Friends - 28/08/2018 AccorHotels certified review

Satisfactorily - enjoyed Alessia at the bar - very pleasant and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with Alessia. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Alessandro Business - 27/08/2018 AccorHotels certified review
« Excellent room, breakfast, service and location. Needs improvement in sound isolation. »

As said, all very nice, especially the availability and courtesy of the personnel. The doors of the rooms are not sound proof, which makes any noise in the corridor (voices, music from the loudspeakers) present in the room. Other hotels have sound isolating doors. Especially annoying is the extremely loud beep of the elevators, so loud to make my ears hurt if I did not get out quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Goran I. Families - 19/08/2018 AccorHotels certified review
« Comfortable stay in central Palermo »

Room very spacious and comfortable. Breakfast excellent. Dinner very tasty. Welcome amenity 24 EUR voucher against restaurant charges for Gold membership. Staff welcoming and helpful. Bar happy hour had great snacks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Goran I., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Anonymous Couples - 03/08/2018 AccorHotels certified review
« Very pleased »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Maybe I. Solo - 20/07/2018 AccorHotels certified review
« For a short stay, so was really good »

Enjoyed the breakfast and bar area, the one really annoying thing was housekeeping trolley In front of my room every morning was really noisy there for hours. And my room was a little small, otherwise all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Bob P. Couples - 12/06/2018 AccorHotels certified review
« Great Location and Service »

Room was very comfortable and Front Desk extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

David H. Couples - 11/06/2018 AccorHotels certified review
« Excellent stay! »

Great room at top of hotel! Staff very helpful, and a good breakfast and nice cocktails! Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Leanne C. Couples - 07/06/2018 AccorHotels certified review
« Excellent location, very helpful staff, nice room »

Excellent location, very helpful staff, nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Stephen Couples - 07/05/2018 AccorHotels certified review
« Great stay »

Great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Peter S. Families - 07/05/2018 AccorHotels certified review
« Peter S. »

Really nice hotel ...very clean and smart ...great room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Friends getaway - 27/04/2018 TripAdvisor review
« Overpriced for the services offered »

Not a 4 star hotel Very Basic breakfast, waiter seats guests in different areas, by their nationality Room had poor Air conditioning+ no ventilation in the bathroom+ bad smell from outdoor when trying to leave windows open Location was central city so lots of noise Waitress refused to serve us a bottle of wine at the bar after midnight Housekeeping very nice. Room very clean. Reception good. I ordered pasta at the restaurant- no taste

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Natalia Couples - 13/04/2018 AccorHotels certified review
« Well located, wonderful hotel with welcoming and attentive staff »

Well located, wonderful hotel, especially for Villa Borghese, we actually walked everywhere. Staff at reception and in the restaurant was very welcoming, attentive and helpful. Breakfast was a feast with lots of options and also a good selection of fresh fruit for the first time in our three weeks holiday in Rome and Sicily. The bed was also the most comfortable out of all 7 hotels we have stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Natalia, We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

Martin M. Couples - 08/04/2018 AccorHotels certified review
« Comfort in a central location »

Very pleasant and helpful service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Palermo Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Stancato Direttore/Manager

D. N. Couples - 20/03/2018 AccorHotels certified review
« Fair 3 Night Stay »

Extremely small room, a/c not working apparently due to the season, needed to open window to cool room which faced a metal stairway, scrambled eggs for breakfast barely edible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darwin N., Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Karen I. Solo - 17/03/2018 AccorHotels certified review
« Reasonable hotel in decent location »

The room was small with no view and there was no tea/coffee making and very little room to move around. It was very hot indeed but you couldn't sleep with the window open and it was centralised heating so no way to change it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Peter C. Solo - 18/02/2018 AccorHotels certified review
« Nice room, excelente location, good internet »

I had a good experience in Palermo Centro, the only point I’d say is that the crew could be a little more friendly, the work was correct and professional, but a missed a more kindness attention. The rest was pretty good. Very well locate and good installation. Everything worked well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Stancato Direttore/Manager

Anonymous Business - 17/02/2018 AccorHotels certified review
« Discreta »

Discreta

Our hotel has responded to the review
Our hotel has responded to the review

Gentile cliente, Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti. Cordiali saluti, Andrea Stancato Direttore/Manager

kencoll Couples - 02/02/2018 TripAdvisor review
« Noisy and Cold »

We were dumped in room 115 right next to a massive and viciously noisy access door serving the underground car park next to this hotel. It operated almost continuously from about 5:00am making sleep impossible! It was supposed to be a "superior" room and should have been carpeted - but it was not. There was no independent heating control during the day - the desk told us it was automatic and had to be turned off during the day ! The worst issue is that there were 7 free superior rooms available that night so there was no need to dump us in 115. So "thank you" to the very experienced receptionist ( judging by her obvious maturity) for allocating 115 to two weary travellers in their 60s - ( maybe she thought we were not tech-savvy so could not cause any trouble). We are Accor Members of many years standing but will never use an Accor Hotel again. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr / Mrs Kencoll, Many thanks for your review of Mercure Palermo Centro. I'm sorry that the room 115 was not up to your expectations. I'm sure that we don't dump anyone of our guest. Room 115 is a superior room and is not carpeted becouse we put the parquet recently. Please allow me to express my sincerest apologies. At Mercure Palermo Centro we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I don't understand how do you know that there were 7 superior rooms free that night, Do you have a passpartout to open all the rooms of the hotel? I really don't understand when our very experienced receptionst give you the key of 115 why you didn't ask for an high floor? since you already knew that there were seven other free superior rooms available. I think this will remain a mistery for me. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

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