Hotel - Mercure Palermo Centro
Mercure Hotel Mercure Hotel

Mercure Palermo Centro

4.0/5 2,012 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • FALCONE BORSELLINO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Babysitting on request
  • Indoor tennis court  (Nearby)
  • Beach and water sports
    • Boat excursions
    • Deep sea fishing/Sea fishing (Nearby)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

93 elegantly designed, perfectly soundproofed rooms equipped with all the modern comforts you need to make you feel at home, including anatomic mattresses, air conditioning and LCD TV with satellite channels.

  • 93 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 1 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Palermo Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,012 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Friends getaway - 27/04/2018 TripAdvisor review
« Overpriced for the services offered »

Not a 4 star hotel Very Basic breakfast, waiter seats guests in different areas, by their nationality Room had poor Air conditioning+ no ventilation in the bathroom+ bad smell from outdoor when trying to leave windows open Location was central city so lots of noise Waitress refused to serve us a bottle of wine at the bar after midnight Housekeeping very nice. Room very clean. Reception good. I ordered pasta at the restaurant- no taste

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

kencoll Couples - 02/02/2018 TripAdvisor review
« Noisy and Cold »

We were dumped in room 115 right next to a massive and viciously noisy access door serving the underground car park next to this hotel. It operated almost continuously from about 5:00am making sleep impossible! It was supposed to be a "superior" room and should have been carpeted - but it was not. There was no independent heating control during the day - the desk told us it was automatic and had to be turned off during the day ! The worst issue is that there were 7 free superior rooms available that night so there was no need to dump us in 115. So "thank you" to the very experienced receptionist ( judging by her obvious maturity) for allocating 115 to two weary travellers in their 60s - ( maybe she thought we were not tech-savvy so could not cause any trouble). We are Accor Members of many years standing but will never use an Accor Hotel again. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr / Mrs Kencoll, Many thanks for your review of Mercure Palermo Centro. I'm sorry that the room 115 was not up to your expectations. I'm sure that we don't dump anyone of our guest. Room 115 is a superior room and is not carpeted becouse we put the parquet recently. Please allow me to express my sincerest apologies. At Mercure Palermo Centro we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I don't understand how do you know that there were 7 superior rooms free that night, Do you have a passpartout to open all the rooms of the hotel? I really don't understand when our very experienced receptionst give you the key of 115 why you didn't ask for an high floor? since you already knew that there were seven other free superior rooms available. I think this will remain a mistery for me. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Family - 22/11/2017 TripAdvisor review
« Nice stay in Palermo »

Mercure quality: no question about. The hotel in Palermo is well located, large rooms very clean and confortable, first class service; the breakfast is fantastic. Regarding the price, we took an special offer. Unforgeatable experience.

Couples - 21/11/2017 TripAdvisor review
« Good location to old town »

The location of the hotel is good, close to the old town. So one can easily walk to most sites in the old town. The hotel itself is the average quality standard for the rooms, facilities and breakfast. The reception staff is friendly and helpful. It is close to the airport bus stop at Politeama, about 10 mins walk away. The public bus stops are very near the hotel on the main road Via Roma. The area around it is safe.

Solo travel - 23/10/2017 TripAdvisor review
« Great Hotel in Palermo »

Mercure Palermo Centro is a great hotel for a stay in Palermo. Stylish, clean, spacious lobby and rooms. Great breakfast each morning as well. It is walking distance to most of the attractions in Palermo so it is easy to get around. The room was quiet and the bed comfortable so I had great sleep.

Eva S Couples - 12/10/2017 TripAdvisor review
« Less then expected. »

I stayed at the Mercure Palermo Centro right after staying in Sofitel Hotel In Warsaw in Poland. Maybe because of such a big difference in level of comfort, I could not appreciate to full extent the Mercure. Location was good, within walking distance to historical part of town, rooms clean and service quick enough, however there were quite a few problems that were not solved in spite of several attempts, like AC that was not cooling satisfactorily. Staff however was attentive and accommodating and, when after the first out of four nights I complained about a noise coming from the street below, I was moved to a quieter room (bigger too, but again with failing AC). Also, at the time I stayed there, hotel was extremely busy which of course didn't help especially during breakfast time when one needed to wait for instance for a table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Eva, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that something during your stay was not as your expectations At Mercure Palermo Centro, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore / General Manager

Couples - 09/04/2017 TripAdvisor review
« Could do better ! »

Hotel accomodation was good, but the breakfast was disappointing - not in quantity but in quality ! For example, the coffee was unacceptable - probably the worst we've tasted in Italy - and the bread/rolls tasteless industrial products. Not what was expected. This is why the overall rating is lower. Nevertheless, it must be added that the staff were helpful and commendable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Michael W, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Palermo Centro, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Couples - 02/04/2017 TripAdvisor review
« centrally located hotel »

The hotel is handy if you are getting the bus from the airport. 10 minute walk to from the bus stop to the hotel. Check in was prompt although we were not given the "Ready to Visit" pack we had booked online. The explanation didn't really make sense to us. The rooms are spacious and has all the facilities you would expect from a Mercure. There is a restaurant serving a decent continental breakfast although we were confused with the dinner arrangements. Having looked at the menu at door and deciding to eat there, we were told that menu was not available, even though it had been put there that evening! However, what we eventually ended up with was nice. Staff are pleasant particularly, bar and restaurant staff. If in Palermo again, we would stay here again.

Couples - 18/03/2017 TripAdvisor review
« Very Hot in the room like a sauna and the hotel cannot do anything! »

The location was great but we could not sleep well in the Hotel and could not spend much time in the room during the day. We stayed 2 nights and we could not sleep well on both nights as it's too hot to sleep and we need to keep the window open and it was too noisy to sleep. We reported this to the quality manager on duty and ask for his advice and he just ask us to open the window even though it's loud. The location of the hotel is great and the breakfast was good. On our 2nd night we were moved to the superior room which we book but then it's just a room with another extra bed in another room and we did not need it anyway as we were a couple and no sofa or seating area at all on the superior room. We love the preparation in the room for our little dog. It will be a great hotel if we can get a good sleep with a cooler temperature in the room or at least provide us a fan. The lobby area felt much cooler then in our room. We felt like sleeping at the lobby as we think getting a good night sleep in a hotel is extremely important but this Mercure Palermo will just let you sleep in a sauna room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato Direttore/Manager

Friends getaway - 24/07/2016 TripAdvisor review
« Avoid this hotel especially in the summer »

We stayed at this hotel in mid-July which is very hot. One of the criteria we looked for in a hotel is air-conditioning. But our expectation was not met. The air-con didn't work properly. Only weak air blew out of the air-con (not cool air). We have adjusted the temp control even to 10 degree but nothing has changed. The air-con is located near the door which is at the opposite side of the beds. So it was impossible for us to feel that weak wind blow from the mulfunctioned air-con. We called the reception and he came to check the air-con and we told him to help us with this problem. He said he couldn't change us the room because the hotel was fully booked. We asked if they have any fan, we can borrow to at least circulate the air. He said they don't have. We asked many other options and he said he would get back to us shortly. He went away and never came back. We were waiting, were so tired and felt asleep in a sauna-liked room. It felt horrible in the morning. In the next morning, we complained to the manager (his name is Danielle). He came up to the room with us and he insisted and argued with different reasons that he didn't see any problem with the air-con. We spent more than 30 mins to argue with him and he didn't listen to us and didn't even say sorry or take any responsibility. If we didn't have a trouble, why would we spent that much time arguing with him. We would rather spend our time enjoying Palermo. He even asked why we didn't change the room last night as if it was our fault?!? At this moment, we're not even sure if it was the truth that the hotel was fully booked on that day. At the end, we left the hotel angry and disappointed. Other than this, it was fine - that's why we didn't give a zero rating. The room is clean and modern. The staff at the bar is very nice. Location is also good - in walking distance to main attractions in Palermo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I'm sorry for your experience with air conditionated. I don't know what happened exactly, but it seems clear that we did a mistake in the resolution of your problem. Please accept our apologize: I'm pleased to read your good words about breakfast, bar and rooms, so I can hope that in the next future, you will come back in Palermo and we will happy to welcoming you again with a special treatment. Thank you again for your time and sorry again for our failings. I wish you a great summer Andrea Stancato

jwhit46 Couples - 19/06/2016 TripAdvisor review
« Palermo Mercure »

Found this hotel to be excellent. Very well situated in the centre of the city:easy to walk to all tourist type destinations. Very clean and staff most helpful. Breakfast was typical of this type of hotel, and offered everything that you wanted without there being a massive selection, but was really ok. Our room was very quiet at night for sleeping.

Family - 05/05/2016 TripAdvisor review
« Very good option to stay in Palermo »

Comperig to the price, comfort, localisation to B&B offer in Plermo Mercure is very good choise.There was no problem with parking Before we moved to the hotel we spent one night in B&B which was nice and highly evaluated but rooms was to small, cold and dark. Breakfast could be better. Recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Many thanks for your review and for the time you spent to write it. There is one problem, I do not understand if your review relates to our hotel or b&b where you say you were the night before, it is quite confusing and can be misleading for users of other TripAdvisor reviewers . The next time you should assess one hotel at a time Thanks anyway

aki20140608 Business - 28/04/2016 TripAdvisor review
« I found pubic hair in the bath room, It's too dirty!! »

I found pubic hair in the bath room and very dirty on the floor. I requested change room but front manager refused it. because fully booked. but usually hotel has some rooms available in this case. I have never seen other accor groups hotel around the world. I shall never stay this hotel future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato

Family - 01/04/2016 TripAdvisor review
« Well located hotel for the centre of Palermo »

The hotel is in a good location for an easy stroll into the centre of Palermo. A good breakfast, and reasonable bar and restaurant facilities. All the staff were very friendly and attentive . The room was nothing special, a bit small and with no air conditioning so it was stuffy at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Thank you for taking the time to tell us about your experience at the Mercure Palermo Centro. I am sorry that something during your stay was not as your expectations At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Stancato

Friends getaway - 21/07/2015 TripAdvisor review
« Perfect hotel!! »

My sister and I stayed here for a week and the service was fabulous!! Modern, clean and good service!! Excellent location too - central to everything!! Highly recommended - room cleaned everyday & breakfast was great too!!

Family - 13/04/2015 TripAdvisor review
« Very Poor Bathroom, high extra charge for kids »

As a gold member I booked the property for 2 adults, I decided to bring a a 10 year old, a 9 year old and a 10-months baby with us. One Kid was anyways included yet I was charged 50 for the extra 2 children. Usually I am charged 10 per kid and sometimes nothing at all considering my status. The room was ok with comfortable beds, the shower and the bathroom were very poor with a non working shower and moldue on the walls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Roberto, as a gold member, I think you spent a lot of your time in hotel. You have booked a double standard room and the day of arrival, you bring with you 3 children: what you would expect? From a double room we had to find a superior room for 4 + 1 cot in a fully booked day for the hotel. 50,00 Euro more with breakfast included is too high? A superior room, 2 more persons and a cot for 50,00 Euro... I'm sorry abut the shower: if you had reported the problem to us, we would have taken steps to resolve this problem immediately. I hope to welcoming you again in the next future: please don't forget to tell us before the kind of room that you will need :) With my Best Regards Andrea Stancato

Family - 13/03/2015 TripAdvisor review
« A great location a lovely stay »

My husband and I enjoyed our stay in all ways. It is an excellent location, the room was lovely, the breakfast delicious, and the service top notch. We look forward to booking again the next opportunity we have to stay in Palermo.

Matildajjh Couples - 12/03/2015 TripAdvisor review
« Great hotel, great location and helpful staff! »

I stayed at the Mercure Palermo with my partner for three nights in March and we had a great time. Pros: Great location. Only a 10mins bus ride (€1.90 pp) from Palermo Centrale station or €15 taxi ride to the hotel. Also walking distance to the port and the shopping area, bars and restaurants. I stayed in a family room which had two double beds and a seating area; the room was huge. The bathroom was great and clean with lots of hot water, great shower too. The staff are friendly and helpful. They gave tips on places to eat and where to go for a drink. Breakfast was good, hot and cold food, cereal, pastries, the same selection everyday however apart from the cakes and pastries which did change. Cons: The tv channels didn't always work and there are only two English channels- but you're on holiday to enjoy yourself not watch TV so may not be a problem for some people. Also the strength of the wifi; worked well in the communal areas but in the rooms, only in certain parts of the room. Overall a very pleasant stay at this hotel. Not only do I reccomend Mercure Palermo but I would definitely stay here again!

Philippe P Family - 22/08/2014 TripAdvisor review
« Good Value for Money »

I was really impressed by the friendliness and dedication of the staff (reception, breakfast, bar and housekeeping staff) which made this trip very pleasant. The hotel is extremely well located for shopping and restaurants. Unfortunately this hotel is very noisy during the night with a poor sound insulation and inefficient double glazing. If you want to sleep or rest it is not possible. The coffee served for breakfast is absolutely appalling but you can ask a coffee made from the bar area which is better. Nevertheless I would recommend this hotel if you don't mind the noise as it is exceptionally good value for money. We had a very big room with a very big bathroom very modern and functional with free Internet.

Stuart B Solo travel - 12/08/2014 TripAdvisor review
« Perfect hotel for a stay in syracusa »

The staff were so nice and friendly and very organized. Checkin was effortless and everything was ready to go. Just two signatures and your key was waiting. The rooms are great Lovely fit out and nice bathroom

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