Hotel - Grand Mercure Bangkok Fortune
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Bangkok Fortune

4.0/5 1,199 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request
  • Darts

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

A 400 spacious and well appointed rooms and suite which combines traditional Thai and international flair of 279 Superior rooms, 47 Deluxe rooms, 19 Studio suites, 39 Club Presitige rooms, 14 one-bedroom suites, a 2-bedroom suite and a Presidential suite.

  • 400 rooms
  • 99 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 36 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,124 reviews

Our guest reviews for Grand Mercure Bangkok Fortune

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,199 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Edward L. Friends - 15/09/2018 AccorHotels certified review
« Friendly and comfortable »

A good experience, except a little noisy from outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward L., Thank you for telling us about your stay at Grand Mercure Bangkok Fortune in such nice words. We are glad you enjoyed your stay and had a good experience. Thank you once again for your feedback and we hope you will give us the opportunity of welcoming you again soon in Grand Mercure Bangkok Fortune. Sincerely, Bodo Klingenberg General Manager

Anonymous Couples - 15/09/2018 AccorHotels certified review
« Love the location, but not the old building and amenities »

The location of the hotel was great. Facilities were rather old. There is a ‘sound’ coming from the safe deposit in room 1729. Also, the kettle is faulty and needs to be replaced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anonymous, Thank you for taking the time to share your comments with us and bringing to our attention the issues you have encountered during your stay. We feel sorry you didn't get the experience you expected from a Grand Mercure hotel. We take note of your remarks and have shared them internally already. As you wrote it, our hotel is very conveniently located and we are happy you could enjoy it. Thank you and please come back and stay with us again very soon. Sincerely, Akshay Raturi Guest Experience Manager

Anonymous Business - 14/09/2018 AccorHotels certified review
« I’s satisfying »

it was great and the staffs are very accommodating and wise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I would like to thank you from my entire team for your embellished comments for your recent six nights stay at our hotel.We are happy our attentions and touch points were well appreciated .It is indeed appreciable when we get applauded for our work.I would like to thank you once again for your comments and we hope to welcome you again Sincerely, Bodo Klingenberg General Manager

Yt O. Business - 14/09/2018 AccorHotels certified review
« Good »

Room upgraded, but I was not provided with any fruit this time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YT O., I am delighted to learn that you had a pleasant stay with us and that you appreciate the upgrade. While I am happy to read that you had an overall pleasant experience at our hotel, Rest assured I have shared your comments with our team and we will strengthen our focus in the specific area that your feedback has highlighted. Please stay with us soon again. We would like to get the opportunity to make you live a more pleasant journey and bring better stories back home. Sincerely, Akshay Raturi Guest Experience Manager

Anonymous Business - 14/09/2018 AccorHotels certified review
« Clean Room with friendly staff »

Buffet breakfast with moderate choices, clean room, friendly staff, convenient location, close to Metro station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for sharing your experience at Grand Mercure Bangkok Fortune. Whilst your stay seems to have been met almost your expectations, we were very sorry to hear about the smell issue. Please rest assured that we will do all we can to improve and to hopefully better serve you again in the future. Thank you once again for the appreciative note and we look forward to welcoming you back soon to Grand Mercure Bangkok Fortune. Sincerely, Akshay Raturi Guest Experience Manager

James Business - 13/09/2018 AccorHotels certified review

overall it is ok, just that the check-in took way too long time. It seems you have to manually key in lots of data, is this entirely necessary?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. James Thank you for taking the time to post a review regarding your recent stay at Grand Mercure Bangkok Fortune and for your candid feedback. I am extremely concerned to read your feedback about the time taking for check-in. Please accept our apologies for that and rest assured that I have informed the front office team to look into this issue promptly, unfortunately we do have to follow the process of taking the guest credit cards details and their valid ID for now. I thank you very much for your patronage and do let us know if we can be of any further assistance to make your stay comfortable. Sincerely, Akshay Raturi Guest Experience Manager

Nenad Business - 12/09/2018 AccorHotels certified review
« Satisfied »

I felt good

Our hotel has responded to the review
Our hotel has responded to the review

Dear nenad, We would like to thank you for choosing our hotel as your accommodation choice and for taking the time to share your appreciation with us. We are pleased to note that your overall visit with us was an good one and that you were satisfied.The team and I, look forward to the pleasure of welcoming you back to Grand Mercure Bangkok Fortune in the near future. Sincerely, Bodo Klingenberg General Manager

Dasho K. W. Business - 12/09/2018 AccorHotels certified review
« Very happy of everything »

Well taken care

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dasho Kunzang W., Thank you for selecting our hotel as your perfect venue for a accommodation and for taking the time to share your comments with us.We are glad to learn that you had an overall pleasant visit and particularly appreciated the dedication of our staff who take good care of you. We wish you a nice weekend and we hope to welcome you very soon again. Sincerely, Bodo Klingenberg General Manager

Candice Families - 11/09/2018 AccorHotels certified review
« Happy and Satisfied customer »

Was served by your manager Mr. Warit with good respect and experience. He is helpful even though we have many requests for our group. Mr Warit is patient, smiley while serving us. Satisfied customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Candice, Thank you for taking the time to convey your comments and for choosing Grand Mercure Bangkok Fortune as your accommodation choice. It is heartening to read that our guests value the helpfulness of our staff and their efforts to provide excellent service.Mr Warit in extends his appreciation to you for your kind acknowledgement and sincerely await your return. Sincerely, Bodo Klingenberg General Manager

L. N. H. Business - 11/09/2018 AccorHotels certified review
« good services since step into the hotel »

Warm welcome, fast check-in/out, staff are very nice and understandable. Only 1 problem is that has to pay by myself (can't pay by the agent) which created a problem with company policy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Nik H., Your kind commendations of our property and services just brightened our day. It was kind of you to point out the various aspects of your stay which you appreciated in particular. Sorry to hear there was a problem with payment but I was glad to hear it was resolved promptly.However may I please suggest you to kindly contact me or our reservation manager directly at h5… for any rooms related query and the team will be happy to assist you, We look forward to welcoming you back soon, and hope that your next visit with us will be as pleasant as the previous one. Sincerely, Akshay Raturi Guest Experience Manager

Sharon S. Families - 10/09/2018 AccorHotels certified review
« Pleasant »

It was pleasant. Staff members were polite and prompt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon S., Thank you for taking the time to convey your comments and for choosing Grand Mercure Bangkok Fortune as your accommodation choice. My team joins me in conveying a big thank you to you for the appreciative note. Please stay with us soon again. We would like to get the opportunity to make you live a more pleasant journey and bring better stories back home. Sincerely, Bodo Klingenberg General Manager

Noraini A. Friends - 09/09/2018 AccorHotels certified review
« comfortable »

Staff very helpful and friendly. Room clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noraini A., Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice.We are most concerned with the satisfaction of all of our guests and your feedback is of great value to all our team. It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to Grand Mercure Bangkok . Sincerely, Bodo Klingenberg General Manager

Ka L. Y. Business - 09/09/2018 AccorHotels certified review
« Large room and convenience »

Large room Stable Wifi Convenience, very close to metro station

Our hotel has responded to the review
Our hotel has responded to the review

Dear KA LOK Y., Greetings from Grand Mercure Bangkok Fortune! Thank you for your nice review about our property, its location, facilities and the comfort of its rooms. We are committed to consistently providing top-notch services to all our guests and compliments such as yours are most encouraging and will always be our greatest reward. Please don't hesitate to come back and stay with us. Sincerely, Bodo Klingenberg General Manager

Helmuth R. Business - 09/09/2018 AccorHotels certified review
« 1500 days and more counting »

I believe that I am a guest who has stayed about 1500 days at this hotel I am part of the family or they are part of mine The breakfast is truly a mixture of many cultures * even have a AUSTRIAN dish that I enjoy I also enjoy the lounge and the room is always the best Mattress are great bathroom is super staff is the best and best informed

Our hotel has responded to the review
Our hotel has responded to the review

Dear HELMUTH R., Thank you so much for this very nice review about the quality of our food and the professionalism of our charming Le Club team. We are so honoured you have been staying with us for so long. Having you recommending to the world our property which, as a consequence, will no longer be your SECRET haven in bustling Bangkok, is the best reward we can get. Thank you again and please stay with us for the next few years, no need to count anymore, just be our guest for the rest of your life! Sincerely, Bodo Klingenberg General Manager

Darcy L. Families - 08/09/2018 AccorHotels certified review
« Hotel was ok but thought would be a bit more upper class »

Staff good. Some rooms pretty old and plumbing not working so well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Darcy L., Thank you for taking the time to share your comments with us and for choosing our hotel as your accommodation choice during your recent visit to Bangkok. It is with sincere regret that we note there were some areas which did not meet your expectations. As for the plumbing issue, please rest assured that appropriate action has been taken by our Director of Engineering with his team to address any abnormality. Please allow me to add that your recent experience was not reflective of our normal high service standards and request you to give us an opportunity to display that to you on your next visit to the city. If I can be of assistance myself, please do not hesitate to contact me directly.Thank you again for choosing Grand Mercure for your recent stay in Bangkok. Sincerely, Akshay Raturi Guest Experience Manager

Anonymous Business - 07/09/2018 AccorHotels certified review

Great service , Great staff espsecially Front Office team. They all nice and kind. Extremly thank you k. Jennie and k. Lek for kindly support our group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, At the outset, allow me to thank you for choosing to stay with Grand Mercure Bangkok Fortune and for taking the time to share your heartwarming, detailed and highly appreciated compliments with us on your survey. K.Jennie and k.Lek both of our Duty mangers indeed make a dream team and they thank you for your appreciative note. Thank you once again for the appreciative note and we look forward to welcoming you back and your whole team at Grand Mercure Bangkok Fortune. Sincerely, Bodo Klingenberg General Manager

Haliza Business - 07/09/2018 AccorHotels certified review
« happy »

Only one comment; there is no clock in the room. Should consider providing a small little digital clock at the side table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haliza, Thank you for sharing your experience at Grand Mercure Bangkok Fortune. We are truly pleased that you enjoyed your overall stay at our hotel. I am extremely concerned to read the area of opportunity that your review has brought to our attention for the improvement, which has been duly noted for future. We thank you once again for your feedback and look forward to welcoming you again to Grand Mercure Bangkok Fortune Sincerely, Akshay Raturi Guest Experience Manager

Peter B. Couples - 06/09/2018 AccorHotels certified review
« extremely satisfied »

Very good but I was charged for my partner in the executive lounge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.peter b., Thank you for sharing your constructive comments regarding your stay with us. Even as there is room for improvement, we are glad to know that you enjoyed your overall experience at Grand Mercure Bangkok Fortune. Your kind words have been shared with the Club team and I am sure they will be motivated to keep up the good work. We hope that you will give us the opportunity of better serving you in the future and we look forward to welcoming you back soon. Sincerely, Akshay Raturi Guest Experience Manager

Jimmy Business - 06/09/2018 AccorHotels certified review
« Great Value, good service staffs. »

Staffs are very welcome. Convenient location. Room are comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jimmy, I am delighted to learn that you had a pleasant stay with us. It is always encouraging for us to learn that our guests are satisfied with our overall services and facilities. Please come back soon and try our facilities on the 12th floor (pool and fitness center), as well as our outlets and our SPA that will be renovated soon to offer the most rejuvenating experience. Sincerely, Bodo Klingenberg General Manager

L. K. S. Families - 05/09/2018 AccorHotels certified review

Front desk provide excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Kwing S., Thank you so much for giving us a top score in your feedback and for you highlighting that we exceeded your expectations in terms of customer service. Our staff works with passion and is pleased to hear from your kind words regarding excellent service they provide. We certainly will try our best to convert your experience to a 5 star one, on your next visits too. Sincerely, Bodo Klingenberg General Manager

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