Hotel - Pullman Basel Europe
Pullman Hotel Pullman Hotel

Pullman Basel Europe Hotel

4.5/5 910 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 15  CHF
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-14:00 + 18:00-22:00
    • Opening hours : Week-end 11:30-14:00 + 18:00-22:00

Business services

  • 10 meeting room(s)
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Hotel location

Our rooms

The rooms provide both a stylish refuge and a place for networking. Among other things, this is ensured by free WIFI/ADSL and a connectivity panel with USB and HDMI ports for the XXL transfer of images and sounds onto the HD monitor.

  • 141 rooms
  • 141 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 4,129 reviews

Our guest reviews for Pullman Basel Europe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 910 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Louise F. Couples - 07/12/2018 AccorHotels certified review
« Perfect short break »

Room was amazing. Staff friendly welcoming and could not do enough for us. Thoroughly enjoyed every minute

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise F., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 07/12/2018 AccorHotels certified review
« Stay next to elevator with minimal gym »

My room was next to an elevator. Ironing board was not in the room but needed to be carried to the room and then didn’t function properly. Gym is pitifully equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your visit. Looking through your booking I could see that you had the room in the residence. Here we have arranged a separate ironing room for the guests on the second floor where our guests come in with their room card 24/7. Our portable ironing boards are for the main house only. I'm sorry that the ironing board didn't work. You are welcome to write me suggestions for our fitness what exactly you missed. I hope to be allowed to welcome you soon again with us. Many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Ana L. C. O. Families - 05/12/2018 AccorHotels certified review
« Perfect stay but disappointing final experience »

Everything went very well, however the last day my family (my mother) had to leave earlier to the airport and left a handwriting note for me at reception desk. When I arrived around one hour later, nobody gave the note after asking specifically for the room number and if my family had already checked out. I left my phone at home and could not get the calls. The error was the the person that received the note did not alert her colleague about the note for me, generating a very stressful and disgusting situation until I could receive an e-mail on my work phone from my brother explaining what had happened. By the way, my mother left the hotel without checking out, as she believed that everything was ok and the supervisor at the room specifically confirmed them that everything was ok. My mother is 80 years old. Regards, Ana Luisa Cepero

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Luisa Cepero O., thank you very much for your feedback. After consultation with my team, we had not received any information at the reception desk for you. Unfortunately your description is not completely conclusive after returning to the hotel. When reviewing your reservation, it was not noted that you are connected to another room. We deposit this always with all room reservations belonging together in order to be able to give exactly such information correctly. Therefore I cannot see in which room your mother was to understand it better. I would be happy to check your mother's booking to see if there was a note on it. But I would also need the name of your mother, because as I said it was not deposited with your booking. I am not sure if I understand you correctly when checking out your mother. Which supervisor did her confirm in the room that everything is in order? If your mother was with us with a group, it can only be the tour leader of the group and not one of our employees. I am sure that none of my colleagues on the housekeeping floor will give such information to guests. All in all I am sorry that you had such trouble to reach your mother in the end and I will be very happy to follow this up with further information from you to clarify it. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Ed R. Couples - 05/12/2018 AccorHotels certified review

Great location, very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ed R., wow... Thank you so much for your amazing rating and such nice feedback. I'm pleased you had a lovely stay with us and hope to welcome you again with us very soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Mary H. Friends - 04/12/2018 AccorHotels certified review
« Very comfortable stay »

The hotel is conveniently located. Our room was comfortable and clean; lighting was good. Reception was well staffed and receptionists were helpful and pleasant. We had a nice lunch in the Bistro when we arrived. Very convenient for town center which is in walking distance though tram service going past the hotel is brilliant. Perhaps ask for a room at the back so you don't hear the trams though they didn't bother us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary H., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Mr T. B. Couples - 03/12/2018 AccorHotels certified review
« Very nice hotel, good staff. »

Nice hotel, staff very good, rooms good, only issue was the room was too warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry B., Thank you for your stay and your really good rating and nice feedback. I will not miss to share it with the entire team. I'm sorry that your room were to warm for you. We would be pleased to welcome you maybe again with us for your next stay at Basel. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 30/11/2018 AccorHotels certified review

- The hotel is conveniently located, the room was clean, the food was great and the staffs were nice. - The room was too warm to be comfortable. - During the shower, water would suddenly turned cold; this happened a few times per shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your visit and feedback on your stay. I'm sorry it was too warm in your room. Also that the water changed from hot to cold while taking a shower. I will pass it on to our technical service to check it out. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Drew Couples - 23/11/2018 AccorHotels certified review
« Great staff that were very helpfull in a very comfortable hotel in the heart of Basel. »

We stayed at this nice modern hotel in the heart of Basel overnight on our way to a river cruise up the Rhein River. The room was very clean and Modern. The desk staff was very helpful and helped us find our way around this beautiful, clean city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drew, Thank you so much for your amazing rating and such nice feedback regarding your stay with us. I'm pleased to read that you enjoyed your stay with us and also your trip in Basel. We look forward to welcome you again with us for your next visit. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Nikos B. Solo - 23/11/2018 AccorHotels certified review
« Always up to the expectations! »

Impeccably clean room and very friendly staff! Great breakfast (top coffee)!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikos B., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Marcia B. Couples - 20/11/2018 AccorHotels certified review

Great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcia B., Thank you very much for your amazing rating. I will not miss to share your feedback with the entire team and are sure that they also will be pleased about it. We look forward to welcome you again with us for your next stay. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Zy H. Business - 17/11/2018 AccorHotels certified review
« Comfortable accommodation experience »

Comfortable accommodation experience: Good bed linings; Nice shower devices; A lot of TV

Our hotel has responded to the review
Our hotel has responded to the review

Dear ZY H. We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Aneta Business - 14/11/2018 AccorHotels certified review
« Recommended »

Nice location, spacy room and all you need inside

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aneta, wow... Thank you very much for your amazing rating and really nice feedback. It's always a pleasure when the guests are happy and we hope to welcome you again for your next stay again. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Ed Business - 13/11/2018 AccorHotels certified review
« very pleasant stay »

friendly staff, good food and great room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ed, Thank you for your stay and your really nice rating as well as your rating. We all would be very pleased to welcome you again with us very soon again. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 10/11/2018 AccorHotels certified review

The room and bed are nice and comfortable. Staffs are friendly and professional. However, I can smell smoke in my room. The smoke may came through ventilation which means someone was smoking in their room?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay. I'm sorry that your room smelled smoky and will check with our housekeeping if anyone smoked illegally in any other room. I hope to see you again very soon. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 08/11/2018 AccorHotels certified review
« All fine, clean and quiet room. »

Good welcoming at reception, nice room on the 6th floor. No upgrade this time. Quick check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your really nice feedback. I am very pleased that you were warmly welcomed and have already forwarded your check-in feedback to my colleagues. Unfortunately she forgot to inform you at check-in that you have received an upgrade. I could see from your booking that you had booked a Classic double room and received a nice upgrade to a double room with terrace. I hope to welcome you again for your next stay. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Marek Families - 08/11/2018 AccorHotels certified review
« Great hotel in a very convient location »

The whole stay was perfect. Especially the hotel staff serving the breakfast and the bartenders were very friendly and helpful. Hotel is situated in a very convenient location - easy to reach Messe, both railway stations and the Old Town. Our room was spacious and well equipped and clean. All was really perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marek, Thank you very much on behalf of my colleagues for this great review and feedback. I am sure they will be more than happy about it. We look forward to welcoming you back soon. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Lee D. Business - 07/11/2018 AccorHotels certified review
« Loud smelly room without functioning heat/air conditioning - finished off with overpriced taxi to airport »

Normally I am asked if it is okay before I am given an "accessible" room. This wasn't done. The room (bathroom in particular) had a terrible smell - like feces. This was made worse by the HVAC not working. I complained about the HVAC to the front desk, but nothing was done. I had to keep the window open to tolerate the smell. This resulted in a very noisy night due to the fair at the Messeplatz. Reception booked me a taxi to the airport and told me I would be charged by a meter and it would be 40-50 CHF. There was no meter and I was charged 65 CHF. When I was given the keycard for the room. It was impossible to read the room number (and I'm used to reading numbers in Europe). I had to return to the lobby to ask for the room number. The creamer provided with the instant coffee in the room was spoiled (not a powder, but in big chunks). I could go on, but I'd rather forget the visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee D., Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Jung Business - 07/11/2018 AccorHotels certified review
« Fantastic stay »

I could not ask for anything more for the stay. The hotel was very clean and close to where I wanted go, and had a very reasonable rate and great service. What more could one ask for?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jung, wow... many thanks on behalf of the whole team for this fantastic evaluation. I am happy that you were completely satisfied and felt so comfortable. I hope to welcome you again soon. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

H. Business - 06/11/2018 AccorHotels certified review
« Good hotel, attention to detail/ service has opportunities to develop »

Constant business traveler since September

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., Thank you very much for your visit again. I am pleased that you like the attention to detail. We always do our best to fulfill all wishes of our guests. Also the team at the reception is in constant development and gives its best. I hope that you will notice it during your next stay also positively. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Katherine B. Business - 06/11/2018 AccorHotels certified review
« The hotel was clean and modern and reasonably priced. »

I really appreciated the helpful staff who were always available to answer any questions that I had (I was traveling from the US). The location was close to the conference center, which was very helpful. The hotel overall was clean, quiet and modern. I really enjoyed the layout of the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine B., Thank you very much for your really great feedback and rating regarding your stay with us. I will not miss to share your feedback with the entire team. We would be pleased to welcome you again for your next visit as our guest. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

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