Pullman Basel Europe Hotel 4 stars

TripAdvisor rating 4.5/5 944 reviews
Pullman Basel Europe
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Hotel extras

  • 141 elegant rooms with free Wi-Fi, fitness with garden views and underground parking on site

  • 2 restaurants - "Bistro Europe" with regional cuisine and "Les Quatre Saisons" for gourmets

  • Located in the city, near the Rhine river, the old town and the Messe Basel exhibition center

  • Complimentary BaselCard to use public transport free of charge and to enjoy others benefits

  • 6 modern meeting rooms with day light, latest equipment and air conditioning

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 CHF
  • Babysitting on request
  • Air conditioned
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 10 meeting room(s)

Hotel location

Pullman Basel Europe

Clarastrasse 43
4058
basel
switzerland

Tel: +41616908080

Fax: (+41)61/6908880

Contact email

Check-in from 14h00

Check out up to 12h00

  • BASEL TRAM :   1;2;6;14;15;21 Messeplatz

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 9.5km / 5.9 miles

  • By plane

    ZURICH AIRPORT At 80km / 49.71 miles

  • By train

    DB BAD BAHNHOF At 0.5km / 0.31 miles

  • By train

    SBB CFF At 1.5km / 0.93 miles

GPS :47.563069, 7.59784

Our accommodations

The rooms provide both a stylish refuge and a place for networking. Among other things, this is ensured by free WIFI/ADSL and a connectivity panel with USB and HDMI ports for the XXL transfer of images and sounds onto the HD monitor.

Classic Double Room with a queen-size or king-size bed

  • Max. number of persons: x2
  • Area: From 19
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Classic Double Room with a queen-size bed, its own roof terrace and garden view

  • Max. number of persons: x2
  • Area: From 21
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Superior Double Room with twin beds or one king bed

  • Max. number of persons: x2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Deluxe Room with twin beds or one king-size bed

  • Max. number of persons: x3
  • Area: From 27
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Classic Single Room with 1 Single Size Bed

  • Max. number of persons: x1
  • Area: From 18
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Junior Suite with a king-size bed, Nespresso machine and its own roof terrace, garden view

  • Max. number of persons: x2
  • Area: From 33
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

LES QUATRE SAISONS

Type of cuisine: Gourmet

"Les Quatre Saisons" is a culinary experience that has received 18 Gault Millau points and 1 Michelin star. Guests can enjoy excellent haute cuisine from multiple award-winning chef Peter Moser in relaxed surroundings.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BISTRO EUROPE & LOBBY BAR

Photo non contractuelle / Strictly non binding

Pullman hotels are places to meet people. The best example of this is the hotel's new "Europe Bistro." Here, you can meet for a casual lunch or dinner and enjoy delicious regional specialties.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 335 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 260 people

Find out more
Pullman Basel Europe Meeting Room

Our guest reviews for
Pullman Basel Europe

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

4,472 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

944 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Great Hotel, but...

Customer review rating 4.6/5

Andrew L. Business - 14/04/2019 AccorHotels certified review

The stay was great but I did not receive any recognition as a Gold member. No offer of a room upgrade, even though the hotel seemed half empty, and I had to ask for my drink voucher.

Dear Andrew L., Thank you very much for visiting us. I'm terribly sorry to read that there was a but to your first impression. After checking your status I had to find out that the wrong member status was sent to us. I am very sorry about that. This should not have happened. Of course I adjusted your status immediately. Your booking dato was in a Classic double room with terrace. Here we assume with every booking that the preference is on terrace. Thus an upgrade - related to terrace - would have been possible only in our Junior Suite. Since we were fully booked during your stay on Monday and Tuesday, we unfortunately had no opportunity to give you an upgrade for your visit. I would be pleased to surprise you positively during your - hopefully - next visit. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

enjoyable

Customer review rating 4.6/5

Filip Couples - 10/04/2019 AccorHotels certified review

relaxed environment, helpful staff

Dear Filip, Thank you for being our guest and your really nice feedback. We are pleased that you had an enjoyable stay with us and hope to welcome you again for your next visit. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Brilliant

Customer review rating 4.6/5

Eileen B. Couples - 04/04/2019 AccorHotels certified review

We loved staying at Pullman Basel lovely clean smart hotel with really friendly and helpful staff

Dear Eileen B., Thank you so much for your amazing rating. Wow.... We are pleased that you had such a lovely stay with us and hope to welcome you again very soon. Regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Great stay

Customer review rating 4.6/5

Anonymous Business - 04/04/2019 AccorHotels certified review

I know the hotel well as this has been my 6 of 7th stay. Nice reception and I'm very happy with the upgrade I got. I enjoy the location of the hotel and even being so close to all, it's a quiet oase.

Dear Guest, Thank you so much for your really great feedback and rating. We look forward to welcoming you again and again and hope for many more visits from you. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Fine but disappointed Business Center Computer Printer not working

Customer review rating 4.6/5

James R. Business - 04/04/2019 AccorHotels certified review

I am always treated very well by your staff. One of the main reasons I choose your hotel is the ability to get assistance with the printing of my documents for my business meetings. Your staff gladly helps me, but I tried to use the business center printer to not bother them. It was not working due to the Yellow toner being out. I told the front desk and they said they would order some but did not keep toner on hand due to cost reasons. The second day I checked and nothing had happened. Again, your staff was glad to help me print out what I needed. This was just annoying not to see the problem resolved.

Dear James R., thank you very much for your feedback. Unfortunately my team forgot to inform me about the last toner in stock as well as that the toner in the Business Corner was empty. Only through my own random check did I see that it was empty and had to order new ones because unfortunately there weren't any reserves left. I trained my team again and informed them that I always have to be informed when the last toner is removed, because the order of the backup toner of course takes a few days until it is delivered. I'm sorry that there were such circumstances and that my team didn't inform me as expected. However, I have now checked the cane and have everything in stock again so that it cannot happen again. I am looking forward to your next visit. Thank you very much for your feedback. Regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Overpriced

TripAdvisor rating 4.5/5

Q31Sugar Couples - 23/03/2019 TripAdvisor review

We booked 3 nights via the Accor reward scheme, of which we are members. A total price for 3 nights was quoted and we booked the B&B no refund deal as it seemed the best value. Only after booking was the price broken down and we realised that the second night was twice as expensive as the first night and the third night 3 times as expensive as the first night. We subsequent found out this was a price hike due to a trade show in the exhibition centre. We also thought parking was very expensive at 24 CHF per night. It seemed very much a business traveller style of hotel.

Dear Q31Sugar Thank you for visiting us and taking the time to give us your feedback. In fact, Baselworld took place during your stay. This is the biggest jewellery and watch fair. Unfortunately I can't take a closer look at your booking as I can't assign you by nickname. The price differences described by you refer according to availability and demand. We have a dynamic pricing structure, hence the different rates per night. With 24CHF per night for our hotel guests, we are in relation to the prices for the parking in the midfield or in comparison even below the usual tariffs in closer surroundings. Thank you again for your visit and feedback. We would be pleased to welcome you again. Kind regards Patricia Randazzo Front Office Manager

No warning about Fasnacht

Customer review rating 4.6/5

Anonymous Business - 20/03/2019 AccorHotels certified review

I did not sleep for 2 nights because of the Fasnacht outside my window. Someone at the hotel really should have given a courtesy notice either during the time of booking, and ESPECIALLY during check in that my room would be located facing the street where people play trumpets and drums until 4AM in the morning.

Dear Guest, thank you very much for your feedback. I'm sorry that you felt disturbed by the Basler Fastnacht. For this we had sent all our guests a pre-information e-mail on 02/03. You also received this according to the guest data. If this should have gone down from your side I am sorry that you did not notice our Mail. Since we have already informed all our guests in advance, we have assumed not to mention this any more at Check In as this was obvious. The Superior Double category you have booked is - except for a total of 8 rooms - all of them facing the street. The fact that we could not assign you an upgrade or a quiet room in this category is due to the fact that they were already occupied. For the carnival we were also completely booked out whereby we did not have much leeway. Also we could have given you Oropax at any time. We were specially equipped for our guests. Many thanks again for your open feedback. We would be happy to welcome you again outside of a carnival to convince you of us. Yours sincerely Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Very nice stay

Customer review rating 4.6/5

M_c Business - 15/03/2019 AccorHotels certified review

Bed was soft, pillow was soft and thin. I missed having muffins for breakfast but everything else was very good. The staff were more than helpful and always very very nice.

Dear M_C, Thank you for being our guest and your really nice rating as well as your good feedback. I'm pleased to read that you had a lovely stay and hope to welcome you again with us for your next visit at Basel. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Best Hotel for Fasnacht

Customer review rating 4.6/5

Nigel F. Solo - 13/03/2019 AccorHotels certified review

My fourth time to see Fasnacht. Hotel is ideally placed by a Fasnacht Committee judging point so all marchers are presenting their best. Lovely comfortable room on the first floor front so able to rest there when it rained and still see the parade . Staff very friendly and hotel facilities superb.

Dear Nigel F., wow... thank you very much for this great review of your visit to us. We are pleased that you were our guest at this carnival and could enjoy it so well. We would be very pleased to welcome you again to the Fastnacht 2020 and of course also very much before. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM
Customer review rating 4.6/5

Kazu Business - 11/03/2019 AccorHotels certified review

Needs room ware.

Dear Kazu, Thank you very much for your visit and the feedback you have given us. I'm sorry if you found our rooms too simple. We refrained from using special decorations in the room because you can't meet everyone's taste here and we prefer to keep the rooms discreet, simple and timeless. Nevertheless I hope to welcome you again soon. Regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM
Customer review rating 4.6/5

Anonymous Business - 09/03/2019 AccorHotels certified review

Very good, great location and useful amenities.

Dear guest Thank you so much for taking the time to evaluate us. We are pleased about your positive feedback and that you liked the location and amenities. We are very happy to welcome you back again. Sincerely, Andrea Volk Front desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Miss

Customer review rating 4.6/5

Jessica C. Families - 05/03/2019 AccorHotels certified review

My Family and I got a free room upgrade that I did not expect which was very nice. Furthermore the room was very spacious and it was very clean. The best hotel experience I've had and I am very pleased with the price I paid for it.

Dear Jessica C., Thank you very much for your great review of your stay. I am happy to read that we were able to surprise you with our free upgrade and that you and your family had a great time with us. We would be happy to welcome you again soon. Many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Very satisfied from the start ( booking , hotel services, welcome drink...)

Customer review rating 4.6/5

Kamel K. Families - 25/02/2019 AccorHotels certified review

Good experienced personal with special care to me and my family. I felt in a soft hands care.

Dear Kamel K., Many thanks on behalf of the whole team for this great review of our house and our service. I am very happy to read that you liked it so much with us and that you and your family felt completely at home and are convinced of our service. I will not miss sharing your great feedback with the entire PULLMAN Basel Europe team and hope to welcome you and your family back soon. Many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Very satisfied with my stay

Customer review rating 4.6/5

Caroline W. Business - 25/02/2019 AccorHotels certified review

I was very pleased with my stay in your hotel. Quite and spacious room in the residence, well equipped meeting room. Excellent business lunch in your restaurant.

Dear Caroline W., Thank you very much for this great review and the great feedback on your visit to our PULLMAN Basel Europe. I am glad that you enjoyed it so much and that you had a pleasant stay with us. We hope to welcome you again next time as our guest. Regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Residential feel in the middle of down town

Customer review rating 4.6/5

Dave Business - 22/02/2019 AccorHotels certified review

The staff was friendly and accommodating to my language barrier. Restaurant was outstanding and there was always amenities easily accessible,

Dear Dave, Thank you for being our guest. I am very pleased to read that we were able to offer you a pleasant stay and that you felt so comfortable. I am very pleased about your great rating and the great feedback and will share it happily with my colleagues. We would be very delighted to welcome you again soon and hope that this stay will be as pleasant as the previous one. Until then many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

ONE OF A KIND

Customer review rating 4.6/5

Elena P. Couples - 20/02/2019 AccorHotels certified review

Everyone at the hotel was very helpful and friendly with us. we enjoyed our staying. we would definitely choose it when we travel abroad.

Dear Elena P., Thank you so much for your amazing rating and your stay with us. I am really happy to read that you had a lovely tay with us and would choose us again. We also do hope to welcome you with us again. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Work Stay in Basel

Customer review rating 4.6/5

Julie Business - 18/02/2019 AccorHotels certified review

The stay was pleasant. The person working at the front desk was very nice, and checked us in early since there was an available room. The 24-hour fitness facility was very convenient and clean. I will stay there again when I come back in June.

Dear Julie, Thank you so much for your visit and your great rating and feedback. It's a pleasure to read that you enjoyed your stay and will be back with us in June. We look forward to welcome you with us again. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

An excellent stay!

Customer review rating 4.6/5

Anonymous Business - 18/02/2019 AccorHotels certified review

Everything was excellent (Check in - check out - room - housekeeping - breakfast - lobby - elevators etc.) Staff extremely good, polite and helpful. Congratulations!

Dear Guest, wow... thank you very much for this great review. I'm very happy that the staff stayed in such a positive memory and made such a great first impression. We would be very pleased to welcome you again next time in Basel. Until then Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Wonderful

Customer review rating 4.6/5

Indah P. Business - 17/02/2019 AccorHotels certified review

Everything was great, excellent front desk, housekeeper and bfast staff during my stay. But breakfast is very simple and timing should be a bit longer, say 11am. Shower (the cold/hot water tap) should be more stabilize instead of intermittenly cold and hot.

Dear Indah p., Thank you very much for your stay and the great evaluation. I am happy that the Pullman team could convince you so. I am pleased to record your point of improvement regarding breakfast and times and forward it to my responsible colleagues. I am sorry that the water had too strong fluctuations when showering. Also here I pass it on to our technicians. We would be delighted to welcome you back soon and hope that your next stay will be as positive as the previous ones. Until then dear greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Disappointed

Customer review rating 4.6/5

Colin H. Couples - 17/02/2019 AccorHotels certified review

Not enough staff at check in and the basics were missed.

Dear Colin H, Thank you very much for visiting us. Sorry to read that you were disappointed by your stay this time. After reviewing your booking you had booked a Classic Double with terrace this time. Your preferences: Courtyard side; Top & away from the elevator we could satisfy you. We would have liked to upgrade you to the Junior Suite as only this category still has a terrace. Unfortunately these were both occupied during your stay. Thus we left you the booked category with terrace fixed and paid attention to your preferences. We try to give all our Accor Members a nice upgrade. Of course we can only do this according to availability. Therefore I am sorry that we could not fulfill this benefit for you this time. I am surprised that your room has been made, but no fresh glasses and additives have been refilled. I will clarify this with our housemaid because I cannot answer and control this from my side unfortunately. Maybe next time we will be able to convince you more of us and would be happy to welcome you as our guest again. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM
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