Hotel - Pullman Basel Europe
Pullman Hotel Pullman Hotel

Pullman Basel Europe Hotel

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4.5/5 810 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 113.40 CHF Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Pet allowed 15  CHF
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-14:00 + 18:00-22:00
    • Opening hours : Week-end 11:30-14:00 + 18:00-22:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms provide both a stylish refuge and a place for networking. Among other things, this is ensured by free WIFI/ADSL and a connectivity panel with USB and HDMI ports for the XXL transfer of images and sounds onto the HD monitor.

  • 141 rooms
  • 141 non-smoking rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 3,301 reviews

Our guest reviews for Pullman Basel Europe

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 810 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ah Business - 12/01/2018
« good for business travel »

very pleasant stay in a nice hotel. However, it would be good if the bistro menu was updated as it hasn't changed in 2 years.

AccorHotels certified review
Matthias Couples - 11/01/2018
« Worth it »

Me and my wife arrived around 6pm. Check in was quick, helpful and professional. The room was upgraded, due my gold membership. However, we had to move to another room because the TV was not working. Also the glasses for drinks weren’t proper cleaned. Housekeeping could have done a better job. With the 2nd room everything was fine. Overall staff was friendly and helpful. We really enjoyed the stay.

AccorHotels certified review
Anonymous Couples - 09/01/2018
« Very Good. »

Breakfast was crowded in an area that was cramped. Otherwise hotel is clean, bathroom superb, bed very comfortable and staff helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and we hope to welcome you again with us. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Hw Couples - 09/01/2018
« Rock solid »

Met expectation on quality, good location

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr Hartmann, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat. Wir würden uns freuen, falls Sie die Zeit finden, wenn Sie Ihre positive Erfahrung auf TripAdvisor mit der ganzen Welt teilen. Sie können folgenden Link folgen und uns beurteilen. http://www.tripadvisor.de/UserReview-g188049-d206264-m11765-Pullman_Basel_Europe_Hotel-Basel.html Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
James B. Couples - 06/01/2018
« A very pleasant experience »

From the moment we checked in to our departure, our stay was very enjoyable. The desk staff are virtuous and helpful. The location made it easy to access the tram or walk to the train station. The hotel is clean and quiet. Breakfasts are tasty with a wide variety of foods to prepare you for the day. Dinners are delicious and portions are generous. Overall, the hotel made our two-day stay very comfortable and pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be a great pleasure for us if you could share your positive impressions of the Pullman Basel Europe Basel with the whole world on TripAdvisor. You can just follow the link and rate us http://www.tripadvisor.co.uk/UserReview-g188049-d206264-m11765-Pullman_Basel_Europe_Hotel-Basel.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Amanda P. Couples - 04/01/2018
« Another excellent stay »

Very welcoming, efficient, comfortable clean and and an excellent breakfast. The mobility card is also really appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Mark B. Friends - 04/01/2018
« OK. »

Room was too hot, and frustrating to have to reset the thermostat every time we left the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Boyer, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Swa Couples - 04/01/2018
« Ok, but with limitations »

Warm welcome, easy check-in. Room fine, but mattress caused back pain after 2 nights. Noise due to refurbishment work in the afternoon. No food available in the restaurant during the afternoon.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Stenzel, wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Pullman Basel Europe die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Pullman setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Sara Couples - 04/01/2018
« Excellent stay, friendly staff and wonderful breakfast »

Excellent stay, friendly staff and wonderful breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Shams, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Jiaying W. Couples - 02/01/2018
« perfect! »

We have two great nights. The dinner is perfect. Room service is pretty good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. w., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be a great pleasure for us if you could share your positive impressions of the Pullman Basel Europe Basel with the whole world on TripAdvisor. You can just follow the link and rate us http://www.tripadvisor.co.uk/UserReview-g188049-d206264-m11765-Pullman_Basel_Europe_Hotel-Basel.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
J0n Families - 01/01/2018
« Underwhelmed »

As a Le Club Platinum member, I was less than impressed overall with this hotel. The hotel and its facilities were average. The room was adequate and quiet and the bed/pillows were comfortable, but the shower was absolutely terrible. The water randomly changed to scalding hot or freezing cold regardless of when you took a shower. The front desk staff weren't always attentive and on 3 different days I had to return to the front desk to have them re-validate my parking card. It wouldn't have been so bad, but I blocked traffic as I had to back out of the exit ramp, park my car, and return to the front desk (2 floors up) so they can re-validate the card. On a positive note, the breakfast buffet and meals in the restaurant were nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for the great review of our hotel! I am sorry that your experience regarding the parking did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
W. D. Couples - 28/12/2017
« Mr W. D »

Efficient check in & out Helpful info about city Basel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Woo, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Jules Couples - 28/12/2017
« Good Location, Friendly Staff, Nice modern Room »

Room is v clean and modern. Good location, tram stops outside the door with easy access to town

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be a great pleasure for us if you could share your positive impressions of the Pullman Basel Europe Basel with the whole world on TripAdvisor. You can just follow the link and rate us http://www.tripadvisor.co.uk/UserReview-g188049-d206264-m11765-Pullman_Basel_Europe_Hotel-Basel.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Ian W. Couples - 28/12/2017
« Great stay and customer service »

Massivebeds, great sleep, staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be a great pleasure for us if you could share your positive impressions of the Pullman Basel Europe Basel with the whole world on TripAdvisor. You can just follow the link and rate us http://www.tripadvisor.co.uk/UserReview-g188049-d206264-m11765-Pullman_Basel_Europe_Hotel-Basel.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

TripAdvisor review
Couples - 26/12/2017
« first experience in Europe. »

This was our first experience in Europe. My grandfather was aSwiss hotel man so I had heard some stories though he died before I was born. The welcome was excellent because of a friendly & professional staff. For Americans the lack of some small things mught be a slight bother but the charm over rides that. The fact that the door key is necessary for the elevator seems like a good idea for the USA. One strange thing was two rnt Rd ances tk the WC but no doors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GrandpaGene, Thank you for your stay with us and your nice review regarding your stay. It would be our pleasure to welcome you again as our guest. Kind regards Patricia Randazzo Front Office Manager

AccorHotels certified review
Anonymous Solo - 24/12/2017
« Wonderful »

The facilities at the hotel were delightful. My one complaint would be that the door was not very soundproof and I would often hear people walking past which would wake me from my sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chloe, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be a great pleasure for us if you could share your positive impressions of the Pullman Basel Europe Basel with the whole world on TripAdvisor. You can just follow the link and rate us http://www.tripadvisor.co.uk/UserReview-g188049-d206264-m11765-Pullman_Basel_Europe_Hotel-Basel.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Kristine H. Solo - 20/12/2017

Everything was excellent except the room was much too hot. The window was high, difficult to reach and altho it cooked the room a bit it also allowed the noisy street traffic siunds in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristine, Thank you very much for your great feedback on your stay. I'm sorry if the room was too warm for you. We always try to keep a comfortable room temperature for our guests. Unfortunately, the preferences vary a lot, so that it is too hot for some, for others too cold. For your next visit I would like to recommend you one of our beautiful deluxe rooms. These are all faced to the courtyard. Here you hear - except for birdsong - nothing from the street. I wish you a merry Christmas and a great start into the new year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

TripAdvisor review
Couples - 20/12/2017
« Disappointed »

From very begging the receptionist who attended us on check in was rude, all time giving preference to calls, to talk to colleagues and making us wait. We arrived early so right after checking we leave our bags and went to walk through the city. When we get back, we found out the room is fitted as single, for 1 only. Everything is for one, towels, pillows, amenities etc. After our call to reception, we faced the same girl who attended us entering our room with a master key WITHOUT any knock to the door. EXCUSE ME???!!! It's rude and not worth for be international hotel. On the other hand, she haven't brought a small pillow, I had to request again, and the answer was... WE DON'T HAVE MORE as said, absolutely disappointing stay to never get back, either recommend anyone Appreciate to transfer my comments mail to manager and you try to improve the service The only answer from the hotel was that they are sorry and will talk to the stuff No compensation no any purpose as a solution

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phoebe N, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Patricia Randazzo Front Office Manager

AccorHotels certified review
Marjorie H. Couples - 18/12/2017
« Lovely hotel in excellent location »

We had one night in Basel but we would have loved to have stayed at the hotel for longer. So nice to get a really spacious room and so well designed with lots of storage space. Very friendly staff too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marjorie, wow... Thank you for your amazing rating and such nice feedback regarding your stay with us. It's a pleasure to read that you enjoyed your stay with us. It would be a great pleasure for us if you could share your positive impressions of the Pullman Basel Europe Basel with the whole world on TripAdvisor. You can just follow the link and rate us http://www.tripadvisor.co.uk/UserReview-g188049-d206264-m11765-Pullman_Basel_Europe_Hotel-Basel.html The entire Pullman Basel Europe Team wishes you merry christmas and hope to welcome you as guest again soon. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Douglas Couples - 17/12/2017

Always well looked after by patricia and her team. Thankyou.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Douglas, Thousand thanks for your great feedback. I am always happy to welcome you as a guest. Although I do not always see you. I hope you will come again next year and wish you a great time for Christmas and New Year's Eve with friends and family. Many greetings and see you soon Sincerely, Patricia PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

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