Hotel - Pullman Basel Europe
Pullman Hotel Pullman Hotel

Pullman Basel Europe Hotel

4.5/5 887 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-14:00 + 18:00-22:00
    • Opening hours : Week-end 11:30-14:00 + 18:00-22:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms provide both a stylish refuge and a place for networking. Among other things, this is ensured by free WIFI/ADSL and a connectivity panel with USB and HDMI ports for the XXL transfer of images and sounds onto the HD monitor.

  • 141 rooms
  • 141 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,902 reviews

Our guest reviews for Pullman Basel Europe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 887 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Diann Friends - 18/09/2018 AccorHotels certified review
« Lovely property, great service, wonderful breakfast »

Great location for sights with tram. Liked staying outside main tourist spot. One complaint...air conditioner. Was told someone would check it out. No one came although we waited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diann, Thank you very much for visiting us and for this great review of your stay. I am glad that you enjoyed your stay with us. I am sorry that nobody helped you with the air conditioning. Unfortunately I cannot understand why nobody helped you, but I will point out my team again because this belongs to our standard and someone should have helped you with it. Please excuse this issue again. I would be pleased to welcome you again as our guest on our next visit to Basel. Until then many greetings from Basel Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Sarah Couples - 13/09/2018 AccorHotels certified review
« Lovely hotel, excellent locations, reasonably priced, loved the balcony »

Very much enjoyed our brief stay. From welcome to departure staff were friendly and efficient. The hotel is very well appointed but not overpriced, and the balcony was a great addition for the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, wow... Thank you very much for your amazing rating and such nice feedback of your stay. I'm really pleased that you had a lovely stay and you enjoyed your balcony. I hope we have the chance to welcome you again as our guest for your next visit at Basel. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

W H. Couples - 13/09/2018 AccorHotels certified review
« Lived up to our expectations »

Reception staff very helpful, efficient and friendly. Food in Bistro was excellent. Breakfast had a good choice something for everyone and of very good quality, staff at breakfast were friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W H., wow.. Thank you very much for your amazing rating for your stay with us. I'm really pleased to read that you enjoyed your stay and we were able to accommodate you in a pleasant way. I hope you will be our guest again for your next visit at Basel. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

F J. K. Couples - 13/09/2018 AccorHotels certified review
« A great overnight experience makes us want to return. »

The Pullman Basel has a good location, wonderfully quiet rooms well decorated in a modern style we appreciate. The bar and bistro rooms served a plentiful buffet breakfast that set us up for a day of exploring the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F J K., wow... Thank you on behalf of the entire team for your terrific rating and such nice feedback of your stay. I'm really pleased to read that you had a lovely stay and hope to welcome you again as our guest for your next visit at Basel. Till then kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Samantha R. Families - 12/09/2018 AccorHotels certified review

Clean and fresh exterior. Welcoming and modern hotel lobby. Staff were helpful and friendly. Breakfast was fresh and plentiful. Hotel rooms were modern, clean and fresh. We were travelling with a toddler and requested a travel cot. The cot provided was not a cot but in fact was a laundry basket which the maids use to collect linen. This was not ideal or hygienic! The cot mattress did not fit in the laundry bin, leaving gaps around the sides where he rolled down onto the metal base. Ideal location, close to public transport and a couple of bars/restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha R., Thank you very much for your visit and the good rating. I am not sure if I have read the point regarding the baby cot correctly. But I'm sure we didn't put a laundry basket in the room as a baby cot. We don't even have a laundry basket because the laundry is collected in the usual hotel laundry trolleys. The cribs are the usual travel cots for small children. If you expected something different, I'm sorry. For safety reasons, we do not have wooden cribs for infants, otherwise there is a danger that the children could injure themselves with wooden splinters. Thanks anyway for your feedback Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Poljon X. Couples - 12/09/2018 AccorHotels certified review
« Mr »

Very nice hotel, wel furnished, centrally located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poljon X., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Lynn S. Friends - 12/09/2018 AccorHotels certified review
« Extremely good stay, minor issues but didn’t spoil the break »

Check in was quick and reception staff, professional and helpful in the main, one chap wasn’t that sure about walking tours we asking him about, but other than that the reception team were excellent. Room was clean, comfortable and loved the controls, however English tea bags and fresh milk would have been welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn S., Thank you very much for your great review of your stay. I am glad that you liked it with us. I hope that you have found your hiking route well. We would be pleased if we could welcome you again times with us. Many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

M. S. Solo - 12/09/2018 AccorHotels certified review
« Great Room and location »

I had a room in the Residence, surrounded by gardens, very quiet. The only problem: there seems to be a lack of communication between the day and the night shift at the front desk. I had told the front desk several times to let the night staff know that they could call me at no matter what time my bag would arrive that night. I spent a sleepless night (reading) but did not constantly want to bother the front desk so only called once. When I got up early to go to the airport and check there on my bag I found out at the desk that it had arrived at 2:00 am but they "did not want to bother me"!! The same thing the morning I left - I had asked the desk to order me a taxi at 4:15 am but when I got down, the agent there was not aware of it, he did not have "a list". He was just going to call a taxi when the driver of the limousine service that has the contract with you showed up. So, the taxi was ordered it was just not communicated to the night staff. One small minor thing - PLEASE offer some black tea other than Earl Grey in the room - I HATE Earl Grey. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. S., Thank you very much for your visit and your great review. I'm terribly sorry that the communication between the colleagues from all sides didn't work out or probably didn't take part at all. Such a thing simply must not happen! I will talk again with the responsible persons about it and make clear to them again what I await from them. I am sorry that you had a sleepless night because of this matter. I hope however you did not get therefore a bad impression and would be pleased to welcome you soon again with us to be able to convince you of us to 100%. I am pleased to forward your black tea point to our F&B manager as a suggestion for improvement and hope that he will implement it and that we will have a larger selection of black teas in the future. Thank you again for your feedback and kind regards. Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Rh Business - 10/09/2018 AccorHotels certified review
« A good stay »

Service was good, room was good , no issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear RH, Thank you for being our guest and your really nice feedback and good rating. I'm really pleased to read that you had a lovely stay and hope to welcome you very soon again with us as our guest. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 10/09/2018 AccorHotels certified review
« Hihgly satisfactory »

Great breakfast. Friendly staff No iron

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 06/09/2018 AccorHotels certified review
« very nice »

very clean and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, wow.. Thank you very much for your amazing rating and terrific feedback for your stay with us. I'm very pleased that you had a great stay with us and would be delighted to welcome you again as our guest very soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Peter G. Business - 05/09/2018 AccorHotels certified review
« Top quality hotel in great location »

Typical Pullman Quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter G., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 03/09/2018 AccorHotels certified review

It was great overall, but it's not acceptable for room cleaning service to take place as early as 8am -- better have this arranged at 10am or 11am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your nice evaluation. I'm sorry you were disturbed by housekeeping so early. I hope you still had your rest after that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anthea C. Business - 03/09/2018 AccorHotels certified review
« Great service and perfect location! »

Customer service was great, staff super helpful and nice. The location us perfect to work in city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthea C, wow... Thank you very much for your amazing feedback and such nice rating for our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Jcc Business - 31/08/2018 AccorHotels certified review
« Excellent experience at hotel »

I had an excellent check-in and check-out procedure. The room was tidy and had high-end fit and fixtures. The only negative is that the city was in a bit of a hot spell, and getting the room cool enough was a challenge - at times warm even at night. The daily breakfast bar was very good and the staff are lovely and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JCC, wow.. thank you very much for this terrific assessment. I am pleased to read that you remember the check-in and check-out so positively. I will be happy to share your praise with colleagues. We would be pleased to welcome you again at your next visit in Basel Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Stella Business - 30/08/2018 AccorHotels certified review
« Very convenient »

Great location, friendly staff, nice breakfast, perfect gym. Very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stella Thank you very much for your great rating and your really nice feedback. I will not miss to share you comments with the entire team and hope to welcome you again very soon with us. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 30/08/2018 AccorHotels certified review
« Well located for the convention centre. »

Quiet Spacious room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for being our guest and your really nice rating and feedback. I'm really pleased to read that you enjoyed your stay with us and hope to welcome you again very soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

M S. Business - 29/08/2018 AccorHotels certified review
« Great stay as always »

My 3rd visit and it was another satisfying trip. The gym was opened for 24hours, breakfast was delicious and the staff were friendly. I only hope that instead of unlimited bottled water, perhaps you can provide water machines so we can fill in our own bottles?

Our hotel has responded to the review
Our hotel has responded to the review

Dear M S., Thank you very much for your really great rating and your nice feedback. I will not miss to share it with the entire team. I'm also really happy to read that it was already your 3rd stay with us. Thank you for your constructive proposal. I will use this point for our next meeting to be discussed. I really hope that we can welcome you again very soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Suez L. Business - 28/08/2018 AccorHotels certified review
« Comforting and perfect for a week of business meetings »

The rooms were very clean and comfortable. The terrace in front of the Residence building was a nice spot to relax in the evenings. Offering during breakfast was fresh, with lots of variety. Staff were all very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suez L., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Trevor Couples - 23/08/2018 AccorHotels certified review
« Overnight in Basel »

The hotel was well appointed and comfortable. Staff were very helpful and breakfast was of good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor, many thanks on behalf of the entire team for your great rating of your stay. I really appreciate it. It will be a pleasure to have the chance to welcome you again as our guest very soon. till then kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

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