Hotel - Pullman Basel Europe
Pullman Hotel Pullman Hotel

Pullman Basel Europe Hotel

4.5/5 904 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 15  CHF
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-14:00 + 18:00-22:00
    • Opening hours : Week-end 11:30-14:00 + 18:00-22:00

Business services

  • 10 meeting room(s)
See all services

Hotel location

Our rooms

The rooms provide both a stylish refuge and a place for networking. Among other things, this is ensured by free WIFI/ADSL and a connectivity panel with USB and HDMI ports for the XXL transfer of images and sounds onto the HD monitor.

  • 141 rooms
  • 141 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 4,049 reviews

Our guest reviews for Pullman Basel Europe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 904 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ed Business - 13/11/2018 AccorHotels certified review
« very pleasant stay »

friendly staff, good food and great room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ed, Thank you for your stay and your really nice rating as well as your rating. We all would be very pleased to welcome you again with us very soon again. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 10/11/2018 AccorHotels certified review

The room and bed are nice and comfortable. Staffs are friendly and professional. However, I can smell smoke in my room. The smoke may came through ventilation which means someone was smoking in their room?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay. I'm sorry that your room smelled smoky and will check with our housekeeping if anyone smoked illegally in any other room. I hope to see you again very soon. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 08/11/2018 AccorHotels certified review
« All fine, clean and quiet room. »

Good welcoming at reception, nice room on the 6th floor. No upgrade this time. Quick check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your really nice feedback. I am very pleased that you were warmly welcomed and have already forwarded your check-in feedback to my colleagues. Unfortunately she forgot to inform you at check-in that you have received an upgrade. I could see from your booking that you had booked a Classic double room and received a nice upgrade to a double room with terrace. I hope to welcome you again for your next stay. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Marek Families - 08/11/2018 AccorHotels certified review
« Great hotel in a very convient location »

The whole stay was perfect. Especially the hotel staff serving the breakfast and the bartenders were very friendly and helpful. Hotel is situated in a very convenient location - easy to reach Messe, both railway stations and the Old Town. Our room was spacious and well equipped and clean. All was really perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marek, Thank you very much on behalf of my colleagues for this great review and feedback. I am sure they will be more than happy about it. We look forward to welcoming you back soon. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Lee D. Business - 07/11/2018 AccorHotels certified review
« Loud smelly room without functioning heat/air conditioning - finished off with overpriced taxi to airport »

Normally I am asked if it is okay before I am given an "accessible" room. This wasn't done. The room (bathroom in particular) had a terrible smell - like feces. This was made worse by the HVAC not working. I complained about the HVAC to the front desk, but nothing was done. I had to keep the window open to tolerate the smell. This resulted in a very noisy night due to the fair at the Messeplatz. Reception booked me a taxi to the airport and told me I would be charged by a meter and it would be 40-50 CHF. There was no meter and I was charged 65 CHF. When I was given the keycard for the room. It was impossible to read the room number (and I'm used to reading numbers in Europe). I had to return to the lobby to ask for the room number. The creamer provided with the instant coffee in the room was spoiled (not a powder, but in big chunks). I could go on, but I'd rather forget the visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee D., Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Jung Business - 07/11/2018 AccorHotels certified review
« Fantastic stay »

I could not ask for anything more for the stay. The hotel was very clean and close to where I wanted go, and had a very reasonable rate and great service. What more could one ask for?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jung, wow... many thanks on behalf of the whole team for this fantastic evaluation. I am happy that you were completely satisfied and felt so comfortable. I hope to welcome you again soon. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

H. Business - 06/11/2018 AccorHotels certified review
« Good hotel, attention to detail/ service has opportunities to develop »

Constant business traveler since September

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., Thank you very much for your visit again. I am pleased that you like the attention to detail. We always do our best to fulfill all wishes of our guests. Also the team at the reception is in constant development and gives its best. I hope that you will notice it during your next stay also positively. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Katherine B. Business - 06/11/2018 AccorHotels certified review
« The hotel was clean and modern and reasonably priced. »

I really appreciated the helpful staff who were always available to answer any questions that I had (I was traveling from the US). The location was close to the conference center, which was very helpful. The hotel overall was clean, quiet and modern. I really enjoyed the layout of the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine B., Thank you very much for your really great feedback and rating regarding your stay with us. I will not miss to share your feedback with the entire team. We would be pleased to welcome you again for your next visit as our guest. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Families - 04/11/2018 AccorHotels certified review
« Everything ok »

Excelent room and services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your amazing rating and such nice feedback. I really appreciate it and will not miss to share it with the entire team. We all would be pleased to welcome you again with us very soon. Till then kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Business - 04/11/2018 TripAdvisor review
« Not the Pullman you may be used to »

I've spent lots of time at the Pullman hotel in Redwood City, California - nice property. This place is very different. The bathroom smelled as if someone had an "accident" in there. The odor pervaded the room and it didn't help that the HVAC didn't work. I complained to the front desk about the HVAC and smell and nothing was done. The room was quite noisy because of a fair that went into the night at the Messeplatz. The envelope that contained my keycard had the room number scribbled illegibly. I had to go back to the lobby for it to be deciphered. The front desk booked me a taxi to the airport and told me it would be a metered rate between 40 and 50 CHF. It ended up being 65 CHF (no meter).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Connector58506556442, Many thanks for your visit and the feedback on your stay. I'm sorry that it didn't meet your expectations. Unfortunately, I cannot call up your booking on the basis of the nickname in order to better understand the points raised. However, I would also be pleased to clarify this internally and would be grateful if you could tell me your room number and the date of your stay anew. Only in this way can I clarify and check the mentioned point with the smell in the room with our housekeeping and also the technician. I am sorry that you paid a different price than announced for the trip to the airport. But be assured that all taxis ordered by us are licensed taxis and also drive with a taxometer. The average price - with normal traffic - is as communicated between 40-50CHF. If this is higher, there will probably be delays in the traffic or a delay in the agreed pick-up time. Also here I can unfortunately not understand when the journey was in order to better understand and clarify it. If the ride was not with taxometer, I ask you to inform me also that I can announce it according to the central office since this is not permissible. Do not hesitate to contact me directly at: patricia.randazzo@balehotels.ch I still hope to welcome you as our guest again and to convince you of us and our product and service. Kind regards Patricia Randazzo Front Office Manager

Tim B. Couples - 03/11/2018 AccorHotels certified review
« Great Brand »

Pullman better brand than Novotel and M

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim B., wow... I am really pleased to read that you had a great stay with us and that we were able to convince you of us. I very much hope that you will also be our guest for the next stay in Basel and that many more visits will follow. Best regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Owen Business - 01/11/2018 AccorHotels certified review
« Very nice room and very helpful staff »

I was having problems linking into the wifi but the young lady at the reception desk sorted it out for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Owen, Thank you for being our guest and your really nice rating as well as you nice feedback. I'm happy to read that my colleague helped you with the WIFI. Also I hope to welcome you again with us for your next visit at Basel. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 26/10/2018 AccorHotels certified review
« Perfect »

Received Only great feedback from my colleagues Great Service Very good Breakfast Always a pleasure :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, wow... thank you very much for your fantastic feedback about your stay with us. I am pleased that your colleagues were also completely satisfied and they all had a great stay with us. We would be happy to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Marcelo Business - 22/10/2018 AccorHotels certified review
« Functional and pleasant »

The hotel always live to expectations: functional abnd comfortable rooms, amicable staff (a rarity in Switzerland, a country where true Service tends to be an unknown concept), and quick service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcelo, Thank you very much on behalf of the whole team for your great review and feedback. I am happy to read that especially our team convinced you so and will not miss to share it with them. We would be very pleased to welcome you again with us very soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Noel P. Couples - 22/10/2018 AccorHotels certified review
« The good aspects of our stay were overshadowed by inconsistency in the perception of the Pullman brand. »

We have stayed in many different hotels, many of the selection Accor as we hold membership. In regards to the Pullman Brand I am little adrift as to where it sits in the Accor structure. During this current tour we have stayed in Mercure's that leave this Pullman in it's wake. Expectations between hotel brands and maybe the location countries may play into the analysis. Although modern and visually more 'hip' the personal aspects within the room (when compared with Mercure) were lacking. Adding to this situation was the interjection by a chambermaid early in the morning disturbing our sleep. No knock or introduction was announced before the door was opened. Granted I did omit to leave the 'Do not disturb' sign off the handle, however, I would have thought a list of occupants and their relevant check-out details would have been available for the cleaning staff. A little later a maid attempted again, without knocking or an introduction of entry. In the room, the offerings for personal consumption were granulated coffee, herbal tea bags and powdered milk sachets. My wife requested some Earl Grey tea bags and a jug of real milk. We were delivered a tray consisting of a pot of hot water, 2 Earl grey tea bags and a jug of milk along with a chit for 14 Euros. As mentioned beforehand, the Mercure have continued to provide superior house keeping and provisioning. Our regular choice of accommodation is MGalley hotels - all of which have delivered and offer to go the extra yard without any issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noel P., Thank you for taking the time to tell us about your experience at the Pullman Basel Europe and for your constructive criticism. Our design is simple and timeless, which many of our guests also like. I'm sorry that our housekeeping came into the room without knocking. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our standard, of course, is to knock before entering the room. I will of course address it at the next meeting. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Brs Business - 17/10/2018 AccorHotels certified review
« Perfect hotel stay »

My room was clean, comfortable, and very quiet. The shower was amazing -- great water pressure. Staff were extremely friendly and helpful. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRS, wow... many thanks for this amazing feedback to your stay. I am happy to read that we could convince you and we would be very happy to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Garthy Business - 09/10/2018 AccorHotels certified review
« Modern efficient and convenient »

Really helpful staff, smooth check-in, great ecofriendly culture esp the noise-free aircon. Also loved the fact that we could open the window for fresh air.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. We would like to thank you for your feedback and for the time you have devoted to it. We are happy to accept your comments and will try to optimise them in our team. Because your satisfaction is the best reward for our employees, who work day after day to offer you an impeccable service. We therefore hope to welcome you back soon, so that we can convince you even better of our services. Thank you again for sharing your experience. Sincerely, Laura-Marie Platen, Assistant Revenue Management, Sales & Marketing PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Mrs. K. Couples - 05/10/2018 AccorHotels certified review
« Modern hotel, convenient location »

I am frequent visitor of the hotel. This time all went very well. Thank you so much for extending my stay until 3pm on 1st of October! Thank you also for welcome letter (as I am a gold member of the Accor Club) and token of appreciation. Glad, hotel traditionally committed to high level of service, employs effective and professional staff. Most important is attitude of the staff to guests, which makes our stay pleasant and comfortable. Please keep it that way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., We very much appreciate your comments regarding your repeated stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and your outstanding feedback. We hope your next visit will be as pleasant and comfortably as the previous one. Sincerely, Laura-Marie Platen, Assistant Revenue Management, Sales & Marketing PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Eugenia R. Families - 05/10/2018 AccorHotels certified review
« Spotless »

Extremely clean room, modern look and comfy bed...because I visited the country and left early in the morning and came late in evening I didn't get the chance to use the amenities, but I know for sure that if I'll be back to Basel I'll definitely comeback to Pullman Hotel...here in US I went back to work and I already recommended it to my colleagues. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We appreciate your comments and the time you have taken to do it regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and your outstanding feedback. We really hope to welcome you and by any chance one of your colleagues as well with us. We are looking forward to make your next visit as pleasant and comfortably as the previous one. Sincerely, Laura-Marie Platen, Assistant Revenue Management, Sales & Marketing PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Barbara M. Couples - 28/09/2018 AccorHotels certified review
« Staff was exceptionally helpful and pleasant. »

Everything was what we expected and more since we had already stayed at a Pullman Hotel previously. Accommodations, staff, accessibility to town were all that we wanted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara M., wow... thank you for this fantastic review and the great feedback on your stay. I am happy to read that you had a great stay with us and hope to welcome you again soon. Many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

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