Hotel - Pullman Basel Europe
Pullman Hotel Pullman Hotel

Pullman Basel Europe Hotel

4.5/5 873 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 130.00 CHF Non member rate
From 117.00 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-14:00 + 18:00-22:00
    • Opening hours : Week-end 11:30-14:00 + 18:00-22:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms provide both a stylish refuge and a place for networking. Among other things, this is ensured by free WIFI/ADSL and a connectivity panel with USB and HDMI ports for the XXL transfer of images and sounds onto the HD monitor.

  • 141 rooms
  • 141 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,806 reviews

Our guest reviews for Pullman Basel Europe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 873 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Arthur Business - 12/08/2018 AccorHotels certified review
« Overall OK »

In general OK, room are pleassant and staff is friendly. Some improvement points: - AC control in the room is not intuitive, I have yet to figure out how to set it to warmer/colder - Poor choice for room service (e.g., dessert with only a bowl of fruits... most hotels would have more choice) - Systematic issue with crediting points, had to ask 5 times before it was resolved with no follow-up or feedback. Despite this, happened again the week after. Which means I have to keep tracking it and ask for them to be credited which is an annoyance. - Forgot some shirts in my room one week, they were found and put in my room the following week which is great. But they were hanging and relatively unworn when left, and were returned bundled up in a bag and completly wrinkled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arthur, thank you for your evaluation. Our air conditioning is relatively user-friendly and simple. To make it cooler you have to press minus and for warmer press plus. We could of course have helped you directly and could have explained the system to you on site. Points for stays are transferred via Accor. Here we have no way to influence it in the transmission time and or to get it up and running faster. Usually the crediting of the points takes between 3-4 days. If a public holiday is added, the process is delayed. As a hotel, we only check whether the stays with points entitlement have been transmitted. I'm very sorry about the shirts. However, you are welcome to let us know if you still have linen in your room for the next stay so that we can deposit it in our luggage room. I suspect the shirts were in the room and were found by housekeeping. I look forward to welcoming you again soon and will be at your disposal at any time. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Graeme Couples - 12/08/2018 AccorHotels certified review
« Best hotel to stay in Basel »

We had a great time in The Pullman Basel, comfy beds,large room, all the luxuries that you need for your stay and close to supermarkets and food outlets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Families - 12/08/2018 AccorHotels certified review

Excellent. Exceeded expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, wow... We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

A.n.other Couples - 07/08/2018 AccorHotels certified review
« It was an extremely comfortable stay. »

The room was spacious, modern and comfortable. It was an extremely hot period and the air cooling could have been better in the room. Breakfast selection was good although the seating arrangements at the weekend were a bit chaotic. Also there was some confusion about what was included in our rate and although the reception confirmed verbally on arrival that our rate included breakfast for 2 people, apparently it was only for 1 person and we had a surprise at checkout to be asked to pay for 5 days breakfast. The reception did try to address and reduced the cost by 2 breakfasts. There was also a mistake in the time we ordered our taxi to the airport, indicating the reception was not as attentive as they should have been.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A.N. Other, Thank you for your stay. I'm really sorry that you had problems with your reservation and all other things but would like to thank for your good rating. I hope that you will come and visit us again. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

M. Couples - 06/08/2018 AccorHotels certified review
« Great memory of Basel ! Thank you »

The breakfast service was perfect, efficient and happy women, a real pleasure of a good morning We appreciated the little attention to our arrival in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you very much for your great evaluation. Wow.... I am very pleased to read that you had a great stay with us. We would be pleased to welcome you again soon and hope that your next stay will be as positive as the one before. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Elena Couples - 06/08/2018 AccorHotels certified review
« Good experience »

Good experience. Very good service. The breakfast is good quality. Reception people were helpful. Just a little thing to improve, the joint in the walk-in shower has some rust and lime...Otherwise everything was clean. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena Thank you very much for your great evaluation and your feedback. I put it on my list for tomorrow for our housekeeping to check and clean that room you stayed. I would be pleased to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Friends - 06/08/2018 AccorHotels certified review

it was a great hotel i love it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, wow... Thank you very much for your amazing rating and feedback. I'm very happy to read that you had a lovely stay with us and hope to welcome you again very soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Siegfried M. Business - 06/08/2018 AccorHotels certified review
« convenient »

clean room - spacious room - friendly staff - good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siegfried M., Thank you for being our guest and your really nice rating regarding your stay. I'm pleased to read that you enjoyed your stay with us and hope to have the chance to welcome you again for your next visit at Basel. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Dan Families - 02/08/2018 AccorHotels certified review
« Clean and friendly »

We travelled with an infant. Checkin was fast, the staff were very helpful and friendly throughout the stay. The room was excellent and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan, I am glad that you had a great stay with us and that you and your little family liked it with us. It would be our pleasure to welcome you again soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Manal A. Families - 02/08/2018 AccorHotels certified review
« Good »

Everything was good especially the hospitality and the staff Room facilities were good a cooler AC will be better in such a hot weather We think the prices of the car parking is high 80 CHF is too much for 2 nights. Kind regards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manal a., thank you very much for your good evaluation. I am glad that we could convince you of us and that you liked it with us. All rooms have air conditioning. Here we have a very advanced technology, so you don't hear or feel a disturbing blower. For the parking I looked at your bill because our guests benefit from a special price. According to your bill you have paid 48CHF for parking, which would also be in the price of the special prices for our guests. Thank you again for your visit. We hope to welcome you again next time in basel. until then many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Business - 29/07/2018 AccorHotels certified review
« Pleasant »

Easy, kind and very nice staff!! Conveniently located

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your great rating regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Kristin D. Couples - 27/07/2018 AccorHotels certified review
« Comfortable, stylish, lovely staff. »

We really enjoyed our stay. Our room with balcony was great. Everything we needed and we thought the gardens were lovely. But the real bonus was when we had to come back really late, after checking out in the morning, because of a cancelled flight. The receptionist who helped us rebook flights was fantastic!! Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristin D. We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Couples - 24/07/2018 TripAdvisor review
« Another excellent stay... »

Why? Because of the warm welcome, the spacious, very comfortable, spotlessly clean rooms with good bathrooms. The green credentials that are really followed (eg not changing the towels daily when you've indicated you're happy with that). The eco-friendly, quiet and effective air-conditioning in the room (it was in the 30s whilst we were there). The excellent breakfast and especially the staff, the reception and the breakfast staff (special mention to the French lady wearing the tricolore head piece after France's football victory). They are a credit to the hotel. We are already looking forward to our next stay!

Our hotel has responded to the review
Our hotel has responded to the review

Hello Hussingtree wow... thank you very much for your great evaluation. I am also pleased that you appreciate our ecological thinking and above all that we were able to convince you so positively with our staff. It will be a pleasure for me to share your great feedback with all colleagues and I am sure they will be very happy about it. I also look forward to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager

Jean-marc Couples - 23/07/2018 AccorHotels certified review
« Well situated hotel - attentive staff »

The room was nice with a very efficient cooling system. The inclusion of the Basel card is also a bonus. Friendly and very attentive breakfast staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Marc, Thank you on behalf of the entire PULLMAN Basel Europe team for your great evaluation. I am very pleased to read that we were able to convince you with our service and that you could enjoy your stay. We would be pleased to welcome you again soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

C W. Couples - 23/07/2018 AccorHotels certified review
« Very comfortable room and very convenient location for getting around the city »

Staff was most helpful with any queries we had about getting around and things to see and do, and booking a taxi for us for our cruise. The room was comfortable and quiet. No disturbances from other rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C W., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Anonymous Couples - 22/07/2018 AccorHotels certified review

Nice room, reception efficient and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Peter B. Couples - 16/07/2018 AccorHotels certified review
« Good hotel stay »

Very happy with hotel, room was very good, bistro - food and staff were excellent. Definitely would recommend to others

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter B., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Michel Couples - 16/07/2018 AccorHotels certified review
« Good value for money »

Noisy tram Complex lighting system Nice room Good room service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel, Thank you for the review of our hotel! I am sorry that you did not have a restful night, felt disturbed by the road and that no solution had been found for you on site. I also want to apologize if you didn't feel welcome. It is very important to me to be not only professional but also unique and to give our guests a special feeling. I hope to have the chance to welcome you again with us once to convince you better. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

James R. Business - 13/07/2018 AccorHotels certified review
« Consistently high quality »

The team takes good care of me. They are always welcoming by name which I appreciate. They are very helpful with my printing of special documents for my business meetings

Our hotel has responded to the review
Our hotel has responded to the review

Dear James R., many thanks for your great feedback. We are always happy to welcome you as our guest. We appreciate you very much as a guest and I hope for many more visits from you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards and see you soon. Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Arthur Business - 11/07/2018 AccorHotels certified review
« Overall OK »

Friendly staff, clean rooms. But rooms in the residence are small and it is annoying to have to take two elevators to get to your room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arthur Thank you for visiting us regularly. We have noted your preference for a room in our main house for your future bookings. We always give our best to fulfill all wishes of our guests We look forward to welcoming you again soon Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 130.00 CHF Non member rate
From 117.00 CHF Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates