Hotel - Pullman Basel Europe
Pullman Hotel Pullman Hotel

Pullman Basel Europe Hotel

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4.5/5 851 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  CHF
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:30-14:00 + 18:00-22:00
    • Opening hours : Week-end 11:30-14:00 + 18:00-22:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The rooms provide both a stylish refuge and a place for networking. Among other things, this is ensured by free WIFI/ADSL and a connectivity panel with USB and HDMI ports for the XXL transfer of images and sounds onto the HD monitor.

  • 141 rooms
  • 141 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 8 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 3,618 reviews

Our guest reviews for Pullman Basel Europe

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 851 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Amanda Couples - 13/06/2018
« Friendly staff modern and well equipped »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda wow.. Thank you for your amazing rating and your visit. It's a pleasure to read that you enjoyed your stay with us. We hope to welcome you again very soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Meryl R. Couples - 11/06/2018
« Comfortable hotel - clean and spacious, and central to enable us to explore. »

We were very happy to stay at the Pullman. Staff were thoughtful and considerate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meryl R., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Cathy Couples - 11/06/2018
« Pullman's reliability comes through. »

In general we found our experience excellent. Our room did not face the road - maybe that would be noisy? It was peaceful, which was important for us. We enjoyed sitting on our balcony. The technology was impressive, the bed was good. All the staff we talked with were very helpful and efficient. I would mention two small negatives. One, the shower didn't drain well. In the morning while having a shower there was still a big pool of water from the night before. In case you want to check that out, our room was 619. And I would like plain black tea, a Ceylon, or English breakfast. I would not drink the ones offered, but fortunately I am used to that in Switzerland and I bring my own teabags!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy Thank you very much for your visit and the great evaluation. Thanks also for the feedback regarding the shower. I will let checked by Houskeeping immediately. I am happy to pass on your nore for our tea selection to my colleague - our F&B Manager - as a suggestion for improvement. I am pleased that you liked it with us and would be pleased to be allowed to welcome you soon again Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Anonymous Families - 05/06/2018
« Business class hotel in heart of city with kind and informative staff. »

Last leg of our Viking cruise. We extended our stay to visit Basel's museums.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your visit and your incredible evaluation. Wow.. Thank you very much. It will be a pleasure to share ti with the entire team. We look forward to welcome you again as our guest very soon. Kind regads Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Anonymous Business - 30/05/2018
« ok »

sheets were a bit scratchy / washed too many times

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your visit. I am sorry that we could not meet your expectations and you were not completely satisfied. I would be pleased to welcome you again and to be able to convince you of us and our house. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Steffen Business - 29/05/2018
« Excellent »

Relaxing atmosphere, nice room and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steffen, wow.. thank you very much for this terrific evaluation. I am very pleased to read that you liked it with us and that we could convince you of us. I will be happy to share your great feedback with the whole team. We hope to welcome you back soon. Many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Anonymous Couples - 25/05/2018
« Practical overall hotel and good location. »

Easy and value price. Good location. Modern & simply design. Friendly front desk young gen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Bharath Couples - 24/05/2018
« Very comfortable with the property »

I would've certainly given a full 10 rating if at all your bistro staff had been a little polite. I had just requested an empty whiskey glass and I very clearly asked them if they could send one to the room "if it's possible". If room service was not part of that, then he could've very well told me over the same call. But he brought the glass up to the room and said he was supposed to charge me for that but he hasn't done it. I wouldn't mind even if he had charged me, but he could've told me over the phone instead of giving me some sort of warning after bringing it up. The tone of his statement was definitely rude. Except for that, the stay was absolutely great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bharath, Thank you very much for your great evaluation and the open feedback to your stay. Please apologize for not having been treated correctly by my colleague at the bar. We attach great importance to good service. And here, unfortunately, the colleague did not manage to meet our requirements. I will definitely also clarify the point you raised with the room charge internally in order to avoid such instances in the future. Rest assured that I will include this in my agenda for the coming meeting. Nevertheless, I hope to welcome you again soon as a guest with us to convince you then to 100% of us. Many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Dohn W. A. F. Friends - 21/05/2018
« MR JOHN W. »

From the moment we waked into the Hotel we were made very welcomed. Patricia was brilliant and the next day both she and the other lady and the South African gentleman could not have been more helpful. Great rooms and will undoubtedly stay at Accor hotels again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John W., wow.. Many thanks on behalf of the whole team for this great review and nice words. I was also very pleased to welcome you as guests. I hope you still had a good time and would be very happy to welcome you and your F. again soon. Many greetings Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Pi… Families - 15/05/2018
« friendly staff »

2 nights, although there was no "do not disturb sign at our door", our room was only cleaned once within our stay. the towels were not changed. we had to call reception to have new towels. overall experience is bad. friendly staff but .... not sure how to describe that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pi…, Thank you for visiting us. I am sorry that we were not able to meet your service expectations to your complete satisfaction. As a rule, the towels are automatically replaced when lying on the floor. Unfortunately, I cannot understand whether the cloths hung during your stay. But - since not freshly exchanged - go out of it. Here we have also for ecological reasons a small info in all rooms. I am sorry that your room has not been cleaned to our standard during your stay. I want to assure you that we will resolve this internally to avoid such incidents in the future. But I am pleased to read that you remember our staff so positively. We would be pleased if you would give us a second chance to convince you of us. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
John H. Business - 14/05/2018
« good »

Very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear John H., Thank you for being our guest and your really nice rating. It's a pleasure to read that you enjoyed your stay with us. It would be our pleasure to welcome you as our guest again very soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Anonymous Business - 14/05/2018
« Comfortable with nice and polite staff »

Room was comfortable and staff was courteous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your really nice rating regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
David Business - 13/05/2018
« Very clean, modern, friendly hotel, in a great location. »

The staff were very friendly from the moment I checked in until the moment I left. The room was modern and the facilities were top notch. The location was perfect for my needs visiting the conference building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for your stay and your really nice rating. It's a pleasure to read that you enjoyed your stay with us. We would all be happy to welcome you as our guest back for your next visit at Basel. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Terry Business - 13/05/2018
« Very good »

Good stay everything I needed

Our hotel has responded to the review
Our hotel has responded to the review

Hello Terry, Thank you very much for being our guest and your really good rating. It's always a pleasure to get positiv feedback. I would be delighted to welcome you back as our guest for your next visit at Basel. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Suzanne A. Couples - 13/05/2018
« Very enjoyable »

Hotel was very nice and it was easy to get to tje old town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne A., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Anonymous Friends - 13/05/2018
« Convenient and quiet hotel »

Extremely quick and professional check-in/out. Nice attitude of the concierge in providing us useful information. Beautiful internal garden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your amazing rating and nice feedback. It will be my pleasure to share it with the entire team. We would be pleased to welcome you as our guest again for your next visit at Basel. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Jimmy N. Friends - 12/05/2018
« A BRIEF BUT SATISFYING STAY IN BASEL »

The hotel was well located for our purpose we were embarking on a cruise).

Our hotel has responded to the review
Our hotel has responded to the review

Dear jimmy n., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
Darren C. Solo - 08/05/2018
« Pullman Basel - Home from Home »

I loved it. I was only due to stay for a night and decided to stay for three more nights. Great hotel, trams outside, free WiFi, free Basel travel card, comfiest bed ever, great service from all departments, modern rooms and perfectly quiet to unwind and relax

Our hotel has responded to the review
Our hotel has responded to the review

Hello Darren C, wow. what a great rating and nice feedback about your stay. Great that we could convince you of us and extend your visit directly. We would be very pleased to welcome you again next time in Basel. Regards Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

AccorHotels certified review
M Business - 07/05/2018
« Great stay as usual but starting to get annoyed with WIFI and TV »

Constantly having issues with WIFI at the Pullman. Even among colleagues, everybodies says that you have a great hotel but the WIFI is a real problem. Similarly, German TV screens with a gap between voice and image signal ... problem remains over many weeks now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M, Thank you for your feedback. I'm sorry that there are always problems with the connection. I can absolutely understand you and have already contacted our provider to find a suitable solution. Please let us know directly if any problems persist. Only through the feedback of our guests we can act accordingly and exert pressure. I would nevertheless be pleased to continue welcoming you as our guest. Sincerely, Patricia Randazzo Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

TripAdvisor review
francescv2017 Solo travel - 06/05/2018
« Nice and comfortable hotel in KleinBasel »

The usual good quality of confort of Pullman hotels. very attentive and nice staff, both at reception and at breakfast. Usefull parking inside the hotel. Only downside was that the television set didn't work correctly

Our hotel has responded to the review
Our hotel has responded to the review

Hello francescv2017, Thank you very much for this terrific evaluation of your stay. I am very pleased to read that our staff has been so positively remembered. I would like to apologize for the problems with the TV during your stay. We would be very pleased to welcome you again as our guest at the next stop in Basel. Many greetings Patricia Randazzo Front Office Manager

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