Hotel - Hotel Mercure Graz City
Mercure Hotel Mercure Hotel

Hotel Mercure Graz City

Our hotels AccorHotels
4.0/5 808 reviews
All hotels in Graz
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 85.00 EUR Non member rate
From 79.05 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 9  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

To suit your taste and needs, choose from comfortable Standard Rooms, exquisitely appointed Mercure Privilege Rooms and elegant Junior Suites for work and relaxation.

  • 143 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 74 reviews

Our guest reviews for Hotel Mercure Graz City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 808 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 11/02/2018
« Most modern Mercure I have seen »

Have been stayed for 2 nights. Very friendly staff. We have stayed in Privelagge room - the most modern and nice Mercure I have seen. Was very enjoying the stay. Parking facilities are good and a lot of space. Sauna was very clean and comfortable to use. I had a chance to use gym area. There are nice equipment available. Thanks a lot for such pleasant stay.

TripAdvisor review
Business - 28/01/2018
« Need a new look »

Well situated but not very nice hotel. Rooms need a refresh style and the menu is too short. Mercure brand should take care of its image. We are in 2018 and you feel like in the 80'. Breakfast is ok with a little too much stress.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Verdunois, thank you very much for your time to write and for sharing your impressions of your last stay! I am very sorry that you did not like the style of the hotel (built 2005). For your next stay I would like to recommend one of our new built privilege rooms or one of our suites which have been built and opened in 2017/2018 because those are of course equipped different to our standard rooms and also have a differnet look of course. Please note that we also offer breakfast in the rooms if you would prefer an absolutely stressless breakfast during you next stay! Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant Manager

TripAdvisor review
Business - 24/10/2017
« A very good business hotel »

I stay regularly in this hotel and I am generally satisfied there. Currently there is a reconstruction ongoing but unlike during my last stay, it is not noisy and disturbing at all. I really enjoy the comfort of the rooms, the choice at the breakfast and the high level and commitment of the staff.

TripAdvisor review
Family - 22/10/2017
« Great friendly location »

We had a very pleasant stay. The lady at the front spoke perfect English. She circled all the places of interest on the map. Our complimentary cocktail came with a lovely smile and delicious olives wrapped in prosciutto!!! My room had the scaffolding on it so privacy was a problem. However my brother and his wife were fine but were woken up by the workmen, There was no apology for the disturbances when we arrived. The hotel was a little harder to find due to the scaffolding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wanda T, thank you very much for writing about your last stay and for all your pleasant comments! It is my pleasure to read that you felt welcome & comfortable and also I would like to apology now for the inconveniences caused by the workmen during your stay. Looking forward to welcoming you soon again (also with a welcome drink again ;)) Best regards, Alexander Mitgutsch Assistant Manager

TripAdvisor review
Solo travel - 28/09/2017
« Good hotel in a convenient location »

I returned to this hotel for a 2-night stay to visit friends. The hotel is very conveniently located and is well maintained, even during the currently ongoing constructions (expansions). I would certainly stay there again.

TripAdvisor review
Business - 13/09/2017
« Only because the personnel was *extremely* kind »

Introduction: I'm used to sleep in hostel, and not to go around and spend night in this kind of fancy hotel, so you know what's the level of my tolerance and flexibility, normally. Point is that, they are making renovation works on the facade.The first day I was waken up by drills on my head at 07.30 a.m. I asked to change room in the morning, and they gave me another one, close by. I went up, made my bag, moved it from one room to another and left for the conference I had to attend. The second room was slightly quieter, but when I tried to have a rest in the afternoon again unbearable noises. I had asked to be moved the farthest away from the noise but they told me "If tomorrow morning you still have problems come down and we will solve it." Luckily I could be able to "test" the room before risking to be waken up again by drill the day after. The third room was ok to sleep into but only with earplugs. They should really tell people beforehand of this works, and/or make a discount and/or offer other services. Tell people beforehand so either I don't come, or I ask for a specific room, or I know that there are works, at the bare minimum.

TripAdvisor review
Couples - 27/08/2017
« Very noisy under renovation »

The hotel was under renovation and we were not told about any noise issue when we checked-in. But in the morning we woke up around 7:00 due to the noise of the construction team. There was no real help or mitigation from the hotel team

TripAdvisor review
Couples - 27/06/2017
« Good Location »

The room was clean . Tea and coffee making facility with fridge in room Good location for bus and travel links. Very helpful to receive a text when room was ready also public transport info helped me to get to the hotel quickly

TripAdvisor review
Business - 13/06/2017
« Perfect as always »

Where else would I stay while being in Graz for business. All you need. Close to center, close to railway station. Clean and modern rooms. Good standard and amenities. Fair price. Bar for the evening. Friendly staff.

TripAdvisor review
Couples - 11/06/2017
« Mercure Graz City Hotel »

Mecure Graz City is centrally located to public transport, shops, restaurants and night life. The Old City is less than a 10 minute walk and provides some fantastic cultural experiences - simply beautiful. Would definitely stay there again and recommend to others.

TripAdvisor review
Couples - 07/05/2017
« Perfect Location »

I would not like to review this hotel, it would unfair from me because of the following situation. We booked and paid the staying in this hotel in advance in the middle of March, we stayed there in the end of April - in the beginning of May. Using my previous experience I checked in online. Though the hotel was paid off a certain amount of money was blocked on my bank card right after checking-in as authorization. I contacted the hotel and I was informed it would be unblocked after the checking-out. On May the 1st during checking-out a staff member politely listened to my complaint, then declared the hotel had nothing to do with it and I should contact Accorhotels. On arriving home I sent an email to Accorhotels and into few days again to the hotel. But no answer since then from anybody. I have just called the bank, they advised to contact the hotel. It's a vicious circle. If Accorhotels or whoever needed to authorize my bank card does it really take so long to do that? Why should I be authorized if the hotel was paid? I am only a consumer, I need services but not complications. This is the reason I would not like to review the hotel. Just one unprejudiced notice: a room cleaning at 5 PM is a little too late.

TripAdvisor review
Business - 17/04/2017
« Rooms were very warm »

Could not sleep well. Very warm in the room and hotel. Asked at the reception why the airco didn't work. Answer: it is not the season yet. Why do I pay for then? So tried with open window, but too much noise outside. So, never again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guidoj716, thank you for your time to write about your last stay with us! I am very sorry that you did not feel comfortable due to the temperature; unfortunately it is difficult during this times when nights are still very cold but during the days it is quite warm, to find the perfect temperature for all our guests. I would appreciate if you would give us the opportunity to convince you of your service at your next stay in Graz! Best regards, Alexander Mitgutsch

TripAdvisor review
Solo travel - 05/04/2017
« Nice location 10 min on foot from the old town. The room was not perfect though »

The location is nice. The old town and Schlossberg is within 10 minute walk. The staff at the reception were very friendly. The room though did not give a comfy feel because of the linoleum (!) flooring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugene R., thank you very much for your time to write and for sharing your impressions of your last stay with us. A special thank you also for your comments about the flooring; please note that we do not have carpets anymore due to hygienic reasons but we will equip the rooms with small carpets now. Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant GM

TripAdvisor review
Couples - 01/03/2017
« Mercure Graz modern comfort in the Old Town »

The Mercure Graz is in an excellent location 800 m etres from the main station serviced by two bus lines. A feww hundred metres from the old town and excellent shoping and sightseeing. The lift to the top of the hill overlooking the old town offers great views. There is a cafe with excellent light menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve C., thank you very much for your time to write and for sharing your impressions of your last stay with us in Graz! It is my pleasure to read that you enjoyed your time in Graz and I am looking forward to welcoming you soon again! Alexander Mitgutsch Assistant GM

TripAdvisor review
Friends getaway - 28/12/2016
« (almost) Zero hospitality »

I would say, that I did expect a bit more from 4**** property... Hotel was booked last minute: 2 times x 2 nights each. Being a Gold Accor member I was expecting something "nice" from the hotel, especially due to Christmas period. However, nothing has been offered, even welcome drink, which should be a part of Gold privileges. Lady at check-in said - "There is a free minibar in the room, Enjoy it!" Important to mention, that mini bar is included to the price of Privilege room, which was originally booked. Of course, no room upgrade has been offered, inspite of the fact that rooms of higher category been available on the web-site. So -- nothing has been offered for Gold members. Additional negative notes: 1) salads in the restaurant bar was not available due to absent of some ingredients (I would say - funny reason! :) ) 2) I did ask for additional pillows - pillows came without pillowcases :) 3) my request to get additional towels (original towels are quite small and became wet after first use) – no reaction at all. I would say, that level of hospitality was very close to Zero. Especially from Lady at Reception desk (probably, she was not happy to work during Christmas, however, this is not a sufficient reason to not even try to smile to the guests) Important to mention, two positive things: 1) high quality of housekeeping 2) very friendly Lady at check-out – it seems, she was very upset to know, that I did not enjoy my stay. And she offered the chocolate as an excuse (unfortunately, I don’t eat chocolate :( ) As a resume – nice hotel (nothing special, but standard Mercure property), however, customer service and hospitality should be improved.

TripAdvisor review
Thomas C Friends getaway - 15/12/2016
« Helpful, professional staff »

Great location, walk to old city and points of interest, underground parking garage. Very welcoming, efficient and friendly staff. Rooms are very nice, clean and comfortable beds. We choice to stay an extra night and the staff went the extra mile to accommodate us. (3 adults ) highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas C., thank you very much for your time to write and for sharing your impressions of your last stay with us! It is my pleasure to read that you felt welcome and comfortable and a special "thank you" for your praise about our staff members! Of course I will share your words with all our team members as well! Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant GM

TripAdvisor review
Solo travel - 01/10/2016
« Pleasant stay in a central location »

Spacious room and pleasant staff. I liked having a small kettle for tea and coffee and use of the small bar fridge. Easy walk to olde town and the castle. I thought the parking was expensive and somewhat difficult to understand the ticket payment process. No weekend or evening/overnight reduced rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mags522013, thank you very much for your comments and for sharing your impressions of your stay with us in Graz! I am happy to read that you fully enjoyed your time in Graz and also all the amenities in your room! Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant GM

TripAdvisor review
Solo travel - 05/09/2016
« Faith in accor restored »

After a more or less unpleasant experience in a Novotel in Berlin, this hotel offered me everything one can expect as the so called good service. The room was extremely comfortable, quiet, and the location is outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicoluzzi, thank you very much for writing and for sharing all your impressions of your last stay with us! I am glad to read that we could convince you of the great service which is offered by Accorhotels and I hope to be able to welcome you soon again at the Mercure Graz City! Best regards, Alexander Mitgutsch Assistant GM

TripAdvisor review
Family - 14/07/2016
« Highly Recommended!! »

It is in the heart of the city. You can only walk a few minutes to see most attractive points in Graz. Hotel is very well decorated. Room is very good and well decorated. Service is very good. All of the staff are very friendly and helpful. Breakfast is excellent. We all really enjoyed our stay. It is highly recommended for stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear asiliskender, thank you very much for your time to write and for sharing your impressions of your stay at the Mercure Graz City! I glad to see that you felt welcome and comfortable during your stay and that our service totally met your expectations! I am looking forward to welcoming you soon again! Alexander Mitgutsch Assistant GM

TripAdvisor review
Solo travel - 28/04/2016
« Graz »

Great loaction close to the old town and the places to visit in Graz. Friendly staff and efficient and good service. Nice rooms with modern look. Nice bath facilities as well. Located a footwalk from the main square and river and the shopping area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus I, thank you very much for your time to write and for sharing your impressions of your last stay! It is a pleasure to see that you felt welcome and comfortable at your stay! I am looking forward to welcoming you soon again! Best regards, Alexander Mitgutsch

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 85.00 EUR Non member rate
From 79.05 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 90 m ibis budget Graz City
ibis budget Graz City
From
From 44.00 EUR Non member rate
From 44.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 990 m ibis Graz
ibis Graz Hotel
From
From 68.50 EUR Non member rate
From 68.50 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in GRAZ
See rates