Hotel - Hotel Mercure Graz City
Mercure Hotel Mercure Hotel

Hotel Mercure Graz City

4.0/5 868 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

To suit your taste and needs, choose from comfortable Standard Rooms, exquisitely appointed Mercure Privilege Rooms and elegant Junior Suites for work and relaxation.

  • 143 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 82 reviews

Our guest reviews for Hotel Mercure Graz City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 868 reviews
Business - 29/07/2018 TripAdvisor review
« Consistent Excellence »

This hotel is one of the few hotels that does three very important things every hotel should do. 1. This hotel has demonstrated time and time again that it seeks to better itself. The hotel is no more than 13 years old and it's been recently rennovated. Compared with other hotels that I've stayed at, this is unheard of. I congratulate the management team that decided to undertake this endeavor. 2. This hotel provides consistent service. I go to this hotel at least once a month and I've never been dissapointed by the hotel receding in service. The quality of the establishment and the service provided by the whole staff has always met my standard. Having been a repeat customer at other hotels, I've found that this isn't an easy thing to do. 3. The staff recognizes their repeat customers. This simple step of taking the time and effort to remember a customer goes a VERY long way in feeling welcomed. Without a doubt, I feel welcomed at this hotel and I look forward to more nights. Great job!

Anonymous Business - 17/06/2018 AccorHotels certified review
« Nice hotel in the heart of the city »

I could sleep very well. The breakfast is superior. The staff is polite, helpful and capable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We appreciate your comments regarding your stay at the Hotel Mercure Graz City very much. It is always a pleasure to receive positive feedback. I will share your comments with all our team members and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexander Mitgutsch Assistant Manager

Business - 16/06/2018 TripAdvisor review
« good hotel with quick service »

The hotel is located at the nice area and near the shopping and tourist attraction. The service is quick both check in and out. The staff is kind and helpful. The cleanliness of the room is ok and all stubs in the bathroom are sufficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paisan K, thank you for your time to write about your last stay with us and for your rating. It would be great if we get the possibility to fully convince you of our service at your next stay and I can absolutely recommend one of our new Privilege-Rooms or Executive-Suites to you which, I am sure, will impress you for a perfect rating. Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant Manager

Family - 09/06/2018 TripAdvisor review
« Absolutely Pleasant Stay »

The hotel is nice and clean. Very close to the main square, it is about a 15-minute comfortable walk. The area between the hotel and the downtown hotel is also fine; there are a lot of bars, cafes and restaurants. Everybody was friendly and helpful, The room is comfortable, the bed is ok, with the exception of the polyester duvet, the bathroom is large and well-equipped. Our room overlooking the kind of inner court was absolutely quiet. Housekeeping was impeccable. Breakfast room is spacious and the food is excellent, a great variety of hot and cold things, danishes, juices and fruits. At the end of a long trip and many different kinds of accommodation this was a perfect choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter543for, thank you very much for your rating and for your time to write about your impressions of your stay with us. It is my pleasure to read that you absolutely enjoyed your time in Graz and sprecially your room and our breakfast buffet. Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant Manager

Couples - 11/02/2018 TripAdvisor review
« Most modern Mercure I have seen »

Have been stayed for 2 nights. Very friendly staff. We have stayed in Privelagge room - the most modern and nice Mercure I have seen. Was very enjoying the stay. Parking facilities are good and a lot of space. Sauna was very clean and comfortable to use. I had a chance to use gym area. There are nice equipment available. Thanks a lot for such pleasant stay.

Business - 28/01/2018 TripAdvisor review
« Need a new look »

Well situated but not very nice hotel. Rooms need a refresh style and the menu is too short. Mercure brand should take care of its image. We are in 2018 and you feel like in the 80'. Breakfast is ok with a little too much stress.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Verdunois, thank you very much for your time to write and for sharing your impressions of your last stay! I am very sorry that you did not like the style of the hotel (built 2005). For your next stay I would like to recommend one of our new built privilege rooms or one of our suites which have been built and opened in 2017/2018 because those are of course equipped different to our standard rooms and also have a differnet look of course. Please note that we also offer breakfast in the rooms if you would prefer an absolutely stressless breakfast during you next stay! Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant Manager

Business - 24/10/2017 TripAdvisor review
« A very good business hotel »

I stay regularly in this hotel and I am generally satisfied there. Currently there is a reconstruction ongoing but unlike during my last stay, it is not noisy and disturbing at all. I really enjoy the comfort of the rooms, the choice at the breakfast and the high level and commitment of the staff.

Family - 22/10/2017 TripAdvisor review
« Great friendly location »

We had a very pleasant stay. The lady at the front spoke perfect English. She circled all the places of interest on the map. Our complimentary cocktail came with a lovely smile and delicious olives wrapped in prosciutto!!! My room had the scaffolding on it so privacy was a problem. However my brother and his wife were fine but were woken up by the workmen, There was no apology for the disturbances when we arrived. The hotel was a little harder to find due to the scaffolding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wanda T, thank you very much for writing about your last stay and for all your pleasant comments! It is my pleasure to read that you felt welcome & comfortable and also I would like to apology now for the inconveniences caused by the workmen during your stay. Looking forward to welcoming you soon again (also with a welcome drink again ;)) Best regards, Alexander Mitgutsch Assistant Manager

Solo travel - 28/09/2017 TripAdvisor review
« Good hotel in a convenient location »

I returned to this hotel for a 2-night stay to visit friends. The hotel is very conveniently located and is well maintained, even during the currently ongoing constructions (expansions). I would certainly stay there again.

Business - 13/09/2017 TripAdvisor review
« Only because the personnel was *extremely* kind »

Introduction: I'm used to sleep in hostel, and not to go around and spend night in this kind of fancy hotel, so you know what's the level of my tolerance and flexibility, normally. Point is that, they are making renovation works on the facade.The first day I was waken up by drills on my head at 07.30 a.m. I asked to change room in the morning, and they gave me another one, close by. I went up, made my bag, moved it from one room to another and left for the conference I had to attend. The second room was slightly quieter, but when I tried to have a rest in the afternoon again unbearable noises. I had asked to be moved the farthest away from the noise but they told me "If tomorrow morning you still have problems come down and we will solve it." Luckily I could be able to "test" the room before risking to be waken up again by drill the day after. The third room was ok to sleep into but only with earplugs. They should really tell people beforehand of this works, and/or make a discount and/or offer other services. Tell people beforehand so either I don't come, or I ask for a specific room, or I know that there are works, at the bare minimum.

Couples - 27/08/2017 TripAdvisor review
« Very noisy under renovation »

The hotel was under renovation and we were not told about any noise issue when we checked-in. But in the morning we woke up around 7:00 due to the noise of the construction team. There was no real help or mitigation from the hotel team

Couples - 27/06/2017 TripAdvisor review
« Good Location »

The room was clean . Tea and coffee making facility with fridge in room Good location for bus and travel links. Very helpful to receive a text when room was ready also public transport info helped me to get to the hotel quickly

Business - 13/06/2017 TripAdvisor review
« Perfect as always »

Where else would I stay while being in Graz for business. All you need. Close to center, close to railway station. Clean and modern rooms. Good standard and amenities. Fair price. Bar for the evening. Friendly staff.

Couples - 11/06/2017 TripAdvisor review
« Mercure Graz City Hotel »

Mecure Graz City is centrally located to public transport, shops, restaurants and night life. The Old City is less than a 10 minute walk and provides some fantastic cultural experiences - simply beautiful. Would definitely stay there again and recommend to others.

Couples - 07/05/2017 TripAdvisor review
« Perfect Location »

I would not like to review this hotel, it would unfair from me because of the following situation. We booked and paid the staying in this hotel in advance in the middle of March, we stayed there in the end of April - in the beginning of May. Using my previous experience I checked in online. Though the hotel was paid off a certain amount of money was blocked on my bank card right after checking-in as authorization. I contacted the hotel and I was informed it would be unblocked after the checking-out. On May the 1st during checking-out a staff member politely listened to my complaint, then declared the hotel had nothing to do with it and I should contact Accorhotels. On arriving home I sent an email to Accorhotels and into few days again to the hotel. But no answer since then from anybody. I have just called the bank, they advised to contact the hotel. It's a vicious circle. If Accorhotels or whoever needed to authorize my bank card does it really take so long to do that? Why should I be authorized if the hotel was paid? I am only a consumer, I need services but not complications. This is the reason I would not like to review the hotel. Just one unprejudiced notice: a room cleaning at 5 PM is a little too late.

Business - 17/04/2017 TripAdvisor review
« Rooms were very warm »

Could not sleep well. Very warm in the room and hotel. Asked at the reception why the airco didn't work. Answer: it is not the season yet. Why do I pay for then? So tried with open window, but too much noise outside. So, never again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guidoj716, thank you for your time to write about your last stay with us! I am very sorry that you did not feel comfortable due to the temperature; unfortunately it is difficult during this times when nights are still very cold but during the days it is quite warm, to find the perfect temperature for all our guests. I would appreciate if you would give us the opportunity to convince you of your service at your next stay in Graz! Best regards, Alexander Mitgutsch

Solo travel - 05/04/2017 TripAdvisor review
« Nice location 10 min on foot from the old town. The room was not perfect though »

The location is nice. The old town and Schlossberg is within 10 minute walk. The staff at the reception were very friendly. The room though did not give a comfy feel because of the linoleum (!) flooring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugene R., thank you very much for your time to write and for sharing your impressions of your last stay with us. A special thank you also for your comments about the flooring; please note that we do not have carpets anymore due to hygienic reasons but we will equip the rooms with small carpets now. Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant GM

Couples - 01/03/2017 TripAdvisor review
« Mercure Graz modern comfort in the Old Town »

The Mercure Graz is in an excellent location 800 m etres from the main station serviced by two bus lines. A feww hundred metres from the old town and excellent shoping and sightseeing. The lift to the top of the hill overlooking the old town offers great views. There is a cafe with excellent light menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve C., thank you very much for your time to write and for sharing your impressions of your last stay with us in Graz! It is my pleasure to read that you enjoyed your time in Graz and I am looking forward to welcoming you soon again! Alexander Mitgutsch Assistant GM

Friends getaway - 28/12/2016 TripAdvisor review
« (almost) Zero hospitality »

I would say, that I did expect a bit more from 4**** property... Hotel was booked last minute: 2 times x 2 nights each. Being a Gold Accor member I was expecting something "nice" from the hotel, especially due to Christmas period. However, nothing has been offered, even welcome drink, which should be a part of Gold privileges. Lady at check-in said - "There is a free minibar in the room, Enjoy it!" Important to mention, that mini bar is included to the price of Privilege room, which was originally booked. Of course, no room upgrade has been offered, inspite of the fact that rooms of higher category been available on the web-site. So -- nothing has been offered for Gold members. Additional negative notes: 1) salads in the restaurant bar was not available due to absent of some ingredients (I would say - funny reason! :) ) 2) I did ask for additional pillows - pillows came without pillowcases :) 3) my request to get additional towels (original towels are quite small and became wet after first use) – no reaction at all. I would say, that level of hospitality was very close to Zero. Especially from Lady at Reception desk (probably, she was not happy to work during Christmas, however, this is not a sufficient reason to not even try to smile to the guests) Important to mention, two positive things: 1) high quality of housekeeping 2) very friendly Lady at check-out – it seems, she was very upset to know, that I did not enjoy my stay. And she offered the chocolate as an excuse (unfortunately, I don’t eat chocolate :( ) As a resume – nice hotel (nothing special, but standard Mercure property), however, customer service and hospitality should be improved.

Chris C Friends getaway - 15/12/2016 TripAdvisor review
« Helpful, professional staff »

Great location, walk to old city and points of interest, underground parking garage. Very welcoming, efficient and friendly staff. Rooms are very nice, clean and comfortable beds. We choice to stay an extra night and the staff went the extra mile to accommodate us. (3 adults ) highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas C., thank you very much for your time to write and for sharing your impressions of your last stay with us! It is my pleasure to read that you felt welcome and comfortable and a special "thank you" for your praise about our staff members! Of course I will share your words with all our team members as well! Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant GM

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