Hotel - Hotel Mercure Graz City
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Mercure Hotel

Hotel Mercure Graz City

Lendplatz 36- 37 
8020  GRAZ
AUSTRIA

760 reviews
TripAdvisor Rating Based on 760 reviews
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From 87.00 EUR Non member rate
From 80.91 EUR Member's rate Members’ Rate, join while you book
7.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 9  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • 1 bar(s)

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

To suit your taste and needs, choose from comfortable Standard Rooms, exquisitely appointed Mercure Privilege Rooms and elegant Junior Suites for work and relaxation.

  • 115 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 66 reviews

Our guest reviews for Hotel Mercure Graz City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 760 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 27/06/2017
« Good Location »

The room was clean . Tea and coffee making facility with fridge in room Good location for bus and travel links. Very helpful to receive a text when room was ready also public transport info helped me to get to the hotel quickly

TripAdvisor review
Business - 13/06/2017
« Perfect as always »

Where else would I stay while being in Graz for business. All you need. Close to center, close to railway station. Clean and modern rooms. Good standard and amenities. Fair price. Bar for the evening. Friendly staff.

TripAdvisor review
Couples - 11/06/2017
« Mercure Graz City Hotel »

Mecure Graz City is centrally located to public transport, shops, restaurants and night life. The Old City is less than a 10 minute walk and provides some fantastic cultural experiences - simply beautiful. Would definitely stay there again and recommend to others.

TripAdvisor review
Couples - 07/05/2017
« Perfect Location »

I would not like to review this hotel, it would unfair from me because of the following situation. We booked and paid the staying in this hotel in advance in the middle of March, we stayed there in the end of April - in the beginning of May. Using my previous experience I checked in online. Though the hotel was paid off a certain amount of money was blocked on my bank card right after checking-in as authorization. I contacted the hotel and I was informed it would be unblocked after the checking-out. On May the 1st during checking-out a staff member politely listened to my complaint, then declared the hotel had nothing to do with it and I should contact Accorhotels. On arriving home I sent an email to Accorhotels and into few days again to the hotel. But no answer since then from anybody. I have just called the bank, they advised to contact the hotel. It's a vicious circle. If Accorhotels or whoever needed to authorize my bank card does it really take so long to do that? Why should I be authorized if the hotel was paid? I am only a consumer, I need services but not complications. This is the reason I would not like to review the hotel. Just one unprejudiced notice: a room cleaning at 5 PM is a little too late.

TripAdvisor review
Business - 17/04/2017
« Rooms were very warm »

Could not sleep well. Very warm in the room and hotel. Asked at the reception why the airco didn't work. Answer: it is not the season yet. Why do I pay for then? So tried with open window, but too much noise outside. So, never again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guidoj716, thank you for your time to write about your last stay with us! I am very sorry that you did not feel comfortable due to the temperature; unfortunately it is difficult during this times when nights are still very cold but during the days it is quite warm, to find the perfect temperature for all our guests. I would appreciate if you would give us the opportunity to convince you of your service at your next stay in Graz! Best regards, Alexander Mitgutsch

TripAdvisor review
Solo travel - 05/04/2017
« Nice location 10 min on foot from the old town. The room was not perfect though »

The location is nice. The old town and Schlossberg is within 10 minute walk. The staff at the reception were very friendly. The room though did not give a comfy feel because of the linoleum (!) flooring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugene R., thank you very much for your time to write and for sharing your impressions of your last stay with us. A special thank you also for your comments about the flooring; please note that we do not have carpets anymore due to hygienic reasons but we will equip the rooms with small carpets now. Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant GM

TripAdvisor review
Couples - 01/03/2017
« Mercure Graz modern comfort in the Old Town »

The Mercure Graz is in an excellent location 800 m etres from the main station serviced by two bus lines. A feww hundred metres from the old town and excellent shoping and sightseeing. The lift to the top of the hill overlooking the old town offers great views. There is a cafe with excellent light menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve C., thank you very much for your time to write and for sharing your impressions of your last stay with us in Graz! It is my pleasure to read that you enjoyed your time in Graz and I am looking forward to welcoming you soon again! Alexander Mitgutsch Assistant GM

TripAdvisor review
Friends getaway - 28/12/2016
« (almost) Zero hospitality »

I would say, that I did expect a bit more from 4**** property... Hotel was booked last minute: 2 times x 2 nights each. Being a Gold Accor member I was expecting something "nice" from the hotel, especially due to Christmas period. However, nothing has been offered, even welcome drink, which should be a part of Gold privileges. Lady at check-in said - "There is a free minibar in the room, Enjoy it!" Important to mention, that mini bar is included to the price of Privilege room, which was originally booked. Of course, no room upgrade has been offered, inspite of the fact that rooms of higher category been available on the web-site. So -- nothing has been offered for Gold members. Additional negative notes: 1) salads in the restaurant bar was not available due to absent of some ingredients (I would say - funny reason! :) ) 2) I did ask for additional pillows - pillows came without pillowcases :) 3) my request to get additional towels (original towels are quite small and became wet after first use) – no reaction at all. I would say, that level of hospitality was very close to Zero. Especially from Lady at Reception desk (probably, she was not happy to work during Christmas, however, this is not a sufficient reason to not even try to smile to the guests) Important to mention, two positive things: 1) high quality of housekeeping 2) very friendly Lady at check-out – it seems, she was very upset to know, that I did not enjoy my stay. And she offered the chocolate as an excuse (unfortunately, I don’t eat chocolate :( ) As a resume – nice hotel (nothing special, but standard Mercure property), however, customer service and hospitality should be improved.

TripAdvisor review
Thomas C Friends getaway - 15/12/2016
« Helpful, professional staff »

Great location, walk to old city and points of interest, underground parking garage. Very welcoming, efficient and friendly staff. Rooms are very nice, clean and comfortable beds. We choice to stay an extra night and the staff went the extra mile to accommodate us. (3 adults ) highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas C., thank you very much for your time to write and for sharing your impressions of your last stay with us! It is my pleasure to read that you felt welcome and comfortable and a special "thank you" for your praise about our staff members! Of course I will share your words with all our team members as well! Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant GM

TripAdvisor review
Solo travel - 01/10/2016
« Pleasant stay in a central location »

Spacious room and pleasant staff. I liked having a small kettle for tea and coffee and use of the small bar fridge. Easy walk to olde town and the castle. I thought the parking was expensive and somewhat difficult to understand the ticket payment process. No weekend or evening/overnight reduced rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mags522013, thank you very much for your comments and for sharing your impressions of your stay with us in Graz! I am happy to read that you fully enjoyed your time in Graz and also all the amenities in your room! Looking forward to welcoming you soon again, Alexander Mitgutsch Assistant GM

TripAdvisor review
Solo travel - 05/09/2016
« Faith in accor restored »

After a more or less unpleasant experience in a Novotel in Berlin, this hotel offered me everything one can expect as the so called good service. The room was extremely comfortable, quiet, and the location is outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicoluzzi, thank you very much for writing and for sharing all your impressions of your last stay with us! I am glad to read that we could convince you of the great service which is offered by Accorhotels and I hope to be able to welcome you soon again at the Mercure Graz City! Best regards, Alexander Mitgutsch Assistant GM

TripAdvisor review
Family - 14/07/2016
« Highly Recommended!! »

It is in the heart of the city. You can only walk a few minutes to see most attractive points in Graz. Hotel is very well decorated. Room is very good and well decorated. Service is very good. All of the staff are very friendly and helpful. Breakfast is excellent. We all really enjoyed our stay. It is highly recommended for stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear asiliskender, thank you very much for your time to write and for sharing your impressions of your stay at the Mercure Graz City! I glad to see that you felt welcome and comfortable during your stay and that our service totally met your expectations! I am looking forward to welcoming you soon again! Alexander Mitgutsch Assistant GM

TripAdvisor review
Solo travel - 28/04/2016
« Graz »

Great loaction close to the old town and the places to visit in Graz. Friendly staff and efficient and good service. Nice rooms with modern look. Nice bath facilities as well. Located a footwalk from the main square and river and the shopping area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus I, thank you very much for your time to write and for sharing your impressions of your last stay! It is a pleasure to see that you felt welcome and comfortable at your stay! I am looking forward to welcoming you soon again! Best regards, Alexander Mitgutsch

TripAdvisor review
Family - 10/04/2016
« My Travel »

It was beautiful in the city's Old Town and the Castle beautiful sight. The hotel provided a pleasant stay. The staff is friendly and helpful volt.A room comfortable. The breakfast is plentiful and varied. We were satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laszlo46, thank you very much for your time and for sharing your impressions of your stay with us! It is a pleasure to see that you felt welcome and comfortable at the Mercure Graz City! I am looking forward welcoming you soon again! Best regards, Alexander Mitgutsch Assistant GM

TripAdvisor review
Business - 31/01/2016
« 2 days in Graz »

Pleaseant stay in Graz. The hotel is well located close to the city center. The room and the lobby are clean. The employees of the hotel were professionnal and efficient. A recommended hotel in this nice city

Our hotel has responded to the review
Our hotel has responded to the review

Dear traveler, thank you very much for your time to write and sharing your impressions of your last stay with us! I am glad to see that you felt welcome and comfortable with us! A special thank you for the praise of our employees which I will forward to all our team members with pleasure! I am looking forward to welcoming you soon again in Graz! Alexander Mitgutsch

TripAdvisor review
Business - 11/12/2015
« one night stay in Graz »

Good location in the centre of town with several neighboring restaurants where you could go for dinner or lunch, friendly staff, clean room with comfortable bed. Good breakfast. I will definitely choose this hotel again if will travel to Graz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear traveler, thank you very much for sharing your impressions of your last stay with us! I am glad to read that you felt welcome and comfortable and that you had a good time in Graz! I am looking forward to welcoming you soon again! Best regards, Alexander Mitgutsch

AccorHotels certified review
Anonymous Business - 28/10/2015

Staff is friendly, room is clean. But the particular room I stayed in had a problem with the tub drain mechanism which caused it to not drain properly. The whole hotel is way too hot. There has been a problem with the HVAC control in the rooms for many years that has never been corrected. If it is cold enough outside this can be compensated by opening the window, but then the noise outside is a potential problem. (the noise has nothing to do with the hotel)

TripAdvisor review
Business - 22/10/2015
« Staff provided the best service »

Rooms were very nice. Breakfast had a wonderful selection. My glowing review comes from the service we received. Restaurant recommendations exceeded our expectations. Alan took very good care of us from check in, restaurant recommendations, bar service, and even helped us track down our car after it wad towed. Service that is over and above what I have come accustomed to. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear traveler, thank you very much for sharing your impressions of your last stay with us! It is great to see that you felt welcome and comfortable! Of course I also forwarded your special laud to Alan. I am looking forward to welcoming you soon again at the Mercure Graz City! Best regards, Alexander Mitgutsch

TripAdvisor review
Janne9000 Couples - 14/09/2015
« Some room for improvements »

The hotel is in a good location. Rooms are modern, and the bed was comfortable. However, there were a few things that could have been better. First of all, my Accor Hotels silver membership was not recognized when checking in. Secondly, we were given a room that was a double room but bed made for one person (had to wait for the maid to make the bed for two and to bring towels). Thirdly, the gym was super hot, and the TV didn't work. So, not quite up to an expected 4 star standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear traveler, thank you very much for your time and sharing all your impressions of you last stay with us! I am sorry that you have not felt recognized as a Member of Le Club Accorhotels! - please be aware that all memberships are registered automatically in our system and so we do know our members which we offer all advantages possible. Also thank you for your comment about the gym - unfortunately the TV in the gym was broken during your stay but of course we already did change the TV as soon as possible. I would appreciate if you would give us the chance to convince you of our service at your next stay in Graz. Looking forward to welcoming you soon again, Alexander Mitgutsch

TripAdvisor review
Francesca F Business - 25/08/2015
« Nice hotels with few downs »

I hadn't the room upgrade even if i am an accorhotel gold member, and nobody at Reception mentioned it. I think that the downs of the hotel are really the not so well prepared staff for frequent travellers with Accor and the shower: being in the bathtub it is already not so accesible, but most of all it is not easy showering just because there is too few space and you can't stand just under the water because of the bath tub shape. The wifi is awful: drops continuosly and you really could use it only for social networks or something not serious. If you have to work it could be impossibile! Anyway the hotel is nice and in a really good position. The breakfast is good, and the garage is nice. Good bed, but no other pillows avalaible in the closet like in the others Mercure. Good cleaning too, that it is an important thing never found before in the other hotels of Graz.

Our hotel has responded to the review
Our hotel has responded to the review

Dear traveler, thank you very much for sharing all your impressions of your last stay with us! First of all I would like to thank you for your positive comments which I will share with all our team members! I am sorry that you did not fell recognized as a member but please be sure as an Le Club Accorhotels Gold Member you will always get an upgrade if possible - but this is a service for our members which is based upon availability! Thank you also for all of your comments which will help us to improve our service! I am looking forward to welcoming you soon again at the Mercure Graz City; Best regards, Alexander Mitgutsch

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