Mercure Caen Côte de Nacre Herouville Saint Clair Hotel 4 stars

TripAdvisor rating 4.0/5 395 reviews
Mercure Caen Côte de Nacre Herouville Saint Clair Hotel
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Hotel extras

  • Access from the Périphérique Nord, exit 5

  • Free private car park

  • Citis tram stop, providing direct access to the city center

  • Free WiFi

  • BeIN SPORTS TV channels in all rooms

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

2 Place Boston
Citis
14200
herouville saint clair
france

Check-in from 13h00

Check out up to 12h00

  • HEROUVILLE-ST-CLAIR/VENOIX :   8 CITIS

  • COTE DE NACRE :   EXIT 5 DOUVRES

  • HEROUVILLE-ST-CLAIR :   A CITIS

  • By plane

    CAEN CARPIQUET At 8.9km / 5.53 miles

  • By plane

    CHARLES DE GAULLE At 280km / 173.98 miles

  • By boat

    OUISTREHAM At 14km / 8.7 miles

GPS :49.212166, -0.356508

Our accommodations

At the Mercure Caen Côte de Nacre, you sleep in spacious, air-conditioned rooms equipped with free Wi-Fi.

Classic Room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 3 single beds

  • Max. number of persons: x3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LE RESTO D'A COTE

Type of cuisine: French

Our restaurant is open every day except public holidays, Friday evenings, and Saturday and Sunday lunchtimes.Light snacks are available at the bar or in your room.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The modern "Le Resto d'à Côté" bar is open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more
Mercure Caen Côte de Nacre Herouville Saint Clair Hotel Meeting Room

Our guest reviews for
Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

1,565 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

395 reviews

comfortable hotel

Customer review rating 4.3/5

Elizabeth L. Couples - 09/05/2019 AccorHotels certified review

As always a warm welcome. Nice room with comfortable bed good bathroom facilities & wifi. Even though our checkintime was late evening we were offered dinner & welcome drink. Breakfast was well up to standard despite coach parties being catered for. We look forward to our next stay.

Dear ELIZABETH L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

We had a good welcome and a comfortable stay.

Customer review rating 4.3/5

Anne L. Couples - 07/05/2019 AccorHotels certified review

The room was perfect fir our needs as my husband is disabled. The breakfast was good. The staff were helpful.

Dear ANNE L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Médiocre

Customer review rating 4.3/5

Anonymous Business - 29/04/2019 AccorHotels certified review

Médiocre

Madame C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous vous invitons à nous contacter afin que nous ayons plus d'information sur votre mécontentement. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame C., en l’expression de nos sentiments les meilleurs.

Sorry stay!

TripAdvisor rating 4.0/5

Peter E Couples - 20/02/2019 TripAdvisor review

The hotel closed the restaurant the night we stayed and with the hotel being in the middle of huge roadworks it was difficult to consider walking to the nearest restaurant some 10 to 15 minutes away. That is if we wanted to negotiate the roadworks. If the hotel had informed us of the problems we would definitely stayed somewhere else! Be honest in future please. We have stayed in Mercure hotels many times over the years so this is not the norm

Dear Peter E, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The restaurant was closed exceptionally the night of your visit for lack of staff. We should have offered you our selection of food served in the room as well as the restaurants nearby. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Duty to give information when services not available

Customer review rating 4.3/5

Peter Couples - 18/02/2019 AccorHotels certified review

The stay in the hotel room was fine but why wasn't I told there would be no dining room available when the hotel is surrounded by extensive road works making it difficult to walk anywhere for a meal. This was very poor - I think it is incumbent on the hotel to let us know. I had plenty of other communications about what it would cost and speedy check in!!!

Dear PETER E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Super

Customer review rating 4.3/5

H. Families - 31/12/2018 AccorHotels certified review

Super

Madame H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame H., en l’expression de nos sentiments les meilleurs et bonne année 2019 Jérome FONTAINE Directeur

Excellent

Customer review rating 4.3/5

David H. Friends - 27/12/2018 AccorHotels certified review

First class- good location, decent accommodation and food/drink

Dear DAVID H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and happy new year Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Good one night stay

Customer review rating 4.3/5

Anonymous Couples - 25/12/2018 AccorHotels certified review

A quiet hotel on a Saturday night in December. Perhaps the most pleasant and friendly reception welcome we've ever had in an Accor hotel - five stars to the young lady who greeted us.

Dear STEPHEN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and Happy New Year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

good basics, nice breakfast

Customer review rating 4.3/5

B. Business - 26/10/2018 AccorHotels certified review

all right

Monsieur B., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur B., en l’expression de nos sentiments les meilleurs. Jérome FONTAINE Directeur

convenient location

TripAdvisor rating 4.0/5

ElizabethL1923 Couples - 05/10/2018 TripAdvisor review

Very friendly staff & warm welcome. The receptionist personally checked that our room was ready. Very well appointed standard room with plenty of space. Comfortable bed , good quality bed linen. Free good wifi connection. Bathroom spotless with good shower & plenty of hot water. Could not fault.Buffet breakfast also plentiful despite presence of coach parties. Easy access for ferry at Ouisterham, 15 mins

Hello ElizabethL1923 We thank you for your comments The last mattresses of the Mercure range were installed at the end of August and they are really very comfortable. Sylvie and Zoé welcome you every day from 6.30am to 10am and 11am on weekends and holidays. They will make you discover the Mercure standards but also the delights we have selected (teurgoule, organic apple juice, candied apple jam, Caen shortbread and the famous cheeses) See you soon Jérome

Pleasant stay

Customer review rating 4.3/5

Elizabeth L. Couples - 04/10/2018 AccorHotels certified review

The hotel is a good location for Ouisterham ferry. Well appointed with very helpful &friendly staff. Room clean ,comfortable well appointed. Good food in the restaurant both for breakfast & dinner. Our hotel of choice

A very pleasant and relaxing stay indeed.

Customer review rating 4.3/5

Rjc Couples - 25/09/2018 AccorHotels certified review

The staff were very welcoming and helpful, and the room was excellent. The airconditioning worked, too!!

Overnight prior to ferry back to uk

Customer review rating 4.3/5

Wickwarbob Couples - 22/09/2018 AccorHotels certified review

One of the friendliest and helpful receptions of any hotels we have stayed at. Despite a coach load of tourists enjoying the bar the hotel was surprisingly quite. Breakfast better than Ibis Styles and free for over sixties! Great experience we will stay here in future cheaper, better rooms and service than Ibis Styles in Ouistreham.

Nice modern clean rooms with helpful staff

Customer review rating 4.3/5

Simon Couples - 16/09/2018 AccorHotels certified review

Arrived at hotel and was greeted by freindly receptionist. Reception was clean and modern. Directed to our room which was ready at 14.00. We went to the bar during the afternoon and at the same time booked a table in the restaurant. The restaurant was very quiet only 4 tables had customers. I have to say the food was very good and I would not hesitate to recommend eating in the restaurant. The only to couple of thing I would mention is. We had a two course meal mine was starter and main my wife’s was main and desert. When my starter arrived so did my wife’s main and when my main arrived so did my wife desert. Really I should have had my start and we should have had our mains together a little thing I know but just seemed wrong. Also the price of drinks is way to high and prevented us from having more. Nothing any different to other hotels but it seems to me that hotels overpriced drinks which in my mind means less sales.

Staff was excellent , facility was clean , food was very acceptable , great Value

Customer review rating 4.3/5

Tony B. Couples - 11/09/2018 AccorHotels certified review

As a senior - we have been patronizing Novotel brand - I just realized MERCURE Brand was a better choice. With Free breakfast for Seniors is very considerate The business hotel attitude is very redeeming - because the business traveller will not tolerate any short comings in the hotel . We have been dis satisfied with Novotel at certain locations Good value - Mercure

Great value

TripAdvisor rating 4.0/5

t0nyb49 Couples - 10/09/2018 TripAdvisor review

One only request - put a small refrigerator in the room The food room and the service was good It is desirable for long term staying clients to have a refrigerator Please add the same in every room I will stay ina mercure again

Hello t0nyb49, We thank you for sharing your experience. You will find minibars in the "privilege" rooms with drinks available. Breakfast is the business of Sylvie, Zoe and Ophelia, every day they welcome you and make you discover the delights of our buffet and our selection of regional products See you soon Jérome

very nice stay

Customer review rating 4.3/5

Pia J. Business - 07/09/2018 AccorHotels certified review

A very nice stay in the hotel. Great beds and quite. Only thing missing, was at breakfast that there were no vegetables (being on a diet).

Customer review rating 4.3/5

Yvonne W. Couples - 05/09/2018 AccorHotels certified review

Very good helpful reception

Always a good stay

Customer review rating 4.3/5

Steve Couples - 03/09/2018 AccorHotels certified review

Very convenient. Friendly staff, good room. Easy parking. All good.

Customer review rating 4.3/5

Anonymous Families - 25/08/2018 AccorHotels certified review

Friendly hotel, good food and comfortable rooms.

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