Mercure Caen Côte de Nacre Herouville Saint Clair Hotel 4 stars

TripAdvisor rating 4.0/5 411 reviews
Mercure Caen Côte de Nacre Herouville Saint Clair Hotel
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Hotel extras

  • North Peripheral Access Exit 5

  • Free private car park

  • "Citis" streetcar station, direct access to downtown

  • Setting up a new elevator

  • BeIN Sports TV Channels in all rooms

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

2 Place Boston
Citis
14200
herouville saint clair
france

Check-in from 13h00

Check out up to 12h00

  • HEROUVILLE-ST-CLAIR/VENOIX :   8 CITIS

  • COTE DE NACRE :   EXIT 5 DOUVRES

  • HEROUVILLE-ST-CLAIR :   A CITIS

  • By plane

    CAEN CARPIQUET At 8.9km / 5.53 miles

  • By plane

    CHARLES DE GAULLE At 280km / 173.98 miles

  • By boat

    OUISTREHAM At 14km / 8.7 miles

GPS :49.212166, -0.356508

Our accommodations

At the Mercure Caen Côte de Nacre, you sleep in spacious, air-conditioned rooms equipped with free Wi-Fi.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 3 single beds

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LE RESTO D'A COTE

Type of cuisine: French

Our restaurant is open every day except public holidays, Friday evenings, and Saturday and Sunday lunchtimes.Light snacks are available at the bar or in your room.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

The modern "Le Resto d'à Côté" bar is open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,689 reviews

tripadvisor

TripAdvisor Rating 4.0/5

411 reviews

A personal view

TripAdvisor rating 4.0/5

GeoffreyH350 Couples - 17/09/2019 TripAdvisor review

The hotel is excellent. We were made welcome once we arrived and our room was comfortable,well appointed and quiet.Restaurant facilities were good and we were offered a reasonable choice of wines We had a problem finding the hotel. Having left the periphique at junction four we followed two Mercure signed which took us past the Tram Stop. Then no further signs for about two k. so we turned back. A resident took us to an Ibis Hotel and we were given route to the Mercure which we found -eventually.We still have an old directory of Ibis Hotels which give excellent advice on routes to take. Possibly this Mercure Hotel could provide a clear street map showing the route from a starting point e.g. exit 4 on the periphique..

Very good experience

Customer review rating 4.3/5

Anonymous Couples - 02/09/2019 AccorHotels review

Best: friendly staff, quiet, clean, comfortable, excellent breakfast Areas to improve: room WiFi (very poor), shower gel (made my skin break out), wish you had a gym and an ice machine

Dear NICOLAS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Mercure hotel is glad to introduce you to its new range of Rêve de Miel by Nuxe amenities. Concerning ice, reception is open 24 hours and can give you ice on request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Good hotel, convenient for the ferry.

Customer review rating 4.3/5

Ph Couples - 02/09/2019 AccorHotels review

Very comfortable, friendly welcome. Excellent breakfast. The only problem was that we were intially given a room that was already occupied. On going back to reception, this was quickly resolved and we were allocated another room.

Dear PIPPA H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize concerning the room at your check-in, but the most important is that we found a quickly solution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Suited our needs

Customer review rating 4.3/5

Andy B. Families - 19/08/2019 AccorHotels review

Easy to find, very quiet hotel. Rooms were clean and comfortable.

Dear ANDREW B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

stopover

TripAdvisor rating 4.0/5

625graham Couples - 27/07/2019 TripAdvisor review

An excellent choice as a stopover for the Caen Ferry. First class reception and dining service. the food and service in the restaurant for both dinner and breakfast was faultless and the menu choice for dinner excellent value.

Dear 625graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Virginie, Accomodation Manager

Disappointed

Customer review rating 4.3/5

Anabela V. Friends - 05/07/2019 AccorHotels review

Lift broken! Rude receptionist! overall ok!

Dear ANABELA V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The day of your arrival, our lift was in maintenance, for security reasons. Our team remains at your all disposal to carry your luggage. We made a point with the staff at the front desk and reviewed the hospitality procedures together. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great hotel

Customer review rating 4.3/5

Kat Couples - 30/06/2019 AccorHotels review

Perfect, I particularly enjoyed the "surprise" for being guest of the day, thank you. Also appreciated the D Day 75 year remembrance, very poignant. Hotel very clean and welcoming. Staff friendly and professional. Lovely food in the restaurant. A well managed and motivated team, thank you.

Dear KATHRYN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Paul Families - 23/06/2019 AccorHotels review

Hotel was decent. At checkout, the front desk staff would not give me the rate I booked. It was booked through the accor website, and I gave them all the booking information. They tried to make me pay 50% higher rate and were incapable of honoring the rate I booked.

Dear JOHN P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You made a reservation by web accor it should have integrated directly to the rate you have selected. Following a computer bug, the price has been changed. It took a little while to analyze this malfunction and you paid the right price. We are still sorry for the time it took. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur

Just what we expected -- good solid hotel

Customer review rating 4.3/5

Clay M. Couples - 11/06/2019 AccorHotels review

We wanted night in Caen at a safe location -- safe as in nothing goofy likely to happen -- and the Mecure fit the bill as expected. Staff wa fine (restaurant a little indifferent but got the job done) and the room was clean and quiet. Seemed like maybe a handicap room? We didn't need that but it was ok.

Dear CLAY M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Brilliant and very welcoming.

Customer review rating 4.3/5

Graham A. J. Couples - 10/06/2019 AccorHotels review

Very helpful staff on reception late evening and morning. Felt very welcomed. Good location and plenty of car space.

Dear Ms and Mr GRAHAM N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

A good location for Normandy D Day

TripAdvisor rating 4.0/5

lizanneSurrey Couples - 09/06/2019 TripAdvisor review

As always a warm welcome & comfortable room. Good quality bedding & towels. Tv & WIFI good reception & speed. We did not have breakfast on this occasion, but have done in the past & it is always very good value with plenty of choice. The staff are very efficient & nothing is too much trouble. This is also a good option for catching the early ferry & a packed breakfast can be ordered.

Hello Thank you for taking the time to send us your feed back about your last stay at the Mercure Caen Côte de Nacre We love to receive "like home" that's why we do this job. It is a great joy for us when a host gives us such compliments. Thank you and see you again Jérome General Manager

Good experience

Customer review rating 4.3/5

Celine Couples - 03/06/2019 AccorHotels review

Enjoyable stay at the Mercure. We like the overall quality level and value for money achieved across the different hotels of the brand. This one is slightly overpriced for being relatively far outside of town (including tram lines being down at the moment which we have not been made aware of prior to our stay). Breakfast is nice, relatively wide choice. Our shower was clogged and room soundproofing could be improved. We only got 1 bottle of water in the room and 1 welcome drink (accor loyalty card) while staying with 2 people in the room. First time this happened.

Dear CELINE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Prices are naturally high on a weekend of Ascension with such a beautiful weather. All hotels in the area were sold out. You should not have a shower problem and we apologize for it. The work of the tramway is a huge project as it will be replaced by other. But it's coming soon. The loyalty card is nominative and actually the drink is for one person as indicated in the general conditions of sale. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur
Customer review rating 4.3/5

Steve Business - 24/05/2019 AccorHotels review

Clean hotel, friendly staff. If I had to make one remark it would be the lack of a fridge in the room which in all honesty at those prices should be standard.

Dear STEVE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

comfortable hotel

Customer review rating 4.3/5

Elizabeth L. Couples - 09/05/2019 AccorHotels review

As always a warm welcome. Nice room with comfortable bed good bathroom facilities & wifi. Even though our checkintime was late evening we were offered dinner & welcome drink. Breakfast was well up to standard despite coach parties being catered for. We look forward to our next stay.

Dear ELIZABETH L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

We had a good welcome and a comfortable stay.

Customer review rating 4.3/5

Anne L. Couples - 07/05/2019 AccorHotels review

The room was perfect fir our needs as my husband is disabled. The breakfast was good. The staff were helpful.

Dear ANNE L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Médiocre

Customer review rating 4.3/5

Anonymous Business - 29/04/2019 AccorHotels review

Médiocre

Madame C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous vous invitons à nous contacter afin que nous ayons plus d'information sur votre mécontentement. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame C., en l’expression de nos sentiments les meilleurs.

Sorry stay!

TripAdvisor rating 4.0/5

Peter E Couples - 20/02/2019 TripAdvisor review

The hotel closed the restaurant the night we stayed and with the hotel being in the middle of huge roadworks it was difficult to consider walking to the nearest restaurant some 10 to 15 minutes away. That is if we wanted to negotiate the roadworks. If the hotel had informed us of the problems we would definitely stayed somewhere else! Be honest in future please. We have stayed in Mercure hotels many times over the years so this is not the norm

Dear Peter E, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The restaurant was closed exceptionally the night of your visit for lack of staff. We should have offered you our selection of food served in the room as well as the restaurants nearby. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Duty to give information when services not available

Customer review rating 4.3/5

Peter Couples - 18/02/2019 AccorHotels review

The stay in the hotel room was fine but why wasn't I told there would be no dining room available when the hotel is surrounded by extensive road works making it difficult to walk anywhere for a meal. This was very poor - I think it is incumbent on the hotel to let us know. I had plenty of other communications about what it would cost and speedy check in!!!

Dear PETER E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Super

Customer review rating 4.3/5

H. Families - 31/12/2018 AccorHotels review

Super

Madame H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame H., en l’expression de nos sentiments les meilleurs et bonne année 2019 Jérome FONTAINE Directeur

Excellent

Customer review rating 4.3/5

David H. Friends - 27/12/2018 AccorHotels review

First class- good location, decent accommodation and food/drink

Dear DAVID H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and happy new year Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur
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