Hotel - Mercure Caen Côte de Nacre Herouville Saint Clair Hotel
Mercure Hotel Mercure Hotel

Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

4.0/5 391 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 10 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the Mercure Caen Côte de Nacre, you sleep in spacious, air-conditioned rooms equipped with free Wi-Fi.

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,502 reviews

Our guest reviews for Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 391 reviews
Couples - 20/02/2019 TripAdvisor review
« Sorry stay! »

The hotel closed the restaurant the night we stayed and with the hotel being in the middle of huge roadworks it was difficult to consider walking to the nearest restaurant some 10 to 15 minutes away. That is if we wanted to negotiate the roadworks. If the hotel had informed us of the problems we would definitely stayed somewhere else! Be honest in future please. We have stayed in Mercure hotels many times over the years so this is not the norm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter E, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The restaurant was closed exceptionally the night of your visit for lack of staff. We should have offered you our selection of food served in the room as well as the restaurants nearby. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Peter Couples - 18/02/2019 AccorHotels certified review
« Duty to give information when services not available »

The stay in the hotel room was fine but why wasn't I told there would be no dining room available when the hotel is surrounded by extensive road works making it difficult to walk anywhere for a meal. This was very poor - I think it is incumbent on the hotel to let us know. I had plenty of other communications about what it would cost and speedy check in!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

H. Families - 31/12/2018 AccorHotels certified review
« Super »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Madame H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame H., en l’expression de nos sentiments les meilleurs et bonne année 2019 Jérome FONTAINE Directeur

David H. Friends - 27/12/2018 AccorHotels certified review
« Excellent »

First class- good location, decent accommodation and food/drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and happy new year Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

Anonymous Couples - 25/12/2018 AccorHotels certified review
« Good one night stay »

A quiet hotel on a Saturday night in December. Perhaps the most pleasant and friendly reception welcome we've ever had in an Accor hotel - five stars to the young lady who greeted us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and Happy New Year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

B. Business - 26/10/2018 AccorHotels certified review
« good basics, nice breakfast »

all right

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur B., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Caen Côte de Nacre Hérouville-Saint-Clair. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur B., en l’expression de nos sentiments les meilleurs. Jérome FONTAINE Directeur

Couples - 05/10/2018 TripAdvisor review
« convenient location »

Very friendly staff & warm welcome. The receptionist personally checked that our room was ready. Very well appointed standard room with plenty of space. Comfortable bed , good quality bed linen. Free good wifi connection. Bathroom spotless with good shower & plenty of hot water. Could not fault.Buffet breakfast also plentiful despite presence of coach parties. Easy access for ferry at Ouisterham, 15 mins

Our hotel has responded to the review
Our hotel has responded to the review

Hello ElizabethL1923 We thank you for your comments The last mattresses of the Mercure range were installed at the end of August and they are really very comfortable. Sylvie and Zoé welcome you every day from 6.30am to 10am and 11am on weekends and holidays. They will make you discover the Mercure standards but also the delights we have selected (teurgoule, organic apple juice, candied apple jam, Caen shortbread and the famous cheeses) See you soon Jérome

Elizabeth L. Couples - 04/10/2018 AccorHotels certified review
« Pleasant stay »

The hotel is a good location for Ouisterham ferry. Well appointed with very helpful &friendly staff. Room clean ,comfortable well appointed. Good food in the restaurant both for breakfast & dinner. Our hotel of choice

Rjc Couples - 25/09/2018 AccorHotels certified review
« A very pleasant and relaxing stay indeed. »

The staff were very welcoming and helpful, and the room was excellent. The airconditioning worked, too!!

Wickwarbob Couples - 22/09/2018 AccorHotels certified review
« Overnight prior to ferry back to uk »

One of the friendliest and helpful receptions of any hotels we have stayed at. Despite a coach load of tourists enjoying the bar the hotel was surprisingly quite. Breakfast better than Ibis Styles and free for over sixties! Great experience we will stay here in future cheaper, better rooms and service than Ibis Styles in Ouistreham.

Simon Couples - 16/09/2018 AccorHotels certified review
« Nice modern clean rooms with helpful staff »

Arrived at hotel and was greeted by freindly receptionist. Reception was clean and modern. Directed to our room which was ready at 14.00. We went to the bar during the afternoon and at the same time booked a table in the restaurant. The restaurant was very quiet only 4 tables had customers. I have to say the food was very good and I would not hesitate to recommend eating in the restaurant. The only to couple of thing I would mention is. We had a two course meal mine was starter and main my wife’s was main and desert. When my starter arrived so did my wife’s main and when my main arrived so did my wife desert. Really I should have had my start and we should have had our mains together a little thing I know but just seemed wrong. Also the price of drinks is way to high and prevented us from having more. Nothing any different to other hotels but it seems to me that hotels overpriced drinks which in my mind means less sales.

Tony B. Couples - 11/09/2018 AccorHotels certified review
« Staff was excellent , facility was clean , food was very acceptable , great Value »

As a senior - we have been patronizing Novotel brand - I just realized MERCURE Brand was a better choice. With Free breakfast for Seniors is very considerate The business hotel attitude is very redeeming - because the business traveller will not tolerate any short comings in the hotel . We have been dis satisfied with Novotel at certain locations Good value - Mercure

Couples - 10/09/2018 TripAdvisor review
« Great value »

One only request - put a small refrigerator in the room The food room and the service was good It is desirable for long term staying clients to have a refrigerator Please add the same in every room I will stay ina mercure again

Our hotel has responded to the review
Our hotel has responded to the review

Hello t0nyb49, We thank you for sharing your experience. You will find minibars in the "privilege" rooms with drinks available. Breakfast is the business of Sylvie, Zoe and Ophelia, every day they welcome you and make you discover the delights of our buffet and our selection of regional products See you soon Jérome

Pia J. Business - 07/09/2018 AccorHotels certified review
« very nice stay »

A very nice stay in the hotel. Great beds and quite. Only thing missing, was at breakfast that there were no vegetables (being on a diet).

Yvonne W. Couples - 05/09/2018 AccorHotels certified review

Very good helpful reception

Steve Couples - 03/09/2018 AccorHotels certified review
« Always a good stay »

Very convenient. Friendly staff, good room. Easy parking. All good.

Anonymous Families - 25/08/2018 AccorHotels certified review

Friendly hotel, good food and comfortable rooms.

D M. Couples - 20/08/2018 AccorHotels certified review
« Convenient location, pleasant room. »

Disturbed by doors and people in the corridor, both early morning and late at night - could hear everything as there is no sound proofing on the door at all. Delicious food in the restaurant and the room was otherwise nice. Needs more drinks facilities - the option to have one tea per daily stay is not enough.

Couples - 14/08/2018 TripAdvisor review
« Overnight in Caen »

We arrived by car from the ferry and found the hotel very easily. The parking was convenient and the rooms and facilities excellent. We did not dine in the restaurant, but did enjoy a very good breakfast the following morning before checking out. There did appear to be a number of coach parties using the hotel, but these did not cause us any problems and had left before we breakfasted!!

Our hotel has responded to the review
Our hotel has responded to the review

Hello djlmwaker Thank you for your nice comments Our hotel is located between Caen and the Sea 10 minutes from each. The team of Virginie welcomes you every day 24/24 and guides you on the different sites to visit We have a large closed and private parking reserved for hotel guests See you soon Françoise

Anne L. Couples - 10/08/2018 AccorHotels certified review
« A good overnight stop over »

We enjoyed our one night stay here, having travelled on the ferry from Portsmouth to Caen, Ouistreham.

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