Hotel - Mercure Caen Côte de Nacre Herouville Saint Clair Hotel
Mercure Hotel Mercure Hotel

Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

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4.0/5 347 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 11 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

At the Mercure Caen Côte de Nacre, you sleep in spacious, air-conditioned rooms equipped with free Wi-Fi.

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,053 reviews

Our guest reviews for Mercure Caen Côte de Nacre Herouville Saint Clair Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 347 reviews
AccorHotels certified review
David C. Couples - 21/01/2018

As we have stayed here before we were expecting the same excellent service. We were not disappointed.

AccorHotels certified review
Carolyn M. Couples - 22/12/2017
« Excellent as usual. »

Receptionists always welcoming and friendly , room very comfortable and quiet, and a very good breakfast.

AccorHotels certified review
Aragorn990 Couples - 07/11/2017
« Pleasant and efficient staff. Rooms clean and tidy with wifi throughout »

very easy online reservation via hotel (not general reservations which is iffy to say the least) I also had a ten percent discount as a member. thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADRIAN F., Thank you for having taken the time to give us your views on your stay in our hotel. Actually you have discounts as a member of the "accorhotels club" in all Accor hotels in the world Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Anonymous Couples - 06/11/2017
« Positif »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Madame/Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. Nous vous informons que nous élisons "le client du jour" et qu'une attention l'attent dans sa chambre Très sincèrement Jérome FONTAINE DIrecteur

AccorHotels certified review
Francois Business - 04/11/2017
« Great hotel »

Stayed at this hotel a couple of nights on business trip. The checkin and overall interactions with the front desk were very professional and courtious. The food at the restaurant was fresh and very fair priced. The only downside I would mention would be the breakfast which was below the standards the Mercure brand has used me to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANCOIS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. We strive to make a pleasant breakfast that includes all the standards of the Mercure brand with regional products such as organic apple juice, some Norman cheeses, teurgoule (rice pudding and cinnamon) and we will soon be putting a jam to the apple way tatin. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Anonymous Business - 25/10/2017
« Ras »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Dolly Couples - 30/09/2017
« Clean and comfortable »

We enjoyed our stay. The room was a good size and comfortable and there was a really nice walk in shower in the bathroom. Staff were really pleasant and helpful. Pity about the small poor quality towels though, certainly not four star standard. Breakfast was good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIVIEN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Rc Business - 27/09/2017
« Just one quick night, nothing special »

Staff is always very welcoming. My 2 days stay was shortened due to professional reasons, so not many interactions at the Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear REMI C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
G. Friends - 18/09/2017
« Stay in Caen »

Really pleasant stay with friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear MACLEOD G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
John H. Couples - 14/09/2017
« very convenient and decent hotel »

Very convenient ; easy to find ; nice , decent hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear R JOHN H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Huggy Couples - 04/09/2017
« Huggy »

Very helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Madame/Monsieur H., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Jérome FONTAINE DIrecteur

AccorHotels certified review
Steve V. Families - 03/09/2017
« Good stopping point »

Slightly shabby in places but superb, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVE V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Graham P. Couples - 01/09/2017
« A most enjoyable experience »

An excellent all-round stay - good food & drink, lovely room, friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GRAHAM P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Breuil Families - 23/08/2017
« Mr »

Satisfactory in all aspects except that the wifi reception in my room was poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Fernando G. Families - 22/08/2017
« Eficient »

Personal very helpful, always being at your disposition, top level people!.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FERNANDO MAGAN, We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Traveler Friends - 20/08/2017
« Traveler »

AIr vents filthy. Air conditioner didn't work well. Shower flooded. Furniture in lobby tattered and worn. A tired and shabby hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CONSTANCE D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have a renovation program at the end of the year We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Lr Couples - 01/08/2017
« Very good no complaints whatsoever. »

Very good, staff helpful and pleasant, room clean and bathroom also. Breakfast very good,. Evening meal well presented and good choices available. No complaints whatsoever, will use this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEONARD R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Sandie Couples - 29/07/2017
« Very good »

This was the first time we had stayed here and would certainly stay again. It was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SANDRA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Anonymous Couples - 17/07/2017
« Comfortable room »

The room was excellent, clean, comfortable and spacious. Bathroom good. Expensive and rather disappointing dinner in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GILLIAN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Côte de Nacre Herouville Saint Clair. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jérome FONTAINE DIrecteur

AccorHotels certified review
Kat Couples - 02/07/2017
« Hotel of choice in Caen »

Thus is a clean, spacious and well managed hotel. The staff are friendly and helpful. Plenty of outdoor parking on site and close to the tram stop into Caen. We have stayed both as an overnight between the ferry crossing and subsequent travel South and as a base for visiting the D day landing beaches and many other places of interest in the locality. Unable to comment on food as we did not eat there. (On our first visit the restaurant was closed due to installation of a lift thus we ate at a restaurant within walking distance which was excellent.)

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