Hotel - Sofitel Agadir Royal Bay Resort
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Sofitel Hotel

Sofitel Agadir Royal Bay Resort Hotel

BP 226 Cité Founty P4  Baie des Palmiers  Commune de Bensergao 
80007  AGADIR
MOROCCO

2,164 reviews
TripAdvisor Rating Based on 2,164 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • AGADIR AL MASSIRA
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children (Paying)
  • Golf
    • Golf
    • Golf course 27 holes (Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying)
  • Tennis
    • Hard tennis court
    • Indoor tennis court
  • Beach and water sports
    • Boat excursions
    • Deep sea fishing/Sea fishing (Paying)
    • Jet skiing (Paying)
    • Kayaking (Paying)
    • Private beach
    • Wind surfing facilities (Paying)
  • Other sports activities
    • Billiards/Snooker
    • Boules/petanque
    • Quad bikes
    • Table tennis
    • Volley ball facilities

Catering

  • 4 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 am - 12:00 pm
    • Opening hours : Week-end 12:00 am - 12:00 pm

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Warm colors, Berber-inspired motifs and carved lamps combine to create the Moorish ambiance of our 273 rooms, Suites & Villas. Made of exotic wood, the furnishings of each accommodation pay tribute to traditional Moroccan craftsmanship.Rooms provide a peaceful and serene atmosphere to recharge after a day full of discovery. Our MyBed bedding offers an unparalleled experience ensuring a restorative night's sleep.

  • 273 rooms
  • 25 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Web TV
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our thalasso and spa offers

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,341 reviews

Our guest reviews for Sofitel Agadir Royal Bay Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,164 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Axel Families - 06/07/2017

Un personnel exceptionnel

AccorHotels certified review
Amina M. Friends - 29/06/2017
« Staff make this hotel  »

I have to say the staff at this hotel make it a 5* hotel. Leila, Driss, Abdulaziz, Foud amoung many other staff are so helpful and welcoming. I did not meet any staff that were not helpful during my stay. I will come back. The only point i will make is that a few small upgrades are needed to maybe the beds and iron and ironing boards would make it better. The iron was not long enough to use on the ironing board and iron board itself was broken. The bed was to soft especially the pillows maybe this is just my preference. I would stay with you again though 100%. Food was very good and breakfast amazing so much on offer.

AccorHotels certified review
J P. Couples - 25/06/2017
« Great hospitality »

Every staff you encounter seems to have genuine hospitality. Even though the facility has been weathered(or aged), definitely recommend to stay:-)

AccorHotels certified review
David Families - 25/06/2017

Very good hotel, with good quality facilities.

AccorHotels certified review
Jacky H. Business - 23/06/2017
« pefect stay in sofitel »

staff are so friendly and nice, room is also very good. nice pool and beach. everything is pefect, except the breakfast is normal might because it's in Ramadan.

AccorHotels certified review
Rosenthal Families - 22/06/2017
« its fine,but when i book on booking ,com they told at the reception we can not see your booking(you must contact booking.com)fen i show my reservation on my mobile phone,not so professional to stay more then half houre at the reception desk »

its fine! and not much child friendly,could be better !! special with small kids. was booking everyday on booking.com and the reception crew say that they can not found my reservation,fen i show my booking on the phone with reservation number,they say we don't care,you must contact booking.com and tell them,maybe you come after some hours to check if you reservation will come really very far from professional.and not my experience in sofitel company around other continents verry sad

AccorHotels certified review
Catarina Couples - 17/06/2017
« Disappointing  »

Whilst there were some good points about our stay we left feeling quite disappointed and underwhelmed. In all honesty we expected far better from a 5 star Sofitel. The check in and check out experiences were fine but we found it very odd that, upon arrival we couldn't withdraw money from reception and charge it to our room, instead we kept our driver waiting whilst finding the ATM and withdrawing money. The bags came up to the room quickly which was nice but the room however felt very tired and very dated. The door of our room was visibly damaged around the latch and the whole decor felt very old fashioned.  As mentioned there were good points about our stay and the housekeeping was definitely a huge plus, they were thorough and the room was looked after very well. We had a very mixed experience with the concierge throughout our stay. Our first chat was very nice and friendly however, some of the suggestions for things to do in Agadir - CrocoWorld sticks out in my mind - were very unusual to offer to 20 y/o travellers. We went for the city tour that was suggested and this is what sticks out as something that we were so upset with.  Initially we were quoted 140D each for a group tour or 500D for a private tour. We opted for the group tour but we're told that we would be the only people on the tour, which meant the price increased from 140 to 200. We were not made aware at any point as to why we were being charged the extra fee. We then asked if we could have the tour placed onto the room bill as we were running low on cash - the concierge on duty informed us this was possible, at a few of 500 per person. I found it utterly ridiculous that a 5 star hotel would be unable to add a concierge recommended city tour charge to a room bill without an inexplicable and unexplained 150% price increase. Needless to say we felt this was an attempt at a needless rip-off and the service fell far short of our expectations.  We were particularly exacerbated that, on the tour itself, the driver took us to only 3 key sights and what were essentially 2 shops wherein we felt obliged, of not pressured, into buying something. The driver did not accompany us into any of the stops ( I know this was not possible at the mosque and perhaps the language barrier was an issue ) and for sights such as the castle, it would have been great to have some insight or some history. Additionally for a 5 star hotel city tour, being taken to an Argan oil shop and a Berber boutique were a huge disappointment. These were essentially just shops. I know that Argan oil and Berber craft are important to the area, but I found these hugely unauthentic and not adding any value to the tour.  I would have happily paid an extra fee to be taken slightly out of the city to visit an Argan plantation and meet with local producers, or visit a local producer of Berber craft works and see first hand their process. I think this would be the difference between any hotel, and a 5 star luxury hotel and considering the issues we had had in trying to pay for the tour in the first place - the day was honestly wasted. As mentioned, other parts of the service were good including the girl ( whose name we sadly missed ) who assisted us at reception on our last night, sadly by this point however we had such a bad experience it was unfortunately too late.  Overall this did not feel like a 5 star hotel and we really were expecting better, I would not be able recommend this hotel to anyone.

AccorHotels certified review
Paul D. Couples - 17/06/2017
« Lovely hotel, exeptional staff .  »

We had a very relaxing stay at your hotel. Room and pool area very nice. Staff in the restaurant and the girls in the reception were very helpful and polite, as were the cleaners. Our room was cleaned to a high standard every day. They are all a asset to your company. Food was also very nice but the drinks are very over priced. £5 for a very small bottle of beer is expensive. We booked with fleetway and the transfer was included . When we landed at the airport in the evening we walked outside to find our driver but I couldn't find him. I asked everyone and nobody had our name. There was a driver holding a Sofitel sign but he was picking up two other people and said he knew nothing about us. 'This was very distressing as we had never been to morocco before. There was other people trying to get us in there cars some of which weren't even cab drivers. My paperwork clearly said a Sofitel driver would pick us up. Any problems please call the hotel number which was provided. I did this with the help of another transfer rep only to be told by the concierge that the hotel don't arrange transfers and I should call my travel agent. This was complete rubbish and he was absolutely no help what so ever. Luckily the man that was helping us said he could fit us into his shuttle bus but it would cost £20. With no help from your hotel I had no other choice and was just relieved to have a lift as we had waisted a lot of time standing outside the airport not knowing who to really trust. On Monday I went to reception and they spoke to the concierge and he apologised and said I would be reimbursed and showed me on the computer that my return was booked. I was given most of the money back but i was very disappointed that I received no help on the evening we arrived from your hotel. The rest of your staff are brilliant but he wasn't.

AccorHotels certified review
Bk Couples - 17/06/2017
« Was good but not excellent »

We were very disappointed with the lack of items on the menu as it is geared up for tourists and there was limited items of Moroccan food on the menu. Room service menu was also very limited. Can't fault the room keeping staff, as she was pleasant and room was always nicely cleaned. For a relatively newly built hotel, a lot of the evenings the rooms felt quite humid whilst not wholey comfortable, did get annoying at times.

AccorHotels certified review
Laib Families - 13/06/2017
« Reposant »

Reposante

AccorHotels certified review
Sean L. Couples - 10/06/2017
« Sean LaTouche  »

The hotel was luxury. From the rooms to the hotel and especially it's surroundings suh as the pool area and the beach. I enjoyed the all inclusive menues for each time of day and the drinks were amazing. The staff are realy helpfull and freindly and the overall experience was great.

AccorHotels certified review
Zakaria Families - 06/06/2017
« Parfait »

Excellent

AccorHotels certified review
Caryle W. Friends - 03/06/2017
« Wonderful hotel with amazing staff. 5star all the way  »

Friendly and helpful staff. Real Moroccan atmosphere. Well run and spotlessly cleaned. Impeccable pool and surrounding area. Wonderful beach area 👍🏼

TripAdvisor certified review
Solo travel - 27/05/2017
« Very good overall »

Great experience other than slow checkout and not allowed to bring find or drink from outside... Staff providing great customer care. Nice beach and pool, nice mix of restaurants with lots of diverse choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Greetings from Sofitel Agadir Royal Bay and thank you for taking the time to share your feedback. We were really pleased to read that you enjoyed your last with us, especially our pool and private Beach and the food quality of our restaurants. i shared your comments with front office teamm about checkout to improve the quality. However for security measures, we forbide as the other sofitels to bring food from outside. Hope we’ll have the opportunity to welcome you back soon and in this case, please do not hesitate to contact me directly. Best regards, Alaa El din SALEH Directeur Général

AccorHotels certified review
Marc Solo - 26/05/2017
« Very pleasant stay, well looked after by the staff. »

As per title.

AccorHotels certified review
Curtis P. Business - 25/05/2017
« Great stay during business travel »

I had a short stay while waiting on a ship to arrive in port then another night before traveling home. Great staff, particularly Sarah who welcomed me at the desk on the second arrival. Fish market food selections were superb, compliments to the chef. Enjoyed the gym, poolside hammocks and excellent beach access. Very secure property, excellent concierge if needed which I did. Great shops with local items made it easy to return home with many local cal gifts.

AccorHotels certified review
Renata Couples - 22/05/2017
« Mrs »

Nice atmosphere , the room very clean every day nice customer service

AccorHotels certified review
Elbret Friends - 21/05/2017
« Really welcoming »

Our experience at Sofitel was so good! The staff all round the hotel were always helpful and always friendly. The reception girls were also extremely helpful, one girl in particular called Rania really went up and beyond to make sure we experienced the best service. She has amazing customer service skills and is so welcoming, she is overall a really pleasing and lovely person, you need more Rania's at the reception!! Thank you for our stay at Sofitel.

AccorHotels certified review
Rosemary N. Families - 21/05/2017
« Miss »

I was here for four nights with my partner and daughter and it was fantastic. All staff members where extremely friendly and polite especially the lady who checked us in Rania. Her customer service skills are outstanding. She md the whole holiday that much more enjoyable. Please let Rania know we really apechige everything she done to ensure we had a great time.

AccorHotels certified review
Muryum Z. Couples - 17/05/2017
« Absolutely amazing with excellent service.  »

This was my third time at this hotel and service was second to none. Absolutely amazing. Can't wait to come back again!

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