Hotel - Sofitel Fiji Resort and Spa
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Sofitel Hotel

Sofitel Fiji Resort and Spa Hotel

Beachfront 
  DENARAU ISLAND
FIJI

3,462 reviews
TripAdvisor Rating Based on 3,462 reviews
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From 576.00 FJD Non member rate
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Tennis (Nearby)
    • Grass tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing
    • Kayaking
    • Parasailing
    • Private beach
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities
    • Bicycle hire facilities
    • Table tennis
    • Volley ball facilities

Catering

  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Boasting waterfront views from most of its 296 rooms and suites, this distinctive Fiji Island resort blends contemporary comforts with timeless style. Our Fiji Island hotel complements stunning natural beauty with the finest personal luxuries.

  • 296 rooms
  • 55 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 16 family rooms
  • 25 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 7,735 reviews

Our guest reviews for Sofitel Fiji Resort and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,462 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Shaz C. Friends - 23/07/2017
« Food service very slow at pool bar. »

Welcome was great, service of the room was awesome but not enough sugar and coffee supplied. Had lunch at the pool bar near the burr where we had breakfast, served was so slow, our lunch came after an hour and so our cocktail, they gave us the docket to pay but our one non alcoholic cocktail didn't arrive but we were charged for it and in the beginning they brought us the wrong cocktail, upon letting the waitress know that we didn't rec one of the cocktails, as we were just about to leave the cocktail arrived, service is very poor, need lots of work on to get the service running smoothly.

AccorHotels certified review
Thomas M. Families - 23/07/2017
« Great accommodations and terrific staff, but the food was awful »

The beach club was wonderful and the staff were terrific people. Unfortunately, the food was very disappointing. We had to send our meals back on more than one occasion.

AccorHotels certified review
Layla Couples - 22/07/2017
« Average in some respects »

The room was OK. The bathroom was a bit in need of deep clean or repair to the tiling and grout. There was little else to do other than the swimming pool. The service from people who worked there was below average. People were unfriendly, and at times even difficult to ask questions about local attractions and things to do outside of the hotel. Charges to room were awful. You need to have the receipt signed everytime, immediately at the point of delivery please as we had a lot of unknown charges.

AccorHotels certified review
Vishaal Couples - 22/07/2017
« Relaxing »

Good getaway from the busy life and enjoying paradise

AccorHotels certified review
Selina H. Families - 22/07/2017
« Service fanstic . Food really bad it was a real shame  »

The staff are beautiful thay really are , we stayed last December and the salt restraint food was great this time it was horrible and the breakfast went great either it was a real let down . If it wasn't for the staff we probley wouldn't go back . We meet 4 families that also said the food wasn't good enough

AccorHotels certified review
James A. Friends - 21/07/2017
« A relaxing few days »

A restful few days in a quiet atmosphere. Nice rooms, good food an a relaxed atmosphere. Enjoyed the quiet enabled by the fact that there were two pools/areas which kept the children separate.

AccorHotels certified review
Pita Couples - 21/07/2017
« Wonderful experience  »

From the moment we arrived and to the end we were greeted and welcomed in a very professional way. Nothing was a problem to staff and management to make sure our stay was enjoyable . The bars, meals and entertainment were out of this world..

AccorHotels certified review
Hc &. S. Families - 21/07/2017

Check in was unwelcoming and would have to be the worst i have experienced. We were simply handed a map of the resort and that was it. No information regarding the hotel facilities or location etc were not provided. We waited 45 min for our room to be ready so maybe one of the staff (there is an abundance of staff) could show some of the guests around the resort or atleast have a welcoming presentation on the resort and facilities while we waited. The package inclusions from Accor reservations were not provided to the resort. The resort requested I chase this up initially which resulted in me spending a day on the internet sifting through my emails trying to find the original online marketing brochure from Accor. I also requested Accor to send me a copy which I still havent been provided. The pool lounges and surrounds were not clean and were covered in bird droppings. The staff didnt seem to care about the overall appearance or the fact that the guests were sitting on dirty chairs. A bit of a hose down some mornings on the cushions isnt really my idea of clean. Maybe hence why we were sick during our stay. The wedding events that were held in the grassed common area (especially on our last evening before an early morning wake up) was exceptionally loud and there was no consideration to guests staying in the resort. Its actually that bad its laughable...... Not to mention the noise from the trolleys with all the cutlery and plates that were wheeled pass our room at 11.45pm. There were 3 weddings on the grassed area while we were there. Happy to send a video of this through to share our experience..... I organised our bags to be picked up at 4.45am in the morning at the front desk. Plus, the guest services Mgr also called and said that he will also organise. Didnt show up....... Glad I organised our own transport to the airport. Some of the more positive experiences during our stay; The kids really enjoyed the sailing, pool slide and jet ski safari tour. (although didnt expect to have to pay for non motorised equipment and its $$$$) We enjoyed the massages at the spa The kids loved the water Park (so did we) - we went 3 days. (3rd day free) We found the standard of our room housekeeping to be exceptional given the continual cleanliness of our rooms over our stay. We also found Justin and Cameron (Food and Beverage Mgrs) to be very professional and accommodating which made our experience at the Salt restaurant enjoyable. Its obvious that there is a distinct lack of communication between guests and staff. eg) Other resorts during breakfast time or poolside would either provide a daily handout sheet or discuss the activities / events for the day and major events for the week. I dont consider the resort facilities and service to be reflective of what I expect from a Sofitel brand. Hopefully with new or more enthusiastic leadership and providing the staff the necessary training guidance from management the resort can be turned back around to what it was formerly renowned.

AccorHotels certified review
Elspeth Families - 21/07/2017
« Great food - poor service »

Sadly the one night stay was dominated by having to chase down the 'champagne on arrival' to at last get it by 6pm. THEN it was foul-tasting as if it had been overheated in the sun. Undrinkable. Your fine dining restaurant food and staff were a ray of sunshine A book in the room describing amenities would have been good.

AccorHotels certified review
Petrea M. Families - 21/07/2017
« Restful »

An enjoyable few days- gorgeous weather

AccorHotels certified review
Melissa G. Families - 21/07/2017
« Very relaxing and enjoyed our time there. »

We enjoyed staying there, although second room wasn't ready for check in until about 9pm. Staff were very friendly and helpful, especially Letilla, she really was so friendly, remembered our names and kids names and room numbers etc! Disappointed that we had to pay to go to adults pool and refused to pay for it, even though we are both Accor members!

AccorHotels certified review
Fred Couples - 20/07/2017
« Hotel ok, rooms need update, friendly staff  »

Staff friendly. Adult area well run, make most of drinks 5-6. Suggest Accor membership to reduce food costs. Only 2 restaurants give full 50% off though. Tour office helpful. Rooms ok but bathroom has mould and broken tiles. Location good.

AccorHotels certified review
Narelle Families - 20/07/2017
« Far short of a 5 star Sofitel Property.................... »

I have stayed at many Sofitels around the world. This one falls far below what you expect of the brand. Star wise it is more of a 4 star property. Check in and check out were easy and the Waititi staff were great. But the rooms are very tired for a property rating itself as a 5 star hotel/resort. The above however is not my real complaint or gripe. We decided to zip to one of the outer islands for 2 days. (Room was still occupied by us as I had prepaid in advance) and that was fine as I knew this at the time). To save housekeeping servicing our room twice which was empty, I suggested (in person at the front desk) that they service it just the one time on the day we arrived back. However this was not done. (I suppose I should have been less thoughtful)?! When we arrived back at 8.30pm in the evening very tired, we found our room un-serviced. I quickly phoned housekeeping. They advised me the houskeeping team had knocked off for the night. (8.30pm!?). The lady on the phone then said "if it's really important to you I suppose the supervisor could come and do this", which then made me feel guilty particularly with her tone of voice. All I was asking for was that the beds were made. Nothing else. I raised this issue with the Hotel Manager the following morning. I received all the usual "we are sorry", "we will recitfy this so it doesn't happen again" blah blah. No offer of a credit, free Accor points nothing - zip. Pretty poor really when housekeeping did not have to service the room for 2 days in a row. When you consider we were spending over $1400 fijian a night for the suite only, I felt the management handled this very poorly. I certainly will not be staying at this resort again unless I am very desperate.

AccorHotels certified review
Anonymous Families - 20/07/2017
« Great stay »

The hotel was great, the bathrooms need a little work as there was a lot of mould around the tiles.

AccorHotels certified review
Louise Families - 19/07/2017
« Disappointed at poor maintenance »

5th time we have stayed at Sofitel Fiji, last time was 5 years ago and although still comfortable, the hotel is showing signs of age and insufficient maintenance Pool side deck recliners were in short supply and were 'bagged' early before breakfast by people placing towels on them and then not returning til later. The pool deck was in need of a good clean. Breakfast was still ample but not as good as on previous visits

AccorHotels certified review
Kerry &. M. Couples - 19/07/2017

The only disappointment was the mold/mildew smell in the room... 115.

AccorHotels certified review
Anonymous Business - 19/07/2017
« Relaxing »

I was working in the hotel for three weeks and I felt at home with all the staff. They were incredibly helpful with anything that I needed and all my clients were extremely satisfied with the hotel.

AccorHotels certified review
Charles Couples - 19/07/2017
« Sofitel Denarau, I will not come back »

I have stayed 7 nights in the hotel and paid about 2,000 USD, which is a lot of money but as per Sofitel standards. However, from day one my experience was a complete disaster. the room was extremely bad, very far from Sofitel standards. many cockroaches, humidity, very old furnitures, bathroom aged and moistured, bed very much used, etc... tehn comes the services of the hotel, another disappintment. 1 hour 10 minutes to get served a simple burger in the SALT restaurant, what is that ??? the food was not so bad but the overall services is very slow, again far from my expectations. I will never ever come back.

AccorHotels certified review
Rosie S. Families - 19/07/2017
« Amazing! »

This was our third time staying here and we loved it even more each time. It is a wonderful place and the staff are so lovely and helpful. Very friendly and always lend a hand if needed. The food is good too!

AccorHotels certified review
Walter Families - 19/07/2017
« Great family friendly hotel with plenty to keep us all occupied »

Very enjoyable. Family room with bunks was great. Kids club was a bit disappointing especially compared to Treasure Isalnd where we had been before. Great work on the GF food station at breakfast - Would have been nice to get a little bit more variation at breakfast both GF and none GF. The So Spa was amazing - personal highlight for both my husband and I. We were interested to see that the paddle boards and kyacks weren't free for guests as they were at Trasure and other places we have stayed. Overal however we were very happy with our stay and would happily return again in the future.

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