Hotel - Novotel Jakarta Mangga Dua Square
Novotel Hotel Novotel Hotel

Novotel Jakarta Mangga Dua Square Hotel

4.0/5 1,589 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO-HATTA INTL. AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 21 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs..

  • 362 rooms
  • 1 rooms for people with reduced mobility
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,027 reviews

Our guest reviews for Novotel Jakarta Mangga Dua Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,589 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Karl S. Business - 15/03/2019 AccorHotels certified review
« Good hotel -friendly staff »

Stay was extremely comfortable , room was huge with outside sitting area as well. All staff I met were extremely friendly and helpful.

Eds Families - 14/03/2019 AccorHotels certified review
« AWESOMEEEE »

AWsomeeee

Suwanto H. Families - 14/03/2019 AccorHotels certified review
« MR suwanto h. »

Wonderful, my family like it very much, good hospitality, have a good Breakfast, Good Welcome drink, and good for children,

Tony S. Business - 14/03/2019 AccorHotels certified review
« Good »

Good

Gary K. Business - 14/03/2019 AccorHotels certified review
« Periodic business trip to Jkt »

Eva and Cynthia were providing excellent service at the executive floor for checking in and checking out; they are also attentive to our needs as well

Shahrom Business - 13/03/2019 AccorHotels certified review
« Very satisfying »

Above average hotel in terms of room and facilities. Centrally located in the business district. Attentive staff.

Dzul Business - 12/03/2019 AccorHotels certified review
« Extremely Satisfied »

smooth check-in, very hospitable crew. clean rooms and toilet

Ramzan Business - 12/03/2019 AccorHotels certified review
« Overwhelming & memorable »

Personal touch with sincerity and dedicated towards the brand name as home is where the heart is ..

Nur A. Business - 11/03/2019 AccorHotels certified review
« Awesome »

Warm and kind hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your recent experience with us. All of our staff sure take pride in preserving the concept of the hotel and over the years we strive to give every guest a warm welcome, whether it’s the first stay or the tenth return visits. Furthermore, It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Fajar Families - 10/03/2019 AccorHotels certified review
« Great hotel with an amazing staff. »

Been reviewed at trip advisor , and thank you for nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, First of all, thank you for being generous with your wonderful review on Tripadvisor regarding your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you and your family enjoyed the hospitality of our team member as well as the room you stayed in. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Hakimi H. Friends - 10/03/2019 AccorHotels certified review
« Awesome »

Comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you were comfortable with the room you stayed in. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Anonymous Business - 10/03/2019 AccorHotels certified review
« Nice staff. »

Nice and warm staff. Bath tub damaged throughout my 5 day stay. Although confirmed with front desk to use the booking credit card for payment, when checkout was ask to pay with the verification card due to some change in policy which they cannot explain properly. Was lucky to have a spare card around.

W. Business - 09/03/2019 AccorHotels certified review
« Grest »

Friendly n great cafe

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We are delighted to know that you enjoyed your first visit in our hotel.I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Jack N. Business - 07/03/2019 AccorHotels certified review
« Good »

Room clean and big, is good for business stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for choosing Novotel Jakarta Mangga Dua Square as your accommodation during your business trip and share your experience with us. We are delighted to know that your room you stayed in made you comfortable with the size as well as the cleanliness. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

John Business - 06/03/2019 AccorHotels certified review
« Room was not ready for guest »

this time I have a bad experience. I checked in noon however I only get into the room in the evening and I found my bed was not packed - pillow without pillowcase. And when I back to the front desk it took them more than 30 min to get me another room. And in the given room 1719 (if I remember correctly) the bath towel look old as the color is off white and strand can be seen at the side I think the towel has not been changed since the hotel open. Minbar is empty and the electrical board was not properly cover - expose to guest dangerous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We deeply apologize for the inconveniences in your room. When the guest receive key for their room upon arrival, the room should be ready without any defect and we failed to your expectation. For the minibar it is indeed empty for the type of room that you booked, we provide complimentary minibar in our Premiere Rooms and Suite Rooms. As for the electrical board it should be covered properly. We have taken a disciplinary action to our team member and we shall have refreshment training for all staff to ensure 100% guest satisfaction. Please feel free to contact me directly at h5… for any future visit so that I can look into it personally. It is our hope to be able to serve you better in your next visit in Novotel Jakarta Mangga Dua Square. Sincerely, Lidiya Oktaviani Asst. Guest Experience Manager

Chandra G. Couples - 05/03/2019 AccorHotels certified review
« Good and clean hotel . »

Novotel Jakarta Mangga Dua square is a clean and good location hotel surrounded by shops and restaurants . The hotel seems to have more space to move around .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We are delighted to know that you enjoyed our hotel location which is in shopping area of Mangga Dua Square. While you stay here, you can enjoy the facilities in our hotel such us Olympic Size Swimming Pool, Food Exchange Restaurant, Gourmet Bar, Fish Pond, Kid's Club, Business Center that all located on 5th floor. Furthermore, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Anonymous Business - 03/03/2019 AccorHotels certified review
« Cery good »

It was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying with us and it’s a great delight to have been at your service. We appreciate your positive review and on behalf of the Management and staff here at Novotel Jakarta Mangga Dua Square, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Majid Couples - 02/03/2019 AccorHotels certified review
« Good »

Everything is well but the first day were not OK due to the reception guy doesn't speak English good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking your time to write a review regarding your stay experience at Novotel Jakarta Mangga Dua Square. We are delighted to know that your experience were good even though there was a hassle on your first day. We have shared your comment with our team and taken a proper action to improve English for the team. Furthermore, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

Sri.s. Business - 02/03/2019 AccorHotels certified review
« Super long time to service and unattended service mind »

-Room was not available. Though I was checked in quite late in the afternoon(after two pm). -Waiting for just simple burger for ages. Though I was asking for the following up, but no one care!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, First of all, we thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We deeply apologize for the inconveniences you've met during your stay. It is indeed that our check-in time starting from 2 pm and your room should be ready at that time. As for the burger should not over than 15 minutes to be served, since there was a technical issue so the burger was delayed. We will share your comment with our team and taken an appropriate to improve our performance. Please do not hesitate to contact me at my email H5… for any future visit so that I can look into it personally. It is our hope to be able to serve you better in your next visit in Novotel Jakarta Mangga Dua Square. Sincerely, Lidiya Oktaviani Asst. Guest Experience Manager

Paul W. Business - 28/02/2019 AccorHotels certified review
« Superb . My home in Jakarta »

Good as ever

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