Hotel - Novotel Jakarta Mangga Dua Square
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Novotel Hotel

Novotel Jakarta Mangga Dua Square Hotel

Jalan Gunung Sahari Raya No 1 
14420  JAKARTA
INDONESIA

1,287 reviews
TripAdvisor Rating Based on 1,287 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Childrens Club for 6 to 12 years
  • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Childrens Club for 6 to 12 years

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs..

  • 362 rooms
  • 1 rooms for people with reduced mobility
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,538 reviews

Our guest reviews for Novotel Jakarta Mangga Dua Square

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,287 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 21/09/2017
« The room need renovation & helpfull staf »

I am arrived at 6.30 am at the hotel after 24 hours trip and the staff reception very helpfull, so we could check in the early morning so we could take a rest, but the problem the room is not soundproof, we could hear the voice of neighbor room, sound of hammer from the worker on upstairs also sound of the main door, so we couldn't sleep well

AccorHotels certified review
Ian R. Business - 17/09/2017
« Satisfaction »

Very pleased

AccorHotels certified review
Norazman T. Business - 16/09/2017

Easy to access anywhere.

AccorHotels certified review
Shamm Families - 16/09/2017
« Not satisffied »

1) Bathroom flooded. Although repaired not settle. 2) Extra bed bend although replaced with a new 1 still bad. 3) Food is OK 4) Room smelly and old. 5) I am very lucky for staying only 1 night.

AccorHotels certified review
Daniel Couples - 16/09/2017
« worst hotel I ever stay »

The service is very bad. water is very dirty.

AccorHotels certified review
Eric S. Business - 14/09/2017
« Below Expectation »

One of my below expectation stay. Book for the premier floor and stated my requested " NON SMOKING ROOM and near to lift" , but end up waited more than 20 min to check in and insist on providing the SMOKING room to me. What is the use of being an Accor member, book early ( 2 weeks before) and stay premier floor for ?

AccorHotels certified review
Eas Business - 13/09/2017
« All good »

All good

AccorHotels certified review
Agustin Solo - 12/09/2017
« Not satisfied »

I stayed for a day. After I checked out, I asked the staff where to get stamp free parking, as the hotel located @mall mangga dua square. The staff directed me to concierge table near enterance hotel. The table was empty and after i waited for a while, the staff I asked before came and helped me to input my car number in their computer. The staff confirm, it was free park. Then I drove my car to the exit gate and gave my ticket to the parking staff. She scaned my ticket, but i was really shocked bc I had to pay Rp 93.000. It should be free. I backwarded my car, i made traffic bc of that. I went back to hotel to check again what it happended. They checked, said sorry then confirmed, it's already free. Then..i drove again to the gate..it happend again. Gosh.. I repeated to go to the hotel blablabla..i waited almost an hour to make it clear. Gosh, soo wasting time.

AccorHotels certified review
Ozan O. Business - 12/09/2017

Dear ..., This was my 3. Stay at Novotel Manga Dua.My stay and hotel was generaly good Even though I had some problems with my room and had to change it 2 times. Actually I especially thank you to Mrs. Wina for the solutions she created and her proffetional attitude. I congradulate you to have such problem solver employers. I did not want to complain due to her attitute. Over all hotel is ok and renovation need already on progress. I ll definetely will chose the same address. Thank you Ozan Önsel

AccorHotels certified review
Evelie Families - 12/09/2017
« very statisfied »

the service at premier lounge and lounge bar very warm and statisfied to stay long chat with family. the beverage so delicious, and also welcome drink so fresh

AccorHotels certified review
Ar Business - 10/09/2017
« Thanks »

Good take care

AccorHotels certified review
Daniel C. Business - 10/09/2017
« Need great improvements »

Starting from checked in, was given the wifi login password and ID but the password was wrong as system didn't update. Next, amenities were not given during daily room make up. Have to call again to have them replenished almost daily.

AccorHotels certified review
Joko B. S. Families - 09/09/2017
« Room was a disaster »

Premier room but feels like sleeping in hot sauna Air condition not goof, wifi terrible I will not comeback again even if my office paid for it

AccorHotels certified review
Winson C. Business - 09/09/2017
« Satisfactory As expected from a Novotel Stay »

Even though room was a tad dated but stay was comfortable notheless which you come to expect from a night at a Novotel hotel

TripAdvisor review
Business - 06/09/2017
« Out of sorts »

Was shocked to find six (6) rooms were recorded booked online instead of two (2). Calls to correct this was made but check-in counter not amended accordingly. Bath room amenities only meant for one person even booking stated for two. A/C not cool enough even set at 10 degrees. Bar fridge in the room was empty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear tlc305 Greetings from Novotel Jakarta Mangga Dua Square. Firstly, allow me to take this opportunity to express my sincerest regret for the inconvenience that you encountered during your recent stay with us. We at Novotel Jakarta Mangga Dua Square understand the importance of fulfilling our guest expectations and it concerns me greatly that you have left the hotel with such a negative impression of our room condition. We do value your constructive feedback and please be rest assured, I will able and share it with our respective department head for our further review and immediate action and to ensure this type of issue will not repeat in the future. Thank you once again and I hope there will be an opportunity to welcome you back in the future and somehow to restore your faith on us. Please do not hesitate to contact me directly, as I will be delighted to assist you with all the arrangements. With my best regards, Stephane Bryer General Manager

AccorHotels certified review
Tan Y. Business - 04/09/2017
« Consistent High Level of Service »

Our stay in Novotel Manggu Dua Sq always exceed our expectations

AccorHotels certified review
Nasril S. Business - 03/09/2017

very good hotel and service

AccorHotels certified review
David Business - 02/09/2017
« Good and Pleasant Hotel to stay »

Good stay for my business trip to Jakarta. The only issue which was unsatisfactory is the timing of the housekeeping. During my last stay in Aug 2017, the housekeeping service was done at around 4.30pm. It was rather late. At times, I am conducting business meeting with my business associate in my hotel room. Will be glad if the housekeeping can be done before 1.30pm.

AccorHotels certified review
Inge S. Couples - 01/09/2017
« My second home, I always stay here when Im in Jakarta, love it »

Been staying here for few years, every time I come to Jakarta. Next time should give me good room

AccorHotels certified review
Trisna G. Friends - 01/09/2017
« Everything was perfect...:) »

All the employees are very helpful and Nice

Our most recent 20 reviews
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