Hotel - Novotel Jakarta Mangga Dua Square
Novotel Hotel Novotel Hotel

Novotel Jakarta Mangga Dua Square Hotel

4.0/5 1,544 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO-HATTA INTL. AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 21 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs..

  • 362 rooms
  • 1 rooms for people with reduced mobility
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,765 reviews

Our guest reviews for Novotel Jakarta Mangga Dua Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,544 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 10/12/2018 TripAdvisor review
« Comfortable stay and good location »

Thank you Pak Doni for the warmth welcome and upgrades. Newly refurbished room with comfy bed. Please ask for room with large balcony if you planning a party in room.Location hotel is near to JI Expo Kemayoran. 15 min by taxi or Grab.

Capt J. Z. Business - 07/12/2018 AccorHotels certified review
« 7 »

Was good, room was new and good facility was sufficient.

Alex Business - 03/12/2018 AccorHotels certified review
« Short stay at Mangga dua square »

this is short stay at novotel mangga dua square. Long time since the last stay at this area. This hotel become better condition after renovation. the hotel staff still great. Good food. Nice room.

Family - 03/12/2018 TripAdvisor review
« Great weekend getaway! »

My overall stay was very good. The hotel itself is amazing, especially the swimming pool. Breakfast was delicious with ample choices. I'd like to use this opportunity to thank Ms. Ega Ferawati for her impeccable service which make my stay truly memorable. I'll definitely coming back!

F. Couples - 02/12/2018 AccorHotels certified review
« overall satisfying »

good food, check-in longer than expected but overall good, clean n nice room although the AC cant be adjusted manually ( bcoz it was too cold in the middle of the night)

Maria D. N. Business - 27/11/2018 AccorHotels certified review

Very great staying at Novotel Mangga Dua ..someday will back again stay there with family ^.^

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you had enjoy the hospitality of our service from our team. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Lidya Oktaviani Asst. Guest Experience

Lie C. L. Solo - 26/11/2018 AccorHotels certified review
« Comfort and friendly »

Room was clean, staff were friendly the location was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying with us and it’s a great delight to have been at your service. I am glad to know the strategic location of the hotel was very convenient for you as well as the room you stayed in. We appreciate your positive review and on behalf of the Management and staff here at Ibis Styles Jakarta Mangga Dua Square, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Sincerely, Lidya Oktaviani Asst. Guest Experience

Lynn Business - 25/11/2018 AccorHotels certified review
« Comfortable stay, shopping mall beside it, is quite empty »

The hotel stay is great! Service is great. I enjoyed swimming in the pool and the gym facilities is sufficient. However, the shopping mall attached to it is quite empty, not much food options. The good thing is carrefour is at the basement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We are delighted to know that you had enjoy the hospitality of our service from our team as well as our hotel facilities such as Olympic Swimmng Pool and Gym which located at 5th floor. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager.

B. T. H. Business - 25/11/2018 AccorHotels certified review
« Average service level »

If compare to other Novotel hotels in Indonesia , Novotel Mangga Dua are not the best nor the least . Anyway there are still plenty of rooms for improvement . Check in was smooth but some information that has to be telling or arrange to members were overlooked , especially welcome drinks and in room mini bar . Room , clean and decent .no complaint and it meet Novotel standard as usual . Good job to their house keeping . Lounge , service from staffs are not professional and quite rude . I personally feel that not inviting . Refeshment were not being refill immediately and it left empty for quite some time . Staff only serve with those guest that they prefer or comfortable with . Breakfast at lounge could be improve . Restaurant and bar at level 5 , I was visitng for welcome drinks and I had learned from a very gentleman and friendly staff Danil that the welcome drinks voucher in a thin paper sheet where issued by receptionist only able to claims Herbal drinks . After he realized I'm the le club member , he immediately apologize to me and he shown me the welcome drinks menu and he sincerity and prompt action actually were made me change my perspective on Novotel Mangga Dua . Overall , ibis styles Mangga Dua next to it were same management and I was wondering ibis styles guest service level are much better than Novotel . Anyway , if ibis styles is available I will rather choose ibis styles than Novotel even though my 1st visit .But if happen to revisit again , I hope to see Novotel improvement . Luckily Novotel Mangga Dua square service are the least among the Novotel Indonesia that I stayed .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, First of all, thank you for being our loyalty guest and choose Novotel Jakarta Mangga Dua Square as your accommodation during your visit. We deeply apologize for the inconveniences you’ve met during your last stay on your first visit. Indeed, all information about the benefit should be given upon arrival. We serve everyone here as our guest and we valued them. We have taken a disciplinary action to our team member and we shall have refreshment training for all staff to ensure 100% guest satisfaction. Again my sincere apology for the shortcomings and please feel free to contact me directly at h5… for any future visit so that I can look into it personally. It is our hope to be able to serve you better in your next visit in Novotel Jakarta Mangga Dua Square. Sincerely, Lidya Oktaviani Asst. Guest Experience

Murniati K. Families - 23/11/2018 AccorHotels certified review
« 9 »

me and my family very satisfied& enjoy stay at novotel mangga dua square

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you had enjoy the hospitality of our service from our team. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Lidya Oktaviani Asst. Guest Experience Manager

Kok H. Business - 21/11/2018 AccorHotels certified review
« Satified but could be better »

Overall stratified stay but could be better. I would like to highlight the noisy air condition, low water pressure and irregular how water supply.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Choo Kok H., We very much appreciate your comments regarding your stay at the Novotel Jakarta Mangga Dua Square. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the issues from the room about noisy AC, water pressure and hot water supply. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lidiya Oktaviani Asst Guest Experience Manager

Helem Couples - 20/11/2018 AccorHotels certified review

Super

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying with us and it’s a great delight to have been at your service. We appreciate your positive review and on behalf of T. Management and staff here at Novotel Jakarta Mangga Dua Square, thank you very much for your patronage and we look forward to T. pleasure of welcoming you back again soon. Sincerely, Lidya Oktaviani Asst. Guest Experience

Au… Solo - 20/11/2018 AccorHotels certified review
« A Better than expectation Stay - My Smart Choice »

Very nice staying. Clean, good size room with very nice and helpful staff. The swimming pool was stunning and the room was quiet although from time to time some noise from maintenance. Location Location and Location, the hotel is 10 minutes from the high way so it took me around half an hour from/to airport which is an added benefit in Jakarta. The executive lounge was also better than I thought in view of environment and design while the breakfast was in need of improvement. The Hot bit simple and always over cook. The rest was Ok. Coffee was Ng, I think it was Robusta and it was a pretty for a country with high level of coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking your time to write a review regarding your stay experience with us. It's great to know that your experience was exceeding your expectation and we have improved our breakfast menu at our Premier Lounge, hope you can enjoy it on your next visit. As for coffee, we are using mix beads (combination of arabica coffee and robusta coffee). I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidya Oktaviani Asst. Guest Experience Manager

Yen Business - 19/11/2018 AccorHotels certified review
« Safisfied only »

Hotel under renovation and my room is the last room from the lift. Have to walk about 4-5mins to reach my from the lift Really very far, not so convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We regret to know that your room experience did not meet your expectation. Indeed, we are still have a few room under renovation and we have noted your room preference to be nearby elevator for your next stay. Furthermore, it was a pleasure to serve you during your stay and we hope that we could serve you better in your next visit. Sincerely, Lidya Oktaviani Asst. Guest Experience

Hardy Business - 19/11/2018 AccorHotels certified review
« Thank you for the hospitaity »

Everything to our satisfaction. Nicely renovated rooms and good pool view room. Very clean Will come back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, First of all, thank you for being our loyal customer and share your delightful experience with us. Happy to know that you enjoyed our renovated room with a good pool view. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Lidya Oktaviani Asst. Guest Experience

D. Families - 19/11/2018 AccorHotels certified review
« ms »

happy to staying here, the service was really good and everything at novote was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for sharing your experience during your visit to Novotel Jakarta Mangga Dua Square. We are delighted to know that you had enjoy the hospitality of our service from our team. We will share this with our team as an encouragement to maintain our quality of service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Lidya Oktaviani Asst. Guest Experience

Charlenno Business - 18/11/2018 AccorHotels certified review
« Good »

Overall was good but the wifi pretty much not great at all. Even after I called and someone came to my room to fix it which he just reset the modem and it still goes back to very slow. Hope you can improve the wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Duya Square and share your experience with us. We regret to know that your wifi experience did not meet your expectation. Our wifi speed in the room is up to 6 mbps and our IT team is evaluating it to make better experience. Furthermore, it was a pleasure to serve you during your stay and we hope that we could serve you better in your next visit. Sincerely, Lidya Oktaviani Asst. Guest Experience Manager

Anonymous Business - 16/11/2018 AccorHotels certified review
« Magnificent Swimming Pool »

As per the title magnificent pool Good restaurant Nice comfortable Premier Lounge Very, very friendly staff in Premier Lounge, particularly Ms Vera Room - junior suite - not so impressive = sparsely furnished, depressively large empty space for one person staying in it..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. Indeed, we have a swimming pool with Olympic size and we have the sound system inside the pool so you can still enjoy the sound of music while you are under water. As for room actually we upgrade you to Deluxe Suite room one of our biggest room. Furthermore, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidya Oktaviani Asst. Guest Experience Manager

Shahril F. Business - 14/11/2018 AccorHotels certified review
« Warmth & Cozy »

Warmth gestures by the staff, with a cozy modern ambience environment. Could had been even better if I had a longer stay. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your recent experience with us. All of our staff sure take pride in preserving the concept of the hotel and over the years we strive to give every guest a warm welcome, whether it’s the first stay or the tenth return visits. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again. Sincerely, Lidya Oktaviani Asst. Guest Experience

Bernard J. Business - 13/11/2018 AccorHotels certified review
« GREAT HOTEL »

I AM TRULY IMPRESSED WITH THIS HOTEL.THE ROOMS WERE EXTREMELY COMFORTABLE AND MODERN WITH ALL FACILITIES.THE LOCATION OF THE HOTEL IS GOOD WITH A MALL.THE HOSPITALITY WAS GOOD.A MUST STAY.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at ibis Styles Jakarta Mangga Dua Square and share your recent experience with us. We are delighted to know that our strategic location which near to shopping center could make your stay comfortable. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidya Oktaviani Asst. Guest Experience Manager

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