Hotel - Novotel Jakarta Mangga Dua Square
Novotel Hotel Novotel Hotel

Novotel Jakarta Mangga Dua Square Hotel

4.0/5 1,507 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO-HATTA INTL. AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Childrens Club for 6 to 12 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 21 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs..

  • 362 rooms
  • 1 rooms for people with reduced mobility
  • 35 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,539 reviews

Our guest reviews for Novotel Jakarta Mangga Dua Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,507 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Amal Families - 18/09/2018 AccorHotels certified review
« Awesome »

Awesome!!

Anonymous Families - 18/09/2018 AccorHotels certified review
« Super nice »

Good location, easy food, great staff

Al T. Friends - 14/09/2018 AccorHotels certified review

Hassle free

Lester L. Business - 14/09/2018 AccorHotels certified review
« Nothing to complain »

Everything was fine with no major issue except 1st day breakfast was not ready on time but managed to have it at level 5.

Anonymous Business - 13/09/2018 AccorHotels certified review
« I felt cared for by the staff »

Each staff member smiled and was helpful when needed.

Albert R. Couples - 13/09/2018 AccorHotels certified review
« Nice environment »

stay in the 6th floor nice room good air con nice view. breakfast exp was very good

Bo T. Couples - 13/09/2018 AccorHotels certified review
« It's getting run down »

Staff, Service and other amenities fine but rooms are in urgent need of attention

Low Business - 13/09/2018 AccorHotels certified review
« Strategic Location! »

Hotel that is strategically located in Mangga Dua and walking distance to many restaurants.

Risa Y. Families - 13/09/2018 AccorHotels certified review
« Good service »

Comfortable place.... Good service

Anonymous Families - 11/09/2018 AccorHotels certified review
« Awesome »

This is not my first time in jakarta but my first in novotel jakarta mangga dua square. We had a very smooth check in and assist by frontdesk named Ms dhea, who is very friendly and yes she do speaks in english too. Not only that , all staffs from security, bellboys, housekeeper is friendly and greets us with a smile. My room is 6219, very spacious and clean.Wifi is strong Lastly, Just one thing to make it perfect and beautiful. Furnish the room with carpets, that would be better. I will be back anytime soon, please look out for us and See you soon. Thank you novotel jakarta mangga dua staffs, you rocks it guys!

Steven C. F. P. Business - 10/09/2018 AccorHotels certified review
« Recent Stay at Novotel Mangga Dua 07Sep2018 »

The Air Conditioning was poor / not cool (average at 22-23degC).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for taking your time to share your stay experience at Novotel Jakarta Mangga Dua Square. We regret to know that your room experience did not meet your expectation. As an elite member, our Guest Relation officer always checks the room condition before guest arrived. And we checked the AC for that particular room was fine with temperature below 20 degree. Unfortunately we did not received any information regarding this matter during your stay and we could not follow up to make your stay more comfortable. Again my sincere apology for the shortcomings and please feel free to contact me directly at h5… for any future visit so that I can look into it personally. It is our hope to be able to serve you better in your next visit in Novotel Jakarta Mangga Dua Square. Sincerely, Lidya Oktaviani Asst. Guest Experience

Vincent D. Business - 09/09/2018 AccorHotels certified review
« OK. »

Quite pleasant & comfortable. Breakfast was OK, service was good, room is spacious & clean. Did not have time to watch TV or use the swimming pool. Wi-fi is good & fast. Shortage of some bathroom amenities though, like comb, conditioner etc... Had great difficulty in lowering down the air-con temperature & finally just off the air-con to sleep comfortably.

Rrssukuandi Families - 09/09/2018 AccorHotels certified review
« Enjoyable Family Stay at Novotel Mangga Dua »

We visited Novotel Mangga Dua to celebrate our first daughter's birthday. Our initial plan was to stay for one night. However, after spending the first night at the hotel, we were impressed with the room. It had enough space for two adults and two toddlers. The cleanliness was top-notch. It was great value for money. We decided to extend our stay from one night to one full week. Anyone can tell how much we enjoyed our stay at Novotel. Thank you very much, particularly to Ibu Eva, for the hospitality during our stay. You really did a great job in accommodating our requests, always with a smile and so patient in listening to our needs. We definitely will be back for another stay at Novotel Mangga Dua Square.

Mohammed A. A. Families - 09/09/2018 AccorHotels certified review
« Not satisfied »

The worst

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidya Oktaviani Asst. Guest Experience

Farid Families - 09/09/2018 AccorHotels certified review
« Inoubliable »

Rapide helas mais excellent

F. Business - 07/09/2018 AccorHotels certified review
« Extremely pleasant stay »

Absolutely nothing negative regarding this stay. I cannot believe all the staff, all the way from Housekeeping, concierge, front desk, restaurant are all so friendly and helpful. Especially the ones in Executive lounge, who has showed me extra care, there are too many names to mention, in particular, Eva from executive lounge. All good and I hope I will be treated the same the next time I stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, First of all, thank you for being our loyalty member and shared your experience with us. It is a real pleasure to know that you spend a good time on your first visit to Novotel Jakarta Mangga Dua Square as well as Eva and the team served you well. Reviews as such are always encouraging and it is an affirmation that our guests are satisfied with our services as this is what we stride towards for every day. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidya Oktaviani Asst. Guest Experience

Shah Solo - 06/09/2018 AccorHotels certified review
« Love it! »

Definitely will stay here again if I do travel to Jakarta again! Love the area of the hotel as food are easily access around! Breakfast from the hotel is amazing as well!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for choosing Novotel Jakarta Mangga Dua Square as your accommodation during your visit to Jakarta and share your experience with us. We are delighted to know that you enjoyed the hotel location which surrounded by a lot of food court since we are in shopping district. Furthermore, it was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Lidya Oktaviani Asst. Guest Experience

Rudi S. Families - 05/09/2018 AccorHotels certified review

nice room but less help from your staff. i choose premiere room without feel any privileges. private check in/ check out counter on 8th floor but can not access 8th floor because i stay at 9th floor can not access 8th floor. bell boy need our card to bring all the luggage. boring buffet menu. a bit dissapointed. as i found better buffet 5 years ago at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, First of all, thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We do apologize for the inconveniences you've met during your stay starting from your arrival to breakfast. Indeed, all Premiere room booking should have accessed to our Premiere Lounge on 8th floor and that time there were misconduct from our Front Office team who miss to put access on your key card. We have shared this review with our team especially with Front Office and Restaurant to keep maintain the best quality of service and product for our guest. Once again, thank you for sharing and I sincerely hope for your understanding and that you give us another chance to serve you better in the future. Sincerely, Lidya Oktaviani Asst. Guest Experience

Anonymous Business - 04/09/2018 AccorHotels certified review
« I enjoy every minute of my stay »

-

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying with us and it’s a great delight to have been at your service. We appreciate your positive review and on behalf of the Management and staff here at Novotel Jakarta Mangga Dua Square, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon. Sincerely, Lidiya Oktaviani, Asst. Guest Experience Manager. Sincerely, Lidya Oktaviani Asst. Guest Experience

Ramli K. Couples - 04/09/2018 AccorHotels certified review
« disappointed »

sorry no racist, but the smell of some ethnic perfume are full at corridor and also at the room i stay. it's ok because i only stay one night, if at business trip more than one night, i see i must move to another hotel. sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable Guest, Thank you for staying at Novotel Jakarta Mangga Dua Square and share your experience with us. We regret to know that your experience did not meet your expectation. Indeed, the hotel room should be free from unpleasant odors. We have shared this with our housekeeping team to ensure the hotel cleanliness and keep the air fresh. Once again, thank you for sharing and I sincerely hope for your understanding and that you give us another chance to serve you better in the future. Sincerely, Lidya Oktaviani Asst. Guest Experience

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