Mercure Tokyo Ginza 4 stars

TripAdvisor rating 4.0/5 1,675 reviews
Mercure Tokyo Ginza
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Room 1

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This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TOKYO NARITA AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Tokyo Ginza

2 9 4
Ginza
Chuo ku
1040061
tokyo
japan

Tel: +81343351111

Fax: (+81)3/43351222

Contact email

Check-in from 14h00

Check out up to 11h00

  • TOKYO TOEI BUS :   GINZA GINZA YONCHOME

  • ASAKUSA LINE :   ASUKASA LINE EXIT 3

  • HIBIYA LINE :   HIBIYA LINE EXIT A13

  • MARUNOUCHI LINE :   GINZA EXIT A13

  • YURAKUCHO LINE :   YURAKUCHO LINE EXIT 11

  • By plane

    TOKYO HANEDA AIRPORT At 20km / 12.43 miles

  • By plane

    TOKYO NARITA AIRPORT At 73km / 45.36 miles - Shuttle paying

  • By train

    TOKYO STATION At 1km / 0.62 miles

GPS :35.672855, 139.768367

Our accommodations

Fully renovated, the hotel offers new vibrant functional rooms with a design inspired by the hidden history of Ginza. All rooms include a Simmons mattress, a bathtub, a safe, soundproof windows, free WIFI, a Handy Smartphone, and branded amenities

Standard Room 1 Semi double Bed Non Smoking

  • Max. number of persons: x2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities(...)

Superior Room 1 Queen size Bed Non Smoking

  • Max. number of persons: x3
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior Room 2 Twin beds Non Smoking

  • Max. number of persons: x3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Room 1 Queen size Bed Non Smoking

  • Max. number of persons: x3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Privilege room, 1 Queen-size Bed & sofa - Non Smoking

  • Max. number of persons: x4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Privilege room, 2 Twin beds & sofa - Non Smoking

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

LE BISTROT DE L'ECHANSON

Photo non contractuelle / Strictly non binding

Have a refreshing experience in the center of Ginza with an extensive list of signature cocktails and drinks. Unwind with an after work party or relax after a day of sightseeing in Tokyo in this renowned shopping district.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Tokyo Ginza

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,190 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,675 reviews

Excellent

TripAdvisor rating 4.0/5

T6438GOjanet Solo travel - 20/05/2019 TripAdvisor review

The location is superb and everything is within a stone throw away. Direct train from Haneda airport and just 2 mins walk from the Higashi Ginza station. Room is quite spacious, bigger than the average hotels in the city. Friendly and helpful staff. Will stay again for my next visit.

Quiet Oasis

TripAdvisor rating 4.0/5

andy g Couples - 17/05/2019 TripAdvisor review

Great stay in frenetic Ginza. Rooms were quiet, staff friendly and professional - what more could you ask for? Would highly recommend for those wanting to experience Tokyo for the first time. Looking forward to coming back.

Rooms are too small, but breakfast was fantastic. A bit of common sense would help.

Customer review rating 4.3/5

Binh Families - 16/05/2019 AccorHotels certified review

I enjoyed the stay but would have liked a larger room if the hotel has the capacity. I'm from Australia and there's more space there. As for the buffet breakfast, it was really good. Enjoyed the fresh fruit, fresh baked bread and asian food. I was travelling with my son and would have liked to been in the same level despite us having different room types. They put us on different levels which was a bit funny. Otherwise we enjoyed our stay. Thanks.

Dear Binh, Thank you very much for staying with us and sharing your experience. It's a great pleasure that you enjoyed our breakfast and your stay overall. We regret that we couldn't put all your family on the same floor due to the full house. And you probably have noticed that the hotel rooms are much smaller compared to Australia where the cities are less dense. We hope you will visit us again in the future. We will do our best to put your family on the same floor! Kind Regards, Jae Jung Guest Relations Mercure Tokyo Ginza

Lovely hotel with helpful staff

Customer review rating 4.3/5

Barbara Couples - 16/05/2019 AccorHotels certified review

Room was delightful. Breakfast had many good choices for both Japanese and western tastes.

Excellent service and attention to detail.

Customer review rating 4.3/5

Phil Business - 16/05/2019 AccorHotels certified review

Everything was good. The staff were incredibly courteous and efficient. The check in process was quick and the staff person remembered I had stayed at the hotel before.

Good hotel and good Locations

Customer review rating 4.3/5

Agung P. T. Families - 15/05/2019 AccorHotels certified review

The hotel is very clean and good place to stay for family with children

Pleasant staff, good breakfast, and a conveniently located hotel.

Customer review rating 4.3/5

Anonymous Friends - 15/05/2019 AccorHotels certified review

Our total stay of 3 nights was very enjoyable in all respects, except the room was a bit small.

Stay is good but Front Office support is bad

Customer review rating 4.3/5

Wadyono S. Families - 14/05/2019 AccorHotels certified review

The information requested on how to go to Haneda early in the morning was not given properly. She said we need to go to TCAT then ride the bus. In fact we could get on the bus at Yurakucho bus stop

Dear Wadyono S., Thank you for taking the time to tell us about your experience at Mercure Tokyo Ginza. I am sorry that our staff didn't provide multiple options. As you said, you could take direct bus in Ginza or limousine bus stopping at TCAT. I will share you message so we pay more attention to these kind of details. Thank you again for your comments. We hope to welcome you again for a better experience next time. Kind Regards, Jae Jung Guest Relations Mercure Tokyo Ginza

Loved the bed!

Customer review rating 4.3/5

Alex Solo - 13/05/2019 AccorHotels certified review

A very chic hotel that can't be faulted. The checkin was quick, the room was big and luckily had the coffee machine, the checkout was good as well as it was the possibility to have the luggage stored for few hours. One of the best sleeps ever - the mattress was brilliant and though my room was just on the 4th floor and facing the street, it was totally quiet. The concierge helped with restaurant bookings which is great as so many restaurants take bookings just over the phone from Japanese speakers. The direct access to the tube helped too. Overall, a really good stay with a brilliant location!

Ideal location needs consistency !

Customer review rating 4.3/5

Nachi Business - 12/05/2019 AccorHotels certified review

Consistency of staff friendliness. The reception staff on entry were polite and courteous and on checkout the staff member was not friendly. The lady seemed preoccupied. The hotel is well situated and maintained well. An area if improvement is our be cleaning of the room especially the bathroom. This wasn’t consistent either.

Dear Nachi, We very much appreciate your comments regarding your stay at Mercure Tokyo Ginza. Thank you for your suggestions for improvements we need to make. We need to be provide good service but not only time to time. It is a very important element in our service. Thank you for pointing out those issues. I will share you comments with our team and work on improvements. We hope we will welcome you again for a better, consistent experience. Bien cordialement, Jae Jung Relation clients Mercure Tokyo Ginza
Customer review rating 4.3/5

Yonas Couples - 12/05/2019 AccorHotels certified review

My room too small

Dear Yonas, We very much appreciate your comments regarding your stay at Mercure Tokyo Ginza. We regret that you felt the room was too small. All room types have slight differences in size and you have chosen our most common room type. We do have higher category rooms with bigger sizes too. Hope you will be able to try them next time. Thank you again for your comments. We hope to see you again soon. Kind Regards, Jae Jung Guest Relations Mercure Tokyo Ginza

Great

Customer review rating 4.3/5

Lawrence Couples - 09/05/2019 AccorHotels certified review

Staff friendly and helpful . Downside no evening Meals as restaurant closed

Good

Customer review rating 4.3/5

Prab Families - 08/05/2019 AccorHotels certified review

Short holiday in Tokyo. Rainy weather most of the time. Heavy traffic due to Golden week

Nice quiet hotel with good facilities

Customer review rating 4.3/5

Kylie M. Families - 08/05/2019 AccorHotels certified review

The hotel is located centrally and the rooms are well presented and there are nice extras (mini bar, coffee machine). The rooms are lovely and quiet and the bathroom is very well presented. Highly recommended.

Customer review rating 4.3/5

Bernardine W. Couples - 08/05/2019 AccorHotels certified review

The location is excellent , the staffs are helpful and quick. Slightly disappointing the breakfast is too western, do not have sufficient Japanese style food. And the hotel is vey full, so lift waiting time is long.

Dear Bernardine W., Thank you very much for your very positive review on our hotel. We are sorry that you felt the breakfast needed more Japanese dishes and the elevator wait was long due to the high occupancy at the moment. It's a difficult to find a good balance between the western and Japanese dishes are guests are also diverse. We will note your remarks for future improvements. Thank you again. We hope to see you again for another great stay. Kind Regards, Jae Jung Relation clients Mercure Tokyo Ginza

Convenient location with great service.

Customer review rating 4.3/5

Linda Friends - 08/05/2019 AccorHotels certified review

Lovely accommodation in a great location, Staff provided great customer service.

Nice comfortable room, good location

Customer review rating 4.3/5

Sabrina Business - 07/05/2019 AccorHotels certified review

Room was nice, clean and comfortable, location is good

Dear Sabrina, Thank you very much for sharing your experience at our hotel. It is a great pleasure to have your nice comments on our room and location. Hope you were able to comfortably enjoy your trip in Tokyo at our hotel. I understand that there are still some improvements we need to make to give bigger satisfaction to our guests as you showed on your review. We will continue our efforts for better guest experiences. Thank you for your comments. We hope to welcome you again soon. Kind Regards, Jae Jung Guest Relations Mercure Tokyo Ginza

It was worth staying.

Customer review rating 4.3/5

T. Families - 07/05/2019 AccorHotels certified review

The room is very clean. Facilities are very good. Breakfast is delicous. And surprised HBD to my son. The hotel is located near the train stations and marts.

Great central location, close to shopping, dining, and transport.

Customer review rating 4.3/5

Sean Couples - 07/05/2019 AccorHotels certified review

I booked a prestige room with breakfast, and I was very satisfied.

The experience was generally good,in good location,helpful staff but rooms were small

Customer review rating 4.3/5

Reuben H. Couples - 06/05/2019 AccorHotels certified review

We were expecting larger rooms & a restaurant for evening meals. The staff were very helpful to guide us to local restaurants & sight seeing. The breakfast meal was very good again with very helpful & pleasant staff. We would have liked a late free checkout as our departure was in the night.

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