Hotel - Mercure Tokyo Ginza
Mercure Hotel Mercure Hotel

Mercure Tokyo Ginza

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4.3/5 4,847 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Nearby)
    • Private enclosed outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Nearby)
    • Private enclosed outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week Not available
    • Opening hours : Week-end Not available

Business services

  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Superior or Deluxe room which vary in size. All our rooms have sound proof windows, free high-speed internet, mini-bar, Japanese and international TV channels (BBC, CNN, and TV5), hairdryer, in-room safe and very comfortable Simmons beds

  • 208 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 4,847 reviews

Our guest reviews for Mercure Tokyo Ginza

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Cmwong Business - 17/11/2017
« great service and location »

everything is great, concierge is warm & willing to do the extra (e.g. helping us in reserving restaurant seats), response is quick and room is tidy.

AccorHotels certified review
Rob C. Business - 17/11/2017
« Everything was handled smoothly and in a competent manner. »

No hitches, smooth handling of check-in/out and any requests for help.

AccorHotels certified review
Charles V. Business - 16/11/2017
« Good Location »

Good location, and easy to get around. Room size is reasonable. Except for some unkown reason, the room always have the cigarette smell.

AccorHotels certified review
K W. Families - 16/11/2017
« Satisfied »

Staff are helpful and nice. Rooms are goods but the blankets are dirt so that I need to ask for change.

AccorHotels certified review
Debbie Business - 15/11/2017
« Great service. Rooms are a bit small »

Staff was very helpful and professional. Rooms were a bit on the small side

AccorHotels certified review
Cédric S. Couples - 15/11/2017
« Feeling home »

Amazing welcome from Vivien. It was like coming back home. Nice room and fantastic attentions during the whole stay.

AccorHotels certified review
Jamie Business - 15/11/2017
« I always enjoy staying with you »

Everything is good except for one thing. I couldn't book on your website as it said it was booked out. But I booked on last minute.com and got the reservation. However I do not get to accrue any points this way. Seems silly -I would rather book with you directly but it was unavailable

AccorHotels certified review
Anonymous Solo - 15/11/2017
« Comfort and quality service. Sure I will stay at this hotel again :) »

Friendly and helpful staff. Attentive to request is a service!

AccorHotels certified review
Russell Couples - 13/11/2017
« Hand location to downtown Ginza »

Easy check-in and friendly staff. Room was nice and the hotel was handy to all we wanted to see in Tokyo and surrounding areas.

AccorHotels certified review
Oskar Solo - 13/11/2017
« Friendly staff, great location »

It was a pleasure staying with you and I really appreciate flexibility with very early check in which allowed me to take a shower before exploring the city. Reception manager was very friendly and helpful. The only drawback was the size of the room (which I guess is just Japanese style) and slight mold on the shower courtain. Apart of that everything else was spotless experience.

AccorHotels certified review
Sunshine Families - 12/11/2017
« Mrs »

I have stayed in this hotel over a dozen times and was always satisfied. This time however, they made a mistake on my booking and on the day I arrived, they said that the 6 rooms I had reserved months ago was not available. They transferred our group of 12 to another hotel for the first night without offering to compensate us even though the other hotel was more expensive. All they gave us was free breakfast. We lost a days worth of sightseeing due to transferring back and forth. Highly disappointed.

AccorHotels certified review
Peter H. Couples - 12/11/2017
« Comfortable but tired »

Whilst the bed etc was comfortable the overall decor looks ready for a update. EG: The walls were marked and the bathroom sink bowl was cracked.

AccorHotels certified review
Y. T. Business - 11/11/2017
« Nothing special, no personal touch »

Given room with two bed and asked change to single bed room but no response. Internet connection in room so bad, almost useless.

AccorHotels certified review
Serge Couples - 11/11/2017
« Alles was perfect »

Alles was in orde inclusief early check-in zoals gevraagd.

AccorHotels certified review
Mohamad S. Couples - 11/11/2017
« good hotel, friendly and efficient staffs, perfect location of hotel »

I stayed with family for four nights at Mercure Ginza, Tokyo, Hotel. The staffs were very friendly and efficient. Location of hotel was within walk to shopping area and subway station.

AccorHotels certified review
Vijay S. Families - 10/11/2017

It was generally good.

AccorHotels certified review
Mae Friends - 10/11/2017
« Nice n comfortable hotel, »

The location is ok,, comfortable and near to go anywhere in ginza.. Shampoo n conditioner has to change brand.. No smooth enough for hair.. Overall is good..

AccorHotels certified review
Ken L. Families - 08/11/2017

Great quiet location. Friendly helpful staff all over the hotel Tasty buffet breakfast Outstanding wine selection and knowledgeable manager

AccorHotels certified review
Wltam013 Couples - 08/11/2017
« Service & Location »

I enjoyed my stay with the Mercure Tokyo Ginza Hotel for the following reasons. (a) Location : the hotel is in the city centre of Tokyo. From Heneda Airport, the best way to the hotel is by Monorail (680Yen) taking about 25 to 30 minutes to the Hamamatsucho Station where change to JL Line for 3 stops (Hamamatsucho/Daimon/Shimbashi) getting off at the Yurakucho Station and then walk straight for about 5 to 10 minutes to the hotel. Moreover, the Ginza Itchome Station of the Yurakucho Line is connected to the hotel basement and the Ginza Station of the Ginza Line is around taking about 3 to 5 minute-walk from hotel. (b) The service of the hotel is excellent. The reception staff were very polite, efficent and professional. I would like to mention in particular the staff of the French Restaurant where I had dinners there for 4 times during my stay. I deeply appreciate the quality service of the Manager Romain and Chris and the Attendant Mr.Pellerin. Overall speaking, I highly recommend this hotel but would like to remind other Accor Member particluarly the Gold and Platinum Member. For the hotel policy, you should not expect the members' benefits as much as the Mercure Hotels in other Asian countries. You will not get upgrade of your room. The only benefits you may have only include late check-out (up to 2:00 p.m.), welcome drinks.

AccorHotels certified review
Anonymous Couples - 08/11/2017
« Fantastic location with just adequate rooms »

Courteous staff at check-in and check-out and we were given a nice upgrade as part of the loyalty program. The room was just adequate but very old and musty - understandably, it is a very old hotel that could do well with a refurbishment. Although not much can be done about the condition of the rooms aside from renovating it, the bathrooms could be refreshed as it doesn’t feel clean and has an unpleasant odor. The biggest plus side is the ideal location and wonderful staff but management should consider a major update to maintain the hotel as true 4 stars.

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