Hotel - Mercure Tokyo Ginza
Mercure Hotel Mercure Hotel

Mercure Tokyo Ginza

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4.3/5 5,238 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Nearby)
    • Private enclosed outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • TOKYO NARITA AIRPORT
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week Not available
    • Opening hours : Week-end Not available

Business services

  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Superior or Deluxe room which vary in size. All our rooms have sound proof windows, free high-speed internet, mini-bar, Japanese and international TV channels (BBC, CNN, and TV5), hairdryer, in-room safe and very comfortable Simmons beds

  • 208 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 5,238 reviews

Our guest reviews for Mercure Tokyo Ginza

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Samantha Couples - 14/02/2018
« Beautifully presented room, large for Japan »

Beautifully presented room, large for Japan (partner could fit on the bead) and was very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha F., We very much appreciate your comments regarding your stay at Mercure Tokyo Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Danny I. Couples - 13/02/2018
« Helpful »

The staffs are friendly and helpful. I received a lot of perks as the member and really thankful for that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny I., Thank you for your loyalty! We very much appreciate your comments regarding your stay at the Mercure Tokyo Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Annie T. Business - 12/02/2018
« Great hotel staff and convenient location »

The hotel staff were friendly. The room was clean. However the heat was too strong making the room too hot. Despite it being just around 0 degree celcius outside, we had to switch to air conditioning mode in order to breathe and sleep more comfortably.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Mercure Tokyo Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am really sorry to hear that you had issues with the air conditioner. We sincerely hope that you were still able to sleep well. Thank you again for sharing your experience, and we hope to have the pleasure to welcome you again in Ginza. Sincerely, Mercure Hotel Tokyo Ginza team

AccorHotels certified review
Anthony R. Solo - 12/02/2018
« Clean, well appointed and comfortable room plus great staff service »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, On behalf of Mercure Ginza team, I would like to thank you for staying with us as well as taking some of your precious time to write us a review. It is always a pleasure to receive positive feedback. I am glad to hear that you were able to spend a nice stay in our hotel. I will share your comments with our team to encourage them, as we continuously strive to improve the quality of our services. Thank you again for sharing your experience with us, and we sincerely hope to have the pleasure to welcome you soon again. Sincerely, Mercure Hotel Tokyo Ginza staff

AccorHotels certified review
Vincent N. Couples - 12/02/2018
« 24hrs restaurants and convenience stores close around, but 15 mins walking from Ginza Station »

Full supply with daily use items. General standards of Mercure Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sun Wai Vincent Ng, Thank you for your loyalty. We very much appreciate your comments regarding your stay at the Mercure Tokyo Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Great L. Couples - 12/02/2018
« Great l. »

Breakfasts were adequate but food that should be crisp should be kept in a way to enable this not one that allows it to become soggy. Some food that should be hot, was not. Room walls were very marked. My daughter stayed in a room beside the evacuation stairwell. Due to ventilation machinery it was very noisy and she reported it kept her awake at night. Otherwise the hotel was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gai Curtis, Thank you for your loyalty and for taking the time to tell us about your experience at the Mercure Tokyo Ginza. I will notify our restaurant team to let them know your comments regarding the breakfast food. Concerning the marks on the wall, please know that we are going to renovate the hotel this year. We look forward to seeing your again after the renovation to let us know your new feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Coralie VROT Revenue analyst, Digital & e-commerce Manager

AccorHotels certified review
Emily K. W. Friends - 12/02/2018

The repection clerk is very helpful and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily Kit Ling Wu, We very much appreciate your comments regarding your stay at Mercure Tokyo Ginza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Coralie VROT Revenue analyst, Digital & e-commerce Manager

AccorHotels certified review
Jim Q. Solo - 11/02/2018
« Very good with nice staff & good breakfast. »

Staff very good, appreciated upgrade to queen room, room clean & bed good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, Thank you very much for choosing Mercure hotel Tokyo Ginza during your trip in Japan. We hope that you had a lovely time here. We very much appreciate your valuable feedback. We are really glad to hear that you appreciated your stay in our hotel. I will definitely share your appreciations with our team as I am sure that your favorable opinion will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we sincerely hope to have the pleasure to welcome you again in Ginza. Sincerely, Mercure Tokyo Ginza team

AccorHotels certified review
Molly T. Couples - 11/02/2018
« Wonderful lo »

Happy with location. V good breakfast. Friendly n helpful stalfs. Room v clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for these kind and all over amazing words regarding our Mercure Tokyo Ginza and the Staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope to be able to thank you personally for this feedback one day. Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Stacey C. Families - 10/02/2018
« Enjoyable stay »

It was our 1st stay at Mercure Ginza and we were really happy with the hotel. Great deluxe rooms, great location, close to good shops and restaurants and public transport .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for taking your time to write on us and to share your recent experience. We are so delighted to know you liked your stay with us. Thank you very much for your lovely words to our property! Ginza is such a wonderful area, there are many really tasty, high quality restaurants in a cozy atmosphere. I believe you and your family had a lot of fun here. We hope your next visit will be as pleasant as the previous one. Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Lee Business - 08/02/2018
« Small Quiet Hotel Lacking Amendities »

Was on a 2-night business trip. Central location. Small hotel. Rooms and common areas small. One restaurant with limited hours. No bar. No gym. No meeting rooms. Reception staff were polite and friendly. No bellhop to help with luggage. Room was small with elevated bathroom floor which made caution entering and exiting needed. Relatively clean. Climate controls could be better. Limited TV channels. Power plug adaptors would have been nice. Lighting not great. Breakfast selection was basic but okay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for taking your time to write on us and to share your recent experience. First and foremost please accept our sincere apologizes that we did not meet up your expectations. We have discussed your valuable feedback. Thank you very much for sharing your concerns. It might take time for some of the issue however we strive to solve them. We are sorry again for the inconvenience, there is bar in our restaurant but it is closed early and we have rental adaptor at reception. It is our hope that you will give us the opportunity to better serve you in the near future. We all ensure to make your stay more comfortable. Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Mark L. Couples - 08/02/2018
« Nice Warm Stay »

Appreciate the Hotel nice welcome and highly appreciate hotel arrangement for the voucher redeem and help to safe keep the package from amazon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark LIU sama, Thank you for taking your time to write on us and to share your recent experience and I wish to use this occasion to thank you for your loyalty. I am delighted to know you enjoyed your stay with us. Thank you very much for all of your amazing words to our property, our service and staff. I will share your feedback with the team and it will encourage us to provide our outstanding service. We are excited to have you back again soon. Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Z. Y. Friends - 07/02/2018

Big room, good location and services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for taking your time to write on us and to share your recent experience. I am delighted to know you had satisfied stay with Mercure Tokyo Ginza and thank you for your kind words to us. We are all really encouraged by the feedback of yours and hope you will be back to provide you once again this outstanding service. Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Anonymous Couples - 07/02/2018
« A great overnight stay »

We found the Mercure Ginza a great Hotel to stay at. The room was large for Japan, modern decor, and a comfortable bed. Breakfast was very good. And to add to our experience it is close to the main Tokyo Railway station. Just an $8.00 cab fare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for these kind and all over amazing words regarding our Mercure Tokyo Ginza and the Staff. Your positive feed back definitely encourage all of us to improve our quality of service. We are delighted to have you as our guest and look forward to your many returns! Once again, thank you very much for taking your time to share your experience. Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Taslim S. Couples - 07/02/2018
« Very satisfued »

Nice hotel, strategic place

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for taking your time to write on us and to share your recent experience. I am delighted read you were fully satisfied with your stay. It is our pleasure to be your host in Tokyo. We all look forward to your many returns. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Arturo Friends - 07/02/2018
« Convenient well appointed hotel »

The Mercure Ginza is a well appointed hotel in the heart of Ginza. Walking distance to many attractions and shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for taking your time to write on us and to share your recent experience. I am delighted to know you liked our location. I hope you had a lot of fun discovering Tokyo.Thank you for your honest feedback for us. We strive to reach your full satisfaction for your next visit. We look forward to welcoming you back soon. Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Anonymous Business - 07/02/2018
« Great Location and good staff »

First time i stayed in Mercure Tokyo Ginza, I enjoyed staying at Mercure Tokyo Ginza, the staff were helpfull, kind and warm. The location near with Ginza shopping, and near with train station. The room was clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for taking your time to write on us and to share your recent experience. I am so delighted to read that you were fully satisfied with your stay and I wish to use this occasion to thank you for your loyalty. It is such a pleasure to have you staying with us and your amazing words are very much appreciated by all of us at Mercure Tokyo Ginza. We are all looking forward to your many returns! Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Heather M. Solo - 07/02/2018
« A very comfortable experience »

The room was very comfortable, the bathroom was of a comfortable size. the pillows I felt were a bit hard. The dining room was well set out with very helpful staff. The food selection catered for all tastes. A very nice place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for taking your time to write on us and to share your recent experience. I am so pleased to read your positive feedback, thank you very much for your kind and lovely words to us. I apologize for the uncomfortable pillows, I will arrange right one for you next time. But if you would prefer another one, please let us know, we are happy to assist you to make your stay comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Chantal D. W. Families - 06/02/2018
« good location, clean and well maintained, great wine list! »

Very good, no issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for taking your time to write on us and to share your recent experience. I am delighted to read that you were satisfied with your stay and I wish to use this occasion to thank you for your loyalty. However I am sorry that we were not able to provide you upgraded room. We ensure that everything will be perfect for your next stay. We all look forward to have you back soon. Sincerely, Sayaka Hill Quality Department

AccorHotels certified review
Anonymous Couples - 05/02/2018
« wonderful experience »

nice and comfortable experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, Thank you for taking your time to write on us and to share your recent experience. I am pleased to read you enjoyed your stay with us. Thank you very much for your kind words to our property. I hope you had memorable stay in Tokyo. Please come back to us for your next visit to Tokyo. Sincerely,

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