Hotel - Mercure Florianopolis Convention Hotel
Mercure Hotel Mercure Hotel

Mercure Florianopolis Convention Hotel

4.0/5 1,263 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 174.15 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundromat

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

equipped with Internet, WIFI, cable TV, minibar, microwave, shaving mirror, hairdryer, central air conditioning and 24-hour room service. We have apartments for those with reduced mobility and for non-smokers.

  • 175 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Baby bed
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Microwave in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,486 reviews

Our guest reviews for Mercure Florianopolis Convention Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,263 reviews
Alessandra C. Business - 14/09/2018 AccorHotels certified review
« Excellent experience »

Everything was perfect especially because I could get a room immediately at the arrival and I really needed it!

Isis C. Couples - 05/09/2018 AccorHotels certified review
« Comfortable »

It was comfortable and quiet. Which are very important things in a hotel. Although the hotel was empty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isis Riboldi c., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Anonymous Business - 01/09/2018 AccorHotels certified review
« Bad hotel overall despite friendly staff »

Internet did not work at all Room had bad marks on the walls No heating available available No iron board Food was terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Balaji V., good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Thiago B. S. Solo - 28/08/2018 AccorHotels certified review
« reazonable »

Overall OK! I checked in Friday Aug. 24 - My lunch that night took almost 30 minutes (chicken + vegetables...simple)...must be faster. :-( Internet worked well but it was oscilating...must improve. :-( Hotel allowded me to stay until 2:30pm on Sunday, this was nice! :-) Meals are good! :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thiago S., good morning We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. We are attentive in order to improve our services in this situation. We look forward to having the privilege of welcoming you back to our hotel soon! Kind regards, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Apolo Business - 26/08/2018 AccorHotels certified review
« Cold room and terrible internet »

Good breakfast, good bed. No heater in the room, the outside temperature was 11c and it looked like inside was the same, it was really cold. Where my room was located the wifi signal was terrible and the internet kept disconnecting, had to use my mobile hot-spot in order to use the internet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Apolo Fermo D., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Anonymous Business - 15/08/2018 AccorHotels certified review

Extremely noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura C., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Kholekile Business - 30/07/2018 AccorHotels certified review
« Dr »

I was happy with the proximity of the hotel, close to all my needs including the bus stop and good food. When there was anything to be fixed you did not delay. Thanks for your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hazel N., how are you? We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Fernanda A. Families - 13/07/2018 AccorHotels certified review
« Soo good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernanda Moreira A., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianópolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipe Mercure Florianópolis Convention Quality Services | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Fernando Business - 02/07/2018 AccorHotels certified review
« Good stay, fair hotel »

Friendly and helpful staff, no frills hotel. Comfortable room, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando D., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Att, Equipe Mercure Florianópolis Convention Quality Services | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Carlos B. Business - 19/06/2018 AccorHotels certified review
« Good Stay but not a full complete experience »

I left a shirt inside the room and the hotel staff was not able to store it for me. Really bada

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Roberto Ralo E B., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Pedro Business - 10/06/2018 AccorHotels certified review
« Wifi is garbage »

Your wifi is terrible. This is a criminal offense if I am coming for business. I am certain I won't stay here next time I am in Floripa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pedro S., good afternoon On behalf of all our staff I would like to express our gratitude for the choice of the Mercure Florianopolis Convention and for the time it has made available to us to leave us your comments. All your information is very valuable as it will help us to offer an even better service in the future. We assure you that the instability with the internet has been detected and our supplier has already taken the necessary measures to avoid new faults in this service. We hope to have a new opportunity to offer our best service. Best Regards, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Claudinei B. Solo - 03/05/2018 AccorHotels certified review
« normal »

nada especial

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Claudinei Matasso B., boa tarde. Somos extremamente gratos pela escolha do Mercure Florianópolis Convention. Esperamos ter o prazer de recebê-lo novamente Att, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Orlando J. Business - 06/04/2018 AccorHotels certified review
« otimo local »

otima estadia

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Orlando Nadzuck Ertel J., boa tarde Somos extremamente gratos por sua avaliação. Seus registros favoráveis nos alegram e motivam a continuar superando-nos a cada dia, visando fazer sempre o melhor para seu conforto. Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Att, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Carlos P. Business - 26/03/2018 AccorHotels certified review
« Low quality of Wifi »

The quality of Wifi was really bad, besides the signal stop to work sometimes also the speed was quite low even to open ordinary site as Facebook and Google. I tried to use Wifi to do a business call but I couldn't due to poor connection, so I used my personal one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Carlos P., good afeternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, . Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Willian S. Solo - 25/03/2018 AccorHotels certified review
« The worst experience I have ever had in 60+ stays at an Accor Hotel »

Firstly, I attempted to do the reservation through the Accor website; I was unable to complete the transaction. I called the call center and spent around ONE HOUR trying to get information and make the reservation with my Le Club points. The answer I got was that the regular fares were not available through Le Club points (which in itself would be absurd). They made a reservation with the highest of fares (which costed me nearly 2000 points extra) and ENSURED ME IT WOULD BE CHARGED WITH POINTS. When I arrived at the hotel, I was met by a front desk agent named Adriana Argolo, who informed me she couldn't process my reservation with points (there was some sort of issue with the system) and I had to either pay the full fare in cash or she would not check me in - despite knowing I am a Le Club Platinum member and knowing I had over 20.000 points of balance. She was rude, intransigent and completely unprepared to work in an important customer facing task. I was late for a graduation ceremony and it took OVER AN HOUR to solve this issue, when other front desk agent decided to reach for the phone and attempt to solve the issue with the points. As a result, I was late, missed out on graduation dinner, because someone refused to check me in, despite having 10x the required amount of points to pay for the reservation, despite being a Le Club Platinum member and despite having stayed 60+ nights in Accor hotels over the last year. Beyond, I was extorted and ended up paying around 2000 points extra for absolutely nothing (the cheapest and the most expensive of fares had the same issue). This was the worst experience I have ever had with any Hotel - Accor never reached back to apologize or compensate me for being extorted and for missing out on the event I travelled for - and I will actively avoiding Accor hotels in the future - why should I become a Platinum member when I am unable to use my points and when I receive this inconceivably poor treatment?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Willian Robert S., good morning. First of all We are sorry for the delay in returning, we had problems with access to the website, but we would like to thank you for telling us about your experience at the Mercure Florianopolis Convention. We are sorry also that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We guarantee that we will continue investing in the qualification and development of all the team to improve our services and attendance to the guests. We always want to provide the best quality of service in your stays with us and in order to minimize your dissatisfaction we give you a special double point in your Le Club card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Giuliano Business - 13/03/2018 AccorHotels certified review

It was OK. Room smells not really good The soap and shampoo wasn't replaced in the second day The key card stopped working after a while. I had to go downstairs to have it sorted out after a very exhaustive day, where I simply wanted to rest

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giuliano Diniz De M., good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Joao Solo - 23/02/2018 AccorHotels certified review
« Mercure Florianópolis itacorubi »

Poor breakfast, room with bad smell of cigarettes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. João Taecil S. Jr., good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Christian M. Solo - 06/02/2018 AccorHotels certified review
« EXPERIENCIA INOLVIDABLE »

EXPERIENCIA INOLVIDABLE

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Christian M., boa tarde Somos extremamente gratos por sua avaliação. Seus registros favoráveis nos alegram e motivam a continuar superando-nos a cada dia, visando fazer sempre o melhor para seu conforto. Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Att, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Celso S. Couples - 30/01/2018 AccorHotels certified review
« Fair »

Maybe because Florianopolis is too crowded during summertime, but the experience was just fair. Nothing special. The check in was correct but not warm, breakfast was OK, a.s.o.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Mr. Celso S., good morning We appreciate your commentaries which have a great value. We are sorry for any inconvenience we may have caused and we will share with the departments so that we can improve in our service . We hope to have a new opportunity to offer our best service that all our guests deserve. Best regards Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Nelio D. Business - 26/01/2018 AccorHotels certified review
« Below expectations for a Platinum member »

Got a room unclean and had to wait for the room service person to clean it up. Couldn't get online with the username/password after having checked in. I had to use someone elses username to connect. The wifi at the hotel is terrible. In my room it didn't work well at all and i had trouble trying to work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nelio Mr D., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

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