Hotel - Mercure Florianopolis Convention Hotel
Mercure Hotel Mercure Hotel

Mercure Florianopolis Convention Hotel

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4.0/5 1,222 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 225.90 BRL Non member rate
From 203.31 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Laundromat
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Happiness is feeling at home while traveling! The hotel offers two types of apartments: 175 comfortable Standard and Superior apartments,equipped with Internet, WIFI, cable TV, minibar, microwave, shaving mirror, hairdryer, central air conditioning and 24-hour room service. We have apartments for those with reduced mobility and for non-smokers.

  • 174 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,322 reviews

Our guest reviews for Mercure Florianopolis Convention Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,222 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Christian M. Solo - 06/02/2018
« EXPERIENCIA INOLVIDABLE »

EXPERIENCIA INOLVIDABLE

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Christian M., boa tarde Somos extremamente gratos por sua avaliação. Seus registros favoráveis nos alegram e motivam a continuar superando-nos a cada dia, visando fazer sempre o melhor para seu conforto. Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Att, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Celso S. Couples - 30/01/2018
« Fair »

Maybe because Florianopolis is too crowded during summertime, but the experience was just fair. Nothing special. The check in was correct but not warm, breakfast was OK, a.s.o.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Mr. Celso S., good morning We appreciate your commentaries which have a great value. We are sorry for any inconvenience we may have caused and we will share with the departments so that we can improve in our service . We hope to have a new opportunity to offer our best service that all our guests deserve. Best regards Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Nelio D. Business - 26/01/2018
« Below expectations for a Platinum member »

Got a room unclean and had to wait for the room service person to clean it up. Couldn't get online with the username/password after having checked in. I had to use someone elses username to connect. The wifi at the hotel is terrible. In my room it didn't work well at all and i had trouble trying to work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nelio Mr Duran, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Anonymous Business - 24/01/2018
« Non-fitted sheets, dirty/missing shower grouting, useless garage, terrible WiFi »

The sheets were not fitted what would cause it to be off every morning. I would wake up with my face directly on the mattress. What also brought to my attention that no mattress cover is used, what is gross. The WiFi would not work at all. I was told that it was like that. This does not make sense for an "executive hotel". The shower grouting is either missing or dirty. The parking lot is pretty expensive and useless. In the third floor, there's a door that allows access from the parking lot to the hotel but not the other way around, so when leaving the hotel I had to walk 3 stories of ramp up, in the rain, if it was raining. One day I got back to the hotel pretty tired, during breakfast hours and I wanted to get food and have it in my room after a shower. I was told that the breakfast food is only to be eaten there. Not sure if this is really the policy, but if it really is, it's a weird one

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Douglas Kazumi, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Anonymous Business - 24/01/2018

I had high expectations for the Mercure hotel, but upon my first night there were a lot of things wrong. I walked into my room and there was no toilet paper and no remote to turn the blaring tv off. After being in my room for a couple of days there was a huge storm and I woke up to my ceiling leaking on my bed. I had to get a new room at 5am and was shocked to see the entire hallway had flooded as well. Because the phone in the room didn’t work, I had to go downstairs to talk to hotel staff. The staff handled the situation well, but I was never comped and was given a room with 2 twin beds. Other than that situation, I thought the breakfast was fine and the location was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily Gibson, good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm sorry for the inconvenience caused by the storm We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Gabriel B. Business - 19/01/2018
« Bad and warm room »

The air conditioning was not working at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel B., good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Lina Business - 16/01/2018
« Comfort and good location for business »

The service was very good in general. Great reception and everything was quite agile. The restaurant is ok and there is a 24-hour service room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lina Eiko Nakata, good afternoon Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind regards, . Sincerely, Quality Services | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Luis C. F. L. Couples - 14/01/2018
« excellent »

Excellent location, very good restaurant and services. The cleaning of the room was't so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Mr. Luis Carlos L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Luciana N. Friends - 03/01/2018
« Worst stay in my life »

First of all, I was surprise to hear that when I book through booking.com, I have no right to pontuate in Le Club. Why is that? Prejudice against cheaper stay? Second, I asked for a quiet room and man in front desk said all quiet rooms were taken. So, he gave us A room. I suppose one of the worst, as none of the nights, I was able to sleep. First night, there was a french guy in his room talking to the phone. I heard the whole conversation until one am. Second night, a baby crying and people shouting on the corridor. Third night, television from next door. Worst sound proof ever!!! Then, it was very pleasure to find a spider in my pillow! Amazing!! Under the bed, there were dirty all over. Cheetos and who knows what else that I didnt have the courage to check. And finally, the rooms were smelly. First room front desk gave us, it was smelling cigarrette. Very very strong. We had to change. Second room smelled that old things kept away. Sofa was nasty. And finally, our locker from front door was not working. We had to ask three times to be let in our room. One of the times, my friend was not well and had to go to toilet. She was blocked and had to use toilet near front desk. Why do you pay so much if you can't even go inside your room?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciana Gularte Navarro, good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectation At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Unsatisfied C. Couples - 03/01/2018
« Expected more... »

The receptonists didn't speak English that made the communication difficult. Besides when we arrived one receptonist also didn't know the information from the hotel and was confused (seemed to be a trainee - but too soon to be at the reception.) The wall of the room had scrawls on it that have not been cleaned. The policy of your hotel that you don't change towels every day is really horrible. If you have been to the beach you needed to take a shower after + shower in the morning or maybe on the evening that means that you always needed to use the WET towel. This is absolutely unacceptable. When I made an online check-in there was written that I also have a fast check-out and I can just put my room key there. For the check-out we were told that it's not possible and that we need to make an appointment to do this. In addition I put a question in my reservation that was not answered nor fulfilled. I am disappointed by accorhotels. I thought that such a international Company would also have some high standards.. at least for this price!! I would/will not recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas Dengler, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We know that we will not be able to repair this negative experience, but we would like to reward it with double Le Club points, which will be credited in the next 7 days, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Ana P. Couples - 20/12/2017
« A bad experience »

It formed queues in the elevator, and for three moments one of the elevators was broken and I had to use the stairs. When they cleaned the room they did not put toilet paper. I was treated with indifference by the hotel staff. I stayed on the 5th floor and the rooms were old.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana P. Guedes B., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Anonymous Business - 01/12/2017

Hotel was convenient for work. Room service was expensive. Overall a reasonable experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michael Richard Carter good afternoon, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Larissa Business - 29/11/2017
« They lost my papers »

I left some notes and dirty clothes inside a plastic bag inside my room and the cleaning lady throw them away. The worst is that when i spoke to the reception, they did not care to give me a proper answer. They said they would call me later, but never did.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larissa Campos Santos, Good Morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. About your lost papers, unfortunately we could not find them. Thanks again for letting us know about your experience and we hope you give us the opportunity to serve you better in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Rolf J. Business - 26/11/2017
« No Internet, no Fitness »

The Hotel is nice and the staff friendly. The most essentail drawback was that on one day when I´ve had to work there was no internet at least from 6.30 pm to 10:00 am the next morning. In the remaining time, there have beeb a lot of connection failure so that I was forced to restart the login almost very 10 minutes. Very disappointing for a business hotel, particulary when you a foreigner without Mobil flat rate. In addition, the fintess area and poll was out of area the onyl afternoon/evenig whre there was some time for sport and work on sun terrrace, alos a bit disappointing when you return to the hotel in oder to enjoy that - and then its closed !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rolf Janssen, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

TripAdvisor review
edgardom251 Couples - 16/11/2017
« Good hotel por bussines travel »

Well located, everything is ok. Ideal for business trip. I would not book it if it was for vacations looking for sun and beach. The best thing for a'qui who stays is to rent a car. Maybe - for many people - in the middle of summer you need air conditioning that you do not have.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Edgar, Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind Regards, Mercure Florianópolis Convention Team

AccorHotels certified review
Dan S. Business - 13/11/2017
« Not a good initial experience, weak follow up, and internet did not work »

The trainee at the front was slow which is normally not a big problem, we all have to learn. But when she came back saying my reservation was cancelled after only searching my last name "S.", and seeing there was another person with the same last name who cancelled, did no extra work to help try and solve the situation. Then when we came back after hearing the problem had been found, she made us feel bad about trying to skip the 10 person line by saying it was the agency's mistake, instead of hers. The manager then helped check us in, but offered no apology or acknowledgement of the long check in process. Then the internet did not work, requiring me to purchase internet access from another source.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Rozsa Smith, Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Cristiano O. C. Families - 26/10/2017
« TOP »

EXCELENTE

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Cristiano Agradecemos o tempo que dispôs fazendo chegar ao nosso conhecimento os seus amáveis comentários sobre a qualidade dos nossos serviços. É de nosso agrado saber que o nosso esforço lhe proporcionou uma agradável estada. Foi com enorme prazer que lhe recebemos no Mercure Florianópolis Convention e ficamos na expectativa de lhe proporcionar novamente as boas-vindas numa próxima visita a Florianópolis. Cordialmente Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
A S. Friends - 15/10/2017
« Comfortable and nice. »

It was good and I enjoyed it. Rooms was comfortable and spacious. The breakfast food was good.Will help if more personnel can speak a little English. A few days the cleaner of the room did not clean the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Anonymous Business - 01/10/2017
« Mercure is a suitable flat in the Magic island »

Just for one night staying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

AccorHotels certified review
Gustavo R. F. Business - 21/09/2017
« Boa »

Atendeu as expectativas

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Gustavo, boa tarde! Somos extremamente gratos por sua avaliação. Seus registros favoráveis nos alegram e motivam a continuar superando-nos a cada dia, visando fazer sempre o melhor para seu conforto. Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

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