Hotel - Mercure Florianopolis Convention Hotel
Mercure Hotel Mercure Hotel

Mercure Florianopolis Convention Hotel

4.0/5 1,248 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 215.00 BRL Non member rate
From 193.50 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Laundromat
    • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Happiness is feeling at home while traveling! The hotel offers two types of apartments: 175 comfortable Standard and Superior apartments,equipped with Internet, WIFI, cable TV, minibar, microwave, shaving mirror, hairdryer, central air conditioning and 24-hour room service. We have apartments for those with reduced mobility and for non-smokers.

  • 174 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 7,121 reviews

Our guest reviews for Mercure Florianopolis Convention Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,248 reviews
Fernanda A. Families - 13/07/2018 AccorHotels certified review
« Soo good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernanda Moreira A., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianópolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipe Mercure Florianópolis Convention Quality Services | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Fernando Business - 02/07/2018 AccorHotels certified review
« Good stay, fair hotel »

Friendly and helpful staff, no frills hotel. Comfortable room, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando D., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Att, Equipe Mercure Florianópolis Convention Quality Services | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Carlos B. Business - 19/06/2018 AccorHotels certified review
« Good Stay but not a full complete experience »

I left a shirt inside the room and the hotel staff was not able to store it for me. Really bada

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Roberto Ralo E B., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Pedro Business - 10/06/2018 AccorHotels certified review
« Wifi is garbage »

Your wifi is terrible. This is a criminal offense if I am coming for business. I am certain I won't stay here next time I am in Floripa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pedro S., good afternoon On behalf of all our staff I would like to express our gratitude for the choice of the Mercure Florianopolis Convention and for the time it has made available to us to leave us your comments. All your information is very valuable as it will help us to offer an even better service in the future. We assure you that the instability with the internet has been detected and our supplier has already taken the necessary measures to avoid new faults in this service. We hope to have a new opportunity to offer our best service. Best Regards, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Claudinei B. Solo - 03/05/2018 AccorHotels certified review
« normal »

nada especial

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Claudinei Matasso B., boa tarde. Somos extremamente gratos pela escolha do Mercure Florianópolis Convention. Esperamos ter o prazer de recebê-lo novamente Att, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Orlando J. Business - 06/04/2018 AccorHotels certified review
« otimo local »

otima estadia

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Orlando Nadzuck Ertel J., boa tarde Somos extremamente gratos por sua avaliação. Seus registros favoráveis nos alegram e motivam a continuar superando-nos a cada dia, visando fazer sempre o melhor para seu conforto. Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Att, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Carlos P. Business - 26/03/2018 AccorHotels certified review
« Low quality of Wifi »

The quality of Wifi was really bad, besides the signal stop to work sometimes also the speed was quite low even to open ordinary site as Facebook and Google. I tried to use Wifi to do a business call but I couldn't due to poor connection, so I used my personal one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Carlos P., good afeternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, . Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Willian S. Solo - 25/03/2018 AccorHotels certified review
« The worst experience I have ever had in 60+ stays at an Accor Hotel »

Firstly, I attempted to do the reservation through the Accor website; I was unable to complete the transaction. I called the call center and spent around ONE HOUR trying to get information and make the reservation with my Le Club points. The answer I got was that the regular fares were not available through Le Club points (which in itself would be absurd). They made a reservation with the highest of fares (which costed me nearly 2000 points extra) and ENSURED ME IT WOULD BE CHARGED WITH POINTS. When I arrived at the hotel, I was met by a front desk agent named Adriana Argolo, who informed me she couldn't process my reservation with points (there was some sort of issue with the system) and I had to either pay the full fare in cash or she would not check me in - despite knowing I am a Le Club Platinum member and knowing I had over 20.000 points of balance. She was rude, intransigent and completely unprepared to work in an important customer facing task. I was late for a graduation ceremony and it took OVER AN HOUR to solve this issue, when other front desk agent decided to reach for the phone and attempt to solve the issue with the points. As a result, I was late, missed out on graduation dinner, because someone refused to check me in, despite having 10x the required amount of points to pay for the reservation, despite being a Le Club Platinum member and despite having stayed 60+ nights in Accor hotels over the last year. Beyond, I was extorted and ended up paying around 2000 points extra for absolutely nothing (the cheapest and the most expensive of fares had the same issue). This was the worst experience I have ever had with any Hotel - Accor never reached back to apologize or compensate me for being extorted and for missing out on the event I travelled for - and I will actively avoiding Accor hotels in the future - why should I become a Platinum member when I am unable to use my points and when I receive this inconceivably poor treatment?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Willian Robert S., good morning. First of all We are sorry for the delay in returning, we had problems with access to the website, but we would like to thank you for telling us about your experience at the Mercure Florianopolis Convention. We are sorry also that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We guarantee that we will continue investing in the qualification and development of all the team to improve our services and attendance to the guests. We always want to provide the best quality of service in your stays with us and in order to minimize your dissatisfaction we give you a special double point in your Le Club card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Giuliano Business - 13/03/2018 AccorHotels certified review

It was OK. Room smells not really good The soap and shampoo wasn't replaced in the second day The key card stopped working after a while. I had to go downstairs to have it sorted out after a very exhaustive day, where I simply wanted to rest

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giuliano Diniz De M., good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Joao Solo - 23/02/2018 AccorHotels certified review
« Mercure Florianópolis itacorubi »

Poor breakfast, room with bad smell of cigarettes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. João Taecil S. Jr., good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Christian M. Solo - 06/02/2018 AccorHotels certified review
« EXPERIENCIA INOLVIDABLE »

EXPERIENCIA INOLVIDABLE

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Christian M., boa tarde Somos extremamente gratos por sua avaliação. Seus registros favoráveis nos alegram e motivam a continuar superando-nos a cada dia, visando fazer sempre o melhor para seu conforto. Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Att, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Celso S. Couples - 30/01/2018 AccorHotels certified review
« Fair »

Maybe because Florianopolis is too crowded during summertime, but the experience was just fair. Nothing special. The check in was correct but not warm, breakfast was OK, a.s.o.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Mr. Celso S., good morning We appreciate your commentaries which have a great value. We are sorry for any inconvenience we may have caused and we will share with the departments so that we can improve in our service . We hope to have a new opportunity to offer our best service that all our guests deserve. Best regards Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Nelio D. Business - 26/01/2018 AccorHotels certified review
« Below expectations for a Platinum member »

Got a room unclean and had to wait for the room service person to clean it up. Couldn't get online with the username/password after having checked in. I had to use someone elses username to connect. The wifi at the hotel is terrible. In my room it didn't work well at all and i had trouble trying to work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nelio Mr D., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Anonymous Business - 24/01/2018 AccorHotels certified review
« Non-fitted sheets, dirty/missing shower grouting, useless garage, terrible WiFi »

The sheets were not fitted what would cause it to be off every morning. I would wake up with my face directly on the mattress. What also brought to my attention that no mattress cover is used, what is gross. The WiFi would not work at all. I was told that it was like that. This does not make sense for an "executive hotel". The shower grouting is either missing or dirty. The parking lot is pretty expensive and useless. In the third floor, there's a door that allows access from the parking lot to the hotel but not the other way around, so when leaving the hotel I had to walk 3 stories of ramp up, in the rain, if it was raining. One day I got back to the hotel pretty tired, during breakfast hours and I wanted to get food and have it in my room after a shower. I was told that the breakfast food is only to be eaten there. Not sure if this is really the policy, but if it really is, it's a weird one

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Douglas K., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Anonymous Business - 24/01/2018 AccorHotels certified review

I had high expectations for the Mercure hotel, but upon my first night there were a lot of things wrong. I walked into my room and there was no toilet paper and no remote to turn the blaring tv off. After being in my room for a couple of days there was a huge storm and I woke up to my ceiling leaking on my bed. I had to get a new room at 5am and was shocked to see the entire hallway had flooded as well. Because the phone in the room didn’t work, I had to go downstairs to talk to hotel staff. The staff handled the situation well, but I was never comped and was given a room with 2 twin beds. Other than that situation, I thought the breakfast was fine and the location was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily G., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I'm sorry for the inconvenience caused by the storm We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Gabriel B. Business - 19/01/2018 AccorHotels certified review
« Bad and warm room »

The air conditioning was not working at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel B., good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Lina Business - 16/01/2018 AccorHotels certified review
« Comfort and good location for business »

The service was very good in general. Great reception and everything was quite agile. The restaurant is ok and there is a 24-hour service room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lina Eiko N., good afternoon Thank you for choosing to stay at the Mercure Florianópolis Convention and we are pleased to know that you were satisfied with your overall experience. We are also glad to know that you will be returning to stay with us during your next visit to Floripa. Kind regards, . Sincerely, Quality Services | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Luis C. F. L. Couples - 14/01/2018 AccorHotels certified review
« excellent »

Excellent location, very good restaurant and services. The cleaning of the room was't so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Mr. Luis Carlos L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Luciana N. Friends - 03/01/2018 AccorHotels certified review
« Worst stay in my life »

First of all, I was surprise to hear that when I book through booking.com, I have no right to pontuate in Le Club. Why is that? Prejudice against cheaper stay? Second, I asked for a quiet room and man in front desk said all quiet rooms were taken. So, he gave us A room. I suppose one of the worst, as none of the nights, I was able to sleep. First night, there was a french guy in his room talking to the phone. I heard the whole conversation until one am. Second night, a baby crying and people shouting on the corridor. Third night, television from next door. Worst sound proof ever!!! Then, it was very pleasure to find a spider in my pillow! Amazing!! Under the bed, there were dirty all over. Cheetos and who knows what else that I didnt have the courage to check. And finally, the rooms were smelly. First room front desk gave us, it was smelling cigarrette. Very very strong. We had to change. Second room smelled that old things kept away. Sofa was nasty. And finally, our locker from front door was not working. We had to ask three times to be let in our room. One of the times, my friend was not well and had to go to toilet. She was blocked and had to use toilet near front desk. Why do you pay so much if you can't even go inside your room?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciana Gularte N., good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectation At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Unsatisfied C. Couples - 03/01/2018 AccorHotels certified review
« Expected more... »

The receptonists didn't speak English that made the communication difficult. Besides when we arrived one receptonist also didn't know the information from the hotel and was confused (seemed to be a trainee - but too soon to be at the reception.) The wall of the room had scrawls on it that have not been cleaned. The policy of your hotel that you don't change towels every day is really horrible. If you have been to the beach you needed to take a shower after + shower in the morning or maybe on the evening that means that you always needed to use the WET towel. This is absolutely unacceptable. When I made an online check-in there was written that I also have a fast check-out and I can just put my room key there. For the check-out we were told that it's not possible and that we need to make an appointment to do this. In addition I put a question in my reservation that was not answered nor fulfilled. I am disappointed by accorhotels. I thought that such a international Company would also have some high standards.. at least for this price!! I would/will not recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreas D., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We know that we will not be able to repair this negative experience, but we would like to reward it with double Le Club points, which will be credited in the next 7 days, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

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