Hotel - Mercure Florianopolis Convention Hotel
Mercure Hotel Mercure Hotel

Mercure Florianopolis Convention Hotel

4.0/5 1,274 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundromat

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

equipped with Internet, WIFI, cable TV, minibar, microwave, shaving mirror, hairdryer, central air conditioning and 24-hour room service. We have apartments for those with reduced mobility and for non-smokers.

  • 175 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • Baby bed
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Microwave in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,753 reviews

Our guest reviews for Mercure Florianopolis Convention Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,274 reviews
Dave Business - 04/11/2018 AccorHotels certified review
« Uneasy »

Room was no very clean. Floor was so dirty my socks got dirty - I didn't dare alk with bare feet. Room is very small for something labeled "Suite". Bed was hard. Walls are thin - can hear everything going on in my neighbours room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Coulson D., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Mario Business - 02/11/2018 AccorHotels certified review
« Decadent infraestructure, not at par with other Mercure hotels. »

Frustrated with the overall conditions. Worse than most Ibis, for example.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mario Fernando C., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Carlos Business - 30/10/2018 AccorHotels certified review
« poor internet and noisy »

Room is ok, location is good. But the room on the top floor has a terrible noise of a water pump all night long. I was relocated to a silent room. But internet throughout my entire stay (5 days) was horrible. Could not work from my room. Must improve the quality of the internet service!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio Carlos O., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Fred Business - 15/10/2018 AccorHotels certified review
« Just average »

Wifi doesn't work properly, the rooms deserve a modernisation and the room service is really limited

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederico Magalhães, good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Anonymous Business - 12/10/2018 AccorHotels certified review
« Bad rooms »

The restaurant it’s a joke. Peaple not nice and food of flights

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre Luis F., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Alecia Business - 11/10/2018 AccorHotels certified review
« Director, Executive Education »

Good in general. The personnel was excellent, courteous and ready to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alecia Gisela L., good morning We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Luciane Business - 30/09/2018 AccorHotels certified review
« Good »

Hotel is good but sometimes very noisy. Beds are not very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luciane K., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Hernan Business - 26/09/2018 AccorHotels certified review
« Practical and convenient »

Practical and easy check-in. Check-out a bit delayed and burocratic. It was hard to get our Invoices (NFs) with the company's name and doc nº as required in Brazil.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hernan O., good morning We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Anonymous Families - 25/09/2018 AccorHotels certified review
« Would not come back »

The bed was very old, the sofa was all torn and old. The bathroom only had one small shampoo. I asked for more and they gave me more, and after that I had to ask for everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo Gustavo R., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Alessandra C. Business - 14/09/2018 AccorHotels certified review
« Excellent experience »

Everything was perfect especially because I could get a room immediately at the arrival and I really needed it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandra C., goood morning We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Isis C. Couples - 05/09/2018 AccorHotels certified review
« Comfortable »

It was comfortable and quiet. Which are very important things in a hotel. Although the hotel was empty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isis Riboldi c., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Anonymous Business - 01/09/2018 AccorHotels certified review
« Bad hotel overall despite friendly staff »

Internet did not work at all Room had bad marks on the walls No heating available available No iron board Food was terrible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Balaji V., good afternoon Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Thiago B. S. Solo - 28/08/2018 AccorHotels certified review
« reazonable »

Overall OK! I checked in Friday Aug. 24 - My lunch that night took almost 30 minutes (chicken + vegetables...simple)...must be faster. :-( Internet worked well but it was oscilating...must improve. :-( Hotel allowded me to stay until 2:30pm on Sunday, this was nice! :-) Meals are good! :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thiago S., good morning We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. We are attentive in order to improve our services in this situation. We look forward to having the privilege of welcoming you back to our hotel soon! Kind regards, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Apolo Business - 26/08/2018 AccorHotels certified review
« Cold room and terrible internet »

Good breakfast, good bed. No heater in the room, the outside temperature was 11c and it looked like inside was the same, it was really cold. Where my room was located the wifi signal was terrible and the internet kept disconnecting, had to use my mobile hot-spot in order to use the internet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Apolo Fermo D., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Anonymous Business - 15/08/2018 AccorHotels certified review

Extremely noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura C., good morning Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipe Mercure Florianópolis Convention Team. | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Kholekile Business - 30/07/2018 AccorHotels certified review
« Dr »

I was happy with the proximity of the hotel, close to all my needs including the bus stop and good food. When there was anything to be fixed you did not delay. Thanks for your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hazel N., how are you? We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Fernanda A. Families - 13/07/2018 AccorHotels certified review
« Soo good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernanda Moreira A., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianópolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipe Mercure Florianópolis Convention Quality Services | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Fernando Business - 02/07/2018 AccorHotels certified review
« Good stay, fair hotel »

Friendly and helpful staff, no frills hotel. Comfortable room, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando D., good afternoon We very much appreciate your comments regarding your stay at the Mercure Florianopolis Convention Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Att, Equipe Mercure Florianópolis Convention Quality Services | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Carlos B. Business - 19/06/2018 AccorHotels certified review
« Good Stay but not a full complete experience »

I left a shirt inside the room and the hotel staff was not able to store it for me. Really bada

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Roberto Ralo E B., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Convention Hotel. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Florianópolis Convention Team | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

Pedro Business - 10/06/2018 AccorHotels certified review
« Wifi is garbage »

Your wifi is terrible. This is a criminal offense if I am coming for business. I am certain I won't stay here next time I am in Floripa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pedro S., good afternoon On behalf of all our staff I would like to express our gratitude for the choice of the Mercure Florianopolis Convention and for the time it has made available to us to leave us your comments. All your information is very valuable as it will help us to offer an even better service in the future. We assure you that the instability with the internet has been detected and our supplier has already taken the necessary measures to avoid new faults in this service. We hope to have a new opportunity to offer our best service. Best Regards, Equipe Mercure Florianópolis Convention | Rod. Admar Gonzaga, 600 – Itacorubi | Florianópolis – SC Brasil | T +55(4… | e-mail:h5… | mercure.com |

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