ibis Rio de Janeiro Santos Dumont Hotel 3 stars

TripAdvisor rating 3.5/5 3,212 reviews
ibis Rio de Janeiro Santos Dumont
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Hotel extras

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  • Advantage 2

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  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Ironing room
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Business centre
  • Copy/print service available

Hotel location

ibis Rio de Janeiro Santos Dumont

AV MARECHAL CAMARA 280
CENTRO
20020 080
rio de janeiro
brazil

Tel: +552135064500

Fax: (+)2135064501

Contact email

Check-in from 12h00

Check out up to 12h00

  • IBIS RJ SANTOS DUMONT :   VLT Santos Dumont

  • ESTACAO CINELANDIA :  

  • By plane

    AEROPORTO ANTONIO CARLOS JOBIM At 21km / 13 miles

  • By plane

    SANTOS DUMONT At 0.3km / 0.19 miles

GPS :-22.909265, -43.169685

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: A partir de 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with 1 double bed + 1 extra bed for children

  • Max. number of persons: 3
  • Area: A partir de 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Regional

Hearty regional dishes and classic Brazilian dishes cooked before your eyes.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The bar is a friendly place to get together at any time of day.

Our guest reviews for
ibis Rio de Janeiro Santos Dumont

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

14,282 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,212 reviews

A great but brief stay

Customer review rating 4.1/5

Fiona Solo - 03/10/2019 AccorHotels review

I only stayed for a few hours at Ibis as I needed a few hours to rest between my flights but my experience was very positive. The hotel staff made a brilliant impression on me and were very helpful and friendly. I was very happy with their service. The room itself was all that I need to have a brief rest. If I was doing a similar stay in the future (between journeys) then I would book with Ibis again. Thank you for a great, but brief stay!

Always good but always delayed to send invoice to me

Customer review rating 4.1/5

Ga… Business - 03/10/2019 AccorHotels review

Since 2012 Ibis hotels are very delayed to send to me invoice.

Great stay and superb food

Customer review rating 4.1/5

Cristiano V. A. Business - 30/09/2019 AccorHotels review

The food at their restaurant is incredibly good and prices are reasonable

Exactly what it said it would be.

Customer review rating 4.1/5

Paul Solo - 27/09/2019 AccorHotels review

Very friendly staff. Unbeatable position.

Good experience

Customer review rating 4.1/5

Anonymous Couples - 26/09/2019 AccorHotels review

I enjoyed the experience, but missed some care. The air conditioner looked maintenance-free and very old. At breakfast I missed more vegan and vegetarian foods. Overall it was good! Great service!

three days at Ibis Santos Dumont

Customer review rating 4.1/5

Waldemar B. Business - 22/09/2019 AccorHotels review

Room OK. World standard. Location not so good. Many people sleeping in the side walks close to the hotel. A lot of rats less than 50 meters from the hotel. Meals could get a little improvement, desert in particular. Problems with air conditioner control. It changed temperature set up by itself.

Bad elevator experience

Customer review rating 4.1/5

Anonymous Business - 20/09/2019 AccorHotels review

The hotel has 3 elevators. One of them was not working and the other was completely crazy (going up and down, with no stops). Just one elevator working properly for all the guests?!?! We arrived delayed for a meeting just because of that! Insane!

Dear Luciene, Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we have already taken appropriate measures to solve the issue and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Guest Experience & Quality Supervisor, Ibis & Novotel Rio de Janeiro Santos Dumont

Tudo Certo

Customer review rating 4.1/5

Eddie L. Business - 09/09/2019 AccorHotels review

Tudo certo do check in ao check out.

Prezado Eddie, Obrigada pela ótima avaliação do nosso hotel. Estamos contentes que tenha apreciado sua estadia e por isso venho lembrar o quão grata nossa equipe está! Esperamos poder recebê-lo novamente em uma próxima oportunidade! Atenciosamente, Jordana Bastos Supervisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Front desk service / attitude

Customer review rating 4.1/5

Anonymous Business - 09/09/2019 AccorHotels review

I didn’t liked the front desk

Dear Samuel S., Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please let us know what happend during your ckech-in and be sure that we will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Guest Experience & Quality Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Very nice

Customer review rating 4.1/5

Ricardo Solo - 02/09/2019 AccorHotels review

Clean installations, everything working fine and gentle and helpful staff.

Dear Ricardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Guest Experience & Quality Supervisor Ibis & Novotel Rio de Janeiro Santos Dumont

Regular but good

Customer review rating 4.1/5

Leonardo Business - 31/08/2019 AccorHotels review

The breakfast wasn't that great but it was fine. Dinner options was very limited My bathroom Had a leak in the siphon

Dear Leonardo, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jordana Bastos Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Bad food, dirty and very noisy room

Customer review rating 4.1/5

Suzana Business - 28/08/2019 AccorHotels review

My room had dust balls under its desk. My feet would come out dirty from walking barefoot around the room. I bought a mayo and chicken sandwich that was completely awful and tasted as if it was past its best by date. Went to the dinner buffet and the salad bowl was empty. And instant coffee for breakfast is just the cherry on top of this bad experience. I frequently stay at Ibis hotels and this is the worst of them all.

Dear Suzana, Thank you for taking the time to share your feedback with us. We are sorry that the service was not up to your expectations and we apologize for. We always want to provide the best quality of service during your stay and therefore your opinion is fundamental to us! With no doubt I'll pass your notes with the teams involved. Once again, thanks for your comments and hope to regain your confidence in a upcoming opportunity . Looking forward to welcoming you soon, please accept our best regards, Sincerely, Jordana Bastos Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Pleasant stay made better by friendly service.

Customer review rating 4.1/5

Eric Solo - 24/08/2019 AccorHotels review

Hotel staff was friendly and helpful. They made the process enjoyable. The room was as expected and quite spacious and comfortable.

Dear Eric E., We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordana Bastos Surpevisora de Qualidade & Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

Next to the airport

Customer review rating 4.1/5

Carlos Solo - 18/08/2019 AccorHotels review

Great place to be, if Ibis is what your are looking for stay.Next to the airport and close to the downtown area it's the place to be if arriving at Santos Dumont airport - Rio has two main airports, or are willing to engage in some physical sport activity at Flamengo park. If your intention is to spend time at Rio's beaches you should probably look for options next to the beaches.

Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jordana Bastos Surpevisora de Qualidade e Guest Experience Ibis & Novotel Rio de Janeiro Santos Dumont

EXPERIENCIA OTIMA

Customer review rating 4.1/5

Anonymous Families - 05/08/2019 AccorHotels review

OTIMA EXPERIENCIA

Prezada Viviane, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-la novamente em breve! Atenciosamente, Jordana Bastos Guest Relations Ibis e Novotel RJ Santos Dumont

A nice quick stay.

TripAdvisor rating 3.5/5

Antonio_C_Souza Business - 29/07/2019 TripAdvisor review

The hotel amenities kit needs to be improved. Missed conditioner and shower cap. You also need to pay more attention to the towel cleaning process. All towels were very hard and rough. In addition it is a good hotel for a quick stay.

Convenient and fair

Customer review rating 4.1/5

Luiz Business - 28/07/2019 AccorHotels review

Good !

Quick airport stop

Customer review rating 4.1/5

Lea Couples - 25/07/2019 AccorHotels review

Easy place to stay for only one night. Everything met the standards of ibis. The biggest hang up was not providing free breakfast.

Dear Lea, We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the breakfast, in our website we have reservation options with or without it. Sorry if this information wasn't clear. We will check it out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordana Bastos Guest Relations

nothing to complain

Customer review rating 4.1/5

Anonymous Families - 20/07/2019 AccorHotels review

Good experience. In order to improve the service in any way likely it will be necessary to increase the price. So, in my opinion there is nothing to change.

Dear Louis Augusto, We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jordana Bastos Guest Relations

Hospitality was a 5 out of 10.

Customer review rating 4.1/5

Anonymous Business - 17/07/2019 AccorHotels review

Some of the Receptionist were friendly and some were not. Good location. Cleaning ladies friendly.

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