ibis Rio de Janeiro Santos Dumont Hotel 3 stars

TripAdvisor rating 3.5/5 3,192 reviews
ibis Rio de Janeiro Santos Dumont
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Hotel extras

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  • Advantage 2

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  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Ironing room
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Business centre
  • Copy/print service available

Hotel location

ibis Rio de Janeiro Santos Dumont

AV MARECHAL CAMARA 280
CENTRO
20020 080
rio de janeiro
brazil

Tel: +552135064500

Fax: (+)2135064501

Contact email

Check-in from 12h00

Check out up to 12h00

  • IBIS RJ SANTOS DUMONT :   VLT Santos Dumont

  • ESTACAO CINELANDIA :  

  • By plane

    AEROPORTO ANTONIO CARLOS JOBIM At 21km / 13 miles

  • By plane

    SANTOS DUMONT At 0.3km / 0.19 miles

GPS :-22.909265, -43.169685

Currently, close to our hotel

Tour of Ilha Fiscal

From 01/01/2010 to 31/12/2019

At 1 km

Nossa Senhora da Candelária Church, Rio de Janeiro, visit

From 01/01/2018 to 31/12/2019

At 1.2 km

The São Bento Benedictine monastery, Rio de Janeiro, visit

From 01/01/2011 to 31/12/2019

At 1.5 km

The Chácara do Céu Museum, Rio de Janeiro, visit

From 01/01/2010 to 31/12/2019

At 1.6 km

Villa-Lobos museum, Rio de Janeiro, visit

From 01/01/2018 to 31/12/2019

At 5.1 km

Corcovado, Rio de Janeiro, discovery

From 01/01/2018 to 31/12/2019

At 6.5 km

Copacabana Beach, visit

From 01/01/2018 to 31/12/2019

At 6.6 km

Musée Açude, Rio de Janeiro, visit

From 01/01/2010 to 31/12/2019

At 13 km

Geek & Game Rio Festival 2019

From 19/07/2019 to 21/07/2019

At 26 km

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with a double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 double bed + 1 extra bed for children

  • Max. number of persons: ‌3
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Regional

Hearty regional dishes and classic Brazilian dishes cooked before your eyes.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The bar is a friendly place to get together at any time of day.

Our guest reviews for
ibis Rio de Janeiro Santos Dumont

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

13,634 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

3,192 reviews

excelent services

Customer review rating 4.1/5

Luis S. Business - 01/07/2019 AccorHotels certified review

everything it´s ok

Staff/Room

TripAdvisor rating 3.5/5

PedroBrum Friends getaway - 24/06/2019 TripAdvisor review

Once again I stay at this hotel and the staff is to be commended with the receptivity during my stay. Although in my opinion the hotel should do a maintenance in the rooms as they still do not conform to the standard of the hotel chain.

Customer review rating 4.1/5

Anonymous Solo - 23/06/2019 AccorHotels certified review

Regular

atende as expectativas

Customer review rating 4.1/5

Anonymous Business - 20/06/2019 AccorHotels certified review

atende as expectativas

Keys don't work, awful experience

Customer review rating 4.1/5

Mario Business - 02/06/2019 AccorHotels certified review

Every night I stayed the keys did not work. I had to take the elevator back to the reception to get the key working again. I happened in all nights I stayed. Awful and not recommended.

Good, but could be better

Customer review rating 4.1/5

André Business - 31/05/2019 AccorHotels certified review

The hotel is good, the only thing that I didn't like was de air conditioner, too loud to keep it on at night.

Pretty bad experience.

Customer review rating 4.1/5

Marco T. Business - 30/05/2019 AccorHotels certified review

The air conditioner thermostat was broken and maintained an uncomfortable 27 degrees celsius all night. The corridor on my floor smelt of mould. Horrible.

Dear Marco T., Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Guest Relations

Great Location

Customer review rating 4.1/5

Andre F. Business - 29/05/2019 AccorHotels certified review

Very good location for business trip purpose, very good reception.

satisfatória

Customer review rating 4.1/5

Helio D. A. P. F. Couples - 28/05/2019 AccorHotels certified review

tranquila

Lock issues

Customer review rating 4.1/5

Marcelo Business - 21/05/2019 AccorHotels certified review

The electronic lock on the door kept refusing my keycard. On the last day, the maintenance found out that it was broken and the reception offered me another room. But since it was the last day, I choose to stay. The rest of the trip was uneventful.

Dear Marcelo, Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Guest Relations

Poor standard of compared with other ibis hotels

Customer review rating 4.1/5

Thiago S. Business - 19/05/2019 AccorHotels certified review

Dirty rooms, ar conditioning leaking water nd very old , hair on the tiles in the walls , breakfast was good but tables were dirty too

Dear Thiago S., Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jordana Bastos Guest Relations

Professor

Customer review rating 4.1/5

Simon C. Couples - 17/05/2019 AccorHotels certified review

Room was fairly comfortable. Location nice and close to the airport but close to unsafe area of town. No tax invoice issued for accommodation. Kitchen staff really went the extra mile to arrange breakfast in bed for my wife on Mother's Day. Invoicing system wanted to double charge us for the breakfast which delayed check-out.

Very good location

TripAdvisor rating 3.5/5

Guide44506314692 Business - 13/05/2019 TripAdvisor review

Very good location very close to the airport in downtown.. Corridors could smell better. Personal very friendly and rooms very clean. I would stay there again in another trip using Santos Dummont airport.

Nice

Customer review rating 4.1/5

Daiane Friends - 30/04/2019 AccorHotels certified review

Stay in Ibis is algo good becouse you know exactly what to expect. Breakfast could be better, little options of food and coffee from the machine is always terrible. Room was great.

A place to stay near airport

Customer review rating 4.1/5

Enéas Business - 26/04/2019 AccorHotels certified review

Hotel is located in a strategic place for those who need to be near the airport and has all facilities needed for a short stay. Additionally the staff is very friendly and helpful!

ok

Customer review rating 4.1/5

Maria Business - 22/04/2019 AccorHotels certified review

.

They are professional, kind, attention, anyway.., it was an amazing experience!!

Customer review rating 4.1/5

Diego M. Families - 22/04/2019 AccorHotels certified review

They are professional, kind, attention, anyway.., it was an amazing experience!!

I checked in and my room was dirty and messy

Customer review rating 4.1/5

Théo Business - 01/04/2019 AccorHotels certified review

I arrived at Ibis Santos Dumont at 1 AM, after a long trip, and had the displeasure of having my room completely messy: the bed had not been set, the restroom was dirty and the bin full of trash. I found it completely disrespectful. Unfortunately, I was so tired I didn't complain immediately. Instead, I slept in a messy bed that had clearly been used earlier, but not cleaned. I told the attendant what happened when I left, once I only stayed there for a few hours before taking a flight, and her answer was "You should have told me at the time and I would have you moved somewhere else". I personally think it is not something to happen in an international standard hotel. I hope I will never have to stay in any of Ibis facilities ever again in my life.

Dear Théo, Thank you for taking part of you day to evaluate us. We are sorry that the service has not lived up to your expectations and I apologize for the failures you describe. The Ibis always want to provide the best quality of service in your stays and therefore, your opinion is fundamental for us! We are really ashamed by the dirty room situation. For sure I will review your notes and feedback with the teams involved. Again I appreciate your feedback, as it helps us understand what needs to be improved and where we need to pay more attention. We hope to regain your confidence in another opportunity . Please accept our best regards, Jordana Bastos Guest Relations

Good

Customer review rating 4.1/5

Pedro B. Business - 22/03/2019 AccorHotels certified review

I was just one day on this hotel, but my experience was good.

Flexibility to its best

Customer review rating 4.1/5

Silvio Solo - 13/03/2019 AccorHotels certified review

It was a great experience staying so close to my parties in Rio. I walked from the airport to the hotel no hassle and easy to find. Leticia at reception was excellent and delivered great customer service. Made me feel welcome being my first time in Brazil. The room is basic but I hardly stayed in as I was there for the parties. Comfortable beds.

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