Hotel - ibis Rio de Janeiro Santos Dumont
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Rio de Janeiro Santos Dumont Hotel

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3.5/5 3,099 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in from 9AM
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 330 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 9,990 reviews

Our guest reviews for ibis Rio de Janeiro Santos Dumont

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 3,099 reviews
AccorHotels certified review
Daniella C. Business - 14/04/2018
« Outstanding customer service »

Outstanding Customer service, perfect location, clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniella Thank you for the great evaluation of our hotel! We are glad that you enjoyed your stay and for that I'm here to remember how grateful our team is. We hope to see you again soon. Regards, Ana Carolina Thomazini Sub manager

AccorHotels certified review
Fabio A. K. Business - 14/04/2018
« Good Experience »

It was very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabio, Thank you for the great evaluation of our hotel! We are glad that you enjoyed your stay and for that I'm here to remember how grateful our staff is. We hope to see you again soon. Regards, Ana Carolina Thomazini Sub manager

AccorHotels certified review
Murilo S. G. Business - 13/04/2018
« Good but a few points to improve »

In a very breif overall, it was a good experience. A few points to improve: -hotel main enter room had its air conditioning leaking water in the middle of the day -elevators feels extremely hot when you get inside, this is horrible -single bed room has enough energy sockets, however none of them are close to the Bed. Neutral points to keep eyes open: -dinner checkout system was down/very slow -checking in line was a little bit crowed. It took a few minutes(around 15 of waiting) to the balcony Points of success -food is delicious -single bed room is very comfortable - staff service(balcony,waitress,cleaning) is excellent. There is a very animated and good mood crew working at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murilo, Thank you for taking some time to share your review with us. Be sure that feedbacks like yours help us understand what service needs to be improved. We work hard to provide an exceptional experience for our guests, and I must apologize for failures that occurred during your stay with us. Once again, we appreciate your comments and hope to regain your confidence during an upcoming visit. In expectation of host you soon, please accept our best wishes Ana Carolina Thomazini Sub Manager

AccorHotels certified review
Taty G. Business - 10/04/2018
« Fair, not what I am used to when I stay @ IBIS »

My room was slightly dirty. There was something glued to the wall that was very nasty. They did not replenish the soap and took out the one that I used. Breakfast was also sad. I could not find a glass so I did not drank the orange juice... I always say that IBIS is a good enough hotel, with clean beds and a good shower - it was NOT the experience I had this time. It was not terrible nevertheless it was not pleasant

AccorHotels certified review
Sabrina F. Solo - 07/04/2018
« hospedagem »

Recomendo o hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sabrina, Obrigada por dedicar um tempo do seu dia para nos avaliar. Esperamos recebê-la novamente muito em breve em nosso hotel! Atenciosamente, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Oren Solo - 04/04/2018

Small old room Safe not working Water not falling through the bath sink Reception not working in early in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oren, Thank you for taking the time to tell us about your stay. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Thomazini Sub manager

AccorHotels certified review
Mauro D. P. Business - 27/03/2018
« cumpre o que promete »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Mauro De P., Apreciamos muito ter recebido sua avaliação referente à sua hospedagem no Ibis RJ Santos Dumont. Seu comentário sobre o isolamento acustico do apartamento foi considerado com a devida atenção. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência conosco. Atenciosamente, Marcio Ramalho Gerente Geral

AccorHotels certified review
Alessandro S. Solo - 26/03/2018
« Fit for purpose. »

Easy booking and check-in, accommodation according to the expectations, close to the airport, which was my main need. And for an affordable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandro, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Ana Business - 13/03/2018
« funcional »

hotel ok para apenas bed and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Ana , Obrigada por dedicar um tempo do seu dia para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Luiz Y. Business - 13/03/2018

it was good in general. the only point was A/C control. too noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luiz, Thank you for taking the time to share your feedback. For sure it help us identify what needs to be improved. We hope to welcome you back to our hotel very soon! Sincerely, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Maxwel C. Business - 10/03/2018
« desapointed »

I did the check in 7:00 pm , went to room and the safe was not working , I called gustavo in front desk to resolve my situation but they knock my door 45 minutes later and I was very hungry , they say 15 minutes to resolve anything problem but I wait 45 minutes and after 1 hour I have my dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxwel, Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Be sure that we are taking the appropriate measures related to our maintenance team to improve our service quality. We appreciate your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Thomazini Sub manager

AccorHotels certified review
Moema L. E. A. L. Couples - 28/02/2018
« Satisfied »

No regret well attended.

Our hotel has responded to the review
Our hotel has responded to the review

Prezados Moema e Alonso, Obrigada por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Grant W. Solo - 26/02/2018
« Room smelt like human urine »

It was a one day stay and I was tired I checked in and went to my room. As I entered the room it had a distinct smell like someone had urinated in the corner as I entered. I dismissed it and ended up falling asleep as I was so tired. I then awoke and went.i did not have the time to complain but did see the “we’ll fix your problem with 15min” card however as I waited 15min to check in I felt this highly un possible. I don’t think I would us ibis again un less it was very cheap

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant W., Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Mike Friends - 26/02/2018
« Nothing special »

Room was very comfy and shower was brilliant. Staff were very slow and the room key didn't work atleast once a day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Alan Leonard T., Thank you for taking the time to tell us about your experience at the ibis Rio de Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Yours comments about the room key was consider with proper attention. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Thomazini Subgerente

AccorHotels certified review
Rocio Friends - 25/02/2018
« grato »

grato

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Rocio Alejandra L., Le agradecemos conocer a sua evaluación comentarios en relación a su estancia en ibis Rio de Janeiro Santos Dumont. Es siempre un placer recibir comentarios positivos. Sus comentarios acerca del servicio de limpeza de la habitación fue considerado con la debida atención. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros. Reciba un cordial saludo. Ana Carolina Thomazini Subgerente

AccorHotels certified review
Daniel M. Friends - 20/02/2018
« Excepcional »

Excepcional

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Daniel Alves M., Ficamos contentes em saber que gostou de sua hospedagem conosco. Sua avaliação positiva nos motiva em seguir aprimorando nossos serviços. Volte sempre! Atenciosamente, Marcio Ramalho Gerente Geral

AccorHotels certified review
Julio T. Business - 16/02/2018
« Ok »

Stay was according to what is expected

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Julio Takai, Apreciamos muito ter recebido sua avaliação referente à sua hospedagem no Ibis RJ Santos Dumont. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência conosco. Atenciosamente, Marcio Ramalho Gerente Geral

TripAdvisor review
PedroBrum Friends getaway - 15/02/2018
« Air conditioning »

Unfortunately I had problems with air conditioning which was not working. As I only stayed one night I did not bother to change rooms, because when I realized this problem it was already one o'clock in the morning. My suggestion is that the hotel make an urgent preventive maintenance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedro Brum, We would like to thank you for sharing in detail your experience with us at TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel. I am very sorry for the inconvenience you experienced with air conditioning. We would like to inform you that corrective measures have been taken Your satisfaction and well-being are of most importance to us. Best regards, Marcio Ramalho General Manager

AccorHotels certified review
Anonymous Families - 13/02/2018
« Dentro da expectativa »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Mariluci Tonatto, Apreciamos muito ter recebido sua avaliação referente à sua hospedagem no Ibis RJ Santos Dumont. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência conosco. Atenciosamente, Marcio Ramalho Gerente Geral

AccorHotels certified review
Blanca C. Solo - 08/02/2018
« Simply Great »

It was an amazing stay. Loved the place, the room, hotel's location, the personnel. Very close to the Dumont Airport and many amenities. Would definitely recommend the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Blanca, We very much appreciate your comments regarding your stay at the ibis Rio de Janeiro Santos Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Carolina Thomazini Subgerente

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