ibis Rotorua Hotel 3 stars

TripAdvisor rating 3.5/5 1,340 reviews
ibis Rotorua
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Hotel extras

You are guaranteed maximum comfort, 24-hour reception and flawless service at unbeatable value backed by our 15 minute satisfaction money-back guarantee.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Conventions hotel
  • Copy/print service available

Hotel location

ibis Rotorua

Lake End
Rangiuru Street
3010
rotorua
new zealand

Tel: +6473463999

Fax: (+64)7/3471999

Contact email

Check-in from 14h00

Check out up to 11h00

  • INTERCITY :   CITY CENTRE

  • By plane

    HAMILTON At 80km / 49.71 miles - Shuttle paying

  • By plane

    ROTORUA AIRPORT At 10km / 6.21 miles - Shuttle paying

GPS :-38.13171, 176.250317

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

City View Twin - 2 Double Beds

  • Max. number of persons: ‌3
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

City View King Room

  • Max. number of persons: ‌2
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View Twin - 2 Double Beds

  • Max. number of persons: ‌3
  • Area: From 22
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Lake View King Room

  • Max. number of persons: ‌2
  • Area: From 22
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

I- RESTAURANT

Type of cuisine: Regional

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a burger and pizza menu for lunch an dinner, suitable for any dietary requirement.

Lunch

06:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

I-BAR

Photo non contractuelle / Strictly non binding

I-Bar boasts a daily happy hour and is ideal for meeting friends, family or colleagues for pre-dinner or late night drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Rotorua

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

4,580 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,340 reviews

Satisfied

Customer review rating 4.0/5

Cha Families - 16/07/2019 AccorHotels certified review

Good and comfortable

Good location, small room.

Customer review rating 4.0/5

Kate Families - 15/07/2019 AccorHotels certified review

Was fine - room very small but staff friendly & good location.

Dear Kate, Thank you for taking the time to give us feedback on your recent stay with us. Happy to see that your stay was, on majority, a comfortable and pleasing one. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future. Sincerely, Edward Judd General Manager

Very nice

Customer review rating 4.0/5

Debbie Couples - 15/07/2019 AccorHotels certified review

The hotel was clean and the staff friendly. The bed was comfortable . I would have liked more information in the room nonlocal restaurants and other facilities. The room could have had a hairdryer supplied. We felt the breakfast was a little lacking in quality, but adequate .

Nice and comfy

TripAdvisor rating 3.5/5

Beastofnz Family - 14/07/2019 TripAdvisor review

Hotel Lobby and bar/restaurant area was very nice. Rooms were small but neat and tidy (some of the items were a little worn like the bathroom basin - but that is wear and tear). The price I paid was fair and included breakfast. The breakfast was okay - again, what you pay. It was a little cold and lacking flavour and no labels in front of anything like the drinks or food items, which I think would be good to do. Overall good value for the costs. Staff need a bit of a perk up as were not over friendly and lacking a little bit of their hospitable skills.

Customer review rating 4.0/5

Anonymous Business - 13/07/2019 AccorHotels certified review

The breakfasts were cold. The bar area was dark and uninviting, I actually thought it was closed. I had no alarm clock in my room. The heating was noisy. The rooms are small I don’t like not being able to open a window for some fresh air. The meat at the Novotel restaurant was poor quality and you have to wait a long time for it. One of our group got sick from the seafood. The drinks at the Novotel bar are exspensive and they ran out of large beer glasses. The menu in the room says eat and drink 24/7 but there are no drinks on the menu.

Thank you for taking the time to tell us about your experience at the ibis Rotorua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your comments with the relevant managers to look into all the areas we could have done better. Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Very good

Customer review rating 4.0/5

Anonymous Business - 11/07/2019 AccorHotels certified review

I had a very good experience staying at the Ibis. Staff were very helpful. The rooms were clean and tidy.

Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Small but great hotel

Customer review rating 4.0/5

Andrew Business - 08/07/2019 AccorHotels certified review

Smaller rooms, a little outdated but clean and comfortable with great efficient and friendly welcome.

Dear Andrew , Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon! Sincerely, Edward Judd General Manager

the experience was fine. The beds were comfry, the bathroom was clean, shower was good

Customer review rating 4.0/5

Stu Couples - 07/07/2019 AccorHotels certified review

The rooms were clean and the beds were comfy. the bathroom was clean and the shower cubical was good. The fridge could be a bit bigger. On our first night we discovered the fridge was not working. I discovered that the fridge was turned off at the power point. I turned it on and everything was fine. The fridge was obviously turned off by a previous guest. Maybe housekeeping should check this when preparing the rooms for the next guest. Also one of the bedside lights kept flickering so was unusable. I reported this upon checkout and the lady on the desk thanked me for bringing it to their attention. We had a double room. 2 double beds. This made the room very cramped, Maybe 2 single beds would make the rooms more comfortable. Having said this the rooms were warm and cosy and the beds were comfortable. The hotel is also situated in a great position.

Dear Stu, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We do appreciate the feedback about the rooms and will most certainly look into that. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Great staffs , worth valued. I will came back for sure.

Customer review rating 4.0/5

Napat Friends - 06/07/2019 AccorHotels certified review

I feel like I’m booked better stars hotel. Ibis Rotorua can be 4 stars hotel like Novotel or Mercure. Staffs so kind and friendly room is big,a bit unstable for toilet’s sink but overall is great.

Dear Napat, Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

Great hotel with the cheap price.

TripAdvisor rating 3.5/5

Paradise31723183900 Friends getaway - 03/07/2019 TripAdvisor review

I didn’t think I booked on ibis at all. It’s some thing better like Mercure or Novotel. Staffs really nice and kind. I really recommend it. Great deal and value. Located is good not too far from town room is clean and big.

Relaxing

Customer review rating 4.0/5

Lee B. Couples - 02/07/2019 AccorHotels certified review

Ibis Rotorua is perfectly located near city center and partnered with the Novotel next door. The room was clean and very comfortable providing a wonderful, relaxing experience.

Dear Lee B, Thank you for your amazing review! I will make sure to share your feedback with the team as they work hard to deliver a high quality guest experience. We look forward to welcome you back next time you are in Rotorua. Sincerely, Edward Judd General Manager

Accommodation is good but had to go to the Novatel to have good meals.

Customer review rating 4.0/5

Waaka W. Business - 02/07/2019 AccorHotels certified review

Everything was above average except the meals. Breakfast was not enjoyable and dinners were almost non existent so had to eat at the Novatel.

Dear Waaka W., Thank you for taking the time to comment on your stay with us. Glad to see that your stay was, on majority, a comfortable and pleasing one. I do apologies for your experience in the restaurant though. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We look forward to welcome you back in the near future. Sincerely, Edward Judd General Manager

My Stay at Ibias Rotorua

Customer review rating 4.0/5

Arlyn U. Families - 02/07/2019 AccorHotels certified review

It was a whoesome stay. Thank you

Dear Arlyn U., Thank you for the wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. As your feedback is valuable to us, we would really appreciate it if you post a comment on Trip Advisor as well. Sincerely, Edward Judd General Manager

comfortable stay

Customer review rating 4.0/5

Robyn Couples - 02/07/2019 AccorHotels certified review

good location, comfortable stay

Dear Robyn, We very much appreciate your comments regarding your stay at the ibis Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Decent value

Customer review rating 4.0/5

Gayle Business - 01/07/2019 AccorHotels certified review

The room was nice and clean and the soft pillows were heaven. The bar area really lacked any ambiance and it was hard to find staff when you needed them. It was a bit of a surprise to find the bar was closed really early despite there being guests in the hotel. It was more a value for money experience than great service.

Dear Gayle, Thank you for taking the time to write a positive review. Happy to see that your stay was, on majority, a comfortable and pleasing one. I do, however, apologies for your experience in the bar. I have taken your comments on board. Rest assured corrective action will be taken and I will personally look into this and I will share it with my team so that we can constantly improve. Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Very Pleasent Stay except for Breakfast

Customer review rating 4.0/5

Jamie Business - 01/07/2019 AccorHotels certified review

Friendly staff and Nice rooms. Housekeeping was good. The Breakfast was luke warm each morning. Would have been better if it was HOT. Also you have grilled tomatoes on the menu but was only canned tomatoes supplied :(. Overall pretty good though.

Dear Jamie, Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I do apologies for the breakfast not meeting your expectations though. Rest assured that your comments have been documented and will certainly be looked into. We look forward to hosting you again! Sincerely, Edward Judd General Manager

Basic

Customer review rating 4.0/5

Anonymous Business - 30/06/2019 AccorHotels certified review

The rooms are not soundproofed at all and i could hear what was happening in all the rooms around me. The breakfast was basic and had been sitting there far too long.

Customer review rating 4.0/5

Dawn Friends - 27/06/2019 AccorHotels certified review

Loved the room. The views was worth it from the windows

Clean quiet and comfortable

Customer review rating 4.0/5

Michelle S. Solo - 27/06/2019 AccorHotels certified review

Definitely come back again.

Good Getaway

Customer review rating 4.0/5

Taty Couples - 27/06/2019 AccorHotels certified review

Me & my partner stayed for a night and we were impressed with the room. A good view I must add too! The only downfall was the kettle and cups in the room were very dusty.

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