Hotel - ibis Rotorua
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Rotorua Hotel

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3.5/5 1,163 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • All-you-can-eat breakfast buffet
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Airport shuttle
    • HAMILTON (Paying)
    • ROTORUA AIRPORT (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • All-you-can-eat breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 145 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 109 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 2,843 reviews

Our guest reviews for ibis Rotorua

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,163 reviews
AccorHotels certified review
Anonymous Solo - 12/10/2017
« Very good »

N/a

AccorHotels certified review
Russell Y. Families - 11/10/2017
« Ok »

Good

AccorHotels certified review
Miranda Friends - 11/10/2017

Nice staff

AccorHotels certified review
Allan Families - 11/10/2017
« Excellent service, convenient location, clean rooms. »

One happy stay.

AccorHotels certified review
Karen Friends - 10/10/2017
« Excellent location »

This is a great location for all amenities especially Eat Street, awesome meals there. The only negative was that the hotel does not use hand towels in the bathroom, which means you have to either use your bath towel or flannel. Breakfast was amazing, staff very friendly.

AccorHotels certified review
Jk Families - 10/10/2017
« Good but some issues »

The rooms and bed were comfortable, and it's great that guests can use the Novotel facilities. But I did have some issues with checking in and having my special request for connected rooms acknowledged. The wotif site recommended that these requests should be made in the special request box. The hotel accepted that they didn't follow through on the request and apologised for missing it. I've reviewed the documentation I received and it does recommend that we ring the hotel to confirm the special request, so lesson is read the documentation fully. It's both mine and the hotel's responsibility.

AccorHotels certified review
Sian W. Couples - 10/10/2017
« Very enjoyable with great views and an excellent breakfast »

Very good. Friendly staff. Great selection of breakfast food in the restaurant. Would definitely stay here again

AccorHotels certified review
Anonymous Business - 10/10/2017
« Very noisy »

Noisy guests in other rooms

AccorHotels certified review
John Business - 10/10/2017
« Stay was OK »

Stay was OK. The Internet service is well, well below expectation!!!! It is the worst of all Accor Hotels I have stayed and there is no reason for that now that the whole country is just about on fibre. It makes it just about impossible to use IBIS Rotorua as a place to stay when you need to work.

AccorHotels certified review
Anonymous Families - 10/10/2017
« Great value »

Efficient. Pleasant room Clean and good value for money. Great location and great to use Novotel facilities.

AccorHotels certified review
Bill H. Business - 09/10/2017
« bill H. »

Simple, booked by company I was working for and seamless with no problems

AccorHotels certified review
Peter Couples - 09/10/2017
« Mr »

Very disappointing stay. Cute room but felt dirty/'grotty'. Ugly stain on the floor, also grit (dirt/sand underfoot). Light bulb missing over the desk by the window. Asked for a replacement bulb and approached 2 different staff after checking in, but was never resolved. Was advised the second time, that maintenance had to do it. I have similar bulbs in my study at home and could have done this myself if I had the bulb. Approached another staff member the next morning and was eventually sorted. Seems like a complete contradiction to the 15 minute guarantee 'any time of day or night', fine print includes room in it, etc. I take this to include replacing light bulbs. Also, bathroom counter top wasn't secured to the wall and I nearly knocked myself out when going to rinse after brushing my teeth. It completely lifted off from the wall and then slammed back down when I realised what was happening. There was only one partially used toilet tissue roll in the bathroom and we had to ask for extra - very poor form. Also had trouble getting into the building from the car park at the back with my key later in the evening and had to walk around to the front to gain access. Not a major but was pouring with rain at the time; the very reason we parked at the back in the first place to avoid it. Key was quickly sorted out and no further problems, but a very poor experience from previous times that I/we have stayed. What's happened to the standards in this place? Probably wouldn't recommend/refer friends to stay unless sorted out.

AccorHotels certified review
Steven Business - 09/10/2017
« Clean, tidy and comfortable but wifi terrible »

A nice hotel central to town with good views over the lake. Clean and tidy and comfortable. Only issue was wifi is terrible. I’m a club member so it was free but I would have demanded my money back if I had of paid. Completely unusable regardless of time I tried.

AccorHotels certified review
G Friends - 09/10/2017
« overpriced, room tacky and severe lack of service and inclusions »

$220 per night was a joke compared to the rest of our luxuriously appointed motels for way less (eg Hamilton 4 star $120, Auckland 4.5 star 200, even Ibis Auckland at $140) lights broken, stained sink, mouldy shower, broken cupboard over fridge. So much for your 15min service guarantee! What a joke! I called reception for some more milks for a hot chocolate, sorry we cant bring that to you you need to come down and get it! I was in my PJs at that time. No free internet ( every other motel has free Wifi) I will not be staying or recommending this motel to anyone and TRip Advisor will be hearing it as a place to avoid. Give better rooms for less or you will soon be wondering where your customer base has gone.

AccorHotels certified review
David G. Business - 09/10/2017
« Quite a pleasent and clean environment. »

Location is perfect for short walk to the shops, walking around the waterfront, and to the Events Centre. Certainly value for money and I appreciated the daily cleaning of my room. Breakfast selection was spot on and a quite red wine at the bar at night was a bonus. Thank you for a superb stay.

AccorHotels certified review
S. R. Families - 09/10/2017
« Gr8.place to stay.from desk me.dave was awesome..very helpful »

Good food.well maintained room..very close to the lake....staff were helpful. Particularly me.dave

AccorHotels certified review
Mra Business - 08/10/2017
« Overnight stay: no problems »

Overnight stay: no problems - comfortable bed and pleasant staff.

AccorHotels certified review
Anonymous Business - 08/10/2017
« Mrs »

Friendly staff, organised, neat and tidy. Lovely stay

AccorHotels certified review
Tracy D. Couples - 08/10/2017
« Pretty good stay nice view great location »

The room was nice, clean and great location. Our TV wouldn't allow us to play movies, we asked reception to look into it but it never got fixed and we didn't hear about it during our stay. This was disappointing.

AccorHotels certified review
Kirsty M. Couples - 08/10/2017
« Adequate »

Perfectly adequate accommodation for an overnight stay. I probably wouldn't choose to use for a longer stay.

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