Hotel - ibis Rotorua
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Ibis Hotel Hotel

ibis Rotorua Hotel

Lake End  Rangiuru Street 
3010  ROTORUA
NEW ZEALAND

1,142 reviews
TripAdvisor Rating Based on 1,142 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre  (Nearby)
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Airport shuttle
    • HAMILTON (Paying)
    • ROTORUA AIRPORT (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 145 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 109 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 2,571 reviews

Our guest reviews for ibis Rotorua

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,142 reviews
AccorHotels certified review
Erica Couples - 24/07/2017
« Fine but not amazing »

The check in was a breeze and we were able to access our room on arrival. The room was bigger than I was expecting it to be, and the bed large. The seat under the desk hadn't been wiped from the prior guest and I had to wipe hair and crumbs off it. It grossed me out that the mattress protector didn't cover the whole bed, the sheets weren't laid down well and my partner had accidentally pulled up his side of the sheet during the night, revealing the mattress. The room could do with a good dusting, but overall was fine for a quick one night stay. Next time I visited Rotorua, though, I think I'd stay at the Novotel. Also, the wifi is terribly slow.

AccorHotels certified review
Sarah-lee Business - 23/07/2017
« Friendly, Accomodating and warm! »

We called the Ibis after an unpleasant experience with another hotel. It was late and wet and windy outside. They took my details quickly over the phone and accomodated us with no issues. The room was warm and inviting. We slept beautifully. Thank you Ibis. We will be back again in nicer weather and happier circumstances.

AccorHotels certified review
Dln Business - 23/07/2017
« This would have been a 10 if your internet worked »

I had a good experience staying with you, and would do so again if your internet worked to an acceptable level. However, it was so slow it was unusable and I had to revert to using my mobile data. If you could address that, I would give you a 10 our of 10 and would definitely stay again. However based on my last stay, I would try to find somewhere else with better internet wifi.

AccorHotels certified review
Anonymous Couples - 23/07/2017
« Fine for a brief overnight stay »

Very basic but clean and friendly staff

AccorHotels certified review
Helgard G. Families - 22/07/2017
« Dissatisfied  »

I booked 3 rooms and we could not sleep as tour groups were very noisy up until 3am in the morning. It was very disappointing as the noise kept my 6 year old and 3 year old awake. It also kept my other guests in the 2 other rooms awake and we had to drive a long distance the following morning.

AccorHotels certified review
Sheerin Business - 22/07/2017
« A tired hotel in need of refurbishment.  »

Very rowdy neighbours on Level 2 made it difficult to get to sleep.

AccorHotels certified review
Kai Friends - 21/07/2017
« Poor nights sleep »

Room was too hot and the bed was not very comfortable. Otherwise the hotel experience was satisfactory and the staff and service performance were good

AccorHotels certified review
Lesley Friends - 21/07/2017
« Love returning to the Ibis Rotorua »

The Ibis has excellent staff and the kinship they have with the Novotel lakeside next door makes the hotel experience feel very big! The location to EAT street, the lake and tourist spots is perfect. The rooms are comfortable and the lakeview is sensational. Always nice to come back to.

AccorHotels certified review
Kelvin Couples - 21/07/2017
« Hotel exceeded expectations . »

My expectations were exceeded considering price and location next to lake and city. Staff kindly upgraded us to lake view which we greatly appreciated.. Staff were helpful and always polite .

AccorHotels certified review
Richard Families - 19/07/2017
« Very accomodating and nice reception »

Just experienced drainage problem and iron board is not foamy anymore and small screw head size in the middle of the board marked our clothes during iron. But everything is good. Lovely people in the reception

AccorHotels certified review
Anonymous Couples - 18/07/2017
« Great experience »

I felt very comforting and warm in my hotel room. Beautiful breakfast. Helpful staff.

AccorHotels certified review
Yang Families - 18/07/2017
« Mr »

There was nothing grateful of our stay, we booked for 2 adults 1 child (11th) but the room amenities only for 2 people ie. towel, cup etc. manage get the extra towel from reception but next day HK service our room took all and replace again only for 2 people. Amenities not refill and we come back around 4pm HK still doing our room and we had to wait in the corridor 10 mins. All Pillows need to change new, it was too soft even you had double pillow. Sleep 2 night cause your stiff neck. Breakfast food tasteless especially fried rice and fried noodle, chef need to taste their cooking before serve to hotel guest. foods need more improvement and more variation and healthy.

AccorHotels certified review
Jessica Families - 18/07/2017
« Good »

Dave is such a asset to the hotel. Super friendly with the warm hospitality on arrival.

AccorHotels certified review
Neil W. Couples - 18/07/2017
« Great place to stay right in the middle of the town. »

The Hotel was easy to find, had good parking and helpful staff. The room was great. We thoroughly enjoyed our stay. Using the hotel as a base we were able to access all the sight seeing we needed. We were picked up from the hotel and took part in the Te Puia evening experience. The best part was the helicopter flight to the top of the volcano. We landed and walked to the summit. the views were spectular.

AccorHotels certified review
Carol F. Business - 18/07/2017
« Great location clean and friendly staff »

Staff were efficient and friendly. I was there on a business trip and everything flowed as it should. Will be back to stay again.

AccorHotels certified review
Anonymous Families - 18/07/2017
« Enjoyed the facilities, although the check in staff member wasn't as friendly or welcoming as I've experienced else where. »

Great room, nice facilities, warm and clean. Would stay again in future if the price is right.

AccorHotels certified review
Judy B. Families - 18/07/2017
« Acceptable experience but short staffed for school holiday time. »

The rooms were fine and house staff helpful. Breakfast was far from acceptable. Food was always Luke warm, coffee machine broken, food containers on table were quite dangerous as easily pulled off table top and lids were awkward to manage for elderly guest. More effort, staff required to clear tables. We were advised that the food container system was under review. This is a priority. Guard required on food servery table.

AccorHotels certified review
Wendy J. Couples - 18/07/2017
« GREAT OVERNIGHT STOP »

USUALLY STAY AT THE NOVOTEL BUT NO AVAILABILITY AT SHORT NOTICE... BUT IBIS WAS A GOOD SUBSTITUTE

AccorHotels certified review
Mike Families - 17/07/2017
« Relaxing »

The key objective of our trip was to relax and it was met with minor hiccups. But it is still a wonderful experience for us.

AccorHotels certified review
Frances M. Couples - 17/07/2017
« Easy check in, nice room, comfortable bed and lovely view across the lake. »

Alwas enjoy coming to Rotorua and staying in the Ibis. Friendly helpful staff, and especially nice this time was the room with a view across the lake. Great value for money and also appreciated the handwritten welcome note from Edward Judd. Really like the location too for its proximity and easy walk to the lake, main shopping area, old Government buildings and Polynesianot hot pools.

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