Hotel - ibis Rotorua
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Rotorua Hotel

3.5/5 1,287 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From 142.00 NZD Non member rate
From 142.00 NZD Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • HAMILTON (Paying)
    • ROTORUA AIRPORT (Paying)
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 145 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 32 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating 4,075 reviews

Our guest reviews for ibis Rotorua

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,287 reviews
Brian P. Couples - 11/01/2019 AccorHotels certified review
« Great location but expensive »

Great location on but very basic and expensive for what you get. Stay at the Novotel next door. Breakfast very basic. Stayed 2 nights and informed front desk curtain torn & tatty. Not fixed just drawn back behind main curtain lesving blank window. Not fixed when we left. Fridge very noisy.

Jin Y. Friends - 11/01/2019 AccorHotels certified review
« Clean, neat & excellent service »

Check in & out was done quickly with excellent service. Neat & clean bedrooms. However, was disappointed that there is no free wifi available.

Anonymous Couples - 10/01/2019 AccorHotels certified review
« Good »

Good service. Could do with more than hamburgers and pizza for evening meal

Barry Couples - 09/01/2019 AccorHotels certified review
« Room not ready on time »

After driving from Hokianga, in the far north, to Rotorua in one hit we were pretty tired and looking very much to getting into our room to freshen up. Only problem was our room wasn’t ready and it was 2.00pm when we arrived. We had to wait 15-20 minutes to get our room which was disappointing.

Anonymous Friends - 09/01/2019 AccorHotels certified review

nice, friendly, good location

Laurie C. Friends - 09/01/2019 AccorHotels certified review
« Disappointed »

The cleanliness was very disappointing

Elise Friends - 09/01/2019 AccorHotels certified review
« Staff at hotel do not work well with each other »

Marlene, the lady at Guest Services was really hard to deal with. Unfriendly, very rude and lack customer empathy. Waited almost 3hrs for a new room after being given a room with no aircon. Housekeeping was frustrated as much as we were. Lied to about Marlene’s whereabouts and also forgotten about when the room was eventually ready. Unacceptable. Thankfully head office and the manager at the hotel compensated me for the terrible experience after the event.

Sufyan A. Couples - 09/01/2019 AccorHotels certified review
« Too hot »

The room itself was fine. However the air con was not working and room too hot we told reception before going out and she said she would get someone on it asap. Had to try sleep in sweltering hot when we came back next morning went to reception again and spoke to someone again she raised a call for someone to come who was there in 20 mins and the service man said no one had called him the day before. Quite disappointed with service. I really felt it was not worth the money I paid. I wish I had made more of a fuss now but to be honest because I hardly slept then first night.

Shahraza J. Families - 09/01/2019 AccorHotels certified review
« Best hotel »

Best experience and everything clean

Couples - 09/01/2019 TripAdvisor review
« Good Hotel , Good Location.. »

Good sized rooms with good amenities including a fridge. Ours had a nice view of the Lake and was very comfortable. The hotel is within walking distance of the centre of the town and all the ‘sights’. It is easy to get to by car and it has ample free parking. Our only complaint was that the buffet breakfast was not that good.

Anonymous Families - 08/01/2019 AccorHotels certified review
« Family Holiday »

It was fairly adequate.

K. P. Couples - 08/01/2019 AccorHotels certified review
« Nice place »

Nicely located just a short stroll into town or the lake. Clean your rooms and very helpful staff

Denise Couples - 07/01/2019 AccorHotels certified review
« Very comfortable & clean »

Room clean & comfortable but only one of everything for a room for two adults. Service staff were cheerful & helpful. Not a lot of information on local events or activities in the area, most hotels have a folder or leaflets. Overall well presented and well situated.

Huia Couples - 07/01/2019 AccorHotels certified review
« New Years Eve Rotorua »

Perfect choice for a one night stay - had everything we needed

John F. Couples - 07/01/2019 AccorHotels certified review
« Mr John F. »

Poor Wi-Fi

Aron Families - 07/01/2019 AccorHotels certified review
« Good for one night stay »

I found the rooms small however, clean & tidy. Check in was really slow & we checked in online. Bar not manned & reception was understaffed.

Anonymous Families - 06/01/2019 AccorHotels certified review
« disappointed »

Disappointed. I rang and made booking at Ibis. they said breakfast was at Novotel Resturant. Turned up and they said breakfast at ibis. Poor breakfast. No labels on dishes. Had to open every dish to see what was inside it. Also, wifi appalling. must be slowest in the world. Please invest in your infrastructure. Not a big capex expense.

Rach Families - 06/01/2019 AccorHotels certified review

Staff member did not acknowledge us when we arrived to check in. After us standing in front of her for 2 minutes she said without looking up that she would help us in a minute when she was finished what she was working on. she was unfamiliar with cancellation policies and just overall was not a friendly person. She seemed annoyed that we were there. The following day she was at the desk again and was not friendly to myself or other guests. There was a lineup of people and she was only one at desk, which was poor scheduling because it was checkin time, it was a long wait to be helped, meanwhile there was staff working the bar right beside it. There was cobwebs in corners of room. HSKP had our door open when I came back and didn’t offer and security procedures to ensure it was the correct guest in the room.

Tkw Couples - 06/01/2019 AccorHotels certified review
« Below expectations »

Only one layer of window curtain installed for use despite two rows of curtain rails are existed. It makes the windows cannot see the external view as the opposite side will see through our room. No privacy if the curtain was pushing aside. Bath room is bit old and water seeps out during bathing, not to mention the room size is a bit small

Daniel Couples - 06/01/2019 AccorHotels certified review
« Great view - Servicing issues »

The front desk staff were friendly and there was a great view from the room. However, the cleanliness was lacking and when requests were made they took hours to be completed. One day we weren’t left towels and it took three hours for them to come after we called. We then had three separate people ask about the towels not knowing that they had already arrived.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From 142.00 NZD Non member rate
From 142.00 NZD Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates