Hotel - ibis Rotorua
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Rotorua Hotel

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3.5/5 1,193 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WiFi at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • HAMILTON (Paying)
    • ROTORUA AIRPORT (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 145 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 109 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 3,195 reviews

Our guest reviews for ibis Rotorua

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,193 reviews
AccorHotels certified review
Anonymous Couples - 13/02/2018
« Excellent service and a great bed - nice breakfast »

A port in a storm - Wonderful

AccorHotels certified review
Brian P. Business - 13/02/2018
« Okay »

A little annoyed that at midnight my wife had to make a call to front desk to complain about noise

AccorHotels certified review
M Friends - 13/02/2018
« good »

good. rooms were well cleaned and reception desk people very friendly and welcoming

AccorHotels certified review
Penny F. Solo - 12/02/2018
« Dissappinting room. »

Your staff members were very nice and helpful but I felt $300 per night for such a tiny room with no comfortable chair to sit on was rather excessive.

AccorHotels certified review
Luck Friends - 12/02/2018
« Good location »

The location was good. There was a smell from the drainage in the middle of the bathroom. The shower head was not working properly.

AccorHotels certified review
Sarah Solo - 11/02/2018
« Acceptable »

Staff and room were fine. Free Wifi should be offered.

AccorHotels certified review
W. Couples - 10/02/2018
« Ideal location and helpful staff »

We enjoyed the fact that the hotel was situated very close to the lake and the centre of Rotorua. Staff were helpful. We appreciated the opportunity to use the spa facilities at the adjacent Novotel. We did not use the restaurant at the hotel and are therefore unable to comment on this.

AccorHotels certified review
Derek I. Couples - 08/02/2018
« Very disappointed with the hotel and reception staff »

The hotel has an excellent location and our room had superb views and was clean. However, the television was positioned in such a way that you invariably knocked into it when moving around the room, particularly at night time. The receptionists were unhelpful when asked about using facilities at the neighbouring Novatel, such that we were told we could not use them, which was untrue. My wife and I returned for a drink in the bar at 9.00pm only to find it closed. The dining room looked cold and uninviting. The fire alarm went off at 5.15 in the morning and the hotel was evacuated. Whilst we have no issues with that, nobody from the hotel took control of the guests outside in the cold, many of whom, like myself and wife were literally in our night wear. After approx 40 minutes the fire brigade gave the all clear and guests were allowed to return to their rooms. We consider it a very poor reaction from the hotel that neither the management or receptionists gave an explanation or apology for the inconvenience caused. We were not looking for rebates or discounts, but a friendly word would have gone a long way.

AccorHotels certified review
Jill Couples - 06/02/2018

Most obliging receptionist,worked well under pressure. Apart from early morning fire alarm going off, enjoyable stay.

AccorHotels certified review
Doug Business - 06/02/2018
« Comfortable and professional »

Clean comfortable hotel. Great to have use of novotel pool/spa facilities. Professional staff. Keep up the good work and positive guest experience.

AccorHotels certified review
Claire Friends - 05/02/2018
« I would stay here again »

Room was comfortable, the breakfast provided a good range of choice and the staff were friendly and helpful.

AccorHotels certified review
Anonymous Couples - 01/02/2018
« The room was tidy, staff were friendly and helpful. »

Staff were friendly and helpful. The room was tidy and clean, however; one net curtain was missing so we had to keep the curtains closed. Some of the furniture was chipped. We enjoyed going to the Novotel to enjoy the pool.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to comment on your stay with us. I am happy to see you enjoyed the service from our staff! However, I apologies if some aspect of the room accommodation fell below your expectation. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

AccorHotels certified review
Paul Solo - 01/02/2018
« Amazing staff »

Staff went out of their way to ensure I had everything I needed after my wife was admitted to local hospital. Room was larger than expected with two double beds and a view of the lake. Beds comfy with choice of pillows. Air con useful with the hot weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for your lovely review. It was a pleasure to welcome you to our hotel. I am especially please to see that you received such great service from our staff when your wife had to go into hospital. Hope all is well again! We look forward to having you stay with us again. Sincerely, Edward Judd General Manager

AccorHotels certified review
Nikki H. Business - 30/01/2018
« Its the small things that make a difference! »

The room was good. The areas for improvement are as follows: - paid internet. Mine was a business trip, so I'd rather you charged my company more for the room than have me pay for the internet only to claim it back through our internal process. The other issue was, that once I did purchase the internet (because I need wifi for connectivity to citrix and our departmental apps), the signal was weak which impacted my user experience once I had paid for it. In the end I worked from the local library and used their free internet. - The dining room was packed during breakfast no doubt with all the tourists. The issue was that the 'flow' of the breakfast buffet was hindered by being crammed in to one area, and people walking all over the show trying to get cooked and continental breakfasts. Better layout should improve the flow. - When I inquired during breakfast as to where I'd find cutlery, I was directed back to the table that I'd come from. The cutlery were contained in vessels on the tables. However, they were so tightly packed that I had to put my sticky fingers all over the clean cutlery to get it out, and I have no doubt that someone before me had to put their sticky fingers on my cutlery too. - Given the number of tourists you had at breakfast (big bus loads of them), it appeared that the tables weren't getting cleaned as quickly as they were needed for use. Some planning around that stuff may have assisted in my experience too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikki H., Thank you for taking the time to share your feedback. Glad to see you liked your room. I do apologies for your breakfast experience and also for the issue with the Wi Fi though. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel. Sincerely, Edward Judd General Manager

AccorHotels certified review
Nathanael Families - 30/01/2018
« Really nice room and staff »

The staff were very nice and helpful when checking in and out, and our room was really nice; spacious, comfortable beds, and nice bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathanael, Thank you for your amazing review. It was a pleasure to welcome you to our hotel. Great to see you received such friendly service from our staff and also that you liked your room! We hope to see you again soon! Sincerely, Edward Judd General Manager

AccorHotels certified review
Rod G. Solo - 29/01/2018
« Accommodation was bettter than I expected and therefore very good value »

Generally very good but I did check out about 22 hours early and did not get any credit (reduction in tariff) for this

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rod G., Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. I did ask our Rooms Division Manager to look into the amount you paid at check out and he is happy that it was only for the 2 nights that you stayed. Please feel free to contact us if you need to discuss this any further. We look forward to welcome you back in the near future. Sincerely, Edward Judd General Manager

AccorHotels certified review
Allan R. Friends - 28/01/2018
« Visiting Rotorua »

Enjoyed our time at the hotel...breakfast was good, location excellent and room although a bit small was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan R., Thank you for your wonderful review. We are glad to hear you enjoyed your visit to our hotel, especially the breakfast. We hope to see you back again soon! Sincerely, Edward Judd General Manager

AccorHotels certified review
Kerry T. Couples - 28/01/2018
« Nothing flash the same as any other motel. »

It was ok didn't think it had anything that any other motel had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry T., We appreciate you taking the time to submit a review. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. We look forward to having you back again. Sincerely, Edward Judd General Manager

AccorHotels certified review
Lyn G. Families - 27/01/2018
« Comfortable and convenient »

Enjoyed the breakfasts, friendly staff and spacious car Park was a bonus

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn Graham, Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel, especially your breakfast and also the friendly service from our staff. We hope to see you back again soon! Sincerely, Edward Judd General Manager

AccorHotels certified review
Ian C. Business - 27/01/2018
« Over priced for the level of accomodation »

Being charge a bond is an insult and unnecessary as a business traveler. Rooms are very sparse with loud noisy air conditioning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian Cox, Thank you for providing a review of our hotel. I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. We do have an extensive internal branding audit process and we will look into all your mentioned concerns. Please get in touch with me if you would like to discuss this further. I look forward to hear from you. Sincerely, Edward Judd General Manager

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