Hotel - ibis Rotorua
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Ibis Hotel Hotel

ibis Rotorua Hotel

Lake End  Rangiuru Street 
3010  ROTORUA
NEW ZEALAND

1,141 reviews
TripAdvisor Rating Based on 1,141 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre  (Nearby)
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Airport shuttle
    • HAMILTON (Paying)
    • ROTORUA AIRPORT (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 145 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 109 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Crib on request
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating Based on 2,559 reviews

Our guest reviews for ibis Rotorua

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,141 reviews
AccorHotels certified review
Richard Families - 19/07/2017
« Very accomodating and nice reception »

Just experienced drainage problem and iron board is not foamy anymore and small screw head size in the middle of the board marked our clothes during iron. But everything is good. Lovely people in the reception

AccorHotels certified review
Anonymous Couples - 18/07/2017
« Great experience »

I felt very comforting and warm in my hotel room. Beautiful breakfast. Helpful staff.

AccorHotels certified review
Yang Families - 18/07/2017
« Mr »

There was nothing grateful of our stay, we booked for 2 adults 1 child (11th) but the room amenities only for 2 people ie. towel, cup etc. manage get the extra towel from reception but next day HK service our room took all and replace again only for 2 people. Amenities not refill and we come back around 4pm HK still doing our room and we had to wait in the corridor 10 mins. All Pillows need to change new, it was too soft even you had double pillow. Sleep 2 night cause your stiff neck. Breakfast food tasteless especially fried rice and fried noodle, chef need to taste their cooking before serve to hotel guest. foods need more improvement and more variation and healthy.

AccorHotels certified review
Jessica Families - 18/07/2017
« Good »

Dave is such a asset to the hotel. Super friendly with the warm hospitality on arrival.

AccorHotels certified review
Neil W. Couples - 18/07/2017
« Great place to stay right in the middle of the town. »

The Hotel was easy to find, had good parking and helpful staff. The room was great. We thoroughly enjoyed our stay. Using the hotel as a base we were able to access all the sight seeing we needed. We were picked up from the hotel and took part in the Te Puia evening experience. The best part was the helicopter flight to the top of the volcano. We landed and walked to the summit. the views were spectular.

AccorHotels certified review
Carol F. Business - 18/07/2017
« Great location clean and friendly staff »

Staff were efficient and friendly. I was there on a business trip and everything flowed as it should. Will be back to stay again.

AccorHotels certified review
Anonymous Families - 18/07/2017
« Enjoyed the facilities, although the check in staff member wasn't as friendly or welcoming as I've experienced else where. »

Great room, nice facilities, warm and clean. Would stay again in future if the price is right.

AccorHotels certified review
Judy B. Families - 18/07/2017
« Acceptable experience but short staffed for school holiday time. »

The rooms were fine and house staff helpful. Breakfast was far from acceptable. Food was always Luke warm, coffee machine broken, food containers on table were quite dangerous as easily pulled off table top and lids were awkward to manage for elderly guest. More effort, staff required to clear tables. We were advised that the food container system was under review. This is a priority. Guard required on food servery table.

AccorHotels certified review
Wendy J. Couples - 18/07/2017
« GREAT OVERNIGHT STOP »

USUALLY STAY AT THE NOVOTEL BUT NO AVAILABILITY AT SHORT NOTICE... BUT IBIS WAS A GOOD SUBSTITUTE

AccorHotels certified review
Mike Families - 17/07/2017
« Relaxing »

The key objective of our trip was to relax and it was met with minor hiccups. But it is still a wonderful experience for us.

AccorHotels certified review
Frances M. Couples - 17/07/2017
« Easy check in, nice room, comfortable bed and lovely view across the lake. »

Alwas enjoy coming to Rotorua and staying in the Ibis. Friendly helpful staff, and especially nice this time was the room with a view across the lake. Great value for money and also appreciated the handwritten welcome note from Edward Judd. Really like the location too for its proximity and easy walk to the lake, main shopping area, old Government buildings and Polynesianot hot pools.

AccorHotels certified review
Wendy Families - 17/07/2017
« Average »

Pretty average to be honest. The Wi-Fi is appallingly slow for this day in age. The bed linen was stained.

AccorHotels certified review
Richard K. Couples - 17/07/2017
« Overall a great experience »

We loved the location and the view We valued our room and its facilites and a bonus to get a carpark in the basement Checkin and Out processes worked well But i regret paying for breakfast - a poor representation based on prior expereinces with other Ibis properties in NZ, Korea and Russia

AccorHotels certified review
Malishka Friends - 17/07/2017
« Great »

Brilliant

AccorHotels certified review
Portia Business - 17/07/2017
« Good »

The overall experience was good. The rooms were warm and tidy. However there was a lot of noise from the hallways in the morning.

AccorHotels certified review
Ginny Families - 17/07/2017
« ok »

Happy with the room it was the length of time waiting to check in and then going all the way up to room to find the key had not been activated then coming back down and standing in another line of people waiting to get card activated there was 1 person on the reception with about 8 people waiting we also had breakfast there which was fine but we where told the tea machine was not working so we would have to have coffee we don't drink coffee it took 2 requests for someone to find some tea bags hopefully these things can be rectified

AccorHotels certified review
David C. Couples - 16/07/2017
« The worst Accor we have stayed »

We had a leak in the toilet in the first room then the same in the second showed photo to engineer in the morning to help find the fault. Had to walk in sideways rain to Novotel for the free drink. Went back to the ibis for dinner and our meals did not arrive at the same time a whole 15 minuates apart I. My fish had bones and no tartea for the fish asked for some but still waiting. Breakfast was not much better with most of the food Luke warm no coffee as machine broken and no bowels for cereal. The only fresh fruit was a pice of Mellon with skin on 1 only left. Think this hotel could use a few lessons but the only saving grace is the great staff

AccorHotels certified review
Paul S. Solo - 16/07/2017

Room was clean, polite and helpful staff, Internet connection was poor, and breakfast was average

AccorHotels certified review
Detlef Business - 16/07/2017
« Frustrated like never before »

I'm staying with Ibis Rotorua now around 10 years during my regularly visits in New Zealand. Never been so disappointed as this year. When I arrived Thursday evening everything looks all right and I get a warm welcome during the check-in. As I wanted to work I needed to access the internet. This was not possible. I could not get connected either with my mobile nor with my Laptop. After informing reception they connected thru to the external help-desk of the provider. As I stayed the day before in another hotel I was sure that all my devices work fine. But of course following their rules we got thru all the settings, reboot etc. – which doesn’t help. Some phone-calls later they reset the access-point which makes it possible for me to connect at least my phone. But guess that was only because the reset kills the connection of others. Then I was informed by the hotel that the problem is an overload by too many customer at this peak- time. So I gave up for the day and tried next morning. Then at least I was able to connect and send some emails. Download speed was around 400 kB/s (like an old modem kin the 90’s). On my further question to reception what they can do there was no real response (it is as it. I can go next door to Novotel and sit in the lobby). I then asked for a move to a Novotel room – that was rejected as the Novotel meant to be booked out. This was a lie as, I found out thru the internet (of nearby eat-street). I then booked a room there myself and left Ibis – I think forever as I hate to be treated like this! My remark towards the 15 min promise of Ibis to solve problems “or it’s on us” was also ignored during the check-out. Frustrating and not typical for Accor

AccorHotels certified review
Anonymous Couples - 14/07/2017
« Above expectation »

Check in was seamless, room was very nice, bed super comfortable, location ideal.

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