Hotel - Sofitel Queenstown - Hotel & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Queenstown - Hotel & Spa Hotel

Our hotels AccorHotels
4.5/5 1,598 reviews
All hotels in Queenstown
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 313.00 NZD Non member rate
From 313.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi access
  • Valet parking
  • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle
    • QUEENSTOWN AIRPORT (Paying)
    • Queenstouw Int. and Dom. Airport (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)
    • Skating rink (Nearby)
  • Skiing
    • Ski school facilities (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French amenities.

  • 82 rooms
  • 100% non-smoking hotel
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • DDI - Direct Dialing In
    • Manual temperature control
    • Shower
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,764 reviews

Our guest reviews for Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,598 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Deb Families - 19/04/2018
« Our stay was wonderful. »

It couldn’t have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Deb, Thank you for taking the time to share your positive feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hayley Boderick Guest Relations Ambassader

AccorHotels certified review
Karen E. Couples - 18/04/2018
« just lovely! »

Loved the warm and space in room. Most relaxing and peaceful. Breakfast yum and staff very friendlt. Well done team.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Karen, We very much appreciate your positive commentson your recent experience at the Sofitel Queenstown Hotel and Spa. It truly is a pleasure to learn that you had a Magnifique time during your time with us and that you had a relaxing stay in Queenstown. Thank you again for your lovely comments, we hope to welcome you again in the future. Hayley Boderick Guest Relations Ambassador

AccorHotels certified review
Gary Couples - 17/04/2018
« Terrific motel »

Very enjoyable stay in a very good motel.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Gary, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hayley Boderick Guest Relations Ambassador

AccorHotels certified review
Simon G. Couples - 16/04/2018
« Outstanding. »

Facilities were perfect. Staff were amazing. Location was ideal.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr Gardiner, Thank you for taking the time to share your feedback. I am delighted to see that you enjoyed your stay with us. We hope to welcome you back to our hotel very soon! Sincerely, Hayley Boderick Guest Relations Ambassador

AccorHotels certified review
Hannah Couples - 15/04/2018
« Fantastic accommodation and great staff »

Great welcome, accommodated our request happily to change rooms. The rooms were beautiful - bed amazingly comfortable and those pillows!!! The jazz bar was very funky - the staff went that extra mile to make us feel welcome and looked after us! Fantastic stay - would highly recommend and we will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It was a pleasure to meet you when stayed with us and to receive this fantastic feedback. Our staff always strive to do their best to accommodate our guests and I am delighted that their attentiveness was highlighted. Thank you again for sharing your experience, and we look forward to welcoming back to the hotel in the future . Sincerely, Hayley Boderick Guest Relations Ambassador

AccorHotels certified review
Ross Couples - 15/04/2018
« Fantastic! »

What an awesome place with super friendly staff that go the extra mile Only improvement would be is an addition of a bluetooth streaming device in the room to play music.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ross, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I have noted your constructive feedback in regards to offering a bluetooth streaming device in our rooms. I am delighted to hear your positive comments regarding our staff and that their diligence was a highlight during your stay . Thank you again for sharing your experience, and we look forward to the opportunity of welcoming you back. Sincerely, Hayley Boderick Guest Relations Ambassador

AccorHotels certified review
Wade G. Couples - 14/04/2018
« Very attentive and engaging staff »

Per above.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Donald &. R. J. Couples - 08/04/2018
« Fantastic »

We were welcomed and looked after unbelievablely well.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Robyn & Donald J., Thank you very much for sharing your comments on your recent stay at Sofitel Queenstown Hotel & Spa. It truly was a pleasure to meet you during our Loyalty Cocktail Hour and hearing about some of your trips and experiences. Thank you again for taking the time to partake with us and for sharing your comments. We sincerely look forward to your return. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Jim Families - 08/04/2018
« Very nice »

Everything was great except the bathroom sink and facet are really screwed up. You can’t even wash your hands without water splashing all over. Your staff was awesome and service was great.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Jim, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I have dully noted your constructive feedback regarding the sink and faucet and shared it with our Maintenance Manager. I am glad to learn that you enjoyed other aspects of your stay and that the diligence of our Ambassadors was a highlight during your visit. Thank you again for sharing your experience, and we look forward to the opportunity of welcoming you back. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Dan F. Couples - 04/04/2018
« Great location, impersonal service »

The hotel enjoys a wonderful location in town. Compared to other high end hotels we have stayed in, we found the service to be cool and impersonal...Efficient and functionally OK but a bit snooty and arrogant. Staff at the breakfast location was thin and slow... Getting a coffee was a task. The concierge lounge had relatively slim pickings for cocktail hour with sparkling water rationed more than wine...Querries were not welcomed, they were sniffed at

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Dan F, Thank you for taking the time to tell us about your experience at the Sofitel Queenstown Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have dully noted your comments and have shared them with our Management team. At Sofitel, we strive to continuously improve therefore your feedback is very valuable to us. Please feel free to contact me with further details. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Tauck T. Friends - 04/04/2018
« Professional & Convenient »

All the hotel staff were helpful, professional. The hole was nicely appointed and convenient to sites, restaurants & attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Tauck T., Thank you very much for sharing your experience at Sofitel Queenstown Hotel & Spa. It is a pleasure to learn that you enjoyed your time with us and that the attentiveness of our Ambassadors was a highlight during your Tauck Tour. Thank you once again for your comments and we look forward to the privilege of welcoming you back in the future. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Mik Couples - 03/04/2018
« Wonderful! »

Beautiful hotel with exceptional service

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mik, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Anonymous Couples - 30/03/2018
« Mr »

Very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Estelle Business - 28/03/2018
« awsome experience »

great staff, very helpful and friendly. very nice bedrooms,, excellent spa, great location.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Estelle, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am delighted to read about your Magnifique experience and look forward to the privilege of welcoming you back in the near future. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Rjb Business - 27/03/2018

Good. No knife or bottle opener etc in room. No reply when I emailed about an item left in the room.

AccorHotels certified review
Robert A. Friends - 26/03/2018
« A very comfortable stay »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Fiona R. Couples - 25/03/2018
« excellent »

Nice hotel Friendly staff Clean rooms and modern decoration Quiet Good sized rooms

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Madame Robertson, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is a pleasure to learn that you had a Magnifique experience with us and that your Ambassadors' attentiveness was a highlight during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Steve M. Couples - 22/03/2018
« The staff was fantastic, always availabe and very helpful. »

Had noisy guest in the room next door till very late. Complained to the night manager, the next morning we were offered to move to a higher quiet floor. We were offered the room before I had a chance to talk to the day manager, they were very proactive and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. Morin, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback and to know that despite the noise disturbance you enjoyed your time in with us. Thank you again for sharing your experience and we look forward to your return. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Sue B. Couples - 22/03/2018
« Disappointing »

Paid a lot of money to stay at the Sofitel in a Club Room. No value for money. Australian Sofitel is much, much better value for money than Sofitel in Queenstown. Very disorganised, everyone had to check every time as our name wasn't on the list for breakfast etc. Nice enough room, good view.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Sue B, Thank you for taking the time to tell us about your experience at the Sofitel Queenstown Hotel and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have shared your constructive feedback with our Management in order to prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Paul Couples - 21/03/2018
« The staff is both friendly and attentive. »

The experience was sophisticated, without being pretentious.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Paul, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is a pleasure to read your comments and to know you had a Magnifique Experience. Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 313.00 NZD Non member rate
From 313.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 350 m Novotel Queenstown Lakeside
Novotel Queenstown Lakeside Hotel
From
From 235.00 NZD Non member rate
From 235.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 440 m Hotel St Moritz Queenstown - MGallery by Sofitel
Hotel St Moritz Queenstown - MGallery by Sofitel
From
From 207.00 NZD Non member rate
From 207.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.8 km Mercure Queenstown Resort
Mercure Queenstown Resort
From
From 168.00 NZD Non member rate
From 168.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in QUEENSTOWN
See rates