Sofitel Queenstown - Hotel & Spa Hotel 5 stars

TripAdvisor rating 4.5/5 1,734 reviews
Sofitel Queenstown - Hotel & Spa
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Hotel extras

  • Central location

  • So Spa & state of the art gym

  • 3 boutique meeting spaces

  • 2 restaurants, 1 Wine & Jazz Bar

  • Executive Lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Jet skiing
  • Other sports activities
  • Skiing
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300
queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Contact email

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :   ZQN Terminal

  • State Highway 6 :  

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Currently, close to our hotel

Skyline Gondola Queenstown

From 01/01/2019 to 31/12/2019

At 183 m

Audi quattro Winter Games NZ

From 23/08/2020 to 07/09/2020

At 715 m

Ecotour of the fjord at Milford Sound, visit

From 01/01/2019 to 31/12/2019

At 17 km

Milford Track, hike

From 01/01/2019 to 31/12/2019

At 17 km

Our accommodations

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French amenities.

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

  • Max. number of persons: ‌3
  • Area: From 41
  • Views: City side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: ‌3
  • Area: From 41
  • Views: City side, Mountain view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Size Bed, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: ‌3
  • Area: From 41
  • Views: City side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 2 Double Beds, Double Spa Bath, Juliet Balcony.

  • Max. number of persons: ‌3
  • Area: From 41
  • Views: City side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

PRESTIGE SUITE, 1 King Size Bed, Double Spa Bath, Seperate Living Room, Juliet Balcony.

  • Max. number of persons: ‌3
  • Area: From 62
  • Views: City side, Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

PENTHOUSE NO 5, 1 King Size Bed, Separate Living Room, Large Patio, Outdoor Jacuzzi, Lake View

  • Max. number of persons: ‌3
  • Area: From 185
  • Views: City side, Lake side, Mountain view, Panorama view, Patio *
  • Most of the accommodation: Fireplace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

PENTHOUSE No 10, 1 King Size Bed, Separate Living, Private Theatre, Outdoor Jacuzzi, Lake View

  • Max. number of persons: ‌3
  • Area: From 225
  • Views: Lake side, Mountain view, Panorama view, Patio, City side *
  • Most of the accommodation: Fireplace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

LEFT BANK BISTRO

Type of cuisine: Bistro

Find a delightful atmosphere for breakfast and lunch at Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1789 WINE & JAZZ LOUNGE

Photo non contractuelle / Strictly non binding

A French Revolution has arrived... 1789 Wine & Jazz Lounge unveils an opulent design elegantly complemented by an indulgent collection of refined wines and avant-garde cocktails while a decadent tapas menu completes the extravagant experience.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95 m²

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

3,441 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,734 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Best welcome my family has experienced at a hotel!

Customer review rating 4.7/5

Dave Families - 18/07/2019 AccorHotels certified review

From the moment we arrived we were made to feel welcome and it didn't stop. Loved it!

Dear Dave, It is a pleasure to receive a comment like yours, thank you for taking time to review your stay at Sofitel Queenstown Hotel & Spa. It's a wonderful feeling to read that you enjoy every aspect of our hotel, from the food to the comfort of your room and the assistance from our staff. We hope to have the privilege to welcome you back on your next visit to Queenstown. Sincerely, Annabelle Hung Front Office Manager

David R.

Customer review rating 4.7/5

David R. Families - 18/07/2019 AccorHotels certified review

.

Dear David, Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. It is always a pleasure to have you and your family to stay with us for the winter holiday and I am glad to hear you enjoyed your stay. However, I have noted your rating towards few areas, I will share your feedback to the departments accordingly for future improvement. We look forward to welcoming you again in the next winter. Sincerely, Annabelle Hung Front Office Manager

We found our stay relaxing and well organised due to great assistance from staff as well as lovely decor and ambience in the hotel.

Customer review rating 4.7/5

Chris Families - 15/07/2019 AccorHotels certified review

It was great. We would definitely stay again.

Dear Chris, Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. We are delighted to know you enjoyed your time with us. Our luxurious amenities in the rooms make for a lovely pamper for relaxing stay in Queenstown. We hope to have the privilege to welcome you back on your next visit to Queenstown. Sincerely, Annabelle Hung Front Office Manager

Great stay

Customer review rating 4.7/5

Romy Families - 15/07/2019 AccorHotels certified review

We absolutely loved the location of the Sofitel and we had great spacious outer connecting rooms which was perfect for our family of 5. The corridor on our level was quite stuffy and had quite an unpleasant smell throughout our stay. Staff were very accomodating. We did have room service one night and placed the tray outside the room at around 8:00pm. It wasn't picked up until we returned from our skiing the next afternoon and we called housekeeping, which I found quite surprising. The fresh bread at the breakfast buffet was stale and defrosted which was quite disappointing given the great bakeries nearby. My husband ended up purchasing a fresh bread stick from the bakery in the morning and bringing it back for breakfast.

Dear Romy, Thank you for taking time to review your family holiday at Sofitel Queenstown Hotel & Spa. I'm pleased to read that you found our rooms lovely and that our central location helped you enjoy the many attractions that Queenstown has to offer. I have also taken note in regards of few issues occurred during your stay. I have shared your feedback to each departments for future improvement as it was not up to the Sofitel standards. Thank you again for bringing this to our attention; feedback like this helps us improve our service as we strive to deliver a unique and memorable experience for each and every guest. We hope to have the privilege to welcome you back on your next visit to Queenstown. Sincerely, Annabelle Hung Front Office Manager

Extremely friendly, efficient and knowledgeable staff who accommodated our every need.

Customer review rating 4.7/5

Jack H. Families - 13/07/2019 AccorHotels certified review

The above comment says it all really. However Prior to our to or family of 9 arrival I had a number of requests for limo bookings, airport pickup and drop off etc and even an unusual request for rental of a ventilator machine for my wife’s asthma. All requests were promptly responded to and fulfilled with excellent recommendations and results. Many thanks to Susannah, Andrea, Annabelle and all the other amazing staff at front desk and concierge. The rooms were spacious and well appointed and the housekeepers did a great job keeping them clean and tidy and with two grandsons in their own room was a challenge! The suite we had for was very spacious and suited the purpose perfectly. Resturant and bar staff were quick friendly and efficient. All of our family had a memorable stay and loved every minute of our holiday. Can’t think of anything negative worthwhile commenting on. Super convenient location and 5 star property.

Dear Jack, Thank you for taking time to review your family holiday here with us at Sofitel Queenstown Hotel & Spa. It's a wonderful feeling to read that you enjoy every aspect of our hotel, from the food to the comfort of your room and the assistance from our staff. Thank you for commenting Andrea & Susannah. I was very happy to share your comments to them. We pride ourselves on providing impeccable service and it was a pleasure to learn that you have had a wonderful Queenstown experience with the assistance of our Ambassadors. We hope to have the privilege to welcome you back on your next visit to Queenstown. Sincerely, Annabelle Hung Front Office Manager

Excellent

Customer review rating 4.7/5

T R. Couples - 13/07/2019 AccorHotels certified review

We had a wonderful stay. The room was beautiful and the service was second to none. Unfortunately the music from the snooker bar every night was disappointing.

Dear T r., Thank you for taking time to review your stay at Sofitel Queenstown Hotel & Spa. We're pleased to read that you found our staff very friendly and that you enjoyed the comfort of our rooms. I am sorry to hear that you were disturbed by the noise from outside. Please do not hesitate to report to the Reception Team next time, we can call the Council Noise Control Team and they will address the noise issue. As we would like all our guests have a pleasant and quiet evening. We hope to have the opportunity to welcome you again in the near future. Sincerely, Annabelle Hung Front Office Manager

Amazing first experience.

Customer review rating 4.7/5

Harry B. Couples - 09/07/2019 AccorHotels certified review

Very helpful where service is amazing

Dear Harry, Thank you for taking time to review your current stay at Sofitel Queenstown Hotel & Spa. I am delighted to read that your stay with us was a perfect 10! We appreciate the constructive feedback all around. Recognition is very important to us and we are thrilled to read that our Ambassadors delivered your expectations providing the genuine and friendly service that we pride ourselves on. We hope to have the privilege to welcome you back on your next visit to Queenstown. Sincerely, Annabelle Hung Front Office Manager

Excellent service

Customer review rating 4.7/5

Diana Y. Families - 09/07/2019 AccorHotels certified review

Very pleased

Dear Diana, Thank you for your review at Sofitel Queenstown Hotel & Spa. It is a pleasure to read how much you enjoyed your time with us. Your words truly are an encouragement for us to keep striving to make every stay memorable for our guests. I noted there were few issues in regards of the room features, I am sorry that were addressed but not up to your exceptions. I will share your feedback to the team to be more proactive to solve the problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Hung Front Office Manager

A comfortable experience

Customer review rating 4.7/5

Anonymous Families - 09/07/2019 AccorHotels certified review

The hotel met our needs in terms of comfort. Some amenities required reminding to be left in room, but was easily met when asked. Location of the hotel was perfect for our needs. Staff were very accommodating and hospitable. We will come back again.

Bonjour, Thank you for taking time to review your current visit at Sofitel Queenstown Hotel & Spa. It is great to read that you found our Ambassadors efficient and that our central location helped you to explore Queenstown with ease. As per the hotel configuration, each hotel guest room normally accommodate maximum 3 guests. I completely understand when travelling with young kids, the family would like to stay together in one room, I am sure our Ambassador did the best to accommodate your family. Please do not hesitate to contact me directly to make the reservation. We look forward to welcoming you and your family again in the coming future. Sincerely, Annabelle Hung Front Office Manager

great time

Customer review rating 4.7/5

Steve Business - 08/07/2019 AccorHotels certified review

Was a good location, nice rooms

Dear Steve, Thank you for taking time to review your current visit at Sofitel Queenstown Hotel & Spa I am very happy to read that our central location was an advantage to you while exploring beautiful Queenstown as well as you enjoyed in the room. I have noted that your rating in regards of the quality of food and beverages, and the helpfulness of the Ambassador, are there any specific areas you would like to share? If so, please do not hesitate to contact me directly, and I could address the issue from there. We value your honest feedback and It allows us to improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabelle Hung Front Office Manager

A highlight

Customer review rating 4.7/5

Jo Couples - 07/07/2019 AccorHotels certified review

This is the second time we have stayed at the Sofitel and it never disappoints. The service is amazing, the rooms are spacious and the beds make us never want to get out!

Bonjour Jo, We appreciate you for taking time to giving us a feedback regarding your recent stay at the Sofitel Queenstown Hotel and Spa. We were pleased to have you staying with us this time on your special occasion with your partner. We really wish you had, not only a great stay at our hotel but truly enjoyable time in Queenstown. We appreciate you once again for being loyal LeClub AccorHotels Silver member and having a returning stay with us. We look forward to creating another magnifique experience for you in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Great Hotel

TripAdvisor rating 4.5/5

Andrew T Family - 07/07/2019 TripAdvisor review

Very well run hotel. Great location Excellent room - loved the bathroom French bistro was surprisingly good, staff were very attentive and knowledgeable, loved the Chateau Briand and Duck was good. Breakfast in Bistro was well done.

Bonjour Andrew T, Thank you for taking time to review your stay at Sofitel Queenstown Hotel & Spa. It is great to read that you found our Ambassadors efficient and that our central location helped you to explore Queenstown with ease. And I am delighted to share your dinning experience at Left Bank to the team, as recognition is very important to us. We hope to have the privilege to welcome you back on your next visit to Queenstown. Warm regards, Annabelle Hung Front Office Manager

Quality

Customer review rating 4.7/5

Fraser Couples - 06/07/2019 AccorHotels certified review

Enjoyed the facilities available and the quality of the room and service, bed was slightly to soft for my liking other than that though was an excellent experience.

Bonjour Fraser, We appreciate you for taking time to giving us a feedback regarding your recent stay at the Sofitel Queenstown Hotel and Spa. We were pleased to have you staying with us this time on your special occasion with your partner. We really wish you had, not only a great stay at our hotel but truly enjoyable time in Queenstown. We have noted down your bedding preference, with Sofitel's MyBed experience, we are striving for providing the most comfortable bedding for our guests. We will be more than happy to set up your mattress with slight less softness for your future stays to find what is the best suitable for you. We appreciate you once again for being loyal LeClub AccorHotels Silver member and we look forward to welcoming you again in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Amazing!!

Customer review rating 4.7/5

Annalisa Couples - 06/07/2019 AccorHotels certified review

Lovely, friendly staff who made us feel welcome and who went above and beyond to make sure we felt special.

Bonjour Luke & Annalisa, We appreciate you for taking time to giving us a feedback regarding your recent stay at the Sofitel Queenstown Hotel and Spa. We were pleased to have you staying with us on one of your very special lifetime moments and we are even more glad to see we have met your expectation. However, your satisfaction at breakfast caught our attention. We would love to hear more from you if there is anything we can improve ourselves in breakfast either that is from staff service, general food quality or meeting special dietary requirement. We appreciate you for choosing to stay with us and we look forward to welcoming you again soon - we will reserve a nice crib for baby girl! Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

It was the most comfortable suite with plenty of room for my family and we felt really special.

Customer review rating 4.7/5

Maria C. Families - 06/07/2019 AccorHotels certified review

We felt so special to have been upgraded to a suite. It was comfortable, warm, luxurious and we were made to feel so welcome by the staff. We loved the ambience with an excellent selection of jazz music throughout the hotel and on the jazz channel. The 1789 Bar had a terrific atmosphere. It was just what my family needed. We had not stayed in a Sofitel property before, due to membership with other luxury hotel chains, but, after this stay at Sofitel Queenstown, we will definitely come back to this property and try other Sofitel properties as well. Thank you for a great stay.

Bonjour Ms. C., We appreciate you for taking time to giving us a feedback regarding your recent stay at the Sofitel Queenstown Hotel and Spa. We are pleased to hear that we succeed in making you and your family felt special and enjoyed your first Sofitel experience. We sincerely look forward to accommodating you more often at Sofitel and AccorHotels. However, your satisfaction for in-room dining caught our attention. We would love to hear more from you if there is anything we can improve ourselves either that is from staff service, general food quality or meeting special dietary requirement. We appreciate choosing to stay with us once again and we look forward to welcoming you again in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Wonderful winter break

Customer review rating 4.7/5

Mel Couples - 06/07/2019 AccorHotels certified review

The staff were extremely friendly and helpful. The room was immaculate, warm and welcoming. The turn-down service made us feel special and was a nice touch.

Bonjour Mel, Thank you for taking time to giving us a feedback regarding your recent stay at Sofitel Queenstown Hotel and Spa. We are delighted to hear you spent a wonderful Winter break with us in Queenstown. I will share your comments with our team so they can continue providing the most friendly and welcoming experience on your future visits. Thank you again for sharing your experience and we hope to welcoming you again in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Friendly and helpful service all around.

Customer review rating 4.7/5

Eng Families - 05/07/2019 AccorHotels certified review

Our family had a great stay with Sofitel Queenstown. Our grandkids felt welcome and at home.

Bonjour Mr. O., We appreciate you for taking time to giving us a feedback regarding your recent stay at the Sofitel Queenstown Hotel and Spa. We are pleased to hear that we have met your expectation that you and your family had a great stay, especially Isabel & Kayle felt welcome and home. We appreciate you and your family for choosing to stay with us once again and we look forward to welcoming you again in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

the service is excellent

Customer review rating 4.7/5

Anonymous Families - 05/07/2019 AccorHotels certified review

the room is a little bit small but everything is fine

Bonjour Ms. W., Thank you for taking the time to share with us your experience at the Sofitel Queenstown Hotel and Spa. I am sorry that we have failed to meet your expectations during your recent stay with us. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have shared your feedback with our managers so we can provide better Sofitel experience on your future visits. Meanwhile, please feel free to write me an email if you would like to share with us any more detail experience for our improvement. We appreciate you for sharing your experience and we look forward to welcoming you again in near future. Kind regards, Rick Lee Rooms Division Manager Sofitel Queenstown Hotel and Spa

Location location location

TripAdvisor rating 4.5/5

E7623GCmichaelm Couples - 04/07/2019 TripAdvisor review

Beautiful hotel in central location with friendly staff who made our stay more enjoyable. Nothing was too difficult and concierge were very efficient in making bookings for us. location in the middle of town was perfect

Bonjour E7623GCmichaelm, Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. I am very happy to read that our central location helped you explore all Queenstown has to offer. Our Ambassadors are very well versed on all the activities, restaurants and events happening in Queenstown. They are always ready and happy to assist our guests to make each and every stay a Magnifique experience. It is a pleasure to read they helped you make the most out of your time in beautiful Queenstown. We hope to have the privilege to welcome you back on your next visit to Queenstown. Warm regards, Annabelle Hung Front Office Manager

2 night work stay

Customer review rating 4.7/5

Gareth S. Business - 02/07/2019 AccorHotels certified review

2 night stay for work while seeing customers in the area

Dear Gareth , Thank you for taking time to share your experience at Sofitel Queenstown Hotel & Spa. We wish you will return soon to treat yourself a lovely weekend off to enjoy the beautiful Queenstown! Sincerely, Annabelle Hung Front Office Manager
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