Hotel - Sofitel Queenstown Hotel and Spa
Sofitel Hotel Sofitel Hotel

Sofitel Queenstown Hotel and Spa Hotel

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4.5/5 1,572 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi access
  • Valet parking
  • Wheelchair access
  • Babysitting on request
  • Manual temperature control
  • Airport shuttle
    • QUEENSTOWN AIRPORT (Paying)
    • Queenstouw Int. and Dom. Airport (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)
    • Skating rink (Nearby)
  • Skiing
    • Ski school facilities (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French amenities.

  • 85 rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • DDI - Direct Dialing In
    • Manual temperature control
    • Shower
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,639 reviews

Our guest reviews for Sofitel Queenstown Hotel and Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,572 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 11/01/2018
« Good, not great »

Got upgraded to a suit, which was nice. Like the restaurant a great deal. Not fine dining but very good traditional French. Probably one of the lesser Sofitels I've been to. It was January so price was high and a bit more than would be good value.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Wayne S, Thank you for sharing your feedback with us. I am glad to know that you enjoyed your upgrade and your visit to Left Bank Bistro. We appreciate you taking the time to share your comments and look forward to the opportunity of welcoming you back. Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Laura B. Families - 07/01/2018
« Fine dining, good hotel »

Steak house is extraordinary. Internet was spotty. Room was very good but a bit dark.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms. B., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Anonymous Couples - 05/01/2018
« Luxurious retreat for the New Year holiday. »

We enjoyed it greatly. The room was large and comfortable, and the location was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour C & J B., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Colonel T. Families - 05/01/2018
« Excellent Service »

Close to centre of town, excellent food. Comfortable room and amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. F., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Anonymous Families - 02/01/2018
« Lovely hotel »

We had a comfortable stay at Sofitel Queenstown and enjoyed being so close to the heart of things. Our rooms were comfortable, the staff were friendly and helpful and the food was excellent. The gym was also convenient and good.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Gabriel F. Couples - 31/12/2017
« A delightful and festive Christmas in Queenstown »

We decided to spend Christmas in Queenstown this year. The Sofitel in Queenstown is one of our favourite hotels and we have stayed there several times before. Annabelle Hung and her team made our Christmas visit most memorable, with a Christmas tree in our room, presents under the tree and a sumptuous dinner on Christmas Day to complete the occasion. The courtesy, professionalism and attention to detail by the staff have been exemplary. As always, it's people who make a difference. We are already looking forward to our next stay in this special hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. F., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with Annabelle and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back at your home away from home. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Jeremy Couples - 29/12/2017

Loved the location, staff, and the room itself. Super comfy, modern, and a good size. Big bathroom. The staff are amazing. Booked all our tours and reservations through the concierge directly. No need to go anywhere else! Location could not be better. Walking distance to everything in town, and easy driving access in and out. Great hotel in the heart of Queenstown! The breakfast in the restaurant was good... basic hotel buffet style. I did think it was expensive for what it was compared with breakfast at restaurants in town. We just didn't have time in the morning to go wandering before activities.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjoru MR. l., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We wish you a Happy New Year and we hope to have the privilege of welcoming you back in 2018. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
P. Solo - 28/12/2017
« Perfect service »

Amazing food (including room service), top notch service, good location!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. P., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

TripAdvisor review
Couples - 25/12/2017
« Anniversary getaway »

Beautiful hotel with polite staff who were eager to assist in any way. We stayed in one of the suites which was luxurious and very spacious. We were lucky enough to receive an upgrade (thanks Raphael) to one of the penthouse suites, which was a new level of luxury with outdoor jacuzzi and beautiful lake views (I don’t think we could ever stay in a different room after being spoilt). Our only suggestion for improvement was getting in room movies or movies-on-demand, or allowing USB drives to be connected to the TV. Otherwise, a perfect place to stay to indulge in what Queenstown has to offer - we will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour JasonhP228FB, Thank you so much for taking the time to share your experience at Sofitel Queentown Hotel & Spa. I am delighted to read that you enjoyed your Anniversary celebration with us and your upgrade. I have shared your lovely comments with Raphael and with the rest of our team who have found your comments very encouraging. We look forward to the privilege of welcoming you back in the near future. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Kristi Friends - 24/12/2017
« Great Hotel in the Heart of Queenstown »

Sofitel Queenstown is a great hotel located right in the heart of Queenstown with easy access to all activities. The rooms are very nice and the staff very accommodating. If you want quiet make sure your room is not on the side by the steps leading to the gondola as there are several bars that are busy & noisy well into the early morning. The breakfast buffet was excellent. The concierges were outstanding and did everything to make your stay enjoyable. The only negative was in the Club Lounge where the person working was not friendly and made you feel like he didn't want you there, but we didn't let him bother us. Would definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. Sabad & Ms. Meintz, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have however, dully noted the constructive feedback regarding your experience at the Club Lounge. Please accept a sincere apology that the Ambassador on duty did not make you feel as welcome. I will be sharing your comments with our Food & Beverage Manager to prevent any future occurrence. At Sofitel, we strive to continuously improve therefore your feedback is very valuable to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Ken C. Couples - 23/12/2017
« Good facilities and good location »

Excellent welcome and helpful staff. Seamus on concierge desk in particular and the two women on check in when we were trying to identify a suitable pharmacy in the evening. Very caring and supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. & Mrs. Chambers, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with Seamus and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Kevin M. Couples - 23/12/2017
« I can do it in one word. Impeccable. »

Outstanding. Your staff is not only professional but also friendly and warm. Made every moment a welcoming moment.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. McLoughlin, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Margie F. Couples - 21/12/2017
« Dr F. »

Great rooms, service was keen, admin could be improved

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs. F., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. Please accept a sincere apology for the confusion with your title. We have taken measures to avoid any future occurrence. At Sofitel, we strive to continuously improve therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope to have the privilege of welcoming you back in the near future. Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Sally C. Friends - 21/12/2017
« Ms »

Not happy that the hotel charged for leaving the luggage overnight since we are coming back to check in the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs. C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Anonymous Couples - 20/12/2017

Excellent experience. Staff extremely professional and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ms. S., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Anonymous Families - 19/12/2017
« Outstanding »

Terrific experience. Room and service and responsiveness all great. Would Only issue, very small issue, was that room service and reception were sometimes slow in answering phone call.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. & Mrs. G., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Peter S. Couples - 18/12/2017
« The most memorable stay anywhere in years »

Best place in Queenstown Staff and facilities

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Chris N. Business - 17/12/2017
« Quality, classy, surprisingly intimate at a premium price. »

Very impressed with quality of service and attention of the staff who were all very personable and helpful. Rooms beautifully presented.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. Nattrass, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Tony N. Couples - 17/12/2017
« Absolute attention to detail and faultless service and staff performance. »

Its difficult to capture in words the superb experience staying at your hotel. Everything was perfect and faultless from the great spacious well appointed room to the outstanding exceptional friendly and interesting staff. Pity our stay was not longer in order to experience more of your superb facilities like exquisite bar and dining facilities etc. Apologies that I can't find anything in the slightest to say in the negative for you to work on - Don't do anything different and if changing anything do so gently sil vous plait ( sorry I only got 35% In School Cert French - ouch !!!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. & Mrs. Nelson, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we to have the privilege of welcoming you back in the near future. Sincerely, Elizabeth Torres Guest Relations Executive

AccorHotels certified review
Tom W. Couples - 13/12/2017
« We absolutely loved our two nights at the sofitel »

We had an amazing time staying at the Sofitel. The staff were extremely helpful and very friendly. Would definitely recommend staying here!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. w. & Ms. Wilson, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres Guest Relations Executive

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