Hotel - Sofitel Queenstown Hotel and Spa
Sofitel Hotel Sofitel Hotel

Sofitel Queenstown Hotel and Spa Hotel

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4.5/5 1,579 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi access
  • Valet parking
  • Wheelchair access
  • Babysitting on request
  • Manual temperature control
  • Airport shuttle
    • QUEENSTOWN AIRPORT (Paying)
    • Queenstouw Int. and Dom. Airport (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)
    • Skating rink (Nearby)
  • Skiing
    • Ski school facilities (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French amenities.

  • 85 rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • DDI - Direct Dialing In
    • Manual temperature control
    • Shower
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,675 reviews

Our guest reviews for Sofitel Queenstown Hotel and Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,579 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Susan I. Couples - 10/02/2018
« Comfortable nicely located hotel »

Was on a Tauck Tour, very nice hotel, good food. Nice location, close to town and gondola.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs. I., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am thrilled to know that you enjoyed your time with us and sincerely hope you are enjoying the rest of your tour with TAUCK. Thank you again for sharing your experience, and we hope to have the privilege of welcoming you back in the near future. Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Anonymous Couples - 09/02/2018
« Excellent central hotel »

Very friendly staff. Great service delivery. Weird that the hotel bar shuts in the week and a couple of coat hooks on doors would be great.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback and I have also dully noted your constructive comments and very much appreciate them as they allow us to continuously improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
E. F. Solo - 07/02/2018
« Queenstown Sofitel is superb! »

From checkin to checkout, the Queenstown Sofitel was simply terrific: perfect location, genuinely friendly staff, excellent service, responsive on all levels. First rate !

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour E. F., Thank you very much for sharing your comments on your recent stay at Sofitel Queenstown Hotel & Spa.. I am absolutely delighted to learn about your Magnifique experience. Rest assured I will share your comments with all our Ambassadors as I am confident they will find your comments very rewarding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Colin B. Couples - 05/02/2018
« We felt special, nothing was too difficult and we were more than just another booking »

Personal able staff at all levels made us feel like we were in a comfortable friendly place and every effort was made to ensure our comfort and relaxation. The only negative was that the shower flooded part of the bathroom floor when used because it had no door. This was remedied when we requested additional towels.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am delighted to know that you had a Magnifique experience with us. Knowing that our Ambassadors attentiveness stood out to you is very encouraging to us all and it will be my pleasure to share your kind comments with all of the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
A. Families - 01/02/2018
« Best location and helpful staff »

Book this hotel if you want to stay central. Everything is walking distance and the public bus station is close by. Taxi is available as well. We had a spacious room to the lake side, which was perfect for our long stay. Kingsize bed and an extra bed for our daughter. Use the bathtub! During the time we always felt welcomed and everybody was friendly. Thank you Simon from reception for taking care of us and for the organisation of all our activities, every day. That was just perfect. Don't book with another travel agent if you are accor member… we didn't get one single point, even if we stayed 6 nights! And they don't offer an own airport shuttle (must have for 5* hotel?!). However, we will come back and miss this beautiful town already. I wrote an review on trip advisor as well, but it's still not published (don't know why).

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour A., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am truly delighted to read your comments and to know that you had a Magnifique experience with us. I have shared your words with Simon and the rest of our Ambassadors as I am confident they will serve as encouragement to all of us as we strive to create memories alongside our guests. Thank you again for your feedback, and look forward to the opportunity of welcoming you back in the near future. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Mary C. Couples - 31/01/2018
« A relaxing experience in beautiful surroundings »

We wanted a special end to our Queenstown trip,and the Sofitel delivered for us. The hotel is beautiful and most of the staff were excellent. There were two exceptions to this. One was at check-in which took quite a long time . I had to wait while an apparent VIP was surrounded by staff, including the manager while I was ignored and even pushed out of the way at one stage albeit accidentally. The second incident was when my husband and I wanted to have a glass of wine in the bar before retiring to our room. It was a Tuesday evening at about 8pm and there was no-where to do this. The bar was closed and we were advised to go to one of the bars across the road.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mme. C., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I have however, dully noted your constructive feedback. Please accept a sincere apology that your arrival experience was not up to the standards we pride ourselves on at Sofitel. I am glad to know that despite this shortfall, you enjoyed your time with us. Thank you again for sharing your experience, we hope to have the privilege of welcoming you back on your next visit to Queenstown. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Barbara G. Couples - 30/01/2018
« Pleasant »

Very nice, comfortable beds, good food, great spa.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs. G., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is a pleasure to see that you enjoyed your time with us and learning that you had a Magnifique experience at SoSpa. We thank you again for sharing your comments, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Cathy Couples - 30/01/2018
« Fantastic accomodations and location »

Everything was first rate from the room to using your concierge service to order us hamburgers was first class. Definitely tell all about your hotel back in the states

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Cathy, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for recommending us. We hope to have the privilege of welcoming you back in the near future. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Joann Couples - 28/01/2018
« One sentence is not enough. The staff was very helpful. The breakfasts we're outstanding. The rooms were very clean and comfortable. »

We enjoyed our stay and would highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour JoAnn, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am thrilled to read your words and to know that you had a fantastic time with us. I am delighted to share your kind comments with all of our Ambassadors as I am confident they will serve as encouragement as we strive to build memories alongside our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Anonymous Families - 28/01/2018
« Great »

Enjoyed the location and our room. Excellent staff, polite, helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am delighted to learn that the attentiveness of our Ambassadors was a highlight during your Magnifique stay in Queenstown. Thank you again for your feedback, we hope to have the privilege of welcoming you back in the near future. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Anonymous Couples - 27/01/2018
« I was very satertisfired »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is a pleasure to learn that you had a Magnifique experience with us and sincerely look forward to the opportunity of welcoming you back in the near future. Warmest regards, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
John I. Couples - 24/01/2018
« Very welcoming and helpful staff. Very comfortable room, no complaints. »

We were very happy with every aspect of the hotel, especially the staff who went out of their way to be helpful. One of the best big hotel chains we have stayed at.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. I., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am thrilled to read your feedback, rest assured I twill share it with all of our Ambassadors. I am confident they will find your words very encouraging as we strive to build Magnifique memories.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Aranong S. Families - 23/01/2018
« Accommodation is perfect but the breakfast was not enough choices. »

I stay in Room number 5,a suit room with beautiful views.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am very happy to read that you enjoyed the spectacular views from our Penthouse No. 5 and have noted your constructive comments regarding breakfast. Please rest assured that I will share them with our Food & Beverage Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Aunyavee J. Friends - 23/01/2018
« I will definitely come back here! »

Very nice room with great view. All staff are so friendly. Breakfast is amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Aunyavee J., I am absolutely delighted to learn that you had a Magnifique stay and that the attentiveness of our Ambassadors stood out to you during your visit to Sofitel Queenstown Hotel & Spa. Thank you again for sharing your experience, and we look forward to your return. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Anonymous Couples - 22/01/2018
« Very kind and welcoming staff that made our special occasion even more special »

Amazing staff that were very kind, warm, and welcoming. Fantastic location. There are not many nice hotels in Queenstown and it’s hard to maintain a nice property with so much traffic in one town but Sofitel was superb. My only criticism was the carpet in our room had some stains and the shower had a funny smell to it. Other than that every was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am delighted to know about the fantastic time you had with us and have noted your constructive comments. Please rest assured I will share your valuable feedback with all of our Team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Rvw Couples - 21/01/2018
« Great boutique style hotel in the middle of the city. »

The staff, the location, the restaurant, the cleanliness...all contributed to a wonderful stay in Queenstown. Memorable with so many details taken care of and a staff willing to try very hard to leave no customer concern unsolved. Your staff does a wonderful job.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour RVW, We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to the privilege of welcoming you back. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Robert G. Couples - 20/01/2018
« Fantastique »

I was very impressed with the service and attention to detail. All staff were most helpful, friendly and non-intrusive. My only feedback for improvement was: 1. I felt the breakfast fruit selection was not as good as I have seen elsewhere and it didn't look as appetizing and 2. The club lounge was nice but it was a bit limited with selection of food.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am thrilled to know that a Magnifique stay wit us and that the attentiveness of our Ambassadors was highlight during your stay. I have also noted your constructive feedback, rest assured I will be sharing it with our Management. At Sofitel, we strive to continuously improve therefore your comments are very valuable to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
G. F. Families - 17/01/2018
« Nice hotel »

My parents asked me to write this review because they were so happy. Everybody in the hotel was so kind. thank you housekeeping team for repairing the air conditioning in the bathroom. Special thanks to Simon for the Ferroro box and card. My mother just missed the chocolate in the room one day, but love it so much. She was so impressed. My parents are really grateful. I hope you received our letter. Thank you so much, G. f.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour G. f., Thank you very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am thrilled to know about the wonderful experience and Simon's attentiveness. I will share your lovely feedback with him and the rest of our Ambassadors as it is always encouraging to know our guest had a Magnifique time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
T. F. Couples - 14/01/2018
« Great stay »

Polite helpful staff Fantastic rooms

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour T. f., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. I am happy to hear that you enjoyed a comfortable stay with us and that our Ambassadors' attentiveness was a highlight during your visit. Thank you again for sharing your experience, and we look forward to the privilege of welcoming you back to our beautiful town. Kindest regards, Elizabeth Torres-Green Guest Relations Executive

AccorHotels certified review
Mrs W. Families - 11/01/2018
« A pleasant stay »

We were welcomed by an effective reception staff

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mrs. W., We very much appreciate your comments regarding your stay at the Sofitel Queenstown Hotel and Spa. It is a pleasure to learn that the Front Office Team gave you such a warm welcome. We appreciate you sharing your comments and look forward to the opportunity of welcoming you back. Sincerely, Elizabeth Torres-Green Guest Relations Executive

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