Hotel - Sofitel Queenstown Hotel and Spa
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Sofitel Hotel

Sofitel Queenstown Hotel and Spa Hotel

8 Duke Street  PO Box 1797 
9300  QUEENSTOWN
NEW ZEALAND

1,491 reviews
TripAdvisor Rating Based on 1,491 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Airport shuttle
    • QUEENSTOWN AIRPORT (Paying)
    • Queenstouw Int. and Dom. Airport (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)
    • Skating rink (Nearby)
  • Skiing
    • Ski school facilities (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French amenities.

  • 85 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,239 reviews

Our guest reviews for Sofitel Queenstown Hotel and Spa

100% certified reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,491 reviews
Certificate of excellence 2016
AccorHotels certified review
Shane Q. Families - 15/07/2017
« The rooms was fantastic but the house keeping was not good.  »

The staff were nice and the room was first class. the house keeping was the only issue as it was not that good.

AccorHotels certified review
Lidhia W. Families - 15/07/2017
« Ms  »

We are very impress with your concierge Maximilian Huhn who is very professional and has a very high standard of customer service. Please pass on our thank you to him because he has made our first trip to Queenstown very memorable and enjoyable.

AccorHotels certified review
Anonymous Business - 14/07/2017
« Great! »

Staff are always friendly and helpful. I love the feeling at the Sofitel Queenstown. Welcoming, warm and comfortable.

AccorHotels certified review
Karen Business - 13/07/2017
« Amazing service »

From checkin to check out we were made to feel very special even though they were very busy.

AccorHotels certified review
Lauren S. Couples - 12/07/2017
« Miss Lauren Salvato »

My partner and I stayed 3 nights here and were extremely happy with the service and our accomodation. All staff members were highly professional but very friendly and helpful. In prime location we will definately be back!

AccorHotels certified review
Andrew L. Couples - 11/07/2017
« The level of service was fantastic. »

Relaxing.

AccorHotels certified review
Jessie Couples - 09/07/2017
« Happy »

Good service and good room. I was disappointed to see you handing out free plastic bottles of water to every room. We are now in the age where there is a huge movement towards stopping the use of disposable plastic Bottles and I'm sure you can think way to give people water.

AccorHotels certified review
Anonymous Couples - 09/07/2017
« A very comfortable and pleasent stay »

A very comfortable and pleasent stay

AccorHotels certified review
Mike S. Couples - 09/07/2017
« Beautiful space of peace & tranquility. »

From walking through the door our Sofitel experience was as usual exceptional, we loved the staff, services, & of course the beautiful rooms & look forward to returning Regards Mike & Frances

AccorHotels certified review
Fraser K. Couples - 09/07/2017
« Very Enjoyable Experience »

Fantastic service, very friendly and an all round great 2 nights stay

AccorHotels certified review
Steven W. Families - 08/07/2017
« Very comfortable »

Enjoyable. Perfect location.

AccorHotels certified review
Rebecca Couples - 08/07/2017
« Centrally located and beautifully kept »

We stayed here for our honeymoon trip to Queenstown. Because it was our honeymoon the staff had given us champagne and a dessert in the room upon arrival. It was very kind and special for us. The room also has the most extraordinarily comfortable carpet, and a nice bathtub that actually cam fit two people. We really loved the room we stayed in.

AccorHotels certified review
Jenny Families - 07/07/2017
« We had a wonderful weekend. Great location, great staff, spacious room.  »

It was excellent thanks.

AccorHotels certified review
Nicki D. V. Couples - 06/07/2017
« Very good »

All staff we encountered were very pleasant and professional

AccorHotels certified review
Nicholas D. Families - 06/07/2017
« Excellent »

Everything was top of the range from food to room to service

AccorHotels certified review
Austin M. D. Families - 06/07/2017
« Excellent customer service »

The rooms were of a good quality, the food was excellent and the customer service was fantastic.

AccorHotels certified review
N H. Business - 03/07/2017
« The best massage I've ever had »

I always expect a step above with the Sofitel and this stay was no different. There were some very small problems with the room (the toilet flush is broken and clunks and jars quite loudly when pushed, the plug in the bath had the chrome plate peeling which was extremely sharp when stood on as I was getting out of the bath and cut my foot a tiny bit — however this was rectified within minutes after reporting and we had a new plug). A latex pillow we ordered smelled quite badly (like pee) but again rectified within minutes. A foam one we also got in was very clumpy. Some of the order in pillows definitely need a check on. The bed was plush and soft (love the feather topper, by the way there is a tiny hole in the side nearest the door near the pillows and feathers were appearing from nowhere). Everyone we dealt with was friendly, attentive and eager to help. There was exemplary service from a few people (emma? Girl who was 20, an aussie who is from QLD in the The Left Bank, and a male room attendant on the last couple of days who organised a knife for us when we brought back cheese and also was extremely prompt and apologetic with the plug- Max maybe?). The best thing was the massage I got on the Friday by Valeria. It was without question the best massage I've ever had. I broke my back almost 20 years ago so i've had many, many massages. I used to get 3 a week. I've seen more people than I can remember from massage therapists to osteos, physios, myotherapists, etc etc. She gave a better massage than anyone before. She had a unique manner that immediately calmed you down and she breathed deeply when she wanted you to breathe. I tend to be very talkative and find it hard to truly relax, with Valeria it was hard not to. I would quite honestly come back just to have another massage with her. (and I live in Melbourne) I also loved the steam room, it was lovely and very calming. I did notice that you are booked in for 30 minutes but the sign on the basin bench when you walk into your private room advises no more than 10 minutes and certainly it would be good to see some continuity here as it's confusing. 10 minutes was certainly the right amount for me but I do overheat quicker than the average bear :) The only qualm with the room in general (not counting maintenance as above) was that there wasn't enough light – for work on the desk it was very dark and even for getting dressed on an overcast morning there was no way to brighten up the light in the bedroom. It would have been nice to have extra light. We finished up unplugging the light on the desk and moving it onto the kitchen table so there was enough light for one person to work on their computer (with hard copy paper work that had to be read) so they also had the overhead light above them. A lovely room, the bathroom and bath are luxurious and well thought out. The TV above the bath doesn't work well when you are in it though - the angle of view makes the people's faces look like you are looking at an old photonegative, but a nice idea nonetheless. The shower had the best shower pressure. It was fantastic, lots of hot water. Loved the smell of your Hermes range of shower gels etc. Certainly the bathroom is one place the Sofitel excels. Overall experience was extremely good, especially keeping in mind that I do expect more from the Sofitel than I do for other brands, so I am entering expecting great things. We will definitely be back. We came purely for a helicopter flight so I could take photos over the glacier for my artwork and this was cancelled on each of the three days we were staying due to rain and fog, so being in your wonderful hotel saved the trip. Thanks for a great stay. Neroli Henderson (Booked under Colin Steel, room 614)

AccorHotels certified review
Craig C. Couples - 03/07/2017
« Outstanding  »

Every member of staff we encounted was engaged and clearly enjoying there jobs. My only criticism was at lunch on Friday our plates were never cleared after finishing our meal. We watched as a waitress recloth 5 tables around us and never once engaged us or looked to clear our table. After we waited 15-20 minutes, we left. i mentioned this to the Maitre D at the time of paying.

AccorHotels certified review
Jodie T. Couples - 03/07/2017
« Excellent customer focus and brilliant service. »

As above. The best customer experience I have had at a hotel for a long time.

AccorHotels certified review
Lim A. W. Families - 02/07/2017
« Awesome stay »

The staff was excellent and good service.

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