Hotel - Mercure Biarritz Centre Plaza Hotel
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Mercure Hotel

Mercure Biarritz Centre Plaza Hotel

10 avenue Edouard VII 
64200  BIARRITZ
FRANCE

461 reviews
TripAdvisor Rating Based on 461 reviews
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From 199.00 EUR Non member rate
From 189.05 EUR Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Thalassotherapy centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9 AM

Leisure and activities

  • Thalassotherapy centre
  • Massage  (Nearby)
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Rafting (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bowling (Paying, Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 7 meeting room(s)
See all services

Hotel location

Our rooms

From our spacious rooms decorated in art deco, choose a Standard Room with a sideways or full sea view.

  • 69 rooms
  • 41 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 6 family rooms
  • 10 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV Bouquet with Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Biarritz Centre Plaza Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 461 reviews
TripAdvisor review
barryrgibbs Couples - 29/05/2017
« Very comfortable and best location »

We could not fault the room and the welcome. The parking was very close and secure. Our only detrimental comment is that on 2 or 3 days (we think it was Thur and Fri) the breakfast service was well below the standard expected in a Mercure hotel. There were no plates and other items such as coffee spoons on the buffet were missing. The staff appeared to be disinterested and lacking supervision. When they did get going cleaning tables it was done next to us, so that we caught some of the spray cleaner. Other days the breakfast service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for choosing the Plaza Biarritz for your last stay and for your testimony. I will share your review with my breakfast team so that the service must be the same every day. I'm sorry for the quality drop you felt of the second or third day. I hope we will have the pleasure of welcoming you for your next stay in Biarritz. See you soon Best regards,

TripAdvisor review
Couples - 28/09/2016
« Super location »

Great location and car park make the Plaza a good choice for visiting Biarritz. Public areas are well furnished in Art Deco style but the soft furnishings ang decoration our Sea View room was looking a bit tired - the sofa bed could have done with replacing. Breakfast was super and the staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for choosing the Mercure Biarritz Plaza for your stay. I am glad you had a good time with us and you enjoyed especially the parking. It is a real satisfaction to read that you found the team helpful and that our breakfast was up to your expectations. We started a renovation program over the next 6 months of our rooms, I hope that we will have the opportunity to regain your confidence during your next stay. Best regards,

TripAdvisor review
Couples - 26/07/2016
« Terrific location »

Right behind the Casino, two minutes from the beach, but also only a very short walk into the heart of the town. So great food, terrific drinks and fine shopping only minutes away. Rooms are spacious and comfortable. Also, it's a lovely looking hotel with a lot of art deco features, so more stylish than other options.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for your message on Tripadvisor. Your satisfaction is our reward. Your compliments encourage us to maintain our efforts so that you are satisfied with your stay. I hope to welcome you very soon at your next stay at the Mercure President. Thank you again for your beautiful testimony, Best regards,

TripAdvisor review
Couples - 24/07/2015
« Excellent hotel in great location »

Hi we only stayed 1 night in the Mercure Plaza hotel but wish I had booked it for our previous 2 nights in this city We were greeted with courtesy and kindness on arrival from San Sebastian Our room was ready on arrival at about 12 30 and were pleasantly surprised to find that we qualified for free breakfast which was excellent. On check out we were so fortunate to meet a young woman who rang our bank for us to report a lost credit card when our mobiles would not connect to our bank. She would not take any payment for the call. We were so relieved as we had only just discovered my husband's card had been mislaid with his wallet.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for your message on Tripadvisor. My team joins me to tell you that we are grateful to you for taking the time to share your testimony. It is important for us, it reassures us in our quality approach. We recognize that this is important, and we need to be careful every day. Your satisfaction is important. We hope you have been able to resolve your worries documents. While waiting to see you next time at the Mercure Plaza Biarritz, Best Regards,

TripAdvisor review
Couples - 02/07/2015
« Disappointing »

We checked in and went to our room only to find that the hotel's hot water system had failed earlier in the day. We weren't made aware of this when we checked in at Reception. We were left to find out for ourselves. A promised 1 hour wait turned out to be 3 hours. Common courtesy demans better information at check-in. The hotel certainly has art-deco charm but in our room the art-deco charm spolled by decrepit wood frame french windows and totally out of style 1970's aluminium framed sliding secondary glazing. Opening the french windows and the secondary glazing was a struggle. A 4* hotel should have decent windows surely. Buffet breakfast was poorly stocked. Menu promised viennoiseries were absent for the 4 days of our stay. Fruit salad was good on day 1 but decended to citrus only on day 4.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, I read your email and I am sincerely sorry that your stay was not up to your expectations. I will certainly give a feed back of your comments to the technical service, which will be préciseuses during the renovations planned soon. Regarding the problem of hot water, we did as soon as possible in view of the importance of reparations. We apologize for any inconvenience you have experienced. Best Regards,

TripAdvisor review
Ian P Couples - 27/04/2015
« Perfect position »

This hotel is positioned 50 yards from the entrance to the beach and 20 yards from the bus station where we disembarked from San Sebastian. It is in an older building, but has been converted to a high standard. The room we had (standard) was very spacious with a comfortable bed and good bathroom. The breakfast was superb - make sure you go for the freshly squeezed juice in the coolers - with a wide choice. The only qubble was that our room was a bit warm. We adjusted to a/c but it was still warm for sleeping. Otherwise really good.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for the message written on Tripadvisor. Your testimony encourages us in our efforts to maintain this quality you are looking for, staying in our hotel. My team joins me and hope to see you soon at Mercure Biarritz Plaza Centre during your next visit to Biarritz. Best regard,

TripAdvisor review
Occit46 Couples - 05/01/2015
« ll running »

Well located downtown with sea view. Close to beach and all areas of interest. The only point to improve is the breakfast because of lack of staff. All runing, for renewing the few items proposed. Staff very professional.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, All my staff join to me to thank you about your testimony wrote on Tripadvisor. Such message motivates us in keeping this quality you are looking for in staying in our hotel. You can be sure that we will thinking about how to be less stressed during the service. I hope to welcome you for your next visit in Biarritz, of course at the Mercure Plaza. Best regards,

TripAdvisor review
LondonSCoast Couples - 13/05/2014
« Great location, but could do better »

This hotel has a great location, near the beach and shops and restaurants of Biarritz, and has an authentic art deco design, dating from the 1930's. However, It is rather shabby. Our 'superior ocean view' room was large, and did have a lovely view, but was in need of decoration. A major problem was that the air conditioning did not work, and because of the noisy street at the front of the hotel, the window had to be left closed at night. Thus very uncomfortable. Probably best to avoid paying extra for this type of room.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, You took the time to give us your opinion about your stay in our hotel, and we thank you. Sorry that the service did not respond fully to your expectations and please accept our deepest apologies. Concerning the air conditionning, you can believe me that it is not easier to set the cooled air. On this period the days are not the same. For a couple of hot days we still have a lot of days (as today : 20 of may) with a temperature no more than 15° in the hotest of the day. We do our best to be in line with the average temperature of the month. Thank you for your understanding, Looking forward to welcoming you shortly, Yours sincerely

TripAdvisor review
Couples - 14/03/2014
« Overnight EnRoute »

Very centrally located hotel with secure if a little expensive car park. This was only a one night stay en-route to Portugal. Breakfast was very well presented. No restaurant for the evening but plenty to choose from locally.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly, may be on your back way from Portugal. Yours sincerely,

TripAdvisor review
IanandJanice_12 Friends getaway - 15/01/2014
« Biarritz for Relaxation »

Biarritz is a friendly and relaxed destination for a winter weekend break. There are plenty of places to eat and drink, even out of season and the weather is generally good (at least much better than the UK) with two top 14 Rugby Union sides within a 6km radius there is always sport to watch too. The Mercure Biarritz Centre Plaza is a well appointed friendly hotel in the heart of the town. A great place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, You took the time to give us your opinion about your stay at the Mercure Plaza, and we thank you. My team and I are very grateful for your remarks. Thank you especially for the comments you made about the area of Biarritz and his benefits as well your comments about our hotel and his location. Looking forward to welcoming you shortly, Yours sincerely,

TripAdvisor review
Russell D Couples - 12/01/2014
« Credit to Mercure »

As previous, the best Mercure we have stayed in so far. Staff very helpful, beyond expectations. Still a shame not a full evening restaurant service however plenty of excellent choice on the door step.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Concerning the restaurant service, we are sorry that this service did not respond fully to your expectations. In fact, we offer a range of snacks at the bar or by roomservice, but it is true that the hotel has no restaurant. Looking forward to welcoming you shortly, Yours sincerely,

TripAdvisor review
marcruis Solo travel - 06/09/2013
« Great place to stay. »

Very friendly staff. Great location near the beach (5min walk) and city center. The hotel has an old art deco look. The room was well maintained and equipt. Not too big but for a short stay sufficient. Free internet worked well but needed to be refreshed every 3 hrs.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly, Yours sincerely,

TripAdvisor review
Solo travel - 01/07/2013
« Excellent Service, shame about the peeling paintwork »

I stayed for 1 night in June, I had asked for a room on the 1st/2nd floor but was booked into the 5th, however the receptionist changed this straight away. I found the staff very helpful, my only reservation is that due to using the yellow/cream art deco paint the room looked a bit dirty and some of the paintwork seemed to be peeling off. Couldn't find out if this was a refurbished room or not but the room felt a bit worn. Comfy bed though and slept well so for 1 night was fine. Excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly, Yours sincerely,

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