Hotel - Mercure Biarritz Centre Plaza Hotel
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Mercure Hotel

Mercure Biarritz Centre Plaza Hotel

10 avenue Edouard VII 
64200  BIARRITZ
FRANCE

464 reviews
TripAdvisor Rating Based on 464 reviews
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Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Thalassotherapy centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9 AM

Leisure and activities

  • Thalassotherapy centre
  • Massage  (Nearby)
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Rafting (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bowling (Paying, Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 7 meeting room(s)
See all services

Hotel location

Our rooms

From our spacious rooms decorated in art deco, choose a Standard Room with a sideways or full sea view.

  • 69 rooms
  • 41 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 6 family rooms
  • 10 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV Bouquet with Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 723 reviews

Our guest reviews for Mercure Biarritz Centre Plaza Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 464 reviews
AccorHotels certified review
Anonymous Families - 15/08/2017
« Excellent »

Very friendly. Only almost issue was the parking spot reserved in advance. We were not told during the reservation process that is was on a first come first serve basis. We arrived very late and were told there were no more spots available. The shock on my husband's face managed to get us a spot.

AccorHotels certified review
Anonymous Friends - 14/08/2017
« good location - excellent staff- housekeeping needs improvement »

Excellent staff response to any inquiry - poor housekeeping re carpet cleaning both in room - not vaccumed once and in common corridors and stairs - not vaccumed daily and this is too bad as the carpet quality and design is exceptional very diasappointed that a 4 star hotel did not have a common computer section for guest ruse - first time that this service is not available from my many travels In Europe

AccorHotels certified review
Julie Couples - 18/07/2017
« Restful and relaxing »

Conveniently located and easy to find after bus ride from the train station. Upgraded room. Helpful reception staff who were able to assist with enquiries.

AccorHotels certified review
Anonymous Business - 15/07/2017
« Great ocean view »

Nice location down in the middle of all the shops and dining. I loved the view from my room. Reception was great and breakfast was too.

TripAdvisor review
barryrgibbs Couples - 29/05/2017
« Very comfortable and best location »

We could not fault the room and the welcome. The parking was very close and secure. Our only detrimental comment is that on 2 or 3 days (we think it was Thur and Fri) the breakfast service was well below the standard expected in a Mercure hotel. There were no plates and other items such as coffee spoons on the buffet were missing. The staff appeared to be disinterested and lacking supervision. When they did get going cleaning tables it was done next to us, so that we caught some of the spray cleaner. Other days the breakfast service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for choosing the Plaza Biarritz for your last stay and for your testimony. I will share your review with my breakfast team so that the service must be the same every day. I'm sorry for the quality drop you felt of the second or third day. I hope we will have the pleasure of welcoming you for your next stay in Biarritz. See you soon Best regards,

AccorHotels certified review
Anonymous Business - 27/01/2017

Very warm and smiling welcome, the room was comfortable, if a little worn at the edge, the shower needs some handrails, but it's a comfortable, friendly hotel/

AccorHotels certified review
Anonymous Couples - 10/12/2016

J adore cet hotel

AccorHotels certified review
Anonymous Couples - 03/12/2016

agreable

AccorHotels certified review
Anonymous Friends - 05/11/2016

2 Over night stops travelling to and from Costa Del Sol Spain, found the rooms to be comfortable, good shower, breakfast was fine the hotel bar was not so good not much choice for draft beer and not a lot sold so the beer was tangy, not nice. The bar closed early which was not much of a disapointment as the beer was poor.

AccorHotels certified review
Anonymous Families - 01/11/2016

No main issues. Hotel was rather clean. Breakfast was disappointing in quality. No fresh orange juice, viennoiserie felt like they were frozen instead of coming from a good bakery nearby. Also staff was running like headless chickens and able to help my partner who took her breakfast on her own and our 14 month old baby. Shewould have like to have a top up on coffee for example but no staff offered her any attention. That wasalso disappointing. Other than that staff was nice and helpful

AccorHotels certified review
Anonymous Business - 29/10/2016

Our stay in the Mercure Biarritz Centre Plaza was very good. The hotel was very well presented and staff were helpful and polite. Wifi was very good and the room on the whole was very good.

AccorHotels certified review
Anonymous Couples - 17/10/2016

Nice room but getting a bit tired but very comfortable

AccorHotels certified review
Anonymous Solo - 03/10/2016

To summarize in one sentence, this is a 3-star hotel in a 5-star location. The location and the view is great. The hotel facilities themselves are dated/asking for renovation and the amenities are at a 3-star level at best. Toiletries are too basic: just a bar of soap and a squeeze bottle of all-purpose gel in the shower. Visible dust/dirt on the lamps in the room. Walls/ceilings show signs of age. Furniture and carpeting look like they haven't been replaced in decades. Front desk staff was extremely helpful and nice. So was the bar staff. But the food/drinks options are an embarrassment, considering the wealth of great options in Basque Country.

AccorHotels certified review
Anonymous Couples - 30/09/2016

The location is great and having a car park is a real bonus Breakfast was very good Hotel public areas are well furnished Our Sea Facing room could best be described as Shabby Chic - the soft furnishings and carpets were looking tired and the sofa could have done with being replaced The room would have benefitted from re-painting. The spaces between the secondary double glazing and the outside glazed widow were dirty but probably very difficult to keep clear of dust and dead insects The bathroom was well fitted and equiped

TripAdvisor review
Couples - 28/09/2016
« Super location »

Great location and car park make the Plaza a good choice for visiting Biarritz. Public areas are well furnished in Art Deco style but the soft furnishings ang decoration our Sea View room was looking a bit tired - the sofa bed could have done with replacing. Breakfast was super and the staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for choosing the Mercure Biarritz Plaza for your stay. I am glad you had a good time with us and you enjoyed especially the parking. It is a real satisfaction to read that you found the team helpful and that our breakfast was up to your expectations. We started a renovation program over the next 6 months of our rooms, I hope that we will have the opportunity to regain your confidence during your next stay. Best regards,

AccorHotels certified review
Anonymous Couples - 26/09/2016

Difficult to find, initially, due to many roads being barred off due to a market taking place. Would have been easier if we'd had immediate access to the hotel car park which we'd not known about and was very useful. Room very nice, lift broke down, only operating to 4th floor, we were on the 5th. OK for arriving, but hard work departing. Room & facilities very nice. I think the breakfast is too expensive and also I know at some Mercures, over 60s get free breakfast (the President does, don't know if the Plaza does, but it's extremely difficult to arrange it, anyway!

AccorHotels certified review
Anonymous Families - 01/09/2016

Good hotel, comfortable rooms and very clean

AccorHotels certified review
Anonymous Couples - 28/08/2016

Room requires modernization. It was not properly cleaned on the time if arrival ( 21.00) It was necessary to apply for new towels.

AccorHotels certified review
Anonymous Friends - 22/08/2016

Ideal location, friendly and helpful staff, room and bathroom clean. Parking and breakfast relatively expensive Small refurbishments and paintings needed

AccorHotels certified review
Anonymous Couples - 21/08/2016

We had poor quality service and a lack of quality provision of bathroom items eg towels etc

Our most recent 20 reviews
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