Hotel - Mercure Biarritz Centre Plaza Hotel
Mercure Hotel Mercure Hotel

Mercure Biarritz Centre Plaza Hotel

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4.0/5 233 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 169.00 EUR Non member rate
From 169.00 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 13  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9 AM (Paying)
    • LATE CHECK-OUT UP TO 5 PM (Paying)

Leisure and activities

  • Massage  (Nearby)
  • Babysitting on request
  • Beach and water sports
    • Rafting (Paying)
    • Snorkelling/Scuba diving center (Paying)


  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Our rooms

From our spacious rooms decorated in art deco, choose a Standard Room with a sideways or full sea view.

  • 69 rooms
  • 41 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV Bouquet with Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,158 reviews

Our guest reviews for Mercure Biarritz Centre Plaza Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 233 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Couples - 12/06/2018
« old fashioned glamour »

ideally situated for people watching and sight-seeing. the hotel is decorated in thirties style and was just wonderful. The staff were very helpful and provided maps and information of places to visit. An absolutely wonderful experience and can't wait to return.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, It is a pleasure to read your testimony and my team and I, are delighted that your stay has gone well. Your satisfaction is important. Thank you for choosing the Mercure Plaza Biarritz for your stay in the Basque Country. We hope to welcome you again, Regards,

AccorHotels certified review
Mrs L. W. Couples - 04/06/2018
« MRS Linda W. »

absolutely wonderful, staff couldn't be more helpful.

AccorHotels certified review
Neil M. Couples - 03/06/2018
« Perfectly placed, but a bit lacking in personality »

Room was very nice and well serviced; hotel is ideally situated for seeing Biarritz; some staff were helpful (especially Pascal behind the bar and Dominique at Breakfast), but reception staff seemed a bit isolated and remote from guests.

AccorHotels certified review
Malcolm Couples - 22/05/2018
« A brief visit to see the town »

An old hotel with plenty of character which has been modernised to a certain degree. Located at the end of the town overlooking the sea it is an ideal location for a short stay. Breakfast was included in the price, it was very good, hot and with plenty of choice. There isn't a restaurant but the bar did snacks, unfortunately it closes at 10 p.m. so not good for a late arrival or if you wanted a nightcap. As Accor members we are entitled to a free drink on arrival, all over the world we get one each, in France, for some reason which can not be explained, only one is given. The bedroom was very hot as the air conditioning was not working; the weather had been cold the week before so the hotel had turned it off, they controlled the whole building. When we spoke to reception they suggested we opened the window, other guests had been told the same thing.

AccorHotels certified review
Richard Friends - 21/05/2018
« Chic accommodation in great location. »

We enjoyed our stay at the Mecure Biarritz Centre Plaza very much. I specifically chose to stay with you because of the reviews I had seen online. I was attracted to the Art Deco style reported, but also because of the helpful service reported about the staff. Our experience lived up to the reviews. The Hotel is a great example of the Art Deco style and the staff we dealt with were all helpful and courteous.

AccorHotels certified review
Liam Couples - 11/05/2018
« Very attractive hotel, centrally located »

Staff very friendly. Beautiful room, great tv. Great location near shops and one minute's walk to seafront.

AccorHotels certified review
John Couples - 07/05/2018
« Great views and good service very close to beach »

Good experience with friendly staff especially Pascal who tolerated my bad French.

AccorHotels certified review
Anonymous Business - 22/04/2018
« Difficult »

There was no air conditioning and the windows were sealed. The temperature in the room was much higher than 30 degrees without any fresh air.. The Barman was very helpful in forcing the windows in the bathroom open but Mercure should invest in a reliable, safe and flexible air conditioning system before somebody dies !

AccorHotels certified review
Christopher V. Business - 20/04/2018
« Superb »

Checkin excellent, lady very helpful.rooms excellent. Breakfast excellent.

AccorHotels certified review
Jean H. Solo - 14/04/2018
« as expected »

I would underline the absolutely welcoming personnel

AccorHotels certified review
Anonymous Couples - 19/03/2018
« A comfortable room with sea view in great location »

The room was very nice, the view good and the bed comfortable - the most important things. However the bath towels were small and rather thin and the shampoo and shower gel were not renewed each day.

AccorHotels certified review
Joan K. Solo - 27/02/2018
« short break! »

Great hotel, lovely service. The only problem is that I reserved online via your website for the price of 113 euros, and was billed 129 upon checkout. I had another problem with accord, last summer I reserved, paid, and had to cancel in San Sebastian. There was nothing on internet to indicate that I could not cancel. The hotel on the phone tomd me the reservation was canceled and I would be reimbursed. This of course never happend. So in fact your internet reservation system is actually dishonest. Votre system de réservation par interent est frauduleuse. C'est la dernière fois que je réserve chez vous hélas, dommage car j'aime vos hotels. Last time Ill reserve with you, which is too bad, because I like your hotels!

TripAdvisor review
Couples - 11/02/2018
« Wonderful quirky hotel love it! »

Wow what a hotel, love the decor and fixtures fittings, the lift amused not only us the humans but our two jack Russell who couldn't believe they could see each level as the lift went up and down. Receptionist was great she recommended us a restaurant to cater for us with our dogs and even phoned to make our reservation.breakfast was good. Lovely clean room. Will definitely like to return 1 day.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for choosing the Plaza for your visit to Biarritz. Our greatest reward is your satisfaction and if in addition your two Jack Russel liked the glass side of the elevator we are delighted. I am very sensitive to your comment on the welcome and service you received from my team as well to have enjoyed the breakfast. It is with great pleasure that we will welcome you for your next stay at the Plaza. See you soon, Regards,

AccorHotels certified review
Claude M. Couples - 10/02/2018
« Excellent staff and welcome »

Very good

AccorHotels certified review
Mike E. Couples - 30/01/2018
« A beautiful art deco hotel, right in the centre of things. »

Comfortable and very enjoyable.

AccorHotels certified review
Claude N. S. Solo - 21/01/2018

It is a wonderful hotel, a palace with a homy feel. The bedrooms are quite big. The good size for any hotel room. The bed is excellent. What I do not get is the reason why the receptionist had me signed a prepayment form with a pencil

AccorHotels certified review
Xavier Families - 01/01/2018
« Pleasant stay »

The Plaza hotel is very well situated in Biarritz, close to the see and the centre. The people there are nice and willing to help. The rooms are quite large and comfortable. Eating a snack at the bar might be tricky because they are clearly understaffed but they the do their best to serve you with a reasonable delay.

AccorHotels certified review
Stephen L. Couples - 14/11/2017
« Perfectly relaxing »

Friendly, welcoming staff. Cool layout of the hotel and furnishings. Perfect location.

AccorHotels certified review
Anonymous Couples - 10/11/2017
« Correcto »


AccorHotels certified review
Peter W. Couples - 19/10/2017
« Col Peter L. »

All the staff from Mme Thuy, Celine, Chantal and others including the barman, breakfast hostesses and room set-up staff were absolutely fabulous. Professional, attentive and very helpful. We loved our room and plan to return for our next visit. Breakfast was excellent and we altogether thoroughly enjoyed out stay in your centrally located and wonderful hotel. Thank you very much, Peter and Marilee

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