Hotel - Mercure Biarritz Centre Plaza Hotel
Mercure Hotel Mercure Hotel

Mercure Biarritz Centre Plaza Hotel

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4.0/5 226 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 94.05 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day

Leisure and activities

  • Thalassotherapy centre
  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Rafting (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bowling (Paying, Nearby)


  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 7 meeting room(s)
See all services

Our rooms

From our spacious rooms decorated in art deco, choose a Standard Room with a sideways or full sea view.

  • 69 rooms
  • 41 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 6 family rooms
  • 10 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV Bouquet with Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,094 reviews

Our guest reviews for Mercure Biarritz Centre Plaza Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 226 reviews
AccorHotels certified review
Jean H. Solo - 14/04/2018
« as expected »

I would underline the absolutely welcoming personnel

AccorHotels certified review
Anonymous Couples - 19/03/2018
« A comfortable room with sea view in great location »

The room was very nice, the view good and the bed comfortable - the most important things. However the bath towels were small and rather thin and the shampoo and shower gel were not renewed each day.

AccorHotels certified review
Joan K. Solo - 27/02/2018
« short break! »

Great hotel, lovely service. The only problem is that I reserved online via your website for the price of 113 euros, and was billed 129 upon checkout. I had another problem with accord, last summer I reserved, paid, and had to cancel in San Sebastian. There was nothing on internet to indicate that I could not cancel. The hotel on the phone tomd me the reservation was canceled and I would be reimbursed. This of course never happend. So in fact your internet reservation system is actually dishonest. Votre system de réservation par interent est frauduleuse. C'est la dernière fois que je réserve chez vous hélas, dommage car j'aime vos hotels. Last time Ill reserve with you, which is too bad, because I like your hotels!

TripAdvisor review
Couples - 11/02/2018
« Wonderful quirky hotel love it! »

Wow what a hotel, love the decor and fixtures fittings, the lift amused not only us the humans but our two jack Russell who couldn't believe they could see each level as the lift went up and down. Receptionist was great she recommended us a restaurant to cater for us with our dogs and even phoned to make our reservation.breakfast was good. Lovely clean room. Will definitely like to return 1 day.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for choosing the Plaza for your visit to Biarritz. Our greatest reward is your satisfaction and if in addition your two Jack Russel liked the glass side of the elevator we are delighted. I am very sensitive to your comment on the welcome and service you received from my team as well to have enjoyed the breakfast. It is with great pleasure that we will welcome you for your next stay at the Plaza. See you soon, Regards,

AccorHotels certified review
Claude M. Couples - 10/02/2018
« Excellent staff and welcome »

Very good

AccorHotels certified review
Mike E. Couples - 30/01/2018
« A beautiful art deco hotel, right in the centre of things. »

Comfortable and very enjoyable.

AccorHotels certified review
Claude N. S. Solo - 21/01/2018

It is a wonderful hotel, a palace with a homy feel. The bedrooms are quite big. The good size for any hotel room. The bed is excellent. What I do not get is the reason why the receptionist had me signed a prepayment form with a pencil

AccorHotels certified review
Xavier Families - 01/01/2018
« Pleasant stay »

The Plaza hotel is very well situated in Biarritz, close to the see and the centre. The people there are nice and willing to help. The rooms are quite large and comfortable. Eating a snack at the bar might be tricky because they are clearly understaffed but they the do their best to serve you with a reasonable delay.

AccorHotels certified review
Stephen L. Couples - 14/11/2017
« Perfectly relaxing »

Friendly, welcoming staff. Cool layout of the hotel and furnishings. Perfect location.

AccorHotels certified review
Anonymous Couples - 10/11/2017
« Correcto »


AccorHotels certified review
Peter W. Couples - 19/10/2017
« Col Peter L. »

All the staff from Mme Thuy, Celine, Chantal and others including the barman, breakfast hostesses and room set-up staff were absolutely fabulous. Professional, attentive and very helpful. We loved our room and plan to return for our next visit. Breakfast was excellent and we altogether thoroughly enjoyed out stay in your centrally located and wonderful hotel. Thank you very much, Peter and Marilee

TripAdvisor review
Couples - 16/10/2017
« A little disappointing »

Our overall feeling was that the hotel merited perhaps 3 1/2 stars. The reception was consistently helpful if not well up on some tourist information. Service in general was good. The breakfast was adequate but could have had more variety in bread, fruit & jam supplies. The main bedroom window opening was awkward & needs refurbishing, the bathroom window dressing was rather crude as was the furniture

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for your testimony on tripadvisor and regret that the whole of our service did not live up to your expectations. However, I am delighted that you appreciated the professionalism of my teams and the overall quality of service. I took note of your remark about the breakfast. Hopefully we will have the pleasure of welcoming you back to the Hotel Plaza de Biarritz. See you soon, Regards,

TripAdvisor review
Couples - 14/10/2017
« Location »

What a fantastic place! Huge bedroom with sea view - lots of art deco features - parking too. Chantal on reception was very helpful and courteous. Had drink in very atmospheric bar - great bar man - and watched world go by!

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for this beautiful comment and the attention you pay to everyone, especially Chantal and our barman. Once again thank you for choosing the Plaza for your last stay in Biarritz. I am delighted that the atmosphere of the hotel has been enjoyed as well as the friendliness of our bar. We hope to see you at the Plaza hotel for your next stay in Biarritz Regards,

AccorHotels certified review
Deborah B. Couples - 09/10/2017
« Nice hotel, great location, just one issue - got locked out of the hotel! »

Overall very nice hotel, nice room, fantastic location. We were not told at check-in that the front doors locked at any time late in the evening. We returned back to the hotel after visiting the casino at about 1:30am and the front doors were locked. We rang the bell over and over but nobody came out. We knocked on the doors, and nothing happened. Finally we went around to the bar entrance and were able to attract someone's attention and he let us in. We were told the next day that the bell was out of service! This would have been useful information to have been told when we checked in!!

AccorHotels certified review
Samuel M. Couples - 01/10/2017
« Super hotel. »

Hotel is well located within a few minutes walk from shops, beach and bus stops. Hotel is excellent with great staff who were all very pleasant and helpful. Good seafacing room but only downside was traffic noise during night due to traffic lights in front of hotel. Braderie didn't help when setting up stalls from 5 a.m. Soundproofed windows would help. I would definitely return to the Plaza but would book an equivalent rear room.

AccorHotels certified review
Tom Couples - 28/09/2017
« A very central location and a very comfortable hotel »

We had a nice room with a comfortable bed and a well appointed bathroom. The TV was huge with good HD channels.

TripAdvisor review
Bruno90 Couples - 28/09/2017
« Good stay at Plaza Biarritz. »

Lovely hotel in centre of Biarritz. Hotel is well located 2 mins from shops, beach and promenade. Staff in hotel are very helpful and pleasant. Only downside is traffic noise from the seafacing rooms, caused by the traffic lights.Soundproof windows would be beneficial. Apart from that we would book again but with a rear facing room.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, I thank you for your testimony on tripadvisor, We are delighted you had a pleasant stay with us! I am very happy to read that you mentioned that the staff are helpfull and pleasant as well you had enjoy the situation of the hotel in the center of Biarritz. We look forward to welcoming you back on your next trip to Biarritz, Regards,

AccorHotels certified review
Anonymous Families - 05/09/2017
« confortable »

confortable et impersonnelle

AccorHotels certified review
Luis V. Families - 27/08/2017
« Très satisfait sauf.... »

I would like to mention the fact that our stay was really nice (first time for my family actually), however, I am not happy for the fact that I had to pay 50€ for my son of 5 years old as in none of the Hotel Accor Group, children below 12 are exempted to pay any fee. I even discuss the same with other Accor hotel ( after Biarritz we went in other Accord Group) and they were shocked about that. I believe this is mystake of the reservation/reception desk that can be corrected.

AccorHotels certified review
Hazel B. Friends - 20/08/2017
« hazel B. »

friendly and helpful staff good room excellent breakfast and all in a very good spot for enjoying Biarritz

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