Hotel - Mercure Biarritz Centre Plaza Hotel
Mercure Hotel Mercure Hotel

Mercure Biarritz Centre Plaza Hotel

4.0/5 277 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9 AM (Paying)
    • LATE CHECK-OUT UP TO 5 PM (Paying)

Leisure and activities

  • Massage  (Nearby)
  • Babysitting on request
  • Beach and water sports
    • Rafting (Paying)
    • Snorkelling/Scuba diving center (Paying)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Our rooms

From our spacious rooms decorated in art deco, choose a Standard Room with a sideways or full sea view.

  • 69 rooms
  • 41 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV Bouquet with Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,335 reviews

Our guest reviews for Mercure Biarritz Centre Plaza Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 277 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Carol M. Couples - 09/10/2018 AccorHotels certified review
« Very friendly,clean,and we would go back ! »

Will book again, but the hotel is fairly booked for June 2019?

Christopher M. Business - 04/10/2018 AccorHotels certified review
« The staff was very good and extremely helpful. location was superb »

The staff at the desk specifically Chantal was very helpful in finding things and getting help for schedules

Anonymous Families - 02/10/2018 AccorHotels certified review
« excellent »

excellent

Anonymous Couples - 12/09/2018 AccorHotels certified review

Great location and good breakfast, but: - The room was not ready for check-in at 15:00; - The bar was closed on Saturday evening at 22:15. The reception did not even want to give two beers; - No late check-out was possible even with the platinum card.

David Couples - 11/09/2018 AccorHotels certified review
« Great Hotel »

Great location, lovely room and super helpful staff. Good parking also.

Robert A. S. Families - 05/09/2018 AccorHotels certified review
« Happy to have stayed at the Mercure Hotel »

I spent one week with my dog at the hotel. Most days were in the room on my laptop, working. Sadly, I missed going outside into the nice weather throughout the week. Nevertheless, the bed and bathroom were comfortable. Also, there was a bluetooth speaker on the table next to the bed which I was able to use with my Spotify account! Front desk staff were were nice and helpful. I enjoyed speaking with eachh and everyone on their different shifts. Housekeeping visited my hotel room daily, and was very cordial with their help in changing the bed sheets daily - as my dog was sleeping on the corner of the bed. Housekeeping additionally cleaned the bathroom and thoroughly vacuumed the whole room to ensure all of dog hair was gone. Thus, I enjoyed my time in the clean room and the general disposition of all of the housekeeping staff who I met. I do wish the Mercure Hotel had a better TV service, more comfortable working station, and better internet service setup. As I am required to use a VPN for my work and I have the capability to run it from my computers from anywhere, I could not get it to work with the internet service provider of the hotel. The ISP kicked me off of its network each and every time I tried to use it. The TV channels only offered my programming in French. Although, I understand a fair amount of French to watch frnch television, I might have expected more from such a hotel that clearly attracts people from around the world who may only speak English or limited french.

Sheila P. Couples - 01/09/2018 AccorHotels certified review
« Great service and hotel »

Right from our arrival to departure we had great service.

Anonymous Couples - 16/08/2018 AccorHotels certified review

Hotel is centrally located, being a good base for exploring Biarritz and the area. We expected though a higher attention to details in the room: electric cable not properly working next to the bed, no aeration in the bath room leading to towels remaining wet all day long, paint issues in the bath room. Upon arrival, we’ve been informed of a drop off area in fro t of the hotel, which at the end is only a small parking space, not signed ie not visible from the outside.

Dean W. Couples - 08/08/2018 AccorHotels certified review
« Mr Dean W. »

Extremely pleasant experience. Very helpful, friendly staff. Extremely comfortable room. Fantastic breakfasts.

Matt Couples - 06/08/2018 AccorHotels certified review
« Wonderful hotel, staff, experience & location! »

Wonderful hotel, staff, experience & location!

Oscar Couples - 05/08/2018 AccorHotels certified review
« Beautiful cute art deco hotel in the centre of Biarritz »

Beautifully decorated rooms in keeping with art deco. All it needs is a rooftop pool.

V. Business - 01/08/2018 AccorHotels certified review
« Great »

Beautiful French style decorated Hotel. Great service and friendly staff!

Pete A. M. Couples - 21/07/2018 AccorHotels certified review
« A character hotel in a great location »

A nice hotel which was especially suited to discover the delights of Biarritz

Sheila Couples - 17/07/2018 AccorHotels certified review
« Excellent »

Comfortable hotel nicely decorated hotel with a good location. Breakfasts were good. Friendly staff. Nice bar. Shame the welcome drink was only for one person. Normally we get a drink for both people.

Anonymous Couples - 15/07/2018 AccorHotels certified review
« Positiva »

Positiva

Korina Business - 30/06/2018 AccorHotels certified review
« Business travel - wifi service and A/C disappointing »

Room was ok, bathroom towels are quite small and very thin. Could work on the size and texture for how pricy the room was. WIFI is terrible, would constantly kick us out, gave up on it, and decided to instead go to a coffee house to get my emails. These rooms have no A/C it is more of a vent blowing somewhat cold air. Had to open windows in room at night, however, there are no screens. So had to either sacrifice bugs and street noise or warm air in room. Could improve in the A/C, towels and WIFi. Hotel location was great..

Anonymous Couples - 22/06/2018 AccorHotels certified review
« Excellent room and service »

We had a lovely room with a beautiful view of the sea. We had full breakfast each day and enjoyed it very much. Service from all the hotel staff was excellent

Couples - 12/06/2018 TripAdvisor review
« old fashioned glamour »

ideally situated for people watching and sight-seeing. the hotel is decorated in thirties style and was just wonderful. The staff were very helpful and provided maps and information of places to visit. An absolutely wonderful experience and can't wait to return.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, It is a pleasure to read your testimony and my team and I, are delighted that your stay has gone well. Your satisfaction is important. Thank you for choosing the Mercure Plaza Biarritz for your stay in the Basque Country. We hope to welcome you again, Regards,

Mrs L. W. Couples - 04/06/2018 AccorHotels certified review
« MRS Linda W. »

absolutely wonderful, staff couldn't be more helpful.

Neil M. Couples - 03/06/2018 AccorHotels certified review
« Perfectly placed, but a bit lacking in personality »

Room was very nice and well serviced; hotel is ideally situated for seeing Biarritz; some staff were helpful (especially Pascal behind the bar and Dominique at Breakfast), but reception staff seemed a bit isolated and remote from guests.

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