Hotel - Mercure Biarritz Centre Plaza Hotel
Mercure Hotel Mercure Hotel

Mercure Biarritz Centre Plaza Hotel

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4.0/5 520 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 89.00 EUR Non member rate
From 84.55 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 13  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9 AM

Leisure and activities

  • Thalassotherapy centre
  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Rafting (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bowling (Paying, Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 7 meeting room(s)
See all services

Our rooms

From our spacious rooms decorated in art deco, choose a Standard Room with a sideways or full sea view.

  • 69 rooms
  • 41 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 6 family rooms
  • 10 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV Bouquet with Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 873 reviews

Our guest reviews for Mercure Biarritz Centre Plaza Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 520 reviews
AccorHotels certified review
Stephen L. Couples - 14/11/2017
« Perfectly relaxing »

Friendly, welcoming staff. Cool layout of the hotel and furnishings. Perfect location.

AccorHotels certified review
Anonymous Couples - 10/11/2017
« Correcto »

Amables

AccorHotels certified review
Peter W. Couples - 19/10/2017
« Col Peter L. »

All the staff from Mme Thuy, Celine, Chantal and others including the barman, breakfast hostesses and room set-up staff were absolutely fabulous. Professional, attentive and very helpful. We loved our room and plan to return for our next visit. Breakfast was excellent and we altogether thoroughly enjoyed out stay in your centrally located and wonderful hotel. Thank you very much, Peter and Marilee

TripAdvisor review
Couples - 16/10/2017
« A little disappointing »

Our overall feeling was that the hotel merited perhaps 3 1/2 stars. The reception was consistently helpful if not well up on some tourist information. Service in general was good. The breakfast was adequate but could have had more variety in bread, fruit & jam supplies. The main bedroom window opening was awkward & needs refurbishing, the bathroom window dressing was rather crude as was the furniture

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for your testimony on tripadvisor and regret that the whole of our service did not live up to your expectations. However, I am delighted that you appreciated the professionalism of my teams and the overall quality of service. I took note of your remark about the breakfast. Hopefully we will have the pleasure of welcoming you back to the Hotel Plaza de Biarritz. See you soon, Regards,

TripAdvisor review
Couples - 14/10/2017
« Location »

What a fantastic place! Huge bedroom with sea view - lots of art deco features - parking too. Chantal on reception was very helpful and courteous. Had drink in very atmospheric bar - great bar man - and watched world go by!

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for this beautiful comment and the attention you pay to everyone, especially Chantal and our barman. Once again thank you for choosing the Plaza for your last stay in Biarritz. I am delighted that the atmosphere of the hotel has been enjoyed as well as the friendliness of our bar. We hope to see you at the Plaza hotel for your next stay in Biarritz Regards,

AccorHotels certified review
Deborah B. Couples - 09/10/2017
« Nice hotel, great location, just one issue - got locked out of the hotel! »

Overall very nice hotel, nice room, fantastic location. We were not told at check-in that the front doors locked at any time late in the evening. We returned back to the hotel after visiting the casino at about 1:30am and the front doors were locked. We rang the bell over and over but nobody came out. We knocked on the doors, and nothing happened. Finally we went around to the bar entrance and were able to attract someone's attention and he let us in. We were told the next day that the bell was out of service! This would have been useful information to have been told when we checked in!!

AccorHotels certified review
Samuel M. Couples - 01/10/2017
« Super hotel. »

Hotel is well located within a few minutes walk from shops, beach and bus stops. Hotel is excellent with great staff who were all very pleasant and helpful. Good seafacing room but only downside was traffic noise during night due to traffic lights in front of hotel. Braderie didn't help when setting up stalls from 5 a.m. Soundproofed windows would help. I would definitely return to the Plaza but would book an equivalent rear room.

AccorHotels certified review
Tom Couples - 28/09/2017
« A very central location and a very comfortable hotel »

We had a nice room with a comfortable bed and a well appointed bathroom. The TV was huge with good HD channels.

TripAdvisor review
Bruno90 Couples - 28/09/2017
« Good stay at Plaza Biarritz. »

Lovely hotel in centre of Biarritz. Hotel is well located 2 mins from shops, beach and promenade. Staff in hotel are very helpful and pleasant. Only downside is traffic noise from the seafacing rooms, caused by the traffic lights.Soundproof windows would be beneficial. Apart from that we would book again but with a rear facing room.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, I thank you for your testimony on tripadvisor, We are delighted you had a pleasant stay with us! I am very happy to read that you mentioned that the staff are helpfull and pleasant as well you had enjoy the situation of the hotel in the center of Biarritz. We look forward to welcoming you back on your next trip to Biarritz, Regards,

AccorHotels certified review
Anonymous Families - 05/09/2017
« confortable »

confortable et impersonnelle

AccorHotels certified review
Luis V. Families - 27/08/2017
« Très satisfait sauf.... »

I would like to mention the fact that our stay was really nice (first time for my family actually), however, I am not happy for the fact that I had to pay 50€ for my son of 5 years old as in none of the Hotel Accor Group, children below 12 are exempted to pay any fee. I even discuss the same with other Accor hotel ( after Biarritz we went in other Accord Group) and they were shocked about that. I believe this is mystake of the reservation/reception desk that can be corrected.

AccorHotels certified review
Hazel B. Friends - 20/08/2017
« hazel B. »

friendly and helpful staff good room excellent breakfast and all in a very good spot for enjoying Biarritz

AccorHotels certified review
Anonymous Families - 15/08/2017
« Excellent »

Very friendly. Only almost issue was the parking spot reserved in advance. We were not told during the reservation process that is was on a first come first serve basis. We arrived very late and were told there were no more spots available. The shock on my husband's face managed to get us a spot.

AccorHotels certified review
Anonymous Friends - 14/08/2017
« good location - excellent staff- housekeeping needs improvement »

Excellent staff response to any inquiry - poor housekeeping re carpet cleaning both in room - not vaccumed once and in common corridors and stairs - not vaccumed daily and this is too bad as the carpet quality and design is exceptional very diasappointed that a 4 star hotel did not have a common computer section for guest ruse - first time that this service is not available from my many travels In Europe

AccorHotels certified review
Julie Couples - 18/07/2017
« Restful and relaxing »

Conveniently located and easy to find after bus ride from the train station. Upgraded room. Helpful reception staff who were able to assist with enquiries.

AccorHotels certified review
Anonymous Business - 15/07/2017
« Great ocean view »

Nice location down in the middle of all the shops and dining. I loved the view from my room. Reception was great and breakfast was too.

TripAdvisor review
barryrgibbs Couples - 29/05/2017
« Very comfortable and best location »

We could not fault the room and the welcome. The parking was very close and secure. Our only detrimental comment is that on 2 or 3 days (we think it was Thur and Fri) the breakfast service was well below the standard expected in a Mercure hotel. There were no plates and other items such as coffee spoons on the buffet were missing. The staff appeared to be disinterested and lacking supervision. When they did get going cleaning tables it was done next to us, so that we caught some of the spray cleaner. Other days the breakfast service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Thank you for choosing the Plaza Biarritz for your last stay and for your testimony. I will share your review with my breakfast team so that the service must be the same every day. I'm sorry for the quality drop you felt of the second or third day. I hope we will have the pleasure of welcoming you for your next stay in Biarritz. See you soon Best regards,

AccorHotels certified review
Anonymous Business - 27/01/2017

Very warm and smiling welcome, the room was comfortable, if a little worn at the edge, the shower needs some handrails, but it's a comfortable, friendly hotel/

AccorHotels certified review
Anonymous Couples - 10/12/2016

J adore cet hotel

AccorHotels certified review
Anonymous Couples - 03/12/2016

agreable

Our most recent 20 reviews
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