Hotel - Novotel Saint Petersburg Centre
Novotel Hotel Novotel Hotel

Novotel Saint Petersburg Centre Hotel

4.0/5 1,401 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Outdoor playground for children
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Bicycle hire  (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 233 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 20 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,789 reviews

Our guest reviews for Novotel Saint Petersburg Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,401 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kolya Couples - 14/08/2018 AccorHotels certified review
« about communication before arrival »

(Minus) I tried to enter your "My Booking" section, but I could not. (Plus) So, I sent you message though Expedia, and you did what I asked.

Our hotel has responded to the review
Our hotel has responded to the review

Hello and thanks for choosing Novotel St. Petersburg Centre! In order to use your profile in full we recommend to book directly through accorhotels.com otherwise you will not get acces to your bookings and you will not be able to get reward and status points for your reservations. Since you used expedia for booking all the communication was possible through expedia. Once again thank you for being with Novotel St. Petersburg Centre! Hope to see you back here again. Best regards, Kirill Kondratev, Front Office Manager

Ronen B. Friends - 09/08/2018 AccorHotels certified review

Very nice hotel, kind staff and well maintained facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Nikititn L. Business - 06/08/2018 AccorHotels certified review
« very good »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Здравствуйте, Лев! Спасибо большое, что нашли время заполнить анкету. Нам очень приятно, что вам всё понравилось. Надеюсь, что встретимся с вами снова у нас в Новотеле. С уважением, Кирилл Кондратьев, нач. службы приёма гостей

Margery H. Friends - 04/08/2018 AccorHotels certified review
« Terrific service particularly the concierge. »

Very good; the breakfast excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., Thanks a lot for your feedback and compliments to our concierge. It's a pleasure to know that you loved your experience in Novotel St. Petersburg Centre. Best regards, Kirill KONDRATEV, Front Office Manager

Maria Business - 24/07/2018 AccorHotels certified review
« Would be very glad to return »

Nice, clean and comfortable rooms, tasty breakfasts, very convenient placement (city center)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, Thanks for your comments on your recent stay with Novotel St. Petersburg. We're happy that we managed to meet your expectations and sorry for a little discomfort about the late arrival and messy explanations of our team member. I hope it did not spoil the entire stay. Hope to see you back in St. Pete. Best regards, Kirill KONDRATEV, Front Office Manager

Couples - 17/07/2018 TripAdvisor review
« great location »

very good service, a great atmosphere in a lively city which does not sleet during summer time. we will for sure return, when all white in deep winter.....there are too many museums and places to visit than we could do in 1 shot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe! Thanks a lot for your feedback! Believe me St. Petersburg does not sleep during winter nights also! :) But you should know that in winter nights are very-very long not like in summer. But it's still beautiful around. Good to know you're coming back to our city! Best wishes and see you in winter! Kirill KONDRATEV Front Office Manager

Roger S. Families - 21/06/2018 AccorHotels certified review
« Great yellow bird in the lobby »

A OK hotel, on average in all aspects. Was hoping for feeling more welcome. Some improvement of the front desk personnel may be useful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thanks a lot for your feedback on your recent stay with Novotel St. Petersburg Centre. Your opinion is very important for us this is why I would appreciate if you share with us in detail your thoughts on what should be improved about our staff. The price for breakfast is a balanced price for buffet in hotels of the same category in the neighborhood. But of course you can have a-la carte breakfast in the city if you like. We appreciate your choice and we hope to welcome you back in our Novotel! Best regards, Kirill, Front Office Manager

Ami Couples - 21/06/2018 AccorHotels certified review

very good. staff very kindly in reception,restaurant etc. The concierge services all the week were unique and very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ami, thanks a lot for your feedback! Thank you very much also for the compliments to the concierge. Good to know that you loved your stay! Best regards, Kirill, Front Office Manager

Anil R. Couples - 14/06/2018 AccorHotels certified review
« Generally Good. »

Best thing about the hotel is its convenient location. Support provided by the Concierge Ms Tatiana was superb. Breakfast spread was excellent so was the staff at the restaurant and in general. Coming to the negatives, the room was rather small for a superior room and its lay out- rather inconvenient with lavatory right next to the door and bath room at a bit of a distance. The only negative about the staff was Ms Elena at the reception and having been in service industry myself, I am ,in fact, surprised that somebody with such negative attitude is posted at the front desk by a reputed international Hotel chain ! Ignoring this irritant, overall the experience was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for taking time to share your feedback with us. I'm happy to know that in spite of a few minor issues you score our hotel 70/100 which is rather satisfactory. I'm happy that you loved the breakfast and the concierge services provided in the hotel. The size of a superior room is 22 m2 - which is standard for this hotel category. But you are always welcome to pick something more spacious like our junior suite room, it's almost twice bigger and comfortable. I am sorry for the misunderstanding which took place upon check out. Somehow we were not informed about your late check out request this is why he had to disturb you before 1 pm. I hope it did not spoil your impression about our hotel too much. I hope to welcome you back in Novotel St. Petersburg and wish you the very best! Kirill, Front Office Manager

Arjun P. Families - 11/06/2018 AccorHotels certified review
« Absolutely Brilliant ! »

A Big Thank you to the entire team at Novotel St Petersburg Centre. The Room allocated to us was super ! A huge shout out to Mr. Holger, Mr. Puneet Dhawan (Who has a been a friend for years!) and Kirill (Front office Manager) ! We ordered for a lot of snacks in the room, all delivered on time and tasted yummy ! All special requests were promptly taken care of. The breakfast at the restaurant was very nice ! Thanks once again to the entire team ! Very courteous and efficient staff.. Well done !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you so much for choosing Novotel. And of course we thank you for your wonderful feedback. It is a real pleasure to know that you loved your stay with us. On behalf of Mr. Holger Buchwald - our general manager - and the whole team of Novotel let me express our appreciation. We hope to see you back in our hotel very very soon! Best regards, Kirill Kondratev, Front Office Manager

Francis Z. Business - 10/06/2018 AccorHotels certified review
« Central and convienient »

Good service and thank you for the upgrade. Very central hotel with the usual NOVOTEL quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill, Front Office Manager

Tim Families - 06/06/2018 AccorHotels certified review
« Pleasant »

Staff were friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim! Thanks a lot for your feedback. Good to know that you loved your stay with us. Hope to see you back in Novotel St. Petersburg Centre. Best regards, Kirill, front Office Manager

Tanya D. Business - 26/05/2018 AccorHotels certified review
« Always great choice »

Always good and always helpful. This time I had to stay an extra night and found out that the hotel where I was staying named Corinthia could not extend my stay. So I turned to good old Novotel. They offered me a good room inspite of heavy booking due to the St Petersburg Economic Forum and provide education all over excellent service to include dinner, concierge services etc. The room was comfortable and the mattresses was excellent. I had a really good night vsleep. The concierge Tatiana was very helpful so was Darija in the restaurant. I will see ditch Corinthia and come back to you next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanya, Thanks a lot for your feedback. It was a real pleasure to welcoming you back in our hotel. I know it's not you first time with us and I definitely do not want it to be the last one! :) Hope to see you very soon. Best regards, Kirill, front Office Manager

Alina S. Business - 25/05/2018 AccorHotels certified review

Hotel was prepayed, but staff asked me again via credit card. then they recognized that is was a mistake. The amount is not returned yet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alina, We apologize for the inconveniences. We made the refund as soon as we found out that the room was paid via bank transfer. I can assure you that we no longer keep the money. Best regards, Kirill Kondratev, Front Office Manager

Anonymous Business - 22/05/2018 AccorHotels certified review
« Very good »

The rooms are clean and you have everything you need

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zarina, Thank you for your comments! Hope to see you back in Novotel soon! Best regards, Kirill Kondratev, Front Office Manager

Vincent Couples - 17/05/2018 AccorHotels certified review
« Correct but great help in preparing the stay »

The experience in the hotel was great without getting extremely high, but overall, the hotel staff was super helpful in setting up the invitation letter for us to get our visas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastien, Thank you for your feedback about your stay in Novotel. We are pleased that we could make your stay nice and comfortable. We will continue improve ourselves to surprise you in a good way one day. Looking forward to see you again in Novotel. Best regards, Yulia Vakarova Deputy Front Office Manager

D. S. Families - 15/05/2018 AccorHotels certified review
« Satisfied Stay »

Good location. Near to railway station, and Neva street. Facility is little bit old and simple, but good enough. Air condition did not give heat air at our stay when the temperature was quite low.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. D., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. I'm sorry for the inconveniences with AC. Usually in spring we do not heat the building (only partly during the night). But if someone feels too cold we are ready to offer an extra heater. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill, Front Office Manager

Joel Families - 15/05/2018 AccorHotels certified review
« Very nice experience in St Petersburg »

Very nice and comfortable. The staff is very efficient & sympathic ! Thank you very much for the gentle attention for the birthday of my daugther. Rooms were cleans and quite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thanks for your feedback. It is always a pleasure to make our guests feel like home. Hope to see you soon in Novotel St. Petersburg Centre. Best regards, Kirill, Front Office Manager

Donato Couples - 13/05/2018 AccorHotels certified review

Really great room andd service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donato, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you for sharing your experience! Sincerely, Kirill, Front Office Manager

Alexandra Families - 09/05/2018 AccorHotels certified review
« That was great »

Thank you for a nice welcome at Novotel! That was a good experience. Kind people working at the hotel, very good location, tasty breakfast. It’s good if you have also the possibility to order fredh-fried eggs for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra, Thanks for your comments about Novotel. Good to know that you loved your stay. We are always happy to serve fried eggs for breakfast, just ask your waiter and enjoy! Hope to see you back in St. Petersburg, Best regards, Kirill, Front Office Manager

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