Novotel Saint Petersburg Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,496 reviews
Novotel Saint Petersburg Centre
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Room 1

Number of guests
Children's age
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Hotel extras

  • Nevsky Prospekt is just 109 yards (100 meters) from the hotel

  • Two metro stations within 5 minutes of the hotel

  • 9 meeting rooms with daylight

  • Fitness center with hammam

  • Pets welcome

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 1000.00 RUB
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Tennis
  • Bicycle hire (Nearby)
  • Ski hire facilities (Nearby)
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Saint Petersburg Centre

Mayakovskogo 3A
191025
saint petersburg
russian federation

Tel: +78123351188

Fax: (+7)812/3351180

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAYAKOVSKOGO :   GREEN Mayakovskogo

  • VOSSTANIA :   RED Vosstania

  • By plane

    PULKOVO 1 At 17km / 10.56 miles

  • By boat

    MORSKOY VOKSAL At 15km / 9.32 miles

  • By train

    MOSKOVSKI STATION At 0.5km / 0.31 miles

GPS :59.933645, 30.35633

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with double bed

  • Max. number of persons: x2
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 double bed - 100% non-smoking

  • Max. number of persons: x2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 queensize bed and sofa

  • Max. number of persons: x4
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room With 2 Single Beds

  • Max. number of persons: x2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Alexandra: Russian Ballet/room with one double bed

  • Max. number of persons: x2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Natalia and Darina: Matryoshka/room with one double bed

  • Max. number of persons: x2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GOURMETBAR BY NOVOTEL

Type of cuisine: International

The stylish restaurant offers Russian and European cuisine, and the finest wines aged to perfection. The modern interior is suitable for any event.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

You can truly relax in the homely atmosphere of the bar. The menu offers coffee and tea, cakes and pastries, cocktails and snacks, as well as seasonal offerings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 200 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 60 people

Find out more
Novotel Saint Petersburg Centre Meeting Room

Our guest reviews for
Novotel Saint Petersburg Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

3,744 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,496 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Pleasant stay at Novotel Saint Petersburg Center

Customer review rating 4.5/5

Adiguna W. Friends - 08/05/2019 AccorHotels certified review

I had a very pleasant stay at Novotel Saint Petersburg Center. The room was clean and comfortable. The atmosphere of the hotel was nice.

Dear Adiguna W., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Above average

Customer review rating 4.5/5

Dmc Friends - 07/05/2019 AccorHotels certified review

Everything was fine, except the following: 1. I prepaid for all of my party to stay at the hotel (a total of 11 room nights) but, even as a Platinum Member, I was unable to claim Accor points for any rooms other than my own. As my friends are not frequent travellers, there was no point them registering and it seems unfair that I should be paying for the rooms but not receive the benefit - what is my incentive to do the same again next year? 2. Once I was identified as a Platinum Member, I was given two drinks vouchers, each valued at Rbls 1,000. I held on to the vouchers until our final evening and then ordered the last round of drinks based on the vouchers (two beers and three double spirits and mixers). When I came to settle the bill and presented the vouchers, it was explained to me that each voucher entitled the holder to ONE SINGLE drink up to the value of Rbls 1,000. I asked precisely what drinks they had on offer that was Rbls 1,000 for a single measure and there were only two - MaCallan 18 year Scotch and an expensive Cognac. This is clearly misleading and NOT what the voucher says - at least not in English; I quote: "Open Bar for drunks up to Rbls 1,000. Please note - Open Bar and Drinks plural.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As a Platinum Member you are entitled to get points for two prepaid rooms and I will make sure you will get them. I am sorry for the misunderstanding about your welcome drink vouchers. We've never had any issues of this matter before. But I guess it's time we reviewed the procedure. I appreciate your sharing your concerns, and it is myhope that you will give us the opportunity to better serve you in the near future. Sincerely, Kirill Kondratev Front Office Manager
Customer review rating 4.5/5

Anonymous Business - 04/05/2019 AccorHotels certified review

Perfect hotel

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Very spacious, modern room, perfect location

Customer review rating 4.5/5

Anita Solo - 02/05/2019 AccorHotels certified review

Overall a wonderful experience. Helpful staff, clean, spacious, modern room. My only issue was with the door had some difficulties locking it.

Dear Anita, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. Thanks for the comment about the door. We will have a look. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Good stay, well-designed and efficient

Customer review rating 4.5/5

Claire H. Families - 29/04/2019 AccorHotels certified review

Liked the layout of the room, staff seemed efficient, nice breakfast with lots of choice, nice bar area with no pressure to buy.

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I am sorry that we had to disturb you about the visa. Usually we take copies upon check in but sometimes equipment fails and we have repeat the procedure. I hope this did not ruin the whole impression and I look forward to welcoming you again in Novotel St. Petersburg Hotel. Sincerely, Kirill Kondratev Front Office Manager

Ideal starting point!

Customer review rating 4.5/5

Rvd Couples - 23/04/2019 AccorHotels certified review

This hotel meets the usual standards of the brand (cleanliness, comfort ...) which makes it a safe choice. Its fares & location, central on Nevsky Prospekt & close to a subway station, are evident advantages. Staff is mostly as nice as elsewhere. Service quality is met but I often missed smile and empathy. Of course I understand that there are cultural differences with my particular country and I fully accept this. However, I think that staff should also keep that in mind and improve the relation ship. Do not consider this as a complain but as a suggestion.

Dear Raphael, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. Cultural differences are always the most difficult to overcome. But we will do our best to make you feel like home next time again. Thank you again for sharing your experience! Sincerely, Kirill, Front Office Manager

Nice quiet comfortable hotel

Customer review rating 4.5/5

Anonymous Couples - 20/04/2019 AccorHotels certified review

The staff are very polite and room service is beyond our expectations. We have a great experience with this hotel.

Dear Varanthorn S., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Great

Customer review rating 4.5/5

Tana P. Families - 19/04/2019 AccorHotels certified review

Good bed

Dear Tana p., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Very good

Customer review rating 4.5/5

Lilia Business - 16/04/2019 AccorHotels certified review

No comments

Dear Lilia, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Good hotel, efficient

Customer review rating 4.5/5

Knud S. Business - 14/04/2019 AccorHotels certified review

Personnell is very good. Breakfast excellent. Room 1191: 1) air extraction did not work. When you come "home" in the evening, their is a smell of "not ventilated" room in the air. 2) no air extraction in bathroom. Mosity air is attacking the wooden doors and frames. 3) it was a pleasure to make a tea or a good coffee on the machines. Very good initiative. 4) Wardrobe is too small, also need more shelves. 5) wardrobe at entrance has hangers turning the wrong way. It is difficult toget anything out from behind the first coat. A daily iritation. 6) could your next investment be a rowing machine? I know they are expensive, but one of the best exersis combining all muzzles. Thank you to all of you for a pleasant stay in your hotel.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. We will double check the air con system in 1911 and will try to improve the in-room aeration. I understand your concern about the lack of space in a wardrobe. This is true - our executive rooms fit for long stays less than other room categories. Though we once had a guest who lived in this room for 2 years. It is a good idea about the rowing machine in the fitness. We already thought about it I'm sure it would prove the gym. Thank you for sharing your experience! Sincerely, Kirill Kondratev Front Office Manager

Good hotel, good location.

Customer review rating 4.5/5

Jan Business - 05/04/2019 AccorHotels certified review

Friendly staff, good food, nice rooms; my colleagues were a bit disturbed about the need to use 2 elevators when accessing the 2nd building.

Dear Mr. J., Thank you for the great review of our hotel! We do have 2 buildings in the hotel it means those who stay in the 2 building have to use 2 lifts. Next time we will be happy to provide yo a room in the 1 building. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kirill Kondratev Front Office Manager

The staff did everything we asked to make our visit a smooth one.

Customer review rating 4.5/5

Geoff Couples - 04/04/2019 AccorHotels certified review

We were able to check in early, we were able to check out late; any request we made, they were able to fulfill for us. We would gladly stay again and interact in the same fashion.

Dear Geoff, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kirill Kondratev Front Office Manager

Conveniently located

Customer review rating 4.5/5

Francisco L. Couples - 03/04/2019 AccorHotels certified review

This property is conveniently located at walking distance to Nevskiy Prospekt, rooms are extremely comfortable, front desk staff very helpful and friendly & excellent breakfast. Quality/price ratio is one of the best I´ve ever found in any Accor Hotel so far.

Mr. L., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Saint Petersburg Centre. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo, Kirill Kondratev Front Office Manager

Very good

Customer review rating 4.5/5

Tatiana P. Business - 01/04/2019 AccorHotels certified review

1. Good room - furniture, TV, convenient bath room, small fridge, tea set and kettle. 2. Clean and tidy room. 3. Small fridge, tea set and kettle. 4. No possibility to open the window to have fresh air. 5. Constantly working ventilation due to lack of fresh air.

Dear Tatiana, thanks a lot for choosing Novotel St. Petersburg Centre. It's a pleasure to know that you loved your stay with us. We are always happy to choose the best option for you. My colleagues work on the reception desk 24/7. If there's any issue you can always ask them to help. We have different rooms in the hotel including those with opening windows. Hope to see you back again very soon. Best regards, Kirill Kondratev, Front Office Manager

Comfortable and clean

Customer review rating 4.5/5

Anonymous Business - 30/03/2019 AccorHotels certified review

I think there is few electric outlet in my room. It would be appreciated if you improve.

Dear Terashima, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you for sharing your experience and for giving us recommendations about outlets. At the reception we have electrical extension cords to solve partially this inconvenience. We hope to see you again in Novotel during your next visit to St. Petersburg. Sincerely, Irina Biyunova Operations Manager

Faster room service required

Customer review rating 4.5/5

Maxim S. Business - 27/03/2019 AccorHotels certified review

I've asked to check a mini-bar in my room as it did not cool had no light inside. I mentioned it on the reception desk while leaving in the morning for the whole day. In the evening I saw that no actions have been made with the mini-bar. I had to call at the reception to remind it. The device was changed in a 15 minutes then.

Dear Maxim, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. I apologize for the inconvenience with an in-room minbar. I hope it did not spoil your stay. Thank you for sharing your experience, and we hope you will come back next time very soon Sincerely, Kirill Kondratev Front Office Manager

The best option in Saint Petersburg

TripAdvisor rating 4.0/5

Francisco L Couples - 27/03/2019 TripAdvisor review

This property is conveniently located next door to Nevsky Prospekt and many restaurants around. The front desk staff is very helpful and friendly. The breakfast is one of the best in any Accor hotel. I loved to stay here

Dear Francisco, thanks a lot for choosing Novotel St. Petersburg Centre! We're happy to know that you loved your stay with us! It's a pleasure to know that you mentioned the work of our staff. We are doing our best to make you feel like home. Hope to see you very soon! Best regards, Kirill Kondratev, Front Office Manager

St P.

Customer review rating 4.5/5

St P. Business - 26/03/2019 AccorHotels certified review

The young lady at check in was super friendly, very helpful and professional. Everything was fine

Dear Raffaele, We very much appreciate your comments regarding your stay at the Novotel Saint P. Centre. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Trouble-free

Customer review rating 4.5/5

Traveller Friends - 23/03/2019 AccorHotels certified review

No problems

Dear L., Greetings from Novotel St. Petersburg Centre. Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to complete post stay survey. We always encourage feedback from our guests as it helps us to improve and enhance your future stays. We are really happy to learn that your stay with us was an enjoyable one and we look forward to welcoming you back. Warm regards, Albina Galieva Deputy Front Office Manager

Mixed

Customer review rating 4.5/5

Richard Business - 17/03/2019 AccorHotels certified review

Tried to have a bath but a combination of leaking plug and blocked tap ment that after 20 minutes of running the tap there was maybe 2 inches of water, reported to front desk but nothing done, maybe she did not understand me. Had a burger in the restaurant which was disappointing as very expensive for European prices, burger not warm and lots of sauce and served on paper which became soggy and part of the burger, sliding all over the place.The intention is good but not practical I like the rooms

Dear Richard, Greetings from Novotel St. Petersburg Centre. Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to complete post stay survey. We always value feedback from our guests as it enables us to review the situation and address any service issue that may affect our guests’ experience. We would like to apologize for the issue you experienced with the bath tub and any inconvenience caused. We have followed up with our Maintenance team for prompt optimization. We have also acknowledged your comment regarding the burger and we would like to apologize that we were not able to meet your expectations. We have shared your feedback with our Food and Beverage department for further improvement. We apologize that we did not meet your expectations on this occasion and hope that we can have an opportunity in the future to host you again. Please feel free to contact me directly for any future reservations and we will do everything we can to make your stay an enjoyable one. Warm regards, Albina Galieva Deputy Front Office Manager
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