Hotel - Novotel Saint Petersburg Centre
Novotel Hotel Novotel Hotel

Novotel Saint Petersburg Centre Hotel

4.0/5 1,428 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Outdoor playground for children
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Bicycle hire  (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 233 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 20 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,968 reviews

Our guest reviews for Novotel Saint Petersburg Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,428 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Richard Business - 14/10/2018 AccorHotels certified review
« An Ok stay »

Staff great, breakfast ok, room good, wifi was diabolical in today's day and age, kept dropping out and not intuitive to connect an iPad and didn't always connect and could not connect one of the days. Room was not made up on one of the days, first time I have had this in a hotel, but not major issue just disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. I can assure you that currently we are working on improvement of our wifi system. It has its flaws but we will work it out very soon. I am sorry for the inconveniences. As for your comment about cleaning. Do I understand it rightly that one day you came back to your room, you found it undone and asked the reception to clean it up? Because usually our chambermaids work till 6 pm and you might have come back before the cleaning started. I would appreciate if you share your experience in detail so we could improve the service. I thank you for sharing your experience, and I hope you will come back to Novotel St. PEtersburg Centre. Sincerely, Kirill Kondratev Front Office Manager

Olga Business - 12/10/2018 AccorHotels certified review
« Everything is as expected »

Novotel is a good combination of service and quality. I really enjoy every visit to St.Petersburg. it is a good located, reasonably quite, comfortable hotel. Being a gold card holder I get an upgrade with tea/coffee/chocolate and of course more sq meters in the room. All these details will make your business trip more comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga, Thanks a lot for choosing Novotel St. Petersburg and for your loyalty. We're always happy to see you again in our hotel. Best regards, Kirill Kondratev Front Office Manager

Liz B. B. Couples - 10/10/2018 AccorHotels certified review
« Handy Place to Stay before Flight Home »

Check in was friendly and welcoming. Room was good and bed was comfortable. Ate dinner at the restaurant as there was nothing really close by and the food was lovely. Breakfast was also good. Free pick up in a shuttle from the airport was hassle free and the paid shuttle trip to the airport on departure was also reliable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It's a pleasure to know that you loved the service in Novotel. There's just one confusing thing about the pick up service. We don't have a free shuttle bus from/to the airport. There is city transport available (metro, bus) or taxi (either hotel taxi or city taxi). I'm not really sure what you mean by a shuttle here. Anyway thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Bader Couples - 08/10/2018 AccorHotels certified review
« Mr bader »

Me and wife had really great time staying at the hotel and the staff was very helpful and respectful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Akram A. Couples - 07/10/2018 AccorHotels certified review
« Stay was pleasant how ever staff not very courteous »

Hotel staff not very courteous and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. I'm sorry that you did not feel welcome. I can assure you that my colleagues tried to do their best to make you feel comfortable.I hope you will give us another chance next time! See you in Novotel and best regards! Kirill Kondratev, Front Office Manager

M. G. Couples - 06/10/2018 AccorHotels certified review

All went well, Valeryia at the front desk very efficient and professional. WArm and generous welcome from the GM, very much appreciated. Great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. You should have told us that it was not comfortable for you to have no drawers in the room. We have other rooms including those with drawers. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Jacqui Couples - 03/10/2018 AccorHotels certified review
« Friendly staff & comfortable stay. »

The staff were friendly & spoke English so we could always ask for advice. The hotel is welcoming & the room was very comfortable. It was very clean overall & we had a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline, Thanks a lot for staying with Novotel St. Petersburg.We're happy to know that you loved our hotel and hope to see you back very soon! Sincerely, Kirill Front Office Manager

Adams Couples - 03/10/2018 AccorHotels certified review
« good value for money in the center of a beautiful city »

excellent hotel, friendly staff, clean rooms, well situated hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Kirill, Front Office Manager

Vladislav P. Friends - 03/10/2018 AccorHotels certified review
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladislav, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Kevin T. Business - 02/10/2018 AccorHotels certified review
« A pleasant business trip »

The stay was very good. Room clean and comfortable , staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T.! Thanks a lot for sharing your feedback with us. You know that we're always happy to welcome you in Novotel St. Petersburg! Best regards, Kirill Kondratev Front Office Manager

Carmen W. Families - 28/09/2018 AccorHotels certified review
« super »

The hotel was clean and staff was organised, helpful and friendly. Overall my whole view and opinion about Russia has changed! Extremely positive!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmen, Thank you so much for such lovely words about our hotel and team. We are happy that we could change your opinion in a good way. It's a huge compliment for us Looking forward to see you again in Novotel and in Saint-Petersburg Best regards, Yulia Vakarova Deputy Front Office Manager

Anonymous Business - 25/09/2018 AccorHotels certified review
« Good »

I have enjoied

Our hotel has responded to the review
Our hotel has responded to the review

Андрей, Большое спасибо за высокие оценки и приятные слова. Мы очень рады, что Вы смогли испытать приятные минуты в стенах нашего отеля. Ждем Вас снова. С ниалучшими пожеланиями, Юлия Вакарова Зам.нач. службы приема

Lybov S. Business - 18/09/2018 AccorHotels certified review
« I'm satisfied with accomodation, but there was a problem with payment »

At check-in the documents were created incorrectly, so I lost time during check-out trying to pay for accommodation, and was late to my corporate bus

Our hotel has responded to the review
Our hotel has responded to the review

Любовь, добрый день, Спасибо за то, что вы нашли время ответить на наши вопросы и поделиться своим мнением о проживании в Новотель Санкт-Петербург Центр. Мне очень жаль, что предложенный сервис не соответствовал ожиданиям. Позвольте принести свои самые искренние извинения. Мы благодарны за информацию, и искренне надеемся, что вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. С уважением, Алла Игнатьева Операционный менеджер.

Geraldine F. Couples - 17/09/2018 AccorHotels certified review
« Central hotel just off Nevsky P. »

Modern hotel, interesting decor, friendly staff. Large room and bathroom. Clean and comfortable. Great breakfast buffet, limited but good menu in restaurant, important as local restaurants are mainly fast food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldine, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. We hope to welcome you in our hotel in future. Best Regards, Alla Ignateva Operations Manager

Anousheh R. Business - 13/09/2018 AccorHotels certified review

Komfortabel

Our hotel has responded to the review
Our hotel has responded to the review

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Kirill Kondratev Front Office Manager

Anonymous Friends - 13/09/2018 AccorHotels certified review
« Just steps away from Nevsky so quiet and never away from action! »

Staff was helpful, friendly, even found me at Stockman's and walked me to hotel! Would stay here every visit and recommend to all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.H., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is a pleasure for us to welcome our guests in St. Petersburg so I am not surprised that someone from the team helped you out in the street. It's not that we forget hospitality as soon as we step over the threshold of the hotel. And we will definitely be very happy to welcome you again! Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Wojciech G. Couples - 12/09/2018 AccorHotels certified review
« Weekend in StPetersburg »

We had a really good stay with very friendly personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Anonymous Couples - 10/09/2018 AccorHotels certified review
« Good tourist base for the city »

Rooms well maintained. Helpful staff. Very good buffet for evening meals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Anonymous Families - 05/09/2018 AccorHotels certified review
« Excellent location, friendly staff, but some annoying room issues »

Regarding the room--lt would be helpful to have night light in sink/shower room to avoid disturbing sleepers with bright light through translucent doors. Closet was very clunky to use with frustrating attached wooden hangars which were very noisy and too large for the space. There was hardly any space to hang towels to dry and absolutely no railings, hooks, places to hang light laundry we needed to wash during our tour. The shower rod was too high to reach to hang anything there. Staff was very responsive in supplying an extra chair and in replacing a leaking water kettle. Desk staff was very friendly and helpful in arranging an early check-in for us and givingus rooms close to another traveler we were with. The food in the dining room was excellent--lots of variety in the morning buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you very much for such a detailed review. We will definitely pay a lot of attention to all your comments in order to improve the service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Anonymous Business - 01/09/2018 AccorHotels certified review
« Discreto »

Reception gentili, location camera scomoda. Breakfast con discreto assortimento.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E.! Thanks a lot for your feedback. We appreciate your membership and we will definitely pay more attention to your preferences next time. We hope to see you back very soon! Best regards, Kirill Kondratev, Front Office Manager

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