Hotel - Novotel Saint Petersburg Centre
Novotel Hotel Novotel Hotel

Novotel Saint Petersburg Centre Hotel

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4.0/5 1,356 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 800  RUB
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Archery (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 233 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 20 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,542 reviews

Our guest reviews for Novotel Saint Petersburg Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,356 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mtf Business - 19/04/2018
« comfortable »

Efficient and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mirko, thanks a lot for your comments on your recent stay with Novotel St. Petersburg! We are very happy to hear that everything was efficient and comfortable! Looking forward to welcoming you back in Novotel! Best regards, Kirill, Front Office Manager

AccorHotels certified review
Ilana Friends - 16/04/2018
« I sleep in this hotel like a sheep »

I like your hotel very much. Quite, clean and modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilana! We are happy that nothing can disturb your sleep in our hotel! Come back soon!

AccorHotels certified review
David O. Business - 15/04/2018
« Great - as always »

This was my 91st stay in Novotel St Petersburg - as I discovered when I read a very nice note from the hotel staff which they had left with a fruit plate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for being our guest for long time. For us it's very important that you chose us among all hotels in Saint Petersburg. We always waiting for you in Novotel. Sincerely, Yulia Vakarova Deputy Front Office Manager

AccorHotels certified review
S B. Families - 10/04/2018
« Excellent Novotel experience »

You upgraded us so you enhanced the experience from the beginning anyway. Check-in was friendly and efficient and the children made to feel welcome. The room was clearly better than we had expected because of the upgrade. The room was superb for a Novotel, spacious, well-equipped and clean (and done well each day). For your own knowledge I mentioned at check-out that to us the water in the room was rust coloured which you might want to examine, certainly when using the bath it was fairly obvious. Also we had no milk or creamer for most days in the room, not a catastrophe but something for you to know. The breakfast was really standout for us. Lots of variety for the whole family, regularly restocked and excellent quality, the team on breakfast is a real credit to the hotel. We used the concierge for a couple of restaurant bookings which worked OK (you couldn't help me book the circus so I had to do that myself which is fine as it goes). On the last night we used the restaurant (partly so I could use the drinks promotion and vouchers you gave me) which was fine (the restuarant was a bit empty as I guess with all the eating options around the city people, probably rightly, prefer to find options outside). I also pre-paid everything so was a bit surprised at the end to still owe 1000 roubles, it could be made clearer when booking and checking in that this will be the case (pointing at the board is not sufficient for me). The hotel is in a quiet street but easy access to the main street so we found it easy to get around the city but get away from it at the end of a busy day. Overall an excellent choice for a family holiday/break.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B.! Thank you very much for your detailed feedback. It is a real pleasure to know that we managed to make our privileged guests feel comfortable and like home! Please be our guests again! I'm sure there's still something that you would like to see in our wonderful city of St. Petersburg! Best regards, Kirill Kondratev, Front Office Manager

AccorHotels certified review
Mrs I. Couples - 08/04/2018
« Mrs »

Very friendly staff , with the added bonus of the hotel being in a fantastic position in St Petersburg

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. I., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback especially when it comes to our colleagues. We're trying to do our best to make you feel comfortable far away from home. Best regards, Kirill Kondratev Front Office Manager

AccorHotels certified review
Rachel W. Families - 04/04/2018
« Great »

Great customer service, clean and comfortable rooms. Very quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, thank you very much for your feedback! We appreciate the compliments and look forward to welcoming you back in St. Petersburg! Best regards, Kirill, Front Office Manager

AccorHotels certified review
Israel B. Business - 03/04/2018
« ST-BETON »

Once again, on this place. Wonderful place and treatment. 5 stars

Our hotel has responded to the review
Our hotel has responded to the review

Dear Israel, thanks so much for choosing Novotel! It's a big pleasure to know that you loved our hotel! Thanks for the compliments! We'll be looking forward to welcoming you back! Kirill, Front Office Manager

AccorHotels certified review
L. Couples - 02/04/2018
« Concierge service is great, specially Tatiana »

Service is good. Hotel Rooms and elevators were a little bit dissapointment. Because concierge Tatiana we might visit your Hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jussi, Thank you for your enthusiastic comments about our concierge. We definately wil share it with her and her management. We are sorry that quality of our rooms and elevators were not suit you expectations. Next time we will try to make your stay with us more comfortable. Best regards, Yulia Vakarova Deputy Front Office Manager

TripAdvisor review
Couples - 02/04/2018
« Bad Service And Chain Of Miscommunication »

I never expected this out of a brand like Novotel. But, I was deeply disappointed. We had requested for a HDMI cable in our room, we were being provided the same and being asked to submit 1000 Rubles as a security deposit, a similar practice which we did in Novotel Yekatrinburg. The next day I was very rudely being asked to return the cable and a fees of 300 Rubles were cross charged without any clear communication. When I resisted they were not ready to let it go for the first time, but after my constant retaliation and escalation to their higher management, the reception staff politely returned the security deposit and apologised. This was highly unprofessional and doesn't suit a brand like Novotel. I don't recommend this particular property at all to any of you. But feel free to use other Novotel properties, as they are very nice, staff are helpful and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amit, I am terribly sorry that we did not manage to make you feel comfortable in our hotel. I can assure you that it was an accidental misunderstanding and I apologize that you happened to become a part of it. Nevertheless I would not be so flat about not recommending our property. After all we did manage to find a compromise in the mentioned situation. And apart from the cable issue you didn't mention anything about the rest of the stay which I hope was quite acceptable. We appreciate your choice and your feedback. We also hope that you will give our property another chance to make you feel comfortable. Best regards, Kirill Kondratev Front Office Manager

AccorHotels certified review
Alexey Business - 28/03/2018
« Very good. »

Personnel works fast and friendly. The room was clean. The location is convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Алексей, Большое спасибо за высокую оценку. Мы всегда стараемся, чтобы гостям было комфортно и уютно. Приезжайте к нам еще! Хорошего вам дня и настроения. Алла Игнатьева Операционный менеджер.

AccorHotels certified review
Oksana B. Families - 27/03/2018
« happy memory and experience welcoming environment »

excellent customer service, reasonable accommodation, clean, friendly/cozy atmosphere and delicious buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oksana, Thank you very much for your nice and positive comments. We are glad you enjoyed your stay :) Have a nice day and best regards, Alla Ignateva Operations Manager

AccorHotels certified review
Pisa Business - 27/03/2018
« St Petersburg center »

1 unit, business. Rooms are OK and great breakfast buffet. Very good location: central but quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., thanks for sharing your experience with us. Would you be so kind as to specify what was wrong upon check out and about helpfulness of the staff. This will help us to improve the service. You also marked you LeClub satisfaction as 20/100. If you have a detailed comment we would be happy to hear it. Thanks once again for choosing Novotel and best regards, Kirill Kondratev, Front Office Manager

AccorHotels certified review
Business Business - 24/03/2018
« Business accommodation, in a relaxinf and service minded Hotel »

The rooms are comfortable and clean, it supports a relaxing rest during a tough business trip. The breakfast ahs a good quality (except the orange juice) and enough various. Friendly and service minded staff. thanks for the nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joachim, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Alla Ignateva Operations Manager

AccorHotels certified review
Vitezslav Couples - 21/03/2018
« Very good »

Very nice hotel, I like the quality and standard of Novotel and Accor Hotels at all. Very nice and helpful staff, very nice and comfortable room, nice present for Le Club Accor Hotels members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vitezslav, Its so great to know that you enjoyed your stay with us. Thank you for your nice comments and we hope we will have a chance to welcome you back inn our hotel in future. Best Regards, Alla Ignateva Operations Manager

AccorHotels certified review
S.k Couples - 19/03/2018
« Pleasant stay with attentive and well mannered staff. »

This is close to the 10th time staying at this hotel, and with every stay it gets better. the breakfast is now tailored to a vegetarian diet, which is great. it is also open till 11am on the weekends, which is a huge plus. The desk staff are always happy to help. only downside, is that when there are many people at reception, there can often be several staff accommodating to one set of customer, with the priority desk not being manned. For example, i was stuck behind a good 50+ group travelers, where all staff were accommodating to them, where as single customer could wait in excess of 30 min to hand back keys and pay registration charge, which probably took a total of less than 90 seconds. However, this is a rare occurrence and i would certainly stay here in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre and the fact that you pay attention on those changes which were made. We will take into account your comment about business of reception desk. I agree that sometimes the group takes a lot of attention and single person with short question or issue cannot reach the desk or receptionist. we will work on this issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alla Ignateva Operations Manager

AccorHotels certified review
Terry Business - 18/03/2018
« Good value for monye »

It was too warm in the room, of which I mentioned to the reception. Apparently, somebody got to the room but it was not helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terhi, Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that not all the services met your expectations. We are taking the appropriate measures to address the problem and prevent future occurrence and information passed to maintenance and restaurant departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alla Ignateva Operations Manager

AccorHotels certified review
Anonymous Business - 17/03/2018

Made a request concerning room location while booking but it was not taken into account. This has repeated now too many times in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hanna K., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You requested a room, facing back yard park on the side of Vosstania St. These are the rooms in the first building, numbered from 05 till 12. Unfortunately due to high occupancy of the hotel those dates such rooms were occupied and we arranged the room 14, which is just 2 rooms away from what you requested. Its a pity we did not have a possibility to satisfy your request this time, but please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alla Ignateva Operations Manager

AccorHotels certified review
Gerry Business - 16/03/2018
« Great value »

Spacious, clean and well-lit rooms, good breakfast and swift check-in. All, in a very good location, next to Nevsky. Well done Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerry! ευχαριστώ πολύ to you for choosing Novotel! Good to know that you loved your stay with us! Best regards, Kirill Kondratev, Front Office Manager

AccorHotels certified review
Bob Solo - 13/03/2018
« intl woman day weekend 2018 »

Over all good experience, room was excellent and clean. Bed was very comfortable. I cannot comment on quality of food at the restaurant, as I seen the price of the breakfast buffet and fund that eating outside was better value and comparable food and half the price. Staff is very help and friendly, speaking russian and english. only downside of the weekend is seeing influx of rude chinese tourist groups now coming to St. Petersburg, this hotel. It is unfortunate that the majority of these people are not educated in how to conduct themselves when traveling internationally. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. We are glad that generally you enjoyed the stay and appreciated the friendliness and professionalism of the team. Its a pity you did not try our breakfast and I agree that you can find cheaper option in coffee shops around and with nice atmosphere too, but I also can bet they do not provide same choice and variety of food as our buffet breakfast. In our rates offer we also have rates which include breakfast and such offers are more attractive than just room + breakfast, because it is a package offer. So we do hope that next time you will visit our breakfast. Concerning registration, as official authorities explain us that according to the law we must provide information about any foreigner or Russian guest staying in the hotel, and it does not matter if the guest has temporary or permanent registration somewhere else in Russia (for Russians the procedure a bit different, but they also have to be registered). As they officially explain the main idea of the registration in the hotel is to inform them about your stay here, that is why registration somewhere else is not taken into account. Unfortunately we cannot explain why different hotel behave differently, but we have to follow the rules. Thank you again for sharing your experience, and we hope your next visit will be comfortable and pleasant. Sincerely, Alla Ignateva Operations Manager

AccorHotels certified review
L. Friends - 13/03/2018
« Good location, comfortable room »

Being upgraded to a better room because i'm AccorPlus member. really appreciated that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dovern, We very much appreciate your comments regarding your stay at Novotel Saint Petersburg Centre. And we hope your next visit will be as pleasant as the previous one. Sincerely, Alla Ignateva Operations Manager

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