Hotel - Novotel Saint Petersburg Centre
Novotel Hotel Novotel Hotel

Novotel Saint Petersburg Centre Hotel

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4.0/5 1,319 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 3990.00 RUB Non member rate
From 3591.00 RUB Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 800  RUB
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange (Paying)
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Archery (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 233 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 20 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,327 reviews

Our guest reviews for Novotel Saint Petersburg Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,319 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Joel E. Business - 12/02/2018
« Needed to change room because of noise »

I have usually been quite pleased with my stays at Novotel. On this occasion, however, I was not pleased that I was put in a room which was subject to a great deal of noise. Apparently, there was some repair going on nearby. When I heard the loud sound and understood that it would be persistent, I called to front desk to complain. I told the front desk that I was in St. Petersburg for business, was working out of my room, and that the sound was very disturbing. I was asked if I would be having any business meetings which would take me away from my room and told the loud sound would end at around 5PM. I told the front desk person that this was unacceptable, that I had to leave to go to a business meeting (this was around noon), and that I planned to return to work in my room for most of the afternoon. I also said that I was disappointed to be put in a room near where there would be loud repair work going on. Should the hotel not been aware of this when I was put in my room? Novotel ended up putting me in a room in the main corpus of the hotel. I was given a bowl of fruit in compensation for the inconvenience. Staff moving my luggage were very polite and professional. I was also disappointed that price of breakfast has nearly doubled. This seems unreasonable to me. Rooms are always very comfortable. I think Novotel offers a good value although I was disappointed on this occasion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joel, Thank you very much for choosing Novotel St. Petersburg Centre. We are very sorry for the inconveniences. I hope it did not spoil the whole stay of yours and I also hope that we managed to find a compromise regarding this situation. This was our mistake and we fully admit it. As for the breakfast, we raised the price from 990 rubles to 1050 rubles for a breakfast. We're talking about 60 ruble difference which is nearly 1 U.S. dollar which is in turn even lower than the inflation level. So it's definitely not doubled. Competitors charge about the same price or higher. I'm really sorry that we made a disappointing impression on you and I hope that you will give us another chance to impress you in a positive way next time. Best regards, Kirill Kondratev, Front Office Manager

AccorHotels certified review
Andrey P. Business - 28/01/2018
« Thank you »

As usual very friendly and helpful staff. Helped me with early check-in and late check-out, upgraded room. Thank you very much!

Our hotel has responded to the review
Our hotel has responded to the review

Andrey! Thank you so much for being with us for so many times! It's such a pleasure to welcome you back! We will try to revise our beer policy in future. I'm really happy that we have such a wonderful guest as you. I wanted to write Come back soon but you are already in the hotel!! If there's anything you need just call 888 for reception! Best regards, Kirill Kondratev Front Office Manager

AccorHotels certified review
Eric O. Business - 25/01/2018
« Not as always »

Not welcome as a platinum member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately as it is stated in point 7.2 of Le CLub conditions, eligible booking rates include all public, corporate and promotional rates, except for the following:.. - Tour operator rates, etc. And all the benefits are offered on the condition that the Member’s stay is eligible. As the reservation was done through the tour operator, Le club card which is attached to your profile was not active and receptionist who was checking you in couldn't see in the system your LeClub status. Also due to that and in line with LeClub rules we were not able to provide the usual benefits. Although we couldn't provide the LeClub benefits we still respect and appreciate each guest coming to our hotel. And we will be happy to welcome you in our hotel in future. Please book you next stay through accorhotels web channels and it will be much easier for us to prepare your visit in advance with room upgrade and welcome drink voucher. Thank you very much again for your review. Sincerely yours, Alla Ignateva Operations Manager

AccorHotels certified review
Tepi Business - 22/01/2018
« Good value for money »

Very warm welcoming, nice stay and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terhi, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Alla Ignateva Operations Manager

AccorHotels certified review
Wojciech Business - 20/01/2018
« Business trip »

All very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wojciech, Thank you for your review. We really appreciate your loyalty and your constant for choosing Accor hotels especially Novotel St.Petersburg. We are glad that you enjoyed to stay with us and looking forward to see you again. Best regards, Yulia Vakarova Deputy Front Office Manager

TripAdvisor review
Couples - 15/01/2018
« 10 days stay »

The only issues for the hotel: absolutely not tasty breakfasts. Cheese and sausage were disgusted and some of them looks and smell as not fresh product. Only cerial was yummy. No changes in menu along 10 days at all, for such price per person - no reason to have them at all. We skipped breakfasts last couple of days in spite we paid for them already...

Our hotel has responded to the review
Our hotel has responded to the review

Екатерина добрый день, Позвольте поблагодарить вас за то, что вы нашли время поделиться вашими впечатлениями о проживании в Новотель Санкт-Петербург Центр. Мы очень сожалеем, что завтрак не соответствовал вашим ожиданиям. Хочу вас уверить, что продукты выставляются на завтрак исключительно свежими, так как мы строго следим и за температурным режимом хранения и за сроками годности продукции, а все что не съедается на буфете в течение завтрака - утилизируется и ни в коем случае не выставляется больше на буфет. Ваш отзыв был передан нашему шеф повару. Часть буфета действительно остается неизменной, например молочные продукты, холодная нарезка, овощи, безглютеновый уголок. Горячие бюда меняются в соответсвие с меню, например из выпечки меняются блины, оладушки, сырники, блинчики с начинкой, есть 3 вида каши, и т.п. Тем не менее мы подумаем как еще можно разнообразить завтрак. Также если у гостей есть особые пожелания мы стараемся пойти навстречу и выполнить их. Еще раз благодарим вас за отзыв. Всего вам самого наилучшего. С уважением, Алла Игнатьева Операционный менеджер.

AccorHotels certified review
Drew Couples - 14/01/2018
« Good value hotel in good location »

Stayed for 4 nights, rooms neat and tidy and ok size. Hotel in good location for restaurants and tourist attractions. Only negative is the gym is extremely disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Drew, Thanks for your comments! As for the gym, well, it's a little worn out but everything seems to work. We're planning to take care of it in future. If you have any particular comments about the gym please let us know so we can repair/improve what does not work properly. Many thanks again for choosing Novotel! Hope to see you back soon. Kirill, Front Office Manager

AccorHotels certified review
M. Friends - 14/01/2018
« Just OK.... »

I requested a room with view in advance by online checkin, i was assigned with a room on the 2/F with zero view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ka Yung M., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry for the misunderstanding with a room/view. As we are in the courtyard we don't have outstanding view from rooms. Urban picture more or less from everywhere. I hope you will come back to Novotel and give us a chance to make a better impression. Sincerely, Kirill Kondratev, Front Office Manager

AccorHotels certified review
Leigh Families - 11/01/2018
« Good value »

Good value when considering it was Half Board.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leigh, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you for sharing your experience, and we hope you will come back to Novotel. Sincerely, Kirill Kondratev Front Office Manager

AccorHotels certified review
Erik P. V. Business - 07/01/2018
« unreliable »

arrangement to pick up from airport was not honored. Had to made our own arrangements to get to hotel. Complaint on this was received but not acknowledged / acted upon. Not made feel a valued guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erik, Thanks for you comments. We do appreciate your feedback. As my colleagues informed me the transfer from the airport was not ordered therefore not confirmed by our concierge. As far as I investigated we offered you a transfer back to the airport. I'm sorry that we did not manage to make you feel as a valued guest, I hope you will give us another chance to meet your expectations at Novotel St. Petersburg Hotel once again. Best regards, Kirill Kondratev, Front Office Manager

AccorHotels certified review
Margarita Families - 02/01/2018

Thanks. It was a very pleasent Stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margarita, thanks a lot for being with Novotel St. Petersburg Centre. Looking forward to seeing you again! Kirill, Front Office Manager

AccorHotels certified review
Ravza Couples - 30/12/2017

This is a very centrally located hotel, good for exploring the city and doing shopping (there is a huge shopping center Galeria within a short walking distance). Rooms are clean and in a good condition although seapration of the toilet room from the bathroom in the suite seems somewhat strange and incovenient. The matresses were too soft. The breakfast was adequate but one would expect smoked salmon and champaign in a four-star hotel. The staff was very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rauza , Thanks for your comments on your stay with Novotel. We're happy to know that you loved it here. We have three different kinds of fish served for breakfast: herring, cod and smoked sprattus. So far this has managed to meet the expectations of our guests. But we will definitely take your comment into consideration. I wish you a happy new year and a lot of travelling in 2018! Kirill Kondratev, front Office Manager

AccorHotels certified review
Anonymous Business - 29/12/2017
« Manager »

It was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannu, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Happy New Year and all the best in the coming Year! Alla Ignateva Operations Manager

AccorHotels certified review
Petr Business - 27/12/2017
« Everything Ok »

All of you in General is good in all areas. Perhaps you have some room for improvement in breakfast(set of dishes etc.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petr , We really appreciate that you chose our hotel not just once and you are an owner of Silver card in our loyalty program. We are glad to hear your compliments about our hotel in general. If you have any ideas what kind of dishes you would like to see during breakfast time, don't hesitate to share it with us by e-mail h5… Hope to see you again in Novotel St.-Petersburg Center. Sincerely, Yulia Vakarova Deputy Front Office

AccorHotels certified review
Jukka Business - 22/12/2017

Very friendly personnel and very nice hotel in good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jukka , Many thanks for your comments. We're happy to know that you loved the stay in Novotel. We wish you a merry Christmas and a happy New Year 2018! Best regards, Kirill Kondratev Front Office Manager

AccorHotels certified review
Philippe Business - 21/12/2017

Comfortable hotel in a quiet but central environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe , Many thanks for your comments. We appreciate your feedback and we hope to welcome you back very soon! Best regards, Kirill Kondratev Front Office Manager

AccorHotels certified review
Joan D. Couples - 20/12/2017
« Very friendly crew, clean room, and superb concierge »

I like the hotel, the people are nice, esp the concierge lady is superb! Room is clean and lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And special thanks for the compliment to the concierge! :) Sincerely, Kirill Kondratev Front Office Manager

AccorHotels certified review
Anonymous Business - 20/12/2017
« Pleasant »

Tidy rooms. Breakfast was different on the next, which was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harri , Thanks for the review! It's a pleasure to know that you loved Novotel. Looking forward to welcoming you back. Best regards, Kirill Kondratev Front Office Manager

AccorHotels certified review
Pertti Solo - 19/12/2017
« Friendly and Informal Atmosphere »

Hotel employees create a friendly and informal atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pertti, We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Best regards and have a nice day, Alla Ignateva Operations Manager

AccorHotels certified review
Mrwobbly Business - 18/12/2017
« Feels like home »

I actually refer to the hotel as "going home" when I leave the office such is my comfort at Novotel St Petersburg. Admittedly a regular 4 or so times a year however it is still unexpected and appreciated that the team remember my name, my preference for a takeaway coffee cup and the other small things that make the difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Many thanks for the feedback. It's the details indeed that always make the difference. You can't even imagine what a pleasure it is to see a familiar face among hundreds of strangers. Best regards, Kirill Kondratev Front Office Manager

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