Novotel Saint Petersburg Centre Hotel 4 stars

TripAdvisor rating 4.0/5 1,512 reviews
Novotel Saint Petersburg Centre
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Room 1

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Hotel extras

  • Nevsky Prospekt is just 109 yards (100 meters) from the hotel

  • Two metro stations within 5 minutes of the hotel

  • 9 meeting rooms with daylight

  • Fitness center with hammam

  • Pets welcome

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 1000.00 RUB
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Tennis
  • Bicycle hire (Nearby)
  • Ski hire facilities (Nearby)
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Saint Petersburg Centre

Mayakovskogo 3A
191025
saint petersburg
russian federation

Tel: +78123351188

Fax: (+7)812/3351180

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAYAKOVSKOGO :   GREEN Mayakovskogo

  • VOSSTANIA :   RED Vosstania

  • By plane

    PULKOVO 1 At 17km / 10.56 miles

  • By boat

    MORSKOY VOKSAL At 15km / 9.32 miles

  • By train

    MOSKOVSKI STATION At 0.5km / 0.31 miles

GPS :59.933645, 30.35633

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with double bed

  • Max. number of persons: ‌2
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive room with 1 double bed - 100% non-smoking

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite with 1 queensize bed and sofa

  • Max. number of persons: ‌4
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room With 2 Single Beds

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Alexandra: Russian Ballet/room with one double bed

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

MyRoom by Natalia and Darina: Matryoshka/room with one double bed

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GOURMETBAR BY NOVOTEL

Type of cuisine: International

The stylish restaurant offers Russian and European cuisine, and the finest wines aged to perfection. The modern interior is suitable for any event.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

You can truly relax in the homely atmosphere of the bar. The menu offers coffee and tea, cakes and pastries, cocktails and snacks, as well as seasonal offerings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 200 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Saint Petersburg Centre

100% genuine reviews from our guests

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AccorHotels Rating 4.5/5

3,895 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,512 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Brilliant as always

Customer review rating 4.5/5

Helen R. Families - 06/07/2019 AccorHotels certified review

Great location. Excellent staff. Quiet rooms. Highly recommend

Dear Helen, Greetings from Novotel St. Petersburg Centre. It was a pleasure to see you again at Novotel. Thank you very much for taking the time to share your feedback. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stays just as enjoyable as the previous ones. We wish to make Novotel St. Petersburg Centre your preferred host for its service and quality. We are delighted that you enjoyed your stay with us at Novotel St. Petersburg Centre and we look forward to welcoming you back soon. Warm regards, Albina Galieva Deputy Front Office Manager

Well appointed and positioned. Friendly Staff.

Customer review rating 4.5/5

Tony R. Couples - 05/07/2019 AccorHotels certified review

A well appointed Hotel, clean with friendly staff. Bar area and reception can get very busy especially at check in times. The hotel will organise taxis as required at reasonable prices. Our only negative comment was Breakfast. It was not great quality, Luke warm and rather tasteless. It is also expensive compared to a breakfast in the high street which is less than 5 minutes away.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. I am sorry to hear a negative comment about the breakfast. We're working hard on making it better. I will definitely share the comments with our restaurant management so we would be able to improve. We're always ready to offer you whatever is missing in the room - a bathrobe, body lotion, hair conditioner , etc. It's just a matter of one telephone call to the 24 hour reception desk. Thank you again for sharing your experience. Sincerely, Kirill Kondratev Front Office Manager
Customer review rating 4.5/5

Anonymous Couples - 04/07/2019 AccorHotels certified review

The room was clean and a nice size but there was no view at all and several small things needed finishing off such as the toilet door handle. Breakfast was good. The concierge was very helpful but we did find the hotel was a considerable walk from the river and many of the attractions which resulted in us not managing to reach everywhere we wanted.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Novotel St. Petersburg is a centrelly located hotel. We're 5 minutes off from the main street - Nevsky prospekt and Mayakovskaya metro station. St. Petersburg is a city of rivers and canals, the nearest one - the Fontanka river - is only 500 meters away from the hotel. I don't quite understand which attraction you had to miss because of the hotel location. The hotel is hidden in the courtyard so unfortunately we're not able to offer a post-card view from our windows. But we're always ready to find something special for you if needed. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Excellent

Customer review rating 4.5/5

Mika K. Business - 03/07/2019 AccorHotels certified review

As expected

Dear Mika, Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to give us your valuable feedback which has been shared with our hotel colleagues. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stays just as enjoyable as the previous ones. We wish to make Novotel St. Petersburg Centre your preferred host for its service and quality. We are delighted that you enjoyed your stay with us at Novotel St. Petersburg Centre and we look forward to welcoming you back. Warm regards, Albina Galieva Deputy Front Office Manager

Nice and modern hotel in centre

Customer review rating 4.5/5

Carlo B. Business - 03/07/2019 AccorHotels certified review

I have stayed in your hotel many times and each time I really enjoyed that . The atmosphere is relaxing and the service is very professional and accurate . I can also say that your breakfast is absolutely varied , plentiful and suitable for all tastes .

Dear Carlo, Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to give us your valuable feedback which has been shared with our hotel colleagues. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stays just as enjoyable as the previous ones. We wish to make Novotel St. Petersburg Centre your preferred host for its service and quality. We are delighted that you enjoyed your stay with us at Novotel St. Petersburg Centre and we look forward to welcoming you back. Warm regards, Albina Galieva Deputy Front Office Manager

Nice location, OK room, great service.

Customer review rating 4.5/5

Petra K. Families - 21/06/2019 AccorHotels certified review

On arrival it wasn't possible to pay with dollars which surprised us as it is something normal in other hotels. In the room there were no shelves to put our clothes on - only one wardrobe with hangers which is good for jeans and jackets but absolutely insufficient for t-shirts. It would have been better to have at least a small chest of drawer somewhere in the room. Beds were very comfortable, pillows were amazing! We had an issue with towels for some reason. First day we asked for two big extra towels which we got but the following morning someone took them and didn't replace so we had to ask for them again. We made sure not to put any towels on the floor to spare the nature as it wasn't necessary to wash them after just one day. Nevertheless, cleaning lady took half of the towels and half of them she left there. All were hanging around and not on the floor. And again, she took our extra two towels so we had to ask for new ones. What we were not happy about was how loud it was at night. There were Asian tourists on the floor that were yelling at night so it was impossible to sleep. I believe it would be of convenience to inform hotel guests to stick to some night hours when the hotel should be quiet and not to be yelling on the floor (outside of their rooms) every night! We even had to leave our room and ask them to be quiet. We were also surprised by the hotel-airport transfer offered to us. Prior to arrival we were told that the price is 1800 rubles for standard car and 2400 rub for comfort car. When we spoke to concierge about booking our trip from hotel to the airport, she asked us automatically for 2400 rub. I told her about the option of 1800 rub which she ignored and repeated 2400 rub. I had to show her the proof on my phone (e-mail she sent me prior to arrival) after which she finally admitted there was also this standard type of car but that they might be busy due to the Economic Forum. She made a phone call and told us that it's possible. I didn't understand why she didn't make a phone call first and then she could have said that unfortunately cars are busy and the price will be higher. Not having the e-mail, she would charge us for the more expensive type of car. We would like to thank you for providing water every day - that was great service. Also we appreciated filling of bathroom amenities as well as teas and coffees every day. Also the room service was great and ladies at the front desk were very helpfull and professional. We will definitely choose this hotel again in the future when staying at Petersburg.

Dear Petra, Greetings from Novotel St. Petersburg Centre. Thank you for choosing Novotel for your stay in St. Petersburg and taking the time to complete post stay survey. We always encourage feedback from our guests as enables us to review the situation and address any service issue that may affect our guests’ experience. Based on your feedback it has become clear that we still have room for improvement in different areas including our Concierge and Housekeeping. It is our top priority to understand our guests’ needs and preferences. We are determined to arrange further staff training in order to deliver a truly proactive and personalized service. We wish to make Novotel St. Petersburg your preferred host for its service and quality. Moreover, we have acknowledged your comment regarding the wardrobe design and we would like to thank you for having voiced your thoughts. We have shared your feedback with our Management for further consideration. We apologize that we did not fully meet your expectations on this occasion and we do hope that we can have an opportunity to host you again. Warm regards, Albina Galieva Deputy Front Office Manager

Great experience of stay @ Hotel. Only issue we faced at hotel is related to breakfast. Room was booked for double occupancy but breakfast was provided only for 1 person which is strange.

Customer review rating 4.5/5

Pradyumna M. Families - 18/06/2019 AccorHotels certified review

Great experience of stay @ Hotel. Only issue we faced at hotel is related to breakfast. Room was booked for double occupancy but breakfast was provided only for 1 person which is strange. Normally if room is booked with double occupancy then breakfast is provided to both guest not to 1 guest.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Originally we had a request for a single hence only one breakfast included. It's a typical corporate reservation with breakfast. So there's really nothing strange. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

great location and staff

Customer review rating 4.5/5

Arnav Couples - 18/06/2019 AccorHotels certified review

Experience was good and the front desk helped us out when the taxi person from the airport was harassing us. A big thank you to both of them who helped us. It was 11 pm and we had 8 ours of transfers before that. We had requested for a balcony room and we got that. Coffee machine was good. Layout of the room was a bit odd due to its shape and room curtains could have been of better quality. A suggestion would be also to make this balcony semi private atleast.

Dear Arnav, Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to give us your valuable feedback which has been shared with our hotel colleagues. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stays just as enjoyable as the previous ones. We wish to make Novotel St. Petersburg Centre your preferred host for its service and quality. We have also acknowledged your comment regarding the curtain and we would like to apologize for any inconvenience caused. We have already followed up with our Housekeeping department for further optimization. We are delighted that nonetheless you enjoyed your stay with us at Novotel St. Petersburg Centre and we look forward to welcoming you back. Warm regards, Albina Galieva Deputy Front Office Manager

Airconditioning was turned on freezing

Customer review rating 4.5/5

Knud S. Business - 16/06/2019 AccorHotels certified review

No one checked the temperature in the room, the ac was on 12 °C. Next day reception promised to add an electric heater. I had to call again to receive the heater. Next day the temperature in the room was up and i could switch to ac again and have the ventilation running in the room. It is quicker to check the ac immeadiately, than using 2 days on a grumbling client. To me the geographic position of the hotel is very fine, near 2 metrolines and the Moscow railway station. I walk from the hotel to center city or take one of the trolley busses.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. The weather in St. Petersburg is very unstable. The day before your arrival it was very hot outside (+30C degrees) so the AC system was adjusted in order to cool the air down. The next day the temperature drops down to 19 degrees. We're trying to follow it up on daily basis but sometimes nature turns out to be a little quicker. But we're doing our best to make your stay comfortable. I am sorry for the inconvenience. I hope it did not ruin your stay with us. Looking forward to seeing you with us next time! Sincerely, Kirill Kondratev Front Office Manager

Very well located and great service

Customer review rating 4.5/5

T. Couples - 15/06/2019 AccorHotels certified review

The room on the 9th floor was bright and a large view. Service was impeccable. Location was convenient

Dear Arnaud, Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to give us your valuable feedback which has been shared with our hotel colleagues. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stays just as enjoyable as the previous ones. We wish to make Novotel St. Petersburg Centre your preferred host for its service and quality. We have also acknowledged your comment regarding the Internet connection and we would like to apologize for any inconvenience caused. At the moment our IT department is working on wifi project to improve connectivity and speed. We are delighted that nonetheless you enjoyed your stay with us at Novotel St. Petersburg Centre and we look forward to welcoming you back. Warm regards, Albina Galieva Deputy Front Office Manager

Very nice hotel as overall experience

Customer review rating 4.5/5

Maya Business - 12/06/2019 AccorHotels certified review

Polite staff, nice breakfast, water in the room was compliment

Dear Maya, Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to give us your valuable feedback which has been shared with our hotel colleagues. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stays just as enjoyable as the previous ones. We wish to make Novotel St. Petersburg Centre your preferred host for its service and quality. We are delighted you enjoyed your stay with us at Novotel St. Petersburg Centre and we look forward to welcoming you back. Warm regards, Albina Galieva Deputy Front Office Manager

It is only getting better

Customer review rating 4.5/5

Tanya Business - 12/06/2019 AccorHotels certified review

Excellent stay. Super proactive service. Nicely renovated executive room. Especially would like to mention the service of concierge Tatyana. She is extremely knowledgeable, very customer orientated, and always ready to assist. Very good dinner menu, good selection of drinks in the bar. Nice cakes in the cafe. Highly recommended.

Dear Tanya, Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to give us your valuable feedback which has been shared with our hotel colleagues. Your feedback is very motivating and we intend to maintain this level of service in order to make your future stays just as enjoyable as the previous ones. We wish to make Novotel St. Petersburg Centre your preferred host for its service and quality. In particular, we would like to thank you for bringing to our attention that concierge Tatiana provided an extra level of service during your stay and attended to your needs. It is this level of service that that we are striving for and we are pleased to learn that we delivered it on this occasion. We are delighted you enjoyed your stay with us at Novotel St. Petersburg Centre and we look forward to welcoming you back. Warm regards, Albina Galieva Deputy Front Office Manager

6 nights paid 7

Customer review rating 4.5/5

Luca Business - 08/06/2019 AccorHotels certified review

While the personnel was rather nice I found the management totally incapable of considering my case and I was forced to pay 7 nights while I only stayed 6

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Currently we are having a peak season in St. Petersburg which impacts the prices and the demand very much. Even more the impact is during St. Petersburg International Economic Forum (5 of June - 8 of June 2019). The booking conditions for this period were very strict but announced transparently and well in advance. I fully understand that this is a disappointing experience and I apologize for the inconvenience. Sincerely, Kirill Kondratev Front Office Manager

Useful place with sightseeing of Saint Petersburg

Customer review rating 4.5/5

Hiroshi S. Families - 08/06/2019 AccorHotels certified review

I was a comfortable time with Novotel Saint Petersburg Centre at my trip. But the wifi speed is a bad experience.

Dear Mr. Hiroshi, Greetings from Novotel St. Petersburg Centre. Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to complete post stay survey. We always encourage feedback from our guests as it helps us to improve and enhance your future stays. We have shared your feedback regarding the Internet connection with our IT department for further optimization. We hope to have an opportunity to welcome you back at Novotel and we will make every effort to make your stay an enjoyable one. Warm regards, Albina Galieva Deputy Front Office Manager

Comfortable and good location

Customer review rating 4.5/5

Maksim Business - 08/06/2019 AccorHotels certified review

As usually, welcome staff, good breakfast, comfortable room. It’s great when you get what you expect

Максим , добрый день! Благодарим за отзыв. Комментарии наших гостей нам очень важны, так как каждый день мы делаем все возможное, чтобы соответствовать Вашим ожиданиям. Нас очень радует, что Вы останавливаетесь у нас регулярно. Надеемся на скорую встречу. С уважением, Альбина Галиева Зам. начальника службы приема и размещения

Nice and pleasant

Customer review rating 4.5/5

Aneta Business - 07/06/2019 AccorHotels certified review

Very posiive experience. The hotel was clean and tidy, with all necessary things for a pleasant stay.

Dear Aneta, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kirill Kondratev Front Office Manager

Far from Expectations

Customer review rating 4.5/5

Gl Friends - 06/06/2019 AccorHotels certified review

I received a very wonderful customer service before our trip with regards to our invitation letter. Response was prompt and kindess were extended. We were very impressed but when we arrived at the fron desk, everything went downhill. I dont feel welcome at all even as a hotel guest, not to say as Accor member.

Dear Mrs. L., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are always happy to welcome our privileged guests and it is our responsibility to treat status guests according to Accor standards. I guess we have a misunderstanding about the terms and conditions of the AccorPLUS program and I will try to clarify the situation. Accor PLUS has wide dining preferences - discounts up to 50% from the food bill. But as per paragraph 3.1 of the Terms and conditions this works only in the Asia Pacific region which does not include St. Petersburg. In other regions you are welcome to benefit the points-based program LeClub Accorhotels. We did the best to make your stay comfortable and I guess it was this misunderstanding which brought disappointment. We appreciate your sharing your concerns, and we hope that you will be back in Novotel in the near future. Sincerely, Kirill Kondratev Front Office Manager

Tremendous help and advise from all the staff

Customer review rating 4.5/5

Colin F. Friends - 05/06/2019 AccorHotels certified review

From the minute we arrived we were warmly greeted by the reception staff. The 2 ladies working in the concierge went out of their way to help us. Bar and restaurant staff were friendly. Room was cleaned efficiently. It would be unfair to nominate any one person as being outstanding as all staff would warrant this award.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Kirill Kondratev Front Office Manager

Got all what we expected

Customer review rating 4.5/5

Nilesh P. Families - 03/06/2019 AccorHotels certified review

Our experience was very good. Right from the word go the staff was there for all help and assistance. The breakfast was lovely and they gave us perfect vegetarian breakfast. The room service, house keeping, reception staff were very helpful. All and all had a very good experience staying with the hotel.

Dear Nilesh, Thank you very much for the words of appreciation. It's a pleasure to know that you and your family reposed well and I hope we will see each other next time very soon in St. Petersburg. Best regards, Kirill Kondratev, Front Office Manager

Great

Customer review rating 4.5/5

Daz Couples - 02/06/2019 AccorHotels certified review

The Novotel was well situated, convenient to restaurants and shops, and pleasant walks to canal rides and the Winter Palace.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager
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