Hotel - Novotel Saint Petersburg Centre
Novotel Hotel Novotel Hotel

Novotel Saint Petersburg Centre Hotel

4.0/5 1,436 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 800  RUB
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Outdoor playground for children
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Bicycle hire  (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 233 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 20 family rooms
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,098 reviews

Our guest reviews for Novotel Saint Petersburg Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,436 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Oksana Families - 11/11/2018 AccorHotels certified review
« Very good, but not the best in details. »

Location is perfect, the staff is friendly and responsive. Nice lounge zone. However, room design is not excellent in details. For example, the bath is located very close to one of the beds (like half o meter), lack of sockets (only one socket near a bed, you can ask for adaptor as a proposed solution), a separate toilet is a brilliant idea, but it looks 'tired' and very loud in use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oksana, Thanks a lot for staying with Novotel St. Petersburg Centre and for your feedback. I hope to see you back very soon! Best regards, Kirill Kondratev Front Office Manager

Alessandro L. B. Solo - 11/11/2018 AccorHotels certified review
« Comfortable, restful, convenient. »

I got to the hotel off the back of a very long train journey and successfully recharged at the hotel- I was extremely pleased with the comfortable, spacious room. The facilities lacked nothing that I can think of. The breakfast was especially good- distinguishing itself even from other Accor hotel breakfasts I have had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandro, Greetings from Novotel St. Petersburg Centre. Thank you very much for choosing Novotel for your stay in St. Petersburg and taking the time to complete post stay survey. We always encourage feedback from our guests as it helps us to improve and enhance your future stays. We will share your comments with our team that will serve as an encouragement to all of our staff. We are glad that you enjoyed your stay with us and look forward to welcoming you back soon. Warm regards, Albina Galieva Deputy Front Office Manager

Alex W. Couples - 07/11/2018 AccorHotels certified review
« Great hotel and great staff! »

Overall, I’m very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Frederico E. F. Couples - 04/11/2018 AccorHotels certified review
« Great room cleaning, average breakfast, customer care of staff below average »

Great room cleaning, average breakfast, customer care pf staff below average Towels in room too small Best of stay: the maid!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederico F., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kirill Kondratev Front Office Manager

Anonymous Business - 04/11/2018 AccorHotels certified review
« Ok not more »

Rooms were good and clean. Front desk never attentive to guests. Should smile more and be looking at whi is passing in front of them. Really not customer oriented. Especially the younger ones.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Saint Petersburg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kirill Kondratev Front Office Manager

Mika K. Business - 03/11/2018 AccorHotels certified review
« Excellent »

Everything wentr well, room, bar, meal fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mika, Thanks a lot for sharing your opinion with us. It's good to know that you loved your stay. Hope to see you soon! Best regards, Kirill, Front Office Manager

Business - 31/10/2018 TripAdvisor review
« excellent »

the best location in a buetiful city / very good breakfast and also good service at the front desk . nice bar and good envairment . also nice room which are very comftable . good gim and very nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thanks a lot for your feedback regarding your recent stay with Novotel St. Petersburg Centre! We're happy to know that you loved the hotel and services provided. I hope that one day you will come back to our beautiful city again and will stay with Novotel. Best regards, Kirill Front Office Manager

Terhi Business - 29/10/2018 AccorHotels certified review
« Friendly staff, nice stay »

As usual, the staff was very nice and polite, it makes me feel very welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trehi, It's a big pleasure to welcome you in Novotel once again. We're always happy to have such a kind guest as you! Hope to see you back very soon! Best regards, Kirill Kondratev, Front Office Manager

Greg Couples - 29/10/2018 AccorHotels certified review
« Highly Recommended »

Hotel is in a great location handy to many 'must do' sites. Room was excellent. Staff are first class, very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., greetings from St. Petersburg! Thank you so much for staying with us in the Novotel St. Petersburg Centre hotel. It's a big pleasure to know that you loved it here. Me and my colleagues are giving you the best wishes and looking forward to welcoming you again! Kirill, Front Office Manager

Sonny B. Friends - 26/10/2018 AccorHotels certified review
« Awesome Hotel »

Helpfull and friendly staff, cleanliness and good location, recommended hotel in st petersburg

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. B., Greetings from Novotel St. Petersburg. Thank you for taking the time to respond to post stay survey and share your experience regarding your stay. We are glad to learn that your stay with us was a pleasant one. We will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and enhance our guests’ stay. Thank you again for your feedback. We look forward to welcoming you back. Warm regards, Albina Galieva Deputy Front Office Manager

Ng Business - 26/10/2018 AccorHotels certified review
« Nice and tidy hotel »

Good location, nice and comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naftali, Greetings from Novotel St. Petersburg. Thank you for taking the time to respond to post-stay survey and share your experience regarding your stay. We are glad to learn that your stay with us was a pleasant one. We will share your comments with our team. We are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and enhance our guests’ stay. Thank you again for your feedback. We look forward to welcoming you back. Warm regards, Albina Galieva Deputy Front Office Manager

Helen R. Solo - 17/10/2018 AccorHotels certified review
« Amazing as always »

Great location. Great room. Super nice staff. Highly recommend. Am staying at 2 weeks at Christmas. My 3rd stay. Also booked a room for family over new year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, It's so good to know hat you loved your stay with us! We'll be very happy to welcome you again in Novotel for Christmas! Greetings from St. Pete and see you very soon! Kirill (Front Office Mngr) and the team

Elena Families - 17/10/2018 AccorHotels certified review

Everything was perfect,nice and clean room, tasty and various breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena, Thanks a lot for your feedback! We'll be looking forward to welcoming you back in Novotel St. Petersburg Centre! Best regards, Kirill Kondratev Front Office Manager

Anonymous Couples - 17/10/2018 AccorHotels certified review
« Clean and nice »

Reception was helpful and friendly. Hotel is conveniently located near train station and metro. Near to many shops and eateries. Will stay again when in St. Petersburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agatha, We thank you a lot for your feedback and rating. It's a pleasure to know that you loved your stay with us. I hope to see you back in Novotel St. Petersburg Centre very soon. Best regards, Kirill Kondratev Front Office Manager

Bank147 Friends - 16/10/2018 AccorHotels certified review
« Great hotel near St. Petersburg centre »

Upon check-in, I was warmly welcome with a helpful reception. The room was clean and very cosy and well equipped. However I stay in the second building (room# 2xxx) which it is quite inconvenient as you have to take 2 lifts in order to get to my room or breakfast every morning. The breakfast has a good and wide range selection of hot and cold meal. The hotel is well situated and takes only one short bus ride to Hermitage or St. Isaac's Cathedral.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. The hotel has rooms in two buildings but we are always ready to help you find most suitable option. My colleagues on the reception are always there for you. We're happy that all in all you loved your stay with us. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Richard Business - 14/10/2018 AccorHotels certified review
« An Ok stay »

Staff great, breakfast ok, room good, wifi was diabolical in today's day and age, kept dropping out and not intuitive to connect an iPad and didn't always connect and could not connect one of the days. Room was not made up on one of the days, first time I have had this in a hotel, but not major issue just disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. I can assure you that currently we are working on improvement of our wifi system. It has its flaws but we will work it out very soon. I am sorry for the inconveniences. As for your comment about cleaning. Do I understand it rightly that one day you came back to your room, you found it undone and asked the reception to clean it up? Because usually our chambermaids work till 6 pm and you might have come back before the cleaning started. I would appreciate if you share your experience in detail so we could improve the service. I thank you for sharing your experience, and I hope you will come back to Novotel St. PEtersburg Centre. Sincerely, Kirill Kondratev Front Office Manager

Olga Business - 12/10/2018 AccorHotels certified review
« Everything is as expected »

Novotel is a good combination of service and quality. I really enjoy every visit to St.Petersburg. it is a good located, reasonably quite, comfortable hotel. Being a gold card holder I get an upgrade with tea/coffee/chocolate and of course more sq meters in the room. All these details will make your business trip more comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga, Thanks a lot for choosing Novotel St. Petersburg and for your loyalty. We're always happy to see you again in our hotel. Best regards, Kirill Kondratev Front Office Manager

Liz B. B. Couples - 10/10/2018 AccorHotels certified review
« Handy Place to Stay before Flight Home »

Check in was friendly and welcoming. Room was good and bed was comfortable. Ate dinner at the restaurant as there was nothing really close by and the food was lovely. Breakfast was also good. Free pick up in a shuttle from the airport was hassle free and the paid shuttle trip to the airport on departure was also reliable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It's a pleasure to know that you loved the service in Novotel. There's just one confusing thing about the pick up service. We don't have a free shuttle bus from/to the airport. There is city transport available (metro, bus) or taxi (either hotel taxi or city taxi). I'm not really sure what you mean by a shuttle here. Anyway thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Bader Couples - 08/10/2018 AccorHotels certified review
« Mr bader »

Me and wife had really great time staying at the hotel and the staff was very helpful and respectful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kirill Kondratev Front Office Manager

Akram A. Couples - 07/10/2018 AccorHotels certified review
« Stay was pleasant how ever staff not very courteous »

Hotel staff not very courteous and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Saint Petersburg Centre. I'm sorry that you did not feel welcome. I can assure you that my colleagues tried to do their best to make you feel comfortable.I hope you will give us another chance next time! See you in Novotel and best regards! Kirill Kondratev, Front Office Manager

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