Hotel - ibis Santo Andre
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Ibis Hotel Hotel

ibis Santo Andre Hotel

Av Industrial 885 
09080510  SANTO ANDRE
BRAZIL

856 reviews
TripAdvisor Rating Based on 856 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Reduced mobility rooms
  • Pet allowed
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Reduced mobility rooms
  • Pet allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Early check-in from 9AM
  • Ironing room

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 180 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Crib on request
    • Minibar
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 4,119 reviews

Our guest reviews for ibis Santo Andre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 856 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Guyfromtexas Business - 13/07/2017
« VP (Engineering) »

Super bad place. Worst IBIS. It was cols in Sao Paulo. There was not even small heater

AccorHotels certified review
Ulisses Business - 12/07/2017
« Nothing special »

The room is cold, the service hasn't standard, every time something is different, some times is very quick, I a gift, sometimes it's terrible.

AccorHotels certified review
Françuél Couples - 25/06/2017
« Boa »

Recepcionista simpático, falou do Leclub, me ofereceu o Welcome Drink.

AccorHotels certified review
Antonio F. Couples - 12/06/2017
« Nice and fair stay. »

The hotel is nice as usual. The park and shopping near by help a lot.

AccorHotels certified review
Lofrano Business - 03/06/2017
« Pattern »

Always the same pattern of reception and comfortable room

AccorHotels certified review
Nancy Business - 28/05/2017
« perfect »

everithing was right as usual

AccorHotels certified review
Jose F. S. Business - 25/05/2017

Very good.

AccorHotels certified review
Fabio O. Business - 12/05/2017
« Lacklustre experience. Really not guest-focused hotel. »

Several little things made the experience very disappointing: 1) Wine selection: you offer only one wine label (brazilian national Miolo), I'd rather have more choices, including good South American wines like Argentinian or Chiliean wines. 2) The power outlets are very far from the bed. Difficult to charge phones and use at the same time. 3) An unheard rule of charging for wine glasses taken to the room. 4) Staff seemed poorly trained and overwhelmed with rules. 5) Ironing room: the iron´s power cord is too short and can´t reach the whole of the ironing board, making it almost unusable. In fact, iron's should be made available to be used in-room. 6) The desk design is a strange half-moon shape that lends most of it unusable.

AccorHotels certified review
Anonymous Couples - 11/05/2017
« Clean, good service, comfortable  »

Overall good. A couple of times we had problems with the keys not working but was sorted straight away. Staff friendly and helpful

AccorHotels certified review
João P. F. Solo - 10/05/2017
« Satisfactory  »

The room is simples, and eficient. Good shower, and nice A/C. The breakfast is very good, and the lobby is well designed. The only thing I didn't like was the staff that was designed for the Saturday night. It was 11pm, and I was waiting in the lobby for my pizza delivery, and the employees in the lobby were shouting, and calling names and they didn't mind I was around. That was very unpleasant and disrespectful. On the contrast, on my check-out, the ambassador Victor was the most respectful and most well prepared to deal with guests.

AccorHotels certified review
Anonymous Solo - 08/05/2017

Overall pleasant stay. Nice room and amenities. Clean. Would prefer ability to open window for ventilation. AC does not suit me generally.

AccorHotels certified review
Anonymous Solo - 04/05/2017

It was exactly what I expected from an Ibis hotel (Low fare hotel). The negative point was the parking services. I think that 15 min to receive my car back is too much. There was only one person from the Parking service attending the guests and this service is charged.

AccorHotels certified review
Anonymous Business - 17/04/2017

Confortavel

AccorHotels certified review
Anonymous Families - 16/04/2017

Friendly, helpful Staff, clean rooms

AccorHotels certified review
Anonymous Business - 05/04/2017

Not what I expect from the hotel

TripAdvisor certified review
Carlos S Business - 31/03/2017
« Hotel Quality »

Really disappointed with the service and the hotel, The service was bad and inopportune, there is no person with whom to communicate or complain at the hotel. rooms are small and do not have any type of service

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Santo Andre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager ibis Santo Andre

AccorHotels certified review
Anonymous Business - 29/03/2017

Not so good. Despite the friendly service, there was no soap and shampoo in the room, neither the face cloth and the bed only had the liner and bedspread. The bed mattress is extremely soft, demonstrating a long time of use, and when lying down deforms and prevents a full rest. I noted this condition already on other occasions I had to stay at this hotel.

AccorHotels certified review
Anonymous Business - 19/03/2017

It is very good value for money. The staff is very helpfull and froendly.

AccorHotels certified review
Anonymous Families - 18/03/2017

satisfatoria

AccorHotels certified review
Anonymous Business - 18/03/2017

Very good rooms, confortable, clean, good breakfast

Our most recent 20 reviews
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