Hotel - ibis Santo Andre
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ibis Santo Andre Hotel

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4.0/5 887 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 149.00 BRL Non member rate
From 141.55 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Reduced mobility rooms
  • Pet allowed 50  BRL
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Early check-in from 9AM
  • Ironing room

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 180 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Crib on request
    • Minibar
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 4,915 reviews

Our guest reviews for ibis Santo Andre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 887 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 15/02/2018
« Practical & Confortable! »

It was a good surprise! I'm Ibis's client in others cities and the experience use to be not so good. Ibis, mainly, in the countryside is not a good idea, It is just a hotel to have a place to sleep, however, in this branch was really different! Everything was really good, from the front desk to the breakfast. This branch was the best branch I've ever been. It's comfortable, practical and clean! Thanks a lot Ibis Santo André.

AccorHotels certified review
Anna B. Solo - 30/12/2017
« Need improvements »

Good location, terrible WiFi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Lina Goncalves Ferreira Bucky, Thank you for taking the time to tell us about your experience at the ibis Santo Andre. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Aaron K. Solo - 28/12/2017
« quite bad »

I stayed only only one night but the experience was quite bad, I had some pasta in the restaurant which took AGES.. close to 40 or 50 min and it was horrible. Also I was not informed that breakfast not included.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron Enoch David Samuel Karels, Thank you for taking the time to tell us about your experience at the ibis Santo Andre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Vanderlei M. Families - 15/12/2017
« Not the experience I expect from Accor and Ibis »

From booking to accommodation, quality of breakfast, service ... Everything was worse than the experiences I've had in the past at Ibis (an hotel I usually like) and from Accor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raquel Ferrari C., Thank you for taking the time to tell us about your experience at the ibis Santo Andre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Carla Business - 04/12/2017
« Very good short stay »

The room was comfortable and the cleaning service was great. It is only a shame that they don't serve breakfast at a more reasonable price, but other than that I really liked it. There was a problem with the toilet seat, but I didn't even complained with them, but the cleaning people should have noticed this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carla Lintzmayer, We very much appreciate your comments regarding your stay at the ibis Santo Andre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Eduardo H. Couples - 04/12/2017
« Great »

Silent rooms and very clean place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo Hiroshi Nakamatsu, We very much appreciate your comments regarding your stay at the ibis Santo Andre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Anonymous Business - 09/11/2017
« Satisfied »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mauricio We very much appreciate your comments regarding your stay at the ibis Santo Andre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Mp Solo - 09/11/2017
« Serviceable, restaurant OK, aircon a bit defective »

Service staff were helpful, The level of facilities is what I was expecting for the price range. The only issue was the aircon in the room could not be set up or down, or at least the control buttons in the room did not have any effect. As a result, the room was a just bit chilly, especially when compared to the weather outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, We very much appreciate your comments regarding your stay at the ibis Santo Andre. It is always a pleasure to receive positive feedback. I will share your comments with our team. On the air conditioning, we only have to cool the room, we do not have hot air, with this it is necessary to leave the same off, so the apartment does not stay with the temperature of the external environment. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
René Business - 06/11/2017
« Mr »

I

Our hotel has responded to the review
Our hotel has responded to the review

Prezado cliente, Obrigada pelo retorno com sua opinião. Esperamos revê-lo em breve em nosso hotel. Atenciosamente, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Anonymous Business - 31/10/2017
« Good »

Staff is very good like always, Breakfast need to got everything until the end. Some breads finished and don’t be reloaded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre Correa Spinola Costa, We very much appreciate your comments regarding your stay at the ibis Santo Andre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Eduardo Couples - 30/10/2017
« Very pleasing »

Great apartments and silent hotel.

TripAdvisor review
Business - 29/10/2017
« Bussiness »

Very enjoyable trip, this time ... we had a surprise, because the IBIS Hotel staff left a present for the lodgings; I was very happy to be able to do part of the developments and day of the hotel; friendships and relationships, are of great vitae for growth in life; the staff is great;

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Our staff is very happy to have enjoyed the treats we left in your apartment We hope to see you soon. Gerente Geral Hotel ibis Santo Andre

AccorHotels certified review
Anonymous Business - 27/10/2017
« Good. »

It was normal, fortunately I have no surprises.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mailson Cesar Dos Santos Silva, We very much appreciate your comments regarding your stay at the ibis Santo Andre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Jose S. D. A. S. Business - 27/10/2017
« Excelent »

Excelent room, breakbreakfast and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose Saturnino De Araujo Santos, We very much appreciate your comments regarding your stay at the ibis Santo Andre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Anonymous Business - 26/10/2017
« Satisfatorio »

Satisfatoria

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo Jose Firmino, We very much appreciate your comments regarding your stay at the ibis Santo Andre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Leo M. M. Business - 22/10/2017
« Ibis standard quality as expected, but there is room for improvement. »

Hotel has the expected Ibis quality, so there are no bad surprises. Not luxurious, but fine. Staff is friendly and helpful. The downside is the internet connection, I think hotels in general should try to improve it somehow, because it is unacceptable the way it is. It is impossible to do a simple video conference through skype, for instance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leo Miyakoshi, Thank you for taking the time to tell us about your experience at the ibis Santo Andre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

AccorHotels certified review
Alex G. Couples - 17/10/2017
« Parking fees »

They charge parking fees without explicit warnings previously!

Our hotel has responded to the review
Our hotel has responded to the review

Mr Alex, Thank you for taking the time to tell us about your experience at the ibis Santo Andre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. On our sites, on the parking board at the entrance and in all the communion inside the hotel (television, brochure, apartment, reception). Sincerely, Ymara Cannizza Gerente Geral ibis Santo André

TripAdvisor review
Business - 09/10/2017
« Towels and so »

Frequently the towels are Very rough hard, far tô Be amoite. During the breakfast the TV is too loud . The check takes a long time even if you are a frequently guest The breakfast is very good and the atendents present

Our hotel has responded to the review
Our hotel has responded to the review

Dear, We very much appreciate your comments regarding your stay at the ibis Santo Andre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. General Manager Hotel ibis Santo André

AccorHotels certified review
Cristiane G. Families - 27/09/2017
« I think the hotel is at in a very good location. »

Everything was fine however front desk staff is not so friendly. I don´t know how to treat " above and beyond".

AccorHotels certified review
Leonardo Couples - 26/09/2017
« Bom »

Demora no check in a hora da entrada,.

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