Mercure Manaus Hotel 4 stars

TripAdvisor rating 4.0/5 729 reviews
Mercure Manaus Hotel
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Indoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manaus Hotel

AV. MÁRIO YPIRANGA MONTEIRO
nº 1000 - ADRIANÓPOLIS
69057000
manaus
brazil

Tel: +559221011100

Fax: (+55)92/21011111

Contact email

Check-in from 14h00

Check out up to 12h00

  • INTERBAIRROS :   1

  • By plane

    EDAURDO GOMES At 11.8km / 7.33 miles

  • By car

    BR-174 At 6km / 3.73 miles

GPS :-3.107049, -60.012989

Our accommodations

The Mercure Manaus hotel has 107 comfortable and spacious rooms. The apartments are air-conditioned and have broadband Internet access, a lounge, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and closet. All the apartments are air-conditioned and come with broadband Internet access, living room, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and spacious wardrobe.

Superior room with a double bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Room with 2 Single beds

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Our restaurants and bars

ZEFINHA AMAZONAS

Type of cuisine: Regional

ZEFINHA AMAZONAS

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 67 m²

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Manaus Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,849 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

729 reviews

Basic and comfortable

Customer review rating 4.3/5

Anonymous Business - 01/07/2019 AccorHotels certified review

The room is modern and comfortable. The restaurant is well decorated, food and service is good. The sensors illumination is poor, the aisles are dark.

Dear Guest Ruiz Gracia, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Terrible rooms

Customer review rating 4.3/5

P. N. Couples - 29/05/2019 AccorHotels certified review

We had to change rooms 3 times when we arrived in the hotel. The first room had the window toward a loud machine of the hotel and the noise was really too much. We asked to change rooms and went all the way down with all our luggage to get a new card. The second room was full of water on the floor. It appeared it had rained inside through the closed windows. We once again had to change rooms. The personnel would not even come up to give us the new keycard, we always had to take all our luggage down to the reception. The third room had lots of mold of the ceiling and smelled strongly like mold. As there were no other rooms available, we had to stay in this room. We then wanted to order something to eat. Having changed rooms for more than half an hour, it was now 23h10. We called the restaurant and asked for some food. We heard the people discussing in the background. The chefs wanted to go home and then told the person on the phone to tell us it wouldn't be possible for make our meal, even after we had explained the situation with the rooms. They only served us a terrible ceasar salad and a tasteless lasagna. They told us it would take 25-30 min for the meal to arrive, but it took ALMOST 1 HOUR. We were shocked with the quality of the restaurant and terrible rooms in the hotel. The corridor in front of our room also had a hole in the ceiling filled with mold and there was water dropping down from it constantly.

Dear Guest P. N., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager
Customer review rating 4.3/5

Leif S. Business - 11/05/2019 AccorHotels certified review

Everything was ok. Nothing fancy but everything was working. The TV could have been a bit bigger

Dear Guest Leif S., We greatly appreciate your comments regarding your stay at Mercure Manaus. Although his overall assessment was quite positive, we found that his experience with certain points received a not very good evaluation. We assure you that the necessary measures will be taken to improve the quality of the services referred to Thank you again for letting us know about your experience and for trusting Mercure hotels. Regards, Christian Costa General Manager

Dentro do esperado

Customer review rating 4.3/5

Alessandro Business - 02/05/2019 AccorHotels certified review

Aprazível

Exmo Senhor Alessandro, Agradecemos sua avaliação no seguimento da sua estada no Mercure Manaus Hotel. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de acolhê-lo novamente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Atenciosamente, Christian Costa General Manager

very good

Customer review rating 4.3/5

Enrique C. Business - 19/04/2019 AccorHotels certified review

good, nice gym!!!

Dear Guest enrique c., Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Just Right!

Customer review rating 4.3/5

Bradford Couples - 12/04/2019 AccorHotels certified review

Given an early check-in as requested. Clean, well-designed room. Comfortable bed. Arranged for taxi. Treated us with care and respect. Very nice, indeed.

Dear Guest Bradford, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager

satisfied

Customer review rating 4.3/5

Naveen Business - 05/04/2019 AccorHotels certified review

ok

Dear Guest Naveen, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Everything was horrible except for the breakfast. It was okay

Customer review rating 4.3/5

Anonymous Business - 04/04/2019 AccorHotels certified review

I did not get the room I requested. The showers wouldn’t drain fast enough to take a normal shower. There was no safe or iron in the room. There were bugs on the desk. There was no restaurant or food service for dinner.

Dear Guest John, We greatly appreciate your comments regarding your stay at Mercure Manaus. Although his overall assessment was quite positive, we found that his experience with certain points received a not very good evaluation. We assure you that the necessary measures will be taken to improve the quality of the services referred to Thank you again for letting us know about your experience and for trusting Mercure hotels. Regards, Christian Costa General Manager

Hair

Customer review rating 4.3/5

Jose Business - 21/03/2019 AccorHotels certified review

Lots of hair in the room, blankets with stains Air conditioning didnt work well....window in restroom let the light of the sun in and no privacy

Dear Jose Luis A., Thank you for taking the time to tell us about your experience at the Mercure Manaus Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great

Customer review rating 4.3/5

Flavia Business - 16/03/2019 AccorHotels certified review

Comfortable, staff are nice and the service was Great.

Dear Guest Flavia, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager
Customer review rating 4.3/5

Anonymous Business - 14/03/2019 AccorHotels certified review

Hotel was not well cleaning, and has a ugly smell

Dear Guest Ivannia, Thank you for taking the time to write to us following your stay at Mercure Manaus Hotel. We regret that the service provided did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. We assure you that the necessary measures will be taken to improve the quality of the services you have referred to us. Once again, we appreciate your feedback and hope to regain your confidence during your next stay. In the hope of welcoming you briefly, please accept our best regards. Christian Costa General Manager

Good experience

Customer review rating 4.3/5

Roberto R. Business - 05/03/2019 AccorHotels certified review

Ingeneral it was good, clean and comfortable

Sir Roberto, We appreciate your feedback following your stay at Mercure Manaus Hotel. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the hope of welcoming you again, please accept our compliments. Best regards Christian Costa General Manager

Nice service

Customer review rating 4.3/5

Anonymous Business - 23/02/2019 AccorHotels certified review

Very nice front desk attendant checked me in - superb service from her

Dear Mr L., We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager

Terrible

Customer review rating 4.3/5

Anonymous Families - 20/01/2019 AccorHotels certified review

Very bad infrastructure

Dear Mrs. Elizabeth, Thank you for taking the time to write to us following your stay at the Mercure Manaus Hotel. We regret that the service did not live up to your expectations, so please accept our sincere apologies. Mercure hotels always strive to provide the best quality service in their stays, therefore, their opinion is fundamental to us. The hotel is undergoing renovation, we start from the lower floors and follow the rest of the building. Once again, we appreciate your comments and hope to regain your confidence during your next stay. Sincerely, Christian Costa General Manager

Very good!

Customer review rating 4.3/5

Leandro Business - 20/01/2019 AccorHotels certified review

My stay was very good.

Dear Mr. P., We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager

Good, but no hot water

Customer review rating 4.3/5

Elio H. Business - 18/01/2019 AccorHotels certified review

Everything was good. However, the hallway of my level (8th floor) was too dark even with the automated lights and they seem to be doing some repair on the wall right in front of the elevator doors. The room looks nice but the shower box looks very tired. Also, there was no hot water.

Dear Mr. H., We greatly appreciate your comments regarding your stay at Mercure Manaus. Although his overall assessment was quite positive, we found that his experience with certain points received a not very good evaluation. We assure you that the necessary measures will be taken to improve the quality of the services referred to Thank you again for letting us know about your experience and for trusting Mercure hotels. Regards, Christian Costa General Manager

Convenient and comfortable

Customer review rating 4.3/5

Anonymous Business - 16/12/2018 AccorHotels certified review

The service was very good, the room was spacious and comfortable.

Dear Richard, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager
Customer review rating 4.3/5

Andrezza R. Families - 30/11/2018 AccorHotels certified review

Everything was great expect the wifi connection. It was terrible in my room, dropping all the time or not connecting at all. I had a hard time since it was my only source of communication.

Dear Guest Andrezza, We greatly appreciate your comments regarding your stay at Mercure Manaus. Although his overall assessment was quite positive, we found that his experience with certain points received a not very good evaluation. We assure you that the necessary measures will be taken to improve the quality of the services referred to Thank you again for letting us know about your experience and for trusting Mercure hotels. Regards, Christian Costa General Manager

Excelente local

Customer review rating 4.3/5

Beatriz B. Couples - 27/11/2018 AccorHotels certified review

Logal aconchegante, elegante, reservado e extremamente limpo.

Exma Senhora Beatriz, Agradecemos os seus comentários no seguimento da sua estada no Mercure Manaus Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de acolhê-la de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Christian Costa General Manager

efficient, comfortable with no issues at all

Customer review rating 4.3/5

Rajinder N. J. Couples - 16/11/2018 AccorHotels certified review

Last year I had stayed at Mercure in Rome and was extremely satisfied with the stay so choosing Mercure in Manaus was easy and the expectation was the same. I was not unsatisfied and was happy with the location of your hotel being not too far from the airport and the city centre and having a wonderful shopping centre really close by. Your staff was excellent and I would like to single out Bruno at the front desk who was extremely courteous and efficient in dealing with us. If ever we visit Manaus again your hotel will be my choice again, rest assured. Thank you for everything.

Dear Guest J., We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager
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