Hotel - Mercure Manaus Hotel
Mercure Hotel Mercure Hotel

Mercure Manaus Hotel

Our hotels AccorHotels
4.0/5 644 reviews
All hotels in Manaus
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 179.10 BRL Non member rate
From 161.19 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Reduced mobility facilities
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Indoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 03:00 - 23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Manaus hotel has 107 comfortable and spacious rooms. The apartments are air-conditioned and have broadband Internet access, a lounge, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and closet.All the apartments are air-conditioned and come with broadband Internet access, living room, cable TV, desk, kitchen with microwave, electric stove, minibar, electronic safe and spacious wardrobe.

  • 94 rooms
  • 100% non-smoking hotel
  • 4 family rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Telephone
    • Direct dial telephone
    • Printer
    • High speed transmission line
    • Minibar
    • Full kitchen
    • Microwave in room
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,958 reviews

Our guest reviews for Mercure Manaus Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 644 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Gabriella Business - 01/04/2018
« Very comfortable stay »

Mercure Manaus is the perfect hotel for business but also for pleasure. The bed was very comfortable and the rooms and bathrooms are quite large. Big shower. Good air conditioning. Great breakfast. The WiFi is free and works in all areas. The staff are very nice. Within walking distance of Manauara Mall (great shopping!) and Carrefour. I would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Gabriella, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager

AccorHotels certified review
Stephen B. Business - 30/03/2018
« Friendly, efficient hotel with big, clean and peaceful rtooms »

The hotel is well-run. The rooms are nicely quiet and with good facilities. Reception staff were efficient and friendly. Breakfast was tasty and diverse. However, breakfast staff could be much quicker with e.g. bringing plates and things that run out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Sthepen, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. In the hope of welcoming you again, please accept our best regards. Christian Costa General Manager

AccorHotels certified review
Matt H. Couples - 09/03/2018
« Exactly as advertised »

My stay at Mercure Manaus Hotel was very pleasant. The hotel stay was very professional. The breakfast was flawless with beautiful live music. Would recommend this place to anyone who is seeking beautiful accommodations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathew Wade H., We very much appreciate your comments regarding your stay at the Mercure Manaus Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Costa General Manager

AccorHotels certified review
Juliana Business - 09/02/2018
« Nice Staff but Old facilities »

The receptionist Bruno made our check-in a very nice experience but when we get to the room, we realized the bathroom and shower were in need of an update The neighbor is a Korean/Chinese restaurant that has lots of dogs at the backyard and did not let us sleep at night. I think the hotel should tell the restaurant owner that his dogs are barking at night like crazy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juliana Gavazzi Pereira, Thank you for taking the time to tell us about your experience at the Mercure Manaus Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Costa General Manager

AccorHotels certified review
Leandro Business - 01/02/2018
« good service »

It was only one night stay. I had to change my room (due to a smoking smell). I would recommend more bread options for the breakfast. In fact I only found two types of sandwiches pre made (I prefer to prepare mine).

AccorHotels certified review
Thomas W. K. Friends - 23/01/2018
« Very satisfied - Service was excellent and rooms comfortable. »

Two short stays, arriving late (12h30 am) the first night and for juts half day the second time. Special mention goes to the night reception manager, James, who went out of his way to ensure that I was well received and got a good room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Keesee, We thank you for your comments following your stay at the Mercure Manaus Hotel. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Best regards, Christian Costa General Manager

AccorHotels certified review
Paula Business - 15/01/2018
« Good »

Really like the room - spacious and clean, apart from a little leak from the toilet into the floor. Breakfast was delicious and quite varied. However, in my opinion the opinions and taste of room service (restaurant) could be much improved - a bit pricey for the quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula Sporleder D., We very much appreciate your comments regarding your stay at the Mercure Manaus Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Costa General Manager

AccorHotels certified review
Wonderney Families - 09/01/2018
« excente »

Otima estadia

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor Wonderney, Agradecemos os seus comentários no seguimento da sua estada no Mercure Manaus Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Christian Costa General Manager Hotel Mercure Manaus

AccorHotels certified review
Dr. A. F. Solo - 01/01/2018
« Xcellent! »

Everybody was very helpful and extremely professional.

AccorHotels certified review
Sonia A. Couples - 30/12/2017
« Funcional »

Agradavel

TripAdvisor review
Business - 20/12/2017
« For business trip »

Good breakfast, great location. Room service is not a good idea. Get a high floor room, quiet and with a view of the soccer Arena, beautiful building. Air conditionng works better at some apartments than others.

AccorHotels certified review
Vardiceu G. Business - 26/11/2017

recepcionista Kelly - nota 10.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Vardiceu, Agradecemos sua avaliação de nosso hotel e ficamos muito felizes em saber que atendemos suas expectativas, e esperamos poder atendê-la novamente em breve. Caso queira comentar no TripAdvisor, segue abaixo nosso link direto: https://www.tripadvisor.com.br/UserReviewEdit-g303235-d503485-Hotel_Mercure_Manaus-Manaus_Amazon_River_State_of_Amazonas.html Atenciosamente, Christian Costa Gerente Geral

AccorHotels certified review
Bruno C. Business - 17/11/2017
« Dirty »

Dirty hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno Barbato, Thank you for taking the time to tell us about your experience at the Mercure Manaus Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Costa General Manager

AccorHotels certified review
Fhaka Business - 15/11/2017
« Unpleasant experience »

I had a quite unpleasant experience staying at this hotel. They charged me $10 for a bucket of ice. Yes $10 for a bucket of ice as unbelievable this may sound. Also, I had a coworker visiting me at the hotel and the staff charged me $65 for a 30min visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabio Haka, Thank you for taking the time to tell us about your experience at the Mercure Manaus Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Costa General Manager

AccorHotels certified review
Marcos J. S. Business - 15/11/2017
« Very good, accomodation were clean and well organized. »

Everything was fine and in place. I had easy access to taxi to go to my meetings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Santos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager

AccorHotels certified review
Dan C. Solo - 16/10/2017
« Excellent »

Experience was great. Everyone was very friendly. I would like to thank and give special recognition to Bruno and Kelly for their kindness and excellent service .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Daniel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I am sure that Bruno and Kelly will be very happy with your comment. Sincerely, Christian Costa General Manager

AccorHotels certified review
Anonymous Business - 12/10/2017
« Normal »

Sem encantos

AccorHotels certified review
Anonymous Business - 06/10/2017
« business trip to Manaus »

Good. Some maintenance issues (improvement oportunities)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager

AccorHotels certified review
Karina F. P. Business - 22/09/2017
« Magnific. »

My experience was amazing. the Hotel is clean, confortable and staff well trained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa Gerente Geral

AccorHotels certified review
Soonlai L. Couples - 13/09/2017
« comfortable and convenient place to stsy »

Manaus was hot so it was good to have a cool place to go back to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Costa General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 179.10 BRL Non member rate
From 161.19 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.2 km ibis budget Manaus
ibis budget Manaus
From
From 99.00 BRL Non member rate
From 99.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.2 km Novotel Manaus
Novotel Manaus Hotel
From
From 170.10 BRL Non member rate
From 153.09 BRL Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.2 km ibis Manaus Distrito Industrial
ibis Manaus Distrito Industrial Hotel
From
From 129.00 BRL Non member rate
From 122.55 BRL Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 10 km ibis Manaus Aeroporto
ibis Manaus Aeroporto Hotel
From
From 149.00 BRL Non member rate
From 141.55 BRL Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in MANAUS
See rates