Hotel - Novotel Suites Geneve Aeroport
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Geneve Aeroport Hotel

4.0/5 736 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK-IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:00-10:00
    • Opening hours : Week-end 07:00-10:00
  • Snack & beverage machine

Business services

  • Web corner
  • Business center with support staff
See all services

Hotel location

Our suites

  • 86 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,633 reviews

Our guest reviews for Novotel Suites Geneve Aeroport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 736 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Melanie M. Couples - 14/09/2018 AccorHotels certified review
« A very good experience. »

An enjoyable stay. The room was spacious and the bed comfortable. An espresso coffee machine was very welcome.A quiet room with undisturbed sleep. The restaurant and bar was pleasant. The staff friendly and efficient. Overall a very good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Philippe Assistant Manager

James P. Families - 08/09/2018 AccorHotels certified review
« The friendly staff make this hotel. »

From the moment we entered reception to check in till we checked out the overall impression we got from this hotel was how friendly and helpful all the staff were. Reception staff breakfast staff and housekeeping all so friendly. Room was excellent in terms of size and comfort. Such a quiet hotel as well. If we ever returned to Geneva would not hesitate to use this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. James p., We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Philippe Assistant Manager

Barrister A. S. Business - 07/09/2018 AccorHotels certified review

Satisfying, warm and exciting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Philippe Assistant Manager

Vitaliy Business - 06/09/2018 AccorHotels certified review
« Awful client service from front desk lady »

My card was pre-authorized prior to arrival despite fully flexible rate till date of arrival. This was not advertised on the site and is inappropriate (to mention it was my 4th stay at this hotel in the last 7 years, last being last year and this never happened before). Even more when I arrived I was asked whether i want to pay on arrival in full for the room I replied that yes while card didn't proceed. I then said that will retinr later after calling to bank while was not able to do this same day. Next day I realized that my card is blocked and i can't open the room, then lady at reception told me that indeed my card was programmed only for 1 day as I didn't pay the room in full for 3 nights - this is ridiculous - I never did hear more strange thing - as I normally should not be paying in full in advance. I was told on this remark that because my card was refused they did have to have these restrictive steps and even more she told me that I need to return now to my room take my card and pay (discussion was at 23.00 when I just returned to hotel quite tired after long day) - this was kind of accusation - in other words this "nice" lady at reception (who’s name I can’t unfortunately recall) did accuse me in attempt not to pay and even more asked the guest to pay immediately to prove smth to her probably- which is non-sense and extremely unprofessional - I can’t recall when i was treated like this. Especially ridiculous giving my 10 years participation in Accor program and 4 or of those in gold status (which I again will retain later this year) and even more ridiculous giving that it was my 4th stay in this property (and looking at the circumstances probably the last) so I clearly proved my good reputation I believe. When i said all this to this "nice" lady instead of any apologies i only did hear that it is their rules which they follow. Sorry, I can't believe that being suspicious to loyal guest and making groundless accusations is the hotel’s rule. I was unfortunately not able to speak with her manager in the morning as she suggested however I'm waiting for formal proper apologies from the hotel. Such attitude ruining the brand loyalty and creating very huge dissatisfaction. Trust me i do not tend to put everything in bad light, even more being frequent traveler and having 120+ reviews on Tripadvisor I rarely if not never writing such negative things. This time though I was forced. Hope this will help hotel to improve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Suites Genève Aéroport. We are sorry that your experience did not meet your expectations. Concerning your complain, we would like to inform you that the credit procedure has been respected. All our customers must send a valid credit card to make a reservation in our hotel. We have the obligation to veirfy each one in order to be certain to have a sufficient bank guarantee to cover the first night in case of No-Show (no presentation of the customer) When you arrived, our receptionist gave you 2 possibility : - the opportunity to pay your stay in totality - increase the bank guarantee to cover the entire stay and pay upon departure. Unfortunately, a payment problem occurred and we could not take the payment the same day. For this reason, the room card was only activated for one night as the bank guarantee only covered one night. Accor Group loyalty cards can not be accepted as a bank guarantee - this decision was taken a long time ago. "Sorry, I can't believe that being suspicious to loyal guest and making groundless accusations is the hotel’s rule" You are right, this is not our hotel's rule - She never accused you about non payment, she just respected the policies of the hotel. After many unpaid in the past, hotels are now obliged to ensure the liquidity of their customers. Honest people suffer the consequences of a minority. About feather pillows, we would like to inform you the possibility to have it. Please ask to the reception during your next stay. We thank you very much for your understanding and hope to see you soon in our hotel Sincerely, Nicolas Philippe Assistant Manager

Family - 06/09/2018 TripAdvisor review
« Comfortable stay »

Nice hotel with good space rooms. Big and enough cars parking. The staff need more training about how to deal with guests. They are rude and not friendly especially who serves guests during breakfast meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lonely_wren, Thank you for taking the time to tell us about your experience at the Novotel Suites Genève Aéroport. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Philippe Assistant Manager

Behzad F. Business - 04/09/2018 AccorHotels certified review

Not very good. Came to my Room twice late at night and my room was not made. I had to go down to reception to get fresh towels and had to make up my room myself. No housekeeping?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear BEHZAD F., Thank you for taking the time to tell us about your experience at the Novotel Suites Genève Aéroport. I am sorry that your experience did not meet your expectations. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Philippe Assistant Manager

Nick Families - 03/09/2018 AccorHotels certified review
« Just what was neeed »

Good, check in OK, could have been swifter, room good for family, clean and well furnished

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Philippe Assistant Manager

Anonymous Families - 01/09/2018 AccorHotels certified review
« Good location for short stay »

Very polite and friendly staff. My experience with the hotel was great. Never had any issues. The toilets were bit on the small side but nothing to complain about. Very clean and quiet place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Philippe Assistant Manager

Russell Families - 01/09/2018 AccorHotels certified review
« Wonderful, restful, welcoming hotel! »

Arrival, fast and efficient, helpful staff gave great information about the hotel and Geneva. Room, clean and well presented. Just right for our stay. Breakfast, a little limited in terms of food for the children but otherwise lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RUSSELL, We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Philippe Assistant Manager

Giovanni M. Families - 30/08/2018 AccorHotels certified review
« Lacking organization in the breakfast area... »

We were supposed to have breakfast, but the second day was impossible, too many people around chasing each other and no space whatsoever :-( so we decided to go out for a coffee. To be honest not what you would expect from a Novotel standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel Suites Genève Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The breakfast are was full because a lot of guest arrived in the same time - we would like to inform you that this situation was exceptional and hopefully for our guest and for our staff, this is not like that every day. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Philippe Assistant Manager

Mn Families - 27/08/2018 AccorHotels certified review
« Very comfortable and very friendly »

Wonderfully helpful staff at check-in. Comfortable room for a family stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MILOS N., We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, Romain - Shift Leader

Abdulaziz A. Families - 26/08/2018 AccorHotels certified review
« Not comfortable »

The hotel lack basic services that should has it. There is no concierge or assistance in taking luggage up to the room. No room services. Cleaning only one time and in specific time, if you missed it you wait unti tomorrow. The bath room is so tiny. The breakfast does not worth the amount I paid for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ABDULAZIZ A., Thank you for taking the time to tell us about your experience at the Novotel Suites Genève Aéroport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Romain - Shift Leader

Omar Business - 25/08/2018 AccorHotels certified review
« Very nice hotel »

I always choose this hotel during my stay in Geneva. Very good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear OMAR H., We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romain - Shift Leader

Paul R. Families - 24/08/2018 AccorHotels certified review
« Very nice place »

The place was very comfortable and nice. Very spacious for a fsmilly of 4.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister R., We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romain - Shift Leader

Ghadeer Families - 22/08/2018 AccorHotels certified review

Great location and clean hotel. Staff were nice and friendly. Having the toilet chair away from shower was an advantage, but it was very tight. The room was big with tiny kitchenette. Great for family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GHADEER M., We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romain - Shift Leader

R P. Solo - 15/08/2018 AccorHotels certified review
« excellent »

excellent service from the whole team. Particular thanks to Oceane and Theo who have been very efficient, nice and knowledgeable during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear r p., We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. I will share your comments with our team. I am sure that this feedback will serve as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Philippe Assistant Manager

Fahhad A. Families - 11/08/2018 AccorHotels certified review
« Wonderful »

I would like to come again and again to enjoy with Novotel hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear FAHHAD A., We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. You and your family are welcome. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Philippe Assistant Manager

Naomi Families - 11/08/2018 AccorHotels certified review
« Very basic for a four star hotel »

I wouldn’t call it a four star hotel because it is very basic. Hardly anywhere to sit in the lobby and very basic reception if you call it a reception. Internet was slow and kept dropping out and we were given a password and we had to keep entering each time it dropped out which was very inconvenient. Room was very small and basic. It was nowhere close to the city and was a 15 minutes drive by bus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi, Thank you for taking the time to tell us about your experience at the Novotel Suites Genève Aéroport. I am sorry that your experience did not meet your expectations. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Philippe Assistant Manager

Ronald J. Q. Families - 05/08/2018 AccorHotels certified review

Great location, only issue was that my daughter baby blanket went missing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RONALD JOSE Q., We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the blanket, we did not find anything yet. We will let you know in case we have find something in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Romain - Shift Leader

Harish B. Families - 05/08/2018 AccorHotels certified review
« Mr »

It was a great experience especially as we were upgraded and staff was also courteous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear HARISH B., We very much appreciate your comments regarding your stay at the Novotel Suites Genève Aéroport. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Philippe Assistant Manager

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