Hotel - Mercure Pattaya
Mercure Hotel Mercure Hotel

Mercure Pattaya

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4.0/5 1,329 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Golf lessons  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Parasailing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Billiards/Snooker

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 247 rooms
  • 100% non-smoking hotel
  • 12 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Video games on TV in room
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 981 reviews

Our guest reviews for Mercure Pattaya

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,329 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Sinoj M. Solo - 10/02/2018
« Satisfactory »

The stay was comfortable and the staff friendly as ever. The wooden sliding door of the bathroom did act up sometimes, but I guess that is the exception which proves the rule. The new fittings near swimming pool are pretty good . Children seem to enjoy it more.

AccorHotels certified review
Anonymous Solo - 09/02/2018
« A nice place to stay »

Nice and friendly hotel at a good location . Friendly 5

AccorHotels certified review
Khalil Couples - 09/02/2018
« Nice hotel...shame about the clientele »

Hotel is very nice, big, clean, however the European clientele have no respect for others with loud music and banging on doors.

AccorHotels certified review
Brian K. Families - 06/02/2018
« Food was a big let down »

The recently changed menu is a big let down and the new dining area/setting is not comfortable for dining. There is no salad offered on the menu at all. I find this very strange. The closest thing we could find was the Japanese lunch style set which contained chicken and fish fingers, French fries, and celery+carrot+cucumber with “hummus”. The latter of which is really the reason we orderd. We were very disappointed when it arrived, there was carrot and cucumber with a few celery leaves (decoration). There was no hummus as mentioned in the menu. In fact, the staff didn’t know what hummus was. They gave us a yogurt dip instead. Very disappointed and refused to pay because what came was not what the menu described. Also, since they changed the dining area layout, the main dining area is dark during the day and not pleasant for dining. The new small area for dining is not comfortable nor practical for dining, (more like a sports bar) especially when with kids. And outdoor area has people smoking. In the end we decided to eat out for lunch and breakfast. 2 years ago the food was much improved, but since the new menu was implemented, we will eat outside thanks.

AccorHotels certified review
Seonmin J. Friends - 06/02/2018
« great time »

clean pool and room, good location near walking street I didn't need more things in the hotel

AccorHotels certified review
David N. Couples - 04/02/2018
« Mr »

It is always a pleasure to stay at the Mercure pattaya. All the staff ar very friendly. That is why i always stay there when i go to Pattaya.

AccorHotels certified review
Sjp Friends - 03/02/2018
« Not as expected »

First time to use this hotel in Pattaya and having used a neighbouring hotel on my last visit was slightly disappointed. Staff were great and always curtious - a plus. Hotel elevator was quite slow, room was average, with small bathroom.

AccorHotels certified review
John C. L. Families - 31/01/2018
« OK, somewhat ageing package hotel. Good location if you like central Pattaya. »

Package hotel (that I have stayed in regularly since it was built.) Pool and A/C both showing their age. Nice to get two upgrades to family rooms. Front desk still unused to independent travelers, mildly hostile and needed 15 minutes to check me out of four pre-paid rooms because of a THB 22 telephone call that I was unaware of. The THB 4,000 blocked on my credit card has still not been unblocked 3 days after checking out.

Our hotel has responded to the review
Our hotel has responded to the review

Allow me to express my gratitude for sharing your thoughts on the experience you had at Mercure Pattaya Hotel and for assessing the level of service provided. I am truly sorry to hear regarding the several issues you have experienced during your recent stay with us. Please rest assured that your feedback has been conveyed to our managers, who are taking the right action necessary in order to achieve optimum guest satisfaction. I am sincerely sorry missing this opportunity to surpass your expectation and for the events that prevented you from fully embracing your experience in Thailand. At Mercure Pattaya, we strive to provide a superior service experience to every guest and I am sorry as we did not achieve this during your stay. Your constructive comments are of immense value in providing a focus for improvement of the hotel’s products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance of hosting you again in order to provide the true Mercure service. Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
Sol Solo - 31/01/2018

The staff was great. There was contraction next to the hotel that made noise during the day. Other than that the stay was enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for sharing your thoughts with us. I truly appreciate your kind and constructive comments We apologize for the inconvenience caused during your stay due to the noise. Regretfully and without notice this terrible din started and we have been fighting them next door (and the authorities) but in vain. They are telling us it is only temporary but undoubtedly it is a really a nuisance in the meantime. May I suggest that next time you face a similar problem, please do not hesitate to contact our front office staff. I am sure they will be more than happy to accommodate your needs and make your stay peaceful. Again, thank you for taking the time to voice your experience at our hotel; we hope to have the chance of hosting you again in order to provide the true Mercure Pattaya service Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
Alison P. Couples - 31/01/2018
« average »

I found the bedroom rather dated in need of mordenisation and also the pool area was not very appealing, old sun beds and uncomfortable. The staff were very friendly and helpful especially Chat.

Our hotel has responded to the review
Our hotel has responded to the review

FGreetings from Mercure Pattaya Hotel! Thank you for taking the time to tell us about your experience at Mercure Pattaya Hotel. I am sorry to hear that your experience did not meet your expectations. In regards to the hotel facilities, I have well noted the fact that the overall designs along with accommodation facilities have not met your expectations. We have started to mildly renovate several floors in the past few months and are planning to pursue this renovation process. May I suggest that next time you plan to stay here again, please request upon reservation one of these floors for a modernized experience. Your constructive comments are of immense value in providing a focus for improvement of Mercure Pattaya products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in not so distant future. Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
Robert Friends - 30/01/2018

Hotel ok but getting old

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at Mercure Pattaya Hotel. I am sorry to hear that your experience did not meet your expectations. In regards to the hotel facilities, I have well noted the fact that the overall designs along with accommodation facilities have not met your expectations. We have started to mildly renovate several floors in the past few months and are planning to pursue this renovation process. May I suggest that next time you plan to stay here again, please request upon reservation one of these floors for a modernized experience. Your constructive comments are of immense value in providing a focus for improvement of Mercure Pattaya products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in not so distant future. Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
Anonymous Solo - 30/01/2018
« not like as usual »

the room you assigned to me (I knew that room was upgraded to me and I appreciated that) had a very heavy construction noise that might generated from the room below or the next room so much affected my comfort stay at your hotel in this time.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for sharing your thoughts with us. I truly appreciate your kind and constructive comments We apologize for the inconvenience caused due to the noise. Allow me to inform you that we are in the process of renovating and upgrading some of our facilities in order to enhance customer experience with a refreshed and more modern public space. We are planning to complete this project by end of next month, and most of the very noisy works have already been done. May I suggest that next time you face a similar problem, please do not hesitate to contact our front office staff. I am sure they will be more than happy to accommodate your needs and make your stay peaceful. Again, thank you for taking the time to voice your experience at our hotel; we hope to have the chance of hosting you again in order to provide the true Mercure Pattaya service Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
John D. Solo - 24/01/2018
« A very pleasant stay in a quiet, but central, location. »

I basically just slept in the hotel and used the pool on a few occasions (i.e. I didn't eat, drink, or use any of the hotel's other facilities ). However, everything was fine - a quiet, comfortable room on a high floor looking towards the sea. The wi-fi speed was also OK.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
Anonymous Solo - 18/01/2018
« Good »

Everything is good. However, the towel need to be renew it as used aged.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Allow me to express my gratitude for sharing your thoughts on the experience you had at the hotel. I am truly sorry to hear regarding the issue you have experienced during your recent stay with us with the housekeeping department. Please rest assured that your feedback regarding the towels has been conveyed to our Housekeeping director. I am sincerely sorry missing this opportunity to surpass your expectation. Your constructive comments are of immense value in providing a focus for improvement of the hotel products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
P. M. Couples - 14/01/2018
« New Year stay »

As a platinum Accor member I got upgraded to a family room. However the room layout, Kiddy corner and kids wallpaintings did not suit us as a couple. So we asked to change to a regular room, which was provided. We stayed in the Mercure before some 10 years ago. The bed matresses are not as good as they used to be. My back needs a solid matress. The pool area has been modified to be more kids friendly. But unfortunately the outside bar disappeared and the sun-beds show that oftentimes heavy weights are laying on them. All staff were very attentive and friendly. The location of the Hotel is centrally located near the Avenue Pattaya.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! Thank you for taking the time to tell us about your experience at Mercure Pattaya Hotel. I am sorry to hear that your experience did not meet your expectations. In regards to the hotel facilities, I have well noted the fact that the overall designs along with accommodation facilities have not met your expectations. We have started to mildly renovate several floors in the past few months and are planning to pursue this renovation process. May I suggest that next time you plan to stay here again, please request upon reservation one of these floors for a modernized experience. Regarding the outside bar, allow me to inform you that it has not disappeared. we have only relocated it to our new outlet - Aqua Pool Bar & Club. However, we will note your comments and make it more visible so our guests where it is now. Your constructive comments are of immense value in providing a focus for improvement of Mercure Pattaya products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Pattaya in not so distant future. Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
David B. Couples - 14/01/2018
« Comfortable stay »

Always a nice stay, staff are really friendly and helpful. The food from the restaurant is very good quality. The only problem is the WiFi is terrible and constantly losing signal. Still we will be returning in 8 weeks time

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. Your comment regarding the inconvenience with our WIFI will be conveyed to our IT manager, who is currently finding alternatives in order to make it more efficient and customer friendly. Thank you for taking the time to voice your and we look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
Marc S. Families - 13/01/2018
« Excellent stay in the centre of Pattaya »

The stay was perfect from the beginning till the end. We felt very welcome all the time and had a very relaxing stay. Will definitely come back...

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel Thank you for choosing Mercure Pattaya Hotel for your stay in Pattaya and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
Jorma H. Couples - 12/01/2018

We have been that hotel about nine years and we have liked it. Negativ thing is that mornigs are so growded by ” bus tourists”! Stuf is really great!

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
John B. Couples - 11/01/2018
« All staff are very welcoming and helpful. Thats why i always stay at your hotel »

Every time i arrive at mercure im greeted lik an old friend. Staff always renenber me and ate so friendly

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! I would like to thank you for having become our loyal guest throughout the years and sharing your valuable experience with us at Mercure Pattaya Hotel. Having read your comments, I am beyond grateful for your kind words. My team and I are truly pleased to learn you had appreciated the professionalism of our services. There is nothing that makes our hard work worthwhile than knowing that our guest had left the hotel with a big smile on their face. Thank you for taking the time to voice your and we hope to have the chance of hosting you again Yours sincerely, Jagan Lacsher General Manager

AccorHotels certified review
Scott Couples - 11/01/2018
« Awesome »

Always great to return to the Mercure Pattaya. Awesome staff that remember me as soon as I arrive. Great service from friendly people at a very safe and relaxing hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Greetings from Mercure Pattaya Hotel! I would like to thank you for having become our loyal guest throughout the years and sharing your valuable experience with us at Mercure Pattaya Hotel. Having read your comments, I am beyond grateful for your kind words. My team and I are truly pleased to learn you had appreciated the professionalism of our services. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. There is nothing that makes our hard work worthwhile than knowing that our guest had left the hotel with a big smile on their face. We look forward to welcoming you back soon and hope to exceed your expectations once again on your next stay Yours sincerely, Jagan Lacsher General Manager

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