Hotel - Mercure Le Mans Centre Hotel
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Mercure Hotel

Mercure Le Mans Centre Hotel

19 rue Chanzy 
72000  LE MANS
FRANCE

432 reviews
TripAdvisor Rating Based on 432 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 5  EUR
  • Air Conditioning
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 5  EUR
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19H - 00H00
    • Opening hours : Week-end CLOSED

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our Standard Rooms, Privilege Rooms, with views over the city or internal courtyard, or our Junior Suites to make the most of a wider range of services.

  • 73 rooms
  • 66 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 691 reviews

Our guest reviews for Mercure Le Mans Centre Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 432 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Patrice Business - 04/07/2017
« it's ok »

over priced

AccorHotels certified review
Anonymous Couples - 28/06/2017
« very comfortable break in an interesting building  »

Friendly and helpful staff enabled an enjoyable short break

AccorHotels certified review
Lewis Solo - 19/06/2017
« Beautiful property in an amazing city  »

Very friendly staff delivering a great service

AccorHotels certified review
Bryan Couples - 06/06/2017
« OK »

Needs refurb .

AccorHotels certified review
Costeplane Families - 05/06/2017
« sympathique »

great welcome, good rooms, very good team and nice place

TripAdvisor review
Couples - 03/06/2017
« Hotel with great potential and possibly ahead of the gentrification of its neighbourhood »

Liked Location is within walking distance of the old town - very interesting old buildings and the cathedral is amazing inside. Friendly and very obliging staff. In common with many hotels we have visited it is clear there are one or 2 key staff who really keep the place running and provide great leadership to the rest. We stayed in the privilege room on the 2nd floor - spacious with a window over the street. It was quite comfortable - bed good and bathroom ok Delighted to have tea and coffee making facilitings in the room Gripes Very cheap and nasty paper cups for tea / coffee in the room - staff gave us proper cups for our stay The room wasn't quiet either from the road noise or the hotel operation - we were woken up by the reception phone ringing frequently around 6:30am - the old fashioned doors of our room opened onto the staircase where reception was 1 floor below. This also was a problem when at around midnight on our second night some furniture moving went on for 1/2 hour and sounded for all the world like an a train was coming through our room! This disturbance compounded the amount of light coming into the room as the curtains enivitably stand off the wall at the top of the window and there is a lot of light from the outside of the building. Carpark is pretty tight getting down the ramp ok otherwise but does have a dank smell Finally we quickly learned you need to be there for the earlier breakfast sitting as arriving at 9:30 as we did on the first day, your choices are somewhat limited and even crockery and cutlery was in short supply. This was better on the second day but we were there much earlier. Finally, Finally I'm often disappointed at design details of hotel rooms - often its not a matter of spending money - just being more thoughtful at the time of construction or renovation. Such thinking could greatly enhance the customer experience. This room wasn't the worst but certainly not the best from this perspective.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you very much for leaving a comment about our Hôtel. We are deeply sorry for the noises during your stay, now that we know, this won't happen again. We thank you for all the kind words about our Hôtel, it's services and our staff, we are working hard. We hope to welcome you again soon. Kind Regards, Mr DOGUI Mohamed. HOTEL MANAGER.

AccorHotels certified review
Karel Couples - 31/05/2017
« Nice hotel at walking distance from town centre and old town centre. »

Nice hotel at walking distance from town centre and old town centre. Very friendly and helpful staf. Nice and clean hotel and rooms. Super breakfast buffet. Good and secure parking space for cars.

TripAdvisor review
Couples - 30/05/2017
« Nice and clean hotel. Very friendly staf. »

Very nice hotel! The hotel is at walking distance of town centre and old town. Good and secure car parking possibility. Very friendly staf. Nice and clean building and rooms. Buffet breakfast is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, We thank you for leaving such a nice comment about your stay in our Hotel. We are happy to know you enjoyed your time with us. We do have a secured car park at 11 € per night. We are happy you enjoyed our team and our breakfast. We hope to welcome you again. Kind Regards, Mr DOGUI Mohamed. HOTEL Manager.

AccorHotels certified review
Alan W. Friends - 22/05/2017
« Brief stay in Le Mans »

Pleasant check-in, decent breakfast served by pleasant lady ( much improved over previous surly waiters/waitresses) and decent room, though it was very hot: zircon switched off apparently by management). Good value overall.

AccorHotels certified review
Anonymous Couples - 30/04/2017

Used this hotel before'idelly situated for town centre warm welcome good rooms

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Anonymous Couples - 21/04/2017

Comfortable.

AccorHotels certified review
Anonymous Couples - 03/04/2017

Very poor customer service. Room was exceedingly hot, over 30c- on asking about the air-con was told it was not yet switched on, your web-site says all rooms air-conditioned, not just some of the year! She told us all the other rooms would be the same, there was nothing she could do, suggested we opened the window. We did this but had to go out as it was unbearable in the room, we had been driving all day and had planned to rest before visiting the city. On check-out we mentioned again how hot the room was and she said we should have called down again - why? She had told us there was nothing she could do. We asked her to pass on our comments the manager, he has our email address but has not bothered to contact us. Mercure hotels offer free breakfast to over 60 year olds, she had looked at our passports so knew we were but when checking that it would be free her answer was no. On telling her that Mercure offered this she begrudgingly said OK. This is a Mercure standard, customers should not have to ask, and certainly should not have to tell your staff about it.The bathroom is certainly not 4*, the towels are very thin, and I have never seen a soap dispenser other than in a 2* hotel, no other toiletries at all. Only paper and plastic cups/glasses - again not even remotely 4*.

AccorHotels certified review
Anonymous Families - 01/04/2017

Kids club is great!Beach chairs and services at a high level!The food is excellent!The living walls are just a delight!

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Anonymous Couples - 28/03/2017

When we arrived our room had not been prepared and the restaurant was closed

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Anonymous Solo - 28/03/2017

I didnt stay at this hotel.

AccorHotels certified review
Anonymous Couples - 21/03/2017

Satisfactory. Nothing special but adequate, our room was a great size however I think that it's a beautiful building and emphasis should be placed on furnishing the common areas with antiques and French pieces. Reception desk area is basic and unappealing. Bath towels are thin and threadbare and should be replaced. I would like to compliment the employee whom works both in the bar and the restaurant. He was very helpful.

AccorHotels certified review
Anonymous Couples - 04/03/2017

Everything very good as always, although I still think if you offer a complementary drink you should offer two drinks if two people are staying.

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Anonymous Couples - 19/02/2017

Agreable

AccorHotels certified review
Anonymous Business - 01/02/2017

The stay was OK but like always on my earlier visits, I do not get my points after stay so it seems that you on purpose do not credit them before I ask for them. As it is now a week since my stay and points are not on my account I think this was the last time I stay in your hotel. And I did not get welcome drink.

AccorHotels certified review
Anonymous Couples - 04/01/2017

Comfortable, friendly staff. lovely room & great breakie. Quiet timeof year!

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